15-1

Employee Food Safety Training

15-2

Apply Your Knowledge: Test Your Food Safety Knowledge

1. True or False: A major advantage of Web-based foodsafety training is that the content is delivered the same way every time

2. True or False: An employee who receives food safetytraining upon being hired does not require further training

3. True or False: Training videos will be less effective if thetrainer stops them at different points to discuss theconcepts presented

4. True or False: It is important for legal reasons to keeprecords of food safety training conducted at theestablishment

5. True or False: It is the manager’s responsibility to provide employees with food safety training

15-2

15-3

Identifying Food Safety Training Needs

A food safety training need:

Is a gap between what employees are required to know to perform their jobs and what they actually know

Can be identified by:

Testing employee’s food safety knowledge

Observing employee’s performance on the job

Surveying employees to identify areas of weakness

15-4

Initial and Ongoing Employee Training

Managers should:

Provide initial and ongoing training for employees

Provide general food safety knowledge to all employees

Provide employees with job specific food safety knowledge

Retrain employees periodically on food safety practices

Keep records of all food safety training conducted at the establishment

15-5

Critical Knowledge for Employees

Employees should receive training in:

Proper personal hygiene

Maintaining health

Personal cleanliness

Proper work attire

Hygienic practices

15-6

Critical Knowledge for Employees

Employees should receive training in: continued

Safe Food Preparation

Time-temperature control

Preventing cross-contamination

Handling food safely during:

Preparation and cooking

Holding and cooling

Reheating and service

15-7

Critical Knowledge for Employees

Employees should receive training in: continued

Proper cleaning and sanitizing

Procedures for cleaning and sanitizing food-contact surfaces

Safe chemical handling

Procedures for safely handling chemicals used in the establishment

Pest identification and prevention

15-8

Developing a Training Plan

A training plan should list:

Specific learning objectives

Training tools needed for the session

Specific training points that should be covered

Timeframes

15-9

Delivering Training

Methods for Delivering Training One-On-One Training

Advantages: Accounts for the needs of the

individual learner Offers the opportunity to apply

information Allows for immediate feedback

Disadvantages: Effectiveness depends upon the

trainer’s ability

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Delivering Training

Methods for Delivering Training: continued

Group Training

Advantages:

Training is cost-effective

Training is more uniform

Disadvantages:

Effectiveness depends upon the trainer’s ability

Often does not account for the needs of the individual learner

15-11

Delivering Training

Methods for Delivering Training: continued

Demonstrations

Use the “Tell/Show/Tell/Show” model

Tell them how to do it

Show them how to do it

Have them tell you how to do it

Have them show you how to do it

15-12

Delivering Training

Methods for Delivering Training: continued

Role-play

When using a role-play:

Keep it simple

Provide employees with detailed instructions

Explain and model the situation before employees begin

15-13

Delivering Training

Methods for Delivering Training: continued

Job aids

Include:

Written procedures

Checklists

Posters

They can be used:

To train employees

As a reference back on the job

15-14

Methods for Delivering Training: continued

Training videos and DVDs

Can be used to:

Introduce information

Reinforce information during the session

Review information at the end of the session

To use them effectively:

Explain to employees what they will learn

Select stopping points to discuss concepts

Ask questions afterwards to reinforce content

Delivering Training

15-15

Delivering Training

Methods for Delivering Training: continued

Technology-Based Training

Advantages:

Consistent delivery and feedback

Learner control

Interactive instruction

Increased practice

Self-paced training

15-16

Delivering Training

Methods for Delivering Training: continued

Technology-Based Training: continued

Advantages:

Training records are easily created and stored

Training can be delivered anytime, anywhere

Reduced cost

Supports different learning styles

Multilingual training

15-17

Delivering Training

Methods for Delivering Training: continued

Games

To use a game effectively:

Explain how it relates to the information presented

Explain the rules carefully

Play a practice round

Make sure employees do not lose sight of the game’s purpose

Discuss the game after it has finished

15-18

Delivering Training

Methods for Delivering Training: continued

Case Studies

When conducting case studies:

Provide clear instructions

Point out the case study’s relevance to the content

Make sure employees identify realistic solutions

Carefully facilitate the discussion