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© 2006 IBM Corporation

July 2006

IBM Micromuse Integration OverviewIntegrating IT Service Management and Real-time Service Assurance

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© 2006 IBM Corporation

Statement Of Direction And Intent

All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

This presentation represents our current goals and objectivesOur development teams are now studying the product source codeWe are listening to customers’ views on the future directions of our solutions

This direction is intended to show initial plans for functional convergence. It does not cover or imply entitlement, licensing or upgrade plans.

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How Micromuse supports IT Service Management

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

IBM IT Service Management

Best Practices

Change and ConfigurationManagement Database

Server, Device and Network Management

StorageManagement

SecurityManagement

Business Application

Management

Service Delivery

& SupportService

DeploymentInformation

ManagementBusinessResilience

IT CRM & Business

Management

Extend IT process management capability to the network Provide broad network management, discovery and root cause analysisProvide solutions for IP Convergence, Triple Play, and TelecommunicationsIntegrate deep network discovery, topology and dependency mapping w/ CCMDBProvide strategic alignment with ITIL, eTOM, CoBIT, ISO1779 and other standards.Enhance monitoring, event correlation, security and business service management

Micromuse brings leading management capabilities, which:

Product Roadmaps

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Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

Enhanced Solution Stack from Combined AssetsNo customer is left behind

CMDB / ProcessDiscovery

Micromuse Products

MelodyNot Yet Shipped

RADRealtime Active

Dashboards

OMNIbusRapid In Memory

Event store

Netcool Application Discovery

Virtual CMDB(Impact)

SLA ModuleReal-time SLA

ImpactEvent EnrichmentCorrel. & Automa.

Netcool Portal

ASM / SSMApps & Systems

TelcoAdapters

NeuSecureSecurity

PrecisionNetwork

ProvisoPerformance

ISMTransaction

SP Solutions UQM, IPC

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Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli Netcool Suite

Combined Value

Netcool App Disco now TADDM – same technology.Integrations into CCMDB & RADCCMDB with Industry’s Most Robust Discovery and Dependency Mapping Virtual CMDB also available (Impact)Workflow Based Process Management

Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

CMDB / ProcessDiscovery

MelodyGA soon

OMNIbusRapid In Memory

Event store

RAD/SLAModuleReal-time SLA

ImpactEvent EnrichmentCorrel. & Automa.

RADRealtime Active

Dashboards

Portal

CCMDBTADDM

ASM / SSMApps & Systems

TelcoAdapters

NeuSecureSecurity

PrecisionNetwork

ProvisoPerformance

ISMTransaction

SP Solutions UQM, IPC

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Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli Products

Combined Value

Melody GA soon Netcool/Portal for Service ProvidersWebtop for OMNIbusIntegration with TEP -Single Interface for Visualization of operations in a Service ContextEnd-to-end Data Consolidation, Display and Retention

Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

CMDB / ProcessDiscovery

OMNIbusRapid In Memory

Event store

RAD/SLAModuleReal-time SLA

ImpactEvent EnrichmentCorrel. & Automa.

RADRealtime Active

Dashboards

CCMDBTADDM

PMPTEPFor Ops

PortalFor SP

ASM / SSMApps & Systems

TelcoAdapters

NeuSecureSecurity

PrecisionNetwork

ProvisoPerformance

ISMTransaction

SP Solutions UQM, IPC

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Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli Products

Combined Value

RAD-based, scalable, NextGen BSM architectureAdds discovery of mainframeReal-time Business and Operations KPI trackingReal-Time & Historical SLATracking and Reporting

Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

CMDB / ProcessDiscovery

OMNIbusRapid In Memory

Event store

ASM / SSMApps & Systems

TelcoAdapters

NeuSecureSecurity

PrecisionNetwork

ProvisoPerformance

ImpactEvent EnrichmentCorrel. & Automa.

ISMTransaction

CCMDBTADDM

PMPTEPFor Ops

PortalFor SP

ConvergedBSM

RAD + TBSM

EnhancedTSLA

Adds RAD SLA

SP Solutions UQM, IPC

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Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli Products

ConvergedEvent Manager Combined Value

Omnibus-based, Next Generation Event ArchitectureAdds Simple & Robust CorrelationImpact Event Enrichment with Broad Integrations

ImpactEvent Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

CMDB / ProcessDiscovery

ImpactEvent EnrichmentCorrel. & Automa.

ConvergedBSM

+ TBSM

EnhancedTSLA

+ RAD SLA

CCMDBTADDM

PMPTEPFor Ops

PortalFor SP

ASM / SSMApps & Systems

TelcoAdapters

NeuSecureSecurity

PrecisionNetwork

ProvisoPerformance

ISMTransaction

SP Solutions UQM, IPC

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Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli ProductsCMDB / Process

Discovery

Combined ValuePrecision-based, layer 1-3 network discovery, monitoring, and correlationNeusecure-based, scalable SIM - Security Operations ManagementBroadest end-to-end monitoring coverageRobust zSeries monitoring & integrationRobust network management for zSeriesnetworks.

Converged Event Manager

Impact

ImpactEvent EnrichmentCorrel. & Automa.

ConvergedBSM

+ TBSM

EnhancedTSLA

+ RAD SLA

CCMDBTADDM

PMPTEPFor Ops

PortalFor SP

TelcoAdapters

ProvisoPerformance

EnhancedITM

Enhanced ITCAM

EnhancedPrecision

Enhanced NeuSecure

SP Solutions UQM, IPC

OMEGAMONzSeries, Collectors

and Integration

NetViewZSysplex TCP/IP

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Standard Blue Wash Items For all Muse ProductsLicensing Remediation (IBM T’s & C’s)

Naming and Graphic Presentation (IBM Graphics, Logos, Names, etc.)

IBM PID - GA

Standard IBM Platform Support (add AIX, …)

Internationalization and Accessibility Support• IBM ships all products same day GA across 9 languages

DB2 for all products

Other IBM products as needed….WAS, IHS, IDS, Support3

3rd Party Component Remediation as needed (mySQL, JReports)3

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IBM Tivoli Enterprise ConsoleSophisticated event collection and automation across the entire enterpriseAdvanced correlation to determine root cause and enable automated responseDistributed event management and filtering

Micromuse Netcool/OMNIbusReal-time, end-to-end event management with in-memory, resident databaseHighly scalable to support the largest service provider & enterprise environmentsSupports availability, performance, security and business eventsOut of the box support for thousands of devices, systems and applications Manager of Managers - Integrates with most third party point & enterprise management toolsAdvanced out of the box correlation and automation capabilities

Event Correlation and Automation Server, Network &Device

Management

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Netcool/OMNIbus

IBM TEC

Today Future

Provide options via increased integration and interoperability between TEC and OMNIbus

Event Correlation and Automation Roadmap–– Integrate advanced correlation with highly

scalable event management architecture–– Simple upgrade

Converged Event ManagerIntegrate TEC advanced correlation with Netcool OMNIbus scalability for even stronger solution

Server, Network &Device

Management

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Collectors

Event Structures

DashboardsPolicy

Warehouse

NetviewDTCP/IP

TECEvent Dashboard

Complex CorrelationLots of customization

Omni-busEvent DashboardRapid In Memory

Event storeLots of Customization

TEPFor Operations

MelodyNot Yet Shipped

WebTopTEP Lite

PrecisionDistributed

TCP/IP

Event Integration

Enhance Enhance ExistingExisting

Exis

ting

Exis

ting

ITMServers, DBs, Appls, Agentless…

ITCAMRTTWS

J2EESOA

ISMs, ASMs, SSMS

Servers, DBs, Appls, Agents

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Mainframe ResourcesDistributed Resources J2EE TransactionsBusiness Services

Executive Dashboard

Service Level Reporting

Launch in Context

Tivoli Enterprise Portal – New Interface for Tivoli ManagementDynamic Role-based Workspace for Integrating IT Operations Silos

One portal to manage the overall health of the infrastructureRemoves need for TME Framework and legacy “big, hard to use” Tivoli installation

Currently Shipping on:Omegamon z/OS – Since 09/04ITM Distributed – Since 8/05 ITCAM – Since 11/05z/OS Mainframe – Since 11/052006 Plans include

Websphere Datapower AcquisitionTivoli work Load SchedulerTivoli Systems Automation

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Integrated Micromuse

OS agent as another data provider to

TEP

TEC Console enabling Micromuse Agents to now send events natively to TEC via ITM

V6 for a Tivoli-centric installation

“NEW” Performance Views on Micromuse Data in TEP. This Micromuse heritage active

data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP

Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a

Micromuse-centric installation

Events between

OMNIbus and TEC can be

synchronized for any

configuration desired

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Micromuse Monitoring FamilyOverview: Wide Suite of resource, transaction and application monitors and Telco industry focused device monitors– Application Service Monitors (ASMs): Real-time monitoring for specific application

metrics across ERP, Web services, Microsoft, etc.– System Service Monitors (SSMs): System availability, CPU, log files, memory, disk,

application flow, security– Internet Service Monitors (ISMs): Agent-less monitoring of internet protocols – Application Experience Monitors (AEMs): Web and client/server based transaction

monitoring– Webtop:

Monitoring

IBM Tivoli Monitoring FamilyOverview: Family of products that monitor infrastructure performance and availability

– Applications, systems, mainframe, networks, and middleware– Automatically detect and fix problems when/where they occur– Central visualization at the TEP

Server, Network &Device

Management

Business Application

Management

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IBM Tivoli Monitoring Family Coverage Available Today

ITM V6 Monitoring Engine

Historical Warehouse

TEC

Event Managers

Platforms Databases Apps BusinessIntegration

Web Infrast

Mess &Collab and

End User Exp

Best PracticeLibrary

LotusDomino

Exchange

Unix

Windows

Linux

OS/400

DB2(Z & Dist)

Oracle

Informix

SAPMySAP

Siebel

Tuxedo

WebSphereMQ

WebSphereMQIntegrator

WebSphere(Z & Dist )

IIS

iPlanet

Apache

WebLogic

SQL

.NET (suite of MS apps)

CICS

IMS

z/OSSybase

Citrix

VMWare

Web Services

Cluster(s)

40+ CustomPackagesavailable formodification

Agent-lessAdapterURL, SNMP, File,Socket, UDB….AgentQuick attach API

ResponseTime Tracking

Server, Network &Device

Management

Business Application

Management

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ITM V6 Monitoring Engine

Historical Warehouse

TEC

Event Managers

Integrated End to End Support for Heterogeneous Environments

OMNIbus

Platforms Databases

Apps & Messaging and End User Exp

BusinessIntegration

Web Infrast Network

Network AppsNetwork HostFTPRMON2/SLAComverseNortel MagellinRADIUSRobomonSunNetCastlerockTibcoCisco ComMgrDEC VAXCisco VoIP

Best PracticeLibrary

Tandem

DominoExchange

•BMC Patrol•CA Unicenter•MOM•HP OV NNM•HP OV Ops•Aprisma

Agent-lessAdapterURL, SNMP, File,Socket, UDB….AgentQuick attach APISyslog ProbeSyslogDaemon40+ CustomPackagesavailable formodification

HeterogeneousSupport

ITCAM RTT

App Exp Mon

Unix

Windows

Linux

OS/400

z/OS

VMWare

Cluster(s)

DB2(Z & Dist)

Oracle

Informix

SQL

Sybase

SAPMySAP

Siebel

Tuxedo

.NET (suite of MS apps)

CitrixWebSphereMQ

WebSphereMQIntegrator

CICS

IMS

Web Services

WebSphere(Z & Dist )

IIS

iPlanet

Apache

WebLogic

Server, Network &Device

Management

Business Application

Management

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Yesterday Today Future

Netcool/Monitors Product Family

IBM Tivoli Monitoring Family

ITM

OMEGAMON

ITCAM

IBM TivoliMonitoring Family

Greatly expanded monitoring breadth and scalabilityConsolidated data aggregation and visualization

Monitoring Roadmap Server, Network &Device

Management

Business Application

Management

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ITM / OmegamonServers, DBs, Appls, Agentless…Collectors

ITCAMRTTWS

J2EESOA

ISMs, ASMs, SSMS

Servers, DBs, Appls, Agents

Integration of Resource ManagementPhase 0

Map ITM data layer collection with Micromuse SSM / ASM / ISMUse ISV toolkit to integrateCreate basic workspaces, situation definitions, warehousing, policies…Tivoli Team can sell the delta “agents” as added value to ITMMicromuse team gain the TEP, agent deployment / maintenance,

warehouse, additional ITM agentsIntegrated dashboard with z/OS monitors

Traditional Tivoli Customer Traditional Micromuse Customer

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IBM Tivoli NetView FamilyNetView

Network discovery/topology, availability and performance monitoringFault management and automated event responsez/OS and distributed versions

Switch Analyzer Discovery, management and root cause correlation of Layer 2 devicesPort status monitoring and impact analysis

Micromuse Netcool® Precision™ FamilyNetcool/Precision for IP Networks™

Industry leading Network Discovery, Topology, and Root Cause CorrelationHighly scalable to the most complex environmentsBroad device and protocol support, common infrastructure model for CMDB integration in next major release

Netcool/Precision for TN Networks™Accurate network discovery and connectivity modellingVisualization of the discovered network.

Network Assurance Server, Network &Device

Management

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Today Future

IBM Tivoli NetViewExpress

Network Assurance Roadmap

Netcool/Precision

IBM Tivoli NetView Distributed

IBM Tivoli NetViewfor z/OS

Netcool/PrecisionTrade-ups from NetView and entry version of Precision

entry version of Netcool/Precision

Seamless upgrade from NetView Distributed and Express

IBM Tivoli NetView for z/OS

Includes entry version of Netcool/Precision

Server, Network &Device

Management

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Today Future

Netcool Precision(IP & TN)

Netcool Precision IP

Netcool Precision TN

IBM Tivoli CMDBSolutions

NCIM

NfAM

NCIMCIM & TMF

NfAM

CMDBITIL

EnhancedCMDBITIL, CIM,

eTOM, SID

Network Assurance Roadmap Server, Network &Device

Management

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Carrier-Grade Network Performance Monitoring

Micromuse Netcool/Proviso FamilyCarrier-class distributed architecture, high availability, disaster recovery OSS Integration, flow through provisioningCentralized management, lightweight collectors, on-the-fly aggregationCustomizable views: multi-customer, brandingOn-demand real-time and historical performance reportingApplication Packs for specific network and applications environments

Server, Network &Device

Management

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Network Performance Monitoring

Carrier-class ArchitectureScalability, HA DRDistributed Architecture, Centralized ManagementLightweight CollectorsOn-The-Fly Aggregation, On-Demand ReportsOSS Integration, flow through provisioningMulti-Customer, Branding, Customizability

Quallaby Corp

DataMartDataMart

ProvisioningProvisioningFault MgmtFault Mgmt

DataViewReport Cluster

DataViewReport Cluster

DataViewDataView

DataViewDataView

Help DeskHelp Desk

Net MgmtNet Mgmt

Element MgmtElement Mgmt

DataLoadBulk StatsCollectors

DataLoadBulk StatsCollectors

BillingBilling Operations

Acct. Mgr.

DataChannelDataChannel

DataLoadBulk StatsCollectors

DataLoadBulk StatsCollectors

DataLoadSNMP

Collectors

DataLoadSNMP

Collectors

DataChannelDataChannel

Customers

Server, Network &Device

Management

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Today Future

Netcool/ProvisoContinue to invest in powerful carrier-grade performance monitoring capabilitiesIntegrate with Tivoli Portal and ITM for consolidated data aggregation and visualization

Netcool/Proviso

Performance Monitoring Roadmap–– For Carriers and Very Large Enterprises

Server, Network &Device

Management

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IBM Tivoli Risk ManagerSecurity event monitoringIntegrated with Tivoli Enterprise ConsoleIntegrated with Tivoli Data WarehouseAmong earliest Security Event Management products

Micromuse Netcool/NeuSecureSecurity event consolidation, correlation and analysisIntegration with over 70 individual point security toolsAdvanced correlation techniques for finding business relevant threats and risksBroad device support – security, network, host, applicationsIncident management and investigationAutomations to “close the loop”Advanced visualizationsCompliance focused reportingAgent-less deployment philosophy

Security Management Security Management

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Netcool/NeuSecure

IBM Risk Manager

Netcool/NeuSecure

Security Monitoring Roadmap

Today Future

Security Management

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IBM Tivoli Business Systems Manager and Service Level AdvisorHelps IT operations visualise components of an IT business serviceEnables the prioritization of IT activities based on business impactRich graphic reporting helps IT executives visualize near real-time and historical service performanceTightly integrated with Tivoli solutions

Micromuse Netcool Real-time Active Dashboards and Impact Real-time access to service dependency and status Automated service impact and root cause analysisReal-time service level tracking & KPIsBroad platform and database supportDynamically enriches events with business and customer data from provisioning, inventory, trouble ticket, LDAP directory, and other sources

Business Services Management Business Application

Management

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Today FutureIBM TADDM and CCMDB

Tivoli Business Service Manager

Integrate TBSM advanced analytics with RAD scalability and multi-platform support

Netcool/Impact

Converged Tivoli Service Level Advisor

Integrate TSLA historical tracking and reporting with RAD real-time capability

Netcool/Application Discovery

Netcool/Real-time Active Dashboards

IBM Tivoli Business Systems Manager

Netcool/Impact

Netcool/RAD SLA Tracker

IBM Tivoli Service Level Advisor

Enhancing Business Service Management Business Application

Management

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Disclaimers and TrademarksNo part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation.Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. The following terms are trademarks or registered trademarks of the IBM Corporation in either the United States, other countries or both: DB2, e-business logo, eServer, IBM, IBM eServer, IBM logo, Lotus, Tivoli, WebSphere, Rational, z/OS, zSeries, System z.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States and/or other countries.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a trademark of Linus Torvalds in the United States and other countries.Other company, product, or service names may be trademarks or service marks of others.ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.