Government Engineering College, Bhavnagar

Name-Meghrajsinh GohilEnrollment No:140210125029

Listening Skills

By NIKHIL JOSHI

Lecturer in ‘Language & Communication Skills’IT Dept.-GCET

E-mail: nikhiljoshi@gcet.ac.inBlog: www.gcet-languageclub.blogspot.com

Introduction

Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a

message. Difference between listening & hearing

Types of Listening

Appreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Traits of a Good Listener

Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions Responding non-verbally

Implications

Good listening helps you to take better decisions and make better policies in organization.

On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.

DO’s

Be mentally prepared to listen Evaluate the speech not the

speaker Be unbiased to the speaker by

depersonalizing your feelings Fight distractions by closing off

sound sources Be open minded Ask questions to clarify and not

to overshadow intelligence Paraphrase from time to time Send appropriate non-verbal

signals time to time

Tips for Effective Listening

Don’ts

Not to pay undue emphasis on vocabulary as you can use the context to understand the meaningNot to pay too much attention to the accessories and clothing of the speakerNot to prepare your responses while the speaker is speakingAvoid preconceptions and prejudicesNot to get distracted by outside influencesNot to interrupt too oftenNot to show boredom

Conclusion

You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)

A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.

T h a n k y o u…

Active Versus Passive listening

Show keenness Expressions Alertness Questions Not neglecting physical aspects Valid reason for criticism