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1 © The Delos Partnership 2003
Business Excellence OverviewBusiness Excellence Overview
Execution of plan
2 © The Delos Partnership 2003
End Item Level End Item Level MPS – MPS – Make to OrderMake to Order
Weeks 1 2 3 4 5 6 7 8 9 10 11 12
Forecast 0 0 5 10 10 10
Actual Demand
10 10 5
Proj Avail Balance
0 0 10 10 0 0 10 10 0 0 10 10
Available to Promise
0 5 20 20
CumulativeATP
0 0 5 5 5 5 25 25 25 25 45 45
Master Schedule
20 20 20
Part Number: 12345 Lead Time: 2 weeks Safety Stock: 0 Min Ord Qty: 20 On Hand: 10
Part Number: 12345 Lead Time: 2 weeks Safety Stock: 0 Min Ord Qty: 20 On Hand: 10
3 © The Delos Partnership 2003
Bill of MaterialBill of Material
Item 12345
Brake
Item 14356
Brake Part
1 per
4 © The Delos Partnership 2003
MRP “Spreadsheet”MRP “Spreadsheet”
1 2 3 4 5 6 7 8 9Projected
Gross Requirements2020 2020 2020
Scheduled Receipts 2525Projected Available Balance
00
Planned Order Release
Weeks
Part Number Description :
14356 Brake Part
Lead Time : 3 wks
Order Quantity : 25
Safety Stock : 0
55 55 55 55 1010 -15-15 1010 1010 1010 -10-10
2525 2525
1515
5 © The Delos Partnership 2003
Planned OrdersPlanned Orders
PlannedOrders
CapacityRequirements
Plan
ComponentPlan
Red Item
14356
Sub-Item
43781
2 per
•Automatic re-plan•Plans Matched sets of Parts•Plans hours for CRP
6 © The Delos Partnership 2003
Different types of OrderDifferent types of Order
Type Automatically Replan
Creates
Requirements
Scheduled
/Released
No No
Firm No Yes
Planned Yes Yes
7 © The Delos Partnership 2003
Scheduled ReceiptScheduled Receipt
• A Released order
• Either on order with supplier or Work in Process
• Should only be rescheduled after discussion with– Factory Supervision/Manager– Purchasing/Outside Supplier
8 © The Delos Partnership 2003
Releasing an orderReleasing an order
1. Review action message to release
2. Do a component availability check
3. If components available, release order
4. Components allocated
5. Pick list generated
6. Stock picked, and issued to works order.
9 © The Delos Partnership 2003
Rules on releasing orderRules on releasing order
1. Do not release order if components are not available according to component availability check
2. Do not release orders earlier than the system recommends release of orders
3. Do not ignore these rules
10 © The Delos Partnership 2003
Result of Releasing an Result of Releasing an orderorder1. Components issued to order
2. Order becomes work-in-process
3. Order will now appear on Work-To-List
4. Operation Due Date becomes the priority data for Assembly and manufacturing
11 © The Delos Partnership 2003
Capacity Requirements Capacity Requirements PlanPlan• Provides detailed information of
requirements of hours by week
• Needs information– Where is product made– How long does it take– What work is carried out– How much capacity available
12 © The Delos Partnership 2003
Detailed Capacity PlanningDetailed Capacity Planning
• Can be used to check all machines
• Is used to determine if load at work centre is feasible
• Capacity issue may appear as a result of rescheduling
• Final check before release of work
13 © The Delos Partnership 2003
Principles of CRPPrinciples of CRP
• Required Capacity calculated from Scheduled receipts or Planned Orders x standard hours
• Planned Capacity calculated from demonstrated capacity
Required Capacity must be less than or equal to Planned Capacity
14 © The Delos Partnership 2003
Capacity Requirements Capacity Requirements PlanPlan
Opn No
Work Centre
Operation Set Run
10 45 Inspect 0.5 0.10
20 55 Mix 1.0 0.5
30 65 Pack 1.0 0.2
Routing
Work Centre Information
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8
Reqd
Demo
8
Planned Order Release
00Projected Available Balance
2525Scheduled Receipts
202020202020ProjectedGross Requirements
97654321Periods
55 55 55 55 1010 -15-15 1010 1010 1010 -10-10
2525 2525
1515
15 © The Delos Partnership 2003
Work Centre InformationWork Centre Information
1. Work Centre Number2. Work Centre Description3. Queue4. Set-up Time5. Number of people or Machines6. Number of hours per shift7. Number of shifts8. Load Factor9. Shop Calendar – number of days available
16 © The Delos Partnership 2003
CRP and the routingCRP and the routing
PutAway
Set-up& RunQMove
Set-up& RunQPick
1 day 1 day1 day
Dept 10
2 days2 days
Dept 30
Opn No
Dept Work Centre
Operation Set Run Set Run Total
Hrs
Total
Days
10 10 45 Inspect 0.5 0.1 0.5 2.5 3 1
20 30 55 Assemble
2.0 2 2 50 52 7
Product 14356 Lot Size : 25Calc
1 day 7 days
WorksOrder Start
Date
WorksOrder Due
Date
Op Due Date
Op Due Date
17 © The Delos Partnership 2003
Routing uses CalendarRouting uses Calendar
Monday Tuesday Wed Thursday Friday Saturday Sunday
1 2 3 4 5 6 7
8 9 10 11 11 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
March 2004
18 © The Delos Partnership 2003
WorkshopWorkshop
Determine Due dates on operations Determine Due dates on operations from the above information on from the above information on
timings given a due date of 31st timings given a due date of 31st March for the Works OrderMarch for the Works Order
Determine Due dates on operations Determine Due dates on operations from the above information on from the above information on
timings given a due date of 31st timings given a due date of 31st March for the Works OrderMarch for the Works Order
19 © The Delos Partnership 2003
Item NumberShifts Per Day
Machines/Operator per shift
Hours per shift
Total Hours per day
Work Days Available [incl Sat/Sun]
Total Hours Available
Actual Output
Total Hours Available
Load Factor
Calculation of Demonstrated Calculation of Demonstrated Capacity – Load FactorCapacity – Load Factor
Last four weeks
ActualOutput
= 420 hrs
2
2
8
32
20
640
640
65%
420
20 © The Delos Partnership 2003
Item Plan MaximumShifts Per Day
Machines/Operator per shift
Hours per shift
Total Hours per day
Work Days Available [incl Sat/Sun]
Total Hours Available
Load Factor
Total Hours Available
Planned Capacity
Calculation of Planned Calculation of Planned CapacityCapacityNext week …..
2
2
832
5
160
2
210
40
6
240
65% 65%
160
24010
4156
+ 1 Day
+ 2 hrs
21 © The Delos Partnership 2003
Calculation of required Calculation of required workwork
1.1. Calculate the amount of work required Calculate the amount of work required in Work Centre 55 – Assembly for Part in Work Centre 55 – Assembly for Part Number 14356 in week commencing Number 14356 in week commencing 2222ndnd March March
2.2. What will be the load on the work What will be the load on the work centre for the week – given a centre for the week – given a demonstrated capacity of 104 hours demonstrated capacity of 104 hours per week ?per week ?
22 © The Delos Partnership 2003
Capacity Plan resolutionCapacity Plan resolution
Capacity Plan WC 45
105
85
107125
112
75
132123
110
020406080
100120140
1 2 3 4 5 6 7 8 9
Weeks
Ho
urs Required
Demo
23 © The Delos Partnership 2003
Input/Output ControlInput/Output Control
Work Centre no : 55
Tolerance +/- 30
Description : Assembly Date : 22/2
Desired Queue : 60
IN
OUT
Week -4 -3 -2 -1 Now +1 +2 +3
Plan 107 110 104 100 104 107 100 120
Actual 109 90 115 105
Cum Diff +2 -18 -7 -2
Plan 104 104 104 104 104 104 104 125
Actual 110 105 85 85
Cum Diff +6 +7 -12 -31
Plan 63 69 69 59 59 62 58 53
Actual 60 59 44 74 94
Cum Diff +9 -11 0 +10
24 © The Delos Partnership 2003
Capacity Planning ProcessCapacity Planning Process
Review Weekly with Production– Performance to Schedule– Demonstrated Capacity– Reduction in Queue– Improvements in Capacity
Performance measures– Achievement of planned capacity– Achievement of Schedule– Planned capacity/Available Capacity
25 © The Delos Partnership 2003
Capacity PlanningCapacity Planning
1. Checks if available hours for machines and people are available
2. Based on demonstrated capacity3. Bottom up re-plan to get out of
problems4. Reschedule as a last resort5. Use Firm Planned orders to get
stability and control, and a valid plan.
26 © The Delos Partnership 2003
Factory – working the planFactory – working the plan
AND/OR
What do I make next ?
Kanban
WorkTo
Lists
27 © The Delos Partnership 2003
How to trigger actionHow to trigger action
VARIETY
LOW HIGH
V
O
L
LOW WTL WTL
HIGH KANBAN WTL
/KANBAN
28 © The Delos Partnership 2003
Creation of work to listCreation of work to list
Opn No
Work Centre
Operation Set Run
10 45 Inspect 0.5 0.10
20 55 Mix 1.0 0.5
30 65 Pack 1.0 0.2
Routing
Work Centre Information
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8
Reqd
Demo
8
Planned Order Release
00Projected Available Balance
2525Scheduled Receipts
202020202020Projected
Gross Requirements
97654321Periods
55 55 55 55 1010 -15-15 1010 1010 1010 -10-10
1515
29 © The Delos Partnership 2003
Planned versus released Planned versus released ordersorders
Work Centre 45
0
20
40
60
80
100
120
140
Wk 1 Wk 2 Wk 3 Wk 4
Time
Ho
urs Planned
Released
Appear onAppear onWork toWork toListList
30 © The Delos Partnership 2003
Operation Due DatesOperation Due Dates
Job Number Description Works Order Due
Date
Operation Due Date
3458 Turn 21/5 11/5
3462 Mill 19/4 12/4
3756 Turn 22/3 11/3
3893 Mill 24/5 12/5
Department 10 – Which job next ?
31 © The Delos Partnership 2003
Priorities are set by datePriorities are set by date
Product 24575 – Job 407
PutAway
Set-up& RunQMove
Set-up& RunQMove
Set-up& RunQPick
PutAway
Set-up& RunQMove
Set-up& RunQPick
Product 43678 – Job 403
Order DueDate
27 March
Order StartDate
8 March
Order DueDate
29 March
Order StartDate
2 March
Dept 10
Dept 10
Operation Due Date= 13 MarchOperation Due Date= 13 March
Operation Due Date= 14 March
Operation Due Date= 14 March
32 © The Delos Partnership 2003
Operation Due DatesOperation Due Dates
Job Number Description Works Order Due
Date
Operation Due Date
3458 Turn 21/5 11/5
3462 Mill 19/4 12/4
3756 Turn 22/3 11/3
3893 Mill 24/5 12/5
Department 10 – Department 10 – Which job next ?Which job next ?
Today’s date Today’s date 15/315/3
33 © The Delos Partnership 2003
Work To ListWork To List
Order No. Part No. Description Quantity Op’n Number
Op’n Start Date
Op’n Due
Date
Order Due Date
Set up Time
Run Time
Next/
Prev WC
Status
407 24575 Barrel 20 10 10/3 12/3 24/5 10.0 7.5 20 Q
403 43678 Cap 40 10 09/03 13/3 27/5 0.0 2.0 30 R
409 47823 Cap 20 20 14/3 16/3 23/4 10.0 8.0 30 S
411 32672 Top 10 30 14/3 18/3 21/4 8.0 10.0 60 Q
Order No. Part No. Description Quantity Op’n Number
Op’n Start Date
Op’n Due
Date
Order Due Date
Set up Time
Run Time
Next?prev
WC
Status
420 25763 Body 30 30 10/3 13/3 23/4 3.0 5.0 40 R
425 34732 Barrel 20 20 11/3 14/3 22/4 5.0 10.0 20 R
430 32567 Top 25 40 13/3 15/3 27/4 2.0 7.0 20 Q
440 47823 Cap 40 05 14/3 17/3 04/04 5.0 7.0 20 Q
Work Centre Number 10
Description : Finishing Date : 12/3
Jobs Currently at Work CentreJobs Currently at Work Centre
Jobs Coming to this Work CentreJobs Coming to this Work Centre
34 © The Delos Partnership 2003
Work to ListWork to List
• Must show today’s date
• No past due orders
• Requires communication
• Requires Feedback from shop-floor to planner
• Shows which job to work on next– Operation due date is the priority
35 © The Delos Partnership 2003
Work-To-List - RulesWork-To-List - Rules
1. Do not stop one job in the middle of a set-up just because another one has a higher priority
2. Honour no hotlists
3. Ignore telephone calls from the Managing Director
4. Let someone know if you are going to be late – Silence is approval
36 © The Delos Partnership 2003
KanbanKanban
Means “visible signal”
Replaces need for Work to List
Replaced by– Card– Empty square– Tennis Ball– Empty package
37 © The Delos Partnership 2003
Kanban in OperationKanban in Operation
Operation 10 Operation 20
38 © The Delos Partnership 2003
Kanban – multiple partsKanban – multiple parts
A1A1
A1
B1B1
B1
C1C1
C1
A2A2
A2
C2C2
C2
B2B2
B2
A3A3
A3
C3C3
C3
B3B3
B3 C1C2C3
39 © The Delos Partnership 2003
Kanban – mixed with WTLKanban – mixed with WTL
C1
A2A2
A2
C2C2
C2
B2B2
B2
A3A3
A3
C3C3
C3
B3B3
B3 C2C3
60
30
30
20
Next/Prev WC
8.
0
10.
0
0.
0
10.
0
Set up Time
21/4
23/4
27/5
24/5
Order Due Date
10.
0
8.
0
2.
0
7.
5
Run Time
18/3
16/3
13/3
12/3
Op’n DueDate
14/3
14/3
09/03
10/3
Op’n Start Date
Q30
10
Top
32672
411
S20
20
Cap
47823
409
R10
40
Cap
43678
403
Q10
20
Barrel
24575
407
Status
Op’n Number
Quantity
Description
Part No.
Order No.
20
20
20
40
Next?prevWC
5.
0
2.
0
5.
0
3.
0
Set up Time
04/04
27/4
22/4
23/4
Order Due Date
7.
0
7.
0
10.
0
5.
0
Run Time
17/3
15/3
14/3
13/3
Op’n DueDate
14/3
13/3
11/3
10/3
Op’n Start Date
Q05
40
Cap
47823
440
Q40
25
Top
32567
430
R20
20
Barrel
34732
425
R30
30
Body
25763
420
Status
Op’n Number
Quantity
Description
Part No.
Order No.
Work Centre Number 10 Description : Turning Date : 12/3
Jobs Currently at Work Centre
Jobs Coming to this Work Centre
What’s nextOn the WTL ?
40 © The Delos Partnership 2003
KanbanKanban
• Visible instruction to make or move
• Highlights problems
• Requires line balance
• Requires Andon – traffic light operation
• Operator responsible for own quality
• Must not pass on known defects
• Small batch quantity required
41 © The Delos Partnership 2003
KanbanKanban
• Works to keep the “Kanban” full
• When full must stop
• Do not build extra
• Result is – less WIP– Improved Quality– Shorter Lead times
42 © The Delos Partnership 2003
Kanban vs WTLKanban vs WTL
• Visible feedback
• Signal driven not date driven
– Both require feedback– Good Quality helps both– Problem solving tools should support both– WTL needs MRP and CRP; Kanban needs
SOP and RCCP
43 © The Delos Partnership 2003
What determines order What determines order quantity ?quantity ?• Efficiency
• Quality
• Stability of plan
• Fewer changeovers
• Less hassle
• Quiet life
• Easier to manage
44 © The Delos Partnership 2003
Set up- DefinitionSet up- Definition
• The time taken between the completion of the last good quality piece and the start of production of the next good quality piece
• Time can be categorised into– External set up time– Internal set up time
45 © The Delos Partnership 2003
SMED – how to achieveSMED – how to achieve
• Take a video• Record all activities related to change-over• Record as internal or external• Set up group of operators• Brainstorm ways to reduce internal, or
convert internal to external• Implement• Do it again and again
46 © The Delos Partnership 2003
Set Up ReductionSet Up Reduction
Stage Step Time Changeover Type Improvements
Total Step Internal External Waste
Startup 0’.00”
1 Clean Hopper with air blower
32’00” 32’00” A smaller hopper than 150kg ?
2 Get cleanser to put in hopper
34’00” 2’00” Relocate cleanser
3 Keep cleaning injector
52’00” 18’00” Avoid walking to switch
4 Feed ABS pigment to hopper
60’00” 8’00” Unnecessary?
5 Use air blower to clean hopper
67’00” 7’00” Cassette type min-hoppers ?
6 Do a free shot to inject plastic into mould
96’50” 29’50” Moulds with 25 kg too large. Unnecessary step
Process Colour Change Responsible A Jones Item Housing
Machine Mitsubishi Measured By B Brown Changeover time 96’50”
47 © The Delos Partnership 2003
Set –up Time reductionSet –up Time reduction
• Objective is– Smaller Batch sizes– Quicker Lead Times– More flexibility
• It is not to– Fill up with extra production– Reduce people
48 © The Delos Partnership 2003
Quality Tools requiredQuality Tools required
• Simpler ideas force higher quality
• Quality is in the process not the product
• Operators need to do root cause analysis to identify process problems– Hence pareto charts– Histograms– Run charts
49 © The Delos Partnership 2003
Quality problems identified from Quality problems identified from the process chartsthe process charts
0
5
10
15
20
25
Mon Tue Wed Thu Fri Mon Tue Wed Thu Fri
0
5
10
15
20
25
UCL
LCL
Result
Problems
50 © The Delos Partnership 2003
Reduce Process VariabilityReduce Process Variability
0
5
10
15
20
25
30
35
40
% of ItemsObserved
EliminateEliminateproblemsproblems
Reduce the variationReduce the variation
51 © The Delos Partnership 2003
Eliminate WasteEliminate Waste
“5 S’s”– Organisation– Orderliness– Cleanliness– Standard Clean up– Discipline
Japanese
Seiri - sorting, i.e., proper arrangement
of all items, storage, equipment, tools, inventoryand traffic
Seiton orderliness Seiso cleanliness Seiketsu standardization Shitsuke self-discipline
52 © The Delos Partnership 2003
HousekeepingHousekeeping
“Pick it up your mother does not work here”
Clean, tidy ordered workplace
Locations for everything– Tools – shadow boards– Supplies – clear locations– Materials– Gloves, Overalls etc - cupboards
53 © The Delos Partnership 2003
Capacity plan allows time Capacity plan allows time for improvementsfor improvements
Capacity Plan WC 45
105
85
107125
112
75
132123
110
020406080
100120140
1 2 3 4 5 6 7 8 9
Weeks
Ho
urs Required
Demo
OpportunityOpportunity
For For ImprovementImprovement
ActivityActivity
54 © The Delos Partnership 2003
Schedule Achievement - Schedule Achievement - ProductionProduction
Definition
Purpose
Horizon
Source of Information
Number of works orders completed to required date into stock or next operation
Improve manufacturing process
Product Lead Time
Shop Floor control module
55 © The Delos Partnership 2003
Source of DataSource of Data
At point of order release record
– Operation Due Dates– Works Order Due
Date
Store away first due date
56 © The Delos Partnership 2003
Schedule Achievement Schedule Achievement ReportReport
Works Order
Required Date
Actual Date
Required Quantity
Actual Quantity
Hit/ Miss
1470 22/2/99 23/2/99 1050 1050 Miss
1590 23/2/99 23/2/99 2000 2000 Hit
1580 24/2/99 23/2/99 300 300 Miss
1803 25/2/99 25/2/99 450 500 Miss
1908 26/2/99 26/2/99 700 700 Hit
1854 26/2/99 26/2/99 1000 1000 Hit
Schedule Achievement = 3/6 = 50 %
57 © The Delos Partnership 2003
Schedule Achievement Schedule Achievement ReportReportCommentarySchedule achievement suffered from unplanned absenteeism
The Zanara machine needs repairing
Schedule Achievemnt
0
20
40
60
80
100
120
% o
n t
ime
Actual
Target
58 © The Delos Partnership 2003
Root Cause Analysis - Root Cause Analysis - TraceTrace
Works OrdersNot completed on time
Works OrdersNot completed on time N = 27N = 27
PeoplePeople
Lack of Skill
Absenteeism
ProcessesProcesses MaterialMaterial
Not available
Not to spec
Failed in use
EquipmentEquipment
Breakdown
AvailabilityN = 2N = 2
N = 5N = 5N = 5N = 5 N = 8N = 8
N = 2N = 2
16 %16 %
N = 5N = 5
N = 1N = 1
N = 2N = 2
N = 5N = 5
N = 9N = 9
Lack of Training
N = 2N = 2
N = 1N = 1
Order closing
Order release
Advice of delay
N = 2N = 2
N = 2N = 2
N = 1N = 1
Run rate
N = 2N = 2
59 © The Delos Partnership 2003
Performance TargetsPerformance Targets
0
10
20
30
40
50
60
70
80
90
100
J F M A M J J A S
Schedule Achievement
% of Orders
Objective
Target
Milestone
What would your target be ?
60 © The Delos Partnership 2003
Closed LoopClosed Loop
1. Planner plans the work
2. Factory works the plan
3. Planner releases when materials and capacity available
4. Factory advises when they cannot achieve the plan
Silence is approval !Silence is approval !Silence is approval !Silence is approval !