2005-06-06 Creating business solutions for the mobile enterprise - Claudio Cianca - Avaya

8/14/2019 2005-06-06 Creating business solutions for the mobile enterprise - Claudio Cianca - Avaya

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2005 Avaya Inc. All rights reserved.

Creating Business Solutions for theMobile EnterpriseCreating Business Solutions for theMobile Enterprise

June 6, 2005

Cianca ClaudioEMEA Product Manager

Communications Appliances & Mobility

Avaya Inc


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2 2005 Avaya Inc. All rights reserved.

Intelligent Communications

Enabled by Business Communications Applications

People more productive,Processes more intelligent,Customers more satisfied

Mobility extends the power of Intelligent Communications

with increased productivity, accessibility, and cost savings


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What is Enterprise Mobility ?

Is it a mobile phone ?

Is it a laptop ? Is it a softphone ?

Is it a hot desk ?

Is it a PDA ?

Is it speech access ?

Enterprise mobility is all the above


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Mobility Profile of an Enterprise

Majority of Employees are Mobile to Some Degree

Less than 20%deskbound

Less than 30%road warriors

80-90% of employees

can benefit fromenterprise mobility

solutions

Fixed MobileSemi-Mobile


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For Employees:

Communica

tions Out of Control

64% employees carry morethan 2 devices on most days

Despite many devices

Missed opportunities34% lost revenue opportunitiesbecause they were unable to

contact when needed

Work/life balance75% UK and 79% US employees

agree that telecommutingimproves sense of work/life

balance

Source: Avaya global user surveys

39% UK and 42% USemployees pick up an

important message late morethan 4-5 times a week

Too many messages

Getting Communications Under Control

Simplicity

Single number, single voice mail, single directory

Enterprise data access (email, intranet)

Consistentuser capabilities

Take Controlof communications

Choiceof devices and access method


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For IT Directors: Comp

lex Environment

54% of employees costare facilities based1

60% of mobile phone calls

are made from withina building1

Cost management

Too many technologiesBluetooth, 802.11 a/b/g, WiMAX,

CDMA, WCDMA, TD-CDMA,EDGE, UMTS, HSDPA, HSUPA,

Security57% of employers fall short of meeting

employees mobility needs1

38% employees aware of others usingunapproved devices and software1

71% UK and 67% US warythat telecommuting may

mean loss of control1

Loss of control

Simplicity

Single applications & network infrastructure

Single reporting & accounting

Consistentmanagement and control policies

Take controlof mobile devices

Choiceof solutions supporting mobile workers

Source: Avaya global user surveys


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Roaming

Solutions in the Mobile Enterprise Now

and In the Future - Many Employees Use Many SolutionsFixed MobileSemi-Mobile

CampusDeskbound Teleworking

PDA, laptop,softphone, hotdesks

Cell phone,softphone, hotdesks, SpeechAccess

Cell phone,

IP Desk Phone

Softphone,Cell phone

Likely secondaryequipment

Cell phone,Speech Access

WiFi phone, PDA,laptop (depends on

vertical), softphone

Softphone, PCPC

Desk phone

Most ImportantEquipment

QWEST FieldSeahawks Stadium

County of Marin


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Enterprise-Enabled Mobility

Increased personal productivity

Cost management

RoamingAt desk

At homeOn campus

Enterprise communications transparently extended to mobile users,with centralized management and control

Enterprise

Communications


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3 Key Focus Areas for Avaya in Enterprise Mobility

Home and remote workers

Enterprise Fixed Mobile Convergence

Speech Access


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IP IP without QoSControl

+VoIP Audio

Control

Voice

Home & RemoteIP Soft Phone Mobility

Road Warrior ModeTelecommuter Mode

ELF


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EnterpriseTelephony

Fixed Network

Avaya Delivering Enterprise Fixed Mobile

Convergence

CellularNetwork and

Service Provider

GAPNo Audit Trail

Little Feature AccessHigh Cost

One Business Number for Mobile Workers

Integrate Cell Phones into Business Operations

CellularNetwork and

Service Provider

EnterpriseTelephony

Fixed Network

For IT Directors

Call recording for regulatory compliance

Calling charges reduction

Simplified management

For Employees

Separate business & personal profiles

Consistent capabilities

Bridging of fixed & mobile


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Mobile

(Nokia or other)

Internal orexternal call

Public LicensedMobile Network

ACMlaunches callto associated

Mobile phone

Fully MobileExtension to Cellular for off-PBX services

Ringing

Ringing

Messaging

IP PBX

Soft / hard Phone

1. Simultaneous Ringing-Pick up the one you want

2. Caller ID presented*Allows call screening

3. Single Voice Mail boxIntegrated with email & faxAvoid mobile voicemail

5. Top 20 PBX featuresavailabletransfer-park-pickup-hold-callback-whisper-conference-drop-forward-send all calls- EC on/off - Exclusion

6. System recognizes user'smobile number - translatedto user's nameapply rights & priority hide mobilenumber - bridge desk phone

friendly to other users

*CLID is network provider dependant

4. Toggle desk mobile


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Avaya's Extension to Cellular integratessimply in Symbian phones

Phones based on Nokia S60 2nd Edition Nokia 6600

Nokia 3230 / 6670 / 7610 / 6620 / 6260

Nokia 6630

Download MultiVantage Mobile from theweb, get a license from Avaya and enjoy!

MultiVantage Mobile


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Speech Access Portal Improves Productivity of

Road Warriors

Messages

Listen-to, create, delete, forward, reply-tovoice and email messages

Calling and Conferencing

Voice dialing from directories

Call sender of voice and email messages

Personal Productivity

Create & read calendar appointments

Advanced reach me & notification

Read my urgent email messagesCall sender

Schedule an appointment

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2005-06-06 Creating business solutions for the mobile enterprise - Claudio Cianca - Avaya

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