Haberfeld will offer free monthly webinars again in 2013! Each month a different topic will be discussed.

Webinars will be offered every third Wednesday at 10:30 a.m. and 3:00 p.m. CST.

Please click here to register: http://www.haberfeld.com/hpcwebinarreg.aspx

2013

HAB

ERFE

LD W

EBIN

AR SE

RIES

2013

Recruiting and Hiring for your Haberfeld Strategy: Offered January 16th Are you hiring the right people for the right job? Do your job descriptions include critical elements of your Haberfeld strategy and attract the right group of people? Please join this 30-minute webinar to help shape the hiring process at your branch.

On-boarding New Hires: Offered February 20th Many employees were introduced to your Haberfeld Strategy during the kickoff training, but what about those employees that were hired after kickoff training? Please join this 30-minute webinar to learn strategies for on-boarding your new hires.

Service Recovery: Offered March 20th As much as we try to avoid them, mistakes happen. In the banking world, how we handle those mistakes is just as important as avoiding the mistakes in the first place. Please join this 30-minute webinar to learn the importance of service recovery in creating lasting relationships with your customers.

Mystery Shopping: Offered April 17th Successful companies continuously monitor and evaluate their progress in order to become more successful. We are no different and mystery shopping is one way to evaluate what we are doing well and what improvements need to be made. Please join this 30-minute webinar to learn more about the importance of mystery shopping.

Effective eLearning and Training Strategies: Offered May 15th eLearning is any type of learning that occurs electronically and is a popular method for training and increasing employee knowledge. Join this 30-minute webinar to discuss the different types of eLearning tools that are available to you and best practices for getting the most out of your eLearning.

Motivating Your Team: Offered June 19th Offering praise and rewards can positively impact employee motivation and retention. Monetary, non-monetary, and informal reward and recognition practices may be the most effective means available to create employee appreciation, improve performance and increase retention. Please join this 30-minute webinar to discuss the importance of motivating your team.

2013

HAB

ERFE

LD W

EBIN

AR SE

RIES

2013Conducting Effective Sales Meetings and Huddles: Offered July 17th Sales meetings and huddles can be effective ways to motivate, encourage, teach and energize your team. Join this 30-minute webinar to discuss strategies to make these short huddles and sales meetings effective.

Creating Clear Goals for your Department or Branch: Offered August 21st Having a clear vision and mission statement will help you engage and focus your branch staff, and help your branch reach its goals. Please join this 30-minute webinar to discuss how to create a clear vision for your branch or department.

Business Development – Getting Started: Offered September 18th Business customers can be very profitable to the branch and they typically stay with the bank longer than a retail customer. Sometimes, we can’t wait for the business customer to come to us, we must go to them. This 30-minute webinar will discuss the basics of getting started in prospecting potential business customers. NOTE: This webinar is designed for branches that are not actively engaged in external calling initiatives.

Referral Marketing: Offered October 16thReferrals will NOT just happen, they must be managed and organized. We have to ask for them! Your best customers are ready and willing to give you a positive referral and Tell-A-Friend, now it is your job to ask them to spread the word about banking with you. Join this 30-minute webinar to discuss referral marketing and your Tell-A-Friend strategy.

On-boarding New Customers: Offered November 20th 17% of closings are due to inactivity or a zero balance. When a new account is opened, a plan must be in place to help the customer establish a true banking relationship with us and quit using an old account at another bank. Please join this 30-minute webinar to learn about tools to help on-board your new customers.

Preparing your Branch for 2014: Offered December 18th Every year is a new opportunity to keep old customers, get new customers and build relationships with them all. Join this 30-minute webinar to learn tips on how to make your 2014 Haberfeld Acquisition Strategy fun and successful.