1314 Halls Contract and Regulations

8/13/2019 1314 Halls Contract and Regulations

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follow the Universitys Regulations Governing Student Complaints +(/ #(

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satisfaction and the Universitys internal complaints procedure has been

exhausted, Students may have recourse to make a complaint to the

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d. At the Residences Managers discretion, offer an alternative option to a

4#(- '4 ,'..:(#)6 $-*8#,e of up to 5 hours work;

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+(/ *:33#$" 0"-( 6': 2-+8-;

H;H S"-( 9):/-()$ 2-+8-J )"- 7(#8-*$#)6 0#22 ,+**6 ':) #)$ '0( $:*8-6 '4 )"-

*''. U#(,2:/#(? )"- $"+*-/ N#),"-(J #4 +112#,+32-O +(/ )"- 4'22'0#(? +,)#'($

0#22 3- )+N-([

Any items left will be treated as abandoned and may be dispose/ '4

+11*'1*#+)-26

Any important documents found may be passed to the Residences office

0"' 0#22 ,'()+,) 9):/-()$ +) )"-#* 2+$) N('0( +//*-$$

There is a 10 administration fee as well as any postage payable, before

0- 0#22 $-(/ +(6 #.1'*)+() /',:.-()$ )' 6':;

Important documents will only be kept for 6 weeks from the

I4PN XN XRHPN PJ -PLINOP6Y 4QPNR PG4P PGNU XH55 VN IN6PRJUNI2

?2 %R4O6QNR

I;< Q4 4'* +(6 *-+$'( + 9):/-() 0#$"-$ )' )*+($4-* 4*'. '(- *''. )' +(')"-*

'* 3-)0--( /#44-*-() A+22$ '4 B-$#/-(,-$ )"-6 $"':2/ ,'.12-)- + )*+($4-*

4'*.;

I;@ !*+($4-* 4'*.$ +*- +8+#2+32- '(2#(- 8#+

000;$':)"+.1)'(;+,;:NX+,,'..'/+)#'(;

I;C B->:-$)$ $"':2/ 3- $:3.#))-/ '(2#(- )' )"- B-$#/-(,-$ 9-*8#,-;

I;F B->:-$)$ 4'* )*+($4-* +*- +) )"- /#$,*-)#'( '4 )"- 7(#8-*$#)6; ;

I;G Y2-+$- (')- )"-*- #$ +( +/.#(#$)*+)#8- 4-- '4 gGc )' )*+($4-*

+,,'..'/+)#'( 4'* $-,'(/ '* $:3$->:-() )*+($4-*$;

A2 -LV =NPPHOT 4OI


20/23

#+

K;@ 9):/-()$ +*- +22'0-/ +( '8-*(#?") ?:-$) 0"' .:$) 3-


21/23

#!

!+,# S- -(,':*+?- 9):/-()$ )' 2-) :$ N('0 #4 )"-6 +*- :("+116 0#)" +(6

+$1-,) '4 )"- +,,'..'/+)#'(; 9):/-()$ $"':2/ :$- )"- 4'22'0#(? 42'0

,"+*) )' ?:#/- )"-. '( *+#$#(? + ,'(,-*( +3':) )"- $-*8#,- '* 4+,#2#)#-$

-R1-*#-(,-$ #( A+22$; Y2-+$- (')- )"+) +$ )"- &'()*+,)$ '4 5,,'..'/+)#'(

+*- 3-)0--( )"- 7(#8-*$#)6 +(/ 9):/-()J 0- +*- '(26 +32- )' /#$,:$$

,'(,-*($ /#*-,)26 0#)" 9):/-()$ +(/ (') 0#)" + )"#*/ 1+*)6

Discuss

immediately with a

member of staff

Are you happy with

the resolution?

Set out your issue in writing,

ideally including the resolution

you seek, and submit this to

the Residences Deputy

Manager

Are you happy with

the resolution?

University Complaints

Procedure Stage 1 (informal

stage)

Set out your issue in writing,

ideally including the resolution

you seek, and submit this to

the Residences Manager, via

[email protected].

Are you happy with

the resolution?

University Complaints

Procedure Stage 2

(formal process)

End of process

You are dissatisfied with an

element of your accommodation

NO

YES

YES

NO

NO

YES


22/23

##

112


23/23

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1314 Halls Contract and Regulations

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