2009 Community Survey - Johnson County, Kansasmediastore.jocogov.org/CMO/2009 Citizen Survey.pdf ·...

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by

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725 W. Frontier Olathe, KS 66061

(913) 829- 1215

June 2009

Contents Executive Summary ................................................................................................ i

Charts and Graphs................................................................................................. 1

GIS Maps.............................................................................................................. 23

Benchmarking and Importance-Satisfaction Analysis ...................................... 61

Crosstabulations by District.................................................................................69

Survey Instrument.............................................................................................. 153

ETC Institute (June 2009) i

2009 Community Survey Executive Summary

Purpose and Methodology Purpose. ETC Institute administered a comprehensive community survey to residents of Johnson County during the spring of 2009. The purpose of the survey was to gather input from residents about a wide range of issues including:

Perceptions of living in Johnson County Familiarity with county services Usage of county services Feelings of safety in the County Satisfaction with county services Perceptions of service delivery Communication Expectations for County services Public transportation Budget prioritizations Environmental Stewardship

Methodology. A survey was mailed to a random sample of 3,000 households in Johnson County in the May of 2009. Approximately seven days after the surveys were mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. The survey was administered in both English and Spanish. Of the households that received a survey, 484 completed the survey by phone and 755 returned it by mail for a total of 1,239 completed surveys (a 41% response rate). The results for the random sample of 1,239 households have a 95% level of confidence with a precision of at least +/- 2.8% for the county and +/-6.9% for each of the six commission districts.

Location of Survey Respondents

2009 Johnson County Community Survey

ETC Institute (June 2009) ii

There were no statistically significant differences in the results based on the method of administration (phone vs. mail). In order to better understand how well services are being delivered by the county, ETC Institute geocoded the home address of respondents to the survey. The map above shows the physical distribution of survey respondents based on the location of the respondent’s home. The results for selected questions are shown by zip code in the maps provided in Section 2 of this report. The percentage of “don’t know” responses have been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Johnson County with the results from other communities in ETC Institute’s national benchmarking database. Since the number of “don’t know” responses often reflects the utilization and awareness of county services, the percentage of “don’t know” responses have been provided in the Section 4 of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion”. This report contains:

a summary of the methodology for administering the survey and major findings charts showing the overall results for most questions on the survey maps that show the results of selected questions by zip code benchmarking data that shows how the results for Johnson County compared to other

large communities importance-satisfaction analysis crosstabulations that show the results for each question on the survey by county

commission district a copy of the survey instrument

Major Findings

Perceptions of Life in Johnson County. Residents were generally satisfied with a wide

range of factors that influence perceptions about living in Johnson County. The overall ratings for Johnson County were significantly above the national average in several categories that were assessed on the survey, including:

o Quality of life: 94% of those surveyed in Johnson County were satisfied (ratings

of 4 or 5 on a 5-point scale) compared to a national average of 77%. o Image of the County: 94% of those surveyed in Johnson County were satisfied

(ratings of 4 or 5 on a 5-point scale) compared to a national average of 68%. o Overall Quality of city/county services: 84% of those surveyed in Johnson

Count were satisfied (ratings of 4 or 5 on a 5-point scale) compared to a national average of 53%.

ETC Institute (June 2009) iii

o How well the County is managing growth: 72% of those surveyed in Johnson County were satisfied (ratings of 4 or 5 on a 5-point scale) compared to a national average of 48%.

o Value for Local Tax Dollars: 62% of those surveyed in Johnson County were

satisfied (ratings of 4 or 5 on a 5-point scale) compared to a national average of 42%.

Familiarity with County Services. Residents were asked to rate their familiarity with services provided by 24 Johnson County offices and departments. The services with the highest and lowest levels of familiarity are listed below.

o Services with the Highest Level of Familiarity. More than 70% of those

surveyed were familiar with services provided by the following: Johnson County Motor Vehicles Division (94%) Johnson County Library (93%) Johnson County Parks and Recreation Department (92%) Johnson County Wastewater (80%) Johnson County Election Office (75%) Johnson County Emergency Med/Ambulance Service (63%)

o Services with the Lowest Level of Familiarity. Fewer than 35% of those

surveyed were familiar with services provided by the following: Johnson County Corrections Department (39%) Johnson County K-State Extension and Research (36%) Johnson County Planning and Development Department (36%) Johnson County Mental Health Center (33%) Johnson County Human Services and Aging Department (33%) Johnson County Airport Commission (31%) Johnson County Environmental Services (28%) Johnson County AIM’S (19%) Johnson County Developmental Support Agency (19%)

TREND DATA

There were significant increases in residents’ familiarity with 9 of the 24 County offices and departments accessed on the survey. The items that showed the most significant increases in familiarity are listed below:

• Johnson County Museum of History (up 25% from 2007) • Johnson County Wastewater (up 7% from 2007) • Johnson County Planning & Development Department (up 6% from 2007) • Johnson County Public Works Department (up 5% from 2007) • Johnson County Records & Tax Administration (up 5% from 2007)

ETC Institute (June 2009) iv

Usage of County Services. Respondents were asked to indicate whether any members of their household had used services provided by 24 County offices and departments. The services with the highest and lowest levels of usage are listed below.

o Services with the Highest Level of Usage. More than 60% of those surveyed

indicated that their household had used services provided by the following County organizations:

Johnson County Motor Vehicles Division (90%) Johnson County Library (87%) Johnson County Parks and Recreation Department (85%) Johnson County Wastewater (73%) Johnson County Election Office (63%)

o Services with the Lowest Level of Usage. Fewer than 10% of those

surveyed indicated that their household had used services provided by the following County organizations:

Johnson County Corrections Department (9%) Johnson County Airport Commission (8%) Johnson County Developmental Support Agency (7%)

TREND DATA Household use of services provided by various County organizations increased for 9 of the 24

offices and departments that were assessed on the survey. The County organizations that had the most significant increases in usage based on the results of the 2009 survey include:

• Johnson County Museum of History (up 25% from 2007) • Johnson County Wastewater (up 8% from 2007) • Johnson County Public Works Department (up 7% from 2007) • Johnson County Election Office (up 5% from 2007) • Johnson County Planning & Development Department (up 5% from 2007)

Satisfaction with County Services. Residents were asked to rate their satisfaction with

19 services provided by the County. The services with the highest and lowest ratings are listed below based on the percentage of respondents who were satisfied (rating of 4 or 5 on a 5-point scale) with the service among those who had an opinion.

o Services with the Highest Satisfaction Ratings. At least three-fourths (75%) of those surveyed who had an opinion were satisfied (ratings of 4 or 5 on a 5-point scale) with the following County services:

Johnson County Library System (93%) Johnson County Parks and Recreation System (90%) Johnson County’s Election Office (75%) Ambulance/Emergency Medical Services in the County (75%)

o Services with the Lowest Satisfaction Ratings. The five County services that

had the lowest levels of satisfaction (ratings of 4 or 5 on a 5-point scale) were: County’s Jail System (49%) Maintenance of roads in rural areas of the County (48%)

ETC Institute (June 2009) v

The County’s contractor licensing services (38%) Public transit/bus service in the County (29%)

TREND DATA

There were significant increases in satisfaction ratings in 14 of the 19 County services from the 2007 survey results. The items that showed the most improvement in satisfaction are provided below:

• Emergency preparedness for disasters/terrorist attacks (up 18% from 2007) • County’s Jail system (up 12% from 2007) • Traffic flow in rural/unincorporated areas (up 9% from 2007) • Effectiveness of County communication with the public (up 9% from 2007) • Customer service form county employees (up 8% from 2007) • Wastewater services in the County (up 7% from 2007) • The County’s election system (up 6% from 2007) • The County’s court system (up 6% from 2007) • The County’s Contractor Licensing System (up 6% from 2007)

Services that Residents Thought Should Receive the Most Emphasis from the County. Residents were asked to rate which County services they thought should receive the most emphasis from the County over the next two years. The top four services that residents thought should be emphasized most over the next two years based on the sum of the top choices given by respondents were:

The County’s Parks and Recreation System Ambulance/Emergency Medical Services in the County Sheriff’s Office The County’s Library System

Priorities for Improvements. Importance-Satisfaction Analysis is a tool that helps

community leaders objectively assess which services should receive additional emphasis. The analysis incorporates two types of data from the survey: (1) the level of emphasis or importance that residents thought should be placed on improvements to existing services and (2) the level of satisfaction with these services. Importance-Satisfaction analysis is based on the concept that the County will maximize overall satisfaction among residents by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of improvements to the service is relative high (see Section 3 for a more detailed description of the analysis). The top priorities for improvement in Johnson County based on the results of the Importance-Satisfaction analysis are listed below:

Sheriff’s Office Human Services provided by the County Pubic transit/bus service in the County

ETC Institute (June 2009) vi

Perceptions of Service Delivery. Residents were asked to rate their level of agreement with several issues related to overall perceptions of County service delivery. The issues that residents most agreed with, based upon a combination of “strongly agree” and “agree” responses, were:

Polling places in the County are convenient (90%) The County has enough advanced voting locations (79%) The County’s web page has useful information (65%) Johnson County government is well run (65%) The management of juries for District Courts is professional and

efficient (64%)

TREND DATA There were significant increases in the level of agreement with 12 of the 19 issues accessed

on the survey. The issues that showed the most significant improvements in agreement levels are provided below:

• The County is prepared for an emergency (the level of agreement with this statement is up 20% from 2007)

• The County’s services and facilities for its aging population are adequate (the level of agreement with this statement is up 13% from 2007)

• County does a good job providing alternatives to incarceration (the level of agreement with this statement is up 11% from 2007)

• County provides adequate resources to those in need (the level of agreement with this statement is up 8% from 2007)

• County does a good job of keeping residents informed about County programs and services (the level of agreement with this statement is up 8% from 2007)

Communication. The major findings related to communication in the County are

provided below: The top three sources of information for residents about county

programs and services are: (1) local television news, (2) Kansas City Star, and (3) Johnson County Parks and Recreation Guide

Nearly half (46%) of the residents surveyed felt the County provides the “right amount” of information about programs and services; 34% of residents felt the County does not provide enough information, only 1% felt the County provides too much information and 20% did not know.

When asked what would be the best way for the County to keep residents informed, more than half (65%) of residents would like to have a newsletter mailed to their home.

Expectations for Services. Residents were asked to rate their level of agreement with

various statements about existing services provided by the County. The highest and lowest levels of agreement are listed below. The percentages shown only reflect the percentage of respondents who had an opinion about the service.

ETC Institute (June 2009) vii

o Expectations that Are Being Met 93% of those surveyed thought they lived within a reasonable distance of a

public library 93% of those surveyed thought they lived within a reasonable distance of a

community park 85% of those surveyed thought they had adequate access to recreation

facilities 86% of those surveyed thought an Emergency Service Station was located

a reasonable distance from their home

o Expectations that Are NOT Being Met (more than 26% did not agree with these statements)

35% of those surveyed did not think public transit in the County met their needs

26% of those surveyed did not think that jail space in the County was adequate

TREND DATA

Residents were asked to rate their level of agreement with various statements about existing services provided by the County. Those statements with the most significant improvements over the past two years are listed below.

• Roads in rural areas are adequate (the level of agreement with this statement is up 17% from 2007)

• The County has adequate public health services (the level of agreement with this statement is up 16% from 2007)

• Jail space is adequate for the number of offenders (the level of agreement with this statement is up 15% from 2007)

• Court space is adequate for the County’s court system (the level of agreement with this statement is up 13% from 2007)

• The County’s stormwater system is adequate (the level of agreement with this statement is up 13% from 2007)

• The number of police or sheriff patrols in the area where I live is adequate (the level of agreement with this statement is up 7% from 2007)

Public Transportation. Some of the major findings related to public transportation in the

County are provided below: When asked if residents would use public transit if it were made more

convenient for users, residents were generally mixed about the likelihood of usage. 42% of residents were “very likely” or “somewhat likely” to use public transit; 41% were “not likely” and 17% were “not sure.”

94% of the residents surveyed indicated they had not used public transportation during the past year. The main reason most residents had not used public transportation in Johnson County was because it was easier to travel by car.

ETC Institute (June 2009) viii

Budget Prioritization. Residents were asked to indicate how important they felt it was for the County to continue to spend the amount currently budgeted for various County services. Residents were given a list of County services, along with the budgeted tax support for each service, and were asked to rate the importance of each service on a scale of 1 to 10. Residents were asked to give an item a “10” if they felt the funding for that item should stay the same and they would be willing to pay an increase in taxes to avoid reductions. The services that residents felt were MOST important (ratings of “10” through “7”) and those services residents felt were NOT important (ratings of “1” through “3”) are provided below:

o Services residents felt were MOST Important Emergency Services: $16 million (83%) Law Enforcement/Corrections: $72 million (82%) Judicial Services: $11 million (64%) Human Services: $41 million (57%) Public Works/Stormwater: $27 million (56%)

o Services residents felt were NOT Important (at least 23% of residents did not

think these services were important) Community Development Services: $2 million (33%) Transportation Services: $6 million (23%)

Other Findings:

o There was an 11% increase in the percentage of residents who indicated they felt “very safe” or “safe” in County parks from the 2007 survey results (63% in 2007 to 74% in 2009).

o There was a 7% increase in the percentage of residents who felt “very safe” or

“safe” in the County overall (84% in 2007 to 91% in 2009). o 98% of those surveyed indicated that they thought Johnson County was an

“excellent” or “good” place to live. o 97% of those surveyed indicated that they thought Johnson County was an

“excellent” or “good” place to raise children.

o 91% of those surveyed indicated that they thought Johnson County was an “excellent” or “good” place to work.

o 91% of resident thought it was important for Johnson County to support

sustainability programs to reduce pollution, conserve energy and protect water resources.

o 72% of residents were not familiar with the County’s sustainability programs.

Charts and Graphs

2009 Johnson County Community Survey: Final Report

ETC Institute (2009) Page 1

OVERALL RESULTS

47%

42%

38%

24%

20%

19%

16%

17%

47%

52%

52%

60%

52%

50%

46%

43%

5%

5%

8%

15%

19%

24%

29%

30%

1%

1%

2%

2%

9%

7%

9%

10%

Quality of life in Johnson County

Overall image of Johnson County

Quality of public safety in the County

Quality of services provided by Johnson County

How well County is managing growth

Ease of travel in the County

Value you receive for your County taxes

Availability of arts & cultural amenities

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)

General Perceptions of the Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale

(excluding don't knows)

Source: ETC Institute DirectionFinder (June 2009 - Johnson County Kansas)



94%

94%

90%

83%

72%

69%

62%

60%

92%

90%

85%

79%

66%

55%

58%

48%

93%

93%

81%

67%

63%

57%

52%

Quality of life in Johnson County

Overall image of Johnson County

Quality of public safety in the County

Quality of services provided by Johnson County

How well County is managing growth

Ease of travel in the County

Value you receive for your County taxes

Availability of arts & cultural amenities

0% 20% 40% 60% 80% 100%

2009 2007 2005

General Perceptions of the County2009 vs. 2007 vs. 2005

by percentage of residents surveyed who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows)

Source: ETC Institute DirectionFinder (June 2009 - Johnson County Kansas) TREND DATA

not asked in 2005

94%

93%92%

80%75%

63%

58%56%56%

52%50%49%

49%49%47%

39%36%36%

33%33%

31%28%

19%19%

Johnson County Motor Vehicle Division

Johnson County Library System

Johnson County Parks & Recreation Department

Johnson County Wastewater

Johnson County Election Office

Johnson County Emergency Med/Ambulance Service

Johnson County District Court

Johnson County Treasurer's Office

Johnson County Museum of History

Johnson County Public Works Department

Johnson County Records & Tax Administration

Johnson County Public Health Department

Johnson County Sheriff's Office

Johnson County District Attorney's Office

Johnson County Transit

Johnson County Corrections Department

Johnson County K-State Extension and Research

Johnson County Planning & Development Dept

Johnson County Mental Health Center

Johnson County Human Services & Aging Dept.

Johnson County Airport Commission

Johnson County Environmental Services

Johnson County AIM'S

Johnson County Developmental Support Agency

0% 20% 40% 60% 80% 100%

Very Familiar Somewhat Familiar

Familiarity with County Servicesby percentage of respondents who rated the item as a “3” or “2" on a 3-point scale




94%

92%

93%

80%

75%

63%

56%

58%

49%

49%

49%

52%

50%

47%

39%

36%

33%

33%

31%

56%

36%

28%

19%

19%

93%

91%

90%

73%

71%

64%

59%

58%

52%

50%

49%

47%

45%

45%

39%

34%

33%

32%

31%

30%

28%

16%

15%

























0% 20% 40% 60% 80% 100%

2009 2007

Familiarity with County Services - 2009 vs. 2007by percentage of respondents who were "very" or “somewhat familiar” with the item being accessed


not previously asked

90%

87%85%

73%63%

40%

40%36%

31%29%28%

22%21%

17%

15%15%

13%13%12%

12%10%

9%8%7%

























0% 20% 40% 60% 80% 100%

Percentage of Residents Who Have Used Various County Services

by percentage of residents who had used the service




90%

87%

85%

73%

63%

40%

36%

29%

28%

31%

22%

40%

21%

15%

17%

13%

10%

13%

12%

15%

8%

12%

9%

7%

91%

84%

82%

65%

58%

48%

34%

29%

27%

24%

21%

15%

15%

15%

14%

13%

11%

10%

10%

9%

9%

8%

4%

























0% 20% 40% 60% 80% 100%

2009 2007

Percentage of Residents Who Have Used Various County Services - 2009 vs. 2007

by percentage of residents who had used the service



67%

32%

43%

23%

30%

59%

45%

51%

3%

8%

9%

23%

1%

1%

3%

3%

In your neighborhood during the day

Overall feeling of safety in the County

In your neighborhood at night

In County parks

0% 20% 40% 60% 80% 100%

Very Safe (5) Safe (4) Neutral (3) Unsafe/Very Unsafe (2/1)

Feelings of Safety in Johnson Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale





97%

88%

91%

74%

96%

85%

84%

63%

95%

85%

83%

58%

In your neighborhood during the day

In your neighborhood at night

Overall feeling of safety in the County

In County parks

0% 20% 40% 60% 80% 100%

2009 2007 2005

Feelings of Safety in Johnson County2009 vs. 2007 vs. 2005



52%

39%

25%

32%

18%

14%

20%

12%

21%

17%

10%

12%

12%

14%

12%

14%

9%

10%

7%

41%

51%

50%

43%

51%

52%

45%

50%

39%

41%

44%

42%

42%

39%

40%

35%

39%

28%

22%

6%

8%

22%

24%

28%

29%

26%

30%

36%

39%

38%

38%

37%

41%

41%

46%

39%

52%

46%

1%

2%

3%

1%

4%

6%

9%

8%

4%

3%

7%

8%

10%

6%

7%

4%

13%

10%

25%

The County's library system

The County's parks and recreation system

The County's election system

Ambulance/emergency med services in County

Customer services from County Employees

Wastewater services in County

County's motor vehicle registration system

Management of stormwater runoff

Emergency preparedness for disasters/terrorist

Sheriff's Office

Traffic flow in rural/unincorporated areas

County's effort to protect the environment

Effectiveness of County communication with public

Human Services provided by the County

County's court system

County's jail system

Maintenance of roads-rural areas of County

County's contractor licensing services

Public transit/bus service in County

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)

Overall Satisfaction with Various County Servicesby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale





93%

90%

75%

75%

65%

69%

66%

62%

58%

54%

53%

52%

55%

53%

48%

60%

49%

29%

38%

91%

85%

71%

69%

63%

61%

59%

57%

54%

52%

52%

46%

46%

44%

43%

42%

37%

33%

32%









Sheriff's Office











0% 20% 40% 60% 80% 100%

2009 2007

Overall Satisfaction with Various County Services2009 vs. 2007



TREND DATA

41%

38%

32%

30%

25%

22%

19%

15%

15%

14%

13%

13%

12%

11%

10%

9%

6%

6%

2%



Sheriff's Office

















0% 10% 20% 30% 40% 50%

1st choice 2nd choice 3rd choice 4th choice

County Services That Should Be Emphasized Most Over the Next Two Years

by percentage of residents surveyed who selected the item as one of their top four choices




44%

36%

20%

14%

17%

18%

12%

18%

11%

10%

12%

12%

10%

11%

7%

11%

46%

43%

45%

51%

47%

45%

46%

39%

42%

40%

36%

35%

35%

28%

29%

24%

7%

13%

27%

29%

31%

33%

32%

34%

32%

40%

34%

41%

33%

46%

35%

42%

2%

9%

8%

7%

6%

5%

10%

9%

16%

10%

18%

12%

22%

15%

29%

23%

Polling places in County are convenient

The County has enough advanced voting locations

County's web page has useful information

Johnson County government is well run

Mgmt of juries for Dist Courts is professional

County is prepared for emergency

Criminals prosecuted well in Johnson County

County provides adequate rsrcs to those in need

County manages growth well in rural areas

Commissioners effectively manage County

County keeps residents informed

County's services/facilities for aging adequate

Property taxes billed accurately

Cnty does a good job providing alt. incarcerations

Property values assessed fairly

Juvenile Justice system has adequate resources

0% 20% 40% 60% 80% 100%

Strongly agree (5) Agree (4) Neutral (3) Disagree (2/1)

Perceptions of Service Deliveryby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale



90%

79%

65%

65%

63%

58%

63%

57%

53%

50%

46%

48%

47%

36%

39%

35%

88%

79%

59%

59%

58%

53%

45%

49%

46%

45%

44%

40%

34%

33%

28%

28%

90%

77%

55%

62%

61%

68%

43%

45%

45%

41%

36%

29%

29%

29%

Polling places in County are convenient

The County has enough advanced voting locations

County's web page has useful information

Johnson County government is well run

Mgmt of juries for Dist Courts is professional

Criminals prosecuted well in Johnson County

County is prepared for emergency

County provides adequate rsrcs to those in need

County manages growth well in rural areas

Commissioners effectively manage County

Property taxes billed accurately

County keeps residents informed

County's services/facilities for aging adequate

Property values assessed fairly

Cnty does a good job providing alt. incarcerations

Juvenile Justice system has adequate resources

0% 20% 40% 60% 80% 100%

2009 2007 2005

Perceptions of Service Delivery 2009 vs. 2007 vs. 2005by percentage of residents surveyed who rated the item as a 4 or 5 on a 5-point scale



not asked in 2005

not asked in 2005



Primary Sources of Information About County Issues, Services, and Events

69%

58%

44%

32%

30%

23%

20%

12%

11%

9%

6%

5%

4%

Local TV News

Kansas City Star

Park & Rec Guide

County website

Local Radio

The Sun

County Library Guide

The Olathe News

Best of Times

Other

Social Networking Sites

Internet Broadcast of County meetings

E-Mail from County

0% 20% 40% 60% 80%

by percentage of residents surveyed


Primary Sources of Information About County Issues, Services, and Events 2009 vs. 2007 vs. 2005

69%

58%

44%

30%

23%

32%

11%

20%

12%

9%

6%

5%

4%

73%

68%

43%

31%

24%

23%

16%

17%

13%

9%

78%

76%

42%

33%

37%

18%

16%

11%

6%

Local tv news

Kansas City Star

Park & recreation guide

Local radio

The Sun

County website

Best of Times

County Library Guide

The Olathe News

Other

Social Networking Sites

Internet Broadcast of County Meetings

E-Mail from County

0% 20% 40% 60% 80%

2009 2007 2005



not asked in 2005






Too Much1%

The Right Amount46%

Not Enough34%Don't Know

20%

Do you think Johnson County government provides “too much” information, “the right amount” of

information, or “not enough” information about county programs and services?



Best Ways to Inform Residents about County Programs and Services

64%

30%

28%

26%

17%

15%

5%

3%

Newsletter

E-mail from the County

Inserts in your utility bill

County website

Inserts in local newspapers

Cable television channel

Informational kiosks at County facilities

Blogs or social networking sites on the Internet

0% 20% 40% 60% 80% 100%

Sum of Both Choices

by percentage of residents surveyed (up to two choices allowed)




59%

60%

49%

49%

32%

15%

14%

14%

15%

14%

10%

18%

34%

33%

36%

37%

42%

49%

46%

33%

31%

32%

26%

19%

5%

4%

9%

11%

17%

26%

29%

35%

33%

36%

38%

29%

2%

4%

6%

4%

9%

10%

11%

18%

22%

19%

26%

35%

Live within reasonable distance of library

Live reasonable distance community park

Adequate access to recreation facilities

Emergency Srvc station is located close to home

Police or Sheriff patrols in area is adequate

County's existing stormwater system adequate

Roads in rural area adequate

Court space adequate for County court system

County has adequate public health services

Adequate number of human services and facilities

Jail space adequate for number of offenders

Public transit in Johnson County meets needs

0% 20% 40% 60% 80% 100%

Strongly agree (5) Agree (4) Neutral (3) Disagree (2/1)

Level of Agreement with Various Statements by percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale



93%

92%

86%

86%

74%

64%

60%

48%

46%

45%

36%

36%

93%

91%

84%

83%

67%

51%

43%

35%

30%

33%

21%

94%

92%

83%

57%

41%

39%

26%

26%

20%













0% 20% 40% 60% 80% 100%

2009 2007 2005

Level of Agreement with Various Statements 2009 vs. 2007 vs. 2005



not asked in 2005

not asked in 2005




43%

40%

26%

26%

24%

23%

18%

12%

12%

10%

9%

9%













0% 10% 20% 30% 40% 50%

1st choice 2nd choice 3rd choice

County Services Most Important to Residentsby percentage of residents surveyed who selected the item as one of their top three choices


47%

46%

38%

34%

43%

31%

22%

21%

18%

40%

39%

44%

45%

34%

40%

41%

27%

28%

11%

13%

16%

17%

17%

22%

31%

32%

36%

3%

2%

2%

4%

6%

6%

6%

20%

19%

Protecting water quality & the environment

County is prepared for emergencies/disasters

Maintaining parks, libraries, and museums

Preventing floods

County has adequate/affordable landfill space

Promoting economic development

Improving the quality of public health

Ensuring the availability of affordable housing

Increasing availability of public transportation

0% 20% 40% 60% 80% 100%

Very High (5) High (4) Medium (3) Low/Very Low (2/1)

Level of Priority Community Leaders in Johnson County Should Place on Various Issues

by percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows)




66%

69%

57%

32%

28%

34%

2%

2%

7%

1%

1%

3%

As a place to live

As a place to raise children

As a place to work

0% 20% 40% 60% 80% 100%

Excellent (5) Good (4) Neutral (3) Average/Poor (2/1)

Perceptions of Life in Johnson Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale



98%

97%

91%

96%

95%

89%

96%

94%

89%

As a place to live


As a place to work

0% 20% 40% 60% 80% 100%

2009 2007 2005

Perceptions of Life in Johnson County2009 vs. 2007 vs. 2005





If public transportation (bus) service was provided at times that were convenient for you and if stops were located within

four blocks of your home, how likely would you be to use public transportation services in Johnson County?


Very likely19%

Somewhat likely23%

Not sure17%

Not likely41%


Yes6%

No94%

Have you used public transportation in Johnson County (The JO) during the past year?



Yes35%

No65%

If Yes, do you still use The JO?



Yes6%

No94%

Have you used public transportation in Johnson County (The JO) during the past year?



If No, for what reasons did you not use (or continue to use) The JO?

60%

36%

25%

24%

23%

3%

1%

1%

lt is easier to travel by car

Bus stops not conveniently located

Not enough information about The JO

I need my car during the day

It would take to much time to travel by bus

Safety at bus stops or on the bus

The buses are not clean

Buses are too crowded

0% 20% 40% 60% 80% 100%

27%

30%

24%

21%

16%

45%

42%

45%

37%

35%

20%

22%

25%

31%

37%

8%

6%

6%

11%

13%

0% 20% 40% 60% 80% 100%

Strongly Agree (5) Agree (4) Neutral (3) Not Supportive (2/1)

Level of Agreement with Various Statements Concerning the Way Johnson County Sets Funding Priorities for

Programs and Servicesby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale

(excluding don’t knows)


Programs that serve the most

people should receive

highest priority

Programs that provide the greatest

benefit per dollar spent should

receive highest priority

Programs that help the most people

with special needs should receive

highest priority

Programs that most effectively

meet their goals should receive

highest priority

Programs that support economic

development and job creation

should receive highest priority



47%

42%

38%

30%

18%

0% 10% 20% 30% 40% 50%

1st choice 2nd choice

The Most Important Criteria for Setting Investment Priorities for Johnson County according to Residents

by percentage of residents surveyed who selected the item as one of their top two choices


Programs that serve the most people


Programs that provide the greatest

benefit per dollar spent should

receive highest priority

Programs that help the most people

with special needs should receive

highest priority

Programs that most effectively

meet their goals should receive

highest priority

Programs that support economic

development and job creation


53%

52%

27%

24%

21%

18%

22%

11%

13%

8%

30%

30%

37%

33%

35%

34%

29%

28%

21%

17%

15%

16%

31%

35%

37%

37%

36%

50%

43%

42%

2%

3%

5%

9%

8%

11%

13%

12%

23%

33%

Emergency Services: $16

Law Enforcement/Corrections: $72

Judicial Services: $11

Human Services: $41

Public Works/Stormwater: $27

Culture and Recreation Services: $42

Environmental Services: $2

Records and Taxation: $16

Transportation Services: $6

Community Development Services: $2

0% 20% 40% 60% 80% 100%

Extremely Important (9-10) Important (7-8) Somewhat Important (4-6) Not Important (1-3)

by percentage of residents surveyed who rated the item as a 1 to 10 on a 10-point scale (excluding don't knows)

Level of Importance for Johnson County to Continue Spending the Amount Currently

Budgeted on the Following Services




mean rating based on a 10-point rating scale (excluding don't knows)

Mean Level of Importance for Johnson County to Continue Spending the Amount Currently

Budgeted on the Following Services


8.24

8.19

7.12

6.73

6.70

6.41

6.37

5.88

5.50

4.83

Emergency Services-$16 million

Law Enforcement-$72 million

Judicial Services-$11 million

Human Services-$41 million

Public Works/Stormwater-$27 million

Culture and Recreation-$42 million

Environmental Services-$2 million

Records and Taxation-$16 million

Transportation Services-$6 million

Community Development Services-$2 million

0.00 2.00 4.00 6.00 8.00 10.00

1 = Not Important At All 10 = Extremely Important

Yes91%

No9%

Do you think it is important for Johnson County to support sustainability programs that reduce pollution,

conserve energy, and protect water resources?by percentage of residents surveyed




Yes28%

No72%

Are you familiar with any of the County's sustainability programs, which are designed to promote water,

energy, and natural resource conservation?by percentage of residents surveyed


Has Any Member of Your Household Made a Purchase on the Internet During the Past Week?


Yes36%

No64%


Yes

48%

No

52%

TREND DATA

2009 2005

Yes42%

No51%

Don't know7%

2007




Yes45%

No55%


Yes64%

No36%

TREND DATA

2009 2005

Yes56%

No43%

Don't know1%

2007

Have You Ever Used Johnson County's Webpage?

Demographics: How Many Years Have You Lived in Johnson County?

3 or fewer years11%

4-5 years6%

6-10 years17%

11-15 years14%

16-20 years12%

21-30 years17%

More than 30 years22%






White

95%Other

6%


White91%

Other

9%

TREND DATA

2009 2005

White

90%

Other10%

2007

Demographics: Race/Ethnicity

Under age 1021%

Ages 11-1914%

Ages 20-4436%

Ages 45-6522%

Ages 65+7%

Demographics: Ages of Household Occupantsby percentage of persons in households




Under $35,0008%

$35,000-59,99916%

$60,000-$99,99934%

$100,000 or more42%

Demographics: Total Annual Household Incomeby percentage of residents surveyed


Percentage of Respondents Who Have Visited Various County Facilities During the Past Year

86%

79%

25%

21%

18%

13%

13%

A Johnson County park

A Johnson County Library

Johnson County Courthouse

Johnson County Hazardous Materials Collection Faci

Johnson County Museum

County Administration building

A Johnson County multi-service center

0% 20% 40% 60% 80% 100%

by percentage of residents who selected the facility (multiple choices made)




Female51%

Male49%

Demographics: Gender of the Respondentsby percentage of residents surveyed




GIS Maps



Interpreting the Maps The maps on the following pages show the mean ratings for several questions by zip code within Johnson County. If all zip codes on a map are the same color, then most residents in the County generally feel the same about that issue. When reading the charts, please use the following color scheme as a guide: • DARK/LIGHT BLUE shades indicate POSITIVE ratings. Shades of

blue generally indicate higher levels of satisfaction, positive ratings or agreement with an issue.

• OFF-WHITE/BEIGE shades indicate a NEUTRAL rating. Shades of

neutral generally indicate a neutral or “not sure” opinion about an issue. • ORANGE/RED shades indicate NEGATIVE ratings. Shades of

orange/red generally indicate dissatisfaction, negative ratings or disagreement with an issue.



Location of Survey Respondents


Q1a Satisfaction with the overall image of Johnson County

2009 Johnson County Community SurveyShading reflects the mean rating for all respondents by ZIP code

* Selected ZIP codes were merged as needed based on respondent distribution

LEGENDMean rating on a 5-point scale, where:

1.0-1.8 Very Dissatisfied1.8-2.6 Dissatisfied2.6-3.4 Neutral

3.4-4.2 Satisfied

4.2-5.0 Very SatisfiedOther

Note: “Other” areas did not contain any responses



Q1b Satisfaction with how well the County is managing growth





3.4-4.2 Satisfied



Q1c Satisfaction with the quality of life in Johnson County





3.4-4.2 Satisfied





Q1d Satisfaction with the quality of public safety in Johnson County





3.4-4.2 Satisfied



Q1e Satisfaction with the value received for your County taxes





3.4-4.2 Satisfied





Q1f Satisfaction with the ease of travel in Johnson County





3.4-4.2 Satisfied



Q1g Satisfaction with the availability of arts & cultural amenities





3.4-4.2 Satisfied





Q1h Satisfaction with the overall quality of services provided by Johnson County





3.4-4.2 Satisfied



Q3a Feeling of safety in your neighborhood during the day




1.0-1.8 Very Unsafe1.8-2.6 Unsafe2.6-3.4 Neutral

3.4-4.2 Safe

4.2-5.0 Very SafeOther




Q3b Feeling of safety in your neighborhood at night





3.4-4.2 Safe



Q3c Feeling of safety in Johnson County parks





3.4-4.2 Safe





Q3d Overall feeling of safety in Johnson County





3.4-4.2 Safe



Q4a Satisfaction with the County’s parks & recreation system





3.4-4.2 Satisfied





Q4b Satisfaction with the County’s library system





3.4-4.2 Satisfied



Q4c Satisfaction with the County’s motor vehicle registration system





3.4-4.2 Satisfied





Q4d Satisfaction with the County’s effort to protect the environment and natural resources





3.4-4.2 Satisfied



Q4e Satisfaction with the Sheriff’s Office





3.4-4.2 Satisfied





Q4f Satisfaction with the County’s court system





3.4-4.2 Satisfied



Q4g Satisfaction with the human services provide by the County





3.4-4.2 Satisfied





Q4h Satisfaction with the County’s election system





3.4-4.2 Satisfied



Q4i Satisfaction with the County’s jail system





3.4-4.2 Satisfied





Q4j Satisfaction with ambulance/emergency medical services in the County





3.4-4.2 Satisfied



Q4k Satisfaction with emergency preparedness services





3.4-4.2 Satisfied





Q4l Satisfaction with public transit/bus service in County





3.4-4.2 Satisfied



Q4m Satisfaction with the maintenance of roads in rural/unincorporated areas of the County





3.4-4.2 Satisfied





Q4n Satisfaction with traffic flow in rural/unincorporated areas of the County





3.4-4.2 Satisfied



Q4o Satisfaction with wastewater services





3.4-4.2 Satisfied





Q4p Satisfaction with the management of stormwater runoff/flood control





3.4-4.2 Satisfied



Q4q Satisfaction with the quality of customer service received from the County





3.4-4.2 Satisfied





Q4r Satisfaction with the effectiveness of County communication with the public





3.4-4.2 Satisfied



Q4s Satisfaction with the County’s contractor licensing services





3.4-4.2 Satisfied





Q6a Agreement that Johnson County Government is well run




1.0-1.8 Strongly Disagree1.8-2.6 Disagree2.6-3.4 Neutral

3.4-4.2 Agree

4.2-5.0 Strongly AgreeOther


Q6b Agreement that the Board of County Commissioners effectively manages County resources





3.4-4.2 Agree





Q6c Agreement that criminals are competently prosecuted in the County





3.4-4.2 Agree



Q6d Agreement that the management of juries for District Courts is professional and efficient in the County





3.4-4.2 Agree





Q6e Agreement that the County does a good job of managinggrowth in rural (unincorporated) areas of the County





3.4-4.2 Agree



Q6f-Agreement that the County is prepared for an emergency





3.4-4.2 Agree





Q6g Agreement that polling places in the County are conveniently located and accessible





3.4-4.2 Agree



Q6h Agreement that the County has enough advanced voting locations





3.4-4.2 Agree





Q6i Agreement that the County provides adequate resources to those in need





3.4-4.2 Agree



Q6j Agreement that the Juvenile Justice system has adequate resourcesto deal with the problems of young offenders and their families





3.4-4.2 Agree





Q6k Agreement that property tax are billed accurately in the County





3.4-4.2 Agree



Q6l Agreement that property values are assessed fairly in Johnson County





3.4-4.2 Agree





Q6m Agreement that the County does a good job of keeping you informed





3.4-4.2 Agree



Q6n Agreement that the County’s web page is a useful source of information





3.4-4.2 Agree





Q6o Agreement that the County’s services and facilities for its aging population are adequate





3.4-4.2 Agree



Q6p Agreement that Johnson County does a good job of providing alternatives to incarceration





3.4-4.2 Agree





Q10a I live within a reasonable distance of a library





3.4-4.2 Agree



Q10b I live within a reasonable distance of a community or regional park





3.4-4.2 Agree





Q10c I have adequate access to recreation facilities





3.4-4.2 Agree



Q10d The level of public transit meets my needs





3.4-4.2 Agree





Q10e An Emergency Medical Services (EMS) station islocated a reasonable distance from my home





3.4-4.2 Agree



Q10f The number of police or Sheriff patrols in the area where I live is adequate





3.4-4.2 Agree





Q10g There is adequate court space to handle the number of cases in the County court system





3.4-4.2 Agree



Q10h The County has adequate jail space to accommodate the rising number of criminal offenders in Johnson County





3.4-4.2 Agree





Q10i The County has an adequate number of health services and facilitiesto meet the needs of low income persons in the County





3.4-4.2 Agree



Q10j The County has an adequate number of human services/facilities to meet the County’s mental health, aging, public health and developmental needs





3.4-4.2 Agree





Q10k Roads in unincorporated/rural parts of the Countyare adequate for the traffic that uses them





3.4-4.2 Agree



Q10l The County’s existing stormwater system adequately protects residentsfrom flooding and helps preserve the quality of water in lakes and streams





3.4-4.2 Agree





Q12a Importance of ensuring the availability of affordable housing




1.0-1.8 Very Low1.8-2.6 Low2.6-3.4 Medium

3.4-4.2 High

4.2-5.0 Very HighOther


Q12b Importance of protecting water quality and the environment





3.4-4.2 High





Q12c Importance of preventing floods





3.4-4.2 High



Q12d Importance of ensuring the County is prepared for emergencies and natural disasters





3.4-4.2 High





Q12e Importance of improving the quality of public health services





3.4-4.2 High



Q12f Importance of increasing the availability of public transportation services





3.4-4.2 High





Q12g Importance of promoting economic development





3.4-4.2 High



Q12h Importance of maintaining parks, libraries and museums





3.4-4.2 High





Q12i Importance of ensuring the County has adequate/affordablelandfill space by promoting recycling and composting





3.4-4.2 High



Q13a Ratings of Johnson County as a place to live




1.0-1.8 Poor1.8-2.6 Average2.6-3.4 Neutral

3.4-4.2 Good

4.2-5.0 ExcellentOther




Q13b Ratings of Johnson County as a place to raise children





3.4-4.2 Good



Q13b Ratings of Johnson County as a place to work





3.4-4.2 Good





Benchmarking and Importance-Satisfaction Analysis



Benchmarking A

nalysis

Benchmarking Summary Report 2009 Johnson County, Kansas

Overview

ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 200 cities in 38 states. Most participating cities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during August 2007 to a random sample of 2,000 residents in the continental United States and (2) survey results from 20 large communities (population of 100,000 or more) where the DirectionFinder® survey was administered between March 2005 and May 2009. The 20 communities included in the large community benchmarking comparisons that are provided in this report are listed below:

• Arlington County, Virginia • Denver, Colorado • Fort Lauderdale, Florida • Glendale, California • Kansas City, Missouri • Naperville, Illinois • Overland Park, Kansas • San Diego, California • St. Louis County, Missouri • Wayne County, Michigan

• Dallas, Texas • Des Moines, Iowa • Fort Worth, Texas • Independence, Missouri • Minneapolis, Minnesota • Oklahoma City, Oklahoma • Providence, Rhode Island • San Bernardino County, California • Tulsa, Oklahoma • Yuma County, Arizona

Interpreting the Charts

The charts on the following pages provide comparisons for several items that were rated on the survey. The percentages shown reflect the sum of the positive ratings given by respondents excluding “don’t knows” for the three groups listed below:

The blue bars show the results for Johnson County. The red/white bars show the results of a national survey that was conducted by ETC Institute. The light yellow bars show the average rating for the large communities listed above.



National BenchmarksNote: The benchmarking data contained in this report is

protected intellectual property. Any reproduction ofthe benchmarking information in this report by persons

or organizations not directly affiliated with Johnson County Government is not authorized without written

consent from ETC Institute.

62%

94%

94%

84%

72%

42%

68%

77%

53%

48%

41%

57%

68%

58%

46%

Value received for your tax dollar

Overall image of your community

Quality of life in the community

Quality of city/county services

How well the County is planning growth

0% 20% 40% 60% 80% 100%

Johnson County U.S. Large Communities

Overall Satisfaction with the CountyJohnson County vs. U.S

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)

Source: ETC Institute (2009) National Benchmarking Data - All Communities



90%

69%

53%

62%

72%

53%

45%

69%

59%

57%

44%

56%

Quality of parks & recreation programs/facilities

Quality of customer service

Effectiveness of communication w/residents

Management of the stormwater runoff

0% 20% 40% 60% 80% 100% 120%


Overall Satisfaction with County ServicesJohnson County vs. U.S

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)


97%

88%

74%

92%

70%

62%

79%

68%

48%

In my neighborhood during the day

In my neighborhood at night

In community parks

0% 20% 40% 60% 80% 100%


How Safe Residents Feel in Their CommunityJohnson County vs. U.S

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very safe" and 1 was "very unsafe" (excluding don't knows)




98%

91%

97%

80%

61%

78%

65%

58%

57%

As a place to live

As a place to work


0% 20% 40% 60% 80% 100%


How Residents Rate Their Community as aPlace to Live, Work, and Raise Children

Johnson County vs. U.Sby percentage of respondents who rated the item 4 or 5 on a 5-point scale

where 5 was "excellent" and 1 was "poor" (excluding don't knows)




Importance-Satisfaction A

nalysis

Importance-Satisfaction Analysis Johnson County, Kansas

Overview Today, community leaders have limited resources which need to be targeted to activities that are of the most benefit to their county residents. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to residents; and (2) to target resources toward those services where residents are the least satisfied. The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that counties will maximize overall resident satisfaction by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the County to provide. This sum is then multiplied by 1 minus the percentage of respondents that indicated they were positively satisfied with the County's performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding >don't knows=). “Don't know” responses are excluded from the calculation to ensure that the satisfaction ratings among service categories are comparable. [IS=Importance x (1-Satisfaction)]. Example of the Calculation. Respondents were asked to identify the major county services they thought should receive the most emphasis over the next two years. Almost Twenty-five percent (24.5%) ranked emergency preparedness services for disasters or terrorist attacks as the most important service for the County to provide.



Importance-Satisfaction A

nalysis With regard to satisfaction, emergency preparedness services for disasters or terrorist attacks was ranked 9th overall with almost sixty percent (59.8%) rating emergency preparedness services for disasters or terrorist attacks as a “4" or a “5" on a 5-point scale excluding “Don't know” responses. The I-S rating for emergency preparedness services for disasters or terrorist attacks was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example, 24.5% was multiplied by 40.2% (1-0.598). This calculation yielded an I-S rating of 0.0985, which was ranked fourth out of 19 major service categories. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an activity as one of their top choices for the County to provide and 0% indicate that they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either one of the following two situations: • if 100% of the respondents were positively satisfied with the delivery of the service • if none (0%) of the respondents selected the service as one of the four most important

services for the County to provide. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from .10 to .20 identify service areas that should receive increased emphasis. Ratings less than .10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (IS>=0.20) • Increase Current Emphasis (0.10<=IS<0.20) • Maintain Current Emphasis (IS<0.10) The results for Johnson County are provided on the following page.



Importance-Satisfaction RatingJohnson County, KansasOVERALL

Category of Service

Most Important

%

Most Important

Rank Satisfaction %Satisfaction

Rank

Importance-Satisfaction

Rating

2009 I-S Rating Rank

High Priority (IS .10-.20)Sheriff's Office 32% 3 58% 10 0.1336 1Human Services provided by the County 22% 6 53% 14 0.1018 2Public transit/bus service in County 14% 10 29% 19 0.1010 3

Medium Priority (IS <.10)Emergency preparedness for disasters/terrorist 25% 5 60% 9 0.0985 4Ambulance/emergency med services in County 38% 2 75% 4 0.0964 5County's court system 19% 7 52% 15 0.0933 6County's effort to protect the environment 15% 8 54% 12 0.0716 7Maintenance of roads-rural areas of County 13% 12 48% 17 0.0662 8County's motor vehicle registration system 15% 9 65% 7 0.0517 9County's jail system 10% 15 49% 16 0.0506 10Management of stormwater runoff 12% 13 62% 8 0.0461 11Wastewater services in County 13% 11 66% 6 0.0457 12Effectiveness of County communication with public 9% 16 53% 13 0.0434 13The County's parks and recreation system 41% 1 90% 2 0.0397 14The County's election system 11% 14 75% 3 0.0284 15Traffic flow in rural/unincorporated areas 6% 18 55% 11 0.0281 16The County's library system 30% 4 93% 1 0.0221 17Customer services from County Employees 6% 17 69% 5 0.0195 18County's contractor licensing services 2% 19 38% 18 0.0143 19

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)

Most Important %: The "Most Important" percentage represents the sum of the first, second, third and fourth

most important responses for each item. Respondents were asked to identify

the items they thought were the most important for the County to provide.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.'Respondents ranked their level of satisfaction with the each of the items on a scaleof 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.

© 2009 DirectionFinder by ETC Institute



Cross-tabulations by District



Q1. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q1a Overall image of Johnson County 5=Very Satisfied 38.3% 43.5% 44.1% 39.3% 41.3% 46.0% 42.1% 4=Satisfied 53.4% 52.6% 52.0% 53.2% 52.7% 47.4% 51.9% 3=Neutral 6.8% 3.8% 3.0% 6.5% 4.5% 6.2% 5.1% 2=Dissatisfied 1.0% 0.0% 1.0% 0.0% 0.5% 0.5% 0.5% 1=Very Dissatisfied

0.5%

0.0% 0.0% 1.0% 1.0% 0.0%

0.4%

Q1b How well the County is managing growth 5=Very Satisfied 16.9% 18.0% 18.9% 17.6% 20.3% 27.1% 19.8% 4=Satisfied 47.2% 52.0% 54.6% 51.8% 56.8% 51.7% 52.3% 3=Neutral 21.5% 23.5% 15.8% 20.7% 17.2% 13.8% 18.8% 2=Dissatisfied 8.7% 5.0% 9.2% 8.3% 5.7% 5.4% 7.0% 1=Very Dissatisfied

5.6%

1.5% 1.5% 1.6% 0.0% 2.0%

2.0%



Q1. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q1c Quality of life in Johnson County 5=Very Satisfied 44.2% 44.0% 53.0% 42.3% 50.5% 48.8% 47.1% 4=Satisfied 51.5% 49.8% 43.1% 50.2% 43.0% 45.5% 47.2% 3=Neutral 2.9% 5.3% 4.0% 6.0% 4.5% 5.2% 4.6% 2=Dissatisfied 1.0% 0.5% 0.0% 1.5% 1.5% 0.5% 0.8% 1=Very Dissatisfied

0.5%

0.5% 0.0% 0.0% 0.5% 0.0%

0.2%

Q1d Quality of public safety in Johnson County 5=Very Satisfied 34.3% 35.4% 43.7% 40.2% 34.7% 41.0% 38.1% 4=Satisfied 55.4% 56.0% 48.2% 45.7% 53.3% 50.0% 51.6% 3=Neutral 7.4% 6.2% 7.0% 12.1% 9.5% 7.6% 8.3% 2=Dissatisfied 2.0% 1.9% 1.0% 1.0% 2.0% 1.0% 1.5% 1=Very Dissatisfied

1.0%

0.5% 0.0% 1.0% 0.5% 0.5%

0.6%



Q1. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q1e Value received for your County taxes 5=Very Satisfied 13.7% 14.4% 17.2% 19.2% 14.4% 14.4% 15.6% 4=Satisfied 47.7% 44.6% 47.4% 45.6% 43.1% 47.3% 45.9% 3=Neutral 28.9% 29.7% 27.6% 25.9% 35.4% 28.9% 29.4% 2=Dissatisfied 6.1% 9.4% 6.8% 7.8% 5.6% 6.5% 7.0% 1=Very Dissatisfied

3.6%

2.0% 1.0% 1.6% 1.5% 3.0%

2.1%

Q1f Ease of travel in Johnson County 5=Very Satisfied 17.0% 24.9% 18.8% 17.6% 19.4% 18.3% 19.3% 4=Satisfied 44.5% 54.5% 53.5% 50.8% 46.4% 49.0% 49.8% 3=Neutral 28.5% 15.8% 21.3% 22.1% 29.6% 24.5% 23.6% 2=Dissatisfied 6.5% 4.8% 5.9% 7.0% 4.6% 7.2% 6.0% 1=Very Dissatisfied

3.5%

0.0% 0.5% 2.5% 0.0% 1.0%

1.2%



Q1. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q1g Availability of arts & cultural amenities 5=Very Satisfied 14.3% 15.8% 21.6% 20.0% 15.0% 16.8% 17.2% 4=Satisfied 48.0% 41.9% 38.4% 46.3% 42.8% 40.0% 42.8% 3=Neutral 26.0% 35.5% 31.1% 21.6% 31.0% 34.6% 30.0% 2=Dissatisfied 6.1% 5.9% 7.4% 11.1% 10.7% 5.9% 7.9% 1=Very Dissatisfied

5.6%

1.0% 1.6% 1.1% 0.5% 2.7%

2.1%

Q1h Overall quality of services provided by Johnson County 5=Very Satisfied 24.5% 22.0% 22.6% 26.0% 23.0% 23.1% 23.5% 4=Satisfied 58.5% 60.8% 60.8% 53.6% 61.0% 62.5% 59.6% 3=Neutral 12.5% 15.3% 14.6% 19.9% 14.5% 12.5% 14.8% 2=Dissatisfied 3.5% 1.0% 1.0% 0.5% 1.5% 1.4% 1.5% 1=Very Dissatisfied

1.0%

1.0% 1.0% 0.0% 0.0% 0.5%

0.6%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2a Johnson County Airport Commission 3=Very Familiar 3.5% 7.7% 6.5% 7.0% 10.1% 9.5% 7.4% 2=Somewhat Familiar

22.4%

21.1% 29.5% 18.5% 25.8% 22.9% 23.4%

1=Not familiar 74.1% 71.3% 64.0% 74.5% 64.1% 67.6% 69.3% Q2b Johnson County Department of Corrections 3=Very Familiar 5.0% 5.7% 5.0% 9.0% 10.6% 11.9% 8.0% 2=Somewhat Familiar

32.3%

31.6% 25.5% 30.7% 31.3% 32.4% 30.6%

1=Not Familiar 62.7% 62.7% 69.5% 60.3% 58.1% 55.7% 61.4%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2c Johnson County Developmental Supports 3=Very Familiar 4.5% 6.8% 3.5% 6.0% 7.7% 5.7% 5.7% 2=Somewhat Familiar

15.9%

14.5% 10.0% 13.5% 9.8% 14.3% 13.0%

1=Not Familiar 79.6% 78.7% 86.5% 80.5% 82.5% 80.0% 81.3% Q2d Johnson County District Courts 3=Very Familiar 13.4% 12.4% 8.5% 16.7% 17.3% 15.4% 14.0% 2=Somewhat Familiar

43.1%

46.4% 40.7% 43.9% 43.4% 44.2% 43.6%

1=Not Familiar 43.6% 41.1% 50.8% 39.4% 39.3% 40.4% 42.4%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2e Johnson County District Attorney's Office 3=Very Familiar 8.0% 9.1% 10.6% 12.6% 14.2% 13.9% 11.4% 2=Somewhat Familiar

38.3%

40.7% 35.9% 37.9% 33.5% 36.4% 37.1%

1=Not Familiar 53.7% 50.2% 53.5% 49.5% 52.3% 49.8% 51.5% Q2f Johnson County Election Office 3=Very family 21.0% 22.0% 23.7% 25.9% 31.2% 30.3% 25.8% 2=Somewhat 49.5% 52.2% 48.5% 50.8% 48.2% 48.1% 49.5% 1=Not Familiar 29.5% 25.8% 27.8% 23.4% 20.6% 21.6% 24.7%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2g Johnson County Emergency Medial/Ambulance Service 3=Very Familiar 13.9% 23.4% 17.0% 23.5% 28.1% 24.4% 21.8% 2=Somewhat Familiar

44.8%

41.6% 37.0% 41.5% 36.7% 44.5% 41.0%

1=Not Familiar 41.3% 34.9% 46.0% 35.0% 35.2% 31.1% 37.2% Q2h Johnson County Human Services & Aging 3=Very Familiar 7.0% 5.8% 6.5% 8.6% 9.6% 8.6% 7.7% 2=Somewhat Familiar

19.6%

22.2% 24.1% 30.5% 27.8% 26.8% 25.1%

1=Not Familiar 73.4% 72.0% 69.3% 60.9% 62.6% 64.6% 67.2%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2i Johnson County K-State Extension & Research 3=Very Familiar 14.1% 10.3% 11.6% 10.6% 13.1% 12.5% 12.0% 2=Somewhat Familiar

23.1%

23.0% 25.1% 24.1% 19.2% 30.3% 24.2%

1=Not Familiar 62.8% 66.7% 63.3% 65.3% 67.7% 57.2% 63.8% Q2j Johnson County Library System 3=Very Familiar 64.7% 71.9% 63.8% 62.5% 69.3% 66.2% 66.4% 2=Somewhat Familiar

29.4%

22.9% 25.1% 32.0% 25.1% 26.7% 26.8%

1=Not Familiar 5.9% 5.2% 11.1% 5.5% 5.5% 7.1% 6.8%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2k Johnson County Wastewater 3=Very Familiar 33.5% 32.7% 32.7% 26.9% 29.1% 29.8% 30.7% 2=Somewhat Familiar

49.3%

52.6% 45.7% 55.7% 48.7% 43.8% 49.2%

1=Not Familiar 17.2% 14.7% 21.6% 17.4% 22.1% 26.4% 20.0% Q2l Johnson County Park & Recreation District 3=Very Familiar 50.7% 64.3% 57.1% 53.5% 51.3% 52.4% 54.9% 2=Somewhat Familiar

42.9%

31.0% 34.3% 37.0% 42.7% 37.1% 37.5%

1=Not Familiar 6.4% 4.8% 8.6% 9.5% 6.0% 10.5% 7.6%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2m Johnson County Public Health Department 3=Very Familiar 9.0% 12.1% 9.6% 11.1% 17.1% 18.3% 12.9% 2=Somewhat Familiar

39.8%

37.7% 32.3% 36.4% 37.2% 34.6% 36.4%

1=Not Familiar 51.2% 50.2% 58.1% 52.5% 45.7% 47.1% 50.7% Q2n Johnson County Mental Health Center 3=Very Familiar 6.9% 6.8% 9.0% 10.5% 11.6% 12.9% 9.6% 2=Somewhat Familiar

26.2%

25.1% 16.6% 27.0% 22.2% 25.8% 23.8%

1=Not Familiar 66.8% 68.1% 74.4% 62.5% 66.2% 61.2% 66.6%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2o Johnson County Motor Vehicle Division 3=Very Familiar 58.5% 55.0% 52.5% 56.7% 56.1% 61.0% 56.6% 2=Somewhat Familiar

36.1%

42.2% 37.5% 36.8% 40.9% 30.0% 37.2%

1=Not Familiar 5.4% 2.8% 10.0% 6.5% 3.0% 9.0% 6.1% Q2p Johnson County Museums 3=Very Familiar 10.3% 16.3% 10.1% 15.0% 15.7% 13.8% 13.5% 2=Somewhat Familiar

41.4%

51.2% 39.7% 41.0% 38.9% 40.0% 42.2%

1=Not Familiar 48.3% 32.5% 50.3% 44.0% 45.5% 46.2% 44.3%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2q Johnson County Planning & Development 3=Very Familiar 5.5% 5.7% 11.6% 4.5% 8.0% 5.2% 6.7% 2=Somewhat Familiar

26.5%

24.9% 23.1% 37.7% 29.6% 32.4% 29.0%

1=Not Familiar 68.0% 69.4% 65.3% 57.8% 62.3% 62.4% 64.3% Q2r Johnson County Public Works 3=Very Familiar 13.4% 12.9% 13.1% 11.0% 14.1% 18.1% 13.8% 2=Somewhat Familiar

40.1%

37.8% 35.7% 39.0% 37.2% 37.6% 37.8%

1=Not Familiar 46.5% 49.3% 51.3% 50.0% 48.7% 44.3% 48.4%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2s Johnson County Records & Tax Administration 3=Very Familiar 10.4% 10.5% 12.6% 12.1% 10.6% 11.4% 11.2% 2=Somewhat Familiar

40.6%

36.4% 36.2% 38.7% 36.7% 41.9% 38.4%

1=Not Familiar 49.0% 53.1% 51.3% 49.2% 52.8% 46.7% 50.3% Q2t Johnson County Sheriff's Office 3=Very Familiar 9.4% 13.0% 11.6% 8.0% 15.6% 21.4% 13.3% 2=Somewhat Familiar

31.7%

31.4% 34.2% 41.7% 36.2% 37.6% 35.4%

1=Not Familiar 58.9% 55.6% 54.3% 50.3% 48.2% 41.0% 51.3%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2u Johnson County Transit 3=Very Familiar 9.0% 10.0% 8.5% 9.5% 12.6% 12.9% 10.4% 2=Somewhat Familiar

37.8%

35.9% 35.7% 41.0% 35.7% 36.2% 37.0%

1=Not Familiar 53.2% 54.1% 55.8% 49.5% 51.8% 51.0% 52.6% Q2v Johnson County Treasurer's Office 3=Very Familiar 11.4% 12.9% 12.0% 14.0% 13.6% 17.6% 13.6% 2=Somewhat Familiar

43.6%

43.1% 41.5% 45.5% 39.7% 41.9% 42.6%

1=Not Familiar 45.0% 44.0% 46.5% 40.5% 46.7% 40.5% 43.9%



Q2. Please rate your familiarity with the following organizations. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q2w Johnson County Environmental Department 3=Very Familiar 4.5% 5.3% 7.1% 4.6% 5.0% 3.3% 4.9% 2=Somewhat Familiar

20.9%

23.1% 24.2% 20.9% 22.6% 27.1% 23.1%

1=Not Familiar 74.6% 71.6% 68.7% 74.5% 72.4% 69.5% 71.9% Q2x Johnson County Automated Information Mapping System 3=Very Familiar 6.4% 5.8% 5.0% 5.0% 8.1% 10.5% 6.8% 2=Somewhat Familiar

11.9%

12.0% 11.1% 12.0% 12.1% 14.8% 12.4%

1=Not Familiar 81.7% 82.2% 83.9% 83.0% 79.8% 74.8% 80.8%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-a Johnson County Airport Commission 1=Yes 9.0% 8.3% 7.0% 7.6% 7.7% 8.5% 8.0% 2=No 91.0% 91.7% 93.0% 92.4% 92.3% 91.5% 92.0% Q2-b Johnson County Department of Corrections 1=Yes 8.3% 7.9% 4.8% 11.9% 10.4% 11.9% 9.2% 2=No 91.7% 92.1% 95.2% 88.1% 89.6% 88.1% 90.8% Q2-c Johnson County Developmental Supports 1=Yes 7.9% 9.5% 4.3% 4.5% 8.4% 7.5% 7.1% 2=No 92.1% 90.5% 95.7% 95.5% 91.6% 92.5% 92.9%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-d Johnson County District Courts 1=Yes 30.2% 29.7% 24.7% 31.9% 26.9% 26.9% 28.3% 2=No 69.8% 70.3% 75.3% 68.1% 73.1% 73.1% 71.7% Q2-e Johnson County District Attorney's Office 1=Yes 13.9% 14.1% 19.2% 16.8% 16.6% 18.8% 16.5% 2=No 86.1% 85.9% 80.8% 83.2% 83.4% 81.2% 83.5% Q2-f Johnson County Election Office 1=Yes 55.6% 64.2% 59.7% 65.1% 66.5% 66.3% 63.1% 2=No 44.4% 35.8% 40.3% 34.9% 33.5% 33.7% 36.9%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-g Johnson County Emergency Medical/Ambulance Service 1=Yes 22.3% 28.6% 23.8% 33.2% 33.7% 32.5% 29.2% 2=No 77.7% 71.4% 76.2% 66.8% 66.3% 67.5% 70.8% Q2-h Johnson County Human Services & Aging 1=Yes 11.7% 10.7% 11.6% 16.4% 12.9% 14.5% 12.9% 2=No 88.3% 89.3% 88.4% 83.6% 87.1% 85.5% 87.1% Q2-i Johnson County K-State Extension & Research 1=Yes 23.5% 19.9% 21.7% 18.4% 20.7% 24.1% 21.4% 2=No 76.5% 80.1% 78.3% 81.6% 79.3% 75.9% 78.6%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-j Johnson County Library System 1=Yes 86.5% 89.3% 83.7% 88.5% 87.8% 85.4% 86.8% 2=No 13.5% 10.7% 16.3% 11.5% 12.2% 14.6% 13.2% Q2-k Johnson County Wastewater 1=Yes 76.4% 81.6% 76.2% 75.5% 66.5% 59.9% 72.6% 2=No 23.6% 18.4% 23.8% 24.5% 33.5% 40.1% 27.4% Q2-l Johnson County Park & Recreation District 1=Yes 82.2% 92.7% 85.4% 78.5% 88.3% 80.0% 84.5% 2=No 17.8% 7.3% 14.6% 21.5% 11.7% 20.0% 15.5%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-m Johnson County Public Health Department 1=Yes 14.8% 24.6% 18.7% 18.7% 26.0% 27.9% 22.0% 2=No 85.2% 75.4% 81.3% 81.3% 74.0% 72.1% 78.0% Q2-n Johnson County Mental Health Center 1=Yes 7.9% 10.0% 11.5% 16.3% 13.2% 19.1% 13.0% 2=No 92.1% 90.0% 88.5% 83.7% 86.8% 80.9% 87.0% Q2-o Johnson County Motor Vehicle Division 1=Yes 91.2% 95.1% 87.4% 90.2% 89.8% 87.0% 90.1% 2=No 8.8% 4.9% 12.6% 9.8% 10.2% 13.0% 9.9%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-p Johnson County Museums 1=Yes 36.5% 47.5% 38.2% 40.1% 37.4% 37.1% 39.5% 2=No 63.5% 52.5% 61.8% 59.9% 62.6% 62.9% 60.5% Q2-q Johnson County Planning & Development 1=Yes 10.2% 13.4% 18.8% 14.3% 15.5% 15.8% 14.7% 2=No 89.8% 86.6% 81.2% 85.7% 84.5% 84.2% 85.3% Q2-r Johnson County Public Works 1=Yes 33.9% 30.7% 32.1% 27.0% 28.5% 36.5% 31.4% 2=No 66.1% 69.3% 67.9% 73.0% 71.5% 63.5% 68.6%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-s Johnson County Records & Tax Administration 1=Yes 38.6% 30.0% 38.7% 36.6% 31.6% 39.6% 35.8% 2=No 61.4% 70.0% 61.3% 63.4% 68.4% 60.4% 64.2% Q2-t Johnson County Sheriff's Office 1=Yes 9.6% 9.9% 19.6% 13.0% 17.1% 21.7% 15.3% 2=No 90.4% 90.1% 80.4% 87.0% 82.9% 78.3% 84.7% Q2-u Johnson County Transit 1=Yes 9.4% 13.8% 9.6% 18.2% 13.0% 9.4% 12.2% 2=No 90.6% 86.2% 90.4% 81.8% 87.0% 90.6% 87.8%



Q2. Have you used services from the following organizations? (excluding no response) N=1239 District Total 1 2 3 4 5 6 Q2-v Johnson County Treasurer's Office 1=Yes 41.3% 42.6% 38.4% 42.2% 33.7% 39.9% 39.7% 2=No 58.7% 57.4% 61.6% 57.8% 66.3% 60.1% 60.3% Q2-w Johnson County Environmental Department 1=Yes 11.2% 12.9% 12.0% 6.5% 8.3% 8.9% 10.0% 2=No 88.8% 87.1% 88.0% 93.5% 91.7% 91.1% 90.0% Q2-x Johnson County Automated Information Mapping System 1=Yes 11.8% 11.9% 8.7% 8.6% 14.4% 17.3% 12.2% 2=No 88.2% 88.1% 91.3% 91.4% 85.6% 82.7% 87.8%



Q3. Please rate how safe you feel from crime and violence in the following areas. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q3a In your neighborhood during the day 5=Very Safe 64.1% 72.5% 68.7% 60.1% 67.7% 69.2% 67.0% 4=Safe 32.5% 25.6% 27.9% 33.5% 28.9% 28.4% 29.6% 3=Neutral 1.5% 0.9% 3.0% 4.9% 3.5% 2.4% 2.7% 2=Unsafe 1.0% 0.9% 0.5% 1.5% 0.0% 0.0% 0.6% 1=Very Unsafe

1.0%

0.0% 0.0% 0.0% 0.0% 0.0%

0.2%

Q3b In your neighborhood at night 5=Very Safe 40.5% 50.5% 50.2% 36.0% 35.5% 44.8% 42.9% 4=Safe 45.9% 40.0% 42.3% 48.3% 50.5% 41.9% 44.8% 3=Neutral 9.8% 8.6% 5.5% 11.8% 12.5% 8.6% 9.4% 2=Unsafe 2.0% 0.5% 1.5% 3.9% 1.5% 4.8% 2.4% 1=Very Unsafe

2.0%

0.5% 0.5% 0.0% 0.0% 0.0%

0.5%



Q3. Please rate how safe you feel from crime and violence in the following areas. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q3c In Johnson County parks 5=Very Safe 25.0% 24.8% 25.0% 22.9% 19.7% 23.4% 23.4% 4=Safe 47.9% 52.0% 53.9% 50.0% 51.9% 50.0% 50.8% 3=Neutral 23.4% 22.8% 16.7% 23.9% 26.2% 21.4% 22.6% 2=Unsafe 2.1% 0.5% 3.9% 2.7% 1.6% 4.7% 2.6% 1=Very Unsafe

1.6%

0.0% 0.6% 0.5% 0.5% 0.5%

0.6%

Q3d Overall feeling of safety in Johnson County 5=Very Safe 31.7% 34.3% 38.3% 29.6% 27.9% 29.0% 31.7% 4=Safe 58.0% 56.7% 54.7% 59.6% 63.2% 61.0% 58.8% 3=Neutral 8.8% 8.6% 6.0% 8.4% 8.5% 8.6% 8.2% 2=Unsafe 0.5% 0.5% 1.0% 2.5% 0.5% 1.4% 1.1% 1=Very Unsafe

1.0%

0.0% 0.0% 0.0% 0.0% 0.0%

0.2%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4a The County's parks & recreation system 5=Very Satisfied 36.3% 45.7% 38.9% 37.4% 39.3% 35.4% 38.8% 4=Satisfied 51.3% 44.2% 51.8% 52.6% 53.6% 55.6% 51.4% 3=Neutral 11.4% 8.2% 7.8% 7.9% 6.1% 6.1% 8.0% 2=Dissatisfied 0.5% 0.5% 1.6% 2.1% 0.5% 2.5% 1.3% 1=Very Dissatisfied

0.5%

1.4% 0.0% 0.0% 0.5% 0.5%

0.5%

Q4b The County's library system 5=Very Satisfied 53.1% 55.9% 54.8% 50.0% 53.1% 47.0% 52.2% 4=Satisfied 41.8% 38.2% 35.5% 41.7% 39.3% 45.5% 40.5% 3=Neutral 4.1% 5.4% 7.5% 7.3% 5.1% 6.6% 6.0% 2=Dissatisfied 0.5% 0.5% 1.6% 0.5% 2.6% 1.0% 1.1% 1=Very Dissatisfied

0.5%

0.0% 0.5% 0.5% 0.0% 0.0%

0.3%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4c County's motor vehicle registration system 5=Very Satisfied 16.9% 23.8% 18.6% 22.2% 20.0% 19.2% 20.3% 4=Satisfied 50.7% 47.6% 35.6% 40.4% 45.0% 50.7% 45.0% 3=Neutral 24.9% 24.3% 34.5% 23.7% 26.5% 22.2% 25.9% 2=Dissatisfied 6.5% 3.3% 8.8% 9.6% 6.5% 5.9% 6.7% 1=Very Dissatisfied

1.0%

1.0% 2.6% 4.0% 2.0% 2.0%

2.1%

Q4d The County's efforts to protect the environment and natural resources 5=Very Satisfied 4.0% 15.2% 14.1% 11.6% 12.4% 12.7% 11.7% 4=Satisfied 41.6% 37.8% 38.7% 42.7% 42.0% 47.5% 41.8% 3=Neutral 38.9% 41.5% 41.5% 37.8% 38.5% 32.3% 38.3% 2=Dissatisfied 12.1% 3.7% 4.2% 6.7% 7.1% 6.3% 6.7% 1=Very Dissatisfied

3.4%

1.8% 1.4% 1.2% 0.0% 1.3%

1.5%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4e Sheriff's Office 5=Very Satisfied 5.6% 15.0% 21.6% 11.4% 20.0% 26.4% 16.8% 4=Satisfied 37.6% 47.2% 39.7% 40.9% 37.1% 44.4% 41.2% 3=Neutral 51.2% 37.0% 35.3% 43.2% 40.7% 27.1% 38.9% 2=Dissatisfied 1.6% 0.0% 3.4% 4.5% 0.7% 1.4% 1.9% 1=Very Dissatisfied

4.0%

0.8% 0.0% 0.0% 1.4% 0.7%

1.1%

Q4f The County's court system 5=Very Satisfied 7.8% 13.2% 10.9% 9.9% 14.1% 13.1% 11.5% 4=Satisfied 36.7% 40.4% 37.0% 34.0% 42.2% 51.1% 40.4% 3=Neutral 47.7% 39.7% 43.7% 44.0% 39.3% 30.7% 40.7% 2=Dissatisfied 5.5% 5.9% 3.4% 8.5% 3.7% 2.9% 5.0% 1=Very Dissatisfied

2.3%

0.7% 5.0% 3.5% 0.7% 2.2%

2.4%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4g Human Services provided by the County 5=Very Satisfied 7.5% 15.7% 11.7% 13.8% 18.9% 17.6% 14.3% 4=Satisfied 38.3% 36.5% 32.0% 40.7% 38.5% 45.4% 38.8% 3=Neutral 46.7% 42.6% 49.5% 37.4% 38.5% 33.6% 41.0% 2=Dissatisfied 3.7% 1.7% 6.8% 6.5% 3.3% 1.7% 3.9% 1=Very Dissatisfied

3.7%

3.5% 0.0% 1.6% 0.8% 1.7%

1.9%

Q4h The County's election system 5=Very Satisfied 20.6% 25.5% 25.0% 24.9% 29.6% 22.6% 24.8% 4=Satisfied 56.6% 50.0% 47.7% 49.2% 40.8% 57.9% 50.3% 3=Neutral 19.4% 23.0% 23.9% 22.0% 26.3% 18.4% 22.1% 2=Dissatisfied 2.3% 0.5% 2.3% 2.3% 2.2% 0.5% 1.6% 1=Very Dissatisfied

1.1%

1.0% 1.1% 1.7% 1.1% 0.5%

1.1%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4i County's jail system 5=Very Satisfied 3.2% 11.5% 16.2% 15.7% 12.1% 24.5% 14.1% 4=Satisfied 37.9% 33.3% 29.7% 36.3% 35.4% 37.3% 35.3% 3=Neutral 54.7% 52.9% 51.4% 43.1% 44.4% 35.3% 46.3% 2=Dissatisfied 3.2% 0.0% 2.7% 2.9% 4.0% 1.0% 2.3% 1=Very Dissatisfied

1.1%

2.3% 0.0% 2.0% 4.0% 2.0%

2.0%

Q4j Ambulance/emergency medical services in the County 5=Very Satisfied 17.8% 35.0% 30.2% 34.8% 39.7% 35.0% 32.4% 4=Satisfied 50.4% 38.6% 47.4% 39.3% 37.4% 43.6% 42.5% 3=Neutral 27.9% 25.7% 22.4% 25.9% 22.1% 20.7% 24.1% 2=Dissatisfied 3.1% 0.7% 0.0% 0.0% 0.0% 0.7% 0.8% 1=Very Dissatisfied

0.8%

0.0% 0.0% 0.0% 0.8% 0.0%

0.3%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4k Emergency preparedness services 5=Very Satisfied 10.0% 25.9% 20.8% 21.0% 20.2% 25.6% 20.7% 4=Satisfied 39.1% 35.3% 40.6% 35.0% 45.2% 38.8% 39.1% 3=Neutral 44.5% 35.3% 34.7% 37.0% 31.5% 32.2% 35.8% 2=Dissatisfied 6.4% 1.7% 4.0% 3.0% 2.4% 3.3% 3.4% 1=Very Dissatisfied

0.0%

1.7% 0.0% 4.0% 0.8% 0.0%

1.0%

Q4l Public transit/bus service in the County 5=Very Satisfied 2.5% 8.0% 10.6% 6.0% 8.9% 7.8% 7.2% 4=Satisfied 19.2% 22.4% 28.8% 18.8% 16.1% 28.9% 22.2% 3=Neutral 50.8% 45.6% 40.4% 46.6% 51.6% 40.6% 46.1% 2=Dissatisfied 15.8% 14.4% 13.5% 18.0% 16.1% 13.3% 15.2% 1=Very Dissatisfied

11.7%

9.6% 6.7% 10.5% 7.3% 9.4%

9.3%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4m Maintenance of roads in rural/unincorporated areas of the County 5=Very Satisfied 4.7% 7.8% 13.2% 7.6% 6.9% 10.8% 8.7% 4=Satisfied 32.3% 42.5% 42.4% 33.3% 42.1% 41.0% 39.2% 3=Neutral 44.9% 39.2% 29.8% 50.0% 37.2% 33.7% 38.8% 2=Dissatisfied 11.8% 9.2% 9.9% 8.3% 11.0% 12.7% 10.5% 1=Very Dissatisfied

6.3%

1.3% 4.6% 0.8% 2.8% 1.8%

2.9%

Q4n Traffic flow in rural/unincorporated areas of the County 5=Very Satisfied 4.9% 7.2% 18.7% 5.8% 9.8% 13.7% 10.3% 4=Satisfied 39.8% 48.0% 43.2% 40.9% 49.0% 44.0% 44.4% 3=Neutral 46.3% 40.1% 32.3% 47.4% 35.0% 32.7% 38.4% 2=Dissatisfied 5.7% 3.9% 3.2% 5.1% 4.9% 7.7% 5.1% 1=Very Dissatisfied

3.3%

0.7% 2.6% 0.7% 1.4% 1.8%

1.7%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4o Wastewater services 5=Very Satisfied 15.4% 9.2% 17.4% 16.4% 13.1% 13.0% 14.0% 4=Satisfied 50.0% 57.6% 49.1% 44.1% 55.7% 54.4% 51.9% 3=Neutral 26.4% 29.3% 28.1% 31.1% 27.8% 28.4% 28.5% 2=Dissatisfied 5.5% 3.3% 4.2% 5.1% 2.3% 3.0% 3.9% 1=Very Dissatisfied

2.7%

0.5% 1.2% 3.4% 1.1% 1.2%

1.7%

Q4p Management of stormwater runoff/flood control in the County 5=Very Satisfied 8.6% 10.7% 13.6% 14.2% 13.6% 14.2% 12.4% 4=Satisfied 47.7% 47.6% 45.0% 40.3% 60.4% 56.3% 49.5% 3=Neutral 32.8% 32.1% 32.5% 38.1% 20.1% 23.3% 29.9% 2=Dissatisfied 7.5% 7.5% 6.5% 6.3% 5.3% 4.0% 6.2% 1=Very Dissatisfied

3.4%

2.1% 2.4% 1.1% 0.6% 2.3%

2.0%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4q Quality of customer service you receive from County employees 5=Very Satisfied 14.7% 12.6% 17.7% 19.8% 18.8% 22.7% 17.6% 4=Satisfied 52.5% 52.4% 47.0% 48.6% 51.1% 52.8% 50.9% 3=Neutral 27.7% 32.5% 32.3% 27.1% 28.4% 18.2% 27.7% 2=Dissatisfied 2.3% 1.6% 1.2% 3.4% 1.1% 5.1% 2.4% 1=Very Dissatisfied

2.8%

1.0% 1.8% 1.1% 0.6% 1.1%

1.4%

Q4r Effectiveness of County communication with the public 5=Very Satisfied 6.8% 7.4% 12.9% 14.4% 13.7% 15.8% 11.8% 4=Satisfied 37.9% 38.9% 46.2% 38.9% 42.6% 44.0% 41.5% 3=Neutral 39.5% 43.7% 31.0% 36.1% 37.2% 34.2% 37.0% 2=Dissatisfied 12.4% 9.5% 8.2% 8.3% 4.4% 5.4% 8.0% 1=Very Dissatisfied

3.4%

0.5% 1.8% 2.2% 2.2% 0.5%

1.7%



Q4. Please rate your level of satisfaction with the following items. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q4s The County's contractor licensing services 5=Very Satisfied 6.1% 7.8% 12.3% 12.5% 9.3% 11.7% 9.8% 4=Satisfied 25.6% 26.0% 32.3% 22.5% 26.7% 35.1% 28.0% 3=Neutral 53.7% 54.5% 43.1% 55.0% 57.3% 48.1% 52.1% 2=Dissatisfied 8.5% 9.1% 7.7% 6.3% 2.7% 1.3% 5.9% 1=Very Dissatisfied

6.1%

2.6% 4.6% 3.8% 4.0% 3.9%

4.2%



Q5. Which FOUR of the areas listed in Question 4 do you think are most important for the County to provide? (Sum of Top 4) N=1239 District Total 1 2 3 4 5 6 Q5 Most important A=Parks & recreation system 45.0% 45.5% 39.6% 41.4% 40.8% 31.8% 40.6% B=Library system 40.2% 31.8% 22.8% 32.5% 28.4% 26.5% 30.3% C=Motor vehicle registration system

18.7% 15.6% 15.8% 11.3% 11.4%

15.6% 14.9%

D=Environmental protection 16.7% 16.6% 14.9% 20.7% 13.4% 10.4% 15.4% E=Sheriff's office 30.6% 26.1% 39.1% 26.6% 26.9% 40.8% 31.7% F=County's court system 21.5% 15.6% 20.8% 20.7% 21.9% 16.1% 19.4% G=Human Services provided by the County

19.6% 20.9% 17.3% 23.6% 22.4%

26.1% 21.7%

H=County's election system 12.9% 12.3% 11.4% 9.4% 12.9% 8.5% 11.4% I=County's jail system 7.2% 11.4% 8.9% 9.4% 12.4% 10.9% 10.0% J=Ambulance/emergency medical services

34.4% 37.0% 39.1% 39.9% 40.3%

39.3% 38.3%



Q5. Which FOUR of the areas listed in Question 4 do you think are most important for the County to provide? (Sum of Top 4) N=1239 District Total 1 2 3 4 5 6 Q5 Most important (Cont.) K=Emergency preparedness services

18.7% 21.8% 24.8% 24.1% 26.9%

30.3% 24.5% L=Public transit/bus service in County

17.2% 14.7% 11.4% 16.3% 13.4%

12.8% 14.3%

M=Maintenance of roads in rural areas

9.1% 11.8% 18.8% 8.4% 11.4%

17.1% 12.8%

N=Traffic flow in rural areas 4.8% 5.2% 6.9% 3.4% 4.5% 11.8% 6.1% O=Wastewater services 17.2% 15.6% 12.9% 11.3% 14.9% 8.5% 13.4% P=Stormwater runoff/flood control

14.8% 13.3% 10.9% 11.8% 10.4%

10.9% 12.0%

Q=Customer service from County employees

6.7% 4.3% 5.4% 6.9% 7.5%

6.6% 6.2%

R=County communication with public

11.0% 10.9% 5.9% 7.4% 10.4%

10.0% 9.3% S=County's contractor licensing services

0.5% 3.8% 2.0% 1.0% 3.5%

3.3% 2.3%

Z=None Chosen 9.6% 12.3% 10.9% 11.8% 10.4% 9.5% 10.7%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6a Johnson County Government is well run 5=Strongly Agree 11.1% 14.3% 15.6% 10.2% 17.4% 14.1% 13.7% 4=Agree 50.6% 48.9% 46.9% 51.6% 53.5% 55.7% 51.2% 3=Neutral 30.0% 30.2% 31.3% 29.6% 26.7% 22.7% 28.5% 2=Disagree 5.6% 4.9% 5.0% 7.0% 1.7% 4.9% 4.9% 1=Strongly Disagree

2.8%

1.6% 1.1% 1.6% 0.6% 2.7%

1.7%

Q6b The Board of County Commissioners effectively manages County resources 5=Strongly Agree 6.6% 12.1% 10.6% 7.5% 9.5% 10.6% 9.5% 4=Agree 41.1% 35.0% 38.4% 35.2% 45.9% 45.6% 40.1% 3=Neutral 37.1% 43.3% 41.1% 43.4% 41.2% 34.4% 40.2% 2=Disagree 11.3% 7.6% 5.3% 11.3% 2.0% 6.9% 7.4% 1=Strongly Disagree

4.0%

1.9% 4.6% 2.5% 1.4% 2.5%

2.8%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6c Criminals are competently prosecuted in Johnson County 5=Strongly Agree 8.0% 11.7% 14.9% 10.0% 16.5% 11.8% 12.1% 4=Agree 46.4% 44.1% 48.5% 46.0% 40.6% 49.3% 46.0% 3=Neutral 35.5% 32.4% 26.1% 29.3% 34.6% 34.0% 31.9% 2=Disagree 8.0% 9.7% 8.2% 12.7% 4.5% 3.5% 7.8% 1=Strongly Disagree

2.2%

2.1% 2.2% 2.0% 3.8% 1.4%

2.2%

Q6d Management of juries for District Courts is professional and efficient 5=Strongly Agree 11.7% 17.4% 18.2% 9.6% 21.4% 20.5% 16.5% 4=Agree 49.5% 39.4% 45.5% 52.2% 45.6% 47.3% 46.7% 3=Neutral 33.3% 38.5% 30.0% 28.7% 30.1% 25.9% 31.0% 2=Disagree 2.7% 4.6% 4.5% 7.8% 1.9% 5.4% 4.5% 1=Strongly Disagree

2.7%

0.0% 1.8% 1.7% 1.0% 0.9%

1.4%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6e Johnson County does a good job managing its growth and development in rural areas of the County 5=Strongly Agree 9.3% 13.0% 12.8% 8.3% 10.3% 10.7% 10.8% 4=Agree 33.3% 42.9% 36.6% 40.4% 46.5% 52.4% 42.1% 3=Neutral 33.3% 35.7% 29.7% 35.9% 30.3% 26.2% 31.7% 2=Disagree 14.7% 6.5% 13.4% 10.3% 11.0% 7.1% 10.6% 1=Strongly Disagree

9.3%

1.9% 7.6% 5.1% 1.9% 3.6%

4.9%

Q6f Johnson County is prepared for an emergency 5=Strongly Agree 11.9% 20.6% 22.2% 12.4% 16.5% 23.4% 17.9% 4=Agree 45.8% 44.4% 40.2% 46.9% 47.2% 43.5% 44.8% 3=Neutral 35.6% 32.5% 31.6% 36.3% 33.9% 27.4% 32.8% 2=Disagree 5.1% 1.6% 6.0% 3.5% 2.4% 3.2% 3.6% 1=Strongly Disagree

1.7%

0.8% 0.0% 0.9% 0.0% 2.4%

1.0%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6g Polling places in Johnson County are conveniently located and accessible 5=Strongly Agree 41.7% 51.7% 45.4% 41.8% 42.2% 40.0% 44.0% 4=Agree 48.7% 38.8% 43.9% 48.7% 51.0% 47.2% 46.3% 3=Neutral 6.5% 7.5% 7.7% 6.9% 4.7% 11.3% 7.4% 2=Disagree 2.0% 1.5% 3.1% 2.1% 1.0% 1.5% 1.9% 1=Strongly Disagree

1.0%

0.5% 0.0% 0.5% 1.0% 0.0%

0.5%

Q6h Johnson County has enough advanced voting locations 5=Strongly Agree 28.9% 41.7% 37.5% 32.4% 38.1% 34.1% 35.6% 4=Agree 47.6% 42.2% 41.8% 43.2% 44.2% 40.3% 43.2% 3=Neutral 12.3% 12.0% 11.4% 10.2% 11.0% 18.2% 12.5% 2=Disagree 7.0% 4.2% 7.1% 11.9% 6.1% 7.4% 7.2% 1=Strongly Disagree

4.3%

0.0% 2.2% 2.3% 0.6% 0.0%

1.5%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6i Johnson County provides adequate resources to those in need 5=Strongly Agree 11.2% 16.3% 20.0% 17.6% 16.9% 22.8% 17.8% 4=Agree 37.9% 39.3% 37.7% 39.5% 40.4% 40.0% 39.1% 3=Neutral 39.7% 38.5% 35.4% 28.6% 33.1% 30.3% 34.2% 2=Disagree 8.6% 3.7% 6.9% 10.9% 8.8% 4.1% 7.0% 1=Strongly Disagree

2.6%

2.2% 0.0% 3.4% 0.7% 2.8%

1.9%

Q6j The Juvenile Justice system has adequate resources to deal with the problem of young offenders and their families 5=Strongly Agree 7.5% 14.6% 18.6% 7.9% 8.5% 12.0% 11.3% 4=Agree 30.0% 16.9% 18.6% 22.5% 25.6% 30.4% 24.1% 3=Neutral 43.8% 40.4% 50.0% 40.4% 40.2% 38.0% 41.9% 2=Disagree 16.3% 21.3% 7.1% 24.7% 23.2% 16.3% 18.5% 1=Strongly Disagree

2.5%

6.7% 5.7% 4.5% 2.4% 3.3%

4.2%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6k Property taxes are billed accurately in Johnson County 5=Strongly Agree 9.0% 9.8% 10.8% 9.5% 11.3% 11.8% 10.4% 4=Agree 36.0% 29.5% 39.8% 35.7% 31.1% 38.2% 35.1% 3=Neutral 31.5% 37.7% 28.4% 33.9% 35.6% 29.2% 32.7% 2=Disagree 15.7% 13.1% 15.9% 13.1% 14.1% 13.5% 14.2% 1=Strongly Disagree

7.9%

9.8% 5.1% 7.7% 7.9% 7.3%

7.6%

Q6l Property values are assessed fairly in Johnson County 5=Strongly Agree 3.7% 7.6% 6.9% 4.1% 8.6% 7.8% 6.5% 4=Agree 26.7% 24.7% 31.9% 32.0% 26.9% 32.1% 29.1% 3=Neutral 34.6% 39.9% 31.9% 36.6% 34.4% 34.7% 35.3% 2=Disagree 24.6% 18.2% 20.2% 16.3% 23.7% 15.0% 19.6% 1=Strongly Disagree

10.5%

9.6% 9.0% 11.0% 6.5% 10.4%

9.5%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6m The County does a good job keeping residents informed about County programs and services 5=Strongly Agree 5.7% 11.6% 16.3% 15.1% 13.6% 11.6% 12.3% 4=Agree 29.2% 37.9% 35.3% 34.1% 37.2% 38.9% 35.5% 3=Neutral 38.5% 34.8% 31.6% 35.1% 32.5% 31.1% 34.0% 2=Disagree 20.3% 11.1% 13.7% 11.4% 13.1% 12.6% 13.7% 1=Strongly Disagree

6.3%

4.5% 3.2% 4.3% 3.7% 5.8%

4.6%

Q6n The County's web page is a useful source of information 5=Strongly Agree 8.8% 24.6% 17.6% 23.3% 23.3% 23.3% 20.4% 4=Agree 44.7% 43.0% 46.2% 40.6% 49.1% 45.7% 44.8% 3=Neutral 35.1% 28.1% 30.3% 24.1% 25.0% 23.3% 27.4% 2=Disagree 7.0% 2.6% 5.0% 9.0% 1.7% 3.9% 5.0% 1=Strongly Disagree

4.4%

1.8% 0.8% 3.0% 0.9% 3.9%

2.5%



Q6. Please indicate your level of agreement with each of the following statements. (don't know) N=1239 District Total 1 2 3 4 5 6 Q6o Johnson County's services and facilities for its aging population are adequate 5=Strongly Agree 5.3% 13.7% 22.2% 7.7% 8.9% 14.7% 11.8% 4=Agree 30.9% 33.3% 34.6% 35.6% 42.6% 33.3% 35.2% 3=Neutral 42.6% 46.1% 37.0% 42.3% 33.7% 44.1% 41.0% 2=Disagree 14.9% 6.9% 4.9% 9.6% 12.9% 3.9% 8.9% 1=Strongly Disagree

6.4%

0.0% 1.2% 4.8% 2.0% 3.9%

3.1%

Q6p Johnson County does a good job in providing alternatives to incarceration 5=Strongly Agree 6.6% 12.7% 18.5% 5.6% 9.4% 15.2% 11.2% 4=Agree 21.3% 28.6% 25.9% 26.4% 40.6% 25.3% 28.2% 3=Neutral 47.5% 46.0% 42.6% 55.6% 35.9% 45.6% 45.7% 2=Disagree 13.1% 6.3% 7.4% 4.2% 9.4% 10.1% 8.4% 1=Strongly Disagree

11.5%

6.3% 5.6% 8.3% 4.7% 3.8%

6.6%



Q7. Which of the following are your primary sources of information about County issues, services, and events? N=1239 District Total 1 2 3 4 5 6 Q7 Information sources 01=Kansas City Star 68.4% 63.0% 56.4% 57.1% 53.7% 49.8% 58.1% 02=The Olathe News 4.3% 5.2% 3.5% 2.5% 25.4% 30.8% 11.9% 03=The Sun 33.5% 29.9% 25.2% 29.6% 12.4% 5.7% 22.8% 04=Johnson County website 24.9% 24.6% 31.2% 34.0% 38.3% 38.4% 31.8% 05=Local television news 71.3% 70.6% 61.9% 70.9% 70.6% 66.4% 68.7% 06=Broadcasts of county meetings

4.8% 4.3% 2.5% 3.9% 8.5%

7.6% 5.2%

07=E-mail from the County 4.8% 4.3% 1.0% 7.9% 3.0% 4.7% 4.3% 08=Social networking sites on the Internet

3.8% 4.3% 5.4% 6.4% 7.0%

7.6% 5.7%

09=County park & recreation activities catalog

40.7% 49.8% 41.6% 45.8% 38.8%

44.5% 43.5%



Q7. Which of the following are your primary sources of information about County issues, services, and events? N=1239 District Total 1 2 3 4 5 6 Q7 Information sources (Cont.) 10=Best of Times 11.0% 10.9% 7.4% 19.2% 9.0% 10.0% 11.2% 11=Local radio 37.8% 29.9% 26.7% 32.0% 23.9% 28.0% 29.8% 12=JO CO Library 17.7% 20.4% 18.3% 21.7% 20.9% 19.9% 19.8% 13=Other 4.3% 11.8% 8.9% 7.4% 10.4% 8.5% 8.6% 99=None chosen 1.4% 0.5% 2.0% 1.5% 1.5% 0.9% 1.3%



Q8. Do you think Johnson County government provides "too much" information, "the right amount" of information, or "not enough" information about County programs and services? N=1239 District Total 1 2 3 4 5 6 Q8 Amount is... 1=Too much information 1.0% 0.9% 0.5% 0.5% 0.5% 0.0% 0.6% 2=Right amount of information

41.1% 43.1% 50.5% 47.8% 45.8%

46.9%

45.8%

3=Not enough information 36.8% 37.0% 33.2% 29.6% 36.8% 31.3% 34.1% 9=Don't know 21.1% 19.0% 15.8% 22.2% 16.9% 21.8% 19.5%



Q9. If Johnson County government were to provide more information about County programs and services, which TWO of the following would be the best ways to keep you informed? N=1239 District Total 1 2 3 4 5 6 Q9 Best way to keep you informed 1=Newsletter that is mailed to your home

66.0% 64.0% 55.4% 63.1% 63.7%

70.1% 63.8%

2=Inserts in local newspapers 15.3% 17.5% 14.4% 23.6% 15.4% 13.3% 16.5% 3=Cable television channel 14.4% 16.1% 11.9% 10.3% 18.9% 16.6% 14.8% 4=E-mail from the County 28.7% 29.4% 38.1% 30.5% 26.4% 25.6% 29.7% 5=Blogs or social networking sites on the Internet

1.9% 3.8% 3.5% 2.0% 3.5%

3.3% 3.0%

6=Inserts in your utility bill (WaterOne, JCW, etc.)

27.3% 25.1% 24.8% 24.6% 33.8%

29.4% 27.5%

7=Informational kiosks at county facilities

5.3% 7.1% 3.5% 6.9% 4.0%

4.3% 5.2%



Q9. If Johnson County government were to provide more information about County programs and services, which TWO of the following would be the best ways to keep you informed? N=1239 District Total 1 2 3 4 5 6 Q9 Best way to keep you informed (Cont.) 8=County website 26.8% 18.0% 32.7% 27.1% 28.4% 25.6% 26.3% 9=Other 3.3% 3.8% 4.5% 1.0% 1.0% 1.9% 2.6% 0=None/don't know 1.0% 0.5% 1.0% 1.5% 0.0% 0.5% 0.7%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10a I live within a reasonable distance of a public library 5=Strongly Agree 64.6% 58.1% 57.6% 61.3% 58.6% 52.9% 58.7% 4=Agree 32.0% 30.0% 32.8% 35.7% 36.4% 38.9% 34.3% 3=Neutral 2.4% 6.7% 7.6% 2.5% 3.0% 4.8% 4.5% 2=Disagree 0.5% 4.8% 1.5% 0.5% 1.5% 3.4% 2.1% 1=Strongly Disagree

0.5%

0.5% 0.5% 0.0% 0.5% 0.0%

0.3%

Q10b I live within a reasonable distance of a community or regional park 5=Strongly Agree 60.7% 66.4% 56.9% 56.9% 62.6% 54.3% 59.5% 4=Agree 29.1% 28.9% 33.0% 33.5% 32.3% 38.6% 32.5% 3=Neutral 4.4% 3.8% 5.1% 4.6% 4.0% 4.3% 4.3% 2=Disagree 4.4% 0.5% 4.6% 4.1% 0.5% 2.9% 2.9% 1=Strongly Disagree

1.5%

0.5% 0.5% 1.0% 0.5% 0.0%

0.7%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10c I have adequate access to recreation facilities, such as athletic fields, gymnasiums, pools, walking trails, etc. 5=Strongly Agree 45.4% 58.2% 50.3% 47.9% 49.7% 43.3% 49.1% 4=Agree 36.1% 32.2% 34.7% 37.1% 38.7% 39.9% 36.4% 3=Neutral 10.7% 7.2% 7.5% 10.8% 6.5% 11.3% 9.0% 2=Disagree 5.4% 1.4% 7.5% 3.6% 4.0% 4.4% 4.5% 1=Strongly Disagree

2.4%

1.0% 0.0% 0.5% 1.0% 1.0%

1.0%

Q10d The level of public transit in Johnson County meets my needs 5=Strongly Agree 19.9% 15.4% 15.0% 18.2% 16.1% 20.6% 17.5% 4=Agree 14.7% 17.9% 19.7% 18.2% 16.1% 23.7% 18.5% 3=Neutral 33.8% 35.0% 31.5% 25.6% 30.6% 16.8% 28.9% 2=Disagree 14.7% 17.1% 20.5% 22.3% 21.0% 16.0% 18.5% 1=Strongly Disagree

16.9%

14.6% 13.4% 15.7% 16.1% 22.9%

16.6%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10e An Emergency Medical Services station is located a reasonable distance from my home 5=Strongly Agree 43.8% 48.7% 48.0% 53.2% 48.7% 49.1% 48.6% 4=Agree 39.0% 31.4% 40.1% 33.8% 39.1% 38.5% 36.9% 3=Neutral 13.0% 15.4% 9.2% 7.8% 12.2% 8.3% 11.0% 2=Disagree 2.7% 3.2% 2.0% 3.2% 0.0% 3.0% 2.4% 1=Strongly Disagree

1.4%

1.3% 0.7% 1.9% 0.0% 1.2%

1.1%

Q10f The number of police or Sheriff patrols in the area where I live is adequate 5=Strongly Agree 35.6% 34.9% 31.2% 28.6% 26.3% 35.4% 32.1% 4=Agree 43.6% 39.7% 41.8% 45.2% 39.4% 40.2% 41.5% 3=Neutral 14.9% 19.6% 15.9% 14.9% 23.4% 15.3% 17.4% 2=Disagree 3.2% 4.2% 7.1% 6.5% 8.0% 7.4% 6.1% 1=Strongly Disagree

2.7%

1.6% 4.1% 4.8% 2.9% 1.6%

2.9%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10g There is adequate court space to handle the number of cases in the County court system 5=Strongly Agree 11.5% 18.4% 12.9% 11.0% 13.6% 18.0% 14.3% 4=Agree 26.4% 34.2% 35.5% 39.7% 30.3% 33.7% 33.2% 3=Neutral 44.8% 32.9% 41.9% 28.8% 27.3% 32.6% 34.9% 2=Disagree 12.6% 9.2% 4.8% 15.1% 18.2% 12.4% 12.1% 1=Strongly Disagree

4.6%

5.3% 4.8% 5.5% 10.6% 3.4%

5.5%

Q10h The County has adequate jail space to accommodate the rising number of criminal offenders in Johnson County 5=Strongly Agree 11.8% 10.0% 8.2% 7.8% 6.8% 14.5% 10.2% 4=Agree 22.4% 26.7% 18.4% 18.8% 28.8% 36.1% 26.0% 3=Neutral 44.7% 41.7% 46.9% 40.6% 27.1% 27.7% 37.7% 2=Disagree 15.8% 15.0% 18.4% 25.0% 25.4% 15.7% 18.8% 1=Strongly Disagree

5.3%

6.7% 8.2% 7.8% 11.9% 6.0%

7.4%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10i The County has adequate number of public health services and facilities to meet the needs of low income persons in the County 5=Strongly Agree 8.1% 21.3% 16.7% 9.6% 16.1% 15.8% 14.5% 4=Agree 26.7% 24.7% 31.8% 29.8% 33.3% 39.6% 31.3% 3=Neutral 44.2% 38.2% 27.3% 33.0% 31.2% 21.8% 32.6% 2=Disagree 16.3% 12.4% 18.2% 22.3% 15.1% 19.8% 17.3% 1=Strongly Disagree

4.7%

3.4% 6.1% 5.3% 4.3% 3.0%

4.3%

Q10j The County has adequate number of human services and facilities to meet the mental health, aging, public health, and developmental support needs in the County 5=Strongly agree 4.5% 17.0% 17.1% 11.0% 15.1% 17.0% 13.6% 4=Agree 31.5% 25.5% 34.2% 34.1% 28.0% 38.0% 31.8% 3=Neutral 37.1% 46.8% 28.9% 31.9% 38.7% 29.0% 35.7% 2=Disagree 22.5% 6.4% 15.8% 17.6% 15.1% 12.0% 14.7% 1=Very disagree 4.5% 4.3% 3.9% 5.5% 3.2% 4.0% 4.2%



Q10. Please indicate your level of agreement with each of the following statements. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q10k Roads in unincorporated/rural parts are adequate for the traffic that uses them 5=Strongly Agree 13.2% 10.4% 20.0% 10.8% 14.8% 15.1% 14.2% 4=Agree 36.8% 49.3% 46.9% 44.1% 51.1% 43.4% 45.6% 3=Neutral 37.7% 33.3% 17.9% 34.2% 23.7% 28.9% 28.8% 2=Disagree 9.6% 6.3% 9.7% 9.0% 8.9% 8.2% 8.6% 1=Strongly Disagree

2.6%

0.7% 5.5% 1.8% 1.5% 4.4%

2.8%

Q10l The County's existing stormwater system adequately protects residents from flooding and helps preserve the quality of water in lakes and streams 5=Strongly Agree 10.4% 15.2% 18.8% 9.9% 19.5% 17.3% 15.2% 4=Agree 44.8% 48.8% 45.0% 44.7% 54.4% 55.4% 49.0% 3=Neutral 28.8% 27.4% 26.8% 30.4% 18.9% 23.2% 25.8% 2=Disagree 10.4% 7.9% 7.4% 11.8% 5.9% 2.4% 7.6% 1=Strongly Disagree

5.5%

0.6% 2.0% 3.1% 1.2% 1.8%

2.4%



Q11. Which THREE of the statements listed above are most important to you? (Sum of Top 3) N=1239 District Total 1 2 3 4 5 6 Q11 Most important A=Public library 30.1% 23.7% 24.8% 24.6% 23.4% 27.0% 25.7% B=Regional park 30.1% 29.9% 28.7% 25.6% 23.9% 19.0% 26.2% C=Access to recreation facilities

26.8% 22.3% 29.7% 20.2% 25.4%

21.3% 24.2%

D=Public transit 13.9% 13.7% 8.4% 15.8% 11.4% 9.5% 12.1% E=EMS 34.4% 40.3% 41.6% 36.9% 39.3% 45.0% 39.6% F=Police/Sheriff patrols 43.5% 44.1% 43.6% 41.4% 43.3% 43.1% 43.2% G=Court space 10.5% 7.1% 6.9% 11.8% 8.5% 6.6% 8.6% H=Jail space 8.6% 10.0% 6.4% 7.4% 11.9% 9.5% 9.0% I=Public health services & facilities

10.5% 10.0% 12.4% 12.3% 9.5%

18.0% 12.1%

J=Human services & facilities 19.1% 17.5% 13.4% 24.1% 18.4% 12.8% 17.6% K=Roads in rural parts 6.7% 8.1% 14.4% 5.4% 7.5% 14.7% 9.4% L=Stormwater system

26.8% 23.7% 21.3% 27.6% 22.4%

16.1% 22.9%

Z=None chosen 9.1% 11.4% 10.4% 10.8% 13.4% 14.2% 11.5%



Q12. Please indicate the priority that you think community leaders in Johnson County should place on the following issues. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q12a Ensuring the availability of affordable housing 5=Very High

19.7%

15.8% 21.4% 22.4% 24.1% 23.8%

21.2%

4=High 25.8% 29.1% 21.9% 28.1% 26.7% 30.2% 26.9% 3=Medium 33.3% 30.6% 30.7% 31.6% 31.8% 32.7% 31.8% 2=Low 13.1% 15.8% 17.2% 11.2% 10.8% 6.9% 12.5% 1=Very Low

8.1%

8.7% 8.9% 6.6% 6.7% 6.4%

7.6%

Q12b Protecting water quality and the environment 5=Very High

46.6%

44.1% 44.8% 48.7% 48.7% 46.6%

46.5%


0.5%

0.5% 1.0% 0.5% 1.0% 1.5%

0.8%



Q12. Please indicate the priority that you think community leaders in Johnson County should place on the following issues. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q12c Preventing floods 5=Very High

40.2%

33.7% 33.9% 33.2% 29.5% 34.1%

34.1%


0.5%

0.5% 0.5% 0.0% 0.5% 1.5%

0.6%

Q12d Ensuring the County is prepared for emergencies and natural disasters 5=Very High

44.5%

48.7% 43.2% 40.1% 49.0% 53.0%

46.4%


0.0%

0.0% 0.5% 0.0% 0.5% 0.0%

0.2%



Q12. Please indicate the priority that you think community leaders in Johnson County should place on the following issues. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q12e Improving the quality of public health services 5=Very High

20.4%

24.2% 20.4% 22.8% 21.6% 23.4%

22.1%


2.0%

1.5% 1.1% 1.6% 2.1% 2.0%

1.7%

Q12f Increasing the availability of public transportation services 5=Very High

21.4%

20.4% 14.0% 17.9% 16.5% 17.6%

18.0%


3.6%

7.1% 9.1% 4.7% 4.8% 8.3%

6.3%



Q12. Please indicate the priority that you think community leaders in Johnson County should place on the following issues. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q12g Promoting economic development 5=Very High

29.6%

36.0% 33.3% 29.2% 26.6% 30.7%

31.0%


3.0%

1.0% 2.6% 0.5% 1.0% 2.0%

1.7%

Q12h Maintaining parks, libraries, and museums 5=Very High

37.9%

42.9% 38.7% 39.4% 33.8% 37.6%

38.4%


0.5%

0.5% 0.5% 0.5% 0.0% 1.0%

0.5%



Q12. Please indicate the priority that you think community leaders in Johnson County should place on the following issues. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q12i Ensuring that the County has adequate and affordable landfill space by promoting increased recycling and composting 5=Very High

41.0%

48.3% 35.3% 46.2% 40.2% 46.1%

42.9%


1.5%

2.5% 3.2% 2.5% 2.6% 2.5%

2.4%



Q13. Please rate Johnson County with regard to each of the following. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q13a As a place to live 5=Excellent 66.8% 68.6% 72.9% 60.4% 62.5% 64.6% 65.9% 4=Good 29.8% 30.0% 25.6% 36.6% 36.0% 34.0% 32.0% 3=Neutral 1.9% 1.4% 1.0% 2.5% 1.5% 1.0% 1.5% 2=Average 1.4% 0.0% 0.5% 0.0% 0.0% 0.5% 0.4% 1=Poor 0.0% 0.0% 0.0% 0.5% 0.0% 0.0% 0.1% Q13b As a place to raise children 5=Excellent 68.0% 73.5% 74.4% 64.4% 65.3% 69.4% 69.2% 4=Good 28.5% 25.5% 24.6% 31.4% 31.1% 26.7% 28.0% 3=Neutral 2.5% 0.0% 1.0% 2.6% 3.6% 2.4% 2.0% 2=Average 0.5% 1.0% 0.0% 1.0% 0.0% 1.5% 0.7% 1=Poor 0.5% 0.0% 0.0% 0.5% 0.0% 0.0% 0.2%



Q13. Please rate Johnson County with regard to each of the following. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q13c As a place to work 5=Excellent 50.3% 61.0% 58.0% 52.4% 59.3% 59.0% 56.7% 4=Good 34.6% 31.3% 33.0% 38.4% 34.9% 31.5% 33.8% 3=Neutral 13.0% 6.2% 6.4% 4.9% 4.2% 6.0% 6.8% 2=Average 1.1% 1.5% 2.1% 4.3% 1.6% 2.5% 2.2% 1=Poor 1.1% 0.0% 0.5% 0.0% 0.0% 1.0% 0.4%



Q14. If public transportation was provided at times that were convenient for you and stops were located within four blocks of your home, how likely would you be to use public transportation services in Johnson County? N=1239 District Total 1 2 3 4 5 6 Q14 How likely to use public transportation services? 1=Very likely 24.4% 16.6% 12.4% 22.2% 19.4% 18.5% 19.0% 2=Somewhat likely

22.5%

24.6% 21.3% 23.2% 25.9% 19.9%

22.8%

3=Not sure 16.3% 16.1% 16.3% 16.7% 17.4% 16.1% 16.5% 4=Not likely 36.4% 40.3% 49.5% 37.4% 36.3% 45.0% 40.8% 9=No response 0.5% 2.4% 0.5% 0.5% 1.0% 0.5% 0.9%



Q15. Have you used public transportation in Johnson County (The JO) during the past year? N=1239 District Total 1 2 3 4 5 6 Q15 Used public transportation in past year? 1=Yes 4.3% 4.8% 4.5% 8.4% 6.5% 5.2% 5.6% 2=No 95.2% 94.3% 95.0% 91.1% 93.0% 94.3% 93.7% 9=No response

0.5%

1.0% 0.5% 0.5% 0.5% 0.5%

0.7%

Q15a. [If YES to #15] Do you still use the JO? N=69 District Total 1 2 3 4 5 6 Q15a [If Yes to Q15] Do you still use The JO? 1=Yes 33.3% 50.0% 33.3% 35.3% 23.1% 36.4% 34.8% 2=No 66.7% 50.0% 66.7% 64.7% 76.9% 63.6% 65.2%



Q15b. [If NO to #15 or 15a] Which of the following are primary reasons you did not use (or did not continue to use) public transportation in Johnson County (The JO) during the past year? N=1170 District Total 1 2 3 4 5 6 Q15b Primary reasons you did not use The JO 1=I don't know enough about the service

24.0% 25.9% 23.8% 26.9% 22.9%

28.0% 25.2%

2=Bus stops are not conveniently located

41.0% 35.8% 35.2% 30.1% 34.6%

38.5% 35.9%

3=It's just easier to travel by car

57.5% 58.2% 62.7% 57.0% 59.6%

63.0% 59.7%

4=Would take too much time 26.5% 21.9% 23.8% 22.6% 22.3% 21.5% 23.2% 5=Buses are not clean 0.5% 1.0% 1.0% 0.5% 1.1% 0.5% 0.8% 6=I don't think it would be safe at bus stops or on the bus

4.5% 3.0% 2.6% 1.1% 2.7%

3.0% 2.9%

7=I need my car during the day

28.0% 22.4% 25.9% 18.3% 28.2%

24.0% 24.4%

8=Bus are too crowded 0.5% 0.5% 1.0% 0.5% 1.1% 0.0% 0.6% 9=Other

12.0% 16.9% 11.4% 17.2% 9.6%

8.5% 12.6%

0=None chosen/don't know 1.0% 3.0% 0.0% 3.8% 2.7% 1.5% 2.0%



Q16. Please rate your level of agreement with the following statements about the way Johnson County sets funding priorities for programs and services. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q16a Programs that serve the most people in Johnson County should receive the highest priority for funding 5=Strongly Agree 26.2% 29.8% 22.3% 29.8% 28.3% 27.1% 27.2% 4=Agree 47.6% 43.4% 46.7% 43.9% 43.9% 44.3% 45.1% 3=Neutral 14.6% 20.0% 20.8% 20.7% 21.7% 22.7% 20.0% 2=Disagree 8.3% 4.9% 9.1% 5.1% 5.1% 4.9% 6.2% 1=Strongly Disagree

3.4%

2.0% 1.0% 0.5% 1.0% 1.0%

1.5%

Q16b Programs that provide the greatest benefit per dollar spent should receive the highest priority for funding 5=Strongly Agree 25.9% 20.1% 23.2% 23.6% 23.9% 26.7% 23.9% 4=Agree 42.0% 47.1% 45.5% 44.1% 46.2% 43.6% 44.7% 3=Neutral 25.4% 26.5% 23.2% 27.7% 23.9% 24.8% 25.2% 2=Disagree 4.4% 3.9% 5.1% 4.1% 4.1% 4.5% 4.3% 1=Strongly Disagree

2.4%

2.5% 3.0% 0.5% 2.0% 0.5%

1.8%



Q16. Please rate your level of agreement with the following statements about the way Johnson County sets funding priorities for programs and services. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q16c Programs that help the most people with special needs should receive the highest priority for funding 5=Strongly Agree 19.0% 19.0% 15.2% 26.2% 22.8% 26.0% 21.3% 4=Agree 36.6% 42.0% 32.3% 35.9% 35.0% 38.7% 36.8% 3=Neutral 32.2% 29.3% 38.9% 28.7% 31.0% 26.0% 30.9% 2=Disagree 9.8% 8.3% 9.6% 6.7% 9.6% 6.9% 8.5% 1=Strongly Disagree

2.4%

1.5% 4.0% 2.6% 1.5% 2.5%

2.4%

Q16d Programs that most effectively meet their goals should receive the highest priority for funding 5=Strongly Agree 17.2% 15.8% 13.8% 14.9% 20.3% 14.4% 16.1% 4=Agree 31.9% 36.0% 30.8% 38.1% 33.0% 36.8% 34.5% 3=Neutral 39.7% 33.5% 40.5% 34.5% 34.5% 37.8% 36.7% 2=Disagree 5.4% 10.8% 9.2% 9.3% 9.6% 8.0% 8.7% 1=Strongly Disagree

5.9%

3.9% 5.6% 3.1% 2.5% 3.0%

4.0%



Q16. Please rate your level of agreement with the following statements about the way Johnson County sets funding priorities for programs and services. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q16e Programs that support economic development and job creation in Johnson County should receive the highest priority for funding 5=Strongly Agree 25.4% 27.5% 31.0% 29.9% 30.8% 36.8% 30.1% 4=Agree 43.4% 48.5% 40.6% 34.0% 39.4% 43.1% 41.7% 3=Neutral 22.9% 18.6% 22.8% 28.9% 21.2% 16.7% 21.8% 2=Disagree 4.4% 4.4% 2.5% 6.2% 7.6% 2.5% 4.6% 1=Strongly Disagree

3.9%

1.0% 3.0% 1.0% 1.0% 1.0%

1.8%



Q17. Which TWO of the criteria listed in Question 16 do you think should be the most important criteria for setting investment priorities for Johnson County? (Sum of Top 2 Choices) N=1239 District Total 1 2 3 4 5 6 Q17 Most important A=Programs that serve the most people

48.3% 40.8% 43.6% 39.9% 44.3%

37.0% 42.2%

B=Programs that provide the greatest benefit per dollar spent

40.7% 36.5% 36.6% 39.4% 36.3%

36.5% 37.7% C=Programs that help people with special needs

28.2% 30.8% 26.2% 35.5% 29.9%

31.3% 30.3%

D=Programs that most effectively meet their goals

22.5% 20.9% 15.3% 13.3% 18.9%

14.2% 17.5%

E=Programs that support economic development

42.6% 45.0% 51.5% 44.3% 45.3%

52.6% 47.0%

Z=None chosen 7.2% 10.4% 10.9% 12.3% 10.9% 10.9% 10.4%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18a Law Enforcement-$72 million 01=Not Important at All

1.5%

0.5% 0.0% 1.0% 1.0% 0.0% 0.7%

02=2 0.0% 0.0% 1.0% 1.6% 0.0% 1.0% 0.6% 03=3 1.5% 2.5% 2.6% 2.1% 0.5% 0.5% 1.6% 04=4 1.5% 1.5% 3.1% 2.6% 0.5% 1.5% 1.8% 05=5 8.5% 8.5% 8.3% 10.4% 8.6% 9.3% 8.9% 06=6 7.0% 3.0% 3.6% 5.7% 5.1% 5.4% 4.9% 07=7 10.9% 8.5% 9.8% 14.0% 14.1% 6.3% 10.6% 08=8 18.9% 20.4% 19.7% 14.5% 24.2% 16.1% 19.0% 09=9 12.9% 20.4% 13.5% 11.4% 12.6% 14.1% 14.2% 10=Extremely Important

37.3%

34.8% 38.3% 36.8% 33.3% 45.9% 37.8%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18b Judicial Services-$11 million 01=Not Important at All

0.5%

1.0% 0.5% 1.6% 1.5% 1.5% 1.1%


16.0%

17.0% 19.4% 13.1% 11.6% 19.6% 16.1%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18c Emergency Services-$16 million 01=Not Important at All

1.0%

0.5% 1.5% 1.0% 0.0% 0.0% 0.7%


28.5%

35.9% 36.1% 36.1% 31.3% 43.2% 35.2%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18d Records and Taxation-$16 million 01=Not Important at All

2.0%

3.0% 4.1% 1.6% 1.0% 4.4% 2.7%


7.1%

5.0% 5.7% 5.7% 5.6% 6.9% 6.0%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18e Human Services-$41 million 01=Not Important at All

1.5%

4.5% 3.1% 1.0% 1.0% 2.0% 2.2%


15.0%

11.5% 11.5% 17.0% 14.1% 22.9% 15.4%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18f Culture and Recreation-$42 million 01=Not Important at All

1.5%

3.5% 2.6% 3.6% 0.0% 3.4% 2.4%


13.5%

9.0% 8.8% 11.9% 10.1% 5.3% 9.7%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18g Environmental Services-$2 million 01=Not Important at All

3.5%

3.0% 2.6% 5.2% 2.6% 4.9% 3.6%


15.5%

10.4% 11.0% 16.1% 11.7% 10.8% 12.6%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18h Public Works/Stormwater-$27 million 01=Not Important at All

2.0%

0.5% 2.1% 1.0% 1.0% 0.5% 1.2%


10.5%

7.5% 15.5% 11.5% 11.2% 12.7% 11.4%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18i Transportation Services-$6 million 01=Not Important at All

7.5%

8.0% 9.3% 4.2% 6.1% 7.8% 7.1%


9.0%

7.0% 8.8% 10.9% 9.1% 5.3% 8.3%



Q18. Please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q18j Community Development Services-$2 million 01=Not Important at All

13.0%

12.0% 11.5% 8.5% 8.2% 7.8% 10.1%


5.5%

5.5% 7.3% 5.3% 3.6% 4.4% 5.2%



Q19. Do you think it is important for Johnson County to support sustainability programs that help reduce pollution, conserve energy, and protect water resources? (excluding don't know) N=1239 District Total 1 2 3 4 5 6 Q19 Support sustainability programs? 1=Yes 89.0% 86.3% 89.6% 90.6% 90.5% 87.7% 88.9% 2=No 9.6% 10.9% 8.4% 7.4% 8.0% 10.4% 9.2% 9=Don't know

1.4%

2.8% 2.0% 2.0% 1.5% 1.9%

1.9%

Q20. Are you familiar with any of the County's sustainability programs, which are designed to pro\mote water, energy and natural resource conservation? N=1239 District Total 1 2 3 4 5 6 Q20 Familiar with County sustainability? 1=Yes 26.8% 34.1% 23.8% 29.1% 30.3% 21.3% 27.7% 2=No 72.7% 64.0% 75.2% 69.5% 68.7% 77.7% 71.2% 9=Don't know

0.5%

1.9% 1.0% 1.5% 1.0% 0.9%

1.1%



Survey Instrument



1


Thank you for taking time to complete this important survey. The Board of County Commissioners will use your input to help improve the quality of County services. When you are finished, please return your completed survey in the postage-paid envelope provided.

General Perceptions of the County .

1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.” Very Very Don't How satisfied are you with: Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know (A) Overall image of Johnson County........................... 5 ............. 4.................3 ............. 2.................1 ............DK (B) How well the County is managing growth ............... 5 ............. 4.................3 ............. 2.................1 ............DK (C) Quality of life in Johnson County ............................ 5 ............. 4.................3 ............. 2.................1 ............DK (D) Quality of public safety in Johnson County ............. 5 ............. 4.................3 ............. 2.................1 ............DK (E) Value you receive for your County taxes ................ 5 ............. 4.................3 ............. 2.................1 ............DK (F) Ease of travel in Johnson County ........................... 5 ............. 4.................3 ............. 2.................1 ............DK (G) Availability of arts & cultural amenities.................... 5 ............. 4.................3 ............. 2.................1 ............DK (H) Overall quality of services provided by Johnson County ............................................ 5 ............. 4.................3 ............. 2.................1 ............DK Familiarity with County Services .

2. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are “very familiar”, “somewhat familiar,” or “not familiar” with the services provided by each organization by circling the corresponding number below. ALSO, to the far right, please indicate if you or other members of your household have used services provided by the organization by circling YES or NO.

Very Somewhat Not Have You Used Services How familiar are you with the following organizations: Familiar Familiar Familiar from this Organization? (A) Johnson County Airport Commission (Executive and New Century Airports) .......................................... 3............... 2................. 1 YES........NO (B) Johnson County Department of Corrections...................... 3............... 2................. 1 YES........NO (C) Johnson County Developmental Supports......................... 3............... 2................. 1 YES........NO (D) Johnson County District Courts ......................................... 3............... 2................. 1 YES........NO (E) Johnson County District Attorney’s Office.......................... 3............... 2................. 1 YES........NO (F) Johnson County Election Office......................................... 3............... 2................. 1 YES........NO (G) Johnson County Emergency Medical/Ambulance Service (Med-Act) ........................................................ 3............... 2................. 1 YES........NO (H) Johnson County Human Services & Aging. ....................... 3............... 2................. 1 YES........NO (I) Johnson County K-State Extension and Research. ........... 3............... 2................. 1 YES........NO (J) Johnson County Library System........................................ 3............... 2................. 1 YES........NO (K) Johnson County Wastewater ............................................. 3............... 2................. 1 YES........NO (L) Johnson County Park & Recreation District ....................... 3............... 2................. 1 YES........NO (M) Johnson County Public Health Department ....................... 3............... 2................. 1 YES........NO (N) Johnson County Mental Health Center .............................. 3............... 2................. 1 YES........NO (O) Johnson County Motor Vehicle Division............................. 3............... 2................. 1 YES........NO (P) Johnson County Museums ................................................ 3............... 2................. 1 YES........NO (Q) Johnson County Planning & Development......................... 3............... 2................. 1 YES........NO (R) Johnson County Public Works ........................................... 3............... 2................. 1 YES........NO (S) Johnson County Records & Tax Administration................. 3............... 2................. 1 YES........NO (T) Johnson County Sheriff’s Office......................................... 3............... 2................. 1 YES........NO (U) Johnson County Transit (Bus, The JO).............................. 3............... 2................. 1 YES........NO (V) Johnson County Treasurer’s Office ................................... 3............... 2................. 1 YES........NO (W) Johnson County Environmental Department ..................... 3............... 2................. 1 YES........NO (X) Johnson County Automated Information Mapping System (AIMS) ............................................................ 3............... 2................. 1 YES........NO

2

Feelings of Safety . 3. Using a scale of 1 to 5 where 5 means “very safe” and 1 means “very unsafe”, please indicate how safe you feel from crime and violence in the following areas. Don’t How safe do you feel: Very safe Safe Neutral Unsafe Very Unsafe Know (A) In your neighborhood during the day...................... 5..............4 ...............3 ...............2 ................ 1 ............ DK (B) In your neighborhood at night................................. 5..............4 ...............3 ...............2 ................ 1 ............ DK (C) In Johnson County parks........................................ 5..............4 ...............3 ...............2 ................ 1 ............ DK (D) Overall feeling of safety in Johnson County ........... 5..............4 ...............3 ...............2 ................ 1 ............ DK

Overall Satisfaction with County Services . 4. Several types of services that are directly provided or supported by Johnson County are listed below.

Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.”

Very Very Don’t How satisfied are you with: Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know (A) The County’s parks and recreation system ..............5 ............. 4 ............. 3.................2 ...............1 ............ DK (B) The County's library system .....................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (C) County's motor vehicle registration system...............5 ............. 4 ............. 3.................2 ...............1 ............ DK (D) The County’s efforts to protect the environment and natural resources.......................................... 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (E) Sheriff’s Office .......................................................... 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (F) The County’s court system .......................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (G) Human Services provided by the County (e.g., mental health, aging, public health, developmental supports)......................................5 ............. 4 ............. 3.................2 ...............1 ............DK (H) The County’s election system...................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (I) County’s jail system ..................................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (J) Ambulance/emergency medical services in the County (Med-Act)......................................... 5 ............. 4 ..............3 ................ 2............... 1 ............ DK

(K) Emergency preparedness services (for disasters or terrorist attacks) .............................. 5 ............. 4 ..............3 ................ 2............... 1 ............DK

(L) Public transit/bus service in the County.................... 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (M) Maintenance of roads in rural/unincorporated areas of the County ............................................. 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (N) Traffic flow in rural/unincorporated areas of the County ..........................................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (O) Wastewater services ................................................ 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (P) Management of stormwater runoff/flood control in the County............................................5 ............. 4 ............. 3.................2 ...............1 ............DK (Q) Quality of customer service you receive from County employees............................................... 5 ............. 4 ..............3 ................ 2............... 1 ............ DK (R) Effectiveness of County communication with the public ......................................................5 ............. 4 ............. 3.................2 ...............1 ............ DK (S) The County's contractor licensing services...............5 ............. 4 ............. 3.................2 ...............1 ............ DK

5. Which FOUR of the areas listed above do you think are most important for the County to provide? [Write in the letters below using the letters from Question 4 above].

1st:____ 2nd:____ 3rd :____ 4th : ____

3

Perceptions of Service Delivery . 6. Using a 5-point scale where 5 means “strongly agree” and 1 means “strongly disagree,” please indicate your

level of agreement with each of the following statements. (Circle the corresponding number) Strongly Strongly Don’t Agree Agree Neutral Disagree Disagree Know (A) Johnson County Government is well run ..................5 ............. 4 .............3 ..............2 .............1 ............. DK (B) The Board of County Commissioners effectively manages County resources ................5 ............. 4 .............3 ..............2 .............1 ............. DK (C) Criminals are competently prosecuted in Johnson County ...............................................5 ............. 4 .............3 ..............2 .............1 ............. DK (D) Management of juries for District Courts is professional and efficient..................................5 ............. 4 .............3 ..............2 .............1 ............. DK (E) Johnson County does a good job managing its growth and development in rural (unincorporated) areas of the County ..................5 ............. 4 .............3 ..............2 .............1 ............. DK (F) Johnson County is prepared for an emergency ........5 ............. 4 .............3 ..............2 .............1 ............. DK (G) Polling places in Johnson County are conveniently located and accessible....................5 ............. 4 .............3 ..............2 .............1 ............. DK (H) Johnson County has enough advanced voting locations...............................................................5 ............. 4 .............3 ..............2 .............1 ............. DK (I) Johnson County provides adequate resources to those in need ...................................................5 ............. 4 .............3 ..............2 ............. 1 ............. DK (J) The Juvenile Justice system has adequate resources to deal with the problem of young offenders and their families .......................5 ............. 4 .............3 ..............2 .............1 ............. DK (K) Property taxes are billed accurately in Johnson County...................................................5 ............. 4 .............3 ..............2 .............1 ............. DK (L) Property values are assessed fairly in in Johnson County ...............................................5 ............. 4 .............3 ..............2 .............1 ............. DK (M) The County does a good job keeping residents informed about County programs and services................................................................ 5 ............. 4 .............3 ..............2 .............1 ............. DK (N) The County’s web page is a useful source of information ......................................................5 ............. 4 .............3 ..............2 .............1 ............. DK (O) Johnson County’s services and facilities for its aging population are adequate...................5 ............. 4 .............3 ..............2 .............1 ............. DK (P) Johnson County does a good job in providing alternatives to incarceration .................................5 ............. 4 .............3 ..............2 .............1 ............. DK Communication . 7. Which of the following are your primary sources of information about County issues, services, and

events? (check all that apply)____(01) Kansas City Star

____(02) The Olathe News ____(03) The Sun ____(04) Johnson County website

____(05) Local television news ____(06) Broadcasts of county meetings on the Internet cable television

____(07) E-mail from the County ____(08) Social networking sites on the Internet ____(09) County park and recreation activities catalog ____(10) The Best of Times (a County publication) ____(11) Local radio ____(12) Johnson County Library Activity Guide ____(13) Other: ___________________

8. Do you think Johnson County government provides “too much” information, “the right amount” of

information, or “not enough” information about County programs and services? ____(1) Too much information

____(2) The right amount of information ____(3) Not enough information ____(9) Don’t know

4

9. If Johnson County government were to provide more information about County programs and services,

which TWO of the following would be the best ways to keep you informed? (check up to TWO items)____(1) Newsletter that is mailed to your home

____(2) Inserts in local newspapers ____(3) Cable television channel ____(4) E-mail from the County ____(5) Blogs or social networking sites on the Internet ____(6) Inserts in your utility bill (WaterOne, JCW, etc.) ____(7) Informational kiosks at county facilities, such as libraries and parks ____(8) County website: www.jocogov.org ____(9) Other: ___________________________

Expectations for County Services . 10. Using a 5-point scale where 5 means “strongly agree” and 1 means “strongly disagree,” please indicate

your level of agreement with each of the following statements. (Circle the number below). Strongly Strongly Don’t Agree Agree Neutral Disagree Disagree Know (A) I live within a reasonable distance of a public library.........................................................5 ............. 4 .............3 ..............2 .............1 ............. DK (B) I live within a reasonable distance of a community or regional park..................................5 ............. 4 .............3 ..............2 .............1 ............. DK (C) I have adequate access to recreation facilities, such as athletic fields, gymnasiums, pools, walking trails, etc.. ...............................................5 ............. 4 .............3 ..............2 .............1 ............. DK (D) The level of public transit (bus service) in Johnson County meets my needs........................5 ............. 4 .............3 ..............2 .............1 ............. DK (E) An Emergency Medical Services (EMS) station is located a reasonable distance from my home..5 ............. 4 .............3 ..............2 .............1 ............. DK (F) The number of police or Sheriff patrols in the area where I live is adequate .........................5 ............. 4 .............3 ..............2 .............1 ............. DK (G) There is adequate court space to handle the number of cases in the County court system.......5 ............. 4 .............3 ..............2 .............1 ............. DK (H) The County has adequate jail space to accommodate the rising number of of criminal offenders in Johnson County ..............5 ............. 4 .............3 ..............2 .............1 ............. DK (I) The County has adequate number of public health services and facilities to meet the needs of low income persons in the County ........5 ............. 4 .............3 ..............2 .............1 ............. DK (J) The County has adequate number of human services and facilities to meet the the mental health, aging, public health, and developmental support needs in the County........5 ............. 4 .............3 ..............2 .............1 ............. DK (K) Roads in unincorporated/rural parts are adequate for the traffic that uses them ................5 ............. 4 .............3 ..............2 .............1 ............. DK (L) The County’s existing stormwater system adequately protects residents from flooding and helps preserve the quality of water in lakes and streams................................................5 ............. 4 .............3 ..............2 .............1 ............. DK 11. Which THREE of the statements listed above are most important to you? [Write in the letters below using the letters from Question 10 above].

1st:____ 2nd:____ 3rd :____

5

Community Issues . 12. Using a 5-point scale where 5 means “very high priority” and 1 means “very low priority,” please indicate

the priority that you think community leaders in Johnson County should place on the following issues. (Circle the number below)

Very Very Don’t High High Medium Low Low Know (A) Ensuring the availability of affordable housing............. 5 .......... 4 .............3 ..............2 .............1 ............. DK (B) Protecting water quality & the environment.................. 5 .......... 4 .............3 ..............2 .............1 ............. DK (C) Preventing floods ......................................................... 5 .......... 4 .............3 ..............2 .............1 ............. DK (D) Ensuring the County is prepared for emergencies & natural disasters............................. 5 .......... 4 .............3 ..............2 .............1 ............. DK (E) Improving the quality of public health services............. 5 .......... 4 .............3 ..............2 .............1 ............. DK (F) Increasing the availability of public transportation services................................................................... 5 .......... 4 .............3 ..............2 .............1 ............. DK (G) Promoting economic development............................... 5 .......... 4 .............3 ..............2 .............1 ............. DK (H) Maintaining parks, libraries, and museums.................. 5 .......... 4 .............3 ..............2 .............1 ............. DK (I) Ensuring that the County has adequate & affordable landfill space by promoting increased recycling and composting ...................................................... 5 .......... 4 .............3 ..............2 .............1 ............. DK Living, Working and Raising Children in Johnson County . 13. Please rate Johnson County on a scale of 1 to 5 where 5 means “excellent” and 1 means “poor” with regard to each of the following: Don’t How would you rate Johnson County: Excellent Good Neutral Average Poor Know (A) As a place to live..................................................5 ...............4 ............. 3 ............... 2 ...............1 ............DK (B) As a place to raise children..................................5 ...............4 ............. 3 ............... 2 ...............1 ............DK (C) As a place to work ...............................................5 ...............4 ............. 3 ............... 2 ...............1 ............DK Public Transportation . 14. If public transportation (bus) service was provided at times that were convenient for you and stops

were located within four blocks of your home, how likely would you be to use public transportation services in Johnson County?

___(1) Very likely ___(2) Somewhat likely

___(3) Not sure ___(4) Not likely

15. Have you used public transportation in Johnson County (The JO) during the past year? ___(1) Yes – answer #15a ___(2) No – answer #15b 15a [IF YES to #15] Do you still use The JO? ___(1) Yes ___(2) No – answer #15b 15b. [IF NO to #15 or 15a] Which of the following are primary reasons you did not use (or did not

continue to use) public transportation in Johnson County (The JO) during the past year? ___(1) I do not know enough about the service (schedules, routes, prices, etc.) ___(2) Bus stops are not conveniently located to my home or to the destinations I frequently visit ___(3) It is just easier to travel by car ___(4) It would take too much time to travel by bus compared to travel by car ___(5) The buses are not clean ___(6) I do not think I would be safe at bus stops or on the bus ___(7) I need my car during the day ___(8) Buses are too crowded ___(9) Other: _______________________________

6

16. Criteria for Setting Funding Priorities Using a scale of 1 to 5 where 5 means “strongly agree” and 1 means “strongly disagree” please rate your level of agreement with the following statements about the way the Johnson County sets funding priorities for programs and services St

rong

ly Ag

ree

Agre

e

Neith

er A

gree

or

Disa

gree

Disa

gree

Stro

ngly

Disa

gree

A. Programs that serve the most people in Johnson County should receive the highest priority for funding 5 4 3 2 1

B. Programs that provide the greatest benefit per dollar spent should receive the highest priority for funding 5 4 3 2 1

C. Programs that help the most people with special needs (such as the elderly, persons with developmental disabilities, low income families, etc.) should receive the highest priority for funding

5 4 3 2 1

D. Programs the most effectively meet their goals should receive the highest priority for funding 5 4 3 2 1

E. Programs that support economic development and job creation in Johnson County should receive the highest priority for funding 5 4 3 2 1

17. Which TWO of the criteria listed above do you think should be the most important criteria for setting investment priorities for Johnson County? [Write in the letters below using the letters from the list in Question 16 above].

1st:____ 2nd:____ 18. As a result of the worsening economy, Johnson County government has experienced

significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where “10” means “extremely important” and “1” means “not important at all”, please indicate how important it is for the Johnson County to continue spending the amount currently budgeted on the services listed below. If you think funding should stay the same and would be willing to pay an increase in taxes to avoid reductions in the service, circle “10”. If you think the service should be eliminated, circle “1”.

Description of County Services 1=Not Important At All (The County should eliminate this service)

10=Extremely Important (I would pay a tax increase

to avoid reductions)

Budgeted Tax Support (in millions $) 1 2 3 4 5 6 7 8 9 10

A Law Enforcement/Corrections (Sheriff, Corrections) $72 1 2 3 4 5 6 7 8 9 10 B Judicial Services (District Attorney, Courts) $11 1 2 3 4 5 6 7 8 9 10

C Emergency Services (Emergency Communications, Med-Act/Ambulance, Emergency Management and Homeland Security)

$16 1 2 3 4 5 6 7 8 9 10

D Records and Taxation (Appraiser, Elections, Treasurer, and DMV - Division of Motor Vehicles) $16 1 2 3 4 5 6 7 8 9 10

E Human Services (Public Health, Aging Services, Housing, Mental Health, and Developmental Supports) $41 1 2 3 4 5 6 7 8 9 10

F Culture and Recreation Services (County Parks, Libraries, and Museum) $42 1 2 3 4 5 6 7 8 9 10

G Environmental Services $2 1 2 3 4 5 6 7 8 9 10

H Public Works/Stormwater (includes improvements to some major city streets thru the CARS program and improvements to rural roads)

$27 1 2 3 4 5 6 7 8 9 10

I Transportation Services (includes public transportation) $6 1 2 3 4 5 6 7 8 9 10

J Community Development Services (Planning and AIMS - Automated Information Mapping System) $2 1 2 3 4 5 6 7 8 9 10

TOTAL Budgeted Tax Support $ 235 million

7

Environmental Stewardship . 19. Do you think it is important for Johnson County to support sustainability programs that help reduce

pollution, conserve energy, and protect water resources? ___(1) Yes ___(2) No 20. Are you familiar with any of the County’s sustainability programs, which are designed to promote

water, energy and natural resource conservation? ___(1) Yes ___(2) No Demographics . To ensure that the people who respond to this survey accurately represent the residents of Johnson County, please provide the demographic information listed below. 21. Have you or other members of your household made purchases on the Internet during the past week? ___(1) Yes ___(2) No 22. Have you ever used Johnson County’s webpage (www.jocogov.org)? ___(1) Yes ___(2) No 23. Approximately how many years have you lived in Johnson County? __________ years 24. Which of the following best describes your race/ethnicity (check all that apply)?

____(1) Asian/Pacific Islander ____(2) Black/African American ____(3) Hispanic

____(4) White ____(5) American Indian/Eskimo ____(6) Other: _______________

25. How many persons, counting yourself, are currently living in your household?

Under age 10 ____ Ages 20-44 ____ Ages 65+ ____ Ages 11-19 ____ Ages 45-64 ____

26. Which of the following best describes your total annual household income?

____(1) Under $35,000 ____(2) $35,000 to $59,999

____(3) $60,000 to $99,999 ____(4) more than $100,000

27. Have you visited any of the following County facilities during the past year? (check all that apply) ____(1) The Johnson County Court House in downtown Olathe ____(2) The County Administration building in downtown Olathe ____(3) Johnson County Museum ____(4) A Johnson County library ____(5) A Johnson County park ____(6) A Johnson County multi-service center ____(7) The Johnson County Household Hazardous Materials Collection Facility 28. Your gender: ____(1) Male ____(2) Female 29. Do you have any other suggestions for how the County could serve you better?

This concludes the survey. Thank you for your time! Please return your survey in the postage-paid envelope addressed to ETC Institute.

725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain Completely Confidential. The information printed on the sticker to the right will ONLY be used to help identify which areas of the County are having problems with County services. If your address is not correct, please provide the correct information.

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