QUALITY. ACCOUNTABILITY. PEOPLE MANAGEMENT

2016ANNUALREPORT

Enhancing the effectiveness and impact of humanitarian action

2

CHS ALLIANCE AROUND THE WORLD

SIERRA LEONE0 0 1 THAILAND

0 0 1

CAMBODIA1 0 0

HONG KONG0 0 1

ETHIOPIA1 0 0

1

INDIA6 1 1

INDONESIA1 0 0

MALAYSIA1 0 0

JAPAN

AFGHANISTAN2 0 0

UNITED KINGDOM42 3 3

BANGLADESH7 0 1

HAITI2 0 0

USA10 1 3

CANADA3 0 3

FINLAND1 0 0

LEBANON3 0 0

1

NEPAL1 1 1

NORWAY22 0 1

AUSTRALIA8 1 3

NEW ZEALAND0 1 1

0 2 2

PHILIPPINES2 0 0

Associate member Full member Full federation

2 3

COSTA RICA1 0 0

LIBERIA1 1 0

5 0 2DENMARK 4 1 1

SWEDEN

1 0 0GAMBIA

1 2 3FRANCE

1 0 0SENEGAL

3 1 2IRELAND

2 0 1SPAIN

0 0 1MEXICO

0 0 1GUATEMALA

5 0 1SWITZERLAND

1 0 0TURKEY

1 0 1GHANA

1 0 1NIGERIA

1 0 1AUSTRIA

1 0 1ITALY 0 0 1

GREECE

0 0 1MALAWI

6 0 1KENYA

0 0 1UGANDA

0 0 1TANZANIA

0 0 1MOZAMBIQUE

1 0 0ZIMBABWE

0 0 1BRAZIL 0 0 1

ZAMBIA

3 1 1GERMANY

4 1 3NETHERLANDS

1 0 1BELGIUM

11 3 0PAKISTAN

1 0 0QATAR

1 0 0ANGOLA

1 0 1SOUTH AFRICA

CHS ALLIANCE AROUND THE WORLD

The CHS Alliance Secretariat focuses its efforts on promoting the Core Humanitarian Standard and on collaborating with projects and organisations that support similar objectives.

STRENGTHENING PARTNERSHIP Finding synergies in leadership and engagement

BOARDS AND ADVISORY BOARDSCentre for Education and Member of the Scientific Research in Humanitarian Action Committee, Communication

programme Humanitarian Leadership Member of the Global Academy Advisory Board Member of the Learning

Advisory BoardHumanitarian Quality Assurance Member of the Board Initiative

WORKING GROUPS AND STEERING COMMITTEESCash Learning Partnership Member of the Advisory Group - M&E Standards for Cash Transfer Programmes Collaboration Centre for Member of the Steering CommitteeRecognition and LearningCREATE study Member of the Global Advisory Board (Collective Resolution to Enhance Member of the Somalia Advisory Working Group Accountability and Transparency in Emergencies) Global Protection Cluster Member of the Protection Mainstreaming

Task TeamHumanitarian Passport Initiative Secretariat and Member of Steering Committee Member of the Accountability to Affected Populations (AAP) and Protection from Sexual

Exploitation and Abuse (PSEA) Task TeamUNICEF Member of the Steering Group (Collective

Services for Communication & Community Engagement)

Member of the Steering Committee (Ensuring quality programming and accountability to affected populations project)

World Humanitarian Summit Member of the Steering Commitee for East Africa

Full member Associate member Full federation

Inter-Agency Standing Committee

CHS ALLIANCE ANNUAL REPORT 2016

3

CHS ALLIANCE AROUND THE WORLD

SIERRA LEONE0 0 1 THAILAND

0 0 1

CAMBODIA1 0 0

HONG KONG0 0 1

ETHIOPIA1 0 0

1

INDIA6 1 1

INDONESIA1 0 0

MALAYSIA1 0 0

JAPAN

AFGHANISTAN2 0 0

UNITED KINGDOM42 3 3

BANGLADESH7 0 1

HAITI2 0 0

USA10 1 3

CANADA3 0 3

FINLAND1 0 0

LEBANON3 0 0

1

NEPAL1 1 1

NORWAY22 0 1

AUSTRALIA8 1 3

NEW ZEALAND0 1 1

0 2 2

PHILIPPINES2 0 0

Associate member Full member Full federation

2 3

COSTA RICA1 0 0

LIBERIA1 1 0

5 0 2DENMARK 4 1 1

SWEDEN

1 0 0GAMBIA

1 2 3FRANCE

1 0 0SENEGAL

3 1 2IRELAND

2 0 1SPAIN

0 0 1MEXICO

0 0 1GUATEMALA

5 0 1SWITZERLAND

1 0 0TURKEY

1 0 1GHANA

1 0 1NIGERIA

1 0 1AUSTRIA

1 0 1ITALY 0 0 1

GREECE

0 0 1MALAWI

6 0 1KENYA

0 0 1UGANDA

0 0 1TANZANIA

0 0 1MOZAMBIQUE

1 0 0ZIMBABWE

0 0 1BRAZIL 0 0 1

ZAMBIA

3 1 1GERMANY

4 1 3NETHERLANDS

1 0 1BELGIUM

11 3 0PAKISTAN

1 0 0QATAR

1 0 0ANGOLA

1 0 1SOUTH AFRICA

JOINT PROJECTS AND PARTNERSHIPSALNAP Part of the Methodology Group

for the upcoming State of the Humanitarian System publication.

CHS E-Learning Developed in partnership with Humanitarian Leadership Academy, Sphere, Groupe URD and Instituto de Estudios sobre Conflictos y Acción Humanitaria

Collaborative Centre for Member of the Advisory GroupQuality Learning in Humanitarian Action Grand Bargain review Commissioned by the Global

Public Policy Institute as expert for the review of the participation workstream of the Grand Bargain

Inter-Agency Working Member of Core Group, Quality,Group for East, Horn Accountability, HR andand Central Africa Advocacy Subgroups

Project FAIR Member of the Project TeamRevision of Quality Member of the Advisory Team Compas (Groupe URD)Sphere Handbook revision Member of the CHS Writing GroupStart Network • Transforming Surge Capacity

Project: Member of the Programme Management Unit and International Steering Committee

• Talent Development Project: Member of the Programme Management Unit and International Steering Committee

• East Africa regional Disasters and Emergencies Preparedness Programme (DEPP)/START: Member of the Coordination Group

Note: find a complete list of CHS Alliance members on pages 24-25

4

In many ways, 2016 has been a momentous year. We would like to take the time to reflect on the past year, and share with you some of our accomplishments and challenges for the future.First of all, we would like to extend our warmest thanks to our members for their commitment to building a culture of quality and accountability and, above all, putting people and communities vulnerable to risk and poverty at the centre of what we do. The Core Humanitarian Standard on Quality and Accountability (CHS) provides the entire Sector with a common reference framework to do exactly that. Although we are a young organisation, when we look at what we have collectively achieved and the synergy resulting from the wealth of experience provided by People in Aid and HAP, we have reason to celebrate, and we feel both privileged and humbled to lead the Alliance.

We will remember 2016 as the year of the World Humanitarian Summit (WHS), where we all committed to playing a part in the implementation of the Agenda for Humanity. It was a defining moment, with the Secretary-General of the United Nations establishing a direct link between the need for a change of mind-set and the adoption of the CHS. At the Summit more than 120 commitments were made to adopt the Standard. His official report to the Member States (A/71/353) further highlights the CHS under the section on “National and local leadership and ownership” (p.38). This is a great recognition for the potential of the CHS. As part of the WHS, the Grand Bargain was endorsed by more than 30 of the biggest donors and aid providers, committing them to providing 25 per cent of global humanitarian funding to local and national responders by 2020. They also committed to more non-earmarked money and increased multi-year funding to ensure greater predictability and continuity in humanitarian response.

The CHS is an enabler for many of the commitments made as part of the Grand Bargain, such as the participation revolution, localisation and greater transparency, to name only a few. The Nine Commitments of the CHS provide a common reference framework to all

humanitarian and development actors - large and small, international and national - which they can use to assess and report on their work. This enables them to align their way of working to achieve a collective impact, while being more accountable and transparent to both communities and people affected by crisis, and donors.

The words of Amina Labarakwe, a first responder from Baringo County in Kenya - who participated in the WHS side event jointly organised by the CHS Alliance, the Sphere Project and Groupe URD - resonate even louder today:

“My message today is that the current accountability model, where we are more concerned with the donors, does not work for communities; rather what we should have is accountability towards both the community and the donors. Thank you for responding with solidarity.”

For the Alliance as a membership organisation, the General Assembly was the highlight of the year. This was the first General Assembly since the merger took place, and we were delighted to meet so many of our members in person. It was so encouraging to see and feel their interest, commitment and engagement with the Alliance, starting with their enthusiasm toward the Board elections - with a high quality

and quantity of nominations - and the active participation of the members in the days’ events.

It was a great opportunity to have their input, as it is essential that our members feel ownership of the Alliance’s strategy. We consider that the level of participation in the CHS Learning event is proof of the potential of the CHS to make a positive difference for people and communities vulnerable to risk and affected by disaster, conflict or poverty.

Looking to the future, we have a unique opportunity to help improve the lives and dignity of people and communities affected by crisis by promoting the adoption of the CHS. Equally important, we are able to provide evidence of how quality and accountability contribute to increased aid efficiency and effectiveness, and put people and communities affected by crisis firmly at the centre of any response intended to ‘help’ them.

We are very pleased to continue working together and play our part in the implementation of the Agenda for Humanity. As we are heading into 2017, we need to ensure that we are on track in the implementation of our commitments.

On behalf of the CHS Alliance Governing Board and the CHS Alliance Secretariat team, we thank you again for your support in 2016, and for making the CHS Alliance an organisation of which we can all be proud!

FOREWORD

Robert Tickner, Chair, CHS Alliance Governing Board

Judith F. Greenwood, CHS Alliance Executive Director

5

CONTENTS

FIRST GENERAL ASSEMBLY 6

MAINTAINING A STRONG AND COMMITTED 7 MEMBERSHIP

PROMOTING AND DISSEMINATING THE CORE 8 HUMANITARIAN STANDARD

CHS VERIFICATION SCHEME 11

STRENGHTENING QUALITY AND ACCOUNTABLITY 12 THROUGH CAPACITY DEVELOPMENT

PROTECTING BENEFICIARIES FROM SEXUAL 14 EXPLOITATION AND ABUSE

LEADING IMPROVEMENTS IN PEOPLE 15 MANAGEMENT AND ENGAGEMENT

HOW WE USE YOUR FUNDS 19

CHS ALLIANCE ANNUAL REPORT 2016

A total of 82 CHS Alliance member representatives, staff, Board members and potential Board members gathered in Geneva on 3 November 2016 for the first General Assembly of the CHS Alliance. The keynote speech was given by Arno Wicki of the Swiss Agency for Development and Cooperation, in which he highlighted the opportunity presented by the Core Humanitarian Standard (CHS) for self-regulation in the humanitarian sector, and its potential to achieve systemic change. He envisioned a critical mass of non-governmental organisations, UN agencies and governments moving forward with the CHS with optimism and ambition. He finished by reminding the attendees that the CHS is not an end in itself, but a means to achieve improved outcomes for communities affected by disaster, conflict or poverty.

The first Board elections were held, with more than 60 member representatives voting. Ten full member representatives were elected and five independent candidates, of whom two – both from Syria – represent people affected by crisis. Robert Tickner, formerly Chief Executive Officer of the Australian Red Cross, was elected Chair. Jules Frost, International Director of Medair, was elected as Vice-chair, and John Beverly as Treasurer.

The newly elected Board replaces the CHS Alliance interim Board that was put in place at the CHS Alliance Constitutive General Assembly in Nairobi on 9 June 2015.

After hearing the Treasurer’s report, and a reflection from Judith F. Greenwood on the CHS Alliance’s achievements thus far, the participants worked together to give their input for the development of the future strategy for the CHS Alliance. Amongst the topics they raised were:

- the importance of localisation and partnerships;

- engaging organisations’ leadership on the CHS;

- the potential and the challenges of the verification process.

The day was a positive and valuable one for the CHS Alliance. The high degree of engagement of the members was exciting, and their commitment to maintaining the focus on putting people at the centre inspiring.

FIRST GENERAL ASSEMBLY

“I am delighted that the new CHS Alliance Board fully represents the diversity of our members themselves, who are local, national, large, small, southern and northern humanitarian actors.” Judith F. Greenwood, CHS Alliance Executive Director

“We have a huge responsibility as the Board to support our members and promote the Core Humanitarian Standard more widely across the sector. It’s also critical that we back up the commitment to localisation made at the World Humanitarian Summit with concrete action from within the CHS Alliance membership.” Robert Tickner, Chair, CHS Alliance Governing Board

The CHS Alliance General Assembly, 3 November 2016

6

CHS ALLIANCE ANNUAL REPORT 2016

7

2016 marked a period of adjustment for all of us. Following the merger of HAP International and People in Aid into the CHS Alliance, the membership requirements and offering have changed. Some of our members are still considering the implications of this for their organisations. The CHS serves as a reference point for the work of the CHS Alliance.

MAINTAINING A STRONG AND COMMITTED MEMBERSHIP

111 Annual reports submitted

97 Members with a code of conduct

62

50+

17

Members with a Quality &Accountability Framework

Self-assessmentsplanned in 2017

Self-assessmentssubmitted in 2016

MAIN RESULTS FROM THE SURVEY SENT TO CHS ALLIANCE MEMBERS IN 2016

The Nine Commitments of the CHS

OUR MEMBERS’ FEEDBACK ON MEMBERSHIP Feedback from our members highlighted that all services provided are rated as good and as high quality for the most part. The Humanitarian Accountability Report, the CHS Guidance Notes and Indicators, the Training of Trainers and the Learning Event came up as the most popular services. The survey also identified areas where members expect more guidance and support from the Alliance as “CHS and working with partners”, “using the CHS and verification tools in a development context”, and “complaints handling”. Detailed results will be shared with our members, used for the ongoing CHS Alliance Secretariat self-assessment, and form the basis for upgrading our services.

In the past year we welcomed two new members, Medical Teams International and the Al-Khair Foundation. Furthermore, we saw a surge of new applications for membership right at the end of the year, which has continued into 2017.

We appreciated the opportunities we got in 2016 to interact with our members, including meetings in various regions, with networks and with specific organisations, to give information about the benefits and requirements of CHS Alliance membership, to answer questions and to respond to concerns.

The Self-Assessment Team Leader of a Member that has recently completed the exercise stated:

“We knew it would be a lot of work, but when we conducted it in the first two countries, we realised what a great learning experience it was for us internally, and we decided to expand to most field operations.”

8

PROMOTING AND DISSEMINATING THE CORE HUMANITARIAN STANDARD

The first animated video of the CHS Alliance: “Introduction to the CHS”

Blogs posted on the CHS Alliance website.

The CHS Alliance Team supports and conducts research to identify and recognise best practice, improve accountability approaches, develop tools and provide a stronger evidence base on the link between accountability and quality humanitarian and development action. Learning is disseminated through the website, publications, social media, conferences and workshops.

PROVIDING TOOLS AND SUPPORT FOR THE CORE HUMANITARIAN STANDARDCHS bookletBy the end of 2016, the CHS has been translated into 17 languages and all the versions are available on the CHS Alliance ‘Resources’ webpage. More translations are planned in 2017.

CHS Guidance Notes and Indicators The guide helps programme staff and partners understand the intention and meaning of each CHS commitment, key action and organisational responsibility. In 2016, the CHS Guidance Notes and Indicators was made available in six languages on the ‘Resources’ page of the CHS Alliance website.

CHS Alliance online Community of PracticeThe CHS Alliance Community of Practice (CoP) is a support group for organisations applying the CHS in various humanitarian development contexts, as well as for organisations planning or conducting a CHS self-assessment. The platform is based on Slack, a cloud-based collaboration tool.

On this platform, CoP members can interact with peers and CHS Alliance staff in real time, post questions, reply to questions from peers, and share their good work or dilemmas.

Better access to our resources Both CHS Alliance members and other humanitarian and development stakeholders can order our key publications and the popular CHS booklet under the new ‘Print Resources’ section of our website, which was launched in July 2016.

Animation: Introduction to the Core Humanitarian StandardThe four-minute video animation was launched in May 2016 and can be watched on the CHS Alliance Youtube channel: https://youtu.be/dAkxy3o9vDY. It is also available in Arabic, French and Spanish.

CHS ALLIANCE ANNUAL REPORT 2016

9

CHS e-learning In order to complement face to face capacity development opportunities with distance learning, the CHS Alliance, together with the Humanitarian Leadership Academy (HLA), the Sphere Project, Groupe URD and Instituto de Estudios sobre Conflictos y Acción Humanitaria (IECAH), released in May 2016 an e-learning module for the CHS. According to HLA, this is the most successful online course with the highest completion rate.

The course is suitable for humanitarians of all levels, is free of charge and can be accessed at: https://kayaconnect.org. The module is available in English and French, and will be made available in Spanish and Arabic in 2017.

INCREASING CHS VISIBILITY AT GLOBAL AND LOCAL LEVELSThe Alliance is part of the International Council of Voluntary Agencies (ICVA) led campaign (http://lesspapermoreaid.org) aiming to influence the High Level Panel discussions on donor compliance requirements, with the goal of finding synergies across the compliance chain in general, and with the CHS in particular.

We actively supported the Inter-Agency Standing Committee (IASC) Accountability to Affected Populations (AAP) and Protection from Sexual Exploitation and Abuse (PSEA) Task Team and Global Clusters to implement the CHS at field level. The IASC Task Team has agreed to revise its commitments on AAP to explicitly refer to the CHS.

Following an invitation from UNICEF in late 2015, the CHS Alliance has joined the Steering Committee of its project funded by the Office of U.S. Foreign

Disaster Assistance (OFDA), which aims to promote better integration of AAP in the work of global and country clusters and other coordination mechanisms. The project seeks to identify and promote practical measures to improve quality and accountability in UNICEF-led and co-led clusters and Areas of Responsibility (AoRs).

With support from Switzerland, the CHS Alliance worked with the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) and the country team in the Democratic Republic of the Congo to operationalise the commitment to the CHS that is part of the Humanitarian Response Plan. Two training sessions were delivered in Goma, and workshops with a range of stakeholders, including the inter cluster group, took place in Kinshasa. The missions and associated reports were instrumental to inform the country team approach to integrating accountability to affected populations in its multi-year humanitarian response plan for 2017-2019.

THE FIRST CHS E-LEARNING COURSE: A GREAT SUCCESS AROUND THE WORLD

GENDER OF PARTICIPANTS

OTHER COUNTRIES OF PARTICIPANTS (1 - 8)

POSITION OF PARTICIPANTS

21 11 19 49 86 39 65 165 4 36 30 8

AGE OF PARTICIPANTS

Under 21

21-31

32-41

42-51

52-61

62+

Not specified

206

207

89

19

4

1

7

223 Female

301 Male

9 Not

specified

TOP 15 COUNTRIES OF PARTICIPANTS

Germ

any

Iraq

Ethi

opia

Bang

lades

hSw

itzer

land

Afgh

anist

an

Fran

ce

Leba

non

Keny

a

Philip

pine

s

Unite

d St

ates

Unite

d Ki

ngdo

m

Pakis

tan

Jord

an

Nepa

l9 9 9 9 10 11 13 26242119 4133

7848

Administrator Information Technology

Logistics Management Not specified Operations Other Programmatic

Security Senior management Technical

Volunteer

AustraliaBelgium Burkina FasoCameroonCanadaCentral African RepublicChinaColombia

Congo(Democratic Republic Of)

CroatiaCzech Republic Denmark EgyptGreece

Guinea HaitiHong Kong IndiaIndonesia IrelandIsraelItaly

Ivory Coast JapanLao People's

Democratic Republic

LiberiaMalawiMalaysia

MaliMexicoMyanmarNetherlands New ZealandNigerNigeriaNorway

Palestine (State Of)

PeruPortugalSerbiaSingaporeSlovakiaSomalia

South SudanSpainSudanSwedenSyrian Arab

RepublicTajikistan, Thailand

TurkeyUgandaUkraineUnited Arab

EmiratesYemenZambia Zimbabwe

10

CHS LEARNING EVENT: CASE STUDIES AND IDEAS TO RETHINK HUMANITARIAN RESPONSE “A disruptive standard? Rethinking humanitarian response with the Core Humanitarian Standard on Quality and Accountability.” This was the theme of a learning event hosted by the CHS Alliance in Geneva on 4 November 2016. The event brought together over 160 humanitarian and development actors, with more than 35 experts agreeing to share their views and experience of the CHS, including donors, NGOs, the Red Cross and the UN. Participants took part in eight workshops, which focused on various dimensions of the Standard, such as people management, localisation, verification and listening to affected populations. They engaged with speakers and each other using the interactive platform Slido (https://www.sli.do/).

HIGH LEVELS OF ENGAGEMENT AT THE FIRST-EVER WORLD HUMANITARIAN SUMMIT The CHS Alliance has continued to build relationships with key World Humanitarian Summit (WHS) stakeholders and leveraged them to contribute to and influence the humanitarian effectiveness agenda in the lead up to and after the 2016 Summit.

At the event, held on 23-24 May in Istanbul, humanitarian leaders and decision-makers highlighted the CHS as a way to improve humanitarian effectiveness.

High Level Round Table: Changing people’s livesDuring the high-level leaders’ roundtable on “Changing people’s lives - from delivering aid to ending need”, the Danish Minister for Foreign Affairs, Kristian Jensen, announced Denmark would work with partners on implementing the CHS.

The President of World Vision International, Kevin Jenkins, also speaking at the event, stated: “As a CHS Alliance member, we commit to the CHS and will carry out two self-assessments against the standard by the end of 2017.”

Side event: Quality and AccountabilityThe CHS Alliance, with Groupe URD and the Sphere Project, held a side event entitled “Quality and Accountability: It is not enough to do things right, the right things have to be done”, which was hosted by the Swiss and Danish governments. Participants highlighted the importance of humanitarian standards, such as the CHS, to improve aid effectiveness and better meet the needs of people affected by crisis.

Detailed notes summarising the side event are available on our website: http://www.chsalliance.org/files/files/Resources/Articles-and-Research/WHS-side-event_quality-and-accountability.pdf

Special session: People at the centreThe CHS Alliance and some of its members took part in the Special Session on People at the Centre, where directors of two CHS Alliance member organisations – Winnie Byanyima, Executive Director, Oxfam International, and Manu Gupta, Director, SEEDS – highlighted their organisations’ commitment to adopting the CHS.

The Executive Director of UNICEF, Anthony Lake, concluded by saying: “We must work not only for people, but with people, and we need to ensure we turn the commitments made at the WHS into practical actions.”

“The CHS and the CHS Alliance are needed to play an equaliser role between international and local organisations. National organisations need to learn how to say no to international donors and NGOs.” Qassem Al Saad, Chairman, Naba’a Developmental Action Without Borders

160 participants

40 speakers 8 workshops

Opening session of the CHS Learning Event, Geneva, 4 November 2016

CHS ALLIANCE ANNUAL REPORT 2016

11

CHS VERIFICATION SCHEME The CHS is a voluntary and measurable standard, which means its application can be objectively assessed. The CHS Verification Scheme is managed by the CHS Alliance. It allows organisations to measure the extent to which they have successfully applied the CHS requirements, and share the results if they wish to do so.

The Scheme offers four verification options: self-assessment, peer review, independent verification and certification. Although each option is a stand alone, the indicators used in the self-assessment are common to all four options. The Alliance supports organisations in their self-assessment and peer review processes.

The self-assessment tool is currently available in English and French. A four-minute video animation has been released in four languages: Arabic, English, French and Spanish (https://youtu.be/Esn3Dh7MZjQ?list=PLh1w 1Ldo3QjUHPh3tsOzpBAuHrinawonm).

It gives an overview of the benefits of verification, the CHS Verification Scheme and the four options available for verification.

Thanks to the CHS Alliance’s support, the capacity of humanitarian and development organisations to undertake self-assessments in the framework of the CHS Verification Scheme has increased in 2016. A number of case studies were collected and publicised, for example from World Vision and Listen Learn Act. Some were shared during the CHS Learning Event. Support has been given to an increasing number of CHS Alliance

members that have launched the self-assessment process.

By the end of 2016, self-assessments from 17 agencies had been conducted, with another eight members going through independent verification. This amounts to 25 organisations using one form or the other of the verification framework in 2016. This figure is expected to reach a hundred in 2017.

The outcome and impact of the application and verification of the CHS on the effectiveness of humanitarian action will be assessed in 2017, once results from the self-assessment start coming in. The necessity to further adapt the self-assessment tool to donors, development organisations or secretariat organisations has been acknowledged and is planned for 2017.

Our animated video about the CHS verification options

A revised self-assessment tool is now available for organisations measuring their application of the CHS.

12

The demand for training on the CHS and associated subjects continued to be strong in 2016. Everywhere we travelled it has been both humbling and encouraging to witness the enthusiasm and commitment of organisations and their staff.

STRENGHTENING QUALITY AND ACCOUNTABILITY THROUGH CAPACITY DEVELOPMENT

To ensure that the knowledge and understanding of the CHS is as widely disseminated as possible, we support the development of the capacity of organisations and consultants to deliver training themselves. Since early 2015, we have been doing this through open training of trainers workshops in various regions, and by providing ongoing support to the graduates of those courses. More than 130 participants have completed the CHS Training of Trainers (ToT) workshops so far.

Our annual training impact survey showed that these trainers had gone on to train more than 4,000 people themselves by the end of 2016.

This year we launched our CHS Alliance Approved Trainers Scheme (CATS), which recognises trainers who have the knowledge and skills to deliver high quality training on topics relating to the CHS. To qualify, trainers must complete the ToT or relevant course, and then deliver training competently under our supervision, with mentoring from us as necessary. Approved trainers who are independent consultants now have a dedicated page on our website, so that organisations looking to hire trainers can see their details. At the end of 2016, we had a total of 50 trainers on our CATS register – 15 independent consultants, and 35 trainers within organisations.

TRAINING SUPPORTWe were grateful for the opportunity to facilitate training to member organisations of NGO networks in Ireland, Germany, and Canada in 2016. The potential impact of the training is increased where organisations based or working in the same region share a common language and understanding, and can offer support to each other as they work on the CHS.

We also greatly valued our opportunities to train groups of staff from individual organisations. With this focused attention on the CHS, these organisations were then well placed to roll it out, thanks to increased understanding and buy-in of the training participants. It can be particularly helpful when various functions within an organisation are represented in a training session, as the CHS commitments touch on the work of a range of sections, including senior management, programmes, M&E, human resources and finances.

In 2017 we will set up a community of practice for CHS trainers, to share experiences, ideas and suggestions, and to ensure that we work collaboratively and in a coordinated way.

Group discussion at a CHS Alliance Training of Trainers workshop

CHS ALLIANCE ANNUAL REPORT 2016

13

Dates Description Agency Location, country Participants

18 Jan Introduction to CHS Aktion Deutschland Hilft Berlin, Germany 2303 Feb Introduction to CHS (staff) Finn Church Aid Helsinki, Finland 2404 Feb Introduction to CHS (SMT) Finn Church Aid Helsinki, Finland 0416-19 Feb CHS ToT Open Oxford, UK 1422-25 Feb Investigations Open London, UK 1107-09 Mar Introduction to CHS Welthungerhilfe Istanbul, Turkey 1407-10 Mar CHS ToT Open Port-au-Prince, Haiti 1416-18 Mar Introduction to CHS GOAL Nairobi, Kenya 1422 Mar CHS self-assessment Dóchas network Dublin, Ireland 23 31 Mar Humanitarian principles YIHA conference Berlin, Germany 16 07-08 Apr Introduction to CHS GOAL Addis Ababa, Ethiopia 1312-15 Apr CHS ToT Open Amman, Jordan 1318-21 Apr CHS ToT Open Bogota, Colombia 0918-20 Apr CRM Open Amman, Jordan 1121 Apr PSEA & investigations Open Amman, Jordan 1030 May-01 Jun SEA investigations World Food Program Rome, Italy 2007-10 Jun CHS ToT Open Goma, DR Congo 1311 Jun CRM UNICEF Goma, DR Congo 2113-14 Jun Introduction to CHS Concern Worldwide Dublin, Ireland 2322-23 Jun Introduction to CHS CARE/Canadian NGOs Toronto, Canada 2206 Jul Introduction to CHS Duke University Geneva, Switzerland 1830 Aug-02 Sep Investigations Open Bangkok, Thailand 07Sep Introduction to CHS Bioforce Institute Lyon, France 1506 Sep PSEA & investigations Conference participants Bangkok, Thailand 2506 Sep Introduction to PSEA Conference participants Bangkok, Thailand 0306 Sep Introduction to CHS Conference participants Bangkok, Thailand 1217-19 Sep Introduction to CHS Diakonie Katastrophenhilfe Istanbul, Turkey 1415-16 Nov Introduction to CHS Concern Worldwide Nairobi, Kenya 1529 Nov-02 Dec Investigations Open Nairobi, Kenya 1505-07 Dec Investigations follow-up By invitation Nairobi, Kenya 06Total number of participants trained 442

Capacity development workshops carried out in 2016:

Note: Total number of participants trained in 2015 was 368

THE CHS ALLIANCE COMPLAINTS MECHANISMThe CHS Alliance received four complaints during 2016. Of these, three were outside the scope of our complaints mechanism, and one – relating to the failure to follow recruitment procedures – was investigated, with oversight from our Complaints Committee. Remedial action was taken by the organisation concerned.

This is what some participants said about the workshops facilitated by the CHS Alliance:

“The trainer was really amazing and made us feel confident while still giving constructive advice.”

14

PROTECTING BENEFICIARIES FROM SEXUAL EXPLOITATION AND ABUSE In the past decade the humanitarian and development sectors have made commendable efforts to put in place measures to reduce the incidence of sexual exploitation and abuse by their own staff members, and to deal with cases when they arise. Nevertheless, organisations find it challenging, due to the sensitivity of the issue, the costs of investigating, and the potential legal implications. In response to the need to build the capacity of organisations in this regard, the CHS Alliance offered a number of training workshops in various regions in 2016 on the investigation of staff misconduct, the management of investigations, PSEA and complaints handling. We also gave remote advice and support to specific organisations and recommended consultant investigators upon request.

2016 was also the second and final year of our project to support national organisations in their implementation of measures for protection from sexual exploitation and abuse (PSEA) by aid workers, funded by the US Department of State Bureau of Population, Refugees and Migration. Fifteen of the national organisation directors who were participating in the project joined us in Bangkok on 5-6 September for our conference on investigating allegations of sexual exploitation and abuse.

In the middle of this year, an independent consultant carried out an evaluation of the CHS Alliance’s work on PSEA. This was very encouraging and helpful, in that it recognised the value that we are adding, as well as areas where we could improve or do more. Our efforts in terms of the organisation of training sessions, fora and meetings, as well as our day-to-day support to national organisations, were acknowledged. The sustainability of our work in this regard was highlighted. Reflecting the impact of our programme, those who had completed our training reported increased confidence in their ability to address PSEA issues, to raise awareness about PSEA and to conduct investigations.

Respondents highlighted the need for an accessible ‘one-stop shop’ providing organisations with guidelines to prevent sexual exploitation and abuse by their own staff and representatives. In response to this, we developed a PSEA Implementation Quick Reference Guide, with case study examples. Topics covered include developing a policy and procedures, assigning responsibilities, raising awareness amongst staff and affected populations, designing safe programmes, handling complaints and dealing with reports of SEA. The guide features on one single page on our website, so that it can be easily accessed along with additional related resources and tools. This can be viewed at: http://www.chsalliance.org/what-we-do/psea/psea-handbook.

PROTECTION FROM SEXUAL EXPLOITATION AND ABUSE (PSEA) CONFERENCE: INVESTIGATING SEA BY AID WORKERSThe 2016 protection from sexual exploitation and abuse (PSEA) conference brought together over 40 participants from 29 organisations, including UN, national and international NGOs, as well as representatives of the IASC Task Team on AAP/PSEA, in Thailand, on 5 September 2016 to explore ways to improve investigations into allegations of sexual exploitation and abuse (SEA) by aid workers.

The conference, which was opened by CHS Alliance Executive Director Judith F. Greenwood, included a panel of PSEA and investigations experts, who shared presentations and case studies.

Paul Nolan, Founder/Director, GCPS Consulting, presented some lessons learned from SEA investigations. Morgan Pillay, Investigations Specialist, UNFPA, presented challenges and lessons learned in investigating SEA in UN peacekeeping missions and the UNFPA. Menaca Calyaneratne, International Child Safeguarding Director, Save the Children, highlighted why and how different departments must be collaborating during an investigation.

Aurelie Martin, Senior Investigations Specialist, UNHCR, presented a case study illustrating the cooperation between UNHCR and NGOs on investigations. Aungkie Sopinpornraksa presented the experience and lessons learned by NGOs in Thailand.

Key findings are available in the conference’s report at: http://www.chsalliance.org/files/files/CHS-Alliance-2016-PSEA-Conference-Report.pdf.

They include: institutional set-up for investigations, how to acquire and maintain capacities; role of managers; policies and procedures; management of external communications; zero-tolerance policy; awareness-raising with communities and support to survivors. The report also highlights areas to further explore, such as joint investigations in cases involving multiple agencies; watertight investigations in difficult contexts and the need for increased transparency in statistics on SEA.

The conference was made possible thanks to the support of the United States Bureau of Population, Refugees and Migration, and was hosted by World Education Thailand.

CHS ALLIANCE ANNUAL REPORT 2016

15

The CHS Alliance supports the implementation of the CHS around the core concepts of effective people management in humanitarian and development work. We do this by developing new and innovative tools for use across the sector, supporting capacity-building initiatives and engaging with networks that stimulate discussion on best practice and new ideas. We have a team and pool of consultants who support this work. They are familiar with our sector and are experts in Human Resources and project management.

The CHS Alliance is involved with two exciting and transformational projects with the Start Network. The Talent

Development and Transforming Surge Capacity projects are both designed to develop decentralised approaches to capacity-building and to improve the quality and speed of humanitarian response in countries at risk of natural disaster or conflict-related humanitarian emergencies.

LEADING IMPROVEMENTS IN PEOPLE MANAGEMENT AND ENGAGEMENT

OUR PROJECTS

TALENT DEVELOPMENT PROJECTThis three-year project aims to build the capacity of national humanitarian workers in East Africa, Asia and the Middle East. Within this project, the CHS Alliance has been working on two strands:

CORE HUMANITARIAN COMPETENCY FRAMEWORKIn 2016 a review of the Core Humanitarian Competency Framework (CHCF) was completed and the report of this review was launched.

In total, the stakeholder consultation process engaged and reached 358 respondents globally across a broad spectrum of national and international organisations in the humanitarian and development sectors.

The overall findings of the review suggest that the CHCF is still highly relevant for the sector and fit for purpose. Feedback from stakeholders unanimously validated the framework and we now know with certainty

that the CHCF remains a relevant and indispensable a guide to identify and develop competencies in the humanitarian sector, in the organisations in which we work, and, most importantly, for our professional development.

While there was consensus among users and stakeholders for the continued use of the CHCF, there were also suggestions for minor refinements and a greater dissemination of the framework.

In 2017 we will be working on the implementation of the revised framework and introducing a revised manual on competency based approaches.

Report of the review of the CHCF, published in September 2016 and available on the CHS Alliance website http://www.chsalliance.org/files/files/Resources/Articles-and-Research/Core-Humanitarian-Competencies-Framework-Review-Final-Report.pdf

The Humanitarian Human Resources (HHR) Europe conference took place in Barcelona, Spain, from 8 to 10 June 2016.

16

COACHING PROGRAMMEIn 2016 we have recruited and supported 124 coaches across 18 countries, who have provided coaching to over 160 participants on entry, leadership and management programmes. Over 350 coaching sessions were delivered in Kenya, Ethiopia, the Democratic Republic of the Congo, Jordan, Lebanon, and Bangladesh.

Based on survey responses from participants who received coaching, 79% of participants were satisfied with their coach and 90.7% agreed that coaching had improved their ability to apply new skills and learning to their work. Just over 90% of participants have also sometimes or frequently used a coaching approach with colleagues and peers as a result of the coaching they received.

A participant:

“Coaching has been very beneficial to me. I have more confidence in my own ability. It has made me more confident to try new approaches at work. It has allowed me to discover more about myself and how I work, and in turn this has allowed me to develop my capacities. I liked that you (the coach) allowed me to experiment with different ideas and approaches during our sessions and helped me figure out what works best for me.”

And from one of our coaches:

“During the two days prior to this session, we exchanged emails in order to discuss the setting of goals for this session. I was happy to read the participants’ goals for our first session. They were relevant to the objectives of the Talent Development Program and provide us with a good starting point for a coaching relationship.”

140

120

100

80

60

40

20

0

Participants Coached Sessions Held Sessions by independents

HTS Jordan

HTS East

Africa

HTS Bangladesh

M&L Middle East

M&L East

Africa

M&L Bangladesh

M&L DRC

HTS Jordan

HTS East

Africa

HTS Bangladesh

M&L Middle East

M&L East

Africa

M&L Bangladesh

M&L DRC

WHAT HAVE WE DONE SO FAR? • Recruited and retained 131 coaches with

87 Active Coaches

• Who delivered 363 sessions

• To 159 participants

COMPLETED COACHING SESSIONS 2016

East Africa

Central Africa

Middle East

Asia

Europe & USA

120

100

80

60

40

20

0

Women Men

WHERE ARE OUR COACHES BASED?

SESSIONS DELIVERED TO FEMALE AND MALE PARTICIPANTS

OUR PROJECTS

CHS ALLIANCE ANNUAL REPORT 2016

17

OUR PROJECTS

TRANSFORMING SURGE CAPACITYTraditionally surge capacity efforts have focused on individual agency work rather than collective contributions. They have also largely overlooked local staff and ignored the role of other actors, such as the private sector and academic organisations, in supporting civil society surge.

In 2007 the review of surge capacity, commissioned by Emergency Capacity Building Project, recommended a more collaborative approach. A report (http://www.chsalliance.org/files/files/Resources/Articles-and-Research/Transforming-Surge-Capacity-Project_Baseline-Report-2015.pdf), led by the CHS Alliance on Transforming Surge Capacity, was launched in 2015 to give a baseline of the surge capacity and operational practices of the consortium members. In April 2016 the CHS Alliance also launched the ‘State of Surge Capacity in the Humanitarian Sector’ report, featuring recent developments, future trends and lessons learned around surge response within and beyond civil society.

In July 2016 the first tracking report was published, presenting the results of the tracking mechanism of the humanitarian surge response to the Nepal earthquake in 2015.

Throughout 2017 we will continue to monitor operational aspects of surge response.

As part of this project, a new online interactive human resources (HR) platform has been created, which is intended to help HR and other humanitarian staff share good practices and learn from each other when undertaking surge responses.

The platform is open to staff from any organisation involved in humanitarian surge responses in any region.

By the end of 2016 we had 203 members, based in 38 countries and from 63 different organisations.

In January 2016 we also organised a Regional HR Good Practice Conference in Bangkok, which focused on the crucial role that HR practitioners play in mobilising and deploying staff in surge. The Conference brought together 31 professionals from across the Asia Region, to share and discuss good HR practice and to provide input into how we can improve surge responses in a collaborative way.

PROJECT FAIRThroughout 2016 the CHS Alliance continued to collaborate with the University of Edinburgh, Massey University and Birches Group on their research on fair pay. The research is looking at viable, fair and sustainable alternatives to the dual salary system of international and national staff salaries. The research team will be documenting their findings and sharing this at a workshop in 2017.

• What can we do to really improve staff care in the humanitarian sector?• Review of the Core Humanitarian Competencies Framework – emerging themes • Gender, resilience and mental health in the humanitarian sector• How can you improve your organisation’s resilience?• Human Resources (HR) in the developing market – are we doing enough to

educate our staff? • Strengthening people management practices in the humanitarian and

development sectors• Building organisational leadership and culture to create trust during change• How can we include LGBT people in the humanitarian sector?

TWITTER, FACEBOOK AND OUR BLOGSWe profile our work, resources and information on various people management and HR themes on Twitter, Facebook and through our blogs. In 2016, we covered:

DUTY OF CAREWith funding from DFID the CHS Alliance commissioned research on how to go about setting up a Centre of Excellence on Duty of Care. Consultation took place at workshops held in Barcelona, Geneva, London and Nairobi, engaging a total of 44 members. The results will be taken forward, subject to funding, in 2017.

Participants said that the conversations about Duty of Care are essential for them:

“I’m excited to be having this conversation at this particular time, because it’s one of the core HR [areas] that we are struggling with.”

“Especially since the NRC case last year, Duty of Care is a big concern for security managers and advisers in a lot of the NGOs, so we are getting a lot of questions.”

18

Better people management and HR practice leads to enhanced organisational performance. With this aim in mind, we have created the space to allow HR professionals and managers to learn from and network with each other.

SPECIAL INTEREST GROUPSWe currently have special interest groups on LinkedIn that focus on Reward, Learning and Development, Staff Care and HHR.

REWARDThe Reward Network has met twice in the last 12 months covering topics such as reward and human resources information systems, gender pay reporting, the impact of currency fluctuations on international salaries and updates from Birches Group and CIGNA.

In addition to these meetings, 87 people have joined our online forum, participating in discussions on the falling sterling and its impact on international salaries and remuneration principles.

STAFF CAREWe currently have 150 people who are members of the Staff Care online forum. Discussions this year have included workplace conflict, staff welfare policies, international travel policies, the inclusion and security of LGBT aid workers, health, safety and security incident rates, and duty of care online learning resources.

LEARNING AND DEVELOPMENTThe Learning and Development online forum currently has 185 members and has shared online resources that are available within the sector for further training.

HUMANITARIAN HR NETWORKThe online HHR forum currently has 245 members and continues to share resources and updates.

Topics covered included:• Organisational Resilience: HR at the frontline• Building a resilient humanitarian sector• The three legs of exceptional international field staff• Working in partnership with your employee assistance

programme to enhance resilience and wellbeing• The duty of care lens & your pathway to duty of care• The cost of conflict at work• Understanding our minds by cultivating mindful

awareness

Topics covered included:• What is Organisational Resilience?• Opportunities and challenges• Development partners & becoming a development partner• Tools: peer support; self-observing & making use of

different• Peer support: a practical way to build resilience• Perspectives; imagineering: from vision to action• Principles: leadership, culture and diversity; people;

systems & settings.• Call to action: Centre of Excellence• Awareness express: developing soft and meta skills

OUR PARTICIPANTS SAID: OUR PARTICIPANTS SAID:

HHR EUROPE, BARCELONAJUNE 2016

HHR AFRICA, NAIROBINOVEMBER 2016

75 ATTENDEES

62 ATTENDEES

14 COUNTRIES

17 COUNTRIES

48 AGENCIES

28 AGENCIES

“Genuinely excellent, facilitation impressive, down to earth, professional and friendly - very well organised”

“I learned about the importance of continual learning and the need for constant innovation”

“HRR conference is one of the year’s main events that I am waiting for. They have great people, a structured agenda and relevant topics. Very useful and practical”

“I learned about organisational resilience and practical ways to implement this in day-to-day activities”

HHR CONFERENCES - THEME: ORGANISATIONAL RESILIENCE

OUR NETWORKS

CHS ALLIANCE ANNUAL REPORT 2016

19

HOW WE USE YOUR FUNDS

2016 INCOME

18%

43%

14%

6%

18%

1%

Contributions Restricted

Other income

Costs paid by HAP & People

In Aid

Contributions Unrestricted

Cost recovery - Training services

Membership fees

The CHS Alliance’s overall income in 2015-2016 was CHF 2,435,343. This was possible through the loyal funding support of the following donors: Australian Department of Foreign Affairs and Trade; Coopération Suisse en République Démocratique du Congo; Disaster Emergency Committee (DEC); Department for International Development; Humanitarian Passport Initiative (HPI) Secretariat; Irish Aid; Luxembourg Ministry of Foreign Affairs; Ministry of Foreign Affairs of Denmark; République et Canton de Genève; Solidarité Internationale; START Transforming Surge Capacity in the Humanitarian Sector; START Talent Development; Swedish International Development Cooperation Agency (Sida); Swiss Agency for Development and Cooperation. 43% of the 2016 income of the Alliance was received as unrestricted funding to support our core activities.

HAP International staff were transferred to the Alliance in January 2016. A Memorandum of Understanding was signed by the chair of HAP, delegating the responsibility to the Alliance to implement two remaining grants (Germany MFA & BPRM multi year funding) that were due to end in 2016. This represented an amount of CHF 351,740, almost 14.5% of the Alliance’s income in 2016. Costs paid by HAP & People in Aid were assimilated as restricted funds, which gave a total of 36% of restricted funds. Membership fees paid represented 14% of the Alliance’s income, with an additional 6% generated from services provided.

The Alliance collected 79.7% of membership fees invoiced. We ended our first year of operations with a surplus of CHF 59,717. The surplus resulting from membership fees will be transferred to the general reserve. In addition, the reserve of HAP International and People In Aid will be transferred in 2017, when both organisations close.

19%17%

7%

Communication 11%

Fundraising 3%

15%

14%

13%

Other 1%

EXPENDITURES BY DEPARTMENT

(INCLUDING RESPECTIVE STAFF

COSTS)

AdminPolicy

People

Membership

Office

Governance

2020

CHS ALLIANCE ANNUAL REPORT 2016

21

BALANCE SHEET AS AT 31 DECEMBER 2016(IN SWISS FRANCS)

ASSETS 2016Current assetsCash & cash equivalents 105,044Grants receivable 89,644Membership fees receivable 60,507Provision for loss on membership fees (60,507)Training services receivable 41,867Provision for loss on training services (16,109)Other current assets 25,246People In Aid intercompany account 27,483HAP International intercompany account 134,712Total current assets 407,887

Non-current assetsTangible & intangible assets 15,846Financial assets 3,637Total non-current assets 19,483

Total assets 427,370

LIABILITIESShort-term liabilitiesPayable 97,967Operating liabilities -Contributions received in advance 14,161Accrued expenses 70,284Financial commitments -Funds to be returned 7,551Total current liabilities 189,963

Restricted fundsFunds restricted to projects 177,690Total restricted funds 177,690

Capital of the organisationGeneral reserves -(Loss) / Income for the year 59,717Total capital of the organisation 59,717

Total liabilities & funds 427,370

22

STATEMENT OF FINANCIAL PERFORMANCE FOR THE PERIOD FROM 9 JUNE 2015 TO 31 DECEMBER 2016(IN SWISS FRANCS)

INCOME 2016Contributions restricted 424,431Contributions unrestricted 1,051,315Membership fees 404,230Cost recovery - Training services 168,703Costs paid by HAP & People In Aid 428,600Other income 34,680Loss on debtors (76,616)

Total income 2,435,343

OPERATING EXPENDITUREStaff costs 1,180,973Meeting & travel costs 307,993Consultancy fees 261,785Publication & marketing costs 134,781Communication, admin & IT costs 109,902Office premises 145,811Depreciation 17,093Total operating expenditure 2,158,338

Operating result 277,005

Non-operating result, net 707Financial (expenses) / income, net 31,340Intermediate result before change in funds 244,958

Attribution to restricted funds (416,880)Use of restricted funds 239,190Change in restricted funds (177,690)

Restricted funds to be returned to donor (7,551)Result for the financial year 59,717

CHS ALLIANCE ANNUAL REPORT 2016

23

The CHS Alliance Governing Board (elected on 3 November 2016 at the first General Assembly of the CHS Alliance)• Dr. Samah BassasF, Independent, CEO, Syria Relief Network • John Edward BeverleyF (Treasurer), Independent • Rezaul Karim ChowdhuryF, Executive Director, COAST Trust• Osama EzzoMN, Independent • Jules L. Frost (Vice-Chair), International Director, Medair• Nick GuttmannF, Head of Humanitarian Division, Christian Aid• Jacqueline HeanyMN, Head of People and Performance, CAFOD• Prof. Dorothea Hilhorst, Independent, Special Chair Humanitarian Aid

and Reconstruction, Wageningen University, Netherlands, Secretary and Founding Member, International Humanitarian Studies Association

• Loretta Hieber-Girardet, Chief, Inter-Cluster Coordination Section, Programme Support Branch, United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA)

• Sayeda Tahya HossainC, Chief People Officer, Human Resource and Learning Division, BRAC

• Takeshi Komino, Community World Service, Asia, Deputy Director, Regional Programs and Resource Mobilisation

• Jacqueline Koster, Regional Program Manager, Central, East and Southern Africa, World Renew

• Bijay KumarC, Executive Director, ActionAid International, Kenya• Martha Nemera WoyessaMN, Executive Director, Women Support Association• Ariadna PopF, 1st Secretary, Humanitarian Affairs Section, Swiss Permanent

Mission to the UN• Robert SweatmanMN, Head of Performance and Accountability, British Red

Cross • Robert Tickner (Chair), Independent, Former Acting Under Secretary

General, Partnerships - International Federation of Red Cross and Red Crescent Societies and Former CEO, Australian Red Cross

The CHS Alliance Interim Governing Board (served until 3 November 2016)• John Edward BeverleyF (Treasurer), Finance & Administration Director,

Tropical Health & Education Trust, • Joan CoyleMN, Human Resources Director, Save the Children International• Anabel Cruz (Vice-chair), Founder and Director, ICD Uruguay• Véronique de Geoffroy, Director of Operations, Groupe URD• Anne de RiedmattenF, First Secretary, Humanitarian Affairs Section at Swiss

Permanent Mission to the UN, Federal Department of Foreign Affairs• Robert Glasser (Chair), Independent (resigned in December 2015) • Nick GuttmannF , Head of Humanitarian Division, Christian Aid• Jacqueline HeanyF, Director of Organisational Development & People,

CAFOD• Loretta Hieber Girardet, Chief, Inter-Cluster Coordination Section,

Programme Support Branch, United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA)

• Prof. Dorothea Hilhorst, Independent, Wageningen University, Netherlands, Special Chair Humanitarian Aid and Reconstruction, Secretary and Founding Member of the International Humanitarian Studies Association

• Camilla Knox-Peebles, Deputy Humanitarian Director at Oxfam• Takeshi Komino, Deputy Director, Regional Programs and Resource

Mobilisation, Community World Service, Asia• Bijay KumarC, Executive Director, ActionAid International, Kenya• Sajid Mansoor Qaisrani, Executive Director, Sungi Foundation (resigned

in December 2015)• Mudasser Hussain Siddiqui, Head of Programmes, Plan International• Willem van Eekelen (Vice-chair), Independent, International consultant• Diane Willis, Director of People & Organisational Development, World Fish• Jeffery WrightMN, Senior Humanitarian Advisor, World Vision International

F member of the Finance, Risk and Audit CommitteeC member of Complaints CommitteeMN member of Membership and Nominations Committee

The CHS Alliance Board Standing CommitteesMembership and Nominations Committee (MNC)In addition to Board members indicated above, these persons were members of the MNC in 2016:Rezaul Karim Chowdhury, Executive Director, COAST TrustRobert Tickner, Independent, Former Acting Under Secretary General, Partnerships - International Federation of Red Cross and Red Crescent Societies and Former CEO, Australian Red Cross

Finance, Risk and Audit Committee (FRAC)In 2016, there were no external members in the FRAC.

Complaints Committee (CC)In addition to Board members indicated above, these persons were members of the CC in 2016:Leslie Alfonso, Head of HR DevelopmentColeen Heemskerk, Policy Advisor, Quality Assurance & AccountabilityAarno Lahtinen, Organisational Quality ManagerChristine Lipohar, Consultant, IndependentKarin Oswald, Consultant, Independent

The CHS Alliance SecretariatExecutive DirectorJudith F. Greenwood

People & Organisational DevelopmentVictoria Gronwald, Governance & Events Officer (June-November 2016) Abigail Jones, Events and Projects Officer (until July 2016) Julius N. Kaberere, Senior Project Manager (from June 2016) Lauren McWilliams, Project & Events Officer (from July 2016)Verity Stiff, Head of People & Organisational Development (until May 2016) Samantha Wakefield, HR & People Management Thematic Lead (from November 2016)

Policy, Advocacy & LearningGeneviève Cyvoct, Senior Quality & Accountability OfficerMichel Dikkes, Quality and Accountability Officer (until September 2016)David Loquercio, Head of Policy, Advocacy & Learning Adrien Muratet, Programme Officer (from November 2016)

Membership & TrainingCarol Curran , Membership Manager (until June 2016) Karen Glisson, Membership Services Manager

Fundraising Esther Hamilton, Fundraiser

CommunicationsMurray Garrard, Senior Communications Officer (until February 2016) Sioban O’shea, Senior Communications Officer (until November2016)Emily Tullock, Communications Officer (until November 2016)Ann Vaessen, Senior Communications Officer (from November 2016)

Finance & AdministrationPatrick Hartmann, Head of Finance & Administration Sophie Jordi, Finance Officer (from May 2016)Hélène Maillet-Maghdessian, Human Resources (HR) & Administration Officer Frank Ward, Finance Manager (until September 2016)

Published byCHS Alliance Designed byGo Agency, London UKwww.goagency.co.uk

© All rights reserved. The copyright for this material lies with the CHS Alliance. It may be reproduced for educational purposes, including training, research and programme activities, provided that the CHS Alliance is acknowledged and details of such use are provided to the Alliance prior to use. For elements of this report to be quoted in other publications, translated, or adapted for use, prior written permission must be obtained from the copyright owner by emailing info@chsalliance.org

Published in May 2017

24

CHS ALLIANCE MEMBERSHIP AT THE END OF 2016

ORGANISATION COUNTRY Acción contra el Hambre Spain ACT Alliance Switzerland Act for Peace Australia Action Against Hunger UK United Kingdom ActionAid Australia Australia ActionAid Bangladesh Bangladesh ActionAid Brazil Brazil ActionAid France France ActionAid Gambia Gambia ActionAid Ghana Ghana ActionAid Greece Greece ActionAid Guatemala Guatemala ActionAid India India ActionAid International South Africa ActionAid Ireland Ireland ActionAid Italy Italy ActionAid Kenya Kenya ActionAid Malawi Malawi ActionAid Mozambique Mozambique ActionAid Nepal Nepal ActionAid Nigeria Nigeria ActionAid Sierra Leone Sierra Leone ActionAid Sweden Sweden ActionAid Tanzania Tanzania ActionAid Thailand Thailand ActionAid Uganda Uganda ActionAid UK United Kingdom ActionAid USA United States of America ActionAid Zambia Zambia African Network for the Prevention and Protection against Child Abuse and Neglect (ANPPCAN)

Liberia

Aga Khan Foundation Afghanistan Afghanistan Agence d'Aide à la Coopération Technique et au Développement (ACTED)

France

Agency for Co-operation and Research in Development Kenya Aiming Change for Tomorrow Pakistan Al Khair Foundation UK All India Disaster Mitigation Institute India Amel Association Lebanon American Refugee Committee United States of America Amnesty International United Kingdom Associacao Crista da Mocidade / Kuanza-Sul Angola Association Najdeh Lebanon Australian Council for International Development (ACFID) Australia Australian Lutheran World Service Australia Australian Red Cross Australia Australian Volunteers International Australia AWAZ Foundation Pakistan - Centre for Development Services

Pakistan

Bioforce Institute France BØRNEfonden Denmark BRAC Bangladesh British Council United Kingdom British Red Cross United Kingdom CABI United Kingdom CAFOD United Kingdom Canadian Red Cross Canada CARE Australia Australia CARE Austria Austria CARE Canada Canada CARE Danmark Denmark CARE France France CARE Germany Germany CARE International UK United Kingdom CARE International Switzerland CARE Japan Japan CARE Nederland Netherlands CARE Norway Norway CARE Thailand - Raks Thai Thailand CARE USA United States of America Caritas Maralal Kenya Caritas Zimbabwe Archdiocese of Harare Zimbabwe Catholic Diocese of Marsabit Kenya CBM Australia Australia CBM International Germany Centre for Peace and Development Initiatives (CPDI) Pakistan Centre for Safety and Development Netherlands Cesvi Italy Children First Pakistan Christian Aid United Kingdom Christian Children's Fund Canada Christian World Service Aotearoa New Zealand

ORGANISATION COUNTRY Church of Sweden International Mission and Diaconia Sweden Church's Auxiliary for Social Action (CASA) India Cinfo Switzerland Coastal Association for Social Transformation Trust (COAST Trust)

Bangladesh

Comhlámh Ireland Community and Family Services International (CFSI) Philippines Community Development Centre (CODEC) Bangladesh Community World Service Asia Pakistan Concern Worldwide Ireland Consortium of Christian Relief and Development Associations

Ethiopia

Cooperation Committee for Cambodia (CCC) Cambodia Coordination of Afghan Relief (CoAR) Afghanistan Cord United Kingdom DanChurchAid, Denmark Denmark Danish Refugee Council Denmark Department for International Development United Kingdom Diakonia Sweden Disasters Emergency Committee United Kingdom Dwelling Places Uganda Dwip Unnayan Songstha (DUS) Bangladesh Educo Spain Emergency Nutrition Network United Kingdom Evangelical Fellowship of India Commission on Relief (EFICOR)

India

FilmAid United States of America Finn Church Aid Finland Fred Hollows Foundation Australia Friends of Londiani Ireland Fundación Acceso Costa Rica GOAL Ireland Greenpeace International Netherlands Habitat for Humanity Great Britain United Kingdom Habitat for Humanity International United States of America Health and Nutrition Development Society (HANDS) Pakistan Health Poverty Action United Kingdom HealthNet TPO Netherlands HelpAge International United Kingdom Human Appeal International United Kingdom Human Relief Foundation United Kingdom Humanitarian Initiative Just Relief Aid (HIJRA) Kenya Institute of Rural Management Pakistan InterHealth Worldwide United Kingdom International Aid Services Sweden International Alert United Kingdom International Federation of Red Cross and Red Crescent Societies (IFRC)

Switzerland

International Medical Corps (IMC) United States of America International Nepal Fellowship Nepal International Rescue Committee UK United Kingdom Islamic Relief Deutschland Germany Islamic Relief Worldwide United Kingdom J/P Haitian Relief Organization Haiti Japan Association for Refugees Japan Japan NGO Center for International Cooperation (JANIC) Japan Johanniter-Unfall-Hilfe e.V. Germany Joint Aid Management South Africa Keeping Children Safe United Kingdom Khwendo Kor Pakistan KinderUSA United States of America Kohsar Welfare & Educational Society (KWES) Pakistan Leprosy Mission International United Kingdom Liberia Red Cross Society Liberia Lumos Foundation United Kingdom Lutheran World Federation, Department for World Service (LWF)

Switzerland

Lutheran World Relief (LWR) United States of America Lutheran World Service India Trust (LWSIT) India Malaria Consortium United Kingdom Malteser International Germany Marie Stopes International United Kingdom Mavi Kalem Turkey Medair Switzerland Médecins sans Frontières Belgium Belgium Médecins sans Frontières UK United Kingdom Medica Mondiale Germany Medical Aid for Palestinians (MAP) United Kingdom Medical Teams International United States of America Mercy Corps United States of America Mercy Corps Europe United Kingdom Mercy Malaysia Malaysia

CHS ALLIANCE ANNUAL REPORT 2016

25

ORGANISATION COUNTRY Mines Advisory Group United Kingdom Mission Aviation Fellowship International United Kingdom Mission East Denmark MS ActionAid Denmark Denmark Muslim Aid United Kingdom Muslim Hands United Kingdom Naba'a (Developmental Action without Borders) Lebanon National Society for Earthquake Technology (NSET) Nepal Network for Information, Response and Preparedness Activities on Disaster (NIRAPAD)

Bangladesh

New World Hope Organization Pakistan Nigeria Network of NGOs Nigeria Niza I.S.M. ActionAid Netherlands Norwegian Church Aid (NCA) Norway Norwegian Refugee Council Norway Office Africain pour le Développement et la Coopération (OFADEC)

Senegal

Oxfam America United States of America Oxfam Australia Australia Oxfam Canada Canada Oxfam Deutschland Germany Oxfam France France Oxfam GB United Kingdom Oxfam Hong Kong Hong Kong Oxfam Intermón Spain Oxfam International United Kingdom Oxfam Ireland Ireland Oxfam Japan Japan Oxfam Mexico Mexico Oxfam New Zealand New Zealand Oxfam Novib Netherlands Oxfam Québec Canada Oxfam-Solidarité Belgium Belgium Pakistan Fisher Folk Forum Pakistan Plan International United Kingdom PMU InterLife Sweden Poorvanchal Gramin Vikas Sansthan India Qatar Red Crescent Qatar Refugee Consortium of Kenya Kenya Réseau National de Défense des Droits Humains (RNDDH) Haiti Retrak United Kingdom Royal Danish Ministry of Foreign Affairs (DANIDA) Denmark Rupantar Bangladesh Rural Development Project Pakistan Saferworld United Kingdom Saibaan Development Organisation Pakistan Save the Children International United Kingdom Save the Children UK United Kingdom Sierra Leone Red Cross Society Sierra Leone

ORGANISATION COUNTRY Society for Safe Environment and Welfare of Agrarians in Pakistan (SSEWA-PAK)

Pakistan

Society for Training and Rehabilitation (STAR) Bangladesh SOS-Kinderdorf International Austria Strengthening Participatory Organisation (SPO) Pakistan Sungi Development Foundation Pakistan Sustainable Environment & Ecological Development Society (SEEDS)

India

Swedish International Development Cooperation Agency (SIDA)

Sweden

TEAR Australia Australia Tearfund United Kingdom The Border Consortium Thailand The Brooke United Kingdom The Brooke India India The Brooke Pakistan Pakistan The Donkey Sanctuary United Kingdom The HALO Trust United Kingdom The International Union Against Tuberculosis and Lung Disease

France

Tilganga Institute of Ophthalmology Nepal TPO Uganda Uganda Transparency International (TI) Germany Tribal Society International Philippines Trócaire Ireland Uganda Red Cross Society Uganda UnitingWorld Australia VSO United Kingdom VSO Jitolee Kenya War Child United Kingdom Welthungerhilfe Germany Wishes Alliance Ghana Womankind Worldwide United Kingdom Women Support Association (WSA) Ethiopia Women's Refugee Commission United States of America Women's Rights Association Multan Pakistan World Relief United States of America World Renew Canada World Vision International United States of America World Vision UK United Kingdom Yakkum Emergency Unit (YEU) Indonesia ZOA Netherlands

CHS ALLIANCE DONORS IN 2016

Full member Full federation Associate member

International Environment House 2Chemin de Balexert 7 CH - 1219 ChâtelaineGeneva, Switzerland +41 (0) 22 788 16 41

info@chsalliance.orgwww.chsalliance.org

356 Holloway RoadN7 6PALondon, UK+44 (0) 20 3137 3590

“The members of the CHS Alliance - over 240 national and international organisations working in more than 160 countries - commit to adopting, using and monitoring the Core Humanitarian Standard (CHS), with the objective of making humanitarian action more appropriate, effective, and responsive to the needs of people and communities affected by crises.” The CHS Alliance commitment on behalf of its members – World Humanitarian Summit 2016