E-Government USA
State of play
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2012
Jänner 2012Christian Kesberg
Austrian Trade Commission New York
…the state of play 1
� Nr.2 on the UN e-gov development index
(1 Korea/ 3 Canada/ 4 UK/ 15 Germany)
� Nr. 6 on the UN e-gov participation index( 1 Korea / 2 Australia / 3 Spain / 14 Germany )
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( 1 Korea / 2 Australia / 3 Spain / 14 Germany )
� 60 bn US$ IT expenses/year (gov. sector)
� 88 Mil. visitors (Fed. Websites)/ month
� 41% of US online population reached
…the state of play 2
� „topics“ of interest (by number of monthly visitors)
�health (NIH.gov) 9,6
�education (ED.gov) 7,8
�commerce (DOC.gov) 6,9
� taxes (IRS.gov) 4,6
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� taxes (IRS.gov) 4,6
� social security (SSA.gov) 4,0
� federal jobs (USAJobs.gov) 2,9
� visas/passports (STATE.gov) 2,4
� immigration (USCIS.gov) 2,3
� recreation (NPS.gov) 2,1
� space (NASA.gov) 2,0
…uups…a tangled web…
� 1.500 domains
� 11.000 web sites
� 19% inactive / 28% redirect
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� 11% increase in visitor traffic in 5 yearsvs. 24% growth in online population
government sector struggles to streamline andsustain engagement in a fragmented digital world with fast changing consumerexpectations
…the play has got a new name
� 2010 US Open Government Initiative
� Principles
� Transperancy
� Participation
� Collaboration
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� Requirements� Agency specific plans
� Agency .gov
� Reduce FOIA backlogs
� Publish Databases
� Engage in Dialog
…open government
� DATA.gov� central directory for all data published by theexcutive branch (all. Federal Agencies)
� CHALLENGE.gov
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� CHALLENGE.gov� „citizen“/croud sourcing platform
� Social Media Initiative� 214 Terms of Service Agreements with 59 socialmedia providers
…citizen services (G2C)the good stuff
� Benefits.gov (DOL)� information and pre-screening for 1000 federallyfunded benefit/assistance programs
� Disaster Assistance.gov� consolidated disaster assistance information
� IRS.gov/ FreeFile
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� IRS.gov/ FreeFile� software for e-prepare and e-file of tax returns
� Recreation.gov� online planning and reservation system for 3200 federal recreation sites
� USA.gov/ NCC (National Contact Center)� single initial point of contact to Federal Governmentand related information
…business services (G2B)the good stuff
� Business.gov� webportal for compliance with regulations andaccess to support programs
� Regulations.gov� one stop access to regulations of 200 governmentagencies and dialog platform
� Govsales.gov
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� Govsales.gov� one stop online marketplace for surplus sales(5 bn/ year turnover)
� ITDS.gov� „single window“ submission for customs entrydocumentation
� Export.gov� online information about market intelligence, tradeleads, trade shows and export finance
…internal (G2G)the good stuff
� Disaster Management� information sharing for emergency response personel
� Geospatial One Stop� one stop web portal for sharing geospatial information
� Grants� one stop access to 1.000 grant programs of 26 agencies (500
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� one stop access to 1.000 grant programs of 26 agencies (500 bn US $) for 1.000.000 organisations in the grant community
� SafeComprogram.gov� information and resource to improve multi-jurisdictional, cross disciplinary coordination of existing and futurecommunication systems
� Enterprise Human Resource Integration� Data Warehouse of 1,9 Mil. Federal employees
…innovative technologies
� Federal Cloud Computing Initivative� one stop shop for cloud service acquisition for Federal Agencies
� Fed RAMP� single security risk assessment and authorization
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� single security risk assessment and authorization
� APPS.gov� aggregate catalog of cloud based products, services andsocial media applications ( with approved TSAs)
� Federal Data Center Consolidation� planning tools and technical resources to assistconsolidation efforts (2100� 1300 till 2015)
…e-government x 50 states
� Consolidation of infrastructure� reduced financing
� performance base budgeting
� NASCIO.org (National Association of State Chief Information Officers)
�
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� overview of priorities
� best practices
� state profiles (IT procurement responsibilities)
� supplier profiles (150 full company profiles and personal constact information)
� links (to everything there is)
…the research
� Center for Technology in Government(NY State University at Albany / www.ctg.albany.edu)
� Electronic Records
� concepts, tools and strategies to create and manage electronic records
� Enabling E-Government
� comprehensive view of policy management and technology challenge
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� comprehensive view of policy management and technology challenge
� Making IT Investments
� methods to assesss goals, stakeholders, processes, resources andcapabilities
� Collaboration and Integration
� integration of work processes and information flows into complexoperations
� Strategic Use of Information
� strategic thinking about data needs information access, informationsharing and integration
…the good news� American Consumer Satisfaction Index
(scale 0-100 / www.acsi.org / 4.Q 2011)
� Lexus 87
� Amazon 87
� Heinz Ketchup 87
� Electronics 85
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� Electronics 85
� Breweries 82
� Internet Travel 78
� E-Government 75� Wall Mart 73
� Gas Stations 70
� AT&T 68
� Government 67� Airlines 65
…sources and resources� Alex Howard, O’Reilly Radar, 30. Dec. 2011:
“2011 Gov 2.0 Year in Review” http://goo.gl/C1Th3
� Office of Management and Budget (OMB), 15. Feb 2011:
“Report to Congress on the Benefits of the President’s E-Government Initiatives (Fiscal Year 2011)” http://goo.gl/pw3M3
� ComScore:
“Top U.S. Federal Government Properties Show Decline Over Previous Year” http://goo.gl/nlVB5
� GNC (Government Computer News), 20. Dec 2011:
“White House Report Find Agencies Sites Weave a Tangled Web”
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“White House Report Find Agencies Sites Weave a Tangled Web” http://goo.gl/FfDFE
� Center for Technology in Government, University at Albany, June 2011:
“An Open Government Research and Development Agenda Setting Workshop – A Summary Activity Report”http://goo.gl/e1QCF
� .gov Reform Task Foce, 16. Dec. 2011:
“State of the Federal Web Report”http://goo.gl/Ca8ao
� The 2011 State CIO survey, Oct. 2011:
“A New C4 Agenda - Perspectives and Trends from State Government IT Leaders”http://goo.gl/7QyL2
� GSA Office of Citizen Services and Innovative Technologies:
“OCSIT 2011 Annual Report”http://goo.gl/ZxUzf
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