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Wymagania informacyjne

uzytkownikow bibliotek akademickich 21 wieku

Maria Anna JankowskaUniversity of Idaho Library

Biblioteki XXI wieku. Czy przetrwamy? Lodz 19-21 Czerwca, 2006

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Users’ Information Needs in Academic

Libraries of the 21st Century

Maria Anna JankowskaUniversity of Idaho Library

Libraries in the 21st Century: Will They Survive?

Lodz, Poland, June 19-21, 2006

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"A person's a person, no matter how small."

- Dr. Seuss

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1.What do users think about today’s libraries?

2.What do users expect from today’s libraries?

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What do users think about today’s libraries?

In 2005, the “Library” as a brand is closely connected with “Books”

Borrowing print materials is the most popular library service

Only 6% of total respondents were satisfied with their libraries

Source : Perceptions of Libraries and Information Resources, OCLC 2005

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Major OCLC survey findings

In different group users the college students use both physical and electronic libraries resources the most

Most users are not aware of libraries’ electronic information resources

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Libraries matter for users as:

Place to studyBuilding with booksFree informationFriendly people

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Users’ information-seeking behaviors

84% respondents use search engines as the first tool in information search

1% users begin their search using a library website

Users like to self-serve for information

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How do give your users what they need and want?

Do not decide for themAsk your users to evaluate

quality of library services and resources

Carry out ongoing measurements

How does LibQUAL+TM benefit libraries?

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About LibQUAL +TM

The survey is as part of the American Research Libraries measures initiative

It evaluates users’ perception and expectation of their library’s service quality by measuring the gaps between minimal, desired and perceived levels of service

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Evaluate library service quality in three dimensions

Affect of Service (AS)

Information Control (IP) 

Library as Place (LP)

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Affect of Service (AS)

AS: measures the human aspect of library services

(readiness and willingness to help users, and the knowledge to answer users’ questions, etc.)

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Information Control (IP)

IP: measures ability to navigate library resources independently

(access to print and electronic resources, library website, document delivery, comprehensive collections, business hours, etc.)

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Library as Place (LP)

LP: measures the library environment and location

(space, comfort, learning environment).

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LibQUAL +TM Assessment Results

The greatest users’ priorities The library’s greatest strengths The greatest users’

satisfactions The highest users’

dissatisfactions

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Dimensions Greatest Priorities Greatest Strengths Greatest SatisfactionsGreatest

Dissatisfactions

All Users

 IC

A library website enabling me to locate information on my own. Print and/or electronic journal collections I require for my work.

    Print and/or electronic journal collections I require for my work. Making electronic resources accessible from my home or office.

 AS

  Employees who are consistently courteous. Readiness to respond to users’ questions.

Giving users individual attention. Employees who deal with users in a caring fashion.

 

 LP

    Community space for group learning and group study. Quiet space for individual activities

 

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Key Findings of the Survey The human aspect of library services is

the greatest strength of the UI Library Users highly value the library as a

comfortable community space for group learning and a quiet place to study

The inadequacy of the print and electronic journal collection to support learning and research in all disciplines and the difficulty finding electronic databases and resources were perceived as the greatest weaknesses of the library

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More findings

Improving navigation of the library Web site and increasing the print and electronic journal collections should be the greatest priorities for the library

Library users expect the library to help them find, use, and evaluate information in order to stay abreast in their disciplines by creating more online tutorials, resources, subject guides, and information literacy instructions

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Overall the UI Library scored higher in user perceptions (7.01 perceived mean) than the other 202 academic libraries in the United States and abroad

- Desired Mean ▲ Perceived Mean ▬ Minimum Mean Overall

7.88

6.446.4

7.82

6.947.01

5.5

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6.5

7

7.5

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U of I Library All

Me

an

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Will the libraries in the 21st century survive?

Our USERS will determine the future of the 21st century libraries

Our USERS will shape their structure, services, and demand for resources

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Thank you for your Thank you for your attention! attention!