10th July 2013

10th July 2013

Join in the debate #W2W2013

Operational Efficiencies, Customer Impact & Business Outcomes: Two proven tools

Kim Pattison, [email protected]

Adele Holloway, [email protected]

Bill Davies, [email protected]

Christian Morris, [email protected]

Tim Warren, [email protected]


One of the UK’s leading business and employability psychology consultancies

Over 17 years’ experience delivering sustainable people assessment and development solutions in the Welfare sector, in the UK, across Europe , and the Middle East.

Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

Who is


A prime contractor delivering welfare to work programmes since the beginning of New Deal

Formed in 2007 through merger and acquisition

Bringing together a history of employment related and skills provision

Experience of delivering to Government departments for over 20 years including DWP and BIS

Who is


Publicly accountable to the community through the organisations that are its corporate members

Wholly owned and controlled by four local authority corporate members:

Cornwall Council

Devon County Council

Plymouth City Council

Torbay Council

Who is


JCA tools (underpinned by an Emotional Intelligence based approach) deliver business results:

Operational Efficiencies

Customer Impact

Adviser Impact

Business Outcomes

Overview


The Career Readiness Tool

Career

Readiness

Tool

Helping you make the right choices for your future

Reasons why schools are struggling with career guidance:

Resource - No funding

Inexperience – a commissioning role thrown upon them (schools to arrange their own solutions)

Inconsistent - A bolt-on to a teachers role in some cases / or buying in expertise

Quality – the guidance produced is not good enough

Confusion - over what is “impartial” and “independent”

Current Policy and Careers Guidance



A tool to identify the most likely ‘band’ of need: 1. Case Managed 2. Technician support 3. Self-help

Three key criteria for engagement: Can do Enjoyment Meaningful

CSWWhat we wanted to achieve


The Career Readiness Tool :

Identifies level of support required

Reports on actions for progression

Shows potential NEETs

Is engaging for end user

Provides general job-search guidance

Gathers essential MI for analysis

Bridging the Gap CareerReadiness

Tool


Measuring Career Readiness


Measuring Career Interest


Outputs


929 number of pupils completed across the South West 140 (15.1%) have reported as Green overall – who can self help 688 (74.0%) Reported as Amber Overall – requiring online support 101 (10.9%) Students reported as Red Overall – requiring F2F support

Green Amber RedAspirations 249 (26.8%) 418 (45.0%) 262 (28.2%)

Pathways 231 (24.9%) 357 (38.4%) 341 (36.7%)

Decision Making 218 (23.5%) 481 (51.8%) 230 (24.7%)

Career Planning 351 (37.8%) 472 (50.7%) 107 (11.5%)

Personal Needs 345 (37.1%) 444 (47.8%) 140 (15.1%)

Education Needs 550 (59.2%) 345 (37.1%) 34 (3.7%)

Findings and Analysis


Aspirations and Pathways

The majority of students will "work hard" to get their job and “would do any job short term” - which demonstrates high motivation.

Overall low scores on Aspirations (Amber and Red) – as expected. This impacts on Pathways, Decision Making and Career management.

Information needs aren’t being met in terms of Pathways – the majority of student don’t know which websites to use, or what qualifications they need (E6) , or how long the will need to study – a consequence of not knowing what they want to do.

In general, if students know what they want – they become more focussed to research and seem to know what they need to do to get there.


Decision Making and Career Planning

Students report that they “make good decisions” but they procrastinate. More so for red customers. Not surprising if Aspirations and Pathways aren’t clear

Students say they have people around them to help make decisions

“I have the ability to have a successful career” is very low for Red students – a confidence issue.

Social Skills report very low – worryingly low for Red – but a concern for all students

Many students haven’t started career planning - they need help!


Personal and Educational Needs

Across all pupils – many think that their locality, transport and opportunities are stopping them – this might be a South West issue

Whist family and their own behaviour is helping them

In terms of Red Students:

all have a high level of things stopping them, an indicator or potential NEET.

IT Skills and Subjects are the biggest helpers

Literacy and Numeracy and other Key skills are a big concern

Looking and Needs combined (Personal and Educational will identify potential NEET.


High number of student do not have clear aspirations – this impacts on Pathways and Career Management – Student aren’t clear about what they want to do.

Decision Making and having the confidence to make decisions is another major factor. Students feel they have the support to help them, but the evidence suggests they put decisions off.

Personal and Educational needs are highlighting potential NEETs. The major flags seem to be locality, opportunity, and transport, with Literacy and Numeracy being potential issues at and Educational level.

In terms of Career Interest – 39.9% of students rate Practical / Hands On Careers as one of their top two interests in comparison to Careers that involve Influencing – 20.5%

Key Findings


18

The iDENTIFY tool


An innovative assessment tool for customers on our Work Programme

Meaningful engagement Partnership approach

to our customers

esg.what we wanted to achieve


Means of carrying out bespoke psychometric tests Ability to analyse engagement (attitude) and needs (barriers to employment) Assign jobseekers to most appropriate caseload stream

esg.what we wanted to achieve

Referral andcommunicationfrom esg.

Individualassessmentof needs, barriersand motivation


Reports from initial assessment gives a full understanding of every jobseeker’s :

Level of engagement

Level of need

Re-assessing jobseekers during their time with us helps to understand distance travelled and plan in-work support

Stage one of assessment


IdentifyWhat it measures

Motivation

Confidence

Challenges

Work Planning

Skills & Experience

Health

Adaptability


Motivation

• Green and Amber trends are consistent – regardless of the clients finding work or not.

• The trend for Red clients who have found work is similar to Amber customers. Red clients who haven’t found work score much lower.

• Motivation doesn’t appear to be a major factor for all Amber and Red clients. Motivated Red clients will (and have) gone into work.

• Green customers need to maintain momentum – or motivation drops off.

• Directing Motivational resource to the Red Customers that need it is essential to increase performance.


Adaptability

• A high percentage of all clients say they are used to making changes in their life – its how they manage these changes that is the issue

• Many clients say they wouldn’t work in difficult conditions. This is potential indicator that resilience may be a problem.

• Very few will consider travelling more than an hour to work

• A large proportion of Red and Amber clients do not try new things or think about doing things differently – they are more closed to opportunities than Green clients

• Amber and Red clients need to broaden their horizons and be open to doing things differently. This needs to be facilitated by effective intervention. Acoaching / facilitative approach will help improve adaptability.


Confidence

• Green customers don’t need confidence building – the biggest issue for them is keeping motivated (with some needing to focus on being more adaptable)

• Being positive about finding work is a major factor for Red clients – many don’t believe they have the opportunity to get work.

• All customers seem to know what they are good at – Amber and Red cant seem to see how this can apply outside of “what they know” (Adaptability).

• Confidence levels off over time - and people seem to become less adaptable as part of that.

• Red clients out of work score very high “getting by on the money they get”


Helps with allocating finite resource most effectively Gets training plans right from day one Green clients need ‘encouragement’ Adaptability an issue for harder to help (amber/red)

customers. Coaching-based approach needed Effective challenge to

customers’ perceptions – prompts questioning of themselves

What it taught us


Customers were asked the following: a lot some a little not at

allDid you enjoy the intervention? 15 11 4 1Was the intervention relevant/useful to you? 12 12 6 1Have your opinions about finding work 6 17 4 4changed?Has your confidence grown as a result of 11 9 8 3attending?

Consultants were asked to consider if that after the EI based intervention, did your customer have:

absolutely some not at allan improved state of confidence? 12 (34.3%) 21 (60.0%) 2 (5.7%)an improved state of motivation? 15 (41.7%) 20 (55.5%) 1 (2.8%)an improved state of direction ? 9 (25.0%) 25 (69.4%) 2 (5.6%)an improved state of attitude? 13 (36.1%) 20 (55.5%) 2 (5.6%)

Using an EI Approach Feedback


Benefits of tools :

Engage, motivate and focus the client;

Useful and valued by the adviser;

Challenge and inform thinking

Support strategic and operational goals

Work at the front end and the management end

Help to shape strategies and challenge thinking

Using an EI Approach

Thank you for listening do you

have any questions?


Date post:	12-Feb-2016
Category:	Documents
Upload:	chaz
View:	36 times
Download:	0 times

10th July 2013

Documents