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Knowledge Management

IME 20011356 Ahn, Young-ilIME 20011338 Hwang, Byoung-hoon IME 20021332 Hur, Min-hoe

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Agenda

Definition of Knowledge ManagementDefinition of Knowledge Management

Models of KMModels of KM

Knowledge Management FrameworkKnowledge Management Framework

KM inKM in Human Resource Management (HRM)Human Resource Management (HRM)

KM inKM in BusinessBusiness

ConclusionConclusion

Tangible and Intangible ModelTangible and Intangible Model

KM in Business StrategyKM in Business StrategyKM in Business ValueKM in Business Value

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The Knowledge ManagementThe Knowledge Management

A new strategic management paradigm which identifies, extracts, A new strategic management paradigm which identifies, extracts,

categorizes and shares various elements of organizational knowledge categorizes and shares various elements of organizational knowledge

to utilize them as a core competency of an organizationto utilize them as a core competency of an organization

Definition

Significance of Knowledge Management (KM) ““A Competitive pressures reduce the size of the work force that holds A Competitive pressures reduce the size of the work force that holds valuable business knowledge and changes in strategic direction may result valuable business knowledge and changes in strategic direction may result in the loss of knowledge in a specific area.” – Ms. Macintoshin the loss of knowledge in a specific area.” – Ms. Macintosh

““When eight people in a garage somewhere can take market share When eight people in a garage somewhere can take market share from a company like IBM, then knowledge is a factor of production from a company like IBM, then knowledge is a factor of production much greater than land, labor, and capital .” much greater than land, labor, and capital .”

– – Larry Prusak, FED IBM Institute for KMLarry Prusak, FED IBM Institute for KM

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Definition of KM (cont’d)Definition of KM (cont’d)

Operational

Strategic

TacticalInformation

Data

Focus on decision-making

New problems and situations

Information usually incomplete

New strategies often required

Requires much intellectual effort

Work is focused on context

Varied problems

Must analyze context

Select appropriate tactics/strategies

Significant intellectual effort

Work focused on application

Relatively fixed procedures

Sometimes repetitive

Limited intellectual effort

Volume

ValueStructuredness

Hum

an Involvement

Time

Knowledge

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KM ModelKM Model

Intangible Model Knowledge System Vision

& Strategy

(Direction, Leadership)

Knowledge System Infrastructure & Technologies

Processes, Mechanisms & Incentives to Capture, Absorb, Share & Create Knowledge

Utilizing / Leveraging Knowledge

Knowledge Goals, Objectives, Priorities

Transformation Plan

Articulated Knowledge Landscape

Knowledge Measurement Knowledge Leaders / Activists

Information Technology

Tacit KnowledgeExplicit Knowledge

Competitive Intelligence Benchmarking

Knowledge Communities/ Networks

Intra/ Inter Organizational Competencies

Innovation

Knowledge Management Outcomes

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KM Model (cont’d)KM Model (cont’d)

Tangible Model Basic Terminologies

- Socialization

- Externalization

- Combination

- Internalization

TACIT KNOWLEDGE

-Intuitions Unarticulated mental models embodied technical skillsEXPLICIT KNOWLEDGE

-A meaningful set of information articulated in clear language including

numbers or diagrams

Knowledge Conversion

Individual tacit knowledge -> group tacit knowledge

tacit knowledge -> explicit knowledge

from separate explicit knowledge -> systemic explicit knowledge

explicit knowledge -> tacit knowledge

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KM Model (cont’d)KM Model (cont’d)The Process of organizational knowledge creation

Tacit Knowledge Explicit Knowledge

Tacit Knowledge

Tacit Knowledge

Explicit Knowledge

Explicit Knowledge

Externalization Internalization

Representation, Codification, Standardization Simulation, Learning, Reorganization

CombinationSocialization

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KM FrameworkKM Framework

LeadershipLeadership

Vision / Strategy / Policy

Value System

TechnologyProcess

Organization

Measurements

Incentives /

Education

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Each plays a role in the development, management and flow of knowledge

Individual

Individual

Team

Community

Organization

Team - working together as a group in order to achieve a goal, usually with a defined objective

Community – a group sharing knowledge and experience around

common interests or purposes

Organization – a group of people who cooperate systematically

to conduct business

KM in Human ResourceKM in Human Resource

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Strategy

What we must know

(and know how to do)

Internal strategic

Knowledge gap

Knowledge Management Program

Operational KM : knowledge to execute strategy

Strategic KM : Knowledge to formulate strategy

What we do knowWhat our competitors

know

External strategic

Knowledge gap

KM in BusinessKM in BusinessKM must be driven from the business strategy

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KM in Business (cont’d)KM in Business (cont’d)KM drives business value in four different ways

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ConclusionConclusion

Strategic Strategic

AdvantageAdvantage

Policy Policy

&Culture&Culture

Change Change

ManagementManagementBusiness Business

ValueValue

KMSKMS

HRMHRM

KMKMStrategy for KM Policy Maintenance

Organization Culture Movement

through Leadership

Special Team for System Management

Update of Knowledge & Information

Incentive Policy

Ability Development Program

Education Program

Efficiency, Responsiveness,

Innovation, Competency

knowledge to execute

& formulate strategy

How to organize after KM implementation?

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Questions