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1
Stakeholder forums:
DISTRICT MUNICIPALITY
FORUMS LAUNCHED BEFORE MUNICIPAL ELECTIONS
FORUMS LAUNCHED AFTER MUNICIPAL ELECTIONS
FORUMS TO BE LAUNCHED AND UPCOMING APPOINTMENTS
Eden District Municipality -Eden DM
-Knysna LM-Bitou LM-Kannaland LM-Hessequa LM
-George LM-Mossel Bay LM-Oudtshoorn LM
Meeting with the Eden District Executive Mayor on the 23 September 2011
Central Karoo District Municipality
-Central Karoo DM-Laingsburg LM-Prince Albert LM-Murraysburg LM
-Beaufort West LM
Meeting with the Central Karoo District Executive Mayor on the 22 September 2011
West Coast District Municipality
-Cederberg LM-Matzikama LM-Saldanha LM
-Swartland LM – Launching in September awaiting confirmation date from Mayor-Bergrevier LM – meeting the Mayor on the 15 September 2011
Cape Winelands District Municipality
-Stellenbosch LM-Witzenberg LM-Langeberg LM
-Drakenstein LM – awaiting date from Mayor-Breede Valley LM – meeting Mayor on the 30 September 2011
Overberg District Municipality
-Swellendam LM Cape Agulhas LM-Theewaterskloof LM – meeting on the 13 September 2011-Overstrand LM – awaiting date from Mayor
• Cape Metro
Total
Launched 2 DM’s & 15 LM’s Stakeholder Forums= 17
-City of Cape TownIn a process of getting an appointment with the new Executive Mayor
PM to attend Municipal Managers Forum – 13/09/2011
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Statistics: Duplicate ID Cases:
Duplicate Identity Documents DM’s Progressive Total
METRO & WC Overberg, Eden, CK, WB
Total
Applications from Head Office 294 26 320 6665
Applications returned to Head Office 55 25 80 2456
Duplicate cases detected at offices and submitted to Head Office
100 10 110 2724
Challenge:•Clients non responsive• Provincial strategy – telephone contacts, call out letters
ID applications taken in at offices
First issue = 17422
Re Issues = 24361
Total: 41 783
Passports applications taken in
16610
3
Late Registration of Birth Cases: Offices No. of
applications on hand at
the beginning of the month
No. of applications received
during current month
No. of applications sent for
identification to BVR
No. of applications received from BVR
No. of applications processed by the Regional Screening Committee:
No. of application
s forwarded to Head Office
(Waltloo)
Total no. of applications on hand at the 31
July 2011 at the Reg/ screening
committee
Approved
Referred to NIB
Referred to Prov. Comm
Rejected
Bellville 72 64 55 55 70 80 0 0 80 56Cape Town 0 25 25 0 37 0 0 0 25 0Khayeltisha 0 33 47 92 33 0 0 1 50 0Malmesbury 36 40 40 28 0 0 0 0 11 48Mitchells Plain 71 11 11 7 11 0 0 0 8 74Nyanga 0 50 53 62 47 0 0 0 0 0Somerset West 24 14 24 22 16 0 0 0 17 25Vredendal 0 5 5 10 0 0 0 0 5 0Wynberg 134 19 10 0 17 1 0 1 30 147Total : CM & WC 337 261 270 276 231 81 0 2 226 350George 185 29 25 34 77 0 0 0 77 137Paarl 124 59 59 31 59 0 0 0 31 152Oudtshoorn 11 11 11 1 19 2 0 0 0 0Beaufort West 16 2 2 5 1 0 0 0 12 7 Worcester 0 16 16 33 16 0 0 0 0 0Stellenbosch 3 8 0 0 10 0 0 0 0 1Caledon 40 31 31 26 24 0 0 2 41 66Total : CK,E,WB,O 379 156 144 130 206 2 0 2 161 363Total : WC 716 417 414 406 437 83 0 4 387 713
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Outreach Programmes:Nature Area Statistics
ID applications Birth Registrations
Late Registration of Birth
IDs Issued
First issue
Re-issue 30 days Above 30 days
15-16 yrs 17 and above
DHA Geographical
Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston
966 147 216 240 7 25 523
Municipal Elections
All DHA Offices 54 555 0 0 0 0 1266
DHA Geographical
Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston
1588 962 211 314 15 42 1396
DHA Geographical
Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston
1852 236 444 351 29 38 1612
Thusong Mobile Project
Zwelethemba,Rawsonville,Kayamandi,Grabouw,Hawston, Riversdale
243 31 35 28 12 25 45
Youth Activities (June 16)
Riversdale,Harare,Kuyasa,Belhar
299 5 4 7 0 7 0
5002 1936 910 940 63 137 4842
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Assistance to victims of fire disasters
Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections
Made arrangements with DLG&H to take photos free of charge
Areas serviced:•Ekanana, Ward 40, Gugulethu •Taiwan Community (Khayelithsa) – 2 affected•Cape Winelands – Khayemandi – 736 affected,•Hillside Informal Settlement (Grabouw) - 58 adults & 20 children.•Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued.
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BENEFITS TO CLIENTS & DHABenefit Description Measure
Orderly queues
■ Client cannot skip to the front of a queue or collude to move to a specific counter/official
■ There is no need to try and maintain positions in a queue anymore, whether by standing in a line or organised by the floor walker.
Audio & Visual signal to client
■ Previously clients would have to be called by an official■ With the QMS an audio and a visual signal is given to
inform clients where to move to
Clarity and ease of use for clients
■ Client get the signals to go to a specific counter that can serve his/her need and waiting time in the wrong queue is eliminated.
■ Client behaviour observed indicated that clients quickly adapted to the instructions and had no problems in following the instructions.
Management information to reduce waiting time
■ Detailed management information is available to manager to monitor performance to proactively reduce waiting times
■ Manager has the ability to balance resources through re-prioritisation
■ Manager can identify trends through historic data to plan ahead
Automated alerts provided
■ The QMS pro-actively alert the manager that pre-defined service levels are being exceeded in order to address rising waiting times
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LINK TO MINISTER’S PA Objectives identified for the QMS
Links to strategic DHA objectives
Goal Description Achieved?
Goal 1
Render products and services within specified time frames. Yes
Improve customer interaction by focusing on customers and their needs and rendering services in a professional manner. Yes
Fully functional offices appropriate for staff and customers. Yes
Goal 2
Effective strategic sourcing of service providers to ensure value for money and accountability for delivery. Yes
Objective Achieved?
Contribute towards transforming DHA into a high performance organisation Yes
Enable an effective and efficient flow of clients through the use of technology. Yes
Identify initiatives that could reduce waiting time and improve customer experience. Yes
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4 8
Electronic Queue Management System
The QMS ServersClients sit and wait while keeping an eye on the screen for
their ticket number to be called to a specific counter.
Training management on the QMS in the fingerprint room
A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded)
9
Immigration Services overview:
AREA OF SERVICE
MANDATE LEGISLATION MOST PREVALENT NATIONALITY
OPERATIONAL CHALLENGES
Permitting • Control the sojourn of foreigners whilst in South Africa through the issuance of
-Temporary &
- Permanent Residence• Liaison with business partners
Temporary residence:
-Sec 11 (4 categories of Visitors permits)-Sec 13 Study-,-Sec 15 Business-, -Sec 17 Medical treatment-, -Sec 18 Relatives-, -Sec 19 Work, (Quota-, general-, intercompany transfer-, work permit)-Sec 20 Retired person-,-Sec 21 Corporate-,-Sec 22 Exchange permit.
Permanent Residence categories:-Sec 26 (a) 5 year worker,
(b) spouse, (c) minor child , (d) adult child , -Sec 27(a) Offer of employment, (b) exceptional skills, (c) own business, (d) Refugee, (e) retired, (f) financial dependants, (g) relative
Majority of applications received are in respect of extensions of Visitors permits ito Sec 11.
Majority of applications received are in respect of Refugee, relatives, spouse, retired categories:
-Lack of Inspectorate capacity to police Permit holders
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AREA OF SERVICE
MANDATE LEGISLATION MOST PREVALENT NATIONALITY
OPERATIONAL CHALLENGES
Immigration law enforcement/ Inspectorate
•Detection of persons in contravention of the Immigration and related legislation•Enabling the prosecution process•Deportation of illegal foreigners
-Immigration Act 13 of 2002, Sec 33 (1 -14 outlays the enforcement & monitoring process of the inspectorate).
-Detection of illegal foreigners Sec 32, Immigration Act
- Arrest & deport in terms of Sec 32 and 34, Immigration Act
- Prosecution in terms of Sec 49, Immigration Act
- Identity status upon request of Immigration Officer in terms of Sec 41, Immigration Act.
Issue J354 in terms of the Criminal Procedure Act-
Administrative Fines
Malawians, Mozambique, Tanzanians.
Most trafficking: Chinese & Bangladeshi
- Cape Town Magistrate Court – prosecutors not au fait with Immigration Law,
-Poor organization of Operations in collaboration with City of Cape Town i.e. eviction of dwellers at the Senator Park Building.
-Lack of capacity to investigate LRB cases 55 cases out of 1532 finalized
Immigration Services overview:
11
AREA OF SERVICE
MANDATE LEGISLATION MOST PREVALENT NATIONALITY
OPERATIONAL CHALLENGES:
Ports of Entry
•Control of movement of persons into, residence within, and departure from South Africa•Receiving of asylum seekers and the legal protection of recognized refugees•Issuing of relevant documentation•Liaison with business partners
Admission & departure
Sec 9 of the Immigration Act
Issuance of Administrative fines-Sec 50 (1) - Over stay
-Section 50(3) – Conveyers (conveyers bringing in foreigners without visas or expired passports)
Cape Town Harbour
Mostly Chinese and Vietnamese fined in terms of Sec 50(3) .
Majority of Stowaways = Tanzanians.
Cape Town Harbour:-Location of the office (Customs House outside of the Harbour perimeter)-Entry into the Harbour (Transnet Security) – Immigration officers undergo continues security checks when entering the Harbour area.-Delay in capturing of data due to distance between office service areas.-Number of private slipways – private yachts
Cape Town International Airport
Mix
Cape Town International Airport:-Inadequate office space within the Airport Building,-Private landing strips
Immigration Services overview:
12
Achievements
Immigration Services:
Achievement Impact on service delivery
Permitting capacity increased at RO Cape Town with the appointment of 9 staff members
• Front Office turn around targets met in terms of Permitting applications.
Permanent Residence backlog (493) applications discovered at RO Cape Town dealt with effectively.
On 14 &15 June 2011 the Public Protector did an in-loco inspection of the Permitting Section at RO Cape Town in relation to complaints received from Immigration Practitioners
• Public Protector was satisfied with the processes and controls in place at the RO Cape Town.
Strengthened working relationship with Provincial Joints and JCPS Cluster•Profiling & detecting of illegal foreigners•Policing permit holders•Monitoring Refugee Office•Assistance with detecting & arresting illegal foreigners through joint operations
• Successful joint operations at Mitchells Plain Town Centre (Pakistani, Egyptians and Bangladeshis), Mavericks Night Club,
• Lwandle Informal Settlement (2 x illegal foreigners detected)
• Sea Point Main Road• Senator Park Flats (Cape Town) 8 illegal foreigners
detected,• Gugulethu, Nyanga & Phillipi – 3 illegal foreigners
detected• Routine roadblocks on N2
13
Statistics Permiting:
Type of permit Applied Q-1 Issued Q-1 Nationality
April May June April May June
1. Visitors permits 996 801 677 2474 385 631 1620 2630 UK, Zimbabwe,USA, Switzerland, Nigeria, China, Deutsch, Ghana, Ireland, India, Cameroon, Spain, Pakistan,France,Philippines,DRC, Egypt,Bangladesh
2. Study permits 239 205 168 571 257 159 493 909
3. Treaty permits 2 2 2 6 8 3 0 11
4. Business permits 30 40 26 96 33 19 41 93
5. Medical permits 37 29 13 79 29 45 37 111
6. Relatives permits 275 261 249 785 328 209 368 905
7. Qouta work permits 12 9 30 51 16 8 21 458. General work permits 241 189 165 595 82 101 210 3939. Exeptional skills work permits
49 51 29 129 38 42 52 132
10. Intra-company transfer work permits
14 20 28 62 72 19 25 116
11. Retired persons permits
31 29 12 72 43 29 29 101
12. Corporate permits 34 16 10 60 7 8 35 5013. Exchange permits 6 4 8 18 3 0 2 5
16. Crew permits
TOTAL 1966 1656 1417 4998 1301 1273 2933 5501
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Zimbabwean Dispensation Project:
- As a result of an agreement between the South African and Zimbabwean Governments
- Aim: to document all undocumented Zimbabwean Nationals
Operational Challenges:- Clients do not have supporting documents or Passports
Total Number of Applications Received and submitted to the Processing Hub.
Total number of Permits endorsed
Rejections Appeals Fingerprints send to Hub
Queries to Hub
Permits pending from Hub
Uncollected Permits
17747 6913 706 248 1745 386 7619 662
15
Statistics: Law enforcement / Inspectorate Units
Transgressors prosecuted
Employers successfully prosecuted
Detected illegal foreigners
Illegal foreigners deported
Joint Operations with stakeholders
87 1 171 178 21
Nationalities Kenyans, Malawian, UK, Canadian, Zimbabwean, Somalians
ZTE Technology Company
Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Turkish
Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Lesotho, Namibians
- Roadblocks Garden Rout,- Mavericks Night Club, - Lwandle Location, - Sea Point Main Road, - Senator Park Flats,- Gugulethu, Nyanga, Phillipi, - Mitchells Plain Town Centre
1st Quarter 2011/2012 (April 2011 – June 2011)
16
Key statistics: Cape Town AirportSTATISTICS ON THE MOVEMENT OF INTERNATIONAL PASSENGERS
MONTH SAC FOREIGN
ARRIVALS DEPARTURES ARIVALS DEPARTURES
January 19247 15938 63802 64223
February 11123 10979 62797 61460
March 14754 16578 58786 64897
April 14559 13707 30475 38967
May 13490 14630 23410 27472
June 14028 18498 42670 36661
July 19523 13930 34927 37311
August 14765 16362 27410 29120
September 15701 17870 30319 27820
October 15811 13311 40073 34846
November 14687 13606 56487 57828
December 20738 23167 61512 51179
TOTAL 2010 188426 188576 532668 531784
2011 2011 2011 2011 2011
January 22090 17662 59698 61127
February 12056 12195 61600 60818
March 14593 18097 50458 62484
April 18289 19555 39358 44649
May 17204 17788 22041 28208
June 15934 26048 19459 22852
July 28660 17922 32127 24544
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Key statistics: Cape Town Harbour
Month Vessels Pax / crew
Pax / crew
Pax / crew
Pax /crew OPL permit
Bay permit
Penalties &
Sailing Prohibition
Stowaways
Saldahna
In / Out Arrival Arrival Departure Departure Issued Issued Fines Notices
Notices
Bay Crew
SAC Foreigner
SAC Foreigner Issued Issued Issued In / Out
April '10 443 108 1129 339 2341 104 15 6 205 3 9 101
May '10 395 283 1047 337 1760 159 14 4 193 10 4 89
June '10 410 112 1961 498 2638 133 8 10 197 3 6 103
July '10 441 364 1825 534 3470 103 8 38 205 12 4 85
Aug '10 424 250 978 377 1011 99 7 9 198 21 9 113
Sept '10 375 62 923 176 1025 115 14 23 192 8 4 177
Oct '10 441 166 1655 200 1634 103 12 11 217 8 1 80
Nov '10 460 514 3586 157 1289 119 14 2 216 2 7 156
Dec '10 400 807 2091 169 1889 121 12 11 208 2 6 131
Jan '11 592 6860 1537 3539 2156 115 6 2 332 0 4 122
Feb '11 441 528 5627 277 2495 115 27 0 231 0 3 147
March '11 44 1653 1177 1799 2460 150 18 6 191 0 3 133
TOTAL 4866 11707 23536 8402 24168 1436 155 122 2585 69 60 1437
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Key statistics: Passenger Liners: Cape Town Harbour continued
VESSEL NAME ETA ETD Passengers on arrival
Passengers on departure
Crew on Arrival
Crew on Departure
Silver Wind 12 Mar 2011 12 Mar 2011 271 226 227 221
Prince Albert II 24 Mar 2011 25 Mar 2011 83 83 120 117
Artemis 25 Mar 2011 26 Mar 2011 1074 1085 572 579
Pacific Princess 11 April 2011 12 April 2011 557 562 382 391
Crystal Serenity 16 April 2011 18 April 2011 409 560 661 688
Asuka II 26 April 2011 27 April 2011 465 465 468 462
MSC Sinfonia 03 May 2011 03 May 2011 2036 1433 703 690
Nippon Maru 05 May 2011 06 May 2011 185 173 170 170
Sun Princess 02 June 2011 02 June 2011 1913 2114 849 849
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Overview : Refugee Affairs
AREA OF SERVICE
MANDATE LEGISLATION MOST PREVALENT NATIONALITY
OPERATIONAL CHALLENGES
Refugee Reception Office
•Receive asylum seekers•Register asylum seekers•Refer asylum seekers with special needs to relevant institutions,•Facilitate the adjudication process•Render services to recognized refugees (Refugee ID’s and Refugee Passports,)•Keep data on both asylum seekers & Refugees.
Sec 23 of the Immigration Act (Border pass).
Refugee Act, 1998-Sec 22 Asylum seekers permit-Sec 24 (a) grant refugee status
Top 5 countries:
- Somalia, DRC, Malawi, Mozambique, Zimbabwe (as of 31/07/2011 the office experienced a significant increase in Zimbabwean Nationals visiting the office)
90% come by land borders
Bangladeshis arrive by Air using their passports and hiding them when applying for asylum.
•Location of the Office (420 Voortrekker Road Maitland),•Co-operation from bordering countries,•Capacity to deal with daily influx•Somali clients cause chaos on Somali day.
20
Refugee Affairs: Overview and achievements continued
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
Central African Countries• DRC•Burundi•Rwanda
East African Countries• Somalia
All other nationalities
SADC Countries• Zimbabwe• Malawi
SADC Countries•Zimbabwe• Malawi
Achievements Impact on service delivery
6 Disciplinary cases investigated (1x Assault, 2 x gross negligence, 1x absenteeism, 2 x corruption)Out of the 6 cases 4 members remained dismissed after arbitration. Two received lessor sections after arbitration.
• Clear message of a zero tolerance approach to staff and clients.
Appointed interim management capacity:•(A) Operations Manager,•Security Manager •RRO Manager•Vacancies currently being advertised
• Improved operations management,• Improved management of Chippa Security Guards continues /
Quarterly meetings
New SCRA Chairperson appointed with effect from 1 September 2011.
• Improved turn around time in appeal cases and fast tracking of deportation cases
Attended to infrastructural issues:•Procured additional ablution facilities,•Procured carpet tiles for staff •Signage needs identified•Secured building with additional locks to outer doors
21
Statistics:
MONTH New Applicants
Section 22 Extensions
Section 24Extensions
CasesAdjudicated
CasesDecided
RejectM.U
Reject UNF
Granted
Jan 1349 7225 1436 436 398 222 127 53
Feb 1057 3547 1268 1041 967 537 341 71
March 2209 3674 1442 1438 1230 661 470 122
April 473 2588 1050 853 853 402 418 36
May 1821 3597 1070 707 921 355 312 70
June 5088 2631 731 1119 1053 772 257 36
July 2973 7497 2322 943 905 674 209 33
Totals 14970 30759 9319 6537 6327 3623 2134 421
• 55% Manifestly unfounded,• 33 Unfounded,• 6% Refugee Status granted
22
Future plans:
• Monitoring and evaluation of staff / office performance• Improved queue management• Improved query management• Focus resources on Hospitals and High Schools• Form partnership with Provincial Security Cluster to assist with
detection & deportation if illegal foreigners (MU cases)• Telephone surveys in an attempt to improve response times