2016-2017 Management Information Systems Case Competition

October 30th 2015

TsunaMIS LLC Management Information Systems

Consulting & Solutions

Specially Prepared for

September 30th, 2016

Our Proposal

Daniel Settle

Tian-Shi (Fudi) Xu

Bradley Tice

Belma Pehratovic

Our Team

Introduction

Review Research

ResultsRecommendations

Our PlanReview

Recommendations

Results!

Research

Review

Review Research ResultsRecommendations

Challenges

Review Research


Communication

Company

Culture

Technology

Structure

Research

Review Research


Challenge: Company Culture

Review Research


Challenge: Structure

Review Research


Typical Company Hierarchy

Lack of Hierarchy Creates:

● Lack of Roles● Confused

Teammates● Absence of

Efficiency

Punctuality

Language Barriers

Challenge: Communication

Review Research


File Restrictions

Time Zones

Cultural Norms

Different Cultural Norms

Challenge: Communication

Review Research


China

India

Belgium

Gift Giving● Gifts are oftentimes not eagerly accepted. In fact, it

usually will be refused three times before being accepted. However, it is important to keep offering, until accepted.

Food Choices● The cow is considered a sacred animal and some

consider it disrespectful to order any type of beef dish – or wear any type of leather — during a business lunch or dinner.

Greetings● In Belgium, it’s very common for business meetings to

start with an “air” kiss. Although rarely practiced in America, these kisses on the cheeks are very common in Belgium.

Teleconference

Web Audio Video

Challenge: Technology

Review Research


Unified Communications & Collaborations

Who Provides These Services?

Review Research


Multiple options from major brands in the telecommunications industry.


2) Can we train for them?

Review Research



1) Can we support them?

Top 4 Players in the FieldChallenge: Technology

Review Research



Review Research


●Small to Medium Businesses

●Started in Audio, moved to Video


Review Research


● Skype for Business

● Modern Voice

● End to End Security

● Microsoft Office 365


Review Research


● Cisco Meeting Servers

● Unlimited Participants

● High-quality, flexible 360p-to-full-HD multi-party conferencing


Review Research


● Lifesize cloud● Users can join

from desktop, laptop, smartphone, tablet or conference room

Alternative Options: Cloud Video Providers


Review Research


Recommendations


Our Recommendations!

Re- Educatio

n

Establish Company Culture

Final Orientation

Meeting

Alternative Products

Create an Intranet

Expansion of

Products


Blank Slide!

Review Reduce ResultsRecommendations

Refine

“It is our vision to use biomedical engineering to alleviate pain, restore health, and extend life for our clients by being innovative, supporting diversity, placing patient needs first, and making a positive difference for our employees’ and clients’ lives.”

Medtronic’s New Mission Statement

Recommendations: Establish Company Culture


Establish Hierarchy


● Core● Operationa

l● Outer

Recommendations: Establish Company Culture

Internal Intranets


1. Know where to find important

documents

2. Make sure everyone knows what's

happening

3. Reduce the number of emails you send and

receive

4. Make HR tasks easier

5. Get instant access to contact details

6. Easily manage IT support requests

7. Track and allocate resources

8. Share selected information with customers

9. Keep remote workers up to date

10. Boost employee morale and company

culture

Courtesy of TechDonut

Recommendations: Creating an Intranet


Internal IntranetsRecommendations: Creating an Intranet

Must be updated and maintained


Cisco House & BoxRecommendations: Expansion of Current Products

Recommendations: Alternative Products


Upgraded email storage & contact management

100% cloud & browser supported

All communication is in one place

Inexpensive & provides many features


Recommendations: Re-education

A Strong IT Department

Trickle-Down Education

Recommendations: Re-education


Implemented changes from top down

Support from senior management

More efficient with implementing change

Implemented changes from middle management up

Did not spread throughout the company thoroughly

Less efficient with implementing change

Case Study Conducted

Educating EmployeesRecommendations: Education


Communication•Employees can properly address a problem or concern•Effectively find a solution

Etiquette•Importance of punctuality•Cultural awareness

Meeting Guidelines•Being attentive during meetings•Listening and responding accordingly

Recommendations: Final Orientation Meeting


Informing staff about changes that are being madeRe-Education

Roles & tasks should be established and defined throughout the companyHierarchy/Roles

Introducing a company-wide intranetIntranet

Inform about the technology changesTechnology Products

Results


Medtronic’s ChallengesResults: The Recap


Communication

Company

Culture

Technology

Structure

Why TsunaMIS’s Plan WorksResults: The Plan


Establish Company Culture via

Hierarchy & Mission Statement

Create an Intranet

Expansion of Products/

Alternative Products

Final Orientation

Meeting

Re-Education

Company Culture Structure Communicatio

nTechnology

Special Thank You to Dr. S Ann Earon


Thank youTsunaMIS


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