1 © The Delos Partnership 2004 Delos Top Management Course The Change Journey.

1 © The Delos Partnership 2004

Delos Top Management CourseDelos Top Management Course

The Change JourneyThe Change Journey


Delos Change JourneyDelos Change Journey

MobiliseMobilise DesignDesign CommunicateCommunicate ReviewReviewUnderstandUnderstand

Excellence is a journey and not a destinationExcellence is a journey and not a destinationExcellence is a journey and not a destinationExcellence is a journey and not a destination




AASSSSEESSSS

AASSSSEESSSS

EDUCATIONSTRATEGY & DESIGN

DEFINE & MEASURE BENEFITS

ORGANISATIONSYSTEMS




AASSSSEESSSS

•Assessment of current position•Initial Education programme •Identify critical priorities for change •Resources required to implement the change

Business Assessment

• Top Management Overview

• Middle Management Overview

• Implementation Workshop

• Steering Committee

•Project Leader

•Project Team



• Integrated Enterprise Planning

• Sales Forecasting and Demand Management

• Supply Chain Techniques

• Programme Management

• Integrated Enterprise Planning

• Sales Forecasting and Demand Management

• Supply Chain Techniques

• Programme Management


AASSSSEESSSS

•Set up the project/programme organisation •Begin to communicate the planned changes•Workshops support development of outlinepolicies, procedures, and organisation

Integrated Integrated Enterprise Enterprise PlanningPlanning

SENIORTEAM REVIEW

PRIORITISATION PROCESS

INNOVATION

CUSTOMERS

SUPPLIERSSTAGE-

GATE

PROJECTMANAGEMENT

SUPPLY CHAINLINKS

FORECASTINGORDER

MANAGEMENT

SALES MANAGEMENT

MASTERSCHEDULING

PURCHASINGPROCESS

CUSTOMERSERVICE

BUDGETSFINANCIALS




AASSSSEESSSS

•Task teams develop the ideas into policies,

procedures, systems and jobs.

•Task teams made up of key business staff

•Prepare communication and training

• Integrated Performance Measurement

• Lean and Agile Management

• Supplier Relationship Management

• Customer Relationship Management

• Integrated Performance Measurement

• Lean and Agile Management

• Supplier Relationship Management

• Customer Relationship Management

Integrated Integrated PerformancePerformanceMeasurementMeasurement

Master Scheduling Master Scheduling CourseCourse

Master ProductionMaster ProductionScheduleSchedule

ManufacturingManufacturingScheduleSchedule

SupplierSupplierScheduleSchedule

Annual Annual Operating Operating

PlanPlan

Sales andSales andOperations PlanningOperations Planning




AASSSSEESSSS

Demand Manager

•Roll out n

ew policies, procedures, systems & jobs

through education & communicatio

n

•The final stage of th

is step is “go live” or c

utover

Master Scheduler

Master Scheduling Master Scheduling CourseCourse

Master ProductionMaster ProductionScheduleScheduleManufacturingManufacturing

ScheduleScheduleSupplierSupplierScheduleSchedule

AnnuAnnual al

OperaOperating ting PlanPlan

Sales andSales andOperations PlanningOperations Planning




AASSSSEESSSS

•Sustain the changes made•Ensure maximum possible benefits•Assessment to identify “next wave” of change

AASSSSEESSSS

Business Assessment




Identify quickIdentify quickBenefitsBenefits

DevelopDevelopChange VisionChange Vision

InternalInternalSell-inSell-in

ReviewReviewSystemsSystems

EstablishEstablish ResourcesResources

Gain quickGain quickBenefitsBenefits

DetailedDetailedProcess DesignProcess Design

Public/PrivatePublic/PrivateWorkshopsWorkshops

Develop Develop SystemsSystems

Develop TaskDevelop TaskTeamsTeams

Gain earlyGain earlyBenefitsBenefits

Document Document Policies etcPolicies etc

InternalInternalEducationEducation

CreateCreateSystemsSystems

EstablishEstablishOrganisationOrganisation

SecureSecureBenefitsBenefits

RefineRefinePolicies etcPolicies etc

AASSSSEESSSS

ContinueContinueEducationEducation

RefineRefineSystemsSystems

GainGainTeamworkTeamwork

AASSSSEESSSS

Cost/Cost/BenefitBenefit

DevelopDevelopBus StrategyBus Strategy

InitialInitialEducationEducation

AppointAppointSponsorSponsor

PPIILLOOTT

PPIILLOOTT

PPIILLOOTT


Delos Top Management CourseDelos Top Management Course

Obstacles to ChangeObstacles to Change


ENTHUSIASM

LOW HIGH

K

N

O

W

L

E

D

G

E

LOW

HIGH

People respond to changePeople respond to change

WEAK LINKS LOOSE CANNONS

BLOCKERS CHANGE AGENTS


People respond to changePeople respond to change

ENTHUSIASM

LOW HIGH

K

N

O

W

L

E

D

G

E

LOW

HIGH

WHINGERS DIRECTORS

INFLUENCERSCEO & SHOP FLOOR


Suddendepthscare

ScopecrisisNo 3

Sponsorswitch

Informedresistance

Realworldshock

Eva-luationavoid-ance

Early resultsdisappointment

Ownershipstruggle

ScopecrisisNo 2

Test ofnerve

Smokeand fire

Wetblankets

ScopecrisisNo 1

Sponsor-ship

fights

Resourcedraining

Sniping &rumours

Newchallenge

panic

Loss

Shockover early

failures

Imple-mentation

crawl

ExecutiveExecutiveTeamTeam

MiddleMiddleManagersManagers

EmployeesEmployees

ProjectProjectTeamTeam


Obstacles on the change Obstacles on the change journeyjourney


STOP

The InhibitorsThe Inhibitors

• Good at ideas but poor at delivery• Consensus decision-making• Organisational politics• Short attention span• Changing responsibilities• Lack of belief• Inadequate systems• Too many initiatives


EnablersEnablers

GO

• Discuss, decide, then do• Establish clear business vision• Address ‘difficult’ issues• Advertise success• Reward delivery, not ideas• Encourage change and risk-taking• Resource properly• The board to publicly lead


Delos Change Journey - Delos Change Journey - EnabledEnabled


Identify quickIdentify quickBenefitsBenefits

DevelopDevelopChange VisionChange Vision

InternalInternalSell-inSell-in

ReviewReviewSystemsSystems

EstablishEstablish ResourcesResources

Gain quickGain quickBenefitsBenefits

DetailedDetailedProcess DesignProcess Design

Public/PrivatePublic/PrivateWorkshopsWorkshops

Develop Develop SystemsSystems

Develop TaskDevelop TaskTeamsTeams

Gain earlyGain earlyBenefitsBenefits

Document Document Policies etcPolicies etc

InternalInternalEducationEducation

CreateCreateSystemsSystems

EstablishEstablishOrganisationOrganisation

SecureSecureBenefitsBenefits

RefineRefinePolicies etcPolicies etc

AASSSSEESSSS

ContinueContinueEducationEducation

RefineRefineSystemsSystems

GainGainTeamworkTeamwork

AASSSSEESSSS

Cost/Cost/BenefitBenefit

DevelopDevelopBus StrategyBus Strategy

InitialInitialEducationEducation

AppointAppointSponsorSponsor

PPIILLOOTT

PPIILLOOTT

PPIILLOOTT

Discuss, decide, then doThe board to publicly lead

Establish clear business vision Address ‘difficult’ issuesEncourage change and risk-taking

Advertise successReward delivery, not ideas

Resource properly


Delos Delta ModelDelos Delta Model

OVERCOMINGOVERCOMINGOBSTACLESOBSTACLES

OVERCOMINGOVERCOMINGOBSTACLESOBSTACLES

DDEE

LLIIVV

EERR

SS

DDEE

LLIIVV

EERR

SS

IINN

TTEE

GGRR

AATT

EEDD

IINN

TTEE

GGRR

AATT

EEDD

ManagingManagingThe The

changeschanges

ManagingManagingThe The

changeschanges

ROCEROCEModelModel

ROCEROCEModelModel

BusinessBusinessModelModel

BusinessBusinessModelModel

ChangeChangeModelModel

ChangeChangeModelModel

= change


The Real ObjectiveThe Real Objective

• A platform for sustainable growth

• Control to enable creativity

• Allow time to think strategically and deliver the results

• Time to talk to customers and suppliers

• A chance to stay slightly ahead – all the time

Doubling your profitabilityDoubling your profitability

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1 © The Delos Partnership 2004 Delos Top Management Course The Change Journey.

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