2003 box hill institute annual report - Amazon Web...

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contents

box hill institute annual report 2003

Vission/Mission/Values 5

Report from the Institute Council President 6

Report from the Institute Chief Executive Officer 8

Institute Council 10

Directors of Box Hill Enterprises Ltd 11

Establishment 11

Management, Committees and Teams 11

Campus Locations 12

Summary of the Number of Persons Employed 13

Organisational Chart 14

2003 Institute Performance Summary 16

Campus Services 20

Commercial Development 22

Corporate Marketing 24

Corporate Services 26

Educational Operations 30

Government Initiatives 34

Industry Initiatives 36

Organisational Development 38

Students and Learning 40

Teaching and Learning 42

Teaching Centre Reports 44 -65

Service Centre Reports 66 -75

Freedom of Information 76

Financial Statements 77

3

Compliance Index

Charter and Purpose9.1.3 (i) (a) Manner of establishment and Relevant Minister 11

9.1.3 (i) (b) Objectives, functions, power and duties 5

9.1.3 (i) (c) Services provided and persons or sections of community served 5

Management and Structure9.1.3 (i) (d) (i) Names of Council Members and Directors 10

9.1.3 (i) (d) (ii) Names of senior office holders and brief description of each office 11

9.1.3 (i) (d) (iii) Chart setting out organisational structure 14

Financial and Other Information9.1.3 (i) (e) Workforce data and application of merit and equity principles 13

9.1.3 (i) (f) Application and operation of FOI Act 1982 76

9.1.3 (ii) (a) Summary of financial results with previous four comparatives 26

9.1.3 (ii) (b) Summary of significant changes in financial position 26

9.1.3 (ii) (c) Operational objectives for the year and performance against those objectives 16

9.1.3 (ii) (d) Major changes or factors affecting achievement of objectives 16

9.1.3 (ii) (e) Events subsequent to balance date xxxiii

9.1.3 (ii) (f) Full details of each consultancy > $100,000 28

9.1.3 (ii) (g) Number and total cost of consulting engagements < $100,000 28

9.1.3 (ii) (h) Extent of compliance with Building Act 1993 20

9.1.3 (ii) (i) Statement that information listed in Part 9.1.3 (iv) is available on request 29

9.1.3 (ii) (k) Implementation and compliance with National Competition Policy 29

9.1.3 (iv) (a) Statement that declarations of pecuniary interests have been duly completed 29

9.1.3 (iv) (c) Publications produced by the Institute 29

9.1.3 (iv) (d) Details of changes in prices, fees, charges, rates and levies charged by the Institute 76

9.1.3 (iv) (e) Details of any major external reviews carried out on the Institute 29

9.1.3 (iv) (f) Details of any major research and development activities undertaken by the Institute 29

9.1.3 (iv) (g) Details of overseas visits undertaken 29

9.1.3 (iv) (h) Marketing and Public Relations activities undertaken 72

9.1.3 (iv) (i) Occupational health and safety measures 38

9.1.3 (iv) (j) Industrial relations 38

9.1.3 (iv) (k) Major committees sponsored by the Institute 11

9.9 Whistleblowers Protection Act 33

Statement on compulsory non-academic fees, subscriptions and charges 29

Initiatives developed for operations information 70

Financial InformationStatement of Financial Performance9.2.3 (ii) (a) Revenue by class xvii

9.2.3 (ii) (b) Investment income xvii

9.2.3 (ii) (c) Loss on sale of non current assets xxii

9.2.3 (ii) (d) Material revenues from exchanges of goods or services xvii

9.2.3 (ii) (e) Depreciation and amortisation expense xviii

9.2.3 (ii) (f) Bad and doubtful debts xviii

9.2.3 (ii) (g) Financing costs n/a

9.2.3 (ii) (h) Increment/decrement on the revaluation of assets xxi

9.2.3 (ii) (i) Auditor’s remuneration xxvii

continued over…global educators

4 box hill institute annual report 2003

Financial Information (continued)

Statement of Financial Position9.2.3 (iii) (a) (i) Cash assets xviii

9.2.3 (iii) (a) (ii) Inventories by class xix

9.2.3 (iii) (a) (iii) Receivables, including trade debtors, loans and other debtors xix

9.2.3 (iii) (a) (iv) Other assets, including prepayments xix

9.2.3 (iii) (a) (v) Investments by class n/a

9.2.3 (iii) (a) (vi) Property, plant and equipment xx

9.2.3 (iii) (a) (vii) Intangible assets xix

9.2.3 (iii) (b) (i) Overdrafts xviii

9.2.3 (iii) (b) (ii) Interest bearing liabilities xxii

9.2.3 (iii) (b) (iii) Payables xxii

9.2.3 (iii) (b) (iv) Finance lease liabilities n/a

9.2.3 (iii) (b) (v) Provisions, including employee entitlements xxii

9.2.3 (iii) (c) (i) Authorised capital n/a

9.2.3 (iii) (c) (ii) Issued capital n/a

9.2.3 (iii) (d) Equity and movements in equity xxiii

Financial Statements9.2.2 (i) (a) Statement of financial performance vii

9.2.2 (i) (b) Statement of financial position viii

9.2.2 (i) (c) Statement of cash flows ix

Notes to the Financial Statements9.2.2 (i) (d) Ex-gratia payments n/a

9.2.2 (i) (d) Amounts written off n/a

9.2.2 (i) (e) Consolidated financial statements of subsidiaries iv – xxxii

9.2.3 (iv) (a) Charges against assets n/a

9.2.3 (iv) (b) Contingent liabilities xxvi

9.2.3 (iv) (c) Commitments for expenditure xxvi

9.2.3 (iv) (d) Government contributions xvii

9.2.3 (iv) (e) Employee superannuation details xxvii

9.2.3 (iv) (f) Assets received without adequate consideration n/a

Councillor Related DisclosureCouncillor Information9.4.2 (i) Institute Council members xxviii

9.4.2 (ii) Total remuneration of all councillors of the Institute xxviii

9.4.2 (iii) Analysis of councillors' remuneration bands of $10,000 xxviii

9.4.2 (iv) Executive officers whose remuneration falls within $10,000 bands above $100,000 xxix

9.4.2 (v) Amounts paid to superannuation plans regarding the retirement of councillors xxix

9.4.2 (vi) (a) (b) Loans made, guaranteed or secured by the Institute to a councillor or related party xxix

9.4.2 (vii) (a) The aggregate amount of loans made xxix

9.4.2 (vii) (b) The aggregate amount of repayments received n/a

Financial information relating to significant initiatives taken/strategies developed for the Institute’s international operations 42

Public Sector Management & Employment Act (PSMEA)Extent of compliance 23

vision,mission & values

5global educators

VisionBox Hill Institute will be recognised as Australia’s No. 1 global vocational education and trainingprovider.

MissionThe mission of Box Hill Institute is centred on students, skills and staff. The mission is:

• To provide students with a positive learning environment and give them the opportunity to excelin the global employment market.

• To provide industry and the community with highly skilled and well educated people capable ofmaking productive contributions.

• To provide a working environment that attracts and nurtures leaders in vocational education,training and services.

ValuesService to students, other customers, the community and one another

Excellence in everything we do, by adopting the highest professional standards

Learning which contributes to our growth as individuals and a community

Integrity through honesty, fairness, transparent communication and trusting relationships

Accountability to those we serve and each other

Achievement by recognising and rewarding achievers, responsible risk taking, creativity and innovation

Equity & Access by providing people with fair and reasonable opportunities to participate and excel on merit

Caring for the well-being of our diverse community and maintaining a balance betweenour personal and professional lives

Teamwork which encourages participation and empowers people to exercise initiative and responsibility

Leadership which consistently inspires mutual respect and outstanding performance

Continuous of staff, learning programs, our environment and systemsDevelopment

Partnerships with Government, industry, employers, secondary schools and the localcommunity which are mutually beneficial.

presidentsmessage

Philip MoranPresident

Box Hill Institute Council


Box Hill Institute reinforced its leadership position in education andtraining during 2003.

One of the major highlights was the publication of a State Governmentreport, which showed that, on the basis of a number of measures, Box Hill Institute is one of the best performing TAFEs in Victoria and Australia.

The Institute’s consistently high performance in education and trainingand commitment to community was also publicly recognised at theWhitehorse Business Group’s Excellence in Business Awards where wewon the Excellence in Corporate Citizenship Category.

The Institute was also named as a finalist for the Training Provider of the Year Award at the Victorian State Training Awards.

Over the years the Institute has worked hard through strong financialmanagement and development of commercial income to ensure thatthe expenditure associated with its activities consistently falls withinbudget.

Corporate Governance remains a priority for the sector and Box HillInstitute. In 2002 the Institute Council reviewed its corporategovernance processes to ensure they were clear and actionable. Theseprocesses were reviewed in 2003 to ensure they were consistent withguidelines developed and released by the Victorian TAFE Association.

The Institute made considerable progress in the development of itsStrategic Plan for 2003 - 2007. The Strategic Plan was widelydisseminated throughout the Institute for consultation and Counciladopted the 2003-2007 Strategic Plan at its final meeting for 2003.

During 2003 members of the Council were involved in a number of thestrategic projects outlined in the Strategic Plan including the IndustryManufacturing Plan, the Elgar Development, the Biotechnology IndustryTraining Plan and Degree development.

The opportunity for TAFEs to offer degrees was one of the mostsignificant events to occur in the education and training environmentduring 2003. Council welcomed the development of the two degreesubmissions - in Applied Music and the other in Computer SystemsNetworking.

7global educators

The impending introduction of degrees and the development of TAFEspecialist industry centres - like the Institute’s Centre of Specialisation forSmall and Medium Sized Enterprises make TAFE an exciting place to beand will significantly change the landscape of TAFE and Box Hill Instituteover the next five years.

It is the Institute’s strong industry focus together with its innovativedevelopments which will ensure that Box Hill Institute continues toimprove its leadership position and remain attractive to both industryand students.

I would like to take this opportunity to thank my fellow Councillors, the Institute’s Chief Executive Officer John Maddock and the Institute’sManagement team and staff for their commitment and the resultsachieved during the year.

Phil MoranPresidentBox Hill Institute Council

CEO’smessage

John MaddockChief Executive Officer


Box Hill Institute performed exceptionally well during 2003, using the year to consolidate the strategic platforms which will support the Institute into the future.

The Institute provided education and training programs across a range ofindustry sectors this year exceeding the requirements of the Institute’s 2003Performance Agreement with the Office of Training and Tertiary Education.

Domestically student enrolments again recorded strong growth reflecting our developing relationships with secondary schools, Local Learning andEmployment Networks and other partners.

Box Hill Institute continued to drive and support Government apprenticeshipand traineeship initiatives and we were one of a number of organisationsfunded by the Federal Government to deliver training contracts. TheInstitute’s performance in this area was ranked highly by the FederalGovernment and the contract’s further funding has enabled the initiative,commenced in 1999, to continue to be supported into the future.

Each year the Australian National Training Authority through the NationalCentre for Vocational Education Research surveys TAFE graduates about theirsatisfaction with the course they have studied and their employmentoutcomes. Significantly 82% of Box Hill Institute students rated the quality oftheir course 4 or more out of 5 with 83% saying they had achieved or partlyachieved their main reasons for doing the course.

Box Hill Institute performed well above State and National averages withregard to TAFE’s main mission - to provide people with access to employmentand educational opportunities. 96% of those graduating in 2002 wereemployed or in further training as at 30 May, 2003.

Box Hill Institute Apprentice of the Year Michael Hoffman demonstrated theopportunities within the TAFE sector for personal, as well as academicfulfilment being named Victoria’s top apprentice and reaching the finals ofthe 2003 Australian National Training Awards. Other students demonstratedtheir talent and the teaching prowess within the Institute with successes inInternational, National and State competitions including Worldskills, Gown ofthe Year and the Melbourne International Flower and Garden Show.

Internationally, inbound student enrolments exceeded those of 2003 at atime of international volatility.

Offshore student enrolments also grew, with China and Vietnam showingthe greatest success. Extended campus arrangements continued in Shanghai,China, with programs being delivered in Engineering and InternationalBusiness. Instability in some of our traditional markets gave the Institute anopportunity to explore prospective new markets in South America andMexico.

The Institute’s partnerships and relationships with overseas commercialpartners in Kuwait, Malaysia, Vietnam, Indonesia, Taiwan, China, Korea, EastTimor, Papua New Guinea and Fiji continued to make a valuable contributionto the Institute’s global outlook and operations.

9global educators

Our Global Education Network, which brings togetheremployers and education organizations from overseas,continued to develop, providing students and staff fromSouthern Alberta Institute of Technology, Calgary and BoxHill Institute with an international flavour to their learning.

Other international initiatives will allow 2004 students tohave the ability to enrol in dual award, ‘international’versions of Advanced Diplomas in Information andCommunication Technology (ICT) and HospitalityManagement. A number of new relationships were alsostarted in the United Kingdom and Europe.

Ensuring consistency and quality of our operations overseasis a priority as the Institute continues to expandinternationally. The International Extended Campus Unit was strengthened to ensure it could support the Institute’steaching centres in managing our franchised programsoverseas as well as ensuring the academic integrity of ourprograms delivered offshore..

The Institute believes its future strengths lie in its strong links with our local community and industry and as such isstriving to maintain its leadership position in Manufacturing,Information and Communication Technologies,Biotechnology, the Performing Arts and Small and MediumSized Enterprises.

We were delighted to welcome the Minister for Educationand Training The Hon. Lynne Kosky MLA to the Instituteduring 2003 for the official opening of the Institute’s Centreof Specialisation for Services to Small and MediumEnterprises.

The Institute also received funding from the Office ofTraining and Tertiary Education (OTTE) to conduct a feasibilitystudy for a Centre of Specialisation in Biotechnology. TheInstitute funded the development of its own BiotechnologyIndustry Training Plan.

The Institute’s relationship with Cisco Systems also went fromstrength to strength. In 2003 the Institute was contracted todeliver quality assurance services for Cisco in the Asia Pacific.The outstanding work done by our staff on the Ciscoprogram led to their recognition with individual and teamawards at the Cisco Academy Conference held in Thailand.

The Cisco relationship also assisted us in developing newpartnerships with Panduit, IBM, Oracle and a privatecompany based in NSW called Terasys Australia.

The Institute was delighted when the State Governmentannounced it would allow TAFEs to offer degrees in nicheareas. Box Hill Institute presented two applications to theOffice of Training and Tertiary Education to offer degrees inBachelor of Computer Systems (Networking) and Bachelor ofApplied Music. Work is also near completion for asubmission for a Bachelor of Biotechnology and Innovation.In another but related initiative the Federal Governmentannounced it would allow TAFE Institutes, private providersand universities to develop and deliver associate degrees ashigher education awards. Plans have been developed so theInstitute can offer a suite of associate degrees in 2004.

Infrastructure management and development continuedapace during 2003 with the official opening of a newcampus in Ceylon Street, Nunawading which providestransport and industrial skills courses.

Work continued on schedule with the new $19.5m ElgarDevelopment and completion is expected late 2004. Thenew building will house our Business and Science Programsand a student resources area.

The Institute is focused on ensuring our students have thebest teaching available. The responsibility for this is ceded tothe Institute’s Board of Studies which during 2003 reviewedBox Hill Institute’s AQTF compliance systems and our plansfor developing bachelor degrees.

The Institute has also made a strong commitment to thedevelopment of its people through a range of corporatelyfunded initiatives. We were delighted to be named in anOffice of Training and Tertiary Education report as one of the leaders in Professional Development in the TAFE system. We are also well-placed when benchmarked with likeindustries across Australia.

An exciting development during 2003 was a partnership withMonash University where 23 Institute staff have enrolled in aMaster of Education (Work and Learning) while another 21staff have enrolled in a Master in Organisational Leadership.

Institute staff were also recognized internally through anumber of mechanisms including the Institute’s StaffAchievement Recognition Program (SARP). The winners for2003 were: Employee of the Year - Sandy Pell; Team of theYear - Jon Hull & Fergus Buckingham; Internal Performance & Service - Betty Yu; Innovation & Change - Jon Hull &Fergus Buckingham; Communication & Corporate Citizenship- Sandy Pell; Business Development - Jobs Plus; Teacher ofthe Year - Stephen Mead.

Initiatives such as these assist us in retaining excellent staff.Our latest survey staff confirmed that our staff are wellsatisfied with the Institute. Our biannual staff survey had aresponse rate of 60% - well above many industry standardsand an overall satisfaction score of 80 was recorded for 2003compared with 76 in 2001.

As this report has outlined, the Institute has madeconsiderable progress against its 2003-2007 Strategic Plan. I would like to sincerely thank a number of people:

• our community and industry partners,

• Institute Council President Phil Moran and members of theInstitute council who have so diligently given up their timeto provide us with good governance and stewardship,

• Institute management for their leadership,

• and the Institute’s magnificent staff for their commitmentand work performed during the year.

It is with such commitment to purpose that such results are possible.

John MaddockChief Executive OfficerBox Hill Institute

institutecouncil

10

Key A

reas


Ongoing Appointment - Chief Executive OfficerMr John Maddock

Ministerial AppointmentsMr Philip Belcher Appointed 29/01/2001 for 3 yearsMr Peter Seamer Appointed 27/03/2003 for 3 yearsMs Elizabeth White Appointed 26/04/2002 for 3 years

Ministerial Appointments - IndustryAssociate Professor John Rasa Appointed 27/03/2003 for 3 yearsMr Glenn von Bibra Appointed 29/01/2001 for 3 yearsMs Genevieve Webb Appointed 26/03/2003 for 3 years

Co-opted AppointmentsMs Christine Kilmartin Appointed 27/02/2002 for 3 yearsMr Philip Moran Appointed 27/02/2001 for 3 yearsMr Bruce Thompson Appointed 25/02/2003 for 2 years

Elected Staff RepresentativeMr Fergus Hudson Appointed 01/06/2003 for 2 years

Elected Student RepresentativeMr Rodney Vardy Appointed 01/04/2002 for 1 yearMs Pheobe Garside Appointed 01/04/2003 for 1 year

Office BearersPresidentMr Philip Moran

Vice PresidentsAssociate Professor John RasaMs Genevieve Webb

Back Row (left to right):

John Rasa, Pheobe Garside, Philip Belcher,Peter Seamer, Elizabeth White, Glenn VonBibra

Front Row (left to right):

Christine Kilmartin, John Maddock,Genevieve Webb, Fergus Hudson

Absent:

Philip Moran, Bruce Thompson

11global educators

Responsible Person:

The Hon. Lynne Kosky MP

Minister for Education and Training

Directors of Box Hill Enterprises LtdThe names and relevant details of the Directors in office at thedate of this report are:

John MADDOCK, (Managing Director)

Philip BELCHER

Fergus HUDSON

Christine KILMARTIN

Philip MORAN (Chair)

John RASA

Peter SEAMER

Bruce THOMPSON

Glenn VON BIBRA

Genevieve WEBB

Elizabeth White

EstablishmentBox Hill College of Technical and Further Education (TAFE) wasestablished by an Order in Council dated 25 January 1984, underthe Victorian Post-Secondary Education Act 1978, following anamalgamation with the Whitehorse College of TAFE.

The Governor in Council approved orders changing the name ofBox Hill College of TAFE to Box Hill Institute of TAFE on 12September 1995.

The functions, powers and duties of the Institute are set out inthe Vocational Education and Training Act 1990 and theConstitution of the Council of the Box Hill Institute of TAFE.

The relevant Minister for Education and Training is


Management, Committees and TeamsChief Executive OfficerJohn Maddock

General Managers

Deputy CEODarrell Cain

Campus ServicesDermot O’Sullivan

Corporate MarketingDavid Whitehead

Corporate ServicesJoanne James

Government InitiativesJill Baird

Industry InitiativesJim Irwin

Students & LearningAngela Hoare-Lippman

Teaching & LearningAnne Jones

Organisation DevelopmentAngela Hutson

Commercial DevelopmentsJohn Italiano

Committees• Audit Committee• Board of Studies• Enterprise Bargaining Agreement (EBA) Consultative Committee• Finance and Budget Committee• Occupational Health and Safety Committee• Student Management Business Process Redesign Steering

Committee• Risk Management Steering Committee

Advisory Teams• Commercial Advisory Committee• Institute Development Advisory Committee• Marketing Advisory Committee• Apprenticeship Marketing Working Party• Global Education Network Working Party• Government Natural Working Party• Information and Communication Technology Working Party• International Extended Campus Unit Working Party• Overseas Marketers Working Party

campus locations &secondary schools extended campuses


Aquinas CollegeAshwood Secondary CollegeBalwyn High SchoolBerwick Secondary CollegeBox Hill Senior Secondary CollegeBrentwood Secondary CollegeCanterbury Girls Secondary CollegeCatholic Ladies CollegeChandler Secondary CollegeDe La Salle CollegeDiamond Valley CollegeDistance Education Centre Vic.East Doncaster Secondary CollegeEchuca & Dist. VET ManagementEdenhope CollegeEltham High SchoolEmmaus CollegeFairhills High SchoolFerntree Gully Secondary CollegeForest Hill Secondary CollegeFrankston High SchoolGenezzano CollegeHighvale Secondary CollegeIvanhoe Grammar SchoolKillester CollegeKoonung Secondary CollegeKooyong Secondary CollegeLilydale Adventist AcademyLuther CollegeMazenod CollegeMelbourne Girls CollegeMentone Girls Grammar SchoolMethodist Ladies College

Ceylon Campus30-32 Ceylon StreetNunawading 3130

Telephone (03) 9286 9122www.bhtafe.edu.au

Elgar Campus465 Elgar RoadBox Hill 3128


Ellingworth Campus4 Ellingworth ParadeBox Hill 3128


Nelson Campus853 Whitehorse RoadBox Hill 3128


Whitehorse Campus1000 Whitehorse RoadBox Hill 3128


Monash Secondary CollegeMontmorency Secondary CollegeMooroolbark Heights SecondaryCollegeMt. Lilydale Mercy CollegeMt. Waverley Secondary CollegeNhill CollegeNorwood Secondary CollegeOur Lady of Sacred Heart CollegeOur Lady of Sion CollegeParkwood Secondary CollegePlenty Valley Christian SchoolPresbyterian Ladies CollegePreshil Memorial SchoolRainbow CollegeRowville Secondary CollegeSalesian CollegeSherbrooke CommunitySiena CollegeSt. Joseph’s CollegeSt. Paul’s CollegeStar of the Sea CollegeStrathcona Girls Grammar SchoolTemplestowe Secondary CollegeTrinity CollegeUniversity High SchoolUpwey High SchoolWantirna Secondary CollegeWarrandyte High SchoolWellington Secondary CollegeWesley CollegeWheelers Hill Secondary College

Extended Campuses inSecondary Schools

summary of numberof persons employed

13global educators

November 2003

TEACHING STAFF Full-Time Part-Time TOTAL EFTOngoing Female 77 63 140 117.26

Male 159 15 174 168.59Fixed Term Female 10 30 40 27.95

Male 12 9 21 17.85Sessional Female 148 148 47.70

Male 168 168 64.40Total Teachers 258 433 691 443.75

NON TEACHING STAFF Full-Time Part-Time TOTAL EFTExecutive Officers Female 5 5 5.0

Male 6 6 6.00Management Female 16 1 17 16.52

Male 18 1 19 18.60PACCT Ongoing Female 106 42 148 132.38

Male 49 4 53 51.20PACCT Fixed Term Female 32 24 56 44.31

Male 8 6 14 11.10PACCT Casual Female 13 13 4.21

Male 3 3 0.70Other Staff Ongoing Female 2 2 4 3.05

Male 27 5 32 30.56Other Staff Female 24 24 6.67

- Fixed Term and Casual Male 1 16 17 4.62TOTAL Female 248 347 595 405.05 TOTAL Male 280 227 507 373.62 TOTAL All 528 574 1101.52 778.67

November 2002

TEACHING STAFF Full-Time Part-Time TOTAL EFTOngoing Female 89 47 136 119.15

Male 169 15 184 178.74Fixed Term Female 14 49 63 42.46

Male 22 19 41 34.59Sessional Female 106 106 38.28

Male 116 116 45.42Total Teachers 294 352 646 458.64

NON TEACHING STAFF Full-Time Part-Time TOTAL EFTExecutive Officers Female 4 1 5 4.80

Male 6 0 6 6.00PACCT Ongoing Female 114 35 149 135.99

Male 69 4 73 71.40PACCT Fixed Term Female 24 31 55 39.04

Male 9 5 14 12.10PACCT Casual Female 29 29 7.92

Male 6 6 2.66Other Staff Ongoing Female 2 2 4 3.45

Male 22 3 25 23.68Other Staff Female 1 69 70 16.66

- Fixed Term and Casual Male 6 40 46 16.44TOTAL Female 248 369 617 407.75 TOTAL Male 303 208 511 391.03 TOTAL 551 577 1128 798.78

box hill institutemanagement chart 2003


Corporate Services

Joanne James

Organisation Development

Angela Hutson

Campus Services

Dermot O’Sullivan

Deputy CEO

Darrell Cain

Teaching & Learning

Anne Jones

Students & Learning

Angela Hoare-Lippman

Op

erat

ion

s te

amTarget Industry Portfolio

General Managers Team

Target Country Portfolio

15global educators

Hospitality& Retailing

Business& HACS

Teaching Centres

Automotive, Transport and Engineering K McCollum

Biotechnology and Animal Sciences S Warner

Building and Furniture Studies G Pringle

Business Programs A Kong

Computer Technology R McAllister

Electrical and Refrigeration Trades T Waterson

English Language Studies S Cote

Hairdressing, Beauty and Floristry V Rasa

Health and Community Services D Leslie

Hospitality and Tourism Studies H D’Arcy

Industrial Sciences and Extract Industries D Gaulke

Industry Education and Training J Oliver

Information Sciences C Hardie

Management and Small Business V Bray

Media, Design and Arts J Stafford

Off Campus Learning Services A Penny

Performing Arts and Leisure R Stephens

Vocational Access and Education N Waters

Service Centres

Educational Product Services J Weatherly (Acting)

Executive Support - Business Development D Baxter

Executive Support - Directorate K Ferguson

Executive Support - Risk Management M Booth

Facilities Services J Buultjens

Finance P Wilkins

Human Resource Services W Shevlin

Information Technology Services J McAlister

International Student Office F Vuillemot

Library and Student Support L Pope

Marketing - Victorian Region T Kelly

Registrar S Tomasetti

Strategic Projects & Educational Operations B Stumpf

Industry Initiatives

Jim Irwin

Government Initiatives

Jill Baird

Malaysia Thailand ChinaMiddle

East & allothers

Business Development Team

IT, Communications& Engineering

Commercial Developments

John Italiano

Corporate Marketing

David Whitehead

16

Box Hill Institute ensures that vocational education and training is responsive toindividual student needs while meeting the future directions of the Victorianeconomy by committing to a strategic management framework within a matrixorganisational structure. The matrix organisation ensures that the Institute’sstrategic platforms are implemented in an innovative environment. GeneralManagers provide leadership and are responsible and accountable for a range of initiatives, which are reflected in the Institute’s four strategic and fourmanagement platforms. These platforms are:

Strategic Platforms Management Platforms

Leaders Globally Managing Students and Customers

Leaders in Learning Managing Business Growth

Leaders in Community Managing Capacity and CapabilityRelationships

Leaders in Technology Managing Business Performance

The Institute’s student management system (SMART) recorded 32,865enrolments in 2003 compared to 32,580 in 2002. Total enrolments at Box HillInstitute over the past 10 years are shown in Chart 1.

2003 institute

Chart 1: Box Hill Institute – 10 Year Comparison of Total Enrolments

35,000

30,000

25,000

20,000

15,000

10,000

5,000

1994

26,0

16

1995

27,2

39

1996

27,0

06

1997

28,3

96

1998

26,7

24

1999

29,2

28

2000

28,7

94

2001

32,9

12

2002

32,5

80

2003

32,8

65

performance summary


Enro

lmen

ts o

f A

ll Pr

ofi

le T

ypes

2003 Operational Performance

Darrell CainDeputy Chief Executive Officer

17

Enrolments under state recurrent funding constituted47.2% of total enrolments (compared with 50.4% in2002 and 51.8% in 2001).

Enrolments under state recurrent funding in non-apprenticeship/traineeship areas included:

• 3,051 full-time (an increase of 2.6% from 2002)

• 7,576 part-time (a decrease of 4.8%)

• 1,106 off campus (a decrease of 2.6%)

Apprenticeship/traineeship enrolments of 3,795 (a decrease of 12.1%) produced a total of 15,528 enrolments.

The remaining 17,337 enrolments (an increase of 7.3%)came from short courses, fee for service courses, othergovernment funded programs and internationalstudents.

The composition of enrolments in 2003 is comparedwith 2002 in Chart 2.

Chart 2: Comparison of 2002 and 2003 % of Enrolments by Program Type

P Profile F/T

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

9.3%

9.1%

P Profile P/T23.1%

P Profile O/C

L Profile11.5%

13.4%

Non-rec Profile

global educators

% of Enrolments

24.4%

3.4%

3.5%

52.8%

49.6%

2002

2003

18

Student contact hours generated in 2003 were 7.17m compared with 7.00m in2002 (an increase of 2.4%).

Total student contact hours at Box Hill Institute over the past 10 years arecompared in Chart 3.

The student contact hours generated from state recurrent funding were 4.49mcompared with 4.58m in 2002 (a decrease of 1.9%), representing 62.6% ofstudent contact hours in the Institute in 2003 (compared to 65.3% in 2002).

Recurrent student contact hours generated comprised:

• 2,057,644 for full-time students (an increase of 2.6%)

• 1,274,937 for part-time students (an increase of 0.8%)

• 1,014,277 for apprentices/trainees (a decrease of 11.5%)

• 145,377 for off-campus students (a decrease of 0.3%)

The remaining 2,680,405 student contact hours were generated through non-recurrent funding (an increase of 10.4%).

The composition of student contact hours in 2003 is compared with 2002 in Chart 4.

Chart 3: Box Hill Institute – 10 Year Comparison of Total StudentContact Hours

7,000,000

6,000,000

5,000,000

4,000,000

3,000,000

2,000,000

1,000,000

1994

8,000,000

4,71

7,50

0

1995

5,10

7,79

5

1996

5,11

4,99

0

1997

5,29

6,28

9

1998

5,36

5,88

5

1999

5,15

9,30

8

2000

5,50

4,05

4

2001

6,49

1,44

9

2002

7,00

6,11

0

2003

7,17

2,64

1


Stu

den

ts C

on

tact

Ho

urs

of

all P

rofi

les

Typ

es2003 Institute Performance Summary

19

The Institute participated in the Australian National Training Authority TAFE Student Outcomes Survey2003 (based on students who completed in 2002), which was managed by the National Centre forVocational Education Research.

Box Hill Institute graduates exceeded the State and National average in almost all the key survey areas,with 96% of Box Hill graduates working or in further studies after 30 May 2003, compared to 82%prior to commencement of a course. Of these graduates, 23% were employed in their first full-timeposition, and 32% made a significant change of occupation as a result of training.

The following table (Table 1) outlines the major findings, specific to Box Hill Institute from this survey.

Chart 4: Student Contact Hour delivery by Profile comparison (2003-2002)

Table 1: Selected Institute results from the 2003 Student Outcomes Survey (NCVER)

P Profile F/T

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

P Profile P/T

P Profile O/C

L Profile

Non-rec Profile

35.0% 40.0%

2002

2003

global educators

% of Student Contact Hours

28.7%

28.6%

17.8%

14.1%

16.6%

18.1%

2.0%

2.1%

37.4%

34.7%

Item Box Hill Institute Victorian Average Australian Average

At 30 May 2003:• Graduates who were employed 84% 78% 74%• Graduates who were unemployed 9% 12% 13%• Graduates who were not in the labour force 6% 9% 11%

Graduates unemployed before commencing their 56% 47% 45%TAFE course who found work by 30 May 2003

Graduates who gave main reason for doing the course as ‘to get a job (or own business)’ who were 72% 67% 64%employed at 30 May 2003

School leavers (graduates starting course within 12 monthsof leaving school) who were employed at 30 May 2003 84% 78% 78%

Graduates who were employed in their first full time job 23% 24% 24%

Graduates who were employed or in further study after 96% 95% 92%their training as at 30 May 2003

campusservices

20

The General Manager Campus Services, Dermot O’Sullivan, is accountable for the achievement of the following objectives:

• To ensure infrastructure is developed and managed to provide a positiveworking and learning environment for staff, students and clients; and

• To ensure working conditions are safe and secure for all facility servicescarrying out minor new works and maintenance.

Key Initiatives included:To ensure infrastructure is developed and managed toprovide a positive working and learning environmentfor staff, students and clients...

Elgar Project

The Elgar Project will become Box Hill Institute’s new facility at the ElgarCampus. The extension of the campus will help ensure that the eastern regionwill continue to have access to world-class education and training through BoxHill Institute.

The construction phase of the Elgar Project commenced and continuedthroughout 2003. Despite poor weather conditions throughout the wintermonths, the project made good progress by the end of 2003.

Preparation for occupancy, planned for January 2005, began along with thedevelopment of proposals for technology familiarisation for building users to beconducted in 2004.

Property Acquisitions

In accordance with the Institute Strategic Plan, a number of sites were identifiedfor acquisition. A number of properties were purchased adjoining the Institute’sElgar and Nelson Campuses. These acquisitions further consolidate the presenceof the Institute in the Box Hill Central Activity District.

Timetabling

The Timetabling Team, a major contributor to the effective management ofspace within the Institute, was reorganised to provide more comprehensivecustomer service coverage and greater capacity for data collection and analysis.This resulted in the ability to absorb an increase in demand for space within theexisting resources.

Whitehorse Campus Capital Submission

Capital proposals for the redevelopment of the Whitehorse Campus, which builton the 2002 Whitehorse Precinct Plan, were put forward and achievedacceptance on the Planning List. This staged redevelopment will allow for thereblocking and restacking of existing buildings to better accommodate studentneeds. Renovation of the stock will also provide greater comfort levels foroccupants and reduced maintenance liability, thus improving the environment in which staff and students operate.

Dermot O’SullivanGeneral Manager

Campus Services

Facilities master planning

• Estate management

• Space and accommodation planning

• Infrastructure and services development

Property operations and facilitiesservices

• Environment management

• Physical Safety

Capital Works

Security

e-Infrastructure

Key A

reas


21

Whitehorse Campus Lift Project

Government funding was recieved for the installation ofa lift at the Whitehorse Campus. After commencingwork late in 2003, the process is expected to take fourmonths. This process will involve the building,manufacture and installation packages for the completeinstallation and operation of the lifts. This work has beendesigned to conform to the master plan for the Campus,whilst providing an improved amenity for staff andstudents prior to the major redevelopment of theCampus.

To ensure working conditions are safeand secure for all facility servicescarrying out minor new works andmaintenance...

Occupational Health and Safety

The major safety related activity for the Institute was the participation in the Public Sector Audit Programmeconducted by Worksafe. This confirmed that theInstitute’s direction is appropriate and provided aplatform from which to conduct targeted training,including management, specialist and curriculum-based.

In addition to maintaining the initiatives commenced in2002, a focus on the integration of a safety culture foreveryday activities has shown another positive outcomefor 2003.

global educators

commercialdevelopment

22

John ItalianoGeneral Manager

Commercial Development

Leaders Globally

Managing Business Growth

• Commercial Activities and businessdevelopment

• Capturing and managing internationalbusiness opportunities

• Capturing Information andCommunications Technology (ICT)opportunities

• Industry Partnerships

Key A

reas


The General Manager Commercial Development, John Italiano, is accountablefor the achievement of the following Institute objectives:

• To increase commercial activities that contribute to profitable businessoutcomes for the Institute;

• To develop appropriate strategies and plans to increase the Institute’s markets nationally and internationally for international inbound students and project work;

• To position Box Hill Institute to capture training and business opportunities inthe field of Information and Communication Technology (ICT); and

• To maintain current partnerships and develop further strategic partnershipswith industry.

Other responsibilities include meeting government performance targets incurriculum maintenance management in the areas of Electrical and Electronics,Engineering and Automotive.

Key Initiatives included:To position Box Hill Institute to capture training andbusiness opportunities in the field of ICT...

In 2003, various Centres in the ICT field made inroads in many new areas ofindustry. The Cisco relationship led the Institute into new relationships withPanduit, IBM, Oracle and a private company based in NSW, Terasys Australia.

Staff from the Centre for Refrigeration and Electrical Trades attended training inthe United States of America in order to be set up as the Training Centre forCisco sponsored curriculum in Telecommunications training. The Centre forInformation Sciences undertook a similar role in training for Java Programming.

The success of the Cisco program in the Centre for Computer Technologycontinued with the Centre being contracted to deliver quality assurance servicesfor Cisco in the Asia Pacific region. The Centre staff were also recognised withindividual and team awards at the Cisco Academy Conference held in Thailandin early December 2003.

In April 2003, the General Manager Commercial Development attended ameeting of the Cisco Learning Institute in Phoenix Arizona to register Box HillInstitute’s interest in taking on the agency for distributing the CLI VirtuosoInternet delivery platform for Australia and New Zealand. Contracts for this weresigned in December 2003.

A long term relationship with Terasys Australia led to the Centre for InformationSciences supporting a new program to deliver training in Oracle 9i technology.

23global educators

During 2003, the Institute’s international extendedcampuses put high demand in Centres delivering ICT,Business and Engineering training. This growth isexpected to continue through 2004.

To maintain current partnerships anddevelop further strategic partnershipswith industry...

A major outcome in 2003 was the signing of a newcontract in the Centre for Health and CommunityServices. Box Hill Institute was approached to develop atraining program for health workers across the state ofVictoria. 200 trainees were enrolled and trainingcommenced prior to June. Nearly all the training wascompleted under a fee-for-service arrangement.

Partnerships with companies such as Cisco, NHP, DELL,Sidchrome, Aveda, GSS, Bakers Delight, Unigraphics,Panduit and many others continued to contribute to theInstitute’s growth in government and commercial fields.

The Centre for Automotive, Engineering and Transportnegotiated a major initiative by securing a ComputerIntegrated Manufacturing system incorporating a roboticarm. The result was an industry contribution of over$150,000 in value to the Institute.

In 2001, Box Hill Institute was commissioned by CiscoSystems to become one of three Super Cisco AcademyTraining Centres in the world. This partnership returnedalmost immeasurable benefits to the Institute. In 2002 to2003, two more Centres in the Institute became CiscoAcademy Training Centres for telecommunicationscabling, JAVA programming and Unix.

The success of these initiatives was rewarded by a furtherextension of the contract and also the awarding ofanother contract to support sponsored curriculumthroughout South East Asia for 2003 to 2004.

Commercial Development

During 2003, the International Extended Campus Unitwas established to provide administrative support toCentres involved in overseas campuses. The unit assistedthe Centres in dealing with the issues hindering growthinternationally and the increased workload the extendedcampuses impose.

The first half of 2003 was heavily affected in the area ofproject growth internationally. The effects of SARS andinternational instability prevented travel related tomarketing efforts. Effort was shifted to South Americaand Mexico in order to explore some unaffected andprospective new markets.

For the second half of 2003, the marketing effortincreased significantly. China and Vietnam showed thegreatest success with new contracts signed in bothcountries and current clients increasing intakes in thevarious programs being delivered.

The most popular courses delivered in the overseascampuses included Diplomas and Advanced Diplomas inComputer Systems, Information Technology, Business,Management and Marketing as well as in Hospitality andMechanical Engineering plus an emergent high demandfor Automotive Studies.

Management Development training was also in highdemand with major projects either in the final stages ofnegotiation or delivery in late November and December.More interest is being shown in other countries and theInstitute has seeded development of a suite of programswith input from a number of Centres. The newmarketing material will ensure consistency in outgoinginformation reaching potential clients.

The environment in Victoria is very competitive and both government and non-government commercialcontracts attract heavy competition from both public and private providers.

corporatemarketing

24

The General Manager Corporate Marketing, David Whitehead commenced inthis position in late October 2003. David is accountable for the achievement ofthe following Institute objectives:

• To develop a corporate marketing plan that is strategic but also includesaction plans to grow the business of the Institute;

• To enhance existing and establish new strong, mutually beneficial ties withEastern suburbs schools, local government, businesses and with thecommunity;

• To build on industry and business partnerships that provide vocationaleducation and training opportunities for students and support businessdevelopment and growth;

• To ensure that the Institute targets appropriate international markets and hasthe capacity and capability to sustain current activities and further growrevenues and profits;

• To ensure a comprehensive range of strategies are in place to provideeffective communication with staff, students and the local community;

• To lead the planning and implementation of a fund development program;and

• To contribute to the ongoing strategic planning of the Institute, achievebudget targets and ensure statutory compliance in the areas of responsibility.

David WhiteheadGeneral Manager

Corporate Marketing

Corporate Marketing Plan

• Corporate Image

• Market Specialist Industry Centres

Easter suburbs relations

• Community Relationships

• Community Communication

Key Account RelationshipsInternational Marketing

• Capturing and Managing International Business

• Regions Management

• Country Management

Corporate Communication

• Staff and Students

• e-Communication (Knowledge Base and Website)

Fund Development

Key A

reas


25global educators

26

corporateservices


The General Manager Corporate Services, Joanne James, is accountable for theachievement of the following Institute objectives:

• To ensure the Institute’s annual operating and capital expenditure budgets andfinancial plans reflect the Institute’s strategic and management plan objectivesand that resources are allocated to enable achievement of these objectives;

• To ensure revenue, expenditure and surplus targets are achieved, liquidityratios and investment balances are maintained at financially prudent levels andthe Institute’s investment in assets is maximised;

• To ensure compliance with all relevant financial management and otherfinancial statutory requirements for Box Hill Institute of TAFE and Box HillEnterprises Limited within an appropriate internal control and audit frameworkand as required by the Victorian Auditor General and the Council AuditCommittee;

• To ensure the Institute’s commercial contracts development processes, policiesand procedures are in accordance with sound commercial principles and that arobust framework is in place for the management and monitoring ofprofitable trading arrangements;

• To enable the Institute to capitalise on the efficiencies to be obtained from E-Business infrastructure and processes; and

• To ensure the Institute has an appropriate Risk Management Framework tomanage key risk areas and that there are processes in place to ensurecontinuous improvement, monitoring and review of the Institute’s RiskManagement policies and procedures.

Key Initiatives Included:To ensure the Institute’s annual operating and capitalexpenditure budgets and financial plans reflect theInstitute’s strategic and management plan objectivesand that resources are allocated to enableachievement of these objectives...

To ensure revenue, expenditure and surplus targetsare achieved, liquidity ratios and investment balancesare maintained at financially prudent levels and theInstitute’s investment in assets is maximised...

2003 Financial Results

For the year ending 31st December 2003, the Institute and its controlled entity,Box Hill Enterprises Limited, recorded a consolidated operating result fromordinary activities of $10,061 million.

The operating result before government contributions for specific projects,depreciation and net movements in the long service leave provision totalled$4,968 million. This result, together with the achievement of targets relating tothe Institute’s working capital and investment balances resulted in the Instituteachieving its key financial objectives for the year.

Summary of Significant Changes in Financial Position

At 31st December 2003, current assets of $26,200 million represented anincrease of 38 percent on total current assets recorded at 31st December 2002.The increase was attributable to the favorable trading result for the year togetherwith the requirement for the Institute to hold liquid funds to support a 33percent increase in current liabilities. This increase in current liabilities was

Joanne JamesGeneral Manager

Corporate Services

Institute BudgetFinancial Management/FinancialViabilityFinancial Statutory Compliance andAudits

• Audit Compliance

Other Non-Financial StatutoryCompliance

• Eg: Privacy, Whistleblowers, RecordsManagement, ESOS

Sound Business PerformanceManagement and Business Processes

• Commercial Contracts and Tradingarrangements

• e-Business

Company Secretary: Box Hill Enterprises- Corporate Compliance

27global educators

attributable to the Institute receiving income for fee-for-serviceprograms, student fees and charges and projects undertakenthroughout 2003, which will be delivered in 2004

The net effect of these changes was a small improvement in theconsolidated entity’s working capital from 2.13:1 to a ratio of2.21:1 at completion of 2003. This small improvement inworking capital has helped the Institute adequately manage itsfinancial management risks considering the reliance oncommercial surpluses to assist with the following:

• Fund the Institute’s strategic initiatives;

• Support the Institute’s fixed overheads;

• Fund the annual asset replacement program; and

• Fund the Elgar Project development through 2004, inconjunction with Institute reserve funds.

During 2003, the value of non-current assets represented byProperty Plant and Equipment increased by 12.4 percent due toa re-valuation of land undertaken from 31st December 2003,resulting in a corresponding increase as reflected in theInstitute’s Asset Revaluation Reserve.

Non-current liabilities, representing long service leaveentitlements, increased by 6 percent due to an increase in theunderlying service values upon which the liability is based.

1999 - 2003

YEAR ENDED 31. DECEMBER 2003 2002 2001 2000 1999$’000 $’000 $’000 $’000 $’000

SUMMARY OF FINANCIAL PERFORMANCE

Government Contributions – Operating 46,123 44,310 44,881 38,041 33,424

Government Contributions - Specific Projectsl 9,747 3,717 1,302 3,382 1,581

Other Operating Revenue 26,148 25,524 25,398 21,408 19,298

TOTAL OPERATING REVENUE $82,018 73,551 71,581 62,831 54,303

Depreciation 4,390 4,719 4,764 3,729 3,766

Net Movement in Provisions for Long Service Leave 264 972 (1,011) 2,211 (1,290)

Other Operating Expenditure 67,303 66,130 64,888 54,687 50,963

TOTAL OPERATING EXPENDITURE 71,957 71,821 68,641 60,627 53,439

Operating Result for the Year 10,061 1,730 2,940 2,204 864

Operating result before government capital contributions, 4,968 3,704 5,391 4,762 1,759depreciation and net charge for provisions for long service leave.

.

SUMMARY OF FINANCIAL POSITION:

Current Assets 26,200 19,043 18,825 15,468 9,621

Non-Current Assets 114,834 102,114 85,478 84,422 81,775

Total Assets 141,034 121,157 104,303 99,890 91,396

Deduct:

Current Liabilities 11,877 8,923 11,968 9,275 7,859

Non-current Liabilities 7,279 6,855 5,884 6,779 5,257

NET ASSETS 121,878 105,379 86.451 83,836 78,280

Equity:`

Accumulated Surplus 10,756 1,536 23,552 21,426 18,002

Reserves 83,998 78,229 62,899 62,410 60,278

Contributed Capital 27,124 25,614 - - -

TOTAL EQUITY 121,878 105,379 86,451 83,836 78,280

WORKING CAPITAL RATIO 2.21 2.13 1.57 1.67 1.22

Five Year Consolidated Financial Summary

Consultancies

Details of consultancies engaged during 2003 are asfollows:

These engagements relate to various consultants primarily engaged for the provision of architectural,quantity surveyor and design services for the Institute’sElgar Project; advice on the Institute’s directions inbiotechnology and manufacturing and services to theInstitute’s statewide student management system (MIS) Project.


Non - Academic Fees and Charges

For the year ended 31 December 2003, the Institute:

• Collected amounts totalling $504,922 in compulsorynon-academic fees, subscriptions and charges fromstudents and prospective students;

• Spent those fees, subscriptions and charges collectedon counselling, student support and learningresources; and

• Did not make any payments of the fees, subscriptionsand charges to student organisations.

corporate services

CONSULTANCIES OVER $100,000

CONSULTANTS NUMBER OF TOTAl FEES PARTICULARS OF PROJECTS ESTIMATED FUTURE ENGAGEMENTS PAID INVOLVED COMMITMENT

CNA Australia Pty Ltd 1 $613,217 Support, Development and Maintenance

of Data Warehouse, EIS Cognos Cubes & $614,636

Oracle RDBMS for the Statewide MIS Project.

Solidity Pty Ltd 1 $673,882 Support, Development and Maintenance of $769,088

QL-S Student System for the Statewide MIS Project

Datacom 1 $121,469 Support, Development and Maintenance of $121,649

QL-S Student System for the Statewide MIS Projec

Godfrey Spowers (Vic) Pty Ltd 1 $162,679 Architect services for Elgar East Building Project $110,000

CONSULTANCIES BELOW $100,000

CONSULTANTS NUMBER OF ENGAGEMENTS VALUE $

Consultancies below $100,000 17 $475,731

Risk Management

As part of its annual Risk Management program, the Instituteundertook a detailed revision of all risks identified in theInstitute’s Corporate Risk register. Risk treatment plans weredeveloped and put in place for all ‘high’ risks which wereidentified.

In addition, a Risk Steering Committee was established with theresponsibility of ensuring that all key risk activities as approvedby Council and the Chief Executive Officer are implemented,reviewed and monitored on a timely basis and in accordancewith the Institute’s Risk Management Policy and Plan.

The Institute also achieved an improved result in relation to theVictorian Management Insurance Authority’s risk managementperformance assessment tool (RIMPAT) with a rating for 2003of 64.56 compared to 51.06 for 2002.

National Competition Policy

The Institute has in place policies and procedures to ensurecompliance with the National Competition Policy which takeinto account Victorian Government’s ‘Competitive Neutrality: A Statement of Victorian Policy’ requirements.

Other Relevant Information

Consistent with the requirements of the Financial ManagementAct 1994, Box Hill Institute has prepared material on thefollowing items, details of which are available on request and inaccordance with the Institute’s Freedom of Information Policies:

• Changes in prices, fees, charges, rates and levies;

• Declarations of pecuniary interests;

• Major external reviews;

• Major research and development activities;

• Overseas visits undertaken;

• Publications;

• Occupational health and safety assessments and measures;

• Industrial relations issues; and

• Major committees sponsored by Box Hill Institute.

Enquires should be addressed to:

The Freedom of Information OfficerBox Hill Institute465 Elgar Road,Box Hill 3128Telephone: (03) 9286 9222

29global educators

To ensure the Institute’s commercialcontracts development processes, policiesand procedures are in accordance withsound commercial principles and that arobust framework is in place for themanagement and monitoring ofprofitable trading arrangements...

Student Management Business Process Review Project

In 2003, the Institute commenced a project to review keybusiness processes relating to its student managementactivities. To assist with the project the Institute engaged theservices of Charter Wilson to provide expert consultancy in the specific area of business process redesign and systemfunctionality requirements and Day Neilson CharteredAccountants to provide a quality overview of the Institute’sproject governance processes in relation to the project.

Governed by a steering committee comprising seniormanagement together with representatives of key user groups,the project is being managed within the framework of acomprehensive project plan. In addition to project governancerequirements, the project plan specifies a number of requiredproject outcomes.

A key objective of the project is the requirement for theidentification and implementation of improved businessprocesses to support higher service levels to the Institute’sstudents and staff, and to improve the effectiveness andefficiency of the Institute’s related business processes.

Ultimately, the Institute’s redesigned business processes willneed to be supported by a comprehensive and evolutionarycomputerised Student Management System if the benefits andoutcomes of the project are to be fully realised into the future.

To ensure the Institute has an appropriateRisk Management Framework to managekey risk areas and that there areprocesses in place to ensure continuousimprovement, monitoring and review ofthe Institute’s Risk Management policiesand procedures...

educationaloperations

30

Darrell CainDeputy Chief Executive Officer

Managing Students andCustomers

• Client Satisfaction Studies

Managing Business Growth

• Government funded profile

• Student Enrolments

Managing Capacity & Capability

• Quality Assurance

Managing Business Performance

• Delivery of Student Contact Hours

• Performance and FundingAgreement Obligations

• Legal Obligations Associated withthe VET Act

• Corporate Governance Processes

Key A

reas


The Deputy Chief Executive Officer, Darrell Cain, is accountable for theachievement of the following objectives:

• To deliver at least 100% of contracted student contact hours within theapprenticeship and non-apprenticeship profiles as well as specially identifiedtraining program priorities

• To plan and implement the customer satisfaction studies program, report keyfindings to customers and staff and implement improvements to address keyissues arising from the studies

• To expend funds in accordance with grant specifications, ministerialguidelines and service standards

• To ensure that the Institute complies with all significant statutory obligationsderiving from the Vocational Education and Training (VET) Act and anongoing process is in place to review compliance

• To ensure that the Institute follows best practice corporate governanceprocesses

• To ensure the Institute meets the requirements of the Australian QualityTraining Framework

To deliver at least 100% of contracted studentcontact hours within the apprenticeship and traineeship (L) and non-apprenticeship andtraineeship (P) profiles as well as specially identified training program priorities.

The Institute achieved its Student Contact Hour (SCH) delivery requirementsunder the 2003 Performance Agreement with the Office of Training and TertiaryEducation.

Under the Performance Agreement the Institute was required to deliver aminimum of 4,278,332 SCH. Actual delivery was 4,492,236.

The contribution of individual Teaching Centres to the achievement of theInstitute’s Performance Agreement targets is demonstrated by Chart 1, whichdepicts the percentage of the Institute’s 2003 Recurrent Student Contact Hoursthat were delivered by each Teaching Centre.

31global educators

To plan and implement the customersatisfaction studies program, reportkey findings to customers and staffand implement improvements toaddress key issues arising from thestudies.

The Institute is required to plan, implement and report ona customer satisfaction studies program, as part of itsPerformance Agreement with OTTE. In 2003 the Instituteundertook the Staff Satisfaction Survey. The survey wassent to 839 staff and 506 or 60% responded to thesurvey. In 2003 the survey instrument was revised andthere were some variations to the questions asked.

The 2003 Staff Satisfaction Survey found that the overallsatisfaction rating was 80. This compared to an overallscore of 76 in 2001.

Institute staff reported in the 2003 Staff SatisfactionSurvey that the aspects of employment that provided thegreatest satisfaction were:

• The people they worked with

• Feeling part of a team

• The students they taught

• The autonomy and flexibility of their work life

• The support provided to ensure a balance betweenpersonal and work commitments

• The sense of achievement and ability to make asignificant contribution to assisting both colleaguesand students achieve success, simply put making adifference.

Automotive Transport & Engineering

Biotechnology & Animal Sciences

Building & Furniture Studies

Business Programs

Computer Technology

Electrial & Refrigeration Trades

English Language Studies

Hair, Beauty & Floristry

Health & Community Services

Hospitality & Tourism

Industrial Sciences & Extractive Industries

Industry Education & Training

Information Sciences

Management & Small Business

Media, Design & Art

Off Campus Learning Services

Performing Arts

Vocational Access & Education

Chart 1: Percentage of 2003 Recurrent Profile Delivery by Centre

0.0% 2.0% 4.0% 6.0% 8.0% 10.0%

6.8%

4.9%

9.4%

8.9%

9.5%

6.1%

1.3%

2.6%

6.7%

9.3%

1.9%

1.7%

4.9%

5.3%

8.0%

3.2%

2.7%

6.8%

% of Recurrent (P & L) Profile SCH’s by Centre – 20


educational operations

There were no significant differences across the majorcampuses. Action plans to address identified gaps will beimplemented in each Centre across the Institute.

To expend funds in accordance withgrant specifications, ministerialguidelines and service standards...

The Institute spent Financial Advances provided under itsPerformance Agreement with OTTE in accordance withgrant specifications, ministerial guidelines and servicestandards. These advances included funds for disabilitysupport, curriculum maintenance management,apprenticeship and traineeship subsidies, indigenousprograms, building maintenance and professionaldevelopment.

The 2003 Performance and Funding Agreement providedadditional funding flowing from the Governments 2002Ministerial Statement, “Knowledge and Skills for theInnovation Economy.”

Additional funds were provided for the followingprojects:

• Multimedia Video Production project for studentsstudying the Victorian Certificate in Applied Learning

• The development of Teaching and Learning resourcesto support the implementation of a Bachelor ofComputer Systems (Networking).

• The establishment of a Specialist Centre for thedevelopment, delivery and evaluation of trainingprograms and other services that address the needs ofsmall to medium enterprises.

• The preparation of a feasibility study on theestablishment of a specialist Centre in Biotechnology.

The requirements of the Performance and FundingAgreement were met in respect of each of theseprojects.

To ensure that the Institute complieswith all significant statutoryobligations deriving from the VET Actand an ongoing process is in place toreview compliance...

To ensure that the Institute followsbest practice corporate governanceprocesses...

During 2003 the Instituted continued to emphasisematters of Corporate Governance and compliance withlegislation. This included the development of an annualreview calendar for use by Institute Council, under whichall major strategic objectives of the Institute werereported to Council on a regular basis. In addition, aspart of its corporate governance responsibilities, Counciltook advantage of a Victorian TAFE Associationdocument ‘Excellence in Governance’, and reviewed itsperformance against the modules outlined in thatdocument.

To ensure the Institute meets therequirements of the AustralianQuality Training Framework...

During 2003 the Institute worked with the Office ofTraining and Tertiary Education and the Victorian TAFEAssociation to identify systems and processes necessaryto ensure compliance with the AQTF. During the year

33global educators

the Office of Training and Tertiary Education conducted anAQTF audit involving two teaching Centres. The audit result was positive.

To ensure the Institute meets therequirements of the WhistleblowersProtection Act...

The Institute’s current policy and procedures relating to theWhistleblowers Protection Act 2001 are laid out on thewebsite. There were no disclosures made to the Instituteduring the year and no disclosed matters were referred tothe Institute by the Ombudsman.

34

Governmentinitiatives


The General Manager Government Initiatives, Jill Baird, is accountable for theachievement of the following Institute objectives:

• To increase government commercial income and profitability within the Institute;

• To ensure centres have appropriate systems and processes in place, includingimplementation plans to deliver government initiatives and programs to ensurecompliance with contract requirements;

• To establish the International Extended Campus Unit to provide effective andconsistent management of extended campuses;

• To institutionalise a formal process for effectively managing international studytours to support business development and growth;

• To undertake the role of Country Manager for China;

• To target appropriate sectors in the Chinese market and ensure the Institutehas the capacity and capability to sustain current activities and further growthrevenues and profits; and

• To contribute to the ongoing strategic planning of the Institute, achievebudget targets and ensure statutory compliance in the General Manager’sareas of accountability.

Key Initiatives included:To ensure centres have appropriate systems andprocesses in place, including implementation plans to deliver government initiatives and programs toensure compliance with contract requirements...

Australian National Training Authority (ANTA)

Work continued on the ANTA Toolbox V Laboratory Diploma, which commencedin 2002. Two initiatives successfully negotiated during 2003 were the Toolbox IIrework contracts in Chemicals and Legal Administration in liaison with TAFE NewSouth Wales. These contracts were won by the Centre for Industrial Sciences andExtractive Industries and the Online Services Centre.

Another current ANTA project is the Web-based National Resource andAssessment Tool for Building and Construction managed by the CurriculumMaintenance Management Centre.

Centrelink

The Centre for Business Programs continued to deliver excellent training in 2003as the preferred supplier of training to Centrelink with ongoing training for West,South East and North Central areas.

Department of Employment Science & Training (DEST)

The Centre for Industry Education and Training commenced work on WorkplaceEnglish Language and Literacy (WELL) Programs for the Construction MaterialProcessors Association and Qenos. Other DEST 2003 contracts included theLanguage, Literature and Numeracy Programs (LLNP) and the Aged and Children’sServices, which were run by the Centre for English Language Services.

Jill BairdGeneral Manager

Government Initiatives

Securing Government CommercialContracts

• Local Government (emphasis on City ofWhitehorse and City of Manningham)

• State Government

• Commonwealth Government

Meeting Government CommercialContracts

• DEST - NAC and WELL, Centrelink,OTTE, DEWR - NEIS and Job Placements, Human Services, ANTA, City of Whitehorse

International Business Developmentand Management

• Study tours

• Global franchises/agencies - off shore

Regional China’s Market

Key A

reas

35global educators

Department of Employment & Workplace Relations (DEWR)

Since 1998, Box Hill Institute has successfully led the GreaterMelbourne Employment and Training Services (GRAMETS)consortium. GRAMETS delivers the New Enterprise IncentiveScheme (NEIS) through its Business Enterprise Centres(BECs). GRAMETS secured the renewal of the federalcontract on past performance. The 2003 to 2006 contractcommenced in July with a larger client base. This maintainedthe maximum allowable business level with a fifty percentshare of the Melbourne market.

The Jobs Plus Centre at Box Hill Institute was awarded a newthree year contract to continue as a New ApprenticeshipCentre (NAC) based on its previous success. The current levelof business represents a four-fold increase on the originalcontract.

In addition to the NAC, the Jobs Plus Centre successfullyapplied for a license to deliver Job Placement Services,commencing mid 2003. This will complement the Institute’sexisting Student and Graduate Employment Services.

Department of Primary Industry (DPI)

During 2003, programs were delivered in FrontlineManagement Skills Gap Analysis and in Fraud Control forthe DPI Sustainability and Environment Department.

Other government programs include VetAssess Certificate IIISystems Electrician Exam Bank, Monash UniversityWorkplace Training, Royal Botanical Gardens FrontlineManagement, Yeshivah Centre Community Jobs Program,Victorian Workcover Authority Worksafe and an ANTAFlexible Leader Scholarship.

To establish the International ExtendedCampus Unit to provide effective andconsistent management of extendedcampuses...

International Extended Campus Unit (IECU)

The International Extended Campus Unit (IECU) wasestablished in 2003 to meet increasing demands from newactivities in the Institute’s extended campuses in China,Vietnam, Fiji and India. The IECU team worked withextended campus moderators and teachers to developadministrative systems and to induct staff who were to travel overseas.

To institutionalise a formal process for effectively managing internationalstudy tours to support businessdevelopment and growth...

Study Tours

Several Study Tours were conducted during 2003. Thegroups comprised delegates and students from China,Bangkok, Thailand, Taiwan, Indonesia and East Timor. These visitors came to the Institute to take part in shorttraining programs including English Language Studies and Hospitality.

To undertake the role of CountryManager for China.

To target appropriate sectors in theChinese market and ensure the Institutehas the capacity and capability tosustain current activities and furthergrowth revenues and profits...

Activity continued in China to maintain existing businesscontacts and establish new clients. During 2003, extendedcampus arrangements continued with a major client inShanghai, where several programs were successfullydelivered in Engineering and International Business.

To contribute to the ongoing strategicplanning of the Institute, achievebudget targets and ensure statutorycompliance in the General Manager’sareas of accountability...

Appropriate systems are in place including implementationplans to deliver government initiatives and programs and to ensure compliance with contract requirements.

New electronic enquiry system

A new electronic system was developed by the Centre forAutomotive, Transport and Engineering in liaison with theGeneral Manager for Government Initiatives to streamlinethe student enrolment enquiry process.

industryinitiatives

36

The General Manager Industry Initiatives, Jim Irwin, is accountable for theachievement of the following Institute objectives:

• To expand existing industry relationships and establish new relationshipsacross strategic industries;

• To expand and strengthen existing international student opportunities; and

• To encourage and market the Institute for the improvement of internationaleducation opportunities.

Key Initiatives included:To expand existing industry relationships andestablish new relationships across strategicindustries...

Business Development

During 2003, the Institute built on its base of solid long term industryrelationships, moving into new areas of cooperation with various existing andnew partnerships which included:

• A collaborative agreement was signed with Terasys Australia, which saw thecommencement of Oracle 9i Database Professional Certification Training atthe Institute’s Nelson Campus in August;

• The Institute’s Nelson Campus was certified as an IBM Software EducationCentre and several Institute staff were trained for the delivery of IBM’sWebsphere and DB2 training programs to be offered in 2004.

Business Management

• The Short Course Service Centre managed the enrolment of more than10,000 short course clients during 2003;

• The Institute’s long term relationship with Crown Ltd continued with a highlysuccessful housekeeping program delivered in 2003 by the Centre forHospitality and Tourism Studies.

Relationship Management

• Human Resources and Training Senior Managers from Toyota in Thailandparticipated in professional development at the Institute in April;

• Foundation Fieldbus representatives from Western Australia conductedworkshops, seminars, training programs and trade displays at the Institute inJune and September;

• Southern Alberta Institute of Technology, the Institute’s Global Educationpartner in Canada, entrusted the Institute with a petrochemical trainingresearch project during the first quarter of 2003; and

Jim IrwinGeneral Manager

Industry Initiatives

Commercial Activities/BusinessDevelopment

• Short Courses management

• Capturing and managing retailingindustry project work

Capturing and Managing in-BoundStudents

Development of Residential FacilityHospitality and Tourism Industry

• Capturing and managing hospitalityindustry project work

• Hospitality major facility development

Primary responsibility as IndustryDrivers/Specialist Centre Development

• Small Medium Enterprises (SMEs)

Relationship Management

• ICON Relationship Growth

Key A

reas


37

• The Institute’s strong relationship with the ThaiDepartment of Skills Development continued. Majorcontracts spanning three years were completed andevaluated. Discussions commenced on new contractsfor 2004 and beyond.

To expand and strengthen existinginternational student opportunities...

International Inbound Student Opportunities

• The Institute’s international reputation for qualityeducation combined with the International StudentOffice’s (ISO) marketing efforts to attract more than1,100 enrolments from over 50 countries;

• The ISO managed a range of study tours across theyear from Thailand, China and East Timor; and

• The ISO succeeded at managing the Institute’sinternational students. The students were arranged to be chauffeured from Melbourne Airport to theirplaces of accommodation. There was daily contact toensure the general welfare of the students involved.

To encourage and market theInstitute for the improvement ofinternational educationopportunities...

International Marketing

• During 2003, project work was marketed to China,Singapore, Thailand, Vietnam, East Timor, Canadaand the United Kingdom;

• The Ministry of Education in Thailand participated in a training program for 16 community collegeadministrators in April and May. The Ministry receiveda proposal from the Institute for the expansion of theproject over the next two years;

• A group of technical trainers and administrators from East Timor completed a twelve week trainingand internship program at the Institute from July to October.

global educators

38

organisationdevelopment


The General Manager Organisation Development, Angela Hutson, is accountablefor the achievement of the following Institute objectives:

• To ensure the development, review and implementation of human resourcespolicies and procedures;

• To provide leadership for industrial relations and workforce planningstrategies;

• To ensure development of organisational capacity in relation to all aspects ofhuman resources management and development;

• To develop and implement a Human Resources Strategic Plan; and

• To continue the improvement of human resources management informationsystems.

Angela commenced her position as General Manager in July. For the first sixmonths of 2003 the position was filled in an acting capacity.

Key Initiatives included: To ensure the development and implementation ofhuman resources policies and procedures...

Review of Human Resources

The Institute engaged an external consultant to conduct a review of the management arrangements for the provision of human resourceservices across the Institute. This included advice on Human ResourceManagement, Professional Development, employee and industrial relations,Occupational Health and Safety, WorkCover and payroll. Other general servicesand support provided by the Human Resources area to senior and middlemanagement in the Institute were also reviewed.

The following recommendations from the report were progressivelyimplemented during 2003:

• The development of an appropriate philosophy for people management;

• The creation and filling of two new positions: Manager Workforce Planningand a Human Resources Projects Manager;

• The expansion of the Organisational Learning Manager role to includesupporting and facilitating organisational change;

• A specific skills development program for all Human Resources staff alignedwith the need to provide improved service to the Institute’s customers;

• The development of a service delivery model, which ensures greateralignment of the human resource function to the business needs of theorganisation;

• Further enhancement of a comprehensive management developmentprogram for middle and senior managers at the Institute; and

• The ongoing review of enterprise agreements, policies and procedures and industrial relations practices to ensure that they support the philosophy and values of the Institute.

Angela HutsonGeneral Manager

Organisation Development

HR Policy and Procedure

• Development and implementation

EBA working Parties

• Prime Responsibility

Organisational Capability

• Including Human ResourceManagement and ProfessionalDevelopment

HR Strategic Plan

• Development and implementation

Human Resources Information System OH&S

• Work practices and behavioural aspects

Key A

reas

39global educators

To provide leadership for industrialrelations and workforce planningstrategies...

To ensure development oforganisational capacity in relation toall aspects of human resourcesmanagement and development...

Staff Development

The Institute made a strong commitment to thedevelopment of its people through a range ofcorporately funded initiatives. In addition, funds madeavailable by the Office of Training and Tertiary Education(OTTE) specifically tagged to staff development wereallocated to all centres across the Institute.

Key initiatives have included:

• The establishment of a Diploma in VocationalEducation and Training program for staff, resulting in23 enrolments; and

• A partnership with Monash university whereby 23staff have enrolled in a Master of Education (Workand Learning) and another 21 staff have enrolled in aMaster in Organisational Leadership.

The Institute funded both these initiatives in order tomaximise work-based learning, the capacity of staff togain postgraduate qualifications in a cooperative learningenvironment and to build the competence and capability of the Institute.

A workplace-based management development programcontinued in 2003 for all managers within the Institute.This involved workshops, action learning sets andworking in project teams.

To develop and implement a HumanResources Strategic Plan...

The Human Resources Strategic Plan

There was a broad agreement to adopt a consultativeand participative process across the Institute in order todevelop the Human Resources Strategic Plan for theInstitute for 2004 to 2007.

A reference group of 12 staff was established torepresent a cross-section of the Institute. The group’s rolewas to provide advice and support to the GeneralManager Organisation Development as to the bestprocess to implement to ensure staff had full ownershipand commitment to the strategy.

A background paper was prepared which outlined thestate, national and international context for thedevelopment of a human resource strategy in a serviceoriented organisation. A set of principles was developed

to underpin the process and a series of questions wasalso framed for staff to consider during the consultationprocess.

An intranet site was established to promote thedevelopment of the strategy and to encourage staffinput and active participation.

Subsequently, Institute staff were engaged in a series ofworkshops to discuss and advise on the values, strategiesand measures, which they believe should be reflected inthe plan. Key themes, which emerged from theworkshops, were disseminated to staff through theintranet site. An email feedback loop was alsoestablished to help ensure these communication andfeedback processes will continue throughout 2004. Afinal strategy is anticipated to go to the Institute Councilin the first half of 2004.

To continue the improvement ofhuman resources managementinformation systems OccupationalHealth and Safety...

Staff Satisfaction

An external company was engaged to administer thebiennial staff satisfaction survey. This was administered in September 2003 with surveys sent to all management,sessional staff and to those staff who were employed ona time fraction of 0.4 EFT or above. The response rate for the survey was at sixty percent, which reflected thecommitment of staff to provide feedback andsuggestions for improvement.

The primary objective of the survey was to assess theperformance of Box Hill Institute and to makecomparisons against previous results and internalbenchmarks. The research was designed to rank thecritical elements of service in order of importance to staffand to quantify the gaps, which may exist between staffexpectations and their perceptions of the Institute’sperformance.

Additional questions were included in the 2003 surveyon the Institute’s mission, vision and strategic platformsas well as in the categories of feedback and review,clarity and centre team effectiveness.

In summary, the four categories requiring a plan ofaction for performance improvement were:

• Feedback and review;

• Involvement and change at the Institute level;

• Staff development; and

• Centre team effectiveness.

All Institute managers have been given the responsibilityfor collectively implementing action plans to improve theInstitute’s overall performance in these areas.

students andlearning

40

Angela Hoare-LippmannGeneral Manager

Students and Learning

Servicing Students

• Institute complaints/concerns

Educational Program

Management and Delivery/Operational Report

• Staff management

• Student management

• Improvement plans (staff and students)

• Centre plan development andimplementation

Australian Quality Training Framework

• Implementation

Technology LeadershipLearning options for youth

• Youth policy and youth strategies

Secondary schools relations

• VCAL, VETIS, GAP

Key A

reas


The General Manager Students and Learning, Angela Hoare-Lippmann, is accountable for the achievement of the following Institute objectives

• To lead the Institute’s development and provision of learning options for youth;

• To promote quality processes, delivery and outcomes in all teaching centresincluding compliance with the Australian Quality Training Framework;

• To lead and enhance the Institute’s relationship with secondary colleges andother VET providers;

• To lead and promote the appropriate use of technology in teaching centresacross the Institute; and

• To provide students with a positive learning experience.

Key Initiatives included:To lead the Institute’s development and provision of learning options for youth...

Learning Options for Youth

During 2003, the Youth Unit and the Student Activities Recreation Committee(SARC) combined in order to take advantages of the synergies between the twounits. Along with the Corporate Communications Officer, the Youth Unitrelocated to the offices attached to the Student Lounge area at the ElgarCampus where they will be more visible to the general student population.

An independent evaluation on the Institute’s implementation of the newVictorian Certificate of Applied Learning (VCAL) was commissioned during theyear. Findings from the evaluation helped inform the recommendationsconcerning student selection, course structure, location and delivery strategies in order to improve VCAL outcomes for the following year.

The structure of the Youth Unit was reassessed during 2003. Greater emphasiswas given to the Youth Pathways Program with two full-time positions beingallocated to providing the type of intensive support to those students whorequire extra assistance to make the ‘next step’ to employment or further study.

41global educators

To promote quality processes, deliveryand outcomes in all teaching centresincluding compliance with theAustralian Quality TrainingFramework...

Quality Systems

The General Manager Students and Learning had a leadrole in the implementation of quality systems in thedelivery of vocational education and training includingcompliance with the Australian Quality Framework(AQTF) and the Australian Higher Education QualityAssurance Framework.

The aim for 2003 was to begin a process to integratequality teaching and practices through projects such asthe Teaching and Learning Co-Coordinator’s Networkproject, funded by the Office of Training and TertiaryEducation (OTTE) using the Communities of Practiceapproach.

Two external AQTF audits were carried out during theyear. The first audit was carried out on three coursesacross three centres with different types of delivery. Therecommendations of the audit were used as a continuousimprovement feedback tool at the Institute. The secondwas a strategic audit on the Certificate IV in Assessmentand Workplace Training conducted at various industryclients of the Centre of Industry Education and Training.

Preliminary work was completed to scope an Institute-wide evaluation system, which is likely to be accessibleacross the Institute on the Distributed Learning SupportSystem (DLSS).

To lead and enhance the Institute’srelationship with secondary collegesand other VET providers...

Secondary School Relations

The VET in schools and Growth and Pathways (GAP)programs are important conduits from secondaryschooling to vocational training and/or employment. In 2003, the Institute had contractual arrangements inplace with over 70 secondary schools.

The Institute continued involvement at the managementlevel with the Gateway Local Learning and EmploymentNetwork to further improve the outcomes of learners inthe Cities of Manningham and Whitehorse.

To lead and promote the appropriateuse of technology in teaching centresacross the Institute...

Technology in the Classroom

Data regarding the use of Information andCommunication Technology infrastructure within thelearning environments of designated centres across theInstitute was gathered. This information will assist in thedevelopment of benchmarking the Institute’s teachingtechnology infrastructure with similar organisations.

To provide students with a positivelearning experience...

Client Satisfaction

A revised procedure for student complaints is beingfinalised in consultation with stakeholders including theGeneral Manager Organisation Development. The‘What’s Happening’ feedback system continued to workeffectively across the Institute with feedback beingrecorded either in writing on postcards, email or by letterto the Corporate Communications Officer and throughSARC. A quarterly report on student feedback iscompiled for information and action by the ManagementTeam as a continuous improvement strategy.

The Teaching Centre managers developed action planswith appropriate improvement strategies in response tothe key findings of the last student satisfaction survey.The next student satisfaction survey will be carried out in 2004.

Servicing Students

During 2003, policies and procedures relating to studentdiscipline and disability were reviewed and endorsed. A Student Code of Conduct was developed in parallel to the student discipline procedure.

teaching andlearning

42

Anne JonesGeneral Manager

Teaching and Learning

Global Education Network

• Global staff and student experiences

• Global partners network and curriculum

Chair, Board of Studies

• Education program development, Researchcapability, Professional Practice - teaching

Additional innovative programs for adults

E-Learning

University Relationships

• Pathways

Educational program management and delivery/operational report

• Staff management

• Student management

• Improvement plans (staff and students)

• Centre plan development andimplementation

Key A

reas


The General Manager Teaching and Learning, Anne Jones, is accountable for theachievement of the following Institute objectives:

• To establish and nurture a culture of learning at the Institute, enabling it tobecome a leader in local and global learning communities;

• To ensure the Institute achieves excellence in professional practice andcultivating a culture of reflection and research amongst staff; and

• To lead the development of the Global Education Network to provide globallyrelevant and benchmarked opportunities for students and staff.

Key Initiatives included:To establish and nurture a culture of learning at theInstitute, enabling it to become a leader in local andglobal learning communities...

New Programs: TAFE degrees at Box Hill

Three teams have worked to develop accreditation applications for bachelordegrees to be delivered at Box Hill Institute. The proposed degrees are:

• Bachelor of Applied Music (three streams - composition, performance and production);

• Bachelor of Biotechnology and Innovation; and

• Bachelor of Computer Systems (Networking).

These applications have required significant effort and have included plans forupgrading library resources and staffing capability. Box Hill degrees will becharacterised by: project-based learning, development of creativity and problem-solving skills, strong vocational outcomes and international learning opportunities.

In addition to the development of the Box Hill Institute degrees, the Institute isplanning several franchised arrangements with other degree providers. The first ofthese will be a relationship with Regency Institute of TAFE in Adelaide to delivertheir Bachelor of Business (Hospitality and Business Management) pathwaysprogram to Box Hill Institute Advanced Diploma graduates.

The federal government recently decided to allow TAFE institutes, privateproviders and universities to develop and deliver associate degrees as highereducation awards. Box Hill Institute also developed plans to develop a suite ofassociate degrees in 2004 to support its inbound international education andextended campus programs.

43global educators

New Programs: In the Picture

Multimedia staff worked with teachers from Box Hill SeniorSecondary College to develop a set of learner and teacherguides to support the delivery of a new Victorian Certificate ofApplied Learning (VCAL) program. This VCAL course specialisesin multimedia, video and television production. It is project-based and the first group of students completed projects suchas a documentary film on relationships between the VictoriaPolice and teenagers. This particular project included aninterview with Police Commissioner Christine Nixon and will beshown at a number of film festivals.

Articulation and pathways

During 2003, work commenced on developing articulation plansfor each diploma and advanced diploma program. Theseinvolved pathways into Box Hill Institute degrees or programsdelivered by other providers. New articulation projects havefocused on key industry areas and on pathways for future BoxHill degree graduates.

New projects in 2003 included discussion with a number ofUniversities over improved articulation arrangements.

Angus Rickard was the first Box Hill Institute student to beaccepted into the Queensland University of Technology Masterof Arts program.

Board of Studies

Projects supported by the Box Hill Institute Board of Studies in2003 have included the Institute Research Network, Teachingand Learning Forum and VCAL evaluation.

To ensure the Institute achieves excellencein professional practice and cultivating a culture of reflection and researchamongst staff...Teacher education and professional practice

Box Hill Institute is now able to offer a complete teachereducation and assessor certification pathway from initial topostgraduate teacher education.

During 2003, Box Hill Institute teachers were delivered the first stage of the Graduate Certificate in Vocational Educationand Training.

Two enthusiastic groups enrolled in this program. Anotherproject involved the mapping of the Institute’s professionaldevelopment and work-based learning opportunities tomaximise opportunities for credit in the graduate certificateprograms. The success of this program has depended on theleadership and imaginative teaching.

Box Hill Institute is anticipating a groundbreaking partnershipwith Monash University to deliver two masters programs toInstitute staff. 23 staff have completed the first unit in theBachelor of Education (Work and Learning). Another 21 staff are enrolled in the Master of Organisational Leadership. Thesetwo programs are work-based and work-focused. Classes aredelivered at the Institute and assessment is focused on the work completed and the individual’s interests. A jointMonash/Box Hill Institute Steering Committee oversees thedevelopment of these programs.

To lead the development of the GlobalEducation Network to provide globallyrelevant and benchmarked opportunitiesfor students and staff...Global Education Network (GEN) activities

In 2003, GEN activities had projects which embed internationalexperiences in the Institute’s learning programs. These haveincluded the Institute’s first inbound and outbound internationalstudy tours.

Box Hill Institute’s visitors comprised a group of Hospitalitystudents from the Southern Alberta Institute of Technology(SAIT) in Calgary, who participated in a food and wine tour ofVictoria and South Australia. In turn, a group of eleven studentsfrom the Institute undertook a study tour in Calgary where theyinvestigated the structure of their chosen industries in Canadaand joined some selected SAIT classes. Such projects haveassisted Box Hill Institute staff to develop new systems forinternational educational experiences such as study tours andsemester abroad programs.

The development of semester abroad opportunities requiressignificant effort to build partnerships within and outside theGEN. A number of new relationships were commenced in 2003in the United Kingdom and Europe.

teaching centrereports


The Automotive, Transport and Engineering Centre offersa diverse range of programs across the industry areas ofautomotive service, transport and distribution, as well asa wide range of engineering disciplines.

The programs offered range from Certificate I through tothe Advanced Diploma, traineeships, apprenticeships,prevocational and paraprofessional training.

The Centre aims to provide flexibility in student access toprograms by offering onsite, online or on-campus modesof delivery where possible. In 2003, the Centre enjoyedimprovement in enrolment numbers and fee-for-serviceactivities.

A new campus was opened at Ceylon Street inNunawading for training in the Transport andWarehousing and Licensed Vehicle Testing areas. Thisimproved access for the Institute’s industry clients andstudents involved with the Centre.

Curriculum Development

Across the Centre the implementation and consolidationof training packages continued. The packages werereviewed and adjusted in accordance with the AustralianQuality Training Framework (AQTF).

Professional Development

Centre staff were involved in professional developmentthrough the Institute’s engineering senate. Trainingfocused on Learnscope projects, Masters programs andindustry-focused specialist training.

Projects and Partnerships

The Advanced Diploma of Mechanical Engineering wasdelivered overseas at the Shanghai College of ElectricalMachinery Technology in China. The program ransuccessfully. A second program will commence in 2004.The Centre also worked with the Commercial GeneralManagers on other project proposals in Automotive andWarehousing for clients in China.

Special Events and Initiatives

During 2003, the Centre purchased two forklift vehiclesto reduce the expense of rental costs and to increaseflexibility for operator training.

As part of the implementation of the InstitutesManufacturing Training Plan a Flexible ManufacturingSystem was purchased to allow training on a range ofintegrated manufacturing and engineering technologies.This equipment will be beneficial for students fromAutomotive, Transport and Engineering and Electricaland Refrigeration Trades.

Awards

A number of the Centre for Automotive, Transport andEngineering students were nominated for specialachievement awards throughout 2003.

Centre for Automotive, Transport & Engineering

45global educators

The Centre for Biotechnology and Animal Sciences delivers arange of training programs from Graduate Certificate toCertificate II levels across the areas of Biotechnology, LaboratoryOperations, Animal Science, Zoo Keeping, Horse Studies andVeterinary Nursing. Courses are also conducted on a commercialbasis in Nursing and Management of Wildlife, Dog Groomingand Introduction to Veterinary Nursing.

In 2003, a new short course, Introduction to Zoo Keeping wastrialled with excellent results.

The Centre enjoyed a successful year with new initiatives in thearea of commercial business development and maintained a keyfocus in the area of Biotechnology. The successful distancedelivery of veterinary nursing training in Hong Kong extended toThailand and Singapore. The Animal Technology team continuedtheir success with the Growth and Pathways (GAP) program,which gave students the opportunity to learn handling andbasic animal husbandry skills.


The Centre was involved in the development of the Animal Careand Management Training Package, which incorporates AnimalTechnology, Animal Care, Companion Animal Husbandry, ZooKeeping and Dog Grooming.

The Centre delivered the Certificate II in Equine Studies through the Vocational Education and Training in Schools(VETIS) program. Students at school participate in this trainingpackage over two years as part of their VCE and gain a scored assessment on completion which contributes to theirENTER scores.

The continuous improvement of learning materials andresources across all teaching areas of the Centre continued toupdate and strengthen the Centre’s delivery capabilities toRegistered Training Organisations and schools across Australia.Centre staff developed online modules in the areas ofHypothesis Testing for Statistics and Quality Assurance.

Planning and development for the Bachelor of Biotechnologyand Innovation was a major focus for the Centre.


Staff from the Centre attended the XIX International Congressof Genetics in Melbourne and the Ausbiotech Conference inAdelaide. This presented the opportunity for professionaldevelopment and industry networking at premier biotechnologyevents.

Staff in the Veterinary Nursing team attended the annualAustralian Veterinary Nurses Conference and three members ofthe Applied Science team attended the TAFE Science NetworkConference in Adelaide. Other professional developmentactivities also included attendance at the Australian and NewZealand Society for Laboratory Animal Science Conference(ANZSLAS) and the Australian and New Zealand Council forCare of Animals in Research and Training (ANZCCART) held inNew Zealand.

A member of the Applied Science team participated in theEducational Product Services (EPS) internship program

and developed an online resource for Statistics and QualityAssurance.

Centre staff undertook units in the Certificate IV in WorkplaceAssessment and Training, the Diploma in Vocational Educationand Training and two staff commenced Masters programs.


The Institute received funding from the Office of Training andTertiary Education (OTTE) to conduct a feasibility study for aCentre of Specialisation in Biotechnology. The project wasmanaged by the Centre.

The partnership established with the Department of PrimaryIndustries at the Institute for Horticultural Development (IHD) at Knoxfield has proved highly successful with the LaboratoryTechnology students participating in a two day per weekpractical placement project.

A teaching staff member was invited by the Arrernte Council tovisit the Alice Springs Desert Park to meet with indigenous andnon-indigenous students enrolled in the Certificate III in ZooKeeping.


Staff conducted a workshop on Creating and MaintainingInnovation Industry Partnerships at the TAFE Frontiers FlexibleDelivery week.

Awards

The following awards were presented to the Centre forBiotechnology and Animal Sciences students:

Lyn Lupton Memorial AwardSponsor: The Tolley Family

Certificate 3 in Outdoor Jill DrewRecreation (Equestrian)

Certificate 2 in Equine Studies (VETIS) Sophie KennedyAinslee Munro

Student Awards for Excellence

Veterinary Nursing Shelley WhiteSponsored: Novartis

Veterinary Surgical Nursing Kelly MalkinSponsor: Pfizer

Dental Nursing Lisa MartinSponsor: Iams

Merial Award for Critical Care Read Morelandand Emergency Nursing

Four teaching staff were nominated for the Institute InauguralTeacher of the Year Award with Paula Bray and Will Synnott as finalists.

Peter Sheehan was a finalist in the Innovation and Changecategory at the Institute Staff Recognition Awards.

Centre for Biotechnology & Animal Sciences


The Centre for Building and Furniture Studies deliverstraining at Diploma level in the areas of Building Designand Drafting and Interior Design and Decoration. Pre-apprenticeships and apprenticeships are offered inBuilding Construction, Furnishings and GeneralConstruction. Plumbing, Mechanical services and Offsite Construction training is offered in the areas ofShopfitting, Joinery, Stairbuilding.

Programs are also designed for secondary school students involved in programs such as Growth andPathways (GAP), Vocational Education and Training inSchools (VETIS) and Victorian Certificate of AppliedLearning (VCAL).

The Centre also delivers a number of industry relatedshort courses and general interest courses on a fee forservice basis.


During 2003, the Centre’s staff spent significant timepreparing learning resources for the Certificate II inFurniture Making, Certificate III in Furniture Making andCertificate III in Furniture Making (Cabinet Making)Training Packages.

Plumbing and Mechanical Services staff preparedresources for the introduction of Training packages in this area for 2005.


• Plumbing and Mechanical Services staff participated ina statewide in-service at Albury;

• Furnishings staff participated in a National FurnishingsConference in Adelaide where all states agreed to thedevelopment of non-endorsed components for theTraining Package; and

• Building Construction staff participated in the NationalTAFE Building Construction conference held inMelbourne.

As part of the progression towards the online availabilityof course materials, staff from across the Centrecontinued to prepare material for the Institute ‘sDistributed Learning Support System (DLSS).

Three of the Centre’s staff members participated inElectronic Product Services (EPS) internships and one staffmember worked in collaboration with Chisholm TAFE ona Learnscope project.


The Carpentry Unit continued to provide off-the-jobtraining and onsite assessment for a growing number of clients.

A member of staff from the carpentry area wasseconded to the Curriculum Maintenance Manager to map the new Certificate Building and Construction tothe Certificate III General Construction course.

The Centre has been working in conjunction withMooroolbark Secondary School, Box Hill SeniorSecondary College and Rowville Secondary School toconduct training as part of the VETIS program.


The student exchange arrangement between Box HillInstitute and Horsens Polytechnic in Denmark continued.Four students from Denmark came to Box Hill to studythroughout semester one. This was exchanged insemester two when two Box Hill Institute studentsstudied in Denmark.

The Centre also commenced planning to begin theconstruction of a house for the homeless youth withinthe City of Whitehorse.

Awards

The following awards were presented to the Centre forBuilding and Furniture Studies students:

Master Builders Employers Allan JacksonAward

Metropolitan Apprentice Award Allan Jackson

The 96th Annual Master Plumbers’ & MechanicalServices Awards:

The Tradelink Plumbing Supplies Robert MillardAward

The Yarra Valley Water Robert McCormackEncouragement Award

Andrew Letton Gold Medal Robert McCormack(joint winner)

WorldSkills Australia Regional Competition

Gold Medal (Cabinet making) Brad Atkinson

Silver Medal (Cabinet making) Mitchell De Krester

Gold Medal (Carpentry) Alastair Morris

Centre for Building & Furniture Studies

47global educators

The Centre for Business Programs offers a range of programssupporting the business industries. These programs includeaccounting, administration, marketing, advertising, publicrelations, human resources, sport and recreation development,government, retail, e-business and international trade.

The Centre offers courses such as the Graduate Certificate in e-Business and training programs for industry clients on acommercial basis.

Curriculum DevelopmentThe Centre implemented the Business Services Training Packagein accordance with plans made in 2002. This package focussedin the areas of Administration, Human Resources, Marketing,Advertising and Sales, plus Public Relations. The FinancialServices Training Package was implemented in the accountingstream. Both the Business and Financial Services packages arenow implemented in traineeships.

In July 2003, the Centre commenced delivery of the RetailTraining Package to trainees. In addition, the Centre undertookthe development of curriculum to deliver the first year of aBachelor of Commerce as part of an arrangement with Deakin University.

Professional DevelopmentCentre staff members continued their focus on professionaldevelopment in 2003. Six staff members commenced higherdegrees through both the Institute’s Master of Education program and the Master of OrganisationalDevelopment program.

Another two staff members completed further education: one member completed a Bachelor Degree in Adult Educationwhile another member continued her studies in a Master of Education.

Business Programs staff members continued to participate indevelopment events and conferences revolving aroundeducation and training as well as events pertaining to theirindustrial fields.

All Centre members attended a two day retreat which focussedon building organisational capacity and a using a team approachto encourage professional growth.

Projects and PartnershipsPartnerships were nurtured and developed with a number ofAustralian government agencies, private companies and thevision of ‘Global Educators’ was further developed with theInstitute’s overseas partners.

The Centre’s partnership with Centrelink continued wherebyBusiness Programs delivered the following qualifications:Certificate IV in Business, Certificate IV in Government, Diplomaof Government and Certificate IV in Community Services.

The Certificate IV in Business (Human Resources) was deliveredwith Forstaff to continue the training partnership existing withinthe Centre.

A project with the Australian Institute of Export was initiatedalong with smaller projects with the Department of PrimaryIndustries and the Australian Institute of Sport.

On an International scale, the Centre delivered programs in Fiji,Vietnam and China.

Members of the Centre moderated programs in China andVietnam. Four staff members taught various programs inShanghai. The Centre was fortunate to have two members ofthe Shanghai partner spend five months working within theCentre for Business Programs.

In addition, the International Program Coordinator attended thefirst Box Hill/Hanoi Open University graduation in Vietnam whichwas held in September.

Special Events and InitiativesThe annual Business Programs Awards Evening was held in Mayat the Box Hill Town Hall. Graduates included Institute-basedstudents and people who completed work-based traineeshipsand programs with the Institute’s commercial partners.

Two Business Programs teaching staff, received recognition fromthe Institute for the development of an English conversationgroup in support the Institute’s international students andstudents from non-English speaking backgrounds.

AwardsThe following teachers were nominated for the Teacher of theYear awards:

• Peter Owen • Trudy Stewart• Ann Essex • Mike Kronberg

The following awards were presented to the Centre for BusinessPrograms staff:

Box Hill Institute’s Staff Trudy StewartAchievements Recognition Program Ann Essex

The following awards were presented to the Centre for BusinessPrograms students at the annual awards evening:

Accounting Award for Excellence Dong Mei ChenSponsor: The National Institute of Accountants

Haines Muir Hill Accounting Anne-MarieScholarship WangdiSponsor: Haines Muir Hill Susan PalAccounting

Human Resources Practice Award Bernadette Clavinfor Excellence Sponsor: Frontier Software

International Business Award Hathimuni Chandra for Excellence Harsha De SilvaSponsor: Prentice Hall Publications

Marketing Award for Excellence Cindy Song HuSponsor: McGraw Hill

2003 Marketing Scholarship Joshua CullenSponsor: City of Whitehorse

Office Administration Award Liu Hong (Anna)for Excellence Sponsor: Software Publications

Public Relations Award Marcelle Tullyfor Excellence Sponsor: Pearson Education

Sports and Recreation Award Matthew Brebnerfor Excellence Sponsor: Box Hill Hawks

Centre for Business Programs


The Centre for Computer Technology offers a range ofGovernment funded and fee-for-service training shortcourses in the Information and CommunicationsTechnology (ICT) sector. The Centre’s courses spanthrough studies in computer systems, electronics andtelecommunications.

The Centre conducts internationally recognised industryaccredited, vendor and vendor independent training such as Cisco, Microsoft and Comp Tia A+ computertechnician certification. Wherever possible the training for industry accreditations has been mapped into Government funded courses offering students added value.


The Centre for Computer Technology staff madecontinual improvements to the statewide implementationof the Electrotechnology Training Package (AdvancedDiploma).

There was considerable effort devoted to thedevelopment of curriculum, skills training, assessmentmethods and the formal recording of competencyachievement in line with the Australian Quality TrainingFramework (AQTF) standards.

The workplace assessment system of upgrading pastqualifications to the appropriate current AdvancedDiploma was sustained, reviewed and refined wherenecessary.

In the last quarter of 2003, several Centre staff membersundertook rigorous curriculum development for theproject management of the Bachelor of ComputerSystems (Networking) degree program. This will help theprogram meet the strict demands, definitions anddemonstrations of higher education accreditation.

The project team’s charter was to formulate the degreesubmission to the higher education accreditation panel.For exiting Advance Diploma students, the project teamhas mapped a pathway into the third year of the degree.

Centre staff made a concerted effort to bring theDistributed Learning Support System (DLSS) services up-to-date with a complete provision of course structure,subject outlines, assessment tools and methods, contentmaterials for students and staff, teaching materials,examinations and so on.


An extensive commitment towards professionaldevelopment in the area of formal skills continued during2003. The Centre invested in 2,700 hours andsubstantial resources for the professional developmentfor 23 staff members. The implementation of CiscoCCNA Version 3 required retraining and upgrading ofCisco instructors skills base in Internetworking. The CiscoAcademy program expanded its course range to includesuch areas as wireless LANs (Local Area Networks),network security, IT Essentials (PC hardware and networkoperating systems), Unix and Java.

The value and impact of ongoing staff development inmeeting AQTF requirements was evident in the both theCentre’s success in audits and with it’s willingness tolearn and improve.


The Centre continued its relationships with local andinternational industries and organisations. During 2003,existing partnerships were fostered and some newrelationships were developed.

As a result of the implementation of Cisco CCNA Version3 and of the expansion in scope of Academy programs,instructors all over the world have been required toupdate their skills and knowledge.

CCNP and CCNA instructor training was delivered touniversity personnel in Taiwan, Indonesia and the FijiInstitute of Technology. It was also delivered to Australianand New Zealand education establishments usingblended online distance delivery.

The Centre’s Super Cisco Academy Training Centrecontinued to provide Cisco with contracted qualityassurance activities for the 1,100 Asia Pacific Academies.In addition, it provided contract service for Help Desksupport leading an Asia Pacific team of QualityAssurance Support Specialists (QASS) located in variouscountries around Asia Pacific.

In October 2003, Cisco contracted the Centre forComputer Technology’s Super Cisco Academy TrainingCentre to provide operations management support tothe Singapore head office.

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49global educators

A project to train over 100 Tabcorp field technicians inMicrosoft XP professional, basic networking and Tabcorp’s new communication equipment was negotiatedby the Centre.

The Centre continued the relationship with General ElectricInterlogix (GEI), a local company who design, manufactureand install security systems, cameras and swipe cards. Sixnetwork Operating Systems workshops were conducted bythe Centre, with ten participants in each.

NEC hosted a group of two staff and six students to attend three training courses in digital PABX systems free of charge.

Continuing a previously established relationship,approximately 60 production line personnel from Boschwere given up to date training in surface mount solderingand re-working.

The summer school program for Melbourne UniversitySchool of Electrical Engineering continued for 2003,throughout January 2003. The classes were ran for 17 localand international students enrolled at Melbourne University.

The Centre continued its collaboration with Hanoi OpenUniversity in Vietnam and in August celebrated its firstgraduation ceremony for over 230 students who completed diploma courses in Computer Systems andTelecommunications and in Accounting. Box Hill Institutestaff members attended the graduation ceremony in Vietnam.


One Centre staff member accompanied five students to the Southern Alberta Institute of Technology (SAIT) inCanada for a three week period in September/October. The staff member mapped the implementation and contentof the relevant SAIT degree to Computer Technologiesproposed program.

Awards

In partnerships with ICT industry/government andcommunity agency sponsors, the Centre held the annual Graduation Ceremony and the UndergraduateEncouragement and Award Presentation.

The following awards were presented to the Centre for Computer Technologies students:

ABC Women in Engineering Natalie GiesenScholarship

Andrew Jackson Memorial Andrew ObersnelScholarship

Box Hill Institute’s OutstandingStudent of the Year AwardsApprentice Category Natalie Giesen

Cisco Systems Continuing Studies Brendan HileyScholarship

Graduate Industry Awards: Michael FarrugiaJED Microprocessors

Hewlett Packard Robert Prentice

Mature-aged Achievement Darren WilliamsonScholarships Justin Thong

MultiE Technologies Distribution Thomas McClounan

Pioneer Brett Schubert

Phillips Components ChristopherCunnington

School to TAFE Scholarship Tracey Dowie

Undergraduate Encouragement Awards:

Continuing Studies Scholarship Natalie GiesenAnthony Hope

Visionstream Rodney Vardy

All recipients of scholarships have involved themselves inpromoting the Centre for Computer Technology and theInstitute to prospective students through careers expos,school visits, the open day and the Channel 31 pilot andsubsequent Box Hill Institute introductory television series.

Box Hill Institute Staff Recognition Program

– Team of the yearFergus Buckingham and John Hull


Box Hill Institute’s Centre for Electrical and RefrigerationTrades is one of the most respected electrical andrefrigeration training centres in Victoria. With over 450apprentices enrolled in the Centre, it is the largesttraining provider for electrical, refrigeration and securitysystems apprentices throughout the state.

The Centre remains the only TAFE trainer within Victoriato be delivering the Security Systems apprenticeship. Thisapprenticeship is growing in popularity as an increasingnumber of young people aspire to work in the electronicssecurity systems industry.

Certificate III apprenticeship courses are offered inElectrotechnology for Building Services (Security Systems),Systems Electrician, Refrigeration and Air Conditioningand also Engineering for Mechanical (Refrigeration andAir Conditioning).

The Centre also conducts a Pre-apprenticeship programthat attracts students aspiring to gain employment in theareas of Electrical, Refrigeration/Air Conditioning andSecurity Systems.

Over eighty percent of students attending this coursehave gained employment over the past twelve months inthe industries outlined above.

The Centre has also been conducting youth programssuch as Growth and Pathways and the Victoria Certificateof Applied Learning (VCAL).


The Centre was heavily engaged with other TAFEorganisations, Industry Training Boards and other keyplayers relevant to the development of curriculum andresource materials concerning Training Packages usedwithin the Centre.

Centre staff members were also proactive in thedevelopment of up-to-date resource materials forcommercial courses.

Resource materials were written for the Installation ofSplit Air Conditioning Systems course, a learning resource developed to cater for both metropolitan andregional students.

The Centre staff finetuned resource materials relevant tothe Fundamentals of Voice and Data Cabling course.

On successful completion of the course, students areeligible to apply for their Australian CommunicationsAuthority (ACA) Open Registration.


The Centre’s teaching staff acquired their Certificate IV in Assessment and Workplace Training. Selected staffalso trained in the use of the Student Management andReporting System (SMART) and are able to access andenter results on the student recording system.


The continued major sponsorships with NHP ElectricalEngineering Products Pty Ltd and Middendorp ElectricCompany enabled the Centre to provide and maintainequipment and resource materials of the higheststandards.

The Centre has strong sponsorship and workingrelationships with the following organisations, all ofwhich have contributed greatly to enhance the standardof training within the Centre:

• Panduit • Total Tools • Bunnings;• KRONE • Tech-Rentals • Innerrange Pty Ltd• Trio. • Emona Instruments

Cisco recognises the Centre for Electrical andRefrigeration Trades as a super Cisco Academic TrainingCentre (CATC). Therefore the Centre is one of only threesuper CATC’s in the world. As such, the Centre forElectrical and Refrigeration Trades is responsible fortraining instructors in the greater Asia/Pacific regionrelevant to the Fundamentals of Voice and Data Cabling.

During 2003, the Centre was involved with theCertificate II in Telecommunications Cabling course jointlyconducted between Box Hill Institute and Lilydale HeightsSecondary School. This course proved to be an excellentoption for VCE students looking for a career pathwayinto the electrical/telecommunications industry.

The development and implementation of this courseinvolved many key players such as the Gateway andOuter Eastern Local Learning and Employment Network,Communication, Electrical and Plumbers Union,Communication and Information Technology Training,Lilydale Heights and Boronia Heights Secondary Schoolsand Box Hill Institute.

The Centre caters for many larger organisationsregarding the training of apprentices. These includeAirmaster Australia, New Systems Refrigeration, Victec,Melbourne Eastern Group Training, Frontline HumanResources, Apprenticeships Victoria, DESA Australia andRobert Bosch Australia.

Centre for Electrical & Refrigeration Trades

51global educators


Through an initiative with Off Campus Learning Services,the Centre continued to conduct the off-campusapprenticeship program specially customised for individualorganisational needs throughout various states of Australia.An example of this being the Exclusive Brethren (ReligiousFellowship Network).

In conjunction with the Centre for Educational ResourceDevelopment the Centre had the official launch of theOccupational Health and Safety video ‘It’s your Life’.

Awards

The following awards were presented to the Centre forElectrical and Refrigeration Trades students:

Box Hill Institute’s Outstanding Student of the Year

Apprentice Category Michael Hoffman 1st Year Apprentice Michael Smart

Electrical Apprenticeship Awards

3rd Year Apprentice of the Year Michael Hoffman2nd Year Apprentice of the Year Matthew Ryan1st Year Apprentice of the Year Michael Smart

Forest Hill Rotary Scholarship Thanin (Guy) Singsuk

NHP Annual Scholarship Brett Chinnock

Refrigeration/Air Conditioning Awards

3rd Year Apprentice of the Year Craig Robinson2nd Year Apprentice of the Year David Key1st Year Apprentice of the Year Benjamin Page

Security Systems Apprenticeship Awards

3rd Year Apprentice of the Year Douglas Beard2nd Year Apprentice of the Year Travis Mayne1st Year Apprentice of the Year Daniel Kennedy

Due to his success at the Institute’s Outstanding Student ofthe Year Awards, Michael Hoffman also represented Box HillInstitute at the Victorian State Training Board OutstandingStudent of the Year Awards. Subsequently he wassuccessful in winning the Victorian Apprentice of the Year Award for 2003.

Michael also represented the state of Victoria in theAustralian Training Awards evening held at Conrad Jupiter’sComplex in Coolangatta, Queensland.

Staff Awards

Staff members, Robert Wickstead and Paul Hince were awarded the prestigious status of Cisco CertifiedAcademic Instructor (CCAI - FVDC). This followsprofessional development training in the United States of America.

52

The Centre for English Language Studies providesstudents from non-English speaking backgrounds with a range of English as a Second Language (ESL) programs.

At the start of 2003 there were concerns in the Centrethat world events would have a negative impact on theinternational student study market. However, the war inthe Middle East and SARS did not seriously affect thismarket and international student numbers in 2003 werecomparable to those of the previous year.

International students attended intensive English classesfrom 4 to 40 weeks. Classes ranged from Elementary toAdvanced levels. The majority of these students camefrom Korea, Japan, Thailand, Hong Kong and other Asiancountries. There was a significant increase in studentscoming from South America and Europe.

The Centre conducted two short-term study tours forstudents coming from Thailand. These students attendedEnglish classes whilst enjoying home placement withvarious families within the community. The InternationalStudent Office arranged for the students to be involved invarious activities, including excursions to places of interestaround Victoria.

The migrant English program was also busy during 2003.In addition to the regular ESL classes, the Centresuccessfully tendered for and conducted two Departmentof Education Science and Training (DEST) fundedAdvanced Vocationally Specific English programs. The firstof these was conducted in semester one and focused onAged Care. The second program was conducted insemester two and focussed on Children’s Services.

These Certificate programs drew upon the expertise fromthe Centre for English Language Studies combined withthe Centre for Health and Community Services. Stafffrom both Centres ensured students in these programsnot only improved their English language skills but alsotheir vocational skills.


Centre for English Language Studies


The ESL Framework Curriculum used with both migrantand international students was due for reaccreditation for the start of 2004. Staff from the Centre for EnglishLanguage Studies were regularly involved in reviewing the curriculum and making relevant recommendations for change.


Teachers participated in cross-provider and in-housemoderation sessions and attended informationworkshops associated with the reaccreditation process ofthe English as a Second Language (ESL) frameworkcurriculum.

Teachers who attended national ESL conferencesprovided Centre staff with reports regarding theworkshop sessions. This provided staff with theopportunity to update ESL theoretical background andcurrent practice

Team building workshops were a highlight of 2003. TheCentre’s teaching staff continued to hone their computerskills and knowledge. Many of the Centre’s staffcommenced their Certificate IV in Workplace Trainingand Assessment.

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The Centre for Hairdressing, Beauty and Floristry deliversa range of certificate level courses. Training programs are also offered for secondary school students and for youngpeople at risk of not completing their secondaryeducation. In addition, the Centre conducts several fee-for-service courses, catering for both industryprofessionals and the community.

The Centre had another record year in enrolments,particularly with International students, with 34 enrolledin Certificate III in Hairdressing.


The Floristry students used the Distributed Learning andSupport System (DLSS) to access test bank questions andcompetency checklists.

The Hairdressing team also developed DVD learningmaterial to assist in the self-paced delivery of the Cuttingprogram in the Certificate III in Hairdressing.


In June 2003, the Hairdressing and Beauty teamattended the International Hair and Beauty Expo held inSydney. Various seminars and workshops were alsoattended, which covered new developments occurringwithin the industry.

In October, two teachers from Floristry attended TheChelsea Flower Show in London. This was an experienceshared with staff and students upon their return.

A number of the Centre’s staff studied the Diploma inVocational Education and Training.


The Centre Manager attended the annual Aveda shareschool meeting in Chicago in August. Aveda has been a long term partner of Box Hill Institute, providingHairdressing and Beauty students with itsenvironmentally conscious products.

The Centre continued to expand the Floristry sponsorshipprogram in 2003. Currently it has eleven sponsors whichsupport the Centre. These sponsors included:

• Australian Florist • Sunshine Flowers Sundries; International;

• Excel Foam • In Full Bloom;• Flowers with Class • Interflora Australia;• Wai Marie Florist • Unreal Flowers• Lombardo’s Flowers.


The Hairdressing area participated in the Hairdressingand Beauty Industry Association competitions andawards night.

A significant increase in student participation on OpenDay 2003 saw the Centre have a very successful day,with hairdressing and floristry competitions showcasingtalent to industry and the general public.

In June, the Hairdressing team attended the Annual HairExpo in Sydney assisting Aveda with technical supportand attending their annual breakfast for clients.Hairdressing staff participated in practical and theoreticalworkshops covering all aspects of hairdressing, which ledto innovative practice in the Centre’s classrooms.

The Hairdressing and Floristry teams organised theirannual student shows. Both of these were a hugesuccess showcasing the enormous talent and skill of theInstitute’s students to Industry guests and peers.

The Floristry teaching team participated in theMelbourne International Flower and Garden Show,involving students in the construction and maintenanceof an award winning stand. The display won a Bronzemedal for Box Hill Institute.

During 2003, the Floristry teachers and studentscoordinated numerous functions for the Institute,exposing the students to incorporate work they may not have had the opportunity to experience in smallfloristry businesses.

Awards

The following awards were presented to the Institute’sHairdressing, Beauty and Floristry students:


2nd Year Apprentice Lisa Cassidy (Floristry)Category

The Interflora TAFE Cup

First Prize Jacinta Harding (Floristry)Second Prize Lisa Cassidy (Floristry)


Silver Aurelie Litteri (Hairdressing)Bronze Emma Hutchings

(Hairdressing)

Centre for Hairdressing, Beauty & Floristry

global educators


The Centre for Hospitality and Tourism Studies offers full-time and part-time Hospitality, Event Managementand Tourism Certificate and Diploma programs, as well asapprenticeships in commercial cookery and retail baking.

The Victorian Certificate of Applied Learning (VCAL)Growth and Pathways (GAP) and Vocational Educationand Training in Schools (VETIS) programs were alsodelivered to over 350 15-18 year olds.

In the global arena, the Centre actively pursuedimprovement in the delivery of the Hospitality Diplomathrough its Fiji-based franchise and further developed theGlobal Education Network (GEN) partnership with theSouthern Alberta Institute of Technology (SAIT).

Commercial activity grew in 2003, with a growth in short courses and industry training. The number ofinternational student enrolments also slightly increased.


All of the Centre’s course offerings were revised in 2003as a result of the revision to the National TrainingPackages. In alignment with industry and market trends,the Centre added nationally endorsed qualifications inEvent Management, Catering Operations andHousekeeping to its portfolio.

The Bakery apprenticeship was offered as a fully self-paced program at the Bakers Delight Centre ofExcellence in Bakery Training. Two new short courseswere developed with Bakers Delight, aimed at developingfranchisees’ baking skills.

The electronic testing for food hygiene units enabled BoxHill Institute to be Whitehorse Council’s number oneprovider of food hygiene training and assessment. Theonline Housekeeping unit developed in 2002 was beenhighly commended by students and received statewidemedia coverage.


The Centre’s teaching and administration staff allparticipated in professional development, which focussedaround improving computer skills, work processes andteaching practice. Two major initiatives included:

• In conjunction with the Luxury Collection HotelGroup, the Centre developed a work placementprogram for teachers at the Sheraton and WestinMelbourne Hotels. Spending one day in each hotel,the managers from four different departments wereobserved by Centre teachers in order to gain firsthand knowledge of current industry practice andhotel operations. An extension of the program isbeing considered for 2004.

• Three Centre staff members participated in theEducation and Product Services (EPS) Internshipprogram. Each staff member created an InformationTechnology based learning resource, while furtheringtheir own resource development skills. The programwas instrumental in the success of the Centre’steaching staff in utilising computer-basedtechnologies in the classroom.


The major project for 2003 was the centralising ofteaching and learning resources. This allowed the Centreto capture staff intellectual property, manage theintegrity of products and help meet Australian QualityTraining Framework (AQTF) requirements. This projectwill continue into 2004 and maintenance of theresources will be ongoing.

The relationship with the Global Education Network(GEN) was cemented through the hosting of 26 staff and students from SAIT on a food and wine tour in May.In October, a Centre staff member and six studentsvisited SAIT, returning with highly positive reports ontheir experiences.

The Centre added Crown Hotels to its partnerships withemployers, which provided students with work as part oftheir course. This was achieved through the developmentof the Five Star Housekeeping course delivered usingCrown’s mock up of actual hotel rooms. Part of thecourse included four days in fully paid work with Crown.The initiative resulted in full-time work being offered to 9 previously unemployed or under-employed participants.

Centre for Hospitality & Tourism Studies

55global educators

A Certificate II in Hospitality Operations was designed tomeet the needs of catering staff at Holden. Sixteenparticipants graduated in November with the CateringManager reporting considerable improvements to foodquality and service as a result of the training.

The Centre received funding from the Office of Training andTertiary Education to pilot an alumni/ambassadors programfor 2003 to 2004. A 21st Birthday Alumni Dinner was heldto launch the project from which several ambassadorssubsequently identified. Databases were also establishedand a webpage is being developed with many moreactivities planned for 2004.


The Centre held its first graduation for participants andemployers involved in the Traineeship Plus (workplacedelivery) program. The evening was held in Box HillInstitute’s Fountains Restaurant and was a huge success. It was the first time most participants had visited Box Hill Institute.

Fountains Restaurant hosted the regional WorldSkillshospitality competition in August and the Les ToqueBlanches cookery competition in May. The Student Waiterof The Year dinner, Industry night and five wine dinnerswith Templestowe Cellars were other highlights on theevent calendar.

Awards

The following awards were presented to the Centre forHospitality and Tourism Studies staff members:

Box Hill Institute’s Staff AchievementsRecognition Program

Employee of the Year Award Sandy Pell

The following awards were presented to the Centre forHospitality and Tourism Studies students:

Box Hill Institute’s Outstanding Student of the YearAwards

Apprenticeship Category (Finalist) Kristina Montalto

VicTAFE Cookery Challenge

Gold Medal Hayden McFarlandMelanie SchoutenSteve RiversSharni Wenitong

Waiter of the Year Competition

Silver Medal Lee Muddle


CookeryGold Medal Hayden McFarlandSilver Medal Melanie SchoutenBronze Medal Liam Gallagher

Restaurant ServiceSilver Medal Lee MuddleBronze Medal Hannah Hearne

Hayden McFarland and Hannah Hearn will both representBox Hill Institute in the WorldSkills Australia NationalCompetition in Brisbane in May 2004. Hannah willrepresent Vocational Education and Training in Schools(VETIS) program for the competition.


The Centre for Health and Community Services (HCS)offers training programs for those wanting to becomecarers in the fields of aged care, youth work, disabilitywork, patient services and children’s services. They alsorun a program for young people with a history oflearning difficulties. Courses include traineeships andtraining programs customised for industry clients and aredelivered onsite.

The Centre enjoyed a successful year in 2003 withgrowth in several areas. There were also increases in theamount of training required by existing clients.

In December 2003, the Centre was granted approval bythe Nurses Board of Victoria to conduct the Certificate IVin Health (Nursing). The practical component of thenursing course will be delivered at Box Hill Hospital andother hospitals within the eastern region.


During 2003, Centre staff attended workshops for theimplementation of the newly accredited CommunityServices Training Package. The workshop, facilitated bythe Community Services National Industry Training Board,allowed staff to develop a framework for 2004.


Staff from the Centre have been involved in a range ofprofessional development initiatives including

• Representation at the Association of IntellectualDisability conference;

• Industrial release to Western General Hospital;

• Administration staff training on customer service;

• TAFE Child Care Teachers Annual Conference; and

• Allied Health training including Hepatitis C and Nurses Risk.


Partnerships in 2003 included the following:

• Through a partnership with Manningham CityCouncil, the Centre delivered Certificate III inCommunity Services (Aged Care) for personal careassistants employed by the Council;

• Delivery of Disability Work training in metropolitanand regional areas of Victoria including Shepparton,Bendigo and Traralgon. Training through an online

delivery was also provided to a group living in remote areas of the state, including the VictorianAlpine Region.

• A working party between the Centre and the EWTipping Foundation was formed to develop materialsfor an initiative called Client Centred Approach. Thisaddressed the needs of people with disabilities to gaina voice for their own care needs;

• Continuation of the partnership with both SCOPE(formally the Spastic Society of Victoria) and St Johnof God Services to provide disability training to itscarers; and

• Delivery of Certificate IV in Workplace Assessment &Training to representatives of Manningham Council,SCOPE, AHC, St John of God and the EW TippingFoundation.


The Centre for Health and Community Servicescontinued to be a major sponsor in the CommunityServices and Health Industry Training Board’s conference.

Awards

The following award was presented to the Centre forHealth and Community Services student:

Box Hill Institute’s Outstanding

Student of the Year Awards

Vocational Category Carol Wocker (finalist)

Centre for Health & Community Services

57global educators

The Centre for Industrial Sciences and Extractive Industriestrains new apprentices and existing workers in laboratories,cement and waste treatment plants as well as in chemicalmanufacturing facilities, mines and quarries. This trainingoccurs wholly in the workplace by combining knowledgedevelopment with the acquisition of real skills, whileminimising disruptions to work schedules.

The Centre continued to maintain a strong presence locally,nationally and internationally in the provision of trainingand the development of training resource materials.


The Industrial Sciences area has undertaken nationalprojects to develop training resources to support theLaboratory Operations Training Package that is applicable to a range of industries including process manufacturing,pathology and food testing as well as environmental andbiotechnology laboratories. The projects include theAustralian National Training Authority (ANTA) ToolboxInitiative and have involved the production of trainingresources for online delivery. The Centre has successfullytendered for four successive Toolbox projects.

Centre staff were invited to participate in and chair thenational Steering Committee for the review of theLaboratory Operations Training Package. This is a significantposition that will help to influence the direction oflaboratory training in a broad range of industries for thenext three years.


There has been a wide variety of professional developmentundertaken by staff from the Centre. This was to helpsupport the activities of the Centre with all teaching staffachieving their Certificate IV in Assessment and WorkplaceTraining. Staff have also been trained in the use of variousinformation technologies including the development ofonline resources.


Through its arrangements with the Construction MaterialsProcessing Association, Readymix, Boral, Pioneer and Coaland Allied, the Extractive Industries team continued tostrengthen its position as the premier provider of quarryand mine management training in Australia. The teamfocussed on meeting the needs of these highly competitiveindustries through a unique blend of training andassessment strategies that included online, face-to-face andonsite delivery modes.

The Centre commenced major training and assessmentprojects with the Victorian WorkCover Authority to trainfield operations inspectors for their Diploma ofGovernment (Workplace Inspection). TXU Energy plantoperations staff at the Iona gas plant were also trained fortheir Certificates in Plant Operations and at Qenos Altona(Australia’s largest plastics manufacturer).

Approximately 90 staff at the Cussons Head Office (leadingInternational toiletries company) in Dandenong wereprovided with specialised team-building and environmentalawareness training. The Centre provided training for afurther 80 operators at the Huntsman Chemicals WestFootscray site and assisted them in developing safe systemsof work to international standards.

Centre staff also supported a variety of Institute activitiesincluding training in the Workplace English Language andLiteracy program for quarry safety (Centre for IndustryEducation and Training), development of a TAFE degree inbiotechnology and innovation (Centre for Biotechnologyand Animal Sciences) and project management for aHolden Engines Company training resource developmentproject (Centre for Educational Product Services).


Centre staff provided a display and training informationstall together with the Institute of Quarrying Australia atthe Australian Construction Exposition. Over 5,000 industrydelegates attended from around Australia.

Centre for Industrial Sciences & Extractive Industries


The Centre for Industry Education and Training delivers trainingacross the areas of teacher education, workplace education,language, literacy and numeracy support, leadership and safety.

In 2003, onsite training was provided to various industry sectors,including the Military Forces and government sectors. Trainingvaried from literacy support to providing onsite training forCertificate IV in Assessment and Workplace Training and theDiploma of Vocational Education and Training.

The Centre experienced considerable growth in the numbers ofparticipants enrolled in customised onsite training delivery andflexible learning.

Curriculum DevelopmentCustomised industry courses were developed and delivered bystaff for a number of the Institute’s industry clients.

A customised online training and assessment program for SchoolService Officers was delivered via the TAFE Virtual Campus to 30participants. The Certificate IV in Assessment and WorkplaceTraining was received by 50 secondary school teachers andindustry participants utilising online delivery.

The Centre Manager for Industry Education and Training,continued her membership of the Steering Committee for the reaccreditation of the Assessment and Workplace Training package.

Staff from the Centre also participated in focus groups examiningsome of the newly developed competencies.

Professional Development24 staff from the various teaching centres around the Institutecompleted Diploma of Vocational Education and Training classes.Another 34 of the Institute’s facilities staff received training incompetencies from the Asset Maintenance Training Package.

The Centre’s teaching staff all completed training in the NationalReporting System and Certificate IV in Assessment andWorkplace Training.

Jobs Plus staff attended training in management, customerservice, disabilities, first aid and supervisory skills. Literacy support teachers participated in Workplace English Language and Literacy Information Sessions facilitated by ManufacturingLearning Victoria.

In December 2003, Centre staff members were involved in the‘Thinking Outside the Square’ residential conference in at TheContinental in Phillip Island.

Project and PartnershipsThe Employment Service expanded to include job placement for graduate students and job seekers as well as coordinatingfor the Parents Returning to Work program and the pilot Labour Market programs in the Business Programs and Healthand Community Services areas. These programs were designed and coordinated in consultation with Adult MigrantEducation Services (AMES) and Job Network Agencies, including Ascendance.

Workplace English Language and Literacy (WELL) projectsfunded by the Department of Employment, Science and Training(DEST) were delivered to clients specialising in the Work Safelyand Leadership Communication areas.

A major client received training in the areas of Warehousing,Machining, Foundry and Engine Assembly. The Certificate IV in Assessment and Workplace Training was customised for managers and team leaders who learntonsite at the clients homesite.

Certificate IV in Assessment and Workplace Training was alsoprovided onsite for army-commissioned and non-commissionedofficers at the Military Forces in Watsonia.

The Centre provided training services for the Community JobsProgram conducted at the Yeshivah Centre at St Kilda.Leadership modules were also delivered to clients.

Literacy support for direct and non-direct staff at KewResidential Services has now been provided for the past nineyears, with plans to continue such programs in the future.

Special Events and InitiativesThe Certificate IV in Assessment and Workplace training wastargeted by the Office of Training and Tertiary Education (OTTE)for an Australian Quality Training Framework (AQTF) audit.

The Centre’s teaching staff have delivered training andassessment to 300 participants and ensured that alldocumentation, processes, procedures, delivery and assessmentmaterial met the current standards. The auditor from the AQTFcommended the Centre for its practices.

AwardsThe team from Jobs Plus received the 2003 Box Hill InstituteStaff Achievement Award for Business Development.

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59global educators

The Centre for Information Sciences offers courses for thosewishing to pursue a career in the information industryeither as Information Technology (IT) specialists or inInformation Management. Specialist courses for thoseworking in the industry are also delivered.

The Diploma of Library and Information Services and theDiploma of Information Technology are the Centre’s twomain study areas. Both incorporate exit points at CertificateIII and IV levels.

During 2003, the Library Technician Course continued itssuccess with an eight percent increase in enrolment. Inaccordance with industry trends, IT courses decreased inpopularity, however the final quarter of 2003 saw somesuccess with commercial courses.

The International inbound enrolment for IT students hasdecreased and is expected to remain stable. Internationalfranchises were relatively stable, however the basis forsubstantial expansion was put in place.


A review was undertaken on the training packagesprovided by the Centre. In areas where changes were notexpected a new product was developed. This saw theintroduction of a new Diploma and Advanced Diploma for 2004.

A new Certificate in Oracle DBA was internally accreditedand delivered while several new courses in applications formobile phones and personal digital assistants nearedcompletion.

Textbooks were also written or revised for the distancedelivery of the Library Course.


Information Technology staff attended approximately 40 days training in preparation for the new coursesdelivered in 2004. In addition, many seminars and theAustralian Library Industry Association (ALIA) TechnicianConference in Brisbane were attended. Many Centre staffparticipated in specialist courses to support the delivery inboth diploma areas.


A new partnership with Terasys Australia led to a newcommercial course and plans are well advanced for asubstantial expansion in 2004.

The Centre also hosted an Australian Library IndustryAssociation seminar and have started working withMonash University IT Faculty to improve articulation.

Information Sciences will be continuing to support projectinitiatives in China, Vietnam and Kuwait. The aim is toensure these initiatives come to fruition throughout 2004.


Changes in IT and increasing interest in areas such as e-security, games and networking have been recognisedand as a result Centre staff concentrated on thedevelopment in these areas for new courses, which will be offered in subsequent years.

Two IT staff achieved their Microsoft Certified SystemEngineer qualification.

Awards

The Institute’s various industry partners presented severalstudents with awards and prizes. Some partnershipsinclude: Australian Library Industry Association, EBSCOInformation Services Australia, Microsoft and CISCO.

Centre for Information Sciences


The Centre for Management and Small Business delivers trainingand mentoring in Frontline Management, Business Managementand Small Business Development for Start-Up and GrowthEnterprises.

The Centre delivers approximately eighty percent of thismanagement training onsite to organisations across diversesectors, including: Law Enforcement, Horticulture, HumanServices, Councils, Hospitals, Manufacturing industries, SmallEnterprises and the Government sector.

The State Government funded the Centre of Specialisation forServices to Small and Medium Enterprises (SMEs) and as a resultthe Business Breakthrough pilot project was provided to 120SMEs in multiple sites across eight local government areas in theeastern region of Melbourne.

The Business Enterprise Centre (BEC) focused on providingtraining, mentoring, support and referral to approximately 350brand new Start-Up businesses.


In 2003, the implementation of the Business Services TrainingPackage was completed. The Centre was consistently involved inthe review and redevelopment of the new and revised units ofcompetence to be endorsed in 2004. The Advanced Diploma ofBusiness Management and the Certificate III in Business wasadded to the suite of training offered in 2004.


The Centre’s staff members delivered at and participated in theNational Business Enterprise Centres Australia and New ZealandBusiness Incubators Small Business Conference and the SmallEnterprise Association of Australia and New Zealand Conference.

During 2003, there was significant focus on soft skilldevelopment, workplace training, compliance, finance,Occupational Health and Safety (OH&S), First Aid and computer training.

The Centre’s residential staff development program ‘ThinkingOutside the Square’ was held on Phillip Island. The programgenerated innovative initiatives, ideas and creative concepts,which assisted the Centre in seeking new strategic directions.


Box Hill Institute is the Lead Agent in the Greater MelbourneEmployment and Training Services (GRAMETS) consortium. This is the second largest provider of New Enterprise IncentiveScheme (NEIS) programs in Australia.

The Centre for Management and Small Business works inpartnership with major public sector organisations to implementFrontline Management training for middle and senior managersand supervisors. Major programs have continued in 2003.

In 2003, as part of a national initiative with a large Australiancompany, a new Frontline Management training programcommenced.

The Centre for Management and Small Business customisedspecialist training programs to meet the specific training needsof a diverse range of clients including Bendigo and BallaratHospital. Hospital staff undertook training in Certificate IV inAssessment and Workplace Training onsite. The program wastailored specifically to the training requirements of the medicalenvironment.

A major Federal Government Department contractedManagement and Small Business to develop and deliverCustomer Service training to 120 staff across the sector.

The Centre continued to provide retail traineeships with anoutstanding unit completion rate. The Centre developed andimplemented traineeships in Business and FrontlineManagement


The Office of Training and Tertiary Education (OTTE), provided funding for the establishment of a Specialist Centrefor the Services to Small and Medium Enterprises. The Ministerfor Education and Training, The Honuorable Lynne Kosky MP,launched the new Centre at Box Hill Institute’s FountainsRestaurant on July 16th, 2003.

The City of Whitehorse’s Business Week was celebrated with 15 of the Institute’s new innovative Management and SmallBusiness graduates, participating in a Box Hill Institute SmallBusiness Expo at Nelson Campus in October 2003. A series of small business skills workshops were offered to support the initiative.

Awards

The following awards were presented to the Centre forManagement and Small Business students:

Whitehorse Business Group Excellence in BusinessAwards

Best New Start-up Business Fabian D’Urbano - Geimex Australia Pty Ltd

Micro/Home Based Business Rosemary and Warren Gould - Creative Engraving Solutions

The owners of Creative Engraving Solutions, Rosemary andWarren Gould are exemplary role models for small businesses.They demonstrate the value of adopting a life long learningapproach to ongoing business development and training. Aftergraduating through the New Enterprise Incentive Scheme (NEIS)they completed a StreetLife program and more recentlyparticipated in the Institute’s new innovative BusinessBreakthrough program for growing SMEs.

Centre for Management & Small Business

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During 2003, the Centre for Off Campus Learning Servicesexpanded to incorporate the Short Courses Service Centre andthe newly established International Extended Campus Unit,whilst maintaining its Business Development arm.

The Off Campus component of the Centre once again achievedstudent numbers in excess of 1,500, which is largely due to theexemplary customer service provided by the Centre’s staff. Thishas once again allowed the Centre to be the largest TAFEdistance learning centre in Victoria.

The Short Course Service Centre administered 1,700 courseofferings on behalf of the various teaching centres. The effortsof the Centre’s staff contributed enormously to the commercialincome derived from these courses.

The International Extended Campus Unit was established early in 2003 and has developed quality processes to support thedelivery of programs in the Institute’s international extendedcampuses. The Unit also processes the despatchment of staff tomoderate and deliver programs internationally.

The Institute delivered courses to six countries.


There are a number of new courses now incorporated into theCentre’s course list.

These include:

• Certificate II, III and IV in Business;

• Certificate III and IV in Business Administration;

• Certificate IV in Business Management, Business/ Marketing,Business/ Human Resources, Business Sales; and

• Diploma in Financial Services (Accountancy).

The Centre played an integral role as part of a reference groupthat developed materials for the new Financial Services TrainingPackage to be implemented in 2004


Centre staff undertook professional development in contractmanagement and computer skilling, such as training in theMicrosoft programs, Word and Excel.

In addition, some staff commenced studies in the Masters ofEducation program.


The Centre’s business development section continued to delivermanagement training to long-standing client internationally.

Significant effort was applied to the development of businessopportunities in Indonesia focusing on the automotive sector.The development strategy included the appointment of an

Educational Ambassador to assist with the establishment ofbusiness relationships. The appointment was celebrated by afunction and launch in Indonesia attended by Box Hill InstituteCEO John Maddock and Senior Management.

Outcomes of this business development strategy have been thedelivery of Assessor Training and the initiation of an English as aSecond Language (ESL) delivery model with the Multi FunctionTraining Centre. Other relationships have been established withthe UKI University and the University of Indonesia.

A five day program in Project Management was successfullycontracted on behalf of International Training Australia.

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The Centre for Media, Design and Arts celebrated its first birthdayin late 2003. The Centre is a result of the amalgamation of threeCentres with a creative focus on Design and Technology, Arts andTechnology and Multimedia.

The individual disciplines within the Centre have a longestablished reputation for excellence. Courses are offered atCertificate, Diploma and Advanced Diploma levels.


In anticipation of the new training package in Art, Craft andDesign, several key staff members received training inimplementation. Advancing the staff’s Information Technology (IT)skills was a focus in 2003, with many staff undergoing IT trainingwith an individual instructor.

Centre staff attended conferences on areas as diverse as fibretesting and development, design and Vocational Education andTraining (VET) research. A number of teaching staff undertook theCertificate IV in Workplace Training and Assessment and theDiploma of VET. A further three staff commenced their Master inEducation and two commenced their Master in OrganisationalLeadership at Monash University.


In partnership with Box Hill Senior Secondary, the Centrecommenced a Victorian Certificate of Applied Learning (VCAL)program specialising in Broadcast Television. Specialisedtraineeship programs were launched for the sound, lighting andtelevision industries. A group of the Centre’s staff are continuingtheir work with the Curriculum Maintenance Manager (CMM) onthe development of the purchasing guide for the Art, Craft andDesign Training Package.

Multimedia staff developed short courses linked to trainingpackage qualifications to enable attendees to accruecompetencies towards Certificates II and III in Multimedia.


Media, Design and Arts made its mark in 2003 in its key industryareas. The Centre is a major sponsor of the Melbourne FringeFurniture Festival and facilitated the move of the festival to itsnew location at Melbourne Museum.

The Centre was also a sponsor of the L’Oreal Melbourne Fashion Festival. Festival Chief, Robert Buckingham, visited theInstitute’s Fashion area and gave the keynote address at theannual awards night.

Digitally based learning and assessment materials were producedby the Centre for its innovative VCAL broadcast televisionprogram though an Office of Training and Tertiary Education(OTTE) grant.


Centre for Media, Design & Arts

The Centre’s jewellery area was the host of Institute of SpecialistSkills (ISS) fellowship international Hubert Schuster, who workedwith students and industry specialists at the Whitehorse Campus.

As the Centre has a strong design focus, a number of initiativesand relationships were pursued with the state government’sdesign initiative including RMIT’s Lab.3000, representation on theadvisory board of the Victorian Design Initiative, as well asregular meetings with OTTE and the Department of Innovation,Industry and Regional Development.

Community links remained strong for 2003. The Centre workedwith the Next Wave Festival on its disadvantaged youth projectand supported the Whitehorse Youth Festival with artwork.

The Centre staff and students used their expertise to supportand advise on specialist components the 2003 Box Hill InstituteBlack Tie Ball.

The Centre also provided studio access and materials for theYarra Trams community arts project resulting in personal thanksfrom the Victorian Premier, Steve Bracks.

An innovative project in Graphic Arts saw students producedigital learning resources for use in design courses in conjunctionwith Educational Product Services.

The Centre also worked with a major client to qualify theirworkforce nationally through the development of traineeshipsand RPL/RCC documentation.


The Centre’s Fashion Diploma students participated in a projectfor the Colour Society of Australia. The students created sevengarments in the colours of the spectrum, depicting styles used inthe 1920s. The garments were displayed at the MelbourneMuseum in October for the Colour Society’s Biennial Conference.

Work by fashion students was featured in articles by the ApparelMagazine and the Ragtrader, Australia’s leading textile andfootwear industry magazines.

The participation in the Fashion Trash Challenge as part of ZeroWaste Week saw the Centre’s winning students featured on theABC and Channel 9 news.

Other student exhibitions were organised by Furniture (openedby Franco Cozzo), Painting, Photography, Printmaking, Ceramics,Jewellery, Studio Stitch and Graphic Art. The Multimediacompendium of final year work was entitled Anti-Alias and waslaunched electronically on a dedicated website and at The Loft inLonsdale Street, Melbourne.

The Broadcast Television area had its inaugural Pony Awards forexcellence in film and documentary making which independentfilm, script producers directors and musicians assessed.

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Awards

The following awards were presented to the Centre forMedia, Design and Arts students:

Australian Fashion Design Award

Leading Student Designer Melissa Parker

Australian Regional WorldSkills Competition

First Lisa MathewsRachel Nanfera


Vocational Category Helen Bennett (finalist)

Canadian Tulip Festival

Second Helen Bennett

Gown of the Year Competition

Student Designer Maria Petinatos

Grand Laureate Prize

Overall Gown and Cape Helen Bennett

Stoll Trust Award Roderick Price

Presented by the Rotary Club, Box Hill

Student Designer Award Laurie Elkins

(Wyndham Fashion Festival)

Two ceramics students, Debra Garrett and Amy Kennedywere selected to exhibit at the Fresh Awards, whichshowcases the best object design work in all tertiaryinstitutions in Victoria.

The following awards were presented to Media,Design and Arts staff

Art teacher Stephen Mead won the prestigious InstituteTeacher of the Year award. In an exciting year forStephen, he was also appointed as Collections Curator -Research at the Ian Potter Museum of Art, University of Melbourne.

Art and Design staff member Simone LeAmon received a combined OTTE and Box Hill Institute grant tofinancially support her exhibition in Milan duringNovember and December. Simone’s work was featured in the Department of Education and Training’s magazine ‘Success’.

Art works by Diploma of Textiles (Studio Stitch) studentswere used for official Box Hill Institute festive season card designs.

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The Centre for Performing Arts continued to build on itsreputation as a provider of high quality training programs for a diverse student population. International student numbers in2003, were high in both music and dance programs.

A range of both government funded and fee-for-service courses,which can be taken as part-time options, providing students withvocational outcomes and opportunities for further highereducation pathways were offered by the Centre. There wasgrowth in both government funded and full fee paying courses,particularly in the audio production and fitness areas.

The Centre continued to offer the Diploma in Dance (Teachingand Management), Diploma in Music (Jazz/Popular) andintroduced the Certificate III and IV in Fitness to its program ofgovernment-funded courses. These courses saw expandingenrolment numbers with the demand outweighing the availablecourse places.

Fee for service courses also continued to expand. The AdvancedDiploma of Music (Commercial) grew in reputation andmaintained a low attrition rate. Applications for the Diploma ofAudio Production have increased by one hundred percent. It is inthis area that the Centre has seen a marked increase in interestand need for specialised, industry relevant training.

The Centre continued to offer other fee-for-service coursesincluding: Foundation Music Studies’ bridging program,Certificate in Music Theatre, Summer Music School, VoiceTraining, Jazz Improvisation, Vocal Training, Acting, Guitar, and Turntable Artistry.

Curriculum DevelopmentThe Centre successfully implemented the nationally accreditedFitness Training Package. This saw the introduction of the newCertificate III and IV courses (replacing Certificate II), thus creatinga unique opportunity for former graduates to return to study toupgrade their qualifications.

A new short course in Pro Tools hard disk editing was successfullytrialled. Higher level courses in Pro Tools were developed addingto the program for 2004. This will map directly to the DigidesignTraining and Education internationally recognised programs.

The new computer lab complete with Logic Audio and Pro ToolsM-Boxes enabled all music students to have access to currentdigital technology. This will be upgraded in 2004 to Logic 6Platinum. The addition of the new Pro Tools recording studio hasenabled delivery of the highest level of training in this emergingtechnology.

A major focus for the Centre was the development of a degree in applied music. The degree is currently waiting accreditation andhas been an integral part of curriculum development for themusic staff.

Professional DevelopmentProfessional development undertaken by staff in 2003 includedtraining in a range of industry relevant areas including: vocaltechnique, fitness, management and further education. A numberof staff undertook studies in Graduate Diploma and Mastersprograms and attended both national and internationalconferences.

Centre Manager, Rose Stephens, and Program Coordinator, JenniHillman, travelled to the United Kingdom and America to liaisewith staff involved in similar institutions to Box Hill Institute.


Centre for Performing Arts

The connections made will inform the development of futureprograms at the Centre for Performing Arts.

Projects and PartnershipsThe official launch of the Box Hill Institute’s Pro School tookplace in 2003. Digidesign (producers of Pro Tools) were pleasedto announce their relationship with the Institute and lookforward to their ongoing partnership between staff at theCentre and their internationally recognised training andeducation programs.

Advanced Diploma graduates were accepted into the DeakinUniversity postgraduate Bachelor of Teaching (Primary andSecondary) course for 2003. This was the first time this pathwayhas been open to students.

Special Events and InitiativesAs a priority initiative for 2003, the Centre organised an Alumnievent. It was well attended and presented an opportunity forpast students to catch up with friends and staff.

A number of highly successful events took place in 2003, whichshowcased the talent and organisational skills of the PerformingArts students. Important events for 2003 included:

• The Annual Spring Concert• The Laurel Martyn Scholarship Competition• Cabaret Night• Public recitals by final year music students. These were

held at various venues around Melbourne• The Annual Dance Concert.

Most events are student organised and form part of ongoingassessment tasks incorporated into the course structure.

AwardsThe following awards were presented to the Centre forPerforming Arts students:

Australian Up and Coming Drummer of the Year Award(Open Section)

First Stephen AllinghamSecond John DiSisto

Box Hill Institute’s Outstanding Student of the YearAwards

Vocational Category Jayne Storm

City of Whitehorse Scholarship Andrew Bucknall (Advanced Diploma of Music - Commercial)

Laurel Martyn Scholarship Larissa Wrigley (Choreography)

Second Year Graduation Award Anna Francisfor outstanding achievement

The 2002 winner of the Box Hill Institute’s Outstanding Studentof the Year Awards for the Vocational Category was MichaelTrappett who represented the Centre at the State awards againfor 2003.

Advanced Diploma of Music (Commercial) compositiongraduates Nicola Lester and Joel Ritchie represented Australia atthe international Cannes Film Festival for 2003. They composedand recorded the music for the winner in the Best Short Filmcategory ‘Crackerbag’.

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The Centre for Vocational Access and Education offers adiverse range of programs designed to meet the needsof many different members of the community. Studentsin these programs include: adults and youth returning tostudy or seeking vocational change, women returning tothe employment market, overseas-born professionalsentering the employment market and people seeking toimprove literacy, numeracy and English skills.

The Centre also conducts the highly successful Diplomaof Arts (Professional Writing and Editing) course, whichenjoys excellent employment outcomes for participantsin the program.

Out of the 80 students in the Certificate of EmploymentDevelopment for Overseas Professionals, approximatelyfifty percent have secured full-time ongoingemployment. This was either a result of the local refereesgained from practical placement experiences, or throughenhanced job application skills learnt during the course.

Delivery of the newly accredited Victorian Certificate inApplied Learning (VCAL) continued to be a focus for theCentre. There have already been some excellent studentoutcomes achieved.


The Victorian Certificate in Applied Learning (VCAL)continued to challenge in ensuring that the curriculum it offered is both relevant and compliant with theAustralian Quality Training Framework (AQTF). It was also important the curriculum remained engaging andinclusive for the students involved.

Involvement with Wheelchair Sports Victoria and SYN FMradio resulted in very successful student outcomes. TheVocational Access and Education VCAL team achievedtremendous results for 2003. A feature article revealingsuch achievements, in particular the VCAL studentssuccess in the SYN FM radio initiative, was published inThe Age newspaper.

A Professional Writing and Editing teacher undertook an internship with Educational Product Services andsuccessfully developed one of the modules from theDiploma Of Arts (Professional Writing and Editing) foruse as an online teaching and learning experience. This will be used in conjunction with face-to-faceteaching in 2004 with the view that it will be offered as a stand-alone online module in 2005.

There have been a number of Personal Computersinstalled in the classrooms combined with newlyacquired data projectors. This will help encourage newand alternative teaching practices to emerge over thenext few years.


Many teaching staff attended subject specificconferences throughout the year. Staff memberscontinue to benefit from such opportunities as it allowsthem to be engaged and kept up-to-date in currentresearch topics, alternative teaching approaches andencourages further networking between colleagues.

Professional Writing and Editing teacher Earl Livings,converted to full-time study as a result of being awardeda PhD scholarship. The Centre is expecting to benefitenormously from this development.

Approximately fifteen sessional and ongoing teachingstaff added to their already impressive Diploma ofEducation and Masters qualifications by completing theCertificate IV in Workplace Training and Assessment.

In addition, many short courses were attended by staffwhich included Tackling Tough TAFE Student Behaviour,Creating images for use on the Distributed LearningSupport System (DLSS) and Assessment Strategy forYoung learners.


The Centre continued to enjoy a joint partnership with a major overseas client. This partnership provideddevelopment opportunities and gave staff a broad rangeof professional and personal experiences.

Awards

Box Hill Institute’s Outstanding Student of the Year Awards

Rotary Club Award Michael Podger

Inaugural Bill Johnson VAE Michael PodgerStudent of the Year Award

Professional Writing and Editing students continue to do very well in gaining employment and in getting theirarticles published in daily newspapers, magazines andliterary journals.

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Centre for Vocational Access & Education

service centrereports


The College Print Unit is an operational unit within Box HillEnterprises Ltd

College Printing and Graphic Design provides a range of printingand photocopying services to Box Hill Institute. It also providescommercial services such as typesetting, printing, desktoppublishing and digital copying to a range of external clients.

During 2003, the Centre managed the re-tendering of theInstitute’s photocopier fleet and the high volume digital copyingequipment for its own print room.

In November 2003, the Centre successfully upgraded its QualityAssurance to the new ISO 9001:2000 standard. The Centre alsoinvested in a range of hardware and software leading toimproved service levels to Box Hill Institute. The average on timedelivery for all clients during 2003 was at an incredible ninetyseven percent.

Educational Product Services (EPS) supports the strategicdevelopment, implementation and evaluation of educational andknowledge management processes, systems and products. This isachieved by providing a broad range of services through the skillsof educational designers, graphic designers, desktop publishers,writers, editors and programmers as well as television andmultimedia producers, directors and technical support staff.

EPS is responsible for:

• Design and development of: learning resources in online/web,video, CD-ROM and print formats; publicity materials; andinformation systems.

• Design and delivery of specific professional developmentactivities for Institute staff.

• Development and maintenance of

– Box Hill Institute’s website (http://www.bhtafe.edu.au)

– StudentWeb portal (http://studentweb.bhtafe.edu.au)

– the Institute’s intranet known as the StaffWeb

– the Institute’s content management system known as theDistributed Learning Support System (DLSS).

• Production and technical support of a broad range of specialevents that require video, lighting and photography.

2003 Highlights

During 2003, EPS provided each of the Institute’s teaching andservice centres with various services and products.

Highlights of the year included:

• Redevelopment of Box Hill Institute’s website which hasexperienced a dramatic increase in website visitors since itslaunch. The website was a finalist in the 2003 AustralianTAFE Marketing Association (ATMA) Awards and nominatedin the 2003 Victorian Government Communications Awards;

• Development and launch of the video production ‘It’s YourLife’ which cleverly delivers a high-impact message to youngpeople on the realities of workplace safety;

• Completion of the extensive Diploma of LaboratoryTechnology online Toolbox, which includes high-levellaboratory equipment simulations;

• Design and development of the self-paced component forthe flexible delivery of the Certificate in Food Processing(Retail Baking - Bread);

• DVD/CD-ROM video learning resources for Hairdressing andFloristry students;

• Integration of the Institute’s online assessment system intothe DLSS. In addition to student assessment this will provideevidence of student participation;

• Consultancy and desktop publishing for the development ofthe Victorian Certificate of Applied Learning (VCAL)Multimedia and Television training resources, in collaborationwith Box Hill Senior Secondary College;

• Video, lighting and photography direction and staging formany institute special events including Student of the Year,Hairdressing Showtime, Waiter of the Year and the Black TieBall; and

• Coordination and support of the internship program forteachers to gain skills in online learning resourcedevelopment.

Awards

EPS staff gained outstanding recognition through feedbackcollected from client satisfaction surveys, which are an integralpart of the Centre’s quality management process. Several EPSstaff members were also nominated for awards in the Box HillInstitute Staff Achievement Recognition Program for 2003.

College Printing & Graphic Design

Educational Product Services

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Facilities Services Centre Finance Centre

The Facilities Services Centre provides Institute staff andstudents with a positive teaching and learning environment.

In 2003, Facilities Services managed the appointment andestablishment of new management of the cafeteria services toall campuses.

Work consolidation which took place in 2001 led to theintroduction of the Contractor Induction. This related toprocesses and procedures taking place for contractors workingwithin the Institute. Contractors working on Institute propertyaccepted the requirement in a positive manner and the processworked effectively to plan. The Centre’s Service Level Statementwas also completed and is currently published on the FacilitiesServices Centre web page.

Major projects for 2003 included:

• The relocation of an arm of the Automotive, Transport andEngineering (ATE) Centre from the Doncaster Campus, to anew leased facility located in Ceylon Street Nunawading.

• The relocation of the Furniture Design Centre from theDoncaster Campus, to the newly refurbished facilities inBuilding 5, Whitehorse Campus.

• The construction of a Sound Studio in Building 5,Whitehorse Campus.

Minor Projects for 2003 included:

• Upgrading and enhancing the security system at Whitehorse Campus;

• Upgrading smoke and fire doors at the Whitehorse Campusto ensure compliance with safety regulations;

• Fencing and resurfacing the new carpark at the corner ofWhitehorse and Elgar roads;

• Repair and upgrading of Emergency and Exit lighting onElgar and Nelson Campus; and

• Input of data into the Office of Training and TertiaryEducation’s (OTTE) Facilities Management InformationSystem for TAFE (FMIST).

Facilities Services also had to deal with issues associated withthe construction of the Elgar Project. The most prominent issuewas the reduction in carparking facilities, due to the ElgarProject replacing the pre-existing carpark. The Centre has madeimprovements in the level of service for the Institute tomaintain a positive learning and working environment.

The Finance Centre is responsible for the financial managementof Box Hill Institute. This includes ensuring financial transactionsare conducted, recorded and reported in accordance with BoxHill Institute policies and procedures.

Major achievements for 2003 included:

Financial Information Systems

The financial database known as Finance One from TechnologyOne was implemented in July 2001 to replace Prophecy as thefinancial database. During 2003, the Finance Centre facilitatedthe reformation of the Finance One User Group for thepurpose of sharing common issues, new products and ideas.This reformation took place in conjunction with all VictorianTAFE Institutes and multi-sector universities using Finance One.

Staff Recognition

Box Hill Institute staff nominated Jude Royle for the Institute’sStaff Achievement Recognition Program. Jude was recognisedby his colleagues for exemplary performances in customerservice and obtaining exceptional results.


The Centre for Human Resource Services providessupport to the Teaching and Service Centres involvingHuman Resource management. Human Resourcemanagement includes operation and function of thepayroll system, job recruitment, contracts, OccupationalHealth and Safety, WorkCover, plus training anddevelopment. The Centre is located at the Elgar Campuson the lower ground floor in Building 3.

Major initiatives for 2003 included:

• Finalisation of the implementation of the AlescoHuman Resources Information System (HRIS);

• Roll out of the employee self-serve component of thenew HRIS, known as SEIK (Self-service EmploymentInformation Kiosk);

• Conducting a customer service satisfaction surveyinvolving managers. The results were very encouragingand identified a number of areas the HR Centre aimedto enhance or improve;

• Implementation of the recommendations made by thereview conducted by an external consultant early in2003, concerning Human Resource management atthe Institute. The recommendations included revisedstructural arrangements and identified new orexpanded roles to provide more effective HumanResource management at the Institute; and

• Throughout 2003 the Centre worked to ensure all BoxHill Institute Council approved HR policies have acomplementing procedure. This was followed by anextensive review involving a consultative process onmany of the key procedures.

Major developments for 2003included:

• The Institutes WorkCover premium set to return tobelow the industry rate where it has been for manyyears with the exception of last year’s confirmed rate.

• Stages one and two of the Office ErgonomicsWorkstation Assessment program were rolled out. This involved training approximately 150 ServiceCentre and administrative staff about the set up ofworkstations according to ergonomic principles; and

• Implemented a new system to store archived recordsto improve overall access to ensure fast and simpleaccess to records.

In the Organisation Learning area, the Institute organisedand supported an extensive range of staff developmentinitiatives designed to enhance the professional andpersonal skills and abilities of all staff. These initiativeswere underpinned by a grant from Office of Training andTertiary Education (OTTE) and a further allocation by theInstitute Council from the Institute’s own funds.

Significant activities for 2003 included:

• A series of corporate induction workshops for nearly90 new staff;

• Position Description Writing workshops conductedacross all campuses for each manager andProfessional, Administrative, Computing, Clerical and Technical (PACCT) staff;

• A leadership development program for all senior,middle and first-line managers. This offered a series of managerial skills and leadership capabilities fordevelopment activities;

• Implementation of the Diploma in VET for teachersseeking a formal teaching qualification;

• Customer service training for frontline staff;

• Team development workshops for a number ofteaching and service centres; and

• Development programs offered to teaching andgeneral staff to enhance computer skills.

Human Resource Services Centre

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In 2003, a comparison of Box Hill’s delivery of technologywas made against other Victorian TAFE providers. This studyconfirmed that Box Hill remains in the top three leaders in its use and widespread operation of modern technology. To maintain this position and to push for leadership theInformation Technology Service (ITS) Centre carried out thefollowing initiatives:

• Major improvements in the Capital Maintenance Planwere delivered through a major Personal Computerreplacement program across its fleet of 2,500computers. Upgrades of core computing infrastructurefor student management finance and human resourceswere also implemented.

• The first trial of Voice Over Internet Protocol (VOIP)technology was completed during 2003. This technologyallows the traditional telephony system to be operatedas part of the computing network and unifies thevoicemail and e-mail systems. During 2004, VOIP will be deployed for all telephony in the Elgar Campus,Building 8. The entire Institute will follow over the nextfive years. Box Hill continues to be a leader in convergingits voice, data and video delivery over one Informationand Communication Technologies infrastructure.

• The use of the Internet at Box Hill grew seventy fivepercent throughout 2003 and continued to be a key toolfor online delivery, access to international teaching andlearning material and communications by staff andstudents. To meet the demands for improvedperformance access to the Internet and othercommunications links ADSL Broadband services weredelivered throughout 2003. ADSL provides a relativelylow cost solution for high-speed access for smaller uselinks and has proven to be reliable and cost effective.

• Wireless networks for staff were delivered at mostcampus open spaces and Institute conference rooms toprovide improved space use and flexible operation.Onsite student enrolments can now be conductedwithout the need for cables and power in almost anylocation on campus. This has greatly improved theenrolment service over the traditional wired andterminal-based service.

• The new Nunawading Campus was connected to the rest of the Institute using a wireless link, whichgreatly reduced costs and improved the simplicity ofservice delivery.

• The service quality of the Centre continued to be crucialfor the continual operation of the Institute, given thereliance on technology. To sustain improvements theCentre is introducing the use of the InformationTechnology Information Library (ITIL) service deliveryframework, which is increasingly common acrosscorporate and government sectors. ITIL is beingembedded into processes, training, role descriptions andsupporting technology.

• Improving the availability and recoverability of key ICTinfrastructure remains a priority. Further redundancy inthe data network, additional fail over computinghardware and more significant power reserves were delivered to increase the availability of webservices, essential Institute systems and the around theclock availability of online services to students bothlocally and overseas.

Information Technology Services Centre


The International Student Office is an operational unitwithin Box Hill Enterprises Ltd

The International Student Office concentrates on therecruitment, administration and support of the Institute’sinternational students.

The International Student Office managed to increaseinternational student numbers to more than 1,100enrolments despite various interruptions due to unstableworld events. Students from more than 50 countries andterritories added a healthy international flavour for staffand students at the Institute.

The International Student Office increased marketing visitsto include new and developing markets. During the yearpartner recruitment agents in 26 countries received a visitfrom an International Student Office team member.

While the International Office managed to maintain itspresence in traditional Asian markets it was also able tofurther consolidate activities and business relationships in developing markets such as Western and Central Europe and Latin America. International marketingstrategies were tailored to consider the impact ofchanging Department of Immigration and Multiculturaland Immigration Affairs (DIMIA) regulations, shiftingsocio-economic factors and their resulting marketcharacteristics.

Promotional activities included a Box Hill representativepresence at 24 international education exhibitions and agent interview programs. Additional exposure inother markets was provided at a further 12 exhibitions,where local partner agencies were contracted to represent the Institute.

Strong brand advertising featured in 40 internationalpublications. Internet presence was increased to ensurethe Institute could be easily found on ten individualeducation course search engines and course locatorwebsites. Additionally, statistics showed the multi-lingualInternational Student webpages were consistently themost frequently visited throughout the year. Theseactivities helped to build and maintain strongerrelationships with reputable international educationagents around the world while reducing the need for Institute staff to travel to high risk countries, according to the Department of Foreign Affairs and Trade travel advisories.

International students received a high level of customerservice from the multi-lingual team within theInternational Student Office. International students wereassisted in all welfare arrangements, such asaccommodation and travel requirements. These servicesare unique to Box Hill Institute and showcase the highquality of Box Hill Institute’s educational and studentsupport services. To further enhance these services anadditional staff member was recruited to join the office.

The International Student Office was involved in a widerange of activities which included:

• The three day Welcome Festival for new students inFebruary and July;

• An orientation program for new English LanguageIntensive Courses for Overseas Students;

• A local recruitment Agent Day to present our newcourses and services;

• Frequent visits to recruiting agents in Sydney, Brisbaneand Auckland;

• A Friendship Program with activities and outings forinternational students;

• Participation at the Institute Open Day;

• Regular meetings with International Coordinators fromvarious Teaching Centres; and

• Welcoming delegations from other Institutions andrecruiting agents.

Study Tours featured heavily on the list of activities. The International Student Office was successful in hostingfive study tours from Thailand and China. Theseprograms, tailored to meet client needs, offered anattractive and flexible combination of education, tourismand insight into Australian culture. Further expansion andpromotion of this lucrative sector is planned in 2004.

International Student Office

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The Centre for Library and Student Support had a busy andproductive year. A number of projects were undertaken by theCentre, which will have a significant impact on the servicesoffered to both staff and students in the forthcoming years.

Support to Centres

During 2003, the Centre provided diverse support services to a number of centres across the Institute.

The Student Support Unit established and expanded oninformation available on the Institute’s StaffWeb to assist thoseteachers working to support students experiencing difficulties.

Throughout the year, Counselling staff worked closely with theYouth Unit in the assessment and placement of students in theVictorian Certificate of Applied Learning (VCAL) program. Thisassociation aimed to improve student’s prospects of achievingsuccessful educational outcomes.

The Intellectual Property Officer established a website designedto provide information to staff regarding the various obligationsand procedures associated with fulfilling the Institute’s copyrightobligations. This page was made accessible via the Institute’sStaffWeb.

Opportunities for staff development were made availablethrough the Centre for Educational Product Services Internship program.

Staff meetings and a Learnscope project were designed to train staff in the copyright implications of creating onlinelearning resources for the Institute’s Distributed LearningSupport System (DLSS).

For the first time, Library staff were involved in teachingstudents enrolled in the Certificate IV in Business module,Analyse and Present Research Information. The competenciesincluded in the module have a direct correlation with librarian skills.

All staff who participated in this initiative were involved incurriculum development, delivery and assessment. It is expectedthis cooperative relationship between library staff and teachingcentres will continue in the future delivery of modules, whichutilise the skills and training particular to librarians.

The relationship between library, teaching and learning was alsoexplored in the library Learnscope project. This project wasdirected specifically at the role of libraries and library staff inflexible and online learning. The intention of the project was toraise awareness among both teaching and library staff of thesignificant expertise and support provided by library staff in thedevelopment of flexible online learning resources.

The search facility on the Institute’s website was also improved by Online Services and Library staff. Users of the siteare now able to retrieve course and other website information.Continuous maintenance and improvements to the searchfacility has also become a major role for the Centre’s Library staff.

Support to Students

Student Activities and Representative Committees (SARC)continued to be a pivotal part of the feedback process at theInstitute. The coordinator was involved in ensuring studentshave a system where their concerns can both be expressed and addressed.

The SARC function was relocated within the Institute to enablea closer working relationship with the Youth Unit in order tobetter address these student concerns.

The StudentWeb was also expanded further to provideinformation and support to students with personal or academicproblems.

Counselling services extended the transition to study program to students in the Health and Community Services and theBridging to Science program.

The Engineering and Nelson Campus Libraries experienced anupgrade of student Personal Computers, furniture refurbishmentand redecorating of the facilities.

Continuous Improvement & Staff Development

A number of initiatives and projects ensuring the continuousimprovement of the Centre’s services either commenced or werecompleted in 2003, which included:

• The Bookshop staff worked with an external business andmentor consulting company to help develop strategies toimprove their business and identify new markets;

• The Student Support Unit underwent an extensive review toensure the changes to student support were continued. Theaim of the review was to determine the most appropriatemanagement, development and organisation of services;

• An online disability staff rostering system was developed tofacilitate a less onerous method of allocating support staff tostudents with a disability;

• The Centre Manager was successful in obtaining anAustralian National Training Authority (ANTA) FlexibleLearning Leadership scholarship. The Manager’s projectfocussed on the role of the library in flexible learning. Therecommendations arising from the project report will beconsidered in the planning for flexible learning initiatives atthe Institute;

• A member of the library staff commenced work in OnlineServices to develop and enhance the online informationprovided to staff and students via the library site; and

• The implementation of the new library management systemhas corresponded with a continual increase in the use bystudents and staff of the Library’s online catalogue to renewloans for library items.

Library & Student Support Centre


During 2003, the Centre for Marketing - Victorian Regioncontinued to focus on it’s objective to manage theInstitute’s domestic marketing function which includesidentifying the needs and characteristics of targetmarkets, developing marketing strategies, maximisingrecruitment opportunities and developing and servicingclient relationships.

The Centre staff continued to build on the Institute’sexisting reputation as a first option for tertiary education.Trials were held for a number of new initiatives andprograms. These will be implemented according to schooland Institute needs and the philosophy that solidrelationships provide a good foundation for turning theprospective student into the current student.

During the year, staff from the Centre continued toprovide marketing services through close workingrelationships with the Institute’s various teaching centres.Staff were also energetic in working with secondaryschools in the Eastern region of Melbourne and in thecorporate sector.

A number of initiatives were implemented as theInstitute’s new Elgar development began taking shape.These included the establishment of the Elgardevelopment website (which includes time-lapsephotography) and support provided for meetings withresidents and subsequent media interest.

Further media events, which attracted coverage of theInstitute in print, electronic or educational media,included the following:

• The launch of the Centre of Specialisation for Servicesto Small and Medium Sized Enterprises at Box HillInstitute’s Fountains Restaurant on July 16th, 2003,which was attended by the Minister for Education andTraining The Honourable Lynne Kosky MP;

• The launch of the Global Education Network;

• The Institute and the State’s Outstanding Student ofthe Year Awards; and

• The Institute’s involvement in the Variety Club VicBash.

The various number of success stories about staff,student and Institute achievements were managed effectively and were widespread across allforms of media.

In addition to managing media activity, the Centreprovided writing support for a number of corporateevents including speeches for the General Management team.

Content was also produced for the Box Hill InstituteNews (Leader Papers), which circulates throughout theEastern Regions of Victoria, ‘News and Notices’ which isthe Institute’s internal newsletter, the Business Newsletterand the Institute’s Website (www.bhtafe.edu.au).

The ‘News and Notices’ newsletter was acknowledged at the Australian TAFE Marketing Awards as the bestnewsletter in the Australian TAFE sector.

Content material was also developed for the Institute’sinternal website, known as the Staff Web to act as amedia resource for staff.

A number of Professional Writing and Public Relationsstudents were invited to participate in work placementduring the year. The students were given first-handexperience in the professional writing industry, whichinvolved interviewing various members of Institute staffand students, writing relevant articles and takingphotographs. The experience highlighted the importanceof a practical element to student studies.

The Centre played a major role in organising the secondBlack Tie Ball in June. The Ball helped to raise funds forthe Institute’s House for Homeless Youth project. Theextremely popular even gained immense support fromInstitute supporters and raised over $10,000.

During 2003, the Centre developed and is nowmanaging the Box Hill Institute Staff Association.

Centre staff also managed a very successful industrynetwork function at Commonwealth Golf Club as ameans to thank the corporate supporters of Box HillInstitute.

The Centre once again managed the very popularBusiness Breakfast program, which was supported by alarge number of corporate sponsors. The sponsors wereas follows:

Marketing – Victorian Region

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• Moores Legal;

• Haines Muir Hill;

• Toucan Display Systems;

• Alzburg Inn Resort and Conference Centre in Mansfield;

• Budget Rentacar;

• The Whitehorse Business Group;

• College Printing;

• FOX FM;

• Fountains Licensed Restaurant;

• Konica;

• Quest Apartments; and

• Flowers on Elgar.

The speakers for the 2003 Breakfasts were: Rex Hunt, RobRedenbach, Peter Davidson and Jason McCartney.

Many marketing, recruitment and promotional activitieswere implemented during 2003. These were as follows:

• Delivery of approximately 60 Box Hill Institute tours, 27School-based expos and 23 school-based talks about theInstitute to secondary college students;

• Management of the Institute Open Day;

• Management of the annual Career Advisers Seminar,attended by Secondary College Career Advisers;

• Management of the Institute’s Outstanding Student ofthe Year Awards;

• Management of the Institute’s participation in theVictorian Training Awards where Box Hill InstituteApprentice, Michael Hoffman, won the Victorian TrainingAwards Apprentice of the Year;

• Development of the Change of Preference campaign;

• Exhibitions in Melbourne and regional exhibitions andfestivals;

• Assistance for individual Teaching Centres withAwards/Graduation functions;

• Management of the Institute Scholarship Program(including the City of Whitehorse Scholarship);

• Management of the monthly Box Hill Institute Newspage which appears in 10 eastern suburban LeaderCommunity newspapers;

• Development and management of corporate sponsorship proposals;

• Management of a number of launches; and

• Design and development of Box Hill Institute brochuredisplay stands that will be placed in Secondary Schoolsacross metropolitan Melbourne.

The Centre for Marketing - Victorian Region is responsible for the development and production of many of the Institute’s most visible and widely distributedmarketing material. The following material was producedduring 2003.

• General Course Guide;

• 2004 Course Handbook;

• 2002 Annual Report;

• Short Course Brochures;

• Course brochures;

• Parent brochure;

• Teaching Centre display banners;

• Teaching Centre Posters;

• News and Notices (internal newsletter)

• Business Newsletter (external newsletter)

• Advertisements - generic and also on behalf of theTeaching Centres; and

• Corporate merchandise

Schools Liaison Unit

The Schools Liaison Unit acts as the student recruitmentarm of the Centre for Marketing -Victorian Region. TheUnit has a dual role in that it services over 500 secondaryschools within Victoria, but also functions as a serviceprovider to the Institute’s numerous Centres.

The Unit develops campaigns and promotes the Institute toschools through direct mail and through the developmentof long term relationships between the Institute andsecondary schools.


In its recruitment role, the Unit aims to inspire students totake a proactive interest in their tertiary options. It doesthis by firstly selling the idea of TAFE education and thenfocussing on the specific benefits of studying at Box HillInstitute. Students are encouraged to tour the Instituteas a group or on Open Day.

The Unit worked with the Institute’s Centres to assistthem in the development of promotional campaigns, plusupholding and enhancing the image of the Institute.

School tours at Box Hill Institute are tailored to ‘best fit’the careers programs which students are participating inwithin their schools. Tours are becoming increasinglypopular amongst schools around Victoria.

The Unit also attends a large number of school-basedcareer information days explaining the advantages of a TAFE education to students ranging from Year 9 to Year 12.

The Tertiary Information Service (TIS) was again one ofthe Unit’s major programs in 2003, running from April toAugust. TIS enabled the Unit to reach thousands of Year12 students in metropolitan and rural Victoria. Staff alsocoordinated the Eastern Expo with Deakin University,which was a three-day event and was attended byapproximately 3,000 Year 12 students in the Easternregion of Victoria.

The growing relationships with schools werestrengthened further by the annual Careers Seminar,which was held in June. Over 90 careers advisersattended this successful day.

Course Information Unit

The Information Unit is invariably the first contact pointfor prospective students of the Institute. The Unitprovides information on all available courses. Thisincludes short courses, government funded courses, full-fee paying, international student courses, off-campusstudies, traineeships and apprenticeships.

The majority of enquires were received via the telephone,however the number of e-mail enquires once againincreased during the year. A significant number of peopleopt to visit the Information Unit in person to discuss theircareer/course options.

Throughout 2003, the Unit processed approximately35,000 enquiries.

The Centre experienced a busy period from May toSeptember due to the enormous amount of time

dedicated to the promotion of the Institute. During this time the Institute was involved in numerous CareerInformation Evenings, the Institute’s Open Day andCareers Expos, which was organised in collaboration with the staff from the Centre for Marketing - Victoria Region.

Other promotions during this time included thefollowing:

• The Rotary Careers Expo (sponsored by Box HillInstitute) conducted at Box Hill Town Hall;

• The VCE Resources for Courses Expo held at theCamberwell Civic Centre;

• The Employer of Choice Expo held at the ExhibitionBuilding; and

• The Future Options Careers Expo (jointly sponsored by Box Hill Institute) held at the Eastland ShoppingCentre in August. This event consisted of 80exhibitors showcasing their courses and employmentopportunities to approximately 5,000 visitors.

Staff from the Centre also traveled to Thailand in March and October to attend various education exposwhere they provided international students withinformation about courses and the benefits of studyingwith Box Hill Institute.

Marketing – Victorian Region continued...

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During 2003, the Registrar’s Centre continued to offer arange of services to students, staff and other clients of the Institute.

The Centre’s new facilities at the Elgar Campus areextremely functional and provide an attractive front to what is often a student’s first contact with the Institute. The purchase of a pool of Wireless Laptops made ‘live’enrolment sessions easier and more professional. The IDCard system was updated on the three main campuses toensure quality colour ID Cards are available at enrolment. A full set of equipment was also purchased to provide aback up system in the event of an equipment failure.

During 2003, all statistical submission dates were met. The results of the Australian National Training Authority(ANTA)/Office of Training and Tertiary Education (OTTE)Invalid Enrolment Audit were successful with a significantreduction in Box Hills Invalid Enrolment rate to below onepercent for the second year in a row.

Student Administration

Student Administration staff once again rose to thechallenge and successfully enrolled and processed 33,000enrolments for the year and issued approximately 16,000Certificates/Qualifications.

Staff from Student Administration participated in theBusiness Process Review of Student Management. Over 200Box Hill Staff have been trained in the use of the StudentManagement System.

The Centre exceeded the minimum ProfessionalDevelopment requirements, with most staff participating in four activities.

Two Student Administration staff became the Registrar’sCentre’s Occupational Health and Safety (OH&S) Ergonomicand Testing and Tagging Champions. This will help ensurethat all staff are provided with a safe and secure workplaceaccording to OH&S guidelines.

Information sessions about the Student Administrationenrolment procedures were held at all campuses andattended by approximately 150 staff.

Whitehorse Student Service Centre

The Whitehorse Student Service Centre continued to offera valuable service to staff and students. In addition to thefull range of Student Administrative services provided, theService Centre was also able to reimburse Petty Cash, offera reception service to the Campus plus provide generalinformation to visitors, students and staff.

Reception and Mailroom

The reception area processes nearly 600 calls per day from various staff members, students and visitors to theInstitute. The Mailroom is the central clearing house for allthe Institute mail. An average of 60,000 items of outgoingand incoming mail were processed by Mailroom staffduring 2003.

Registrar’s Centre

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freedom of information (FOI)access arrangements


Requests for access to documents of Box Hill Institute under theFreedom of Information Act, 1982, are the responsibility of theInstitute Manager Freedom of Information. Requests forinformation must be in writing and should be addressed to:

Ms Stephanie Tomasetti

Manager, Freedom of Information

Box Hill Institute

465 Elgar Road,

Box Hill 3128

Telephone: (03) 9286 9396

It is Institute policy to facilitate a person’s access to his/her ownfile. Requests for access need not be made under the Freedom ofInformation Act. However, if an applicant is not satisfied, or ifhe/she wishes, the request may be made formally as a Freedom of Information request.

Any student may see his/her personal record by applying to:

Ms Stephanie Tomasetti

Manager, Freedom of Information

Box Hill Institute

465 Elgar Road,

Box Hill 3128

Telephone: (03) 9286 9396

Any staff member may ask to see his/her personnel file byapplying to:

Mr Wayne ShevlinManager, Human Resource Services

Box Hill Institute

465 Elgar Road,

Box Hill 3128

Telephone: (03) 9286 9440

2003 FOI Activities

There were five requests for information to be supplied under the Freedom of Information Act during 2002 to 2003 reportingperiod.

Identification Documents

It is the aim of the Freedom of Information Act to make themaximum amount of information available to Victorians, promptlyand inexpensively. Written FOI requests should be as specific andprecise as possible so they can be processed efficiently.

Requests for access must contain sufficient details concerning therecord to enable the Manager, Freedom of Information to identifythe material required and should also include the applicant’stelephone number and mailing address for contact purposes. The applicant may wish to use the request pro-forma produced by the Government Printer and available from the InstituteManager Freedom of Information. Information about the subjectand the date of the document sought should be indicated asprecisely as possible.

Where a request fails to provide the necessary information toidentify the documents requested precisely, the Institute Manager,Freedom of Information is obliged to assist the requestor make arequest which will identify the documents sought.

Office Hours and Charges

The prescribed $20 fee should accompany all requests made underFOI. Where access is granted to inspect, obtain or purchasematerial, arrangements can be made during office hours Mondayto Friday 9.00am - 4.30pm. Charges for access to documents willbe in accordance with the Freedom of Information (accessCharges) Regulation 1983. (Charges will cover costs incurred fortime spent in conducting a routine search for the documents, thecost of supervising the inspection of a document and the cost ofsupplying copies of a document). Where a charge to cover costs isto be made the applicant will be advised.

Photocopying Fee

20 cents per A4 page.

Search Fees

When the Institute has to identify and locate documents there is a charge of $20 per hour.

Deposits

A deposit of $25 may be requested before the Institute will grantaccess where charges will be substantial.

Maximum Charge

A maximum charge of $100 applies; excepting computer storedinformation, as per section 19 of the Act.

These charges will be waived if the applicant is a Member ofParliament, if the information is accessed in the public interest, if the applicant is impecunious or if, in the opinion of the ManagerFreedom of Information, the charges did not exceed $100.

Australian Committee of Vocational Education and Training Statistics (ACVETS)

Financial Reporting Framework31 December 2003

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FINANCIAL REPORTING FRAMEWORK

APPENDIX A

Note 2003 2002 2003 2002

$'000 $'000 $'000 $'000

NOTE A1 - STATEMENT OF FINANCIAL PERFORMANCE

Total operating expenses

Delivery provision and support activity A2 42,576 43,286 41,671 42,305

Administration and general services activity A3 18,604 19,062 17,567 18,049

Property plant and equipment services activity A4 6,905 5,932 6,685 5,751

Student and other services activity A5 3,872 3,541 3,764 3,533

71,957 71,821 69,687 69,638


Delivery provision and support activity

Salaries, wages, overtime and allowances 31,622 32,501 31,211 32,135

Superannuation 2,879 2,827 2,845 2,787

Payroll tax 1,783 1,623 1,762 1,604

Other salary related costs 390 395 378 381

Consumables 2,940 3,100 2,798 2,954

Depreciation 1,487 1,484 1,423 1,419

Travel and motor vehicle expenses 660 725 477 536

WDV on disposal of non current assets 173 262 173 168

Other direct delivery expenses 642 369 604 321

42,576 43,286 41,671 42,305


Administration and general services activity


Superannuation 539 468 539 468

Payroll tax 334 251 334 251


Consumables 1,126 910 1,126 910

Depreciation 2,744 3,009 2,744 3,009

Communication expenses 1,107 1,179 1,015 1,096

Fees 3,028 3,550 3,016 3,540

Travel and motor vehicle expenses 586 589 586 589

Bad and doubtful debts 29 15 20 (16)


Promotional expenses 1,633 1,493 886 796

Staff development 662 554 630 526

Other expenses 606 301 461 137

18,604 19,062 17,567 18,049

Consolidated Institute

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FINANCIAL REPORTING FRAMEWORK

APPENDIX A

Note 2003 2002 2003 2002

$'000 $'000 $'000 $'000


Property, plant and equipment services activity



Payroll tax 119 103 119 103


Consumables 64 58 64 58

Depreciation 133 197 133 197

Energy costs 800 864 800 864

Equipment 676 538 652 530

Contract services 268 279 268 279

Rent/leasing charges 1,079 1,011 912 854

Repairs and maintenance 1,324 713 1,318 705



6,905 5,932 6,685 5,751


Student and other services activity



Payroll tax 102 61 102 61


Consumables 149 139 149 139

Depreciation 26 29 26 29

Grants and subsidies 34 71 34 71

Ancillary Trading 1,540 1,290 1,502 1,376



3,872 3,541 3,764 3,533


iii

Consolidated FinancialReport31 December 2003

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AUDITOR GENERALS REPORT

To the Members of Parliament of Victoria, responsible Ministers and Council Members of Box HillInstitute of Technical and Further Education

Audit Scope

The accompanying financial report of Box Hill Institute of Technical and Further Education for the financialyear ended 31 December 2003, comprising a statement of financial performance, a statement of financialposition, a statement of cash flows and notes to the financial statements, has been audited. The financialreport includes the consolidated financial statements of the economic entity, comprising Box Hill Institute ofTechnical and Further Education and the entities it controlled at the year’s end or from time to time duringthe year as disclosed in Note 1, Statement of Significant Accounting Policies, to the financial statements. TheMembers of the Council of the Institute are responsible for the preparation and presentation of the financialreport and the information it contains. An independent audit of the financial report has been carried out inorder to express an opinion on it to the Members of the Parliament of Victoria, responsible Ministers andMembers of the Council of the Institute as required by the Audit Act 1994.

The audit has been conducted in accordance with Australian Auditing Standards to provide reasonableassurance as to whether the financial report is free of material misstatement. The audit procedures includedan examination, on a test basis, of evidence supporting the amounts and other disclosures in the financialreport, and the evaluation of accounting policies and significant accounting estimates. These procedures havebeen undertaken to form an opinion as to whether, in all material respects, the financial report is presentedfairly in accordance with Accounting Standards and other mandatory professional reporting requirements inAustralia, and the financial reporting requirements of the Financial Management Act 1994, so as to presenta view which is consistent with my understanding of the Institute’s and the economic entity’s financialposition, and their performance and cash flows.

The audit opinion expressed in this report has been formed on the above basis.

Audit Opinion

In my opinion, the financial report presents fairly in accordance with applicable Accounting Standards andother mandatory professional reporting requirements in Australia, and the financial reporting requirementsof the Financial Management Act 1994, the financial position of Box Hill Institute of Technical and FurtherEducation and the economic entity as at 31 December 2003 and their financial performance and cash flowsfor the year then ended.

MELBOURNE J.W.CAMERON19 March 2004 Auditor-General

Victorian Auditor-General’s Office Level 34, 140 William Street, Melbourne Victoria 3000Telephone (03) 8601 7000 Facsimile (03) 8601 7010 Email [email protected] Website www.audit.vic.gov.au

Auditing in the Public Interest

Date:..../...../..... Date:..../...../.....

Giovanna James

Chief Finance & Accounting Officer

Date:..../...../.....

FINANCIAL REPORT FOR YEAR ENDED 31 DECEMBER, 2003

DECLARATION BY PRESIDENT OF COUNCIL,

CHIEF EXECUTIVE OFFICER

AND CHIEF FINANCE AND ACCOUNTING OFFICER

..................................................... .....................................................

.....................................................

BOX HILL INSTITUTE OF TECHNICAL AND FURTHER EDUCATION

Philip John Moran

President of Council

John David Maddock

Chief Executive Officer

In our opinion the Financial Report of the BOX HILL INSTITUTE OFTECHNICAL AND FURTHER EDUCATION and the Economic Entityconsisting of a Statement of Financial Performance, Statement of FinancialPosition, Statement of Cash Flows and the accompanying notes thereto, presentsfairly the result of operations and cash flows of the Institute and the EconomicEntity for the year ended 31 December, 2003, and the financial position of theInstitute and the Economic Entity at that date, in accordance with applicableAustralian Accounting Standards and other mandatory professional reportingrequirements and complies with the Financial Management Act 1994.

At the date of signing the Financial Report we are not aware of any circumstanceswhich would render any particulars included in the Report to be misleading orinaccurate. There are reasonable grounds to believe that the Institute and theEconomic Entity will be able to pay its debts as and when they became due andpayable.

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BOXHILL INSTITUTEOF TECHNICAL AND FURTHER EDUCATION

STATEMENTOF FINANCIAL PERFORMANCE

FORTHEYEARENDED 31 DECEMBER 2003

Note 2003 2002 2003 2002

$'000 $'000 $'000 $'000

Revenues from ordinary activities, excludinggovernment contributions - specific projects 72,271 69,834 69,056 67,519

Government contributions - specific projects 9,747 3,717 9,747 3,717

Revenue from ordinary activities 2 82,018 73,551 78,803 71,236

Depreciation 9 4,390 4,719 4,326 4,654

Expenses from ordinary activities, excludingborrowing costs 3 71,957 71,821 69,687 69,638

Borrowing costs expense - - - -

Result from ordinary activities 10,061 1,730 9,116 1,598

Extraordinary item(s) 15 - - - -

Result for the year 10,061 1,730 9,116 1,598

Increase (decrease) on adoption of accounting standard 1.13.1 (123) - (120) -

Net increase (decrease) in asset revaluation reserve 13 6,561 17,198 6,561 17,198

Total revenues, expenses and valuation adjustmentsrecognised directly in equity 6,438 17,198 6,441 17,198

Total changes in equity other than those resultingfrom changes in contributed capital 13 16,499 18,928 15,557 18,796


Expenses from ordinary activities, excluding borrowingcosts and depreciation 67,567 67,102 65,361 64,984

The above Statement should be read in conjunction with the accompanying notes.

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STATEMENT OF FINANCIAL POSITION

AS AT 31 DECEMBER 2003

Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

Current assetsCash assets 4,24 22,350 15,691 18,730 13,016Receivables 5,24 2,467 2,215 2,405 2,273Inventories 6 651 740 568 667Other assets 8 732 397 708 380

Total current assets 26,200 19,043 22,411 16,336

Non-current assetsOther financial assets 7,24 12 124 12 124Property, plant and equipment 9 114,822 101,990 114,540 101,654

Total non-current assets 114,834 102,114 114,552 101,778

Total assets 141,034 121,157 136,963 118,114

Current liabilitiesPayables 10,24 7,631 4,859 6,064 3,285Provisions 12 4,246 4,064 4,144 3,985

Total current liabilities 11,877 8,923 10,208 7,270

Non-current liabilitiesProvisions 12 7,279 6,855 7,163 6,809

Total non-current liabilities 7,279 6,855 7,163 6,809

Total liabilities 19,156 15,778 17,371 14,079

121,878 105,379 119,592 104,035

EquityReserves 13 83,998 78,229 83,998 78,229Contributed capital 13,1.1 27,124 25,614 27,124 25,614Accumulated surplus 13 10,756 1,536 8,470 192

Total equity 13 121,878 105,379 119,592 104,035


Net assets


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STATEMENT OF CASH FLOWS

FOR THE YEAR ENDED 31 DECEMBER 2003

Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

Cash flows from operating activities

PaymentsWages and salaries (44,425) (44,871) (44,073) (44,479)Suppliers (23,079) (24,560) (20,980) (22,807)

ReceiptsUser fees and charges 25,657 24,151 22,551 21,591Interest received 1,051 807 919 712Dividend received - - - 450GST recovered from ATO 1,864 1,501 1,726 1,368

Cash flows from governmentReceipts from appropriations/grants 46,681 44,198 46,651 44,156Government contributions - specific projects 2.2 9,747 3,717 9,747 3,717

14 17,496 4,943 16,541 4,708

Cash flows from investing activitiesPayments for property, plant and equipment (11,376) (4,802) (11,366) (4,705)Proceeds from sale of property, plant and equipment

9 539 485 539 397

Proceeds/(payments) from investments - - - -

(10,837) (4,317) (10,827) (4,308)

Net increase (decrease) in cash held 6,659 626 5,714 400Cash at the beginning of the financial year 15,691 15,065 13,016 12,616

4 22,350 15,691 18,730 13,016

Financing arrangements 11Non-cash financing and investing activities 23

Cash at the end of the financial year

Net cash provided by/(used in) operating activities

Consolidated

Net cash provided by/(used in) investing activities

Institute


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NOTES TO AND FORMING PART OF THE

FINANCIAL STATEMENTS


NOTE 1 - STATEMENTOF SIGNIFICANT ACCOUNTING POLICIES

1.1 CONTRIBUTEDCAPITAL - OPENING BALANCEDISCLOSURE:

1.2 HISTORICAL COST:

1.3 ROUNDINGOFF:

1.4 IINVESTMENTS:

1.5 DEPRECIATION:

Method Rate/Rates

Straight Line 1.67% - 5%


Straight Line 33.3%

Straight Line 50%


Computer equipment

Motor vehicles

Library collections

The Consolidated Financial Report i s a general purpose Financial Report prepared in accordance with Australian AccountingStandards, relevant Urgent Issue Group Consensus Views, other authoritative pronouncements of the PSAB/AASB, therequirements of the Financial Management Act 1994 and applicable Directions issued thereunder. The Financial Report consistsof the Financial Statements of the Institute and the consolidated accounts of the Economic Entity comprising the Institute asparent entity and the entity i t controlled at the end of, or during, the financial year. The accounting policies adopted inpreparing the Financial Report are consistent with those of the previous years, except where otherwise stated.

Non-current assets (with the exception of land and library collections) with a cost in excess of $1,000 are capitalised. Theassets are depreciated to write off the cost or revalued amount of each item of property, plant and equipment, over itsexpected useful life to the Economic Entity. Additions for 2003 have been depreciated on a monthly pro rata basis. Alllibrary acquisitions are brought to account and depreciated over 2 to 7 years. Depreciation methods and rates used foreach class of depreciable assets are:

The Financial Report has been prepared on an historical cost basis whereby assets are recorded at cost and do not take intoaccount changing money values nor the current cost of non-current assets, except for certain assets which are at valuation.

All amounts shown in the Financial Report are expressed to the nearest thousand dollars.

Investments are valued at cost and are classified between current and non-current assets based on the Economic Entity'sintention at balance date with respect to the timing of disposal.

For the reporting period ending 31 December 2002, the Institute had deemed all its accumulated surplus (includingamounts transferred from the asset revaluation reserve on 1 January 2002) of $25.614 million as the opening balance forcontributed capital. This accounting treatment was to comply with Urgent Issues Group Abstract 38 Contributions byOwners Made to Wholly-Owned Public Sector Entities and Accounting and Financial Reporting Bulletin No. 39Accounting for Contributed Capital and No. 40 Establishment of Opening Balances and Formal Designation forContributed Capital. The change in accounting policy had resulted in the recognition, in the Statement of FinancialPosition, as at 1 January 2002 of an opening balance of $25.614 million as contributed capital (1 January 2001 – $0) and$0 amount for the accumulated surplus (1 January 2001 – $20.484 million). During the reporting period ending 31December 2003, the Institute has transferred a further $1.510 million from its accumulated surplus to contributed capitalas a result of identifying further assets on hand acquired prior to 1 January 2001.

Buildings

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NOTE 1 - STATEMENT OF SIGNIFICANT ACCOUNTING POLICIES (Cont.)

1.5 DEPRECIATION: (Cont.)

1.6

1.7 EMPLOYEE BENEFITS:

1.7.1 Wages and salaries, annual leave and sick leave:

1.7.2 Long service leave:

1.7.3 Performance payments:

1.7.4 Superannuation:

A liability i s not recognised in respect of any unfunded liabilities arising from State Superannuation schemesto which the Economic Entity contributes. Unfunded liabilities are defined as the difference between thepresent value of employees’ accrued benefits at the reporting date and the net market value of thesuperannuation schemes’ assets at that date, as reported by the schemes actuaries.

Performance payments for TAFE executive officers are based on a percentage of the annual salary packageprovided under the contract of employment. A liability i s accrued under the term of the contracts at balancedate and paid out in the next financial year.

Inventories are stated in the Statement of Financial Position at the lower of cost and net realisable value. Cost i sdetermined principally by the first-in, first-out method.

The calculation of employee benefits include all relevant on-costs and are calculated as follows as at reporting date:

Depreciation methods and rates are reviewed on an annual basis. This has resulted in a revision to the depreciation rateapplied to buildings, which changed from a range between 2% and 5% in 2002 to a range between 1.67% and 5% for 2003.The effect of this change is to decrease depreciation charges for the year by an estimated $707,000.

A liability for long service leave is recognised and is measured as the present value of expected futurepayments to be made in respect of services provided by employees up to the reporting date. Consideration isgiven to expected future wage and salary levels, experience of employee departures and periods of service.Expected future payments are discounted using interest rates on national Government guaranteed securitieswith terms to maturity that match, as closely as possible, the estimated future cash flows. The nominal amountof long service leave expected to be paid in the next financial year is included as a current liability.

Liabilities for wages and salaries, annual leave and accrued days off expected to be settled within 12 months ofthe reporting date are recognised in provision for employee benefits in respect of employee’s services up to thereporting date and are measured as the amounts expected to be paid when the liabilities are settled. Sick Leaveentitlements are non vesting.

Any unfunded liability in respect of the Economic Entity’s TAFE employees who are members of the Statesuperannuation schemes controlled by the Government Superannuation Office will be recognised by the Stategovernment in its financial statements. The Economic Entity's contributions to the State superannuationschemes and any other superannuation schemes are detailed in notes 3 and 19.

INVENTORIES:

xi






1.8 DOUBTFULDEBTS:

1.9 LEASES:

1.10 NON-CURRENTASSETS:

1.11 VALUATIONOFNON-CURRENTASSETS:

A provision is made for any doubtful debts based on a review of all outstanding amounts at balance date. Bad debts arewritten off in the period in which they are identified.

Application of Accounting Standard AASB 1041 "Revaluation of Non-Current Assets" requires that each class of non-physical assets must be measured on either the cost or fair value basis.

In accordance with the Victorian Government Policy "Revaluation of Non-Current Physical Assets" issued by theDepartment of Treasury and Finance in May 2002, non-current physical assets, except for plant and equipment, librarycollections, motor vehicles, work in progress and computer equipment are measured at fair value and plant and equipment,library collections, motor vehicles, work in progress and computer equipment are measured at cost.

Where the assessed fair value is materially different from the carrying amount of that asset, a formal revaluation is requiredand the difference is recognised in accordance with the revaluation requirements.

A distinction is made between finance leases which effectively transfer from the lessor to the lessee substantially all therisks and benefits incidental to ownership of leased non-current assets, and operating leases under which the lessoreffectively retains all such risks and benefits. Where a non-current asset i s acquired by means of a finance lease, theminimum lease payments are discounted at the interest rate implicit in the lease. The discounted amount i s established asa non-current asset at the beginning of the lease term and is amortised on a straight line basis over its expected economiclife. A corresponding liability i s established and each lease payment i s allocated between the principal component andthe interest expense. Operating lease payments are representative of the pattern of benefits derived from the leased assetsand accordingly are charged against revenue in the periods in which they are incurred.

The gross proceeds from the sale of non-current assets are included as revenue from ordinary activities while the writtendown value of the assets sold are shown as expenses from ordinary activities.

For accounting purposes, the net revaluation increment i s credited directly to an asset revaluation reserve, except wherethe net increment reverses a net revaluation decrement previously recognised as an expense in the result for the year inthat same class of assets. Where the exception applies, the revaluation increment i s recognised immediately as revenue inthe result for the year.

The net revaluation decrement i s recognised immediately as an expense in the result for the year, except where a creditbalance exists in the asset revaluation reserve in that same class of assets. Where the exception applies, the netrevaluation decrement is debited directly to the asset revaluation reserve.

Revaluation increments and revaluation decrements are offset against one another only within the same class of non-current physical assets, and are not offset in respect of different classes of non-current physical assets. The VictorianGovernment Policy "Revaluation of Non-Current Physical Assets" requires that land and buildings are classified as twoseparate classes.

xii






1.12 CASH:

1.13 CHANGES IN ACCOUNTING POLICY:

1.13.1 Employee Benefits

1.13.2 Contingent Assets and Contingent Liabilities

From the annual reporting periods beginning on or after 1 January 2003, the Economic Entity i s required todisclose both contingent assets and contingent liabilities. All contingencies will be discounted to theirpresent value using the pre-tax rate that reflects current market assessments of the time value of money andrisks specific to the contingencies.

For the period ending on 31 December 2003, the Economic Entity i s required by Accounting Standard AASB1028 “Employee Benefits” to measure provisions for employee benefits at remuneration rates expected to applywhen the obligation is settled, including the expected future increase in remuneration rates.

As stated in note 18 the Economic Entity at 31 December 2003 had no contingent liabilities or contingentassets.

For the purpose of the Statement of Cash Flows, cash includes cash on hand and cash equivalents i.e. highly liquidinvestments with short periods to maturity which are readily convertible to cash on hand at the Economic Entity's option.Cash at the end of the financial year as shown in the Statement of Cash Flows is reconciled to the related items in theStatement of Financial Position.

In the reporting periods prior to 31 December 2003 provisions for employee benefits (annual leave) that wererequired to be measured at their nominal amounts were measured using remuneration rates current at thereporting date.

The transitional arrangements of Accounting Standard AASB 1028 on adoption at 1 January 2003 give rise toan adjustment to opening annual leave liabilities and a corresponding change to accumulated surplus.

The impact of this change is:

Decrease accumulated surplus $122,979Increase annual leave provision $122,979

The recognition of contingent assets i s to comply with the accounting requirements of the new AccountingStandard AASB 1044 Provisions, Contingent Liabilities and Contingent Assets.

xiii






1.14 PRINCIPLES OF CONSOLIDATION:

1.15

1.16 REVENUERECOGNITION:

Government contributions are recognised as revenue in the period when the Economic Entity gains control of thecontributions. Control i s recognised upon receipt or notification by relevant authorities of the right to receive acontribution for the current period.

Fee for service revenue is recognised by reference to the percentage completion of each contract in the reporting period inwhich the services are rendered. Where fee for service revenue of a reciprocal nature has been clearly received in respect ofprograms or services to be delivered in the following year, such amounts are deferred and disclosed as revenue in advance.

Revenues, expenses and assets are recognised net of GST except where the amount of GST incurred is not recoverable, inwhich case i t i s recognised as part of the cost of acquisition of an asset or part of an item of expense. The net amount ofGST recoverable from, or payable to, the Australian Taxation Office (ATO) is included as part of receivables or payables inthe statement of financial position. The GST component of a receipt or payment i s recognised on a gross basis in thestatement of cash flows in accordance with Australian Accounting Standard AAS 28 Statement of Cash Flows.

GOODSAND SERVICES TAX:

Ancillary trading revenue comprising revenue from printing for external clients, bookshop sales and hospitality sales andis recognised as revenue on receipt or delivery.

Assets received free of charge are recognised as revenue when the Economic Entity gains control of them. The benefitsderived from these assets are recorded at their fair value in the financial statements.

Other revenue comprises revenue from car parking and leasing of facilities and is recognised as revenue on receipt.

Student fees and charges revenue is recognised by reference to the percentage of services provided. Where student feesand charges revenue has been clearly received in respect of courses or programs to be delivered in the following year, anynon-refundable portion of the fees is treated as revenue in the year of receipt and the balance as revenue in advance.

Investment income from cash at bank and on hand and deposits at call is brought to account on a time proportionate basis.

Contributed Capital - If the funds source to a TAFE Institute for State Capital Contributions i s “output funding” thencapital grants are treated as income. Where special funding is made available for capital purposes, OTTE notifies therelevant Institutes that such funding is a “Contribution by the Owner” and should be treated as contributed capital.Commonwealth capital funds are not affected and are treated as income. Funds generated by Institutes for specific projectsare not “Contributions by the Owner” and are treated as income.

The consolidated Financial Statements incorporate the assets and liabilities of the entity controlled by the Institute as at31 December 2003 and the results of the controlled entity for the year then ended.

The Institute and its controlled entity, Box Hill Enterprises Ltd., together are referred to in this report as the EconomicEntity. The effect of all transactions between the controlled entity and the Institute are eliminated in full.

xiv






1.17 COMPARATIVE INFORMATION:

Previous Adjusted Previous AdjustedNote 2002 2002 2002 2002

$'000 $'000 $'000 $'000

REVENUE FROM ORDINARY ACTIVITIES 2

Revenue from operating activitiesFee for service - other 11,626 5,919 9,507 5,919Fee for service - international operations - 5,852 - 3,733Student fees and charges 3,303 5,553 3,303 5,553Ancillary trading revenue 4,043 1,509 3,781 1,247

Revenue from non-operating activitiesOther revenue 1,322 1,461 1,163 1,302

20,294 20,294 17,754 17,754

EXPENSES FROM ORDINARY ACTIVITIES 3

Expenses from ordinary activitiesSalaries, wages, overtime and allowances 41,375 38,021 41,030 37,709Movements in provision for long service leave 972 - 944 -Movements in provision for annual leave (182) - (175) -Long service leave expense - 1,577 - 1,557Annual leave expense - 2,640 - 2,600Superannuation 3,572 3,518 3,538 3,484Payroll tax 2,065 2,038 2,046 2,019Other salary related costs 728 742 714 728Ancillary trading expenses 1,322 - 1,376 -Ancillary trading expenses - employee benefits - 1,175 - 511Ancillary trading expenses - other - 115 - 865Rental and leasing charges 985 1,011 854 854

50,837 50,837 50,327 50,327

Composition of reserves 13Asset revaluation reserve 75,229 75,229Asset revaluation reserve*Plant and equipment - 1,510 - 1,510*Land - 31,104 - 31,104*Buildings - 42,615 - 42,615

75,229 75,229 75,229 75,229

Where practicable, comparative amounts are presented and classified on a basis consistent with the current year.However as a result of changes in the Financial Reporting Framework for TAFE Institutes and as a result of theEconomic Entity reviewing definitions within the Framework several 2002 amounts have been reclassified as follows:

EQUITY AND MOVEMENTS IN EQUITY


xv






1.18 RESERVES

1.18.1

1.18.2

Asset Revaluation Reserve

The asset revaluation reserve is used to record increments and decrements on the revaluation of non-currentassets, as described in note 1.11.

Institute Development Fund

The Institute Development Fund is used to set aside funds for the future development of the Institutethrough the purchase of properties and investments in strategic initiatives as identified by Council.

xvi





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 2 - REVENUE FROM ORDINARY ACTIVITIES

Revenue from operating activitiesGovernment contributions - operating 1.16 46,123 44,310 46,093 44,268

2.1Government contributions - specific projects 2.2 9,747 3,717 9,747 3,717 Fee for service - government 3,812 3,927 3,812 3,927 Fee for service - other 6,384 5,919 6,384 5,919 Fee for service - international operations 6,106 5,852 3,459 3,733 Student fees and charges 5,853 5,553 5,853 5,553 Ancillary trading revenue 1,633 1,509 1,295 1,247

79,658 70,787 76,643 68,364

Revenue from non-operating activitiesDonations and contributions 17 11 17 11 Investment income 1,051 807 919 712 Gross proceeds from sale of non-current assets 9 539 485 539 397

Distribution received from subsidiary - - - 450 Other revenue 753 1,461 685 1,302

2,360 2,764 2,160 2,872 82,018 73,551 78,803 71,236

NOTE 2.1 - GOVERNMENT CONTRIBUTIONS - OPERATING

ANTA/State current and C'wealth/ANTA specific funded programs 45,199 43,227 45,199 43,227

Other contributions 924 1,083 894 1,041 46,123 44,310 46,093 44,268

NOTE 2.2 - GOVERNMENT CONTRIBUTIONS - SPECIFIC PROJECTS

ANTA funding 5,094 1,585 5,094 1,585 State funding 4,653 2,132 4,653 2,132

9,747 3,717 9,747 3,717


xvii





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 3 - EXPENSES FROM ORDINARY ACTIVITIESEmployee benefitsSalaries, wages, overtime and allowances 37,394 38,021 37,057 37,709 Long service leave expense 947 1,577 914 1,557 Annual leave expense 2,771 2,640 2,730 2,600 Superannuation 3,737 3,518 3,703 3,484 Payroll tax 2,339 2,038 2,317 2,019 Other salary related costs 665 742 653 728 Total employee benefits 47,853 48,536 47,374 48,097

Ancillary trading expenses - employee benefits 1,264 1,175 546 511 Ancillary trading expenses - other 276 115 956 865 Bad and doubtful debts 29 15 20 (16)

Communication expenses 1,107 1,179 1,015 1,096

Consumables 4,279 4,207 4,137 4,061 Contract and other services 268 279 268 279 Depreciation 9 4,390 4,719 4,326 4,654 Equipment 676 538 652 530 Fees & charges 3,028 3,550 3,016 3,540 Grants and subsidies 34 71 34 71 Building repairs and maintenance 1,324 713 1,318 705 Promotional expenses 1,633 1,493 886 796 Rent and leasing charges 1,079 1,011 912 854 Staff development 662 554 630 526 Travel and motor vehicle expenses 1,246 1,314 1,063 1,125 Utilities 800 864 800 864 Written down value on disposal of non-current assets 9 525 645 525 551

Write down of shares in International Training Australia 112 - 112 -

Write off of plant and equipment assets 190 - 190 - Other expenses 1,182 843 907 529

71,957 71,821 69,687 69,638

NOTE 4 - CASH ASSETS 1.12,24

Cash at bank and on hand 2,623 3,426 1,103 1,551 Deposits at call (includes bank accepted bills ofexchange, trust account short term deposits andshort term money market deposits)

19,727 12,265 17,627 11,465

22,350 15,691 18,730 13,016

Balances as above 22,350 15,691 18,730 13,016 22,350 15,691 18,730 13,016

The above figures are reconciled to cash at the end of the financial year as shown in the Statement of Cash Flows as follows:


xviii





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 5 - RECEIVABLES

Current 24Debtors 1,796 1,661 1,674 1,467 Provision for doubtful debts (65) (128) (55) (97) Revenue receivable 498 496 485 494 GST receivable 238 186 236 176 Owing from Box Hill Enterprises Ltd. - - 65 233

2,467 2,215 2,405 2,273

NOTE 6 - INVENTORIES

Current

Stock on hand 651 740 568 667 651 740 568 667

NOTE 7 - OTHER FINANCIAL ASSETS 24

Non-current

Shares - International Training Australia 12 124 12 124 12 124 12 124

NOTE 8 - OTHER ASSETS

Current

Prepayments 732 397 708 380 732 397 708 380


xix





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 9 - NON-CURRENT: PROPERTY, PLANT AND EQUIPMENT

Plant & equipmentAt cost 7,249 7,026 6,904 6,681 Accumulated depreciation (2,773) (2,168) (2,651) (2,075)

4,476 4,858 4,253 4,606

Library collectionsAt cost 1,206 1,108 1,206 1,108 Accumulated depreciation (618) (466) (618) (466)

588 642 588 642

Motor vehiclesAt cost 1,451 1,277 1,370 1,196 Accumulated depreciation (395) (297) (354) (279)

1,056 980 1,016 917

Work in progressAt cost 7,286 929 7,286 929

7,286 929 7,286 929

LandAt fair value (31 Dec 03) (refer (1)) 46,375 - 46,375 - At fair value (31 Dec 02) - 39,273 - 39,273

46,375 39,273 46,375 39,273

BuildingsAt cost 998 - 998 - Accumulated depreciation (17) - (17) - At fair value (31 Dec 02) (refer (1)) 51,905 51,905 51,905 51,905 Accumulated depreciation (886) - (886) -

52,000 51,905 52,000 51,905

Computer equipmentAt cost 12,602 14,395 12,424 14,227 Accumulated depreciation (9,561) (10,992) (9,402) (10,845)

3,041 3,403 3,022 3,382 Total property, plant & equipment 114,822 101,990 114,540 101,654

Depreciation expense for the year 3Plant and Equipment 925 898 896 869 Library collections 152 166 152 166 Motor Vehicles 316 207 293 183 Buildings 903 1,594 903 1,594 Computer equipment 2,094 1,854 2,082 1,842

4,390 4,719 4,326 4,654

Profit and/or loss on sale of non-current assetsProceeds on sale of property, plant and equipment 2 539 485 539 397 Less written down value 3 (525) (645) (525) (551)Net profit/(loss) on disposal 14 (160) 14 (154)


(1) Land, with the exception of Doncaster Campus land, was revalued as at 31 December 2003 using the index factorfor "commercial land only" as supplied by the Valuer-General of Victoria. Buildings, with the exception of theDoncaster Campus buildings, were independently valued by the Valuer-General of Victoria at fair value as at 31December 2002. As the Economic Entity has entered into a conditional agreement for the sale of the DoncasterCampus the Campus land and buildings have been revalued to sale price.

xx





NOTE 9 - NON-CURRENT: PROPERTY, PLANT AND EQUIPMENT (Cont.)

P & E Liby MV WIP Land Bldgs Comp Total Total 2003 2002

$'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

Consolidated

Carrying amount at beginning of year 4,858 642 980 929 39,273 51,905 3,403 101,990 85,354

Additions 726 98 911 6,357 541 998 1,745 11,376 4,802

Disposals (519) (6) (525) (645)

Write offs (183) (7) (190) -

Revaluation increments/(decrements) 6,561 6,561 17,198

Depreciation (925) (152) (316) (903) (2,094) (4,390) (4,719)

Carrying amount at end of year 4,476 588 1,056 7,286 46,375 52,000 3,041 114,822 101,990

P & E Liby MV WIP Land Bldgs Comp Total Total 2003 2002

$'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

Institute

Carrying amount at beginning of year 4,606 642 917 929 39,273 51,905 3,382 101,654 84,956

Additions 726 98 911 6,357 541 998 1,735 11,366 4,705

Disposals (519) (6) (525) (551)

Write offs (183) (7) (190) -

Revaluation increments/(decrements) 6,561 6,561 17,198

Depreciation (896) (152) (293) (903) (2,082) (4,326) (4,654)

Carrying amount at end of year 4,253 588 1,016 7,286 46,375 52,000 3,022 114,540 101,654

Reconciliations of the carrying amounts of each class of land, buildings (Bldgs), computer equipment (Comp), plant and equipment (P& E), motor vehicles (MV), work in progress (WIP) and library collections (Liby) classes of assets at the beginning and end of thecurrent year are set out below.

The Economic Entity has signed a conditional agreement for the sale of the Doncaster Campus, which is currently included in thebalance of land and buildings, on 29 November 2001, with settlement anticipated to occur during 2004. At balance date the premisesremain under the control of the Economic Entity.

xxi





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 10 - PAYABLES

Current 24

Creditors and accruals 3,547 1,752 3,358 1,611

Revenue in advance 4,084 3,107 2,706 1,674 7,631 4,859 6,064 3,285

NOTE 11 - INTEREST BEARING LIABILITIES

There were no interest bearing liabilities during the year (2002 : nil).

NOTE 12 - PROVISIONS

Current

Employee benefits:* Long service leave 352 512 346 508 * Annual leave 3,032 2,682 2,941 2,613 * Accrued days off 40 27 40 27 * Other 573 656 568 650 Other provisions 249 187 249 187

4,246 4,064 4,144 3,985

Non-Current

Employee benefits* Long service leave 6,931 6,507 6,815 6,461 Other provisions 348 348 348 348

7,279 6,855 7,163 6,809


xxii





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 13 - EQUITY AND MOVEMENTS IN EQUITY

Composition of reservesAsset revaluation reserve* Plant and equipment - 1,510 - 1,510 * Land 37,665 31,104 37,665 31,104 * Buildings 42,900 42,615 42,900 42,615 Institute development fund 3,433 3,000 3,433 3,000

83,998 78,229 83,998 78,229

Asset revaluation reservePlant and equipment Balance 1 January 1,510 4,784 1,510 4,574 Transfers (to) accumulated surplus on 1 January(refer (1)) (1,510) (3,274) (1,510) (3,064)Balance 31 December - 1,510 - 1,510

Land Balance 1 January 31,104 14,055 31,104 14,055 Revaluation increment on non-current assets 6,561 17,049 6,561 17,049

37,665 31,104 37,665 31,104

Buildings Balance 1 January 42,615 42,466 42,615 42,466 Revaluation increment on non-current assets - 149 - 149 Transfers (to) accumulated surplus 285 - 285 -

42,900 42,615 42,900 42,615

Institute development fundBalance 1 January 3,000 1,594 3,000 1,594 Transfers (to) accumulated surplus (567) - (567) - Transfers from accumulated surplus 1,000 1,406 1,000 1,406 Balance 31 December 3,433 3,000 3,433 3,000

Balance 1 January 25,614 - 25,614 - Transfer from accumulated surplus on 1 January (refer (1)) 1,510 25,614 1,510 25,614

Balance 31 December 27,124 25,614 27,124 25,614

Institute Consolidated

Contributed capital

xxiii





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 13 - EQUITY AND MOVEMENTS IN EQUITY (Cont.d)

Balance 1 January 1,536 23,552 192 22,550Transfers from reserves on 1 January (refer (1)) 1,510 3,274 1,510 3,064Transfers from reserves 282 - 282 -Transfers (to) reserves (1,000) (1,406) (1,000) (1,406)Transfers (to) contributed capital on 1 January (1,510) (25,614) (1,510) (25,614)Result for the year 10,061 1,730 9,116 1,598

Adjustment resulting from change in accountpolicy (123) - (120) -Balance 31 December 10,756 1,536 8,470 192

Balance 1 January 105,379 86,451 104,035 85,239Total changes in equity as recognised in theStatement of Financial Performance 16,499 18,928 15,557 18,796Balance 31 December 121,878 105,379 119,592 104,035

Consolidate Institute

(1) Effective from 1 January 2001, the Economic Entity elected to revert from a revaluation to a cost basis whenmeasuring plant and equipment and library assets. In reverting from a revaluation to a cost basis the carrying amountof plant and equipment and library assets as at 1 January 2001, was deemed as the cost of those assets. Consistentwith the principles of this policy the Economic Entity on 1 January 2002 transferred an amount of $3.064 million inthe asset revaluation reserve which related to plant and equipment and library assets to accumulated surplus.

During the year ending 31 December 2003 the Economic Entity identified a further $1.510 million in the assetrevaluation reserve which related to plant and equipment and library assets acquired prior to 1 January 2001.Accordingly this amount has been transferred from the asset revaluation reserve to accumulated surplus then tocontributed capital. Refer note 1.1.

Accumulated surplus

Equity

xxiv





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 14 - CASHFLOWS

Result for the year 10,061 1,730 9,116 1,598 Depreciation 4,390 4,719 4,326 4,654 Write down of shares in International Training Australia 112 - 112 -

Write off of plant and equipment assets 190 - 190 - Net profit (loss) on sale of non-current assets (14) 160 (14) 154 Change in operating assets and liabilities Decrease/(increase) in receivables (252) 454 (132) 606 Decrease/(increase) in inventories 89 (6) 99 (6)Decrease/(increase) in other assets (335) (40) (328) (40)Increase/(decrease) in payables 2,772 (2,882) 2,779 (3,052)Increase/(decrease) in provisions 483 808 393 794 Net cash provided by/(used in) operating activities 17,496 4,943 16,541 4,708

NOTE 15 - EXTRAORDINARY ITEMS

There were no extraordinary items during the reporting year (2002 : nil).

NOTE 16 - LEASE COMMITMENTS

Finance lease liabilityAs at the reporting date the Economic Entity did not have any finance lease commitments (2002 : nil).

Operating lease commitments

Payments due - one year or less 412 867 373 356

Payments due - one year or less 159 444 159 407 Payments due - over five years - - - -

571 1,311 532 763


Reconciliation of operating result for the year to net cash provided by/(used in) operating activities

xxv





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 17 - COMMITMENTS FOR EXPENDITURE

Capital commitmentsAs at 31 December the Economic Entity had the following outstanding capital commitments:

12,200 410 12,200 410 12,200 410 12,200 410

Payments due - one year or less 12,200 209 12,200 209 Payments due - one to five years - 201 - 201 Payments due - over five years - - - -

12,200 410 12,200 410

Other significant operating commitments As at the reporting date the Economic Entity had no other significant operating commitments (2002 : nil).

NOTE 18 - CONTINGENT LIABILITIES AND ASSETS

At 31 December, 2003 the Economic Entity had no contingent liabilities or contingent assets that may have had a materialeffect on the financial operations of the Economic Entity (2002 : nil).

Institute

Outstanding capital commitments comprising the construction of the Elgar East Building and 2 property purchases yet to be settled are payable as follows:

Consolidated

xxvi





Note 2003 2002 2003 2002$'000 $'000 $'000 $'000

NOTE 19 - SUPERANNUATION (refer 1.7)

State Superannuation Fund of Victoria* SERB scheme* Revised scheme* New schemeVictorian Superannuation Fund* VicSuper scheme* VicSuper top-up scheme

Contribution details

State Superannuation Fund of Victoria* SERB scheme (12%) 23 23 23 23

1,654 1,797

Victorian Superannuation Fund * VicSuper scheme (based on superannuation guarantee legislation - 9%) 1,780 1,501 1,773 1,497 Other Superannuation Schemes * GIO (based on superannuation guarantee legislation -9%) - 49 - 1 * Other (based on superannuation guarantee legislation - 9%) 322 237 249 210

Total contributions to all funds 3,779 3,607 3,695 3,527

NOTE 20 - AUDITORS' REMUNERATION

Auditor-General 29 13 23 11

Continuous Auditors 40 30 39 24

69 43 62 35

* Revised scheme (14%) and New Scheme (7.3%to 10.8%) 1,650 1,796


The Economic Entity has in its staffing profile a number of employees who are members of the following PublicSector Superannuation Schemes.

The Economic Entity makes contributions for employees who contribute to the funds as follows:

Staffing Profile

As at 31 December 2003 there were no outstanding contributions payable to the above funds (2002 : nil).As at 31 December 2003 there were no loans to the Economic Entity from any fund (2002 : nil).

xxvii





NOTE 21 - RESPONSIBLE PERSONS RELATED DISCLOSURES

The names of persons who were responsible persons at anytime during the financial year, were:


Prof. John Paul Rasa Mr John David MaddockMs Christine Millicent Kilmartin Mr Francis Bruce ThompsonMs Genevieve Mary Webb Mr Philip Douglas BelcherMr Philip John Moran (Chair) Mr Glen Von BibraMr Rodney Vardy (resigned 31 March 2003) Mr Fergus HudsonMr Peter Robert Seamer Ms Elizabeth White Ms Pheobe Garside (appointed 1 April 2003)

Remuneration of responsible persons

2003 2002 2003 2002$'000 $'000 $'000 $'000

Remuneration received, or due and receivable fromthe Economic Entity in connection with themanagement of the Economic Entity. Includestermination payments and bonuses paid at end ofcontracts.

245 245 245 245

Remuneration received, or due and receivable fromthe Economic Entity in connection with themanagement of any related party entity. - - - -

2003 2002 2003 2002No. No. No. No.

Income range$60,001 - $70,000 1 1 1 1 $180,001 - $190,000 1 1 1 1

Retirement benefits of responsible persons

Remuneration paid to The Hon. Lynne Kosky MP is reported in the Annual Report of the Department of Premier andCabinet. Other relevant interests are declared in the Register of Members’ Interests which each member of theParliament completes.

The number of responsible persons whose remuneration from the Economic Entity was within the specified bands areas follows:

There were no amounts paid by the Economic Entity in connection with the retirement of Responsible Persons duringthe financial year.



xxviii





NOTE 21 - RESPONSIBLE PERSONS RELATED DISCLOSURES (Cont'd)

Executive officers remuneration

2003 2002 2003 2002No No No No

Income range$110,001 - $120,000 2 1 2 1 $120,001 - $130,000 4 7 4 7 $130,001 - $140,000 1 1 1 1 $140,001 - $150,000 - 1 - 1 $150,001 - $160,000 1 - 1 - $200,001 - $210,000 1 - 1 -

2003 2002 2003 2002$'000 $'000 $'000 $'000

Total remuneration for the reporting period ofexecutive officers included above amounted to: 1,223 1,265 1,223 1,265

Superannuation

- - - -

Loans

SharesNo responsible persons of the Economic Entity held shares in related entities (2002 : nil).

Other transactionsDuring the year there were no other transactions other than those disclosed above (2002 : nil).

NOTE 22 - SEGMENT ACCOUNTING

The Economic Entity operates predominantly in the Vocational Education and Training Industry.

NOTE 23 - NON-CASH FINANCING AND INVESTING ACTIVITIES

There were no acquisitions of plant and equipment by means of finance leases during the year (2002 : nil).

There were no loans in existence by the Economic Entity to responsible persons or related parties at the date of thisreport (2002 : nil).

The number of executive officers, other than responsible persons, included under “Remuneration of ResponsiblePersons” above whose total remuneration exceeded $100,000 during the financial year are shown in their relevantincome bands. Includes termination payments and bonuses paid at end of contracts.


The total amount paid to a superannuation plan or other entity by the Economic Entity in connection with theretirement of responsible persons during the financial year.


xxix





NOTE 24 - FINANCIAL INSTRUMENTS

24.1 TERMS, CONDITIONS AND ACCOUNTING POLICIES

4 Cash at bank is carried at the principalamount.

Cash is invested as funds permit atvarying interest rates between 5.16% and8.40%.

4 Deposits at call are carried at theirprincipal amounts. Interest revenue isrecognised in the statement of financialperformance when it is earned.

Deposits at call have an average maturityof 45 days and effective interest rates of5.20%.

5 Trade receivables are carried at nominalamounts due less any provision fordoubtful debts. A provision for doubtfuldebts is maintained to recognise thatcollection of the full nominal amount isno longer probable.

Credit sales are on 14 day terms.

5 Other Debtors are carried at the nominalamounts.

Credit is allowed for a 14 day term.

7 Unlisted shares are carried at nominalcost. Dividends, when declared by theinvestee, will be recognised in thestatement of financial performance.

Financial liabilities

10 Liabilities are recognised for amounts tobe paid in the future for goods andservices received, whether or not invoicedto the Economic Entity.

Trade liabilities are settled as required.*Payables

*Receivables - Debtors

*Other financial assets - Unlisted shares

Recognised financial instruments

Financial assets

*Cash assets - Cash at bank

Notes

*Receivables - Other

Accounting Policies Terms and Conditions

The Economic Entity's accounting policies including the terms and conditions of each class of financial asset,financial liability and equity instrument, recognised at balance date, are as follows:

*Cash assets - Deposits at call

xxx

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xxxi

BOXHILL INSTITUTEOF TECHNICAL AND FURTHER EDUCATION



FORTHEYEARENDED 31 DECEMBER 2003

NOTE 24 - FINANCIAL INSTRUMENTS (Cont.)

24.3 NET FAIR VALUES

2003 2002 2003 2002

$'000 $'000 $'000 $'000

2,623 3,426 2,623 3,426

19,727 12,265 19,727 12,265

1,731 1,533 1,731 1,533

736 682 736 682

12 124 12 124

24,829 18,030 24,829 18,030

7,631 4,859 7,631 4,859

Total financial liabilities 7,631 4,859 7,631 4,859

The aggregate net fair values of financial assets and financial liabilities, recognised at balance date, are as follows:

Total carrying amount as per theStatement of Financial Position

Aggregates net fair value

Cash assets- Cash at bank

Cash assets- Deposits at call

Unlisted shares

Receivables- Other Debtors

Financial assets

Receivables- Debtors

These financial instruments have a short term to maturity. Accordingly, it is considered that their carrying amountsreflect fair values.

Other financial assets- Unlisted shares

Recognised financial instruments

Payables

Cash at bank, deposits at call, debtors, other debtors and payables.

The following methods and assumptions are used to determine the net fair values of financial assets and liabilities:

Financial liabilities

Total financial assets

Since there is no market value for these shares, they are valued at nominal cost.

xxxii





NOTE 24 - FINANCIAL INSTRUMENTS (Cont.)

24.4 CREDIT RISK EXPOSURES

Concentrations of credit risk

NOTE 25 - EVENTS OCCURRING AFTER REPORTING DATE

The Economic Entity's maximum exposures to credit risk at balance date in relation to each class of recognisedfinancial asset is the carrying amount of those assets as indicated in the Statement of Financial Position.

There are no events (2002 : nil) subsequent to balance date that will have a material effect on the Economic Entity'soperation over subsequent years.

Credit risk in trade receivables is managed in the following ways:

- debtors with arrears are sent a reminder notice indicating a further 7 days to make payment before reference of theirdebt to a debt collection agency.

- payment terms are 14 days from date of invoice.

- debtors which represent government departments or agencies are not referred to a debt collection agency, butmanaged by the Institute directly with department or agency contacts.

The Economic Entity minimises concentrations to credit risk in relation to trade accounts receivable by undertakingtransactions with a large number of customers. The majority of customers are concentrated in Australia. The majorcustomers relate to the provision of Vocational Education and Training services to industry and the community. TheEconomic Entity continues to provide ongoing training, consultancy and other services for these customers whoadhere to industry trade terms.

- debtors with accounts in excess of 14 days are sent a statement of account, indicating terms of 7 days to makepayment.

xxxiii

campuslocations

Ceylon Campus30-32 Ceylon Street,NunawadingVictoria 3130

Elgar Campus465 Elgar RoadBox Hill Victoria 3128

Ellingworth Campus4 Ellingworth ParadeBox Hill Victoria 3128

Nelson Campus853 Whitehorse RoadBox HillVictoria 3128

Whitehorse Campus1000 Whitehorse RoadBox HillVictoria 3128

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