Service ProviderPerspective

Tata Consultancy Services

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Service Provider Perspective

• The MCA21 program• The Scope of the Project• The MCA21 Solution Overview• Innovations Used• Recent Improvements• Outcome• Roadmap for Future

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The MCA21 Program A Public Service Delivery Transformation Program undertaken by

TCS under the BOOT ( Build Own Operate and Transfer ) Model

Enables end-to-end Automation of Ministry functioning leading to almost paperless office

Continuously evolving platform enabling the Ministry to meet the Objectives set out in the Citizen Charter

100% electronic filing DSC based Authentication Electronic Stamp Duty XBRL - Business Intelligence and Journey continues ….

MCA21 is an award winning, benchmark e-Governance project for Govt. of India

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MCA21- Program ScopeApplication Digitization

Data Migration

Operational and MIS reports

Infrastructure Setup

Data Center and Disaster Recovery Site

Servers and Workstation at all the Ministry offices

Network Backbone linking 80 offices Pan India

Stakeholder Engagement

Set up of 52 Facilitation centers across India

Gateway – Interoperability and Secure Interaction

MCA21 Back Office – for Regulatory functions

MCA21 Front office -Citizen’s Portal

Establishment functions–HRMS, Payroll, Finance

E-Mail helpdesk and Call Center

SLA based Response

Workshop , Training and Media Communication

45 Million paper records across all ROC’s

Project spanning Build & 6 years Operations phaseTotal staff involved in build phase ~ 800; Operations phase 500 reducing to 400

Data Centre

MCA HQ(1)

RD(7)

ROC(23)

DisasterRecoveryCentre

GovtSecureRepository

Virtual Front Office

Physical Front Offices

•Showcase(4)•Non-Showcase (42)•SEZs (6)

STAK

EHO

LDER

SBOOT Model project with Service Delivery Outcome

MCA21 Solution Overview• Secure and Scalable , SOA based

Architecture• Supports Interoperability• 8 Million Peak hits on portal / day• 70K + e-filing per day peak• DC - DR site with active switchover every

quarter• Systems Availability 24*7*365

Stakeholder s• Public ,Professionals (, CFC’s, ICAI, ICSI, ICWAI, Companies

Directors (Registered users 260,000)• Ministry, (1400 users) , RBI, SFIO• Banks, Certifying authorities ( > 6 Lakhs DSC’s issued)

Data Centre Secure(Similar environment in Disaster Recovery Centre)

Integrate with MCA application and Native clients if necessary

To Back offices

Disaster RecoveryNIC/BSNL

Front Office Network

Internet

Bank NetworkPublic/Private

PFO/TFO

VFO

CA’s

MCA Front Office Portal MCA Gateway MCA Business

LayerMCA Backoffice

Application

MCA Backoffice Portal

MCA Corporate Database

MCA Network

Workflow System(IBM MQ)

Document Management System

(IBM DB2 Content Manager)

Establishment Functions(PeopleSoft)MIS Reporting

Mail/Collaboration ServerSLA Monitoring(Tivoli Suite)

MCA Documents

DataExchange

Payment Gateway

Time Stamping

Authentication(OCSP/CRL Fetcher)

To partner banks(online/offline

payment records)

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Innovations Used

• Implementation of offline mode of filling of e-forms• Utilization of publicly available software so that end-user did not incur any

additional cost• Elimination of data entry of information available in the repository using

‘pre-fill’• Automated pre-scrutiny to ensure accuracy of data• Authentication of signatories using Digital Certificates (DSC) on the e-forms• System of Role-Check to verify antecedent of the signatory• Electronic payment methods like Credit Card, Internet Banking & recently

introduced NEFT type of payment• Straight Through Processing of filings not requiring approvals• Introduction of electronic stamp papers• Electronic communication to stake-holders using SMS and e-mail

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MCA Website

Components of MCA21 - Portal

• Comprehensive static information

• Provides facilities for complete interaction with MCA

– User registration

– E Filing of all forms

– Status Inquiry

– Company Inquiry

– Director Information Number (DIN) request and inquiry

– Company Master Data Correction

– Certified Filing Centers (CFC)

– Investor Grievances

• Provides Any Time, Any Where access to MCA services on a 24X7 basis

www.mca.gov.in/MCA21

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Components of MCA21 - E Forms

• 75 e Forms as per 1956 Company Law

• Limited re-engineering done to remove redundancies without changes to law

• Covers all types of interaction with Registrar of Companies (RoC), Regional Directorates (RD), and Head Office (HO)

• Ability to pre-fill data from MCA’s National Corporate Information Data base

• Ability to check form before being up loaded for processing

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Components of MCA21 - DSC

• Largest in the World (about 680,000)

• Digital Identity in Electronic World

• Need for DSC on electronic forms and attachments

– Privacy

– Authenticity

– Integrity

– Non-repudiation

• Public Key Infrastructure (PKI) based technology

• Procure ‘Individual’ Category DSC (min Class 2) from any Licensed CA

• Single DSC suitable for multiple roles/Business transactions

• Role checks for Directors & Professionals 11

Components of MCA21 -Internal Administration

• Automation of all Govt of India rules covering

– Human Resources Management– Payroll Management– Financial Management

• Used state of the art ERP package Peoplesoft

– Customization done to implement Govt. of India Rules

• Data capture and verification for all employees including historical service records

• 6th pay commission recommendations implemented in record time

• All information now available ONLINE

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MCA21 Facilitation centers - Registrar Front Offices

• 52 brand new Registrar Front Offices (RFO) setup PAN India

• Manned by Customer Service Executives (CSE) with standardized processes in a common look & feel across all offices

• Stringent SLA’s defined for Citizen Service– Wait Time– Service Time

• Provides– Facilitation – Training & Education– Hand holding for e Filing– 1st level stakeholder response at local city

level– Becomes local unit for channelising all

stakeholder responses

Has become a benchmark for Quality Citizen Service delivery

I Integrated Stakeholder Management Model

• Multi-channel Stakeholder response model– Physical through MCA Facilitation

center

– Inward call center

– Outward calls

– E mail help desk

– Public Training thru Workshops

– CBT’s on portal

• Formal Launch in each major city in India

• Continuous update of FAQ and Instruction kits on portal

• Focused attention to resolve stakeholder issues in a time bound manner

• Special Attention by Callback• Metrics based stakeholder

response management model

Comprehensive Digitization of legacy documents

• Digitization of company records across all ROC offices

• Digitization factory setup in each ROC office covering

– Extraction of permanent records

– Preparation of documents for scanning

– Scanning

– Meta Data Entry

– Verification of scanned images

– Digitally signing scanned images (pdf)

– Uploading into central document master

• Data correction done for

– Company master based on corrections provided

– Charge data based on Charge documents

• More than 45 Million pages of historical documents scanned and loaded into digital repository

Ensured that all relevant historical records are available - electronic retrieval

Back Office Processing for Director Identification Number (DIN) Issuance

• TCS has set up a BPO center for Director Identification Number (DIN) issuance dedicated for MCA

• Performs BPO processing– Prospective and Existing Directors

apply online for DIN and Attach proof of identity, residence to BPO

– BPO verifies online evidences based on Govt. of India guidelines using 4 eye principle

– GOI reviews and audits this process– Sends Approval / Rejection letter to

applicants signed by GOI official– Also enables Online availability

Components of MCA21 - E-Stamp• Introduced e-stamping from 13th Sept 2009 making incorporation

completely paperless• Joint initiative – MCA, States/ Union Territories and Banks• Dispensed with effort and cost to physically visit the treasury and saved

time• A prominent Green initiative in MCA21 leading to reduction in paper usage

to the extent of 10 Million pages so far• Emerged as a Model program for replication• World Bank commended the e-Stamping initiative as one of the significant

achievements

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Recent Improvements

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• Implementation of XBRL to enable comprehensive Data Analytics and data exchange with other regulatory bodies

• Business Intelligence Platform for Analysis and strengthened monitoring

• Joined Up Services – Verification of Trademark• Opening of Corporate Bank Account on company’s

registration with MCA21 • Issue of Digitally Signed Certificates leading to near

paperless office• Withdrawal of Offline mode payment for low value

transactions

The Outcome - Comprehensive Citizen Service Delivery

One of the largest implementation of Digital Certificate based Authentication in the World

Radical Improvements

-Ease of compliance and Accessibility of information

Ministry of Company Affairs available to thestakeholders on 24*7*365 through the MCA portal- www.mca.gov.in

Any where any time filing through MCA portal

More access points – 52 Registrar’s Front officeslocated across India (Now Four RFO’s)

Multiple payment options including electronicpayments – credit card, internet banking,NEFT

Digital signature based governance – ensuresvalidity of documents in court of law

Migration of 45 million historical documentsinto electronic repository

All stake-holder communication made electronic –Certificates, Letters, Status via e-mail and SMS

Implementation of electronic stamp duty –reducing a major hassle to citizen forprocurement of the same

The Outcome - Improved Regulatory Functioning

One of the largest transaction based system implementation In the Government of India

-Secure, InteroperableGovernment Functions

All Ministry Officials carry out regulatory functionson-line

FIFO (First in First out) mode of functioningleading to improved transparency

Digital Signature base Approvals and certificates

Electronic workflow driven paperless back-office for faster and easier processing

Implementation of Technical scrutiny rules for anyillegal and fraudulent activities

Dashboard based monitoring of productivity,service time, pendency, quality of response byoffice, function Dashboard level monitoring

Extensive MIS and Operational reporting systemmade available to the Ministry

Business Intelligence on XBRL based e-filings

Radical Improvements

Road Map for future

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• Implementation of Phase II of XBRL and BusinessIntelligence Platform

• Implementation of Investor Education Protection Fund aplatform for investors to view status of their unclaimedand unpaid Dividends and Deposits

• Planned for integration of other Administrativefunctions with MCA21 comprising of LLP (LimitedLiability Partnership) and OL (official Liquidators),NCLT (National Company Law Tribunal) and CLB(Company Law Board)

• Authentication of Officials of Banks using DigitalCertificates

THANK YOU

A GREEN PROJECTSAVES 100 MILLION PAGES EACH YEAR!

SHARMILA SAHAI (sharmila.sahai@tcs.com)

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