2 cloud operations

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Cloud Service Operations

Oracle Fusion

Human Capital Management

Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

Oracle Fusion Human Capital Management Flexible Deployment Options

On

Premise

Public

Cloud

Same Great Fusion Applications Functionality ✔

Applications Unlimited Apps Available ✔

Configurable/customizable through Fusion’s built-in extensibility platform ✔

Highly customizable via JDeveloper and database tools ✔

Perpetual License ✔

Maintained on your behalf

Dedicated staging environment on your behalf

Hardware and software included in a single subscription price

Always kept current on latest release

Automated backups

Shared Identity Management with other Cloud services


Oracle Fusion Human Capital Management Flexible Deployment Options

On

Premise

Public

Cloud

Same Great Fusion Applications Functionality ✔ ✔

Applications Unlimited Apps Available ✔

Configurable/customizable through Fusion’s built-in extensibility platform ✔ ✔ Highly customizable via JDeveloper and database tools ✔

Perpetual License ✔

Maintained on your behalf ✔

Dedicated staging environment on your behalf ✔

Hardware and software included in a single subscription price ✔

Always kept current on latest release ✔

Automated backups ✔

Shared Identity Management with other Cloud services ✔


Oracle Fusion Human Capital Management Public Cloud Vs On-Premise


Oracle Fusion Human Capital Management Content Migration Solutions

The Content Migration Solutions between Fusion HCM Cloud Service

environments are classified in terms of the direction from which content

is migrated.

Test-to-Production (T2P) - Migrations occur for one type of content,

such as business intelligence or functional setup, at a time

Production-to-Test (P2T) - Typically migrates an entire production

environment to test and, in doing so, overlays the entire contents of the

test environment


Oracle Fusion Human Capital Management Production-to-Test Migration

Migrates database content from Production to Test

Overwrites Test environment which is unavailable for one day

Both environments must be at the same patch level

Service is on request - recommendation: Get on the P2T schedule well in advance

Production user definitions are migrated

Content Migrated :

All transaction data and functional setup data in the Fusion Applications schema

File attachments (for example, agreements, orders) stored in Universal Content Management (UCM)

Flexfield customizations

Metadata Services (MDS) customizations (for example, Oracle Composer changes)

BI Web Catalog and Repository Definition (RPD)

Oracle Data Integrator (ODI) repository

WebCenter contents


Oracle Fusion Human Capital Management Test-to-Production Migration

The Fusion HCM Cloud Service supports migration of several of the most common customer configurations from the test

environment to the production environment.

The typical use case for such configurations is performing your configurations in the test environment, validating that you configured

them correctly, and migrating them to the production environment


Oracle Fusion Human Capital Management Test-to-Production Migration

The Fusion HCM Cloud Service supports migration of several of the most common customer configurations from the test

environment to the production environment.

The typical use case for such configurations is performing your configurations in the test environment, validating that you configured

them correctly, and migrating them to the production environment


Oracle Fusion Human Capital Management Setup Migration through FSM

Migrates setup from one environment to another

Typical use case is migration from Test to Production

Migrates all setup for a Logical Business Object (LBO)

Scope, an FSM concept, allows row-level migration but is not enabled for many HCM LBOs

Target to Source migration rules:

Setup from target will be inserted into source if it does not exist in the source

Setup rows from target that exist in the source will be updated with changes from the source

General Rule: Effective Start Dates must be the same to be considered as a match


Oracle Fusion Human Capital Management Setup Migration through FSM

The following table identifies the Logical Business Objects (LBOs) for which FSM migration is supported with Release 7


Oracle Fusion Human Capital Management Environment Management Services and Tools

P2T Content Migration Utility: Copies Production data to Test

Setup migration through Functional Setup Manager (FSM)

Flexfield Metadata Migration through FSM

Page Composer UI Extensions Migration through Fusion Middleware (FMW) and/or CSM

(Customization Set Migration, new with Release 7)

BI/Reporting Migration through Oracle Transactional Business Intelligence (OTBI)/ Business

Intelligence Publisher (BIP)

Refresh of Test environment: Provides the customer with a new Test environment

Data load Delete Scripts: Removes bad/incomplete data from tables during initial

implementation (through Oracle Support)


Oracle Fusion Human Capital Management Cloud Service Options – Requested through MOS


Oracle Fusion Human Capital Management Cloud Change Management

Regular Maintenance : Oracle Cloud Operations reserves the following regular maintenance windows targeted to occur during the

statistically lightest utilization period for that deployment region.

Mandatory monthly application patching cycle (Patch Bundles)

Cadence is Test environment (1st Friday) first followed by production two weeks later (3rd Friday)

Optional weekly as-needed one-off patching

Optional weekly accumulated one-off patching

4-6 month application upgrade cycle

1 year tech stack and infrastructure upgrade cycle

(for example, Exadata, Exalogic, OS, firmware, switches, load balancers, firewalls, hypervisor, database)

Most maintenance is applied Friday evening through Saturday morning (for each time zone)

Planned Maintenance : Schedules may be viewed on the Oracle Cloud Customer Portal. Oracle will endeavor to provide customers with

five business-day advance notice if a different maintenance window is required. Maintenance extension alerts will also be posted on the

Customer Cloud Portal.

Emergency Maintenance : Oracle will apply emergency maintenance as required to maintain the operation, security, and performance of

the Oracle Cloud services. Emergency maintenance may include, but is not limited to, the application of patches, configuration changes,

hardware repair, or other required activities.


Oracle Fusion Human Capital Management Patching


Oracle Fusion Human Capital Management

Upgrades

Typically two upgrades are provided each year

Cloud Fusion Applications release numbers are the same as on-premise.

A Cloud upgrade may include multiple releases.

Oracle communicates logistics and what’s new before, during, and after the upgrade in many forms.

Upgrading HCM Cloud customers occurs over several months. Customers may defer an upgrade, but must eventually accept it

Upgrades are applied to Test environments first and, after customer validation, to Production environments: - Test environments are

upgraded throughout the week. - Production environments are upgraded during weekends

Customers must plan for and execute upgrade validation

Customer Benefits

Provides functional and technical enhancements and fixes

Feature/function improvements

Usability enhancements

Technical updates

Re-establishes the baseline for future updates

Eliminates the conventional problem of being stuck with an obsolete software version


Oracle Fusion Human Capital Management

Recommended Customer Upgrade Validation Procedures

Develop Upgrade Validation Plan Review testing plans and scripts originally prepared for the implementation project to test the same scenarios in the newly upgraded environment.

Review any communications or training materials and guides for feature/function changes due to the upgrade, to incorporate them into the customer's

validation strategy.

Perform Post-upgrade Validation Configuration: Review the setup for primary code values, such as Departments, Locations, Jobs and confirm that all appear to be the same as they were

prior to the upgrade.

Employee Data: Create and run a few simple reports on employees showing their personnel and assignment information prior to the upgrade. Then run

the same reports again after the upgrade to verify that the information appears the same as prior to the upgrade.

Reports: Run a few regular reports and confirm they are working correctly.

Integrations: Run a test of each of the customer's integrations to confirm that they are all working properly.

Security: Sign on to OIM and verify that you can query all of the customer’s organizations. Create a new user and assign roles.

Special Considerations Single sign-on: Verify that you are still able to sign in successfully using Lightweight Directory Access Protocol (LDAP) accounts.

E-mail notifications: If you previously had email notifications turned off in Test, you can control this as part of the customer’s user account settings. Make

sure that you have selected the Suppress User Account and Email Notifications option in the Manage Enterprise HCM Information task.

Multiple languages: Verify that each of the language packs is still available and working properly.

Upgrade Problem Reporting

Log a Service Request (SR) through My Oracle Support (MOS), providing as much documentation as possible including pre-upgrade and post-upgrade

behaviors.

Oracle will provide problem reporting guidelines for each upgrade (For example, SR naming conventions, problem categorization types to use).


Oracle Fusion Human Capital Management Backup & Disaster Recovery

Backup Policies

Online backup of the database, code tree, and archive logs are performed by Oracle for Production environments.

Backup is for Oracle's sole use in the event of a disaster

Backup is made to disk daily and copied to tape twice a week.

Backup is maintained at an offsite storage facility for 5 weeks.

The offsite tape storage vendor (PCI certified for tape vault mgmt) takes the tapes offsite on a daily basis.

Data stored in the backup tapes for the service is encrypted using strong cryptography (AES-256 bit) and a True

Random Number Generator (TRNG) for the generation of strong keys.

Restoration of data from the stored backup tapes is tested twice annually.

Disaster Recovery Objectives

Oracle provides a service option for customers requiring faster recovery responsiveness than that Oracle already provides to

its Cloud customers through its business continuity plan and service level objective of 99.5% uptime.

The enhanced service provides contractual confirmation of DR efforts – recovery point of no more than one hour and a faster

recovery time objective (no more than 12 hours).


Oracle Fusion Human Capital Management Know How to Work with Oracle SaaS

Understand key differences between On-premise, SaaS by other providers, and Oracle SaaS.

Oracle SaaS offers several services and resources to help you perform successful customer engagements.

First, understand how to work effectively with Oracle Support. They are the primary team you should be contacting for any

issues or guidance you might need during implementation. There are few best practices to triage and escalate the issues. Be

aware of those and apply whenever situation arises.

Oracle Operations team is like the IT team performing technical operations on your Cloud services. Be aware of how the

team performs certain routine pro-active tasks such as patching. Also know what specific cloud service-related requests the

Oracle Ops team will be performing on your behalf. Understand how you, as an implementer need to request for these.

Oracle COE is available to assist and guide you during implementation. Understand its function and leverage Oracle COE

appropriately during or after the implementation.

Date post:	15-Apr-2017
Category:	Technology
Upload:	mohamed-refaei
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