CAMT Training:Interior & Exterior Maintenance and Repair Course
PARTICIPANT RESOURCE GUIDE
C a u l k i n g | D r y w a l l | P l a s t e r | O r a n g e P e e l | P o p c o r n C e i l i n g s | L o c k s | T i l eSAMPLE
CAMT Online Training
Don’t Forget…Take the Online Training for this CAMT Course! To continue your education, you can also complete a brief online training course on Heating and Air Conditioning Maintenance and Repair. The course will take approximately 30 minutes. You can access the course on your home computer, a computer in a public place such as a library, or a computer at work. Here’s how to do it:
1. Go to the following web site: http://www.naahq.org/education/onlinelearning/pages/login.htm 2. Type the ID and password you received at this CAMT training. 3. Once you are logged in, click on the blue Designations tab on the left side of the screen, next to
“courses.” 4. Change the Designation Type field to “Designations I am Pursuing” and click on Refresh Page. 5. Open each individual module by clicking on the + sign and expanding the course list. 6. Click on the Start button to launch a course. 7. Complete all of the courses under each module until you receive a 100% completion.
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LIMITS OF LIABILITY AND DISCLAIMER OF WARRANTY © 2011 by the National Apartment Association, 4300 Wilson Boulevard Suite 400 Arlington, VA 22203. All rights reserved. The course materials or any part thereof may not be reproduced, stored in a retrieval system, or transmitted, in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, or otherwise, without the prior written permission of the National Apartment Association Education Institute (NAAEI). NAA retains copyright to the original materials and to any translation to other languages and any audio or video reproduction, or other electronic means, including reproductions authorized to accommodate individual requests based on religious or medical deferments from classroom participation. DISCLAIMERS Although NAAEI programs provide general information on apartment management practices, NAAEI does not guarantee the information offered in its programs is applicable in all jurisdictions or that programs contain a complete statement of all information essential to proper apartment management in a given area. NAAEI, therefore, encourages attendees to seek competent professional advice with respect to specific problems that may arise. NAAEI, their instructors, agents, and employees assume no responsibility or liability for the consequences of an attendee’s reliance on and application of program contents or materials in specific situations. Though some of the information used in scenarios and examples may resemble true circumstances, the details are fictitious. Any similarity to real properties is purely coincidental. Forms, documents, and other exhibits in the course books are samples only; NAAEI does not necessarily endorse their use. Because of varying state and local laws and company policies, competent advice should be sought in the use of any form, document, or exhibit. POLICY STATEMENT REGARDING THE USE OF RECORDING DEVICES, AUDIO VISUAL EQUIPMENT, AND OTHER MEANS OF REPRODUCTION OR RECORDING OF THE “CERTIFICATE FOR APARTMENT MAINTENANCE TECHNICIANS” MATERIALS All program contents and materials are the property of the National Apartment Association Education Institute, which strictly prohibits reproduction of program contents or materials in any form without the prior written consent. Except as expressly authorized in writing in advance, no video or audio recording of NAAEI programs or photocopying of “Certificate for Apartment Maintenance Technicians” materials is permitted. Authorized recording of programs or duplication of materials may be done only by the instructor on site.
© 2011 National Apartment Association
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© 2011 National Apartment Association
ACKNOWLEDGMENTS
SUBJECT MATTER EXPERTS
The NAA Education Institute wishes to thank the following apartment industry professionals for contributing their time and expertise to the rewrite of the Certificate for Apartment Maintenance Technicians:
Paul Rhodes, CAMT
National Maintenance & Safety Instructor
National Apartment Association Education Institute (NAAEI)
Zach Howell David Jolley Don Willard Lead Subject Matter Expert Owner
Caddo Mills, TX Maintenance Consultant Apartment Maintenance Institute [email protected] P.O. Box 43735
Seven Points, TX 75143 16478 SW Wildlife Haven Ct. 214/628-1448
[email protected] Sherwood, OR 97140 [email protected] NAAEI would also like to thank the following individuals for their time and expertise in creating the job task analysis: Mark Cukro, CAMT II, CAPS Roger Nahrgang
Jim Dormandy Barbara Wells Boris Halstead Don Willard, CAMT Tom Katsamas Giulletta Wilson
CURRICULUM DEVELOPER:
Kaleidoscope Learning
304 Park Avenue South, 11th Floor New York, NY 10010
Tel: 212.679.2740 Fax: 212.679.2738
http://www.kaleidolearning.com
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© 2011 National Apartment Association
HD Supply is a leading supplier of maintenance and renovation products to owners and managers of multifamily properties. Commitment to Multi-Family Industry – HD Supply is a dedicated partner to the multifamily industry. We have served the industry for over 30 years and are one of the largest and most respected suppliers of maintenance products in the country. Knowledge Associates – The multifamily professionals’ business is keeping your residents satisfied and increasing your net operating income (NOI). Our business is helping you find solutions to the everyday apartment maintenance and management problems that impact resident satisfaction and NOI. HD Supply’s professional and knowledgeable associates receive extensive training so they can help you solve problems. Customer Relationships – You can be confident when you build a long-term relationship with us. HD Supply offers multifamily professionals the best value by providing the broadest maintenance product selection in the industry, next-day delivery to over 95% of the country and additional services such as custom blinds and renovation support. Take advantage of everything HD Supply has to offer to increase resident satisfaction, increase resident retention, and increase your net operating income. This focus on strong customer service and dedication to maximized value is reflected in the HD Supply sponsorship of the Certificate for Apartment Maintenance Technicians (CAMT) curriculum. We thank HD Supply for their commitment to the multifamily industry and to the National Apartment Association Education Institute. HD Supply may be reached by calling 1-800-431-3000 or through the Website www.hdsupply.com.
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P A R T I C I P A N T R E S O U R C E G U I D E
Welcome i
Welcome!The National Apartment Association Education Institute thanks you for attending today’s Certifi cate for Apartment Maintenance Technicians (CAMT) course on Interior & Exterior Maintenance and Repair.
Course Topics• Make-ready maintenance
• Caulking
• Ceilings and walls
• Locks
• Tile
• Other interior maintenance topics identifi ed during discussions
• Curb appeal
• Swimming pool area safety
• Inspections of building exteriors
What You’ll Be Doing• Using your Participant Resource Guide
• Watching in-class demonstrations and videos
• Having group discussions
• Completing a few hands-on activities
Ground Rules• Participate fully.
• Stay with us, both mentally and physically.
• Ask questions.
• Share ideas.
• Tell us about your experiences.
You’ll only get out of this class what you put into it, so give everything you can. SAMPLE
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Make-ready MaintenanceYou already know what make-ready maintenance is: preparing an apartment home for a future resident. You also know its goal: to make the apartment “as good as new.”
Toachievethisgoal,youneedmorethanjustyourhands,yourtools,andachecklist.Youmustlearnhowtoseeajust-vacatedapartmentthroughtheeyesofthefutureresident,aswellasthoseofyourmanagementteamorowner:
• Whenafutureresidentwalksintotheapartment,he’sthinking“home.”
• Whenyoursupervisororownerwalksintotheapartment,she’sthinking,“Doesthisapartmentmeetourcommunity’smove-instandards?”
Inotherwords,make-readiesdemandyourfullattentionandcare,nomatterhowmanytimesyou’vedonethem.You’rewelcomingsomeonehome—andhelpingtoestablishthereputationofyourapartmentcommunity.
What’smore,effectiveandtimelymake-readymaintenancecanbemeasuredonyourcompany’sfinancialstatement. Itcanhelpminimizesomethingcalled lost rent.
Notes:
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Make-ready Checklists Most apartment communities use some sort of tool to keep track of the make-ready work and inspections that need to be done.
Sample Checklist
Make Ready Checklist
Living Room OK Fix InitialsSignage/NumberDoorViewerDoorFinishLockSetFrame/ThresholdWallSwitchesDoorStopWallsCeilingReceptaclesBaseboardsWindowsWindowLocksLightsThermostatVentsCableConnectionWaterHeatersPreventiveMaint.
Kitchen OK Fix InitialsWallsFloors/VinylCeilingLightsReceptaclesGFCICabinetsDrawersCountersCaulkingSinkFaucetDisposalPlumbingDishwasherRefrigeratorRangeHoodMicrowaveVentsBaseboardRef.Coils,CleanPaintA/CHeatingVinylAeratorPreventiveMaint.
Bathrooms OK Fix InitialsReceptacles/GFCILightsWallsTileCeilingFloorToiletMechanicsToiletSeatShowerHeadTubSpoutTubStopperMixerValveGrout/CaulkingShowerDoorsSinkAeratorP-TrapTPHolderTowelBarFaucetExhaustFanMirrorMedicineCabinetPreventiveMaint.
Blinds OK Fix InitialsCordsGuidesSlatsScreens
Bedrooms OK Fix InitialsWallsCeilingBaseboardReceptaclesClosetDoorsClosetShelvesWindow/LocksDoors/HandlesPreventiveMaint.
Mandatory Items OK Fix InitialsEntryDoorLockWindowLocksSliderLockStorageLockFireAlarmFireExtinguisherGarageDoorOpenerA/CFilterHoodFilterSubPanelPorchLightingPreventiveMaint.
Date: Unit:
Note: Shaded tasks may be performed after move-in. Talk with your supervisor to see what your company allows.
©2011NationalApartmentAssociation.
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Make-ready Checklists(continued)
Make-ready InspectionsMostapartmentcommunitiesconductatleasttwomake-readyinspections.
Thefirstinspectionisperformedwiththecurrentresidentjustbeforemove-out—orimmediatelyafterwards.Itidentifies:
• Theoverallconditionoftheapartment
• Anyitemsthattheresidentmustbechargedfor
• Themaintenanceneededtomaketheapartmentreadyforanewresident
Thesecondinspectionverifiesthattheapartmentisreadyforitsnewresidents.
Thecommunityormaintenanceservicemanagerismostlylikelytodotheseinspections.
Duringamake-ready,somemanagersleaveacopyoftheinspectionchecklistinthevacantapartmentformake-readyteammemberstouse.Teammembersreadthelisttoseewhattheyshoulddo,andthencheckofftheitemsasthey’recompleted.
Othermanagersusetheinspectionchecklisttocompilemake-readyassignmentsheetsthatareregularlyupdated.Eachteammembergetsacopytokeeptrackofhisorhermake-readyassignmentsinmorethanoneapartmentatatime.
TheMake-ReadyBoardTheMake-ReadyBoardisatoolthatmaintenancetechniciansandofficepersonnelusetokeeptrackofthedifferenttasksrequiredtorestoreanapartmentbacktoitsoriginalconditionafteraresidentmovesout.
ThisisaprocessknownastheMake-ReadyProcessandrequiresthatafteraresidentmovesoutmaintenancetechniciansstartbyinspectingtheapartmenttomakeanassessmentoftheworkneededtobedonetogetitreadyforanewresidentmovingin.TheMake-ReadyProcesscontinueswithremovinganytrashfromtheapartment,changingthelocktoavacantlock,paintingtheapartment,followedbymaintenancerepairs,cleaning,andcarpetcleaningorreplacing,andfinallyinspectingtheapartmenttoensuretheapartmentis100%readyforthenewresident.
SeeasampleMake-ReadyBoardintheAppendix.SAMPLE
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You Try It: Mini Make-ready InspectionNow, you get a chance to try out your make-ready inspection skills. You’re going to team up with a partner, and for the next ten minutes, you’ll perform a mini make-ready inspection.
Check Out These Areas and Take Notes:
Ceilings:
Walls:
Floorsorcarpet:
Doorsandwindows:
Baseboards,trim,ortile:
Other:
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Also Check Out These Areas and Take Notes:
Kitchen:
MasterBedroom:
MasterBath:
LivingRoom:
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Group Discussion: Make-ready Ideas and Advice Here’s a chance for you to share your best make-ready ideas, as well as get the best advice of others.
My Best Make-Ready Ideas and Advice:
Ideas and Advice from Others:
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Key Takeaways: Make-ready Maintenance Herearethekeytakeawaysrelatedtomake-readymaintenance:
• Learnhowtoseeajust-vacatedapartmentthroughtheeyesofthefutureresident,aswellasthoseofyourmanagementteamorowner.Developyour“make-readyeye.”
• Completemake-readiesasquicklyasyoucanwithoutcompromisingquality.Thiscanhelpyourapartmentcommunityminimizelostrent.
• Useyourcompany’strackingtoolstokeepontopofmake-readyinspections,work,andschedules.
• Followyourcompany’smake-readystandardsandprocedures.
• Suggestwaystoimprovethespeedandqualityofmake-readymaintenanceatyourapartmentcommunity.
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Notes:
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Tools and Materials Needed
• Caulk(correcttypefortheintendeduse)
• Caulkgun
• Retractablerazorbladescraper
• Bluepainter’stape
• Rubbingalcohol(ifusingsiliconecaulk)
• Severalsmallcottonrags
• Vacuum
CaulkingWe’ve all seen those Do-It-Yourself television programs that make caulking look easy, but getting a finished caulk job that’s smooth, consistent, and professional-looking can be tricky. Until now
Safety
• Weareyeprotectionandamask.
• Withsiliconecaulk,workinawell-ventilatedarea.
Notes:
Choosing the Right CaulkAcrylic Latex Caulk:Thegeneralpurposeworkhorse.Fastdrying.Canbepainted.Canbecleanedupwithwater.Bestforcaulkingaroundwoodtrimandthinjointsindryareas.
Vinyl Latex Caulk:OKforwetareas.Adheresverywell.Fastdrying.Canbepainted.Canbecleanedupwithwater.
Silicone Caulk:Thecaulkofchoiceforshowers,tubs,andotherareasexposedtowater.Outstandingadhesion.Longlife.Mildewresistantandwatertight.Won’tyellowordiscolor.Usuallycannotbepainted.Mustuserubbingalcoholforclean-up. Alsoreleasesammoniaduringcuring;workwithitinaventilatedarea.
Butyl Rubber Caulk:Primarilyforoutdooruse.Greatsealantforstormwindowsanddoors,downspoutandgutterseams.Fillslargerjointswellwhenusedwithacaulkingrodorbackerrod.
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Caulking (continued)
How-to StepsFor Latex Caulk, follow Steps: 1, 3, 4, and 5For Silicone Caulk, follow Steps: 1, 2, 3, 4, and 5
Step 1: Remove the Old Caulk 1.Removealltheoldcaulkwitharetractablerazorbladescraper.
2.Vacuumuptheopenjoint—andanydebris.*Ifmoldispresent,cleanandrinsethoroughly.
Step 2: Mask the Edges of the Joint (only if silicone caulking is used, not necessary if latex is used)
Masking is secret to getting a clean, sharp edge—and a professional-looking caulk job, especially with silicone caulk. Using tape to mask both edges of the joint allows you to set the width of the joint and protect the surrounding material from the caulk. It also prevents the caulk from smearing during smoothing.
1.Usebluepainter’stapetomaskoffbothsurfaceswhereyouwanttheedgeofthecaulktostop.Uselongsectionsoftapetodothis,andkeepthetapestraight.
2.Presstheedgeofthetapealongthecaulkjoint.
Tip: The joint will look best if you tape it “thin,” about 1/8” to 1/4” width.
Step 3: Apply the Caulk1.Openthecaulktubewithassmallanopeningaspossibleforthejointopeningandplaceitinthecaulkgun.
2.Applythecaulkata45-degreeangle.Squeezehardenoughtogetthecaulkfullyintothejoint. • Tip: Work at a slow, consistent speed. The smoother you make the joint to start with, the easier the job will be.
For latex caulk:-usespongetowetfingerandtoolthejoint-Afterusingyourfinger,usetheedgeofaspongetofinish
For silicone caulk:-Useplasticspoontotooljoint-Allowextracaulktostayonbluetape-Removetapeascaulkstartsto“skin.”
Step 4: Smooth the Joint. 1. Smooththecaulkjointbyworkingfromoneendtotheother.Usefirmpressure.
2.Asyourfingerbecomescoveredwithcaulk,wipeitoffwiththedampenedrag.Re-wetyourfinger.
3.Continuesmoothinguntilthejobisfinished.
Step 5: Finish Up the JobRemovethebluepainter’stapeusedtomaskthejoint.Pullthetapeawayfromthejointbothslowlyandatanangle.
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Ceilings and Walls:Fixing a Dent or Gouge in DrywallSmall drywall dents and gouges are easy to fix with a spackle knife and wallboard joint compound.
Tools and Materials Needed
• Utilityknife
• Wallboardjointcompound
• Metalbreadpanorhawk(analuminumsquarewithahandlemountedonitsunderside)
• Spackleknife
• Fine-gritsandpaper
• Primer
• Paint
Safety
• Weareyeprotection,aswellasamask.
• Becarefulusingautilityknife.
How-to Steps:1.Trimawaylooseorfrayedpaperfromthegougewithautilityknife.
2.Placeanappropriatequantityofjointcompoundintoametalbreadpanorontoahawk.
Note: Joint compound shrinks as it dries. For larger gouges, mesh tape may be needed so that less layers of joint compound are needed.
3.Pickupasmallquantityofcompoundonthecornerofaspackleknifeandspreaditoverthedamagedarea.
4.Holdtheknifeonthewallatalowangleanddrawitacrossthecompoundhorizontally,thenwipetheknifecleanontheedgeofthepanandmakeasecondpassvertically.
5.Letthecompounddry.
6.Applyasecondcoatofcompound,butthistime,usemorecompoundandextenditalittlebeyondthefirstcoat.
7.Whenthepatchisdry,sandlightlyandapplyprimerovertherepairedsurfacebeforeapplyingapainttopcoat.
Notes:*Can use spackle for repair in one coat. Wet knife to finish. (can NOT sand) – Faster repair
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Ceilings and Walls:Fixing a Popped Nail or Screw in DrywallDrywall nail pops occur when drywall screws or nails loosen over time. As a result, the drywall moves and the nail heads push through the surface, causing a blemish.
Tools and Materials Needed
• Screwdriver
• Drywallscrews
• Wallboardjointcompound
• Wallboardtapingknife
• Fine-gritsandpaper
• Cloth
• Primer
• Paint
Safety
• Weareyeprotection,aswellasamask.
How-to Steps:1. Drivedrywallscrewsthroughthedrywallandintotheframingabout3inchesfromthenailpop,onbothsides.Drivethe
headsfarenoughtosinkthemslightlybelowthesurface,butdon’tbreakthepaper.
2.Removetheexistingnail,theonethatis“popped,”thencarefully“dimple”thepoppednailusingahammer.Makeadepressioninthedrywallthatcanbefilledwithjointcompoundateachnailpop.
3.Fillthedimpleswithjointcompound.
4.Covereachdrywallscrewheadanddimplewithathickcoatofcompound,thenskimofftheexcesswithawallboardknife.
5.Allowthecompoundtodry.
6.Applyasecondcoat,ifneeded,andallowittodry.
7.Sandtheareawithfine-gritsandpaper,featheringtheedgesintothesurroundingwall.
8.Wipethesurfaceclean.
9.Primeandpaintthearea,blendinginwiththepaintontherestofthewall.
TIP: Wet sanding with a sponge = (No Dust)
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Ceilings and Walls:Repair a Small Hole in DrywallRepairing small drywall holes (up to four inches) is relatively easy when you use a newer repair material—a self-adhesive mesh that holds a metal drywall patch.
Tools and Materials Needed
• Utilityknife
• Adhesivemesh/metaldrywallpatch
• Wallboardtapingknife
• Wallboardjointcompound
• Drywallsandingblockorsandingscreen
• Primer
• Paint
• Paintbrushorroller
Safety• Weareyeprotection,aswellasamask.
• Becarefulusingautilityknife.
Notes:
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How-to Steps:Step 1: Prepare the Area
1.Removeanyloosedrywall.Cutawayanytornpaperwithautilityknife.
2.Measurethesizeofthedrywallhole,thengetthecorrectsizeadhesivemesh/metaldrywallpatch.
Step 2: Apply the Patch
Peelthebackingfromthepatch,thenstickitoverthesmallhole.
Step 3: Apply Wallboard Joint Compound
1.Usingawallboardtapingknife,trowelontwoorthreelayersofwallboardjointcompoundoverthewallpatch.
2. Coveralltheporesintheadhesivemesh.Extendand“feather”thecompoundpastthepatchbyatleast6”soitwillblendintothesurroundingarea.
3.Letthecompounddry.
4.Useasandingblockordrywallsandingscreentosandtherepairedareasmooth.
Tip: Try not to use sandpaper and your hand. If you do, you won’t get the sanding flat, and the patch will be obvious when it is painted. Sanding block or sponge will provide a smoother surface. Wet sand for No Dust.
5.Lookattherepairfromsideanglestoseeifitlookssmooth.Ifyou’rehappywithwhatyousee,primeandpaint.Ifnot,repeatsteps1to4.
Step 4: Prime and Paint
1.Primetherepairedareawithanappropriateprimerforthetypeofpaint you’reusing.
Tip: To help hide the patch, use a small roller with a medium nap. If you brush the primer on the wall, it will have a different texture to the surrounding wall paint.
2.Lettheprimerdry.
3.Paintthepatch.
Ceilings and Walls:Repair a Small Hole in Drywall (continued)
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Ceilings and Walls:Patch a Larger Hole in DrywallWhen you patch a larger hole in drywall (up to about 24 inches square) you need to provide not only an actual drywall patch, but also the structural support for it.
Tools and Materials Needed
• Framingsquareorstraightedge
• Wallboardsaw,keyholesaw,orutilityknife
• Lengthof1x4or2x4wood
• Sectionofdrywallwallboardlargerthandamagedarea
• Coarsethreaddrywallscrews1”to1-1/2”long
• Wallboardtapingknife
• Wallboardjointcompound
• Drywallsandingblockorsandingscreen
• Primer
• Paint
How-to Steps:Step 1: Prepare Opening1. Usingastraightedge(orpreferablyaframingsquare),markoffasquareor
rectangularsectionaroundthelargedrywallhole.
2.Cutthroughthepapersurfaceonthemarkedlinesusingawallboardsaw,keyholesaw,orutilityknife.
Step 2: Install Support BlockingThe patch will be supported and fastened to two of the sides of the opening with wood support blocking. Use 1x4 or a 2x4 scrap wood for the support.
1.Cuttwolengthsofwood4”to6”longerthanthelongestlengthoftheopening.
2.Placeonelengthofwoodalongthelongestedgeinsidetheholesothathalfthewidthisovertheopeningandtheotherhalfisovertheexistingwallboard.
3.Positiontheblockingsoyouhaveequaloverlapoftheboardateachendoftheopening.
4.Holdtheboardinthisposition,thenfastenitinplacewith1”to1-1/2”longdrywallscrews.Placescrewsateachendandalsoabout6”apartalongthelengthoftheopening.
5.Repeatsteps1to4fortheothersideoftheopening.
Safety• Weareyeprotectionandamask.
• Becarefulusingasaworutilityknife.
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Step 3: Install Drywall Wallboard PatchUse the same thickness of wallboard for the patch.
1.Measuretheopening.
2.Cutapieceofdrywalltofittheopening.
3.Placethepatchintheopeningwiththelight-coloredpapersidefacingout.
4.Fastenthepatchtotheblockingsupportswithdrywallscrews.Placescrewsineachcornerandalsoabout6”apartalongthelengthsoftheopening.
Step 4: Tape Joints of Drywall PatchYou could use paper drywall joint tape and drywall mud, but the repair is easier if you use a fiberglass mesh adhesive backed joint tape. This tape is stronger and does not require drywall mud bedding.
Cutlengthsofthefiberglassmeshtapeandadherethemtothejointsofthepatch.Covereachlengthofseamwithitsowncontinuouspieceoftape,andoverlapthecornerjoints.
Step 5: Apply Wallboard Joint CompoundUse wallboard joint compound, not spackle. Spackle is thicker and won’t spread as easily—it will also make the finishing work more difficult.
1.Usingawallboardtapingknife,trowelontwoorthreelayersofwallboardjointcompoundoverthewallpatch.
2.Coveralltheporesintheadhesivemesh.Extendand“feather”thecompoundpastthepatchbyatleast6”soitwillblendintothesurroundingarea.
3.Letthecompounddry.
4.Useasandingblockordrywallsandingscreentosandtherepairedareasmooth.
Tip: Trynottousesandpaperandyourhand.Ifyoudo,youwon’tgetthesandingflat,andthepatchwillbeobviouswhenitispainted.
5.Lookattherepairfromsideanglestoseeifitlookssmooth.Ifyou’rehappywithwhatyousee,primeandpaint.Ifnot,repeatsteps1to4.
Step 6: Prime and Paint1.Primetherepairedareawithanappropriateprimerforthetypeofpaintyou’reusing. • Tip: To help hide the patch, use a small roller with a medium nap. If you brush the primer on the wall, it will have a
different texture to the surrounding wall paint.
2.Lettheprimerdry.
3.Paintthepatch.
Ceilings and Walls:Patch a Larger Hole in Drywall (continued)
Notes:
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Group Discussion: Painting and Wall Coverings
Surface Preparation:
Priming:
Paint Application:
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Ceiling and Walls: Repairing PlasterPlaster walls and ceilings can develop small to large cracks from drying or ground movement. Here are some tips for repairing them.
Safety• Weareyeprotectionandamask.
• Becarefulusingahammerandchisel.
Tools and Materials Needed
• Hammer
• Chisel
• Puttyknife
• Softbristlebrush
• Plasterpatchmaterial
• Acontainertomixtheplaster
• Fineandveryfine-gritsandpapers
• Primer
• Paint
Notes:
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Tips for Choosing Plaster Patch Materials• Youcanpatchaholeinplasterordrywallwithjoint
compound,spacklingcompound,orpatchingplaster.Eachhasitsadvantagesanddisadvantages.Jointcompoundappliessmoothlyandsandseasily,butitshrinksandtakes24hourstodry.Spacklingcompounddriesquicklyanddoesn’tshrinkmuch,butit’shardertosandsmooth.Patchingplasterdriesinaslittleastwohours,doesn’tshrink,andisdurable,butitisdifficulttosand.
• Useproductthatcanhandlethesizeoftheholeorcrack.Smallercracksandholesinplastercanbepatchedusingaplasterpencilorspacklingcompound.Largerareasofdamageneedageneralpatchingsubstanceorplasterproduct.
• Considertheventilationneedsforproductsandthesafetyrecommendationsforthem.
Ceiling and Walls: Repairing Plaster (continued)How to Repair a Small Crack1.Widenthecracktoabout1/8inchusingahammerand
chisel,thenremoveanylooseplaster.
2.Fillthecrackwiththeplasterpatchmaterialyou’vechosen,followingthedirectionsonthecontainer.
3.Oncetheplasterisdry,sandsmoothwithprogressivelyfinersandpaper.
4.Primeandpaint.
How to Patch a Large Crack1.Widenthesurfaceofthecrackusingahammer
andchisel.
2.Removedebriswithasmall,soft-bristlebrush.
3.Thoroughlywetthecracksoitwillabsorbthe plasterpatch.
4.Useaputtyknifetospreadtheplasterpatchinthehole.
5.Allowthepatchtodryfor24hours,orasdirectedby thepatchmanufacturer.
6.Applyasecondcoatofplasterpatchandallowittodrybeforecontinuing.
Tip: Instead of a second coat of plaster patch, apply a top coat of joint compound. It’s easier to sand and finish.
7.Sandthesurfacesmooth.
8.Primeandpaint.
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Ceilings and Walls:Repairing Orange Peel SurfacesOrange peel is also known as splatter or eggshell texture. Even though it’s a popular and forgiving wall texture, it can be damaged by the activities of everyday life.
There are many ways to repair an orange peel surface, but two of the most common involve either a manual approach or a spray approach. Those are the techniques you’ll learn here.
Safety• Weareyeprotectionandamask.
Before You Begin with Any Technique1.Repairanydamageddrywallfirst.Seepages10to18fortheserepairsteps.
2.Practiceyourtechniquefirst.Usecardboard,scrapdrywall,plywood,oranyhardflatsurfacetodothis.
Tools and Materials Needed
• Redi-mixedwallboardjointcompound(manualtechnique)
• 3/8”naproller(manualtechnique)
• Painttray(manualtechnique)
• Finesandpaperandsandingblock(manualtechnique)
• Cleancloth(manualtechnique)
• Plasticdropcloth(spraytechnique)
• Spraytexturepatch(spraytechnique)
• Primer
• Paint
Notes:
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Ceilings and Walls: Repairing Orange Peel Surfaces (continued)
How-to Steps: Manual Technique1.Mixenoughthinnedredi-mixedwallboardjointcompoundtofillthelowerpartofapainttray.Theconsistencyshouldbe
likepancakebatter.
2.Applythecompoundtothedamagedareausinga3/8”naproller.
3.Asyoumoveawayfromtherepairedareaintotheoriginaltexturedarea,featherouttherollingusinglighterrollingpressure.
4.Doafinalrollinonedirection.
5.Allowtherepairtodrycompletely.Theeffectwon’tmatchyet—therepairwillhavepeaksthroughout.
6.Takeahand-sandingblockwithfinesandpaperandlightlysandtherepairedareatoleveloffthepeaksandcreatetheorangepeeleffect.
7.TakeacleanclothlikeanoldT-shirtandrubtherepairedareatosoftentheedgesofthesandedorangepeelrepair.
8.Primeandpainttomatchthesurroundingarea.
How-to Steps: Aerosol Spray Technique1.Placeaplasticdropclothonthefloorbelowtherepairareaandonanysurroundingfurniture.
2.Readtheinstructionsforusingthespray.Shakeand“warm”thecanasdirected.
3.Dependingontheproductused,holdthecanbetween12”to24”fromthewallsurface.
4.Sprayusingacircularmotion.Sprayonlyabout50%-75%oftherepairareawithtexture.
5.Letdryandthenpaint.
How-to Steps: Using a Pressure SprayerOne of the newest ways to repair textured walls and ceilings is with a gravity fed, manually powered pressure sprayer. When you pull back the lever, the chamber sucks in the textured paint. When you pump, the lever pushes the paint out through the front plate. By adjusting the front plate and lever, you can control the sprayed textured pattern.
This sprayer can create orange peel, splatter, knockdown, and popcorn textures. Consider using this tool if you’re repairing areas too big for a can or two of spray.
1.Placeaplasticdropclothonthefloorbelowtherepairareaandonanysurroundingfurniture.
2.Stand3to4feetfromthewall.Maintainthisdistancewhileyouspray.
3.Tospray,movethesprayerinasweepingmotion.Pullthehandlebackasrequiredfortheamountofsprayandpushthehandleincompletelytocompletethestroke(releasehandlebeforeendofstroke).
4.Rinseandcleanthegun.
5.Letdryandthenpaint.
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Ceilings and Walls:Repairing Cracked Popcorn CeilingsIf a popcorn ceiling has cracks, you can repair them with a patching compound designed for textured ceilings.
Tools and Materials Needed
• Puttyknife
• Texturedpatchingcompound
• Paintbrush
Safety• Weareyeprotection.
• Becarefulusingladdersandputtyknives.
Tips• Incornerswherethetexturedceilingmeetsasmoothwall,wedgealargeflatobject(suchasabroadknife)intothe
cornertopreventthepatchingcompoundfromgettingonthewall.
• Fixlargecrackswithjointcompoundbeforeusingthetexturedpatchingcompound.
• Iftheceilinghaswaterdamage,applyacoatofprimerorsealerbeforeusingthepatchingcompound.
How-to Steps1.Scrapearoundthecrackswithaputtyknife.
2.Useapaintbrushtocleanoffanydust.
3.Applythepatchingcompoundbydabbingitontotheceilingwithasmallpaintbrushoryourfinger.Useonlyasmallamountofcompound.
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Re-keying a Door LockRe-keying a lock involves changing the pins inside the lock so that the old key doesn’t work and a new key will work.
Tools and Materials Needed
• Screwdriver
• Tailpiecetool
• Followertool
• Keygauge
• Pins
SafetyBecarefulusinganysharporpointedobjects.
How-to StepsNote: Tailpiece may be different. Instructions #4, 5, 7, and 9 are for Weiser or Schlage. Kwickset and others will disassemble differently.
1. Insertthetailpiecetooltoremovethetailpiece.
2. Takeoutlockpinandspring.
3. Insertthepin.
4. Pushtheplugoutofthecylinderusingthefollowertool.(Retainthetoppinsinsidethecylinder.)
5. Takeouttheoldbottompins.
6. Usethekeygaugetomeasurethedepthsofthecuts(notches)onthekeytodeterminethesizeofpinsneeded forthelock.
7. Loadthecylinderwiththebottompinsofthepropersizes.Todothis,insertthekeyandlookforaflatsurfaceacrossthetopofthecylinder.
8. Verifythatthepinsarethecorrectsizes.Todothis,insertthekeyandlookforaflatsurfaceacrossthetopof thecylinder.
9. Usethecylindertopushthefollowertooloutoftheplug.
10. Attachthetailpiece.
11. Usethetailpiecetooltoreinsertandlockthetailpieceinplacetoholdthelocktogether.Donotovertighten.
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Changing a Door LockChanging a door lock is a fairly easy task to do and can usually be completed in about 15 minutes.
Tools and Materials Needed
• Screwdriver
SafetyBecarefulusinganysharporpointedobjects.
Notes:
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2
3
5
Each property will have their own Policy to ensure that as residents move out, they no longer have access to the empty apartment. Let’s discuss some common related topics.
1) Vacant Locka.AVacantLockisoneofagroupoflocksthatareallkeyed
alike.Theseareusedwhiletheapartmentisemptysothatithasthesamekeyastheotheremptyapartments.
b.Thebenefitsoftheselocksarethatallemployeescanaccesstovacantunitswiththeuseofonekey.
c.Thiskeycanbeusedtohaveemployeesandcontractorsperformworkintheunits.Additionally,officeemployeescanshowvacant-readyunitstoprospectswiththesamekey,makingitveryfastandefficient.
d.Whenavacant-readyunitisleased,thelocksarechangedfromtheVacantLocktoanewlock(tothatapartment)justbeforethenewresidentmovein,ensuringthatthenewkeyhasnotbeeninthehandsofanyoneotherthanthenewresidentandthecompany’semployee.
2) Key Securitya.Keysshouldbekeptinalockedcabinetinsidealocked
roomorclosetandshouldneverbemarkedwiththeapartmentnumber.
b.Thereshouldbeaprocessofcheckingkeysouttoemployeesandvendorstokeeptrackofthem.ThispolicymayincludetherequirementthatavendororcontractorleaveaformofIDorcollateraltoensurethereturnofthekeybeforetheyleavetheproperty.
c.FollowProperty/Companypolicytoensurethatallkeysareabletobelocatedatalltimes.
3) Ensure no Duplicatesa.Keeptrackofthecutdepthsofthekeystorecordand
ensurethatduplicatesarenotusedanywhereontheproperty.
b.Keeptrackofwhatlockisplacedwheretoensurethatthesamekeysneverworkonthesameapartmentagain.(thelocksarenotchangedbacktothatapartment)
c.Thislogsheetshouldbestoredinasecurelocation.
Changing a Door Lock (continued)
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Tile: Cleaning GroutIf grout is dirty, you can make it sparkle and shine again by following the steps below.
Tools and Materials Needed
• CommercialgroutcleanerORall-purposebleach-basedcleaningsolution(use1/4cupofchlorinebleachinonequartofwarmwater)
• Stiffbrush
• Whitetowelorpapertowels
• Groutsealer
Safety• Weareyeandhandprotection,aswellasamask.
How-to Steps1.Sprayoncommercialgroutcleanerorbleach-basedsolution.
2.Letcleanersoakintogroutforseveralminutes.
3.Scrubgroutwithastiffbrush.
4.Rinsegroutcompletely.
5.Drygroutwithacleanwhitetowelorpapertowels.
6.Applygroutsealertokeepthegroutcleanforuptoayear.
Notes:
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Tile: Re-grouting TileGot chipped, cracked, or missing grout? It’s no problem—just regrout.
Tools and Materials Needed
• CommercialgroutcleanerORall-purposebleach-basedcleaningsolution(use1/4cupofchlorinebleachinonequartofwarmwater)
• Stiffbrush
• Toothbrush
• Groutsaworputtyknife
• Tilegrout
• Cleansponge
• Cleancloth
• Groutsealer
• VacuumandGroutFloat
Safety• Weareyeandhandprotection,aswellasamask.
• Becarefulusinggroutsawsandputtyknives.
Notes:
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How-to StepsStep 1: Prepare the Area
1.Scrubthetileandgroutthoroughlywithastronghouseholdcleaner.
• Ifthereisanymildew,scrubthetilejointswithatoothbrushdippedinbleachandrinsethoroughly.
2.Removeanydamagedgroutwithagroutsaw,puttyknife,orothersharptool.
3.Vacuumupthemess.
Step 2: Apply Grout and Sealer1.Mixgroutaccordingtothepackageinstructions.
2.Scrubtheareaagain,butthistime,leaveitdamp.
3.UseaGroutFloattoapplygroutwhereneeded, wipingfirmly.
4.Smooththenewgroutwithaclean,dampsponge.
5.Applymoregroutasneededandsmoothagain,until thetilejointsarecompletelyfilled.
6.Applymoregroutasneededandsmoothagain,untilthetilejointsarecompletelyfilled.A“haze”ofdriedgroutingmaterialwillappearonthetilesurface.Oncethishazeisdry(notshinyanymore),removewithacleanterryclothtowel.Ifthisisdoneearlyyoucouldsavetimeonthecleanupbybeingabletoomitstep7.
7.Scrubthetilewithacleanclothtoremoveanydriedgrout.
8.Applygroutsealer.
Tile: Re-grouting Tile(continued)
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Tile: Replacing TileIf tile is damaged, you can replace it without ruining the tiles around it.
Tools and Materials Needed
• Drill
• Hammer
• Coldchisel
• Prybar
• Puttyknife
• Notchedtrowel
• Replacementtiles
• Blockofwood
• Tileadhesive
• Tilegrout
• Cleansponge
• Cleancloth
• Groutsealer
Safety• Weareyeandhandprotection,aswellasamask.
• Becarefulusingpowertools,hammers,chisels,prybars,andputtyknives.
Notes:
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Tile: Replacing Tile (continued)
Beforeremovingoldtile,scarpethegroutfromin-betweenthetile(s)toberemovedandthesurroundingonesthatwillbekepttopreventdamagetothemwhiletheoriginalisremoved.
How-to StepsStep 1: Remove the Damaged Tile1.Drillarowofholesandscorealinewithahammerand
coldchisel.Or,breakupthetilewiththehammerandcoldchisel.
2.Useaprybaralongthechisellinetopullpiecesofthe oldtile.(Afterthefirstoldorbrokenpieceofthetilecomesout,therestwillcomeoutlikeasnap.)
3.Scrapeouttheoldadhesive,ifpossible,witha puttyknife.
Step 2: Install the Replacement Tile1.Spreadnewadhesivewithanotchedtrowel.
2.Centerareplacementtileinthepatcharea.
3.Placeablockofwoodoverthenewtiletoprotectitssurface,thenseatthetileevenlywiththesurroundingsurface.(Youmayhavetotapitgentlywithahammer.)
4.Lettheadhesivesetaccordingtopackagedirections.
Step 3: Apply Grout1.Mixasmallbatchofgrout.
2.Useaclean,wetspongetoforcegroutintotheseams,thenwipeofftheexcess.Repeatuntilthejointisfilled.
3.Scrubthetilewithacleanclothtoremoveanydried andexcessgrout.
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Notes: Interior Maintenance and Repair DiscussionIn this part of the training, you’ll get a chance to discuss other interior maintenance and repair topics.
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Curb Appeal and Exterior Inspections You already know the goal of curb appeal: to make sure that the outside appearance of the apartment community—and its public areas inside—always look attractive to those who see them.
Muchlikemake-readymaintenance,youneedtodevelopacarefuleyeforcurbappeal.Learntoseethegroundsthroughtheeyesofcurrentresidents,potentialfutureresidents,andthoseofyourownerormanagementteam.
Youalsoneedtoguardagainstcurbappealmaintenancebecomingtooroutine,orjustabunchofitemstocheckoffonalist.Youneedtokeepaskingyourself:
• Isthisaplaceresidentscanbeproudtocallhome?
• Doesourcommunitypresentapositivefirstimpressiontopassers-byandguests?
• Isourcommunity’scurbappealagreatadvertisementforprospectiveresidents?
Curbappealissoimportantthateveryoneonthecommunityteammustparticipateinit.Andit’syourresponsibilitytodowhatittakestokeepthecommunitylookingintip-topshapeasyoucompletetheday’swork.
Notes:
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Curb Appeal Checklist Many apartment communities use some sort of tool, like a checklist, to make sure that all curb appeal standards are being met.
Property Entrance Yes NoAdequatesignsSignsingoodconditionEntrancewell-landscapedEntrancefreeoftrashandlitterRoadwayorstreetingoodconditionEntranceandsignswell-lit
Landscaping and Grounds Yes NoTrees,shrubsandlawnslookhealthyDeadorunsightlyplantsremovedSeasonalplantsingoodconditionGroundsfreeoftrashandlitter
Building Exteriors Yes NoBuildingcleanandappearsstructurallysoundDoorsandwindowscleanandingoodconditionVisiblepatios/balconiescleanandunclutteredDumpsterareacleanDumpsterandperimeterfencingingoodconditionSidewalksingoodconditionandfreeoflitterAreaswell-litMailareasfreeoftrashandlitter
Common Entryways, Hallways, Breezeways Yes NoFloorscleanandfreeoflitterWallscleanandundamagedStairwellsandrailingsclean,uncluttered,andingoodconditionAreaswell-lit
Parking Areas and Driveways Yes NoParkinglotwell-stripedAreasclean,freeoftrashandlitter,andingoodcondition“NoParkingArea”and“FireZone”well-markedAreaswell-lit
Curb Appeal Checklist
Office and Inside Common Use Areas Yes NoAdequatesignsSignsingoodconditionExitsignsclearlyvisibleInteriorwell-landscapedWallsandceilingscleanandingoodconditionDoorsandwindowscleanandingoodconditionBlindsanddrapescleanandingoodconditionTilefloorscleanandingoodconditionCarpetedareascleanandingoodconditionLightsinworkingconditionAreasfreeoftrashandlitterBathroomsclean,freshandfreeoflitter
Inside Recreational Areas Yes NoRulesposted,visibleandingoodconditionEquipmentcleanandworkingproperlyAreascleanandfreeoflitterMirrorsandwindowscleanandundamagedLightsinworkingconditionBathroomsclean,freshandfreeoflitter
Outside Recreational Areas Yes NoRulesposted,visibleandingoodconditionEquipmentclean,undamagedandworkingproperlyAreasfreeoftrashandlitter
Pool/Spa Areas Yes NoRulesposted,visibleandingoodconditionPool/spacleanandwaterclearSafetyequipmentinplaceFencegateslatchproperlyFurniturewellarranged,cleanandundamagedAreaswell-landscapedAreaswell-litAreasfreeoftrashandlitter
Laundry Rooms Yes NoFloorscleanandfreeoflitterWallscleanandundamagedMachinesclean,undamagedandinworkingorderTrashreceptaclesavailableandingoodconditionLightsinworkingcondition
Completethischecklistatleastonceaweek,orasoftenasyourcompanyrecommends.
Possible Uses• Teammembersdoingtheday’scurbmaintenancemayusethechecklisttomakesuretheydon’tmissdoingan
importanttask.
• Supervisors—andyes,maybeyou—mayusethemtoinspecttheworkalreadydone.
Curb Appeal and Exterior Inspections (continued)
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Curb Appeal and Exterior Inspections (continued)
Swimming Pool Area SafetyYourapartmentcommunitymustmeetcertainfederal,state,andlocalsafetyrequirementstokeeptheseareassafeforresidentsandguests.Theserequirementsinclude—butarenotlimitedto—safetymeasuressuchashaving:
• Visibledepthmarkersaroundthepool
• Self-closingandself-latchinggatesleadingintothepoolarea
• Life-savingequipment,suchasshepherd’shooksandliferings
• Adequatelightinginandaroundthepoolarea
• Aphoneforemergencies
• Propersigning
Tomakesureyourcommunityisinfullcompliancewithallfederal,state,andlocalrequirements,checkwithyourmanagementteam.
Asforthewaterinthepoolorspaitself,youmayberequiredtohavespecialtrainingandcertificationbeforeyou’repermittedtoworkonimprovingormaintainingwaterquality.Ifyou’reinterestedingettingthistraining,talkwithyoursupervisor.
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Pool Equipment and Tools:Pollutioninpoolwatercomeseitherfromtheenvironmentoriscarriedintothewaterbyswimmers.Environmentalpollutionincludesdust,leaves,chemicalwastes,pollen,spores,andbacteriaandsoon,thatareblownintothewaterbythewind.Swimmerscarryotherpollutantsintothewatersuchassweat,suntanoils,urine,bacteria,viruses,etc.
The basic components of a pool system are: Pump, backwash valve and filter.
Thepoolpumpensuresthatthepoolwatermovesthroughthefilterseveraltimeseveryday,thusremovingunwantedpollutantsanddisinfectedorganicmaterialsasquicklyaspossible.
Backwashing,viathebackwashvalve,sendswaterbackwardsthroughthefilterandflushesthetrappeddirtoutandgoesintothewastedrain.Thetechnicianwillknowitistimetobackwashwhenthefilterpressureisover10psihigherthannormalasreadonthefilterpressuregauge.Afterbackwashing,youwillnoticeanincreaseinreturnpressuretothepool.
Today,themostpopulartypeofwaterfilterforpoolsaresandfilters,atypeoffilterthatismucheasiertomaintainthanpreviousmodels.Whenthefilterhasaccumulatedalargeamountofdirt,thewatercannotpassfreelythroughthesandandthefilterlosesefficiencyasthepressureincreases.
WaterChemistry:
Everyday,swimmingpoolwaterneedstobetestedtoensurecertainlevelsofpoolchemicals.AbalancedswimmingpoolneedstohavethepHandchlorinelevelscheckedandcorrectedonaregularbasis,theotherchemicalvaluesbeingmeasuredlessfrequently.
ThepHisoneofthemostimportantfactorsinpoolwaterbalanceanditshouldbetestedandcorrectedeveryday.pHisthemeasureofhowacid/alkalinetheswimmingpoolwateris.ApHof7.0isneutral;below7.0isacidicandabove7.0isalkaline.Asareference,thepHofoureyesis7.5.AccordingtotheNationalSwimmingPoolFoundation,thestandardforacceptablepHlevelofaswimmingpoolisbetween7.4and7.6
Thedesirablelevelofavailablechlorineinthepoolis1.0-3.0ppm,with2.0ppmbeingtherecommendedideal.Addchlorineaccordingtothetestresults.Foraspaorhottub,thebestsanitizingagentisBrominesinceitworksmoreeffectivelyathighertemperature.Asaroughguide,apoolneedsabout600gramsofgranularchlorine(2-3cups)foreach50,000litersofwatertwiceaweekduringthehotswimmingseason.
Aswithanymaintenanceprocedure,consultyourstateandlocalrecommendationsasitrelatestothechemicalsinswimmingpoolwater.
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Group Discussion: Curb Appeal Ideas and Advice Here’s a chance for you to share your best curb appeal ideas, as well as get the best advice of others.
My Best Curb Appeal Ideas and Advice:
Ideas and Advice from Others:
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Inspecting Building ExteriorsA semi-annual inspection of building exteriors can identify potential problems before they become incredibly costly to repair—or potentially hazardous to residents and community team members.
Building Exterior ChecklistInspector: Date:
Good Fair Poor
LAND GRADING o o oCheck for: Sink holes, low areas that hold water, trip hazards, needs regrading.Notes:
Good Fair Poor
GARAGE o o oCheck for: Proper ventilation, lighting, markings, signs, problem areas.Notes:
Good Fair Poor
RETAINING WALLS o o oCheck for: Leaning, deteriorating materials, wash outs.Notes:
Good Fair Poor
LANDSCAPING o o oCheck for: Plants with disease, insects interfering with the building or A/C units, traffic problems for pedestri-ans, overall look, missed areas.Notes:
Good Fair Poor
DRIVEWAY/WALKWAYS o o oCheck for: Potholes, trip hazards, striping and markings in good shape.Notes:
Good Fair Poor
DECKS/PATIOS o o oCheck for: Overall structural soundness, deteriorating materials, hand rails tight and secure, missing boards or slats, coatings in good shape.Notes:
Good Fair Poor
PORCHES o o oCheck for: Trip hazards, coatings, hand rails, lighting.Notes:
Good Fair Poor
ROOF o o oCheck for: Shingles curling or missing, tiles tiles missing or cracking, storm damage, holds color, sagging roof.Notes:
Good Fair Poor
LEADERS/GUTTERS o o oCheck for: Gutters missing or leaning, debris in gutter; down spouts missing or plugged.Notes:
Good Fair Poor
CHIMNEY o o oCheck for: Damaged vent stacks, separated stacks, creosote build-up in vents, damaged vents and damp-ers, working dampers.Notes:
Good Fair Poor
SIDING o o oCheck for: • Wood: Rotten, splitting, missing siding.• Wood shingles: Rotten, weathered, thin, missing.• Aluminum: Damaged, missing, broken panels.• Vinyl: Missing, torn, split, damaged siding.• Stucco: Holes, broken spots/areas, leaking.• Stone: Missing, broken, holes.• Brick: Broken, missing, leaning bricks.• Asbestos Cement: Stay away unless asbestos trained.Notes:
Good Fair Poor
TRIM o o oCheck for: Damaged or missing, misaligned.Notes:
Good Fair Poor
WINDOWS o o oCheck for: Damaged, broken, leaking, misaligned.Notes:
©2011NationalApartmentAssociation.Allrightsreserved.
Completethischecklistatleasttwiceayear—inspringandinfall—orasoftenasyourcompanyrecommends.
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Notes:
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Key TakeawaysIt’s not easy to sum up a course that has covered as much ground as this one has. But we’ve tried, by identifying eight key takeaways that you can use once you get back on the job:1. Developbothamake-readyandcurbappeal“eye.”Learnhowtoseeajust-vacatedapartment—ortheapartment
groundsandpublicareas—throughtheeyesofcurrentandfutureresidents,aswellasthoseofyourmanagementteamorowner.
2. Completemake-readyandcurbappealactivitiesasquicklyasyoucanwithoutcompromisingquality.
3. Eventhoughyoumayhavehundredsofmake-readyandcurbappealactivitiesunderyourbelt,resistthetemptationtothinkofthemas“justanotherkitchentoclean”or“onemorechecklisttogetdone.”Bothactivitiesdemandyourfullattentionandbesteffort.
4. Usethechecklistsandtrackingtoolsyourcommunityprovidesformake-readyandcurbappealmaintenance.Ifyoudon’thavethesetools,considerusingthesamplechecklistsinyourResource Guide.
5. Usetherepairtechniquesyou’velearnedtodaytoimprovethespeedandqualityofyourwork.
6. Doyourbesttokeepupwiththelatestadvancesintools,technology,andtechniquesastheyrelatetointeriormaintenanceandrepair.
7. Makesureyourswimmingpoolandspaareasareinfullcompliancewithallfederal,state,andlocalsafetyrequirements atalltimes.
8. Considerdoingsemi-annualinspectionsofbuildingexteriorstoidentifyissuesbeforetheybecomecostlytorepairorhazardoustothecommunity.
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Action PlanBased on what you’ve learned today, write down one thing you want to start, stop, and continue doing when you return to your apartment community.
One Thing I Want to Start Doing:
One Thing I Want to Stop Doing:
One Thing I Want to Continue Doing:
Work on these three things for the next month. You’ll most likely improve your on-the-job skills, feel more confident, and enjoy your time as a maintenance technician even more.
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Notes:
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Notes:
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Make Ready Checklist
Living Room OK Fix InitialsSignage/NumberDoorViewerDoorFinishLockSetFrame/ThresholdWallSwitchesDoorStopWallsCeilingReceptaclesBaseboardsWindowsWindowLocksLightsThermostatVentsCableConnectionWaterHeatersPreventiveMaint.
Kitchen OK Fix InitialsWallsFloors/VinylCeilingLightsReceptaclesGFCICabinetsDrawersCountersCaulkingSinkFaucetDisposalPlumbingDishwasherRefrigeratorRangeHoodMicrowaveVentsBaseboardRef.Coils,CleanPaintA/CHeatingVinylAeratorPreventiveMaint.
Bathrooms OK Fix InitialsReceptacles/GFCILightsWallsTileCeilingFloorToiletMechanicsToiletSeatShowerHeadTubSpoutTubStopperMixerValveGrout/CaulkingShowerDoorsSinkAeratorP-TrapTPHolderTowelBarFaucetExhaustFanMirrorMedicineCabinetPreventiveMaint.
Blinds OK Fix InitialsCordsGuidesSlatsScreens
Bedrooms OK Fix InitialsWallsCeilingBaseboardReceptaclesClosetDoorsClosetShelvesWindow/LocksDoors/HandlesPreventiveMaint.
Mandatory Items OK Fix InitialsEntryDoorLockWindowLocksSliderLockStorageLockFireAlarmFireExtinguisherGarageDoorOpenerA/CFilterHoodFilterSubPanelPorchLightingPreventiveMaint.
Date: Unit:
©2011NationalApartmentAssociation.
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Pro
per
ty E
ntra
nce
Yes
No
Ade
quatesign
sSignsingoo
dco
ndition
Entrancewell-landscape
dEntrancefre
eoftrashandlitter
Roa
dwayorstreetingoo
dco
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Entranceandsign
swell-lit
Land
scap
ing
and
Gro
und
sYe
sN
oTrees,shrub
sandlawnslookhealthy
Deadorunsightlyplantsremoved
Seasonalplantsingoo
dco
ndition
Groundsfreeoftrashand
litter
Bui
ldin
g E
xter
iors
Yes
No
Buildingcleanandap
pearsstructurallysou
ndDoo
rsand
windo
wscleanandingoo
dco
ndition
Visiblepatios/ba
lcon
iescleananduncluttered
Dum
psterareaclean
Dum
psterandpe
rimeterfencingingoo
dco
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Sidew
alksingoo
dco
ndition
and
freeoflitter
Areaswell-lit
Mailareasfreeoftrashand
litter
Co
mm
on
Ent
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Hal
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Com
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yourcom
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commends. SAMPLE
PA R T I C I PA N T R E S O U R C E G U I D E
45
Building Exterior ChecklistInspector: Date:
Good Fair Poor
LAND GRADING o o oCheck for: Sink holes, low areas that hold water, trip hazards, needs regrading.Notes:
Good Fair Poor
GARAGE o o oCheck for: Proper ventilation, lighting, markings, signs, problem areas.Notes:
Good Fair Poor
RETAINING WALLS o o oCheck for: Leaning, deteriorating materials, wash outs.Notes:
Good Fair Poor
LANDSCAPING o o oCheck for: Plants with disease, insects interfering with the building or A/C units, traffic problems for pedestri-ans, overall look, missed areas.Notes:
Good Fair Poor
DRIVEWAY/WALKWAYS o o oCheck for: Potholes, striping and markings in good shape.Notes:
Good Fair Poor
DECKS/PATIOS o o oCheck for: Overall structural soundness, deteriorating materials, hand rails tight and secure, missing boards or slats, coatings in good shape.Notes:
Good Fair Poor
PORCHES o o oCheck for: Trip hazards, coatings, hand rails, lighting.Notes:
Good Fair Poor
ROOF o o oCheck for: Shingles curling or missing, tiles tiles missing or cracking, storm damage, holds color, sagging roof.Notes:
Good Fair Poor
LEADERS/GUTTERS o o oCheck for: Gutters missing or leaning, debris in gutter; down spouts missing or plugged.Notes:
Good Fair Poor
CHIMNEY o o oCheck for: Damaged vent stacks, separated stacks, creosote build-up in vents, damaged vents and damp-ers, working dampers.Notes:
Good Fair Poor
SIDING o o oCheck for: • Wood: Rotten, splitting, missing siding.• Wood shingles: Rotten, weathered, thin, missing.• Aluminum: Damaged, missing, broken panels.• Vinyl: Missing, torn, split, damaged siding.• Stucco: Holes, broken spots/areas, leaking.• Stone: Missing, broken, holes.• Brick: Broken, missing, leaning bricks.• Asbestos Cement: Stay away unless asbestos trained.Notes:
Good Fair Poor
TRIM o o oCheck for: Damaged or missing, misaligned.Notes:
Good Fair Poor
WINDOWS o o oCheck for: Damaged, broken, leaking, misaligned.Notes:
©2011NationalApartmentAssociation.Allrightsreserved.
Completethischecklistatleasttwiceayear—inspringandinfall—orasoftenasyourcompanyrecommends.
SAMPLE
PA R T I C I PA N T R E S O U R C E G U I D E
46
MAKE READY BOARD
Apt# FloorPlan Move-OutDate
Trash-Out Paint Make-
Ready
Cleaning Carpet Final
Inspection
Comments Move-In
Date
SAMPLE
NAAEI thanks you for taking this portion of the Certificate for Apartment Maintenance Technicians (CAMT) series.
Handouts from this course, including CAMT Skill Checks and other resources may be downloaded from the NAA Web site by visiting:
www.naahq.org/education/CandidatesOnly
SAMPLE
SAMPLE
EEDUCATIONDUCATIONIINSTITUTENSTITUTE AAppaarrtmtmenenttCCaarreeeerrHHQQ.org.org
4300 Wilson Blvd., Suite 400Arlington, VA 22203
703/518-6141 FAX 703/[email protected]
www.naahq.org
®
SAMPLE