1.1 Service Name: APPLICATION AND RENEWAL OF BUSINESS ... · Mayor's Permit 50.00 50.00 Business...

Citizens Charter Services Design TemplateAlaminos City, Pangasinan

Service Code: 1.1Service Name: APPLICATION AND RENEWAL OF BUSINESS PERMIT FOR GEAR AND FISHING BOAT OPERATION:Service Description:

Frontline Service : Yes

Responsible Office: Office of the City Agriculture

Requirements:

1 Residence Certificate (Current Year)

2 Barangay Clearance (Current Year)34 Deed of Sale (for Newly Purchased Fishing Boat)5 Original Copy of Motorboat / Vessel Registration Certificate (for Renewal)

Fees: Particulars New RenewalGear LicenseGear License ( Renewable every three (3) Years)Drift Gill Net (Liting, Pamo) 100.00 100.00Multiple Longline, Troll 50.00 50.00Gill Net 10.00/ Unit 10.00/ unitMan Push Net (Sayudsud, Sagap) 20.00 20.00Spear Gun, Squid Jigger, Hook and Line, Cast Net, Other Gears

10.00 10.00

FISHING BOAT / VESSEL PERMIT FEE0.01-100 GRT 100.00 100.00

1.01-2.00 GRT 150.00 150.002.01-3.00 GRT 200.00 200.00

Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Business Plate 200.00Sticker 65.00

Certificate of Ownership duly signed by the Barangay Captain and BFARMC (for Newly Constructed Fishing Boat)

Registration and Licensing of Fishing Gear and Fishing Boat, three (3) Gross Tonnage and Below, used in fishing within the city waters of Alaminos City

CLEARANCES New Renewal

Mayor's Clearance 30.00 30.00

Police Clearance 20.00 20.00

Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00

Account Clearance 20.00

Documentary Stamp 45.00 60.00

ICT Fee 20.00 20.00

Responsible Persons Time to Client Employee complete

Steps Description (minutes)

1(FOR NEW APPLICANT) - Fill up Fisherfolk Registration at City Agriculture Office-Fishery Sector Client 3 mins.

(FOR RENEWAL) - Proceed to Step 2

2

Fill up Vessel / Gear Registration Application / Renewal form at City Agriculture Office-Fishery Sector

Client 3 mins.3 Evaluation of Pre-required Documents Fishery Sector Staff 2 mins

If Approved - proceed to Step 4 If Disapproved - applicant will be notified of lacking documents or reason of pending status

4 Computation of Payments Fishery Sector Staff 2 mins

5

Proceed to Transportation Regulatory Unit (TRU) for Mayor's Permit Form TRU Staff

2 mins6 Proceed to City Treasurer's Office (CTO) for payment CTO Cashier 2 mins7 Secure the following Clearance: CTO Cashier 2 mins

Police Clearance TRU Office 2 mins Court Clearance MMCTC 3 mins Land Tax Clearance Treasurer's Office 2 mins Account Clearance Treasurer's Office 2 mins Mayor's Clearance TRU Office 2 mins

8

Proceed to City Agriculture Office-Fishery Sector for Motorize Fishing Boat and Gear Registration Certificate (MFBGRC) encoding and printing Fishery Sector Staff 4 mins

9

Proceed to Transportation and Regulatory Unit for recommendatory signature of MFBGRC and Mayor's Permit TRU Staff 3 mins

10Proceed to City Administrator's Office for Mayor's Permit and MFBGRC approval City Administrator 2 mins

11Proceed to City Agriculture Office-Fishery Sector for masterlisting and MFBGRC release Fishery Sector Staff 2 mins

12Proceed to Transportation Regulatory Unit for Mayor's Office Permit and Plate / Sticker Release TRU Staff 2 mins


Service Code: 1.2Service Name: APPLICATION AND RENEWAL OF FISHTRAP AND FISHPEN (BANGUS & LAPU-LAPU) BUSINESS PERMIT OPERATON:Service Description:

Frontline Service : YesResponsible Office: Office of the City AgricultureRequirements:

1 Residence Certificate (Current Year)2 Barangay Clearance (Current Year)3 Barangay Certification duly signed by the Barangay Captain and BFARMC concern4 Sketch Map / Location of Fishery Structure being applied

Fees: Particulars New RenewalFISHTRAP

Application Fee 50.00 Bond Deposit 300.00 Clearing Bond 1,000.00 Mayor' Permit 50.00 50.00Business Inspection Fee 200 200Rental 500.00 500.00Business Plate 200.00 Sticker (renewal) 65.00Business Tax (per unit) 150.00 150.00

FISHPEN (Bangus - 1000 sq.m.)Application Fee 50.00 Bond Deposit 1,500.00 Clearing Bond (per unit) 1,500.00 Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Rental 1,500.00 1500.00Business Plate 200.00 Sticker (Renewal) 65.00

Registration and Licensing of Fishtrap and Fishpen ( Bangus & Lapu-Lapu) Business Permit Operation.

Business Tax (per Unit) Based on

Investment Capital Based on Annual Prod'n

FISHPEN (Lapu-lapu & Other Fishes)Application Fee 50.00 Bond Deposit 1,000.00 Clearing Bond 1,000.00 Mayor's Permit 50.00 50.00 Business Inspection Fee 200.00 200.00 RentalBusiness Plate 200.00 Sticker (Renewal) 65.00

Business Tax (per Unit)1Based on Invesment

CapitalBased on Annual

Prodn.CLEARANCES New Renewal

Mayor's Clearance 30.00 30.00Police Clearance 20.00 20.00Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00Account Clearance 20.00

Documentary Stamp 45.00 60.00 ICT Fee 20.00 20.00



1(FOR NEW APPLICANT) - Fill up Fisherfolk Registration at City Agriculture Office-Fishery Sector Client 3 mins.(FOR RENEWAL) - Proceed to Step 2

2Present pre-required documents to the CAO-Fishery Sector Staff: Client 3 mins. Residence Certificate (Current Year) Barangay Clearance (Current Year) Barangay Certification duly signed by the barangay

1.50 per square meter

Captain and BFARMC concern Sketch Map / Location of Fishery Structure being applied

3 Evaluation of Pre-required Documents Fishery Sector Staff 3 mins. If Approved - inspection of the applied location will be scheduled

If Disapproved - applicant will be notified of lacking documents or reason of pending status

4

After the conduct of inspection, the applicant will secure the following documents:

Fishery Sector Staff 2 mins Certificate to Operate Fishery Structure Fishery Sector Staff 2 mins Application to Lease Fishery Lot Fishery Sector Staff 2 mins Contract of Lease Fishery Sector Staff 3 mins. Payment Order Form (POF) Fishery Sector Staff 3 mins.

5

Secure Mayor's Permit at Business Permit and Licensing Office (BPLO)

BPLO Staff 3 mins.6 Proceed to City Treasurer's Office (CTO) for payment CTO Cashier 2 mins7 Secure the following Clearance: CTO Cashier 2 mins

Police Clearance TRU Office 2 mins Court Clearance MMCTC 3 mins Land Tax Clearance Treasurer's Office 2 mins Account Clearance Treasurer's Office 2 mins Mayor's Clearance TRU Office 2 mins

8Final Evaluation of Documents and Approval of Contract of Lease

City Agriculture Office3 mins

City Administrator 2 mins9 Notarial of Contract of Lease Client 3 mins

10Proceed to City Agriculture Office-Fishery Sector for masterlisting and releasing Fishery Sector Staff 2 mins

11

Proceed to Business Permit and Licensing Office (BPLO) for Mayor's Permit and Plate / Sticker Release

BPLO Staff 2 mins


Service Code: 1.3Service Name: Farm Inputs and Technology Assistance on Rice ProductionService Description: Distribution of subsidized 14-14-14 fertilizer to the farmers’ of Alaminos City.Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: 1. Registered farmer must have accomplished the farmers’ registration.

3. Must have no cash accountabilities with other Agricultural Programs.Time to

Client Employee completeSteps Description (minutes)

1

Registered farmers will go to the City Agriculture Office and validate his/her name to the AEW assigned in their respected barangay. √

AEW in the area3 mins

2

AEW will check if the farmers’ has no outstanding balance with the previous Agricultural Programs for the issuance of clearance slip. √

AEW in the area3 mins

3

A farmer will give the clearance slip to the person assigned for the issuance of claim stub.

√

Maribel P. Taboy / Agricultural

Extension Worker (AEW) 2 mins

4

The farmer will pay their equity to the Treasury Office, present the issued receipt at the Agriculture Office, and sign the receiving form to acknowledge his/her receipt of the claim stub. Strictly observe: Names appearing on the masterlist must be the only authorized person to get the claim stub. NO substitute.

√

Maribel P. Taboy / Agricultural

Extension Worker (AEW)

3 mins

Responsible Persons

2. Must have attended the technical briefing and meeting to be conducted by Agriculture staff at their respective barangay coverage.

5

To claim the fertilizer, farmer must present the claim stub to the person assigned in the releasing area. The farmer will sign the receiving form to acknowledge his/her receipt of the fertilizer.

√

Agricultural Extension Worker (AEW) In-Charge

3 mins


Service Code: 1.4Service Name: Provision of Vegetable Seeds/SeedlingsService Description: Provision of Vegetable Seeds/SeedlingsFrontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipient must be a resident of the City.

Time to Client Employee complete


1

Farmer will go to the City Agriculture Office and signify their intension to request planting materials. √

AEW assigned3 mins

2

Recipients will sign on the acknowledgment form before releasing the seeds.

√AEW assigned

3 mins

Responsible Persons

Must have attended the meeting/technical briefing conducted by the AEW assigned at their respective barangay coverage.


Service Code: 1.5Service Name: Provision of mushroom spawn to farmer/mushroom growers.Service Description: Provision of mushroom spawn to farmer/mushroom growers.Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Recipients must have undergone trainings/seminars and instruction.Recipients must pay =Php 30.00 upon receipt of mushroom spawn production.



1

All interested clients shall order mushroom spawns from the City Agriculture Office fourteen (14) days before purchase.

√

AEW assigned

5 mins

2

Php 30.00/bottle shall be paid to the City Treasurer's Office upon receipt of the ordered spawn. √

AEW assigned5 mins

Responsible Persons


Service Code: 2.1

Service Name: ANTI-RABIES VACCINATIONService Description:

Frontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: 1. Dogs must be healthy and free from any diseases

2. Puppy must be at least 3 mos.old3. Dog owners shall register their pets.



1Dog owners shall bring their dogs in designated vaccination centers √

Dr. Carlo dela Cruz10-30 mins

Logging of Client/Owner's complete address and availability

2 Pet registration Dr. Carlo dela Cruz 5 mins

3 Vaccine preparation and inoculation Dr. Carlo dela Cruz 1 min

4 Post- vaccination examination Dr. Carlo dela Cruz 2-3 mins

A City-wide mass immunization of dogs and cats three (3) months and above againts the dreaded zoonotic rabies disease in accordance to R.A. 9482 or National Rabies Act of 2007 and Veterinary Code of Alaminos City.


Service Code: 2.2

Service Name: VETERINARY/EXTENSION SERVICES (FIELD, HOME)Service Description:

Frontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: Personal phone-in request



1Client/Animal owner inquire requirements

√Dr. Giovanni C.

Asuncion 2 mins

2


Dr. Giovanni C. Asuncion

3Preparation and travel to client's place for service

Dr. Giovanni C. Asuncion 1 min

4Assist animal condition

Dr. Giovanni C. Asuncion

5-30 mins depends on

address

5Treatment/Medication proper

Dr. Giovanni C. Asuncion 5 mins

6

Post treatment advice and prescriptionDr. Giovanni C.

Asuncion

5-30 mins depends on

ailment

Responsible Persons

To attend Veterinary related activities such as: Treatment of Animal Diseases, Prevention and Control of Animal Diseases and Surgeries.


Service Code: 2.3Service Name: Deworming of Small and Large Ruminants (i.e. goat, sheep, cattle, and carabao)Service Description: All ruminants must be drench/orally given dewormer for economical considerationsFrontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: 1. Walk-in/phone in request

2. Kids,lamb, calf and caracalf must be at least 3 mos.old3. Scheduling


Steps Description (minutes)Dr. Carlo Cruz

Dr. Giovanni AsuncionDr. Arnold dela Cruz

Dr. Carlo Cruz

Dr. Giovanni AsuncionDr. Arnold dela Cruz

Dr. Carlo CruzDr. Giovanni AsuncionDr. Arnold dela Cruz



4

5-30 mins depends on address distance

5 Post deworming advice,recording 5 mins

3

2

Responsible Persons

1 Client/Animal owner inquire requirements √ 2 mins


1 min

2 mins depend on no.of heads

Preparation and travel to client's place for service

Assessment of animal condition

Citizens Charter Service Design TemplateCity of Alaminos, PangasinanService Code : 5.11Sevice Name : Business Permit for New BusinessService Description : Provide Mayor's and Business Permit Service : (Yes/No)p Office : Business Permit and Licensing Office Fees:Requirements& Fees: Photocopy of Registration Certificate : DTI/CDA/DOLE/SEC Mayor's Permit: Php50.00

Business plate: Php200.00

Photocopy of valid ID of the owner with picture.Barangay Clearance where business is located Fire Safety Clearance: 10% of total fees & charges

Account clearance: Php20.00Zoning clearance for business: Php20.00

PIS Real Property Tax clearance: Php20.00Community Tax Certificate Building clearance: Php20.00Zoning Clearance Sanitary Permit: Php10.00Building Clearance for Business Documentary stamp: Php15.00BFP Clearance for Business ICT Fee: Php20.00Sanitary PermitReal Property Tax Clearance

If Lessee (Contract of Lease and Mayor's Permit of Lessor)

Special Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the

National Government Licenses for those establishments regulated by National Government. Business inspection fee will depend on type/nature of

business


(minutes)Interview and Encoding of Data

1.1 Fill up business application form at Business Permit and Licensing Office [BPLO].

Luz Razote /Wifredo Villena/

5

1.2 You and the BPLO staff will sign accomplished form and personnel verifies your record in the Personal Information System [PIS]. If not yet enrolled, proceed to the City Planning and Development Office to enroll in PIS. Fill up the PIS form

1.3 Proceed to City Engineering Office and request approval from Zoning Officer.

1.4 If approved, proceed to City Treasurer's Office [window 4 If you have no cedula or CTC, pay the CTC fees and personnel

updates your record.1.5 Return To BPLO. Personnel encodes business data in the Business Licensing and Permit System [BPLS].

Shirley Quimado/ Wifredo Villena 5

Payment and Securing of Clearances2.1 Proceed to City Treasury [window 6 or 7] for payment of 2.2 Proceed to Land Tax Office to secure Real Property Tax [RPT] Clearance.2.3 Proceed to City Engineering Office to secure Zoning and Building Clearances.2.4 Proceed to BPLO to secure Sanitary Permit.2.5 Proceed to Bureau of Fire Protection Office to secure Fire Safety Inspection Certificate

Payment of Fees3.1 Proceed to BPLO. If you have complied with all clearances, personnel prints Payment Order Form [POF].

Shirley Quimado/Luz

1

3.2 Proceed to City Treasury [window 6 or 7] to pay fees based on POF.

Approval and Issuance of Mayor's Permit

Responsible PersonsSteps Description

1

2

3

4.1Proceed to BPLO to secure Mayor's Permit. Shirley Quimado/Luz

Razote2

4.2 Proceed to City Administrator's Officefor approval of Mayor's Permit.4.3 Proceed to BPLO for issuance of your mayor's permit and business plate number.

Shirley Quimado/Luz

Razote2

4

Citizens Charter Service Design TemplateCity of Alaminos, Pangasinan

Service Code : 5.12

Sevice Name : Business Permit for RenewalService Description : Provide Mayor's and Business Permit

Frontline Service : (Yes/No)

Responsible Office : Business Permit and Licensing Office

Requirements & Fees: Barangay Clearance where business is located

a.If renewal is within January to March - FS ending the last 2 years preceding the renewal period.

b.If renewal is April 16 onward, FS ending the last 2 years and the year immediately preceding the renewal period.

Contract of Lease, If lesseeZoning Clearance for business: Php 20.00Account Clearance : Php 20.00Building Clearance for Business: Php 20.00BFP Clearance for Business: 10% of total charges & feesSanitary Permit: Php10.00Real Property Tax Clearance: Php 20.00Community Tax Certificate Documentary stamp: Php 15.00Sanitary Inspection: Php 50.00 ICT Fee: Php 20.00Business tax will be based on gross salesRenewal sticker: Php 65.00

Special Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the owner of the Audited financial statements for those registered with BIR with Gross receipts of P 600,000.00 based on the latest FS.


(minutes)Pre Requirements

1.1 Proceed to Business Permit and Licensing Office [BPLO]. Personnel verifies requirements i.e. Barangay Clearance, Special Power of Attorney/Authorization Letterof representative,if any, and details of business and if owner or representative has been enrolled in the Personnel Information System [PIS].

Luz Razote 1

If not yet enrolled, proceed to the City Planning and Development Office to enroll in PIS. Fill up the PIS form and personnel encodes your data.

Payment and Securing of Clearances2.1. Proceed to concerned departments to secure clearances.

City Engineering for Zoning clearance

BPLO for List of requirementsShirley

Quimado/Luz 1

City Treasury [window 6,7 or 8] for Account Clearance Land Tax Office for RPT clearance City Engineering for Building clearance BPLO for Sanitary permit

Assessment and Payment of Business tax and other fees3.1 Once you have complied with all clearances, proceed to City Treasury for assessment of gross sales.3.2 Confirm your assessed gross sales thru the biometrics system.

Steps Description Responsible Persons

1

2

3.3 City Treasurer approves online assessed gross sales, if required.3.4 Proceed to City Treasury, window 3 and request Payment Order Form [POF].3.5 Proceed to window 4 or 5 for payment of CTC or cedula.

3.6 Proceed to window 6 or7 for payment of business tax and other fees based on POF.3.7 Proceed to Bureau of Fire Protection to secure Fire Safety Inspection Office.

Issuance of Mayor's Permit4.1Proceed to BPLO to secure Mayor's Permit and Sticker. Shirley

Quimado/Luz Razote

2

4.2 Proceed to City Administrator's Office for approval of Mayor's Permit.

4

3

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 8.2Service Name: Securing a Certificate of occupanyService Description:

Frontline Service : YesResponsible Office: City Engineering OfficeRequirements:

1 Duly Accomplished Form : (5 Copies each)

a.) Application of Certificate of Occupancy b.) Certificate of Completion together with the Logbook

c.) Certificate of Completion (Sanitary Installation)

d.) Certificate of Completion (Electrical Works)

23 Submission of Fire Safety Inspection Certificate. - 5

4Assessment of Certificate of Occupancy Fees. - 5 Copies

5 Receipt of Certificate of Occupancy. - 5 Copies6 Approval of the Building Official. - 5 Copies

Fees: Depends on the actual cost of the building , number of fixtures installed on the structures


Steps Description (minutes)1 Secure Certificates of Completion Forms √ Sergio/ Diomedes 12 Secure 2nd Endorsement to Other Offices/Agencies. √ Sergio/ Diomedes 1

3Submit Requirements

√ Diomedes 1

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of Architectural /Structural Plans, by Registered Mechan+B58ical Engineer in case of Mechanical Plans and by Registered Electrical Engineer in case of electrical plans

The general public is required to secure a certificate of occupancy prior to actual use or occupancy of structures.

4Review / Evaluation

Joey/ Sergio/ Roland/Roel/Albert 15

5Building Inspection

√

Joey/ Sergio/ Roland/Roel/Albert 60

6 Perform Corrections/Submit Additional Documents √ Sergio/ Diomedes 1 day7 Payment of Fees √ City Treasurer's Office 58 Processing of Permits Sergio/ Joey/ Diomede 1 day9 Approval of Permit Engr. Mario R. Mabalo 5

10 Release of Certificate of Occupancy Diomedes 5


Service Code: 8.3Service Name: Securing a Building Permit & Other Building Related PermitsService Description:

Frontline Service : YesResponsible Office: City Engineering Office

Requirements:

1

2

3

4 Estimated Cost of the Proposed Work. ( Bill of Materials) - 5 Copies

5

6 Structural Design Analysis - 5 sets

7 Application for Locational Clearance/ Certificate of Zoning Compliance.- 5 Copies

8 Certificate of Locational Clearance. - 5 Copies9 Receipt of Zoning Fee. - 5 Copies

10 Decision of Zoning. - 5 Copies11 City Fire Marshall Indorsement. - 5 Copies

For the compliance of the Fire Code of the Phil.

Transfer of Certificate of Title (TCT) or Real Property Tax Declaration or Deed of Absolute Sale and Tax Receipt for the current year if the lot is owned by the applicant/owner of the building. - 5 Copies

Contract of Lease or Written Consent of the Owner/Administrator or Contract to Purchase or Certificate of Award in case of government lots, if the applicant is not the owner of the lot. - 5 Copies

The general public is required to secure necessary permit ( building , mechanical, sanitary/ plumbing, electrical/ electrical for indigenous, sign, fencing, demolition, excavation and ground prior to construction of

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of Architectural /Structural Plans, by Registered Mechanical Engineer in case of Mechanical Plans, by Registered Electrical Engineer in case of Electrical Plans, and by a Licensed Sanitary Engineer or Plumber in case of Plumbing or Sanitary installation plans

For three(3) storeys and above, Boring tests for soil bearing capacity shall be required in accordance with the applicable latest provisions of the National Structural Code of the Phil.(NSCP)

Duly accomplished DPWH Form No. 77-001B, No. 77-01S, No. 77-001E (Building, Sanitary/ Plumbing, Electrical, Mechanical, etc.) - 5 Copies

12 Submission of Construction Logbook. (1) 13 Assessment of Building Permit Fees. - 5 Copies14 Receipt of Building Permit. - 5 Copies15 Receipt of Sign Board. - 1 Copy

Fees: Depends on the area of the buildingResponsible Persons Time to

Client Employee completeSteps Description (minutes)

1 Secure necessary forms √ Sergio/ Diomedes 12 Secure 1st Endorsement to Other Offices / Agencies √ Sergio/ Diomedes 13 Submit complete Requirements (with clearances) √ Sergio/ Diomedes 1

4 Evaluation and Assessment Joey/ Sergio/ Roland/Roel/Albert 30

5Inquiry on the Status of Application ( no deficiencies proceed step # 8 √

Joey/ Sergio/ Roland/Roel/Albert

6 Returned Plans & Documents Sergio/ Diomedes 17 Submit lacking Documents/Corrected Plans & Review of √ Sergio/ Diomedes8 Pay Building Permit Fee & Sign Board √ City Treasurer's Offic 59 Processing of Permits Joey/ Sergio/ Roland 1 day

10 Approval of Permit Engr. Mario R. Maba 511 Release of Permit Sergio/ Diomedes 5


Service Code: 10.2

Service Name:

Service Description:

Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: Birth Certificate

2. Yellow Card from City Health OfficeFees: none


(minutes)

1 Fill-in intake or registation form with attached Requirements √

Day care Workers 5

2

Attend the Day Care Sessions inside the Day Care Center

√

Day care Workers

3 hours daily from Monday - Friday for 10 months (June-

March)

3Attend the Recognition Ceremony √

Day care Workers 4 hours

Day Care Service


It is the provision of supplemental parental care to children aged 3-4 years old inside the day care center


Service Code: 10.3

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Doctor's referral (optional)

2. Medical Records (optional)3. 1x1 picture of CWD4. Blood type of CWD

Fees: noneTime to

Client Employee complete(minutes)

1Fill-in registration or intake form and submission of requirements with initial assessment recommendation √

Trisha Tandoc 5

2

Undergo final assessment set schedule of Physical Theraphy Sessions, Occupational Theraphy Sessions, Special Education Sessions and other support services as needed

√

Trisha Tandoc Analyn Sanggalang

Eloisa Sy Karen Mae Basobas

5

3

Undergo sessions

√

Analyn Sanggalang Eloisa Sy

Karen Mae Basobas

3 hours per day for 2-3 times a week for initial 6months to 1year (1 hour each

session)

Stimulation and Therapeutic Activity Center (STAC)


It is the provision of free rehabilitative and other support services to Children With Disabilities (CWD) aged 0 - 14 years old inside the STA Center

4

Evaluation of case

√



Imelda M. Ruiz

20

5

If recommended for continuation, client will go through similar process

√



Imelda M. Ruiz

6

If recommended for termination, Clients Case is Closed

√



Imelda M. Ruiz

5


Service Code: 10.4

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Written referral / Court Order / Police Order

2. Birth Certificate (minor)3. Marriage Certificate (if married)

Secondary Reqts. 1. Health records2. Psychiatric Records3. School Records4. Whole Body Picture

Fees: noneTime to


1 Intake interview with initial assessment√ Leilani Bolivar 30

2If Further data gathering and assessment is neededd, there will be homevisit or collateral to be undertaken

family. Community Leilani Bolivar

1 day (depending on availability of data

source

3Case consultation and recommendation for preparation of SCSR and Treatment Plan

family, referring person

Imelda M. Ruiz Leilani Bolivar

30 mins to 1 hr

Crisis Intervention Center (CIC)


Serve as receiving and action center for walk-in, reffered and rescued woman and children who are victims of abuse .

4

Implementation of Treatment Plan family, referring person Imelda M. Ruiz

Leilani Bolivar

1 day - 6 months depending on coping

mechanism of client and availability of resources

of other agencies

5Evaluation for continous case management or for termination

family, referring person

Imelda M. Ruiz Leilani Bolivar

1 hr


Service Code: 10.5

Service Name:

Provides free compute

Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Referral or Endorsement from Barangay Captain

2. Birth Certificate3. Health Certificate4. Certificate of Good Moral Character


(minutes)

1 Fill-in Intake Form√ Mark Dela Cruz 5

2Underdo Orientation Meeting and Assessment Test

√

Imelda M. Ruiz Mark Dela Cruz

1 to 2 hrs

3Screening of applicants based on set criteria and result of Assessment Test √

Imelda M. Ruiz Mark Dela Cruz

20

4Meeting with parents parents/care

giverImelda M. Ruiz Mark Dela Cruz

1 hr

Information Communication Technology Center (ICTC)

Provides free computer literacy training to out of school youth


Undergo computer literacy training with life skills and On-The-Job-Training

√

Mark Dela Cruz Resource persons

for life skills

4 hours/day;Monday to Friday for 6 months (OJT-

1 month)

5Recognition Certificate

√Imelda M. Ruiz Mark Dela Cruz

10


Service Code: 11.1

Service Name: Registration of LIVE BIRTH, DEATH, FETAL DEATH, MARRIAGE and ISLAM CONVERSION


Frontline Service : YesResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished forms/documents for registrationFees: NONE


(minutes)

1The receiving staff accepts and review the submitted document/s to ensure that all items are properly filled up. √

Helen B. Mesa/Maricris T.

Catabay5

2If found to be complete, the staff will designate the registry number and indicates the date of registration.


Catabay3

3The Civil Registrar or his authorized staff signs the document.

Reynaldo T. Castro/Lovely D. Milles

3

4The receiving staff issues the registered Owner's copy of the document.


Catabay3

5The client/s review the registered document before leaving the office. √


The general public is obliged to register their vital events for file, recording and statistical purposes

6The staff registers the document in the proper registry book

Maricar R. Nening2


Service Code: 11.2

Service Name: Issuance of Certificates of Live Birth,Death,Marriage and Islam Conversion


Frontline Service : YesResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished request slips for birth,death and marriage certificatesFees: P35.00 for local purposes

P75.00 for abroad purposes


(minutes)

1The client/s fill out the request form/slip and submit to the front desk personnel.

√

Elgie Narra/Francisco Livara/Monique

Flores/Jelord Mananghaya

5

2The staff verifies the request at the computer/registry book if the document is available or not.

Evita Christie B. Macasieb/Elgie Narra/Francisco Livara/Monique


3 to 20

The office issues certified true copy or transcriptions of document/s for different personal uses such as: school purpose/s, passporting, employment, claims/loans


3

If the document is AVAILABLE, the client is requested to pay at the City Treasurer's Office and present the Official Receipt to the LCR staff for the issuance of the document requested. The staff also requests the client/s to sign the logbook.

√

Elgie Narra/Francisco Livara/Monique


5

4

If the document is NOT AVAILABLE, the client/s is advised to request the same at the NSO for further verification. If the document is AVAILABLE at the NSO, the client is requested to present the NSO copy at the LCRO for verification. If the document is NOT AVAILABLE at NSO, the interested party/ies is advised to apply for delayed registration and give the checklist necessary for filing delayed registration.

√ Maria Theresa P. Sison 5

5The CCR or his authorized staff signs the document to be issued.

Reynaldo R. Castro/Lovely D. Milles

2

6The staff issues the requested document to the client/s.

Helen B. Mesa/Elgie Narra/Francisco

Livara/Monique Flores1


Service Code: 11.3

Service Name: Application for Marriage License


Frontline Service : Yes

Responsible Office: Office of the City Civil RegistrarRequirements:

1 Duly accomplished Application form for Marriage LicenseBirth/Baptismal CertificateCommunity Tax Certificate (cedula)Consent of Parents (for 18-20 years old)Advice upon intended marriage signed by the parents (for 21-24 years old)Attend pre-marriage counseling seminarsCENOMAR (Certificate of No Marriage Record) issued by PSAThree (3) copies of latest picture together (2R-Landscape)

If widow/widower, submit the Death Certificate of husband/wife

Fees: Application for Marriage License: P150.00Marriage Counseling Seminar: P20.00

Couples who are of legal age (18 and above) must apply for a marriage license before they could enter into a marriage ceremony.

If foreigner, submit Certificate of No Legal Impediment to Contract Marriage and Divorce Papers if applicable

If annuled, submit Court Decree and Certified True Copy of Marriage Certificate with annotation of annulment


(minutes)

Query Stage

1Applicants are advised to fill-out the marriage application form for Marriage License. √

Lovely D.Milles/Evita Christie B. Macasieb

20

2The staff reviews the application form and interviews the applicants as to the veracity of facts presented.

√Lovely D.Milles/Evita Christie B. Macasieb

10

3The staff explains the checklist/ requirements that the applicants should comply with.


5

4

The receiving staff accepts and reviews the submitted requirements and if found complete, staff advises applicants to pay at the treasurer's office. If found not complete, refer to step No.3 from the query stage.


10

5

The staff registers the application in the proper registry book, writes the marriage license and prepares and posts the notice/s at the bulletin board for ten (10) calendar days and mail said notice/s to concern LCROs.

Lovely D. Milles 5

6

The CCR signs the Marriage License on the 11th day. As the client claims the license, the staff issues the signed Marriage License and gives necessary instruction to the couples.

√Reynaldo R.

Castro/Lovely D. Milles

5


Citizens Charter Services Design Template

Alaminos City, Pangasinan

Service Code: 15.1Service Name: Enrollment in the Personal Information System.Service Description:

Frontline Service : YesResponsible Office: MISRequirements:

1 Duly accomplished PIS Data Capture Form 2 Valid ID Card of the Client with photo to facilitate verification

Fees: NONETime to complete(minutes)

1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 43 Client Submits Filled-up PIS Data Capture Form √ 14 Staff in-charge encodes data in the PIS Database Jay Arr/Michael/Joy 105 if ok, enroll picture and thumbprint √ Jay Arr/Michael/Joy 2

Responsible Persons

Client EmployeeSteps Description

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by the City. It involves data capture of basic information of the City's client, including digital photo and biometric which will be stored in the City's database. This will be done only once upon personal appearance of the client.


Service Code: 15.2Service Name: Enrollment in the Personnel Information System-By Representation

Frontline Service : YesResponsible Office: MISRequirements: Duly accomplished PIS Data Capture Form by the Client

Valid ID Card of the Client to facilitate verification One colored 2"x2" picture of the ClientPIS Enrollment of the Client's Representative, if not yet enrolledLetter of Authorization of the Client to enroll in the PIS

Fees: NONETime to complete(minutes)

1 Request for PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Data Capture Form √ Jay Arr/Michael/Joy3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 5 minutes5 Verification of Recorded Data √ Client's Representative 5 minutes6 Photo Enrollment Jay Arr 2 minutes


Responsible Persons

Client Employee

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by the City. Itinvolves data capture of basic information of the City's clients, including digital photo and biometrics which will bestored in the City's database. This will be done only once and is available to clients that are indisposed.

Description Steps


Service Code: 15.4Service Name: Personal Enrollment in the Personnel Information System


Valid ID Card of the Client to facilitate verification Fees: NONE

Time to complete(minutes)

1 Request for PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 10 minutes


Responsible Persons

Client Employee

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by theCity. It involves data capture of basic information of the City's clients, including digital photo and biometricswhich will be stored in the City's database. This will be done only once upon personal appearance of the client.

Steps Description


Service Code: 15.3Service Name: Updating information in the Personnel Information System


PIS Enrollment of the Client's Representative, if not yet enrolledFees: NONE

Time to complete(minutes)

1 Request for PIS Record Update Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Record Update Form √ Jay Arr/Michael/Joy 1 minute3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 10 minutes5 Verification of Recorded Data √ Client's Representative6 Photo Enrollment Jay Arr/ 1 minute


Responsible Persons

Client Employee

This service is available to clients who wish to update their information captured in the Personnel InformationSystem personally or thru the clients representative.

Steps Description


Service Code : 19.11Service Name : TRANSFER OF OWNERSHIPService Responsible ASSESSOR'S OFFICE

1 • Service Slip2 • Deed of Conveyance (sale, inheritance, donation, etc.)3 • Certificate of Real Property Tax Payment4 • Transfer Tax Receipt

6 • Photocopy of Title (if titled)7 • Clearance from the Department of Agrarian Reform (if agricultural)8 • Processing Fee9 • Copy of approved subdivision plan (segregation, consolidation)

StepsDescription

Staff In ChargeMaximum Time to Accomplish

1. Request forthe Service

* Client informs Officer-of-the-Day (OD) regarding therequest. OD, in turn, provides a Service Slip forendorsement to the Tax Assessment Division (TAD)Chief.

*MILAGROS L. GO City Assessoror *Officer-of-the-Day

2 minutes

2. Submit Service S

* Client submits the Service Slip together with the

required documents to the Asst. City Assessor, and the

clients waits for the request to be evaluated.

*MARINA P. TERRADO 2 minutes

Requirements Pre-Processing (Y/N)?

5 • Clearance from the Bureau of Internal Revenue, especially regardingpayment Capital Gains Tax

3. Evaluation andreview

The LAOO shall evaluates and review the submitteddocuments if complete and in order. Endorses to theTax mapping division.

*MERILYN B. MINA 3 minutes

Tax MappingDivisionTax mapping

Operations:

a. Preparation of Tax map NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDOAGLIBOT, JR.

5-10 minutes

b. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDOAGLIBOT, JR. 2 minutes

c. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDOAGLIBOT, JR. 5 minutes


Service Code: 20.5

Service Name:


Responsible Office: Human Resource Management OfficeRequirements: Application Letter

Curriculum Vitae/Resume with 2" x 2" picturePhotocopy of certificate of Elegibility/ties,

and other pertinent documents, if anyTime to


1 Check for job vacancy posted at the bulletin boards / no fix time

2 Submit application letter to the Records Section / Records Section 1

3Submit application letter to the Human Resource Management Office

/ Cloyd/Jane/Wilma1

4 Preliminary interview / Wilma no fix time5 Giving of advises/notices / Wilma no fix time6 Personnel Selection Board (PSB) screening PSB no fix time7 Hiring PSB no fix time8 Approval of the appointing authority City Mayor no fix time

Steps Description

Applying for a job in the City Government

Responsible Persons

Applications for work at the City Government is open to anyone provided that they meet the qualificationsrequired for the job opening.

Job openings are posted at the City Hall Bulletin Boards, in the City's Website and are announced at the LocalRadio Station (DZWM 890 khz)


Service Code: 21.1

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Police Clearance

Court clearanceTime to


1 Receive police/court clearance Helen/Amy 1 to 2

2 Rrepare Mayor's Clearance Helen/Amy 5 to 8

3Advice client pay at the CTO,bring document to Admin office for signature, and

Helen/Amy1 to 2

4 Client returns to Records Office 5 Number the document Helen/Amy 1 to 26 Release document Helen/Amy 2 to 47 Maintain 1 file Amy 1

Responsible Persons

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)

Steps Description


Service Code: 21.2

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Order/advice from Admin Office


(minutes)

1 if approved, prepare special permit. Helen/Amy 5 to 8

2Advise client to go to Admin Office for signature of the document

Helen/Amy 1

3 Client returns to Records Office4 Number the document 1 to 25 Release the document Helen/Amy 2 to 3

6Give one copy to the client, one for the PNP, and 1 for file Helen/Amy 1 to 2

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)



Service Code: 21.3

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Letter Request


(minutes)

1 Receive letter request in three copies Amy 1

2 Attach schedule slip Amy 13 Approves availability of venue Amy 2 to 3

4Advice client to go to GSO for approval of request for monobloc chairs, tables, sound system , etc., then

Amy1

5 Client returns to Admin Office for final approval6 Client returns to Records Office 7 Reservation scheduled Amy 2 to 38 Release copies to concerned office/ Amy 2 to 3

RESERVATION OF CITY PLAZAS/AUDITORIUM

RESERVATION OF CITY PLAZAS/AUDITORIUM



Service Code: 21.4

Service Name:



Route


(minutes)

1Receive letter request and parade route in 3 copies

Ellanie/Brenda

1 to 2

2 Log and number in the incoming logbookEllanie/Bren

da 2 to 3

3Routed to Admin Office for action, then returned back to Records Office

Ellanie/Brenda

1 to 2

4Number and log the document in the outgoing logbook Ellanie/Amy

2 to 3

5 If approved, prepare special permit in 3 copies Helen/Amy5 to 8

6Advise client to pay at the CTO, then client will go to Admin Office for signature of the document, then

Helen/Amy1

7 Client returns to Records Office

SPECIAL PERMIT ( MOTORCADE/PARADE)

SPECIAL PERMIT ( MOTORCADE/PARADE)


8 Number the document Amy 1 to 29 Release the document Amy 2 to 3

10Give one copy to the client, one for the PNP and 1 for file Amy 1 to 2


Service Code: 21.5

Service Name:



Route


(minutes)

1 Receive the letter Ellanie/Brenda 1 to 2

2 Log and number in the incoming logbook Ellanie/Brenda 2 to 3

3Routed to Admin Office for action, then returned back to Records Office

Ellanie/Brenda 1 to 2

4Number and log the document in the outgoing logbook Ellanie/Amy

2 to 3

5 If approved, prepare special permit in 3 copies Helen/Amy5 to 8

6Advise client to pay at the CTO, then client returns to Records Office

Helen/Amy1

7 Number the document Amy 1 to 28 Release the document Amy 2 to 3

9Give one copy to the client, one for the PNP, and 1 for file Amy 1 to 2

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)


Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.1Service Description : Delivery Vehicles RegistrationResponsible Office : Transportation Regulation OfficeRequirements:

1 Official Receipt LTO2 Certificate of Registration3 Receipt Payment

Steps Description Responsible PersonTime to Complete

(minutes)Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed ton Treasurer's Office for payment c/o CTO C/o CTO

3Return to TRO for validation, log booking of payment Imelda B. Racanday 3

4Upon securing all the requirements, return to TRO for evaluation of the documents Imelda B. Racanday 3

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. Sarmiento

Maximino C. dela Cruz

Fill-up data form for Delivery Vehicles

If approved, record in the logbook and release sticker.

5

1

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.2Service Name :Service Description : Public Utility Vehicles RegistrationResponsible Office : Transportation Regulation OfficeRequirements: Pre-Processing (Y/N)

1 Official Receipt LTO Yes2 Certificate of Registration Yes3 Certificate of Public Convenience Yes4 Receipt Payment No

Steps Description Responsible Person Time to complete (minutes)

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTO

3Return to TRO for validation, log booking of payment Imelda B. Racanday 3

4Upon securing all the requirements, return to TRO for evaluation of the documents Imelda B. Racanday 3

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

Fill-up data form for Public Utility Vehicles

If approved, record in the logbook and release sticker

5

1

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.3Service Name :Service Description : Registration of Tri-bikes/PushcartsResponsible Office : Transportation Regulation OfficeRequirements: Fees:

1 Owner's CTC (Cedula)2 Barangay Clearance3 Police Clearance Php 20.004 City trial Court Clearance Php 30.005 Land Tax Clearance Php 20.006 Mayor's Clearance Php 30.007 Receipt Payment Php 20.048 Account Clearance9 BIR Clearance

10 Assocation President CertificationMayor's Permit Php 50.00

Steps Description Responsible PersonsTime to Complete

(minutes)Imelda B. RacandayMaximino C. dela Cruz

2 Proceed to Treasure's Office for payment c/o CTO C/o CTO3 Return to TRO for Validation, log booking of payment Imelda B. Racanday 3

4Secure the required clearances and other necessary docements for Mayor's Permit a. Police Clearance Blesilda G. Sarmineto 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Land Tax Clearance c/o Land Tax Section c/o Land Tax Section d. Account Clearance c/o CTO c/o CTO e. BIR Clearance c/o BIR c/o BIR

1 Fill-up form for Tri-bikes/Pushcarts 3

5Upon securing all the requirements, return to TRO for the evaluation of the documents Imelda B. Racanday 5

6If approved, TRO staff assign a sticker and record in the log book Imelda B. Racanday 3

Imelda B. RacandayMaximino C. dela Cruz

8 Proceed to Administrator's Office for signature/approva c/o Admin Office c/o Admin OfficeImelda B. RacandayMaximino C. dela Cruz9

Upon approval return to TRO for the release of Mayor's Permit and Sticker 5

7 TRO staff prepares the Mayor's Permit. 5

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.4Service Name :Service Description : Motorboat RegistrationResponsible Office : Transportation Regulation OfficeRequirements & Fees:

1 Owner's CTC (Cedula) Sticker (for renewal): Php 65.00

2 Barangay Clearance Business Inspection Fee: Php 200.00

3 Motorboat Registration Certificate

License fees for motorized fishing boats will be based on tonnage

a. MARINA for Passenger Boats

Gear license for motorized fishing boat will be based on type of fishing gear.

b. CAO for Fishing Boats

Business Plate for NEW motorized fishing boat: Php 200.00

4 Police Clearance : Php 20.00

Registration fee for non-motorized fishing boat: Php 50.00

5 City Trial Court Clearance Php 30.00 Registration fee for service boat: Php 750

6 Mayor's Clearance Php 30.00 Documentary stamp : Php 75.00

6 Land Tax Clearance Php 20.00 MAYOR'S PERMIT: Php 50.007 Receipt Payment

8 Account Clearance Php 20.00

9 BIR Clearance

10 Certification

a. Tourism for Passenger Boats

b. CAO for Fishing Boats

Steps Description Responsible Persons Time to complete (minutes)

Imelda B. Racanday

Ana Loraine B. Edu

Edward R. Blancia

Blesilda G. Sarmiento


2 Proceed to Treasure's Office for payment c/o CTO C/o CTO

3 Return to TRO for validation, log booking of payment Ana Loraine B. Edu 3

4Secure the required clearances and other necessary documents for Mayor's Permit

a. Police Clearance Blesilda G. Sarmiento 2

b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court

c. Account Clearance c/o CTO c/o CTO

d. Land Tax Clearance c/o CTO c/o CTO

e. BIR Clearance c/o BIR c/o BIR

f. Certification c/o CAO/Tourism c/o CAO/Tourism

g. Mayor's Clearance Ana Loraine B. Edu 3


Ana Loraine B. Edu

Edward R. Blancia


6 If approved, TRO staff assign a sticker and record in the log book Ana Loraine B. Edu 3

Ana Loraine B. Edu


8 Proceed to Anministrator's Office for signature/approval c/o Admin Office c/o Admin Office

Imelda B. Racanday

Ana Loraine B. Edu

Edward R. Blancia



TRO staff prepares the Mayor's Permit7 5

9Upon approval return to TRO for the release of Mayor's Permit and Sticker

5

1 Fill-up data form for Motorized/Non-motorized boats 3

5Upon securing all the requirments, return to TRO for the evaluation of the documents

5

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code :Service Name :Service Description : Tricycle Franchise/MTOPResponsible Office : Transportation Regulation OfficeRequirements & Fees:

1 Owner's CTC (cedula) Supervision Fee: Php 40.00

2 Barangay Clearance Parking Fee: Php 150.00

3 Official Receipt from LTO Registration/filing fee: Php 100.00

4 Certificate of Registration Sticker: Php 40.00

5 Professional Driver's License Franchise fee: Php 50.00

6 Insurance Policy Documentary Stamp : Php 45.00

7 Stencil of motor & chassis MAYOR'S PERMIT: Php 50.00

8 TODA Pres. Certification

9 BIR Clereance

10 Police Clearance Php 20.00

11 City Trial Court Clearance Php 20.00

12 Receipt Payment

13 Account Clearance Php 20.00

Steps Description Responsible Person Time to Complete Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTOImelda B. RacandayAna Loraine B. Edu

1Fill-up data form for Motorized Tricycle Operator's Permit/Franchise.

3

3Return to TRO for validation, log booking of payment 3

4Secure the required clearances and other necessary documents for MTOP/Franchise. a. Police Clearance Blesilda G. Sarmiento 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Account Clearance c/o CTO c/o CTO d. BIR Clearance c/o BIR c/o BIR e. TODA Certification c/o TODA President c/o TODA President

5

Upon securing all the requirements, return to TRO or the evaluation of the documents and for the inspection of the tricycle unit. Edward R. Blancia 5

Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoImelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

8Proceed to Administrator's Office for signature/approval c/o Admin Office c/o Admin Office

Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

9 5Upon approval return to TRO for the release of MTOP/Franchise (LTO copy, Owner's Copy and Sticker)

6If approved, TRO staff assign a sticker and record in the log book

3

7 TRO staff prepares the MTOP/Franchise. 15


Service Name:


Frontline Service : YesRequirements: Letter to the Office of the Mayor

Personal appearanceSMS to the city's Infotext SystemAccomplished feedback form

Fees: none


(minutes)

Through a letter: a. Send written complaint/feedback to the Office of the Mayor/City Administrator √

b. Receiving staff logs complaint/feedbackMayor's Office/City

Administrator's staff5

c. City Mayor endorses complaint to concerned department coordinate efforts to address said complaint/request

City Mayor/City Administrator

2Through personal appearance a. Client files complaint/request through receiving staff of concerned department √

b. Receiving staff logs complaint/feedback

assigned staff of concerned

department5

c. Concerned department coordinates efforts to address said complaint/request

Concerned department 2

Through Infotext

2

Conveying Complaint/Feedback

Conveying complaints, feedbacks and request for services


1

a. Client sends complaint/feedback/request via SMS to city's Infotext contact numbers: 0917-865-6471 for Globe/TM subscribers and 0920-908-3196 for Smart/TalknText subscribers

√ b. System sends auto message acknowledging receipt of complaint/feedback

w/in 24 hrs

c. Complaint/feedback is forwarded to concerned department w/c will then coordinate efforts to address said complaint/request

Concerned department

Through suggestion box a. Client accomplishes feedback form and drop in the suggestion box √ b. Assigned staff monitors suggestion box daily assigned staff

c. Accomplished feedback forms are logged and departments coordinate efforts to address complaint/requests

Concerned department

3

4

Date post:	30-Oct-2020
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