1st Lct-Effective Communication in Business

8/2/2019 1st Lct-Effective Communication in Business

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What is communication

Types of communication

Impacts of culture on communication

Multicultural communication


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Communication is defined as the interchange of thoughts,

information or opinions through shared symbols; e.g.

language, words, phrases.

Some synonyms of the word communication are:

message, word, contact, conversing, discussing, talking;

conversation, discussion, talk, advice, intelligence, news,

tidings.


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Written communication

Non-verbal communicationsignals and signs

Gestures

Verbal Communication

Communication through technology


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We communicate to:

Share our ideas and opinions

Provide feedback to others

Get information from othersGain power and influence

Develop social relationships

Maintain self-expression and our culture


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We communicate and build interpersonal relationships

through:

Speech

WritingListening

Non-verbal language

Music, art, and crafts


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Depending upon the situation, one method ofcommunication may be better than another.

In person: one-to-one

In person: meetings, small groupsIn person: presentations, large groups

Letter

Memo

NoteEmail etc.


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The best way to communicate

an organizational change in unit by memoand small group meetings

the introduction of a new employee by groupand one-on-one meetings

a change in someones job duties by memoand one-on-one meeting


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Your own shyness

Fear of rejection

Peer pressure

Unorganized thinking

Others possibly becoming defensive

Having to deal with aggressive people


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The ability to communicate well has always provided

advantages to those whose posses it.

Organizations cannot function without the open and

effective communicationEffective internal communication

1. Downward

2. Upward

3. Horizontal


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Efficient external communication helps the company to

built good reputation or goodwill.

It includes

LettersProposals

Reports (F.S)

Telephone calls, emails etc.


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Job promotion and professional reputation often depends

on doing well in written and oral communication.

FinanceCommunicate clearly with in organization and

to investors

ProductionDevelop and communicate product

objectives and strategies

MarketingExpress clearly the product qualities and

functions to customer


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It is a primary responsibility in many careers

a) Customer relations

b) Labor relations

c) Marketingd) Sales

e) Teaching

Poor communication can cost an organization time and

money


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Receiver

understands

message

Sender

has

idea

Possible additional

feedback to

receiver

Sender

encodes

message

Receiver

decodes

message

Channel carriesmessage

Feedback

travels to

sender

NOISE

NOISE


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Sender (speaker, encoder)

Speak clearly

Speak Slowly

Subject orientedReceiver (listener, decoder)

Prepare to listen

Establish appropriate eye contact

See listening as an opportunity


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Control your surroundings

Establish a receptive mind-set

Listen for main points

Judge ideas, not appearancesHold your fire

Take selective notes

Provide feedback


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The eyes, face, and body send silent messages

Eye contactFacial expression

Posture and gesturesAppearance sends silent messages.

Appearance of business documentsAppearance of people

Time, space, and territory send silent messages


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Establish and maintain eye contact

Use posture to show interest

Improve your decoding skills

Search for more informationAvoid assigning nonverbal meanings out of context


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Good communication demands special sensitivity and

skills when communicators are from different cultures.

In communication the basis of culture countries have been

divided in to

High context

Low context cultures


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High-Context Cultures

Relational

Collectivist

Intuitive (sensitive)

Contemplative

(thoughtful)

Low-Context Cultures

Linear

IndividualisticLogical

Action-oriented


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High Context

Japanese

Arab

Latin American

SpanishEnglish

Italian

French

North American

Scandinavian

German

Swiss

Low Context


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Understand the value of differences

Dont expect total conformity

Practice focused, thoughtful, and open-minded listening

Invite, use, and give feedbackLearn about other cultures and identity groups

Seek common ground


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What is communication

Types of communication

Impacts of culture on communication

Multicultural communication

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1st Lct-Effective Communication in Business

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