2010 Lotus Certified Instructor Day

2010 IBM Lotus Certified Instructor DayWelcome to our Instructor Community!

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Agenda● Welcome!

● Certification and Instructor Program Initiatives – Sara Nicklin

● Education Offerings and Delivery Update – Denise Tinguely & Sonia Malik

● Lotus Technical Information and Education (LTIE) Community – Sharyn Richard & Joyce Davis

● ILO Delivery Best Practices – Virginia Fitzpatrick

● 2010 Strategy and Wrap Up – Dianne Young

● 2009 Instructor Awards – Sara Nicklin

Certification and Instructor Program InitiativesSara Nicklin | Lotus Professional Certification Program Manager

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Exam Schedule for 2010 - TentativeExam Development Highlights

▬ New development model rolled out in June▬ Creation of in-house assessment tests▬ Increased collaboration between certification and internal organizations

Q1 Administering IBM Lotus Sametime 8.5 IBM Certified System Administrator - Lotus Sametime 8.5

Q1 IBM Lotus Sametime Proxy 8.5 Application Development IBM Certified Application Developer - Lotus Sametime Proxy 8.5

Q2 - ? Developing Applications with the IBM Lotus Sametime Toolkit 8.5 IBM Certified Application Developer - Lotus Sametime 8.5 Programming Toolkit

Q2 Administering IBM Lotus Sametime 8.5 Meetings IBM Certified Specialist for Lotus Sametime 8.5 - Meetings

Q2 Administering IBM Sametime 8.5 with the Gateway IBM Certified Specialist for Lotus Sametime 8.5 - The Gateway

Q3 Administering IBM Lotus Sametime 8.5 Advanced IBM Certified Specialist for Lotus Sametime 8.5 Advanced

TBD Building Portlets with IBM WebSphere Portlet Factory 7 IBM Certified Solution Developer - IBM WebSphere Portal 7

TBD IBM WebSphere Portal 7 Deployment and Administration Update IBM Certified System Administrator - IBM WebSphere Portal 7

TBD IBM WebSphere Portal 7 Deployment and Administration I

TBD IBM WebSphere Portal 7 Deployment and Administration IIIBM Certified System Administrator - IBM WebSphere Portal 7

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Certification & Instructor Program Initiatives● 2009: Highlights

▬ Take It Again program – launched SWG wide▬ Top Achiever Campaign▬ Early Enablement program revised

● 2010: What's Coming▬ Further revisions to the enablement process▬ Increased regional input and participation▬ Bundling tests with all pre-existing ILT courseware▬ Promotion of our Certified Instructors

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Lotus Knows Excellent Instructors● Selected videos submitted by Lotus Certified Instructors are featured on

the LE YouTube channel, Lotus Training

● Parameters▬ Meet YouTube Specifications▬ 3-4 minutes long▬ Mention in which Lotus course product is featured▬ Open format – up to individual discretion▬ Include bio blurb / slide

● Promotes our top instructors on the web while highlighting Lotusproducts and courseware

● Process and Detailed Information coming soon▬ In Instructor Corner of Clippings▬ In LE Instructor Forum▬ On Lotus Instructor Web Sites – public and private

Lotus Knows you're excellent....now show the world!

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Instructor Program Administrators● Point of contact for instructor

● Respond to inquiries

● Approve, upgrade and guide Instructors through application process

● Run local enablement sessions

● Respond to regional shortfalls

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Instructor Program AdministratorsGeography Contact Email

ASEAN Raymond Josef Edward Lara [email protected]

Australia / New Zealand Kerry Trevethan [email protected]

Europe, Middle East and Africa

Thomas Lang [email protected]

Greater China Group Liu Jie [email protected]

India Vaidehi Srinivas [email protected]

Japan Satoru Iwasak [email protected]

Korea Tae-Hyung Kim [email protected]

Latin America Eliane Vido Nadur [email protected]

North America Carol Koschak [email protected]

Why Certify? The Value of Lotus Professional Certification: 4:00-5:00pm in the Dolphin Suite 6099, Monday January 18th

Education Offerings and Delivery UpdateSonia Malik | Lotus Education Product ManagerDennie Tinguely | Lotus Education Delivery Manager

IBM Software Services for LotusConsulting | Education | Accelerated Value Program

Lotus Education Portfolio as of 12/31/2009

End User

ST 8.5 Advanced

WCM 6.1.5

Portlet Factory 6.1.5

Portal 6.1.5 ND

8.5 AD

ILT / ILO

LotusLiveSym phonyConnectionsQuickrSam etim eForm sWCMPortlet Factory

PortalNotes / Dom ino

Mode

Informal learning resources ( dW)

Partner ( Complementary Offerings, licensed assets )

IBM ( ISSL Education, IDR, Support Education )


Feedback from our learners ...


Courses planned for 2010● Self-paced Virtual Classes developed by CGS

– ND 8.5 System Administration– Portal 6.1 Application Development– Portal 6.1 System Administration

● MultiMedia Library for Lotus Software– Domino 8.5.x (tentative)– Sametime 8.5 (tentative)

● Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8.5.1

● Fundamentals of IBM Lotus Domino 8.5.1 Application Development

● Developing IBM Lotus Domino 8.5.1 Applications: Intermediate Skills

● Building Web Applications with IBM Lotus Domino Designer 8.5.1

● Exploring New features of IBM WebSphere Portal Administration & Portal Development

● WebSphere Portal: IBM WebSphere Portal 7 Administration 1 , 2 and bundle

● WebSphere Portal: IBM WebSphere Portal 7 Application Development 1 , 2 and bundle


Offerings strategy moving forward 2010 and beyond ..

● Lotus Education will develop core ND & WP courses in ILT/ILO & SPVC form factor using in-house developers

● Make available IDR Workshops and Support Education courses for non-core courses

● Seed the community courseware wiki with non-core QR, CN courses and let partners develop

● Use 3rd party enrollment services for niche offerings – also to include virtual technical seminars, bootcamps, Meet The Expert sessions

● Materials licensing for popular niche courses

● Resell partner elearning content


IBM Lotus Training Delivery: Outlook for Instructors● Flexibility required to meet customers' evolving preferences and needs.

● Instructor-led modalities still primary– Instructor-led public classes – Instructor-led private, on-site classes– Instructor-led on line: multiple, live virtual modalities– Instructor-led Workshops

● Emphasis on subject matter expertise and new delivery skills

● Preparation and enablement


Delivery Modality Mix – 2008 through 2010

MML7%

Public46%

Conf11%

Private37%

2009 2010

Private38%

Conf8%

Public54%

2008

E-learning 2%E-

Learning2%MML

9%

Public AITP26% Private

35%

Conf10%

Public- Direct18%


Top WW courses - direct

1 IBM Lotus Domino 8 System Administration Operating Fundamentals2 IBM WebSphere Portal V6.1 System Administration 1 and 23 IBM WebSphere Portal V6.1 Application Development 1 and 24 Managing IBM Lotus Domino 8 Servers and Users5 Fundamentals of IBM Lotus Domino 8 Application Development

Top WW Courses – AITP

1 IBM Lotus Domino 8 System Administration Operating Fundamentals2 Managing IBM Lotus Domino 8 Servers & Users3 Building the IBM Lotus Domino 8 Infrastructure4 Exploring New Features in IBM Lotus Domino 8 Administration5 Fundamentals of IBM Lotus Domino 8 Application Development


2009 WW Students Trained - IBM Direct

ND62%SN

6%

WP32%

NDSNWP

2009 WW Students Trained - AITP

ND90%

SN2%

WP8%

NDSNWP

0

200

400

600

800

1000

1200

1400

1600

APS CEEMEA Japan LA NA NE SW

2009 WW Students trained by Curriculum by Geo

NDSNWP


Overall Flexible Training OptionsLotus knows that training should be personalized to give you fast answers

with flexible pricing options. That's why we have created a portfolio of affordable offerings that make it easy for you to get the training you need anywhere, anytime.

● Public classes

● On-site Training

● Instructor-led Online

● Self-paced Virtual Classroom

● Certification

● MultiMedia Library for Lotus Software


Follow and join us on ....

● Twitter

● YouTube

● LinkedIn

● Slideshare

Successful Online PresentationsGinny FitzPatrick | Certified Independent Instructor

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Agenda● Tips

● Screenshots

● Q&A

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Background & Experience● CLI/CLP since 1994

▬ Administration, Development, Collaborative Tools, Portal▬ Independent

● Teaching IT topics since 70's▬ Fortran w/ Punched Cards▬ Time-sharing with Control Data Corporation ▬ Lotus products since VisiCalc▬ Lotus Notes since initial beta

● WebSphere▬ Administration -- WAS, ESB, WPS▬ Development RAD 7.5 – all levels▬ SOA & SOI

● Will Teach Anything

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Experience & Comfort● Topic to be presented

● Presentation skills

● On-line tool being used

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Experience with the On-line Tool● Complete the tutorials

● Read the documentation

● Practice▬ BEFORE the first session▬ With another person▬ Log in with two ids from two workstations▬ Experiment with drawing, annotating, polling and screen sharing

● Student orientation slides▬ Provided as first chapter of every on-line course▬ Demo slides

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IBM Learning

Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

Body Language in Centra

Press these buttons on your toolbar to…

Raise your hand when you want to speak

– When called upon and given a microphone, press the Ctrl key and speak clearly; release the “talk” key when you are finished

Answer "yes or no" questions

Show amusement or approval

Let us know you are temporarily away

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IBM Learning


Sign in, please…

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IBM Learning


A few Ground Rules

During the session:

Raise your hand when you want to speak

When called upon and given a microphone, press the Ctrl or F12 key and speak clearly; release the “talk” key when you are finished

Use Text Chat as directed by your facilitator

Use the Feedback button to tell the facilitator things are not clear, or are moving too fast or too slow

Before the session:

Shut down e-mail, instant messaging, cell phones, and other distractions

Run the Centra Audio Wizard

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IBM Learning


What if…You get disconnected from Centra?

– Click on the link in your confirmation and come right back in– Shut down all browser windows, restart one, and come back in– Contact Learner Support

Your instructor gets disconnected?– Wait while he or she comes back in– Check Text Chat for updates from Learner Support– Replicate and check for new mail from Learner Support or

your instructor in case he or she can not get back in

The Centra server is unavailable?– Replicate Notes and check for new mail from Learner Support

or your instructor with information and instructions on how to proceed

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IBM Learning


What if…You get disconnected from Centra?

– Click on the link in your confirmation and come right back in– Shut down all browser windows, restart one, and come back

in– Contact Learner Support

Your instructor gets disconnected?– Wait while he or she comes back in– Check Text Chat for updates from Learner Support– Replicate and check for new mail from Learner Support or

your instructor in case he or she can not get back in

The Centra server is unavailable?– Replicate Notes and check for new mail from Learner

Support or your instructor with information and instructions on how to proceed

If you encounter technical problems, contact Learner Support: • By telephone:

1 888-426-0014 (US and Canada) or +1 404-238-7000 (International)

• By e-mail or Notes:[email protected] orEDHELP/Atlanta/Contr/IBM@IBMUS

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Use the On-line Tool Features● Annotations

▬ Use pointer▬ Underline or highlight key text▬ Use circle or oval to draw attention to a particular area of the slide▬ Enter text as needed

● White Board▬ Diagrams▬ Draw diagrams in advance▬ Can be saved & reused later in class▬ Messages to students

● Video – USE IT!▬ First half day▬ Start of each lecture

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Student Interaction● Get students comfortable talking on-line

● Extra work at start of class but well worth it

● Be prepared with ice-breaker questions▬ Where are you logged in from?▬ What is the weather like in your area?

● Always use their names▬ No eye contact possible

● Notepad parking lot▬ Create notepad file to hold questions▬ Document interesting URL links▬ Screen share whenever you update it▬ Give to students at the end of class

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Lab Time● Keep students on-line during labs

● Try to share common questions with everyone in chat▬ Direct students to monitor the chat window

● Students have no one to ask but you▬ No one sitting next to them

● Print & distribute an errata if necessary▬ Review it at start of the lab▬ Encourage students to update their lab guide with edits

● Every student MUST have a hardcopy of lab guide!▬ Waste too much time trying to toggle between lab guide & virtual server

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Typical Daily Schedule● Lecture 1

▬ 10 minute break

● Lecture 2

● Lab 1▬ 45 minute lunch break

● Lab 2

● Lecture 3▬ 10 minute break

● Lecture 4

● Lab 3

● Lab 4

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Pacing Tips● Display agenda at the start of each day

▬ Keep referring back to this so they know where they are in the schedule

● Use countdown clock for breaks▬ Demo

● Document in chat window when you are taking a break

● Encourage students to do labs while you are available

● Stick to allocated lab time▬ Remote students get distracted easily▬ Don't fall behind on schedule

● Be available at 8:30 AM for questions▬ Many students do labs at night & have questions in the morning▬ Don't get involved in troubleshooting before first lecture – START ON TIME

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Retaining Their Attention● Use all your presentation skills

● Show video clips

● Share IT jokes

● Put brain teasers puzzles on the screen while waiting to start

● Encourage students to share▬ Maybe one has a photography site to share▬ Share interesting web sites

● Encourage doodling▬ A doodle is a type of sketch, an unfocused drawing made while a

person's attention is otherwise occupied. Wikipedia

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Contingency Plans● Student looses internet access

▬ Have procedures in place for phone dial-in

● Instructor looses internet access▬ Have HARDCOPY of valid phone numbers for students▬ Have backup conference call in place

● Hosting site looses internet access

● Students do not have materials

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Screen Shots●

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Chat

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Application Sharing●

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Survey Questions●

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Lab Status Question●

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Feedback●

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Video●

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Web Safari©

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Sharing URLs©

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Questions & Comments

2010 Strategy and Wrap UpDianne Young | Lotus Education Programs Director

Presentation of the 2009 Instructor AwardsSara Nicklin | Lotus Professional Certification Program Manager

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Legal Disclaimer© IBM Corporation 2009. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete:

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

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IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.

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2010 Lotus Certified Instructor Day

Technology