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Breakthroughs in Healthcare Workforce

Development

February 18, 2010

Milwaukee, WI

Carol Grady, Vice President

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JVS

Community Based OrganizationBoston, MA, 70 yrs old, Workforce Development

Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop, and retain productive workforces.

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70 years…

• First 65 years…• Immigrants and

Refugees• Pre-employment• Client customer

• Last 5 years…• Entry level employees• Incumbent workers• Employer customer• Training and

Education provider

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My role at JVS

3 pre-employment training programs– 2 in health care– 1 in culinary arts

1 community based education program– Adult basic education, GED, ADP, ESOL

15 employer based training and education programs– ESOL, pre-college and skills training healthcare and hospitality

1,000 clients served a year

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Employer Services FY09

Just our work at employer sites…

• 1.35M Budget

• 633 participants in class

• 241 participants in coaching

• 17 employers

• Healthcare and Hospitality Sectors

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On-site Employer Services

• 48% ESOL• 17% Pre-College• 16% Computer• 4% Pre-Employment• 13% Citizenship• 2% Food Handler’s Certification

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Assumed responsibility

July of 2008• 3 partners (hospitals)• Dysfunctional partnership• Services: ESOL

– 40 participants

• Funded by employers• All parties unhappy

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Starting Over

• Create new identity • Engage all parties in conversation• Show outcomes• Build trust 1:1• Establish partnership (new and old)• Work with funder to expand services• Understand needs of each partner• Shift paradigm

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English for College

Tutoring

CoachingCollege Readiness

Nursing Allied Health

Student Support

College

Computer Training

College Prep

ESOL

GED/ABE

Healthcare Training Institute

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Working paradigm…best practices

1) Employers are the customer

2) Business needs drive the process

3) Employers need education about adult learning

4) Community colleges must be a real partner

5) Someone must be steering the boat

6) Funder must think outside the box

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Healthcare Training Institute

July of 2008• 3 partners (hospitals)• Dysfunctional partnership• Services: ESOL

– 40 participants– 170 served by JVS but not

in partnership

• Funded by employers• All parties unhappy

• July 2009• 7 partners (4 hospitals, 2 long

term care, 1 human services)

• Services: ESOL, pre-college, computer, coaching and GED

• Funded by Employers and SkillWorks– 255 participants, employer

funded– 200 participants, SkillWorks

funded

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This afternoon…

Partnership

Advisory Team

Services & Lessons Learned

Goals and Outcomes