2016 DELEGATE ORIENTATION
Enhancing property va lues and creating qual i ty of l i fe through
recreation, community events , and leadersh ip .
HRCA Mission Statement
Vision
Building a lifestyle you want to live
Flowchart
Board of Directors
Backcountry Planning Areas Committee
DRC, Finance, CRC, Tribunal
CEO/GM
Architectural Committee
Delegates
Directors
Craig Ziesman,Vice President
Jeff Suntken, President
Brock Norris, Vice-President
Scott Lemmon, Vice-President
Dennis Seymour,Treasurer
Melissa Park, Secretary
Governing Documents
• Community Declaration (CC&R’s)• Covenants, Conditions, and Restrictions• Recorded against every Privately Owned Site• Contract between Owner and the HRCA• Supplemental Declaration• Articles of Incorporation• Bylaws
Terms
• Duty: Binding legal obligation
• Power: Ability to accomplish objective
• Liability: Corporate and/or personal
Directors Visionary Statementsand Objectives
Provide first class recreational amenities and programming• Provide events and venues that enhance our community lifestyle • Seek new, innovative programs and events • Recognize and promote opportunities for volunteerism
Build the Backcountry Wilderness Area to be the heart of Highlands Ranch• Create and implement a master plan for the Backcountry Wilderness Area • Evaluate and implement recreational activities, programming and potential partnerships
Foster development that drives sustainable economic growth and supports our mission• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest
of our residents • Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational
and open space development
Define our distinct Highlands Ranch community lifestyle• Identify and implement high profile experiences that strengthen the community • Promote the brand that attracts businesses and residents
Community Declaration
• Section 2.20 and 2.21 define Delegate and District Delegate
• Section 4.4 Establishment of Delegate District• Section 4.6 Voting Rights of Delegates• Section 4.7 Delegates Representing Members Entitled
to Recreation Centers
Bylaws
• Section 5 addresses Delegates in General• Voting• Qualifications• Term of Office• Removal• Resignation• Vacancies
• Section 6 Meetings of Delegates
What is a Delegate?
• Delegate shall mean the natural person selected by
members within a Delegate District to represent such
Delegate District and to cast votes on behalf of
members within the Delegate District as provided in
the Community Declaration
Delegate Duties and Powers
• Delegates cast votes to represent the Members of the district, one vote per privately owned site
• Delegates may vote by proxy• Attendance at the monthly Delegate Meeting and
Board of Directors meeting is necessary for the Delegate to adequately represent the District and understand the issues before the community
• The regular Delegate Meetings provide oversight for expenditures for the HRCA recreational facilities
Delegate Duties and Powers
• The President and Secretary of the HRCA (Board of Directors) preside over meetings of Delegates pursuant to the Bylaws
• Meetings of Delegates may be called to approve increases in Common Assessments above the allowable amount
• The Annual Meeting of Delegates is set for the Delegates to elect candidates to the Board of Directors
• The Delegates have authority to amend the bylaws of the HRCA with conditions, but not to amend the Community Declaration
Delegate Duties and Powers
• Rules and regulations for the use /operation of the Recreation Facilities
• Propose increases and/or reductions for the Recreation Function Common Assessments (RFCA’s) necessary for the operation of the Recreation Center
• Propose improvements to the Recreation Facilities• Propose recommendations to improve operating
systems for the members
District Delegate Map
HRCA Committees
• Architectural Committee• HRCA Tribunal• Development Review Committee• Finance Committee• Backcountry Committee
Architectural Review Committee (ARC)
• Reviews exterior property improvements
• Promulgates rules
• Reviews variance requests
• Non-compliance notices
Development Review Committee (DRC)
• Notify all Delegates of DRC Agenda projects in Highlands Ranch or adjacent area
• Referral Agency• No Authority• Referral Agency on Declarant projects
Finance Committee
• 7 members
• Monthly financial statement review
• Quarterly investment review
• Annual budget and audit review
• Special projects
• Reserve Study
• Fund Management & Reserve Study Policy
• Investment Policy
Organizational Chart
Other Highlands Ranch EntitiesResponsibilities
Douglas County Government
• Law Enforcement• Roads and Street Maintenance• Zoning• Traffic Light Control
Highlands Ranch Metro District
• Arterial Landscape Maintenance• Parks, Outdoor Sports & Recreation Programs• HRMD Trails Construction & Maintenance
Littleton Fire Rescue
• Fire & Emergency Services
Centennial Water andSanitation District
• Water and Waste Water• Water Budgets • Watering Restrictions
Backcountry Wilderness Area
Mark Giebel, Backcountry Director
Mission
To provide visitors with unprecedented opportunities to enjoy nature near where
they live, while protecting and conserving natural, cultural,
archeological, and historical resources for the enjoyment of future generations.
Development Plan
Backcountry Area Map
Backcountry Wilderness AreaPrograms Offered
• Full Day Youth Camps• Archery Lessons• Hayrides• History• Star Gazing• Art• Horseback Rides• Community Campout
• Nature Hikes• Vehicle Tours• Themed B-Day Parties• Elk Bugling• Elk, Turkey, Deer, &
Coyote Hunting• Haunted Forest• Elk Banquet
Backcountry Wilderness Area Revenue
• Funds: $290,000 transfer from Rec Fund• Total Expenses: $650,000Program Revenue Generated By the Year:• 2010: $29,000• 2011: $49,000• 2012: $87,000• 2013: $33,000 • 2014: $154,000• 2015: $205,000• 2016: $294,000 (projected)
2014/2015 Summary and Comparison
2014 2015
CONTACTS 10,618 32,855
VOLUNTEER HOURS 942 1,415
LINEAR FT. TRAIL MAINT 2640 5280
DIRECT SAVINGS VIA VOL $5,280 $20,560
PROGRAM NET REV $55,000 $102,000
EMPLOYEE INJURIES 2 0
CUSTOMER INC/INJURIE 2 0
Accounting and Finance
Finance Director,Christina Caputo
Overview of Accounting & Finance Functions
• Accounts Receivable• Primarily quarterly assessment billing and collections
• Accounts Payable • Banking and Investing• Information Technology/Database Management
• Solomon & FRx – Current Accounting System • Upcoming Technology Upgrade – Netsuite & PerfectMind
• Financial Reporting• Financial statements prepared monthly using accrual basis accounting• Financial statements are available on the website
• Prepare the Annual Budget• Annual Audit and Tax Preparation• Risk Management
Financial Statements – Key Components
Revenues• Assessments • Recreation Facility Operations & Programs• Community Events
Expenses• Administrative • Facility Operations• Program Expenses
Transfers• Bonds and Interest Payable• Reserve Funds
Budgets
• Budget Message and Assumptions
• Operating Budgets• Administrative• Backcountry• Recreation
• Capital & Reserve Budgets• 5 Year Capital Improvement Plan• Reserve Study
• Fund Balance Projections by Fund
Budget Process
Administrative Fund
FYE 2015 Administrative Operating Income Statement
Revenues $ 3.57M
Less: Operating Expenses $ 3.20M
Net Operating Income $ 0.37MLess: Transfers
Capital & Reserves $ (0.25M)
Net Operating Profit $ 0.12M
Recreation Fund
FY 2015 Recreation Operating Income StatementRevenues $ 20.75MLess: Operating Expenses $ 13.84MNet Operating Income $ 6.91MLess: Transfers
Bonds $ 3.56MCapital & Reserves $ 2.10MCapital Project Fund $ 0.45MBackcountry transfer $ 0.29MTotal Transfers $ 6.40M
Net Operating Revenue $ 0.51M
HRCA Human ResourcesLinda Dorre, Director
Employee Resources as of 6/7/2016
• 889 Employees• Around 100 Summer Seasonal
Staff hired each year• 71% of HRCA Employees Live
in Highlands Ranch• Employee generations:
• Silent Generation – 28• Boomers – 144• Gen Xer’s – 145• Millennials – 308• Generation Z - 264
Areas of Responsibility
• Payroll• Employment• Compensation• Benefits• Employee Relations• Records• Compliance• Organizational Development• Workers Compensation
Highlands Ranch Community Scholarship Fund• Designated 501(c) 3 in 2003
• Funded by donations, corporate sponsorships & fund raising events
• Quarter of a million dollars awarded to date
• $1,500 scholarships to 20 students for 2016
Community RelationsJamie Noebel, Director
HRCA Mission Statement
Enhancing property values and creating quality of life through recreation,
community events, and leadership.
It’s All Right Here!
Community Relations
• Media Relations
• Newsletter, Activity Guide & Web Site
• Communication to Members through e-Me Email Blast and Volunteers through Volunteer Updates
• Community Partners/Sponsors
• Community Events
• Cultural Affairs Association
• Local Biz Directory
• General Manager and Community Relations Director are authorized to speak on behalf of the HRCA
• Weekly correspondence with -Highlands Ranch Herald -Highlands Ranch YourHub
• Program and event media releases and advisories
• Annual clipping file of all media stories
Media Relations
Publications - Communications
• HRCA News monthly newsletter
• 304,625 mailed plus 54,620 emailed
• Activity Guide – 3 times per year
• 77,943 mailed plus 11,583 emailed
• Web Site: HRCAonline.org
• 47,248 weekly views
• E-me: Meanwhile Back @ the Ranch
• Email blast to 34,317
• Volunteer Update – Delegate, BOD, and Committee Info
• Email blast to 131 volunteers
• Annual Community Calendar
• Annual Report
• HRCA Overview
• New Member Packet
• Social Media – Facebook – 8,043 followers Twitter – 1,513 followers
Instagram – 341 followers
• “Local Biz Directory” Highlands Ranch online directory
• Welcome Booklet – Info given to new residents
• Web calendar of events & programs
• Special Program Marketing Mailings – Camps
• Event/Weather Line: 303-471-8888
Community Partners
CURRENT PARTNERS
• Alphagraphics • Allied Exteriors• Arma Dei Academy
• Cherry Hills Community
Church • Children’s Hospital• Coldwell Banker• Comcast/Xfinity• Culligan Water• Davidsons Liquors• Elements Massage • Groove Automotive• HindmanSanchez• Littleton Adventist Hospital• M4 Roofing & Gutters
• Metro District• Nicolo’s Pizza• Redstone Dental & Orthodontics• SunPower by Photon Brothers• Pro Disposal• Salsa Brava/Urban Egg• Schomp Automotive• Shea Homes• Sky Ridge Medical Center• Symmetrix Solutions• Tattered Cover Book Store• Valor Christian High School• Whole Foods• Wind Crest
Annual Sponsor Benefits:• Marketing in the facilities• Advertising in the Activity Guide• Logo recognition on flyers, Newsletter and Activity Guide• Participation in Events• $136,000 Sponsorship Revenue
Community EventsRanch Hand Volunteers
68 volunteers Incentive Program Assisting with events One-on-one Training
and orientation
510.5 Total Volunteer Hours
Over 92,141 Attendees at HRCA Events
• Beverage Tastings• Taste of Highlands Ranch• Easter Egg Hunt• Beer Festival• Farmers’, Street, & Winter Markets• 4th of July Parade & Celebration • Trick-or-Treat Street• Hometown Holiday • Recycling events• Doggie Splash• Touch-a-Truck• Father/Daughter Sweetheart Ball• Home Improvement Expo• Craft and Gift Shows• Paranormal Party• Film in the Park• And more!
195 Volunteer Hours to Service Programs
Cultural Affairs Association
The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C)3organization, formed in 2001, to address the need for a cultural foundationin the rapidly growing community of Highlands Ranch. The CAA provides acentral organization from which educational, artistic, musical, theatrical, anddance events are provided to the residents of Highlands Ranch andsurrounding communities.
• $245,850 budget for 2015• SCFD Funding Grant
• $102,000 budget for 2015/2016Over 44 Cultural Programs = 58,031 attendees
Winter Cultural Series Highlands Ranch Days Hooked on Fishing Ladies’ Fishing on the Fly Summer Concert Series Curtain Call at the MansionJazz at the Mansion Summer’s Sunset Concert Oktoberfest Culture on the Green SeriesChinese New Year Showtime at Southridge SeriesClassic Car Show Classical Music SeriesJuly 4th Concerts Entertainment for Princess Tea Parties,Senior Club Entertainment Hometown Holiday, and TasteEncore Choral Taste of Highlands RanchBig Band Dance Night
Civic Green Park Town Center South
Town Center North
Eastridge Southridge
Douglas County Library-Highlands Ranch Branch
Of These We Are MadeJustin Deister
Hard Right Turn: Sparrow
Robert Porreca
The WinnerFermin Fleites
SassyBob Heintzelman
Eventide RhythmJoan Benefiel
Flutter-byJanene DiRico-Cable
Touching SoundMaureen Hearty
Since 2008
Acquisitions through Art Encounters
Enchantment 2009
Tigris 2013
Baby Bear 2015
Molly, Dieter and Suzy 2015
Ken Joseph Operations and Programs
Director
Operations and Programs
Common Features- Indoor/Outdoor Pools (19 bodies of water)
- Running Tracks- Gyms- Fitness/Dance Studios- Exercise Machines (300+)
- Weights
Facilities
Recreation Center at Northridge
62,685 Sq. Ft. • Special Features
• Tennis Pavilion• Racquetball Courts • Gym• Saunas
• Major Programs• Tennis / Racquetball • Aerobics• Competitive Swimming - Swim Meets
Recreation Center at Southridge
72,000 Sq. Ft.Special Features • Auditorium • Commercial Kitchen• Senior Lounge • Pottery Studio• Pools – Kid’s Play Area• Current Channel – Log Walk • Fitness Pool Major Programs• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
Recreation Center at Eastridge
85,000 Sq. Ft.Special Features• Children’s (Frog) Pool• Indoor Outdoor Water Slides• Steam Room• Climbing Wall• Sand Volleyball Courts - Outdoor
Major Programs• Swim Lessons – Basketball - Dance • Children’s Programs – Pre-School – Day Camp
Recreation Center at Westridge
72,000 Sq. Ft.Special Features• Indoor Synthetic Turf • Spin Cycle Studio• Batting Cages• Pitching Structure• Outdoor Children’s (Whale) Pool
Major Programs• Soccer – Lacrosse - Flag Football • Spin Cycling Classes• Children’s Programs - Pre-School
Facility Management
• Recreation Property - 35 Acres• Facilities - 6.6 Acres (330,000 Sq. Ft.)• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.• 5000 + Visits/Day• Membership - (New Residents)• Registration - (Programs & Events)• Customer Service - Member Relations• Maintenance Services / Janitorial
Aquatics Management (Diane Ball)
Supervisor (2) Coordinators
• Group - Private Swim Lessons• Coached Aquatics - Swim Teams• Diving / Scuba / Snorkeling / Infant Swimming• Birthday Parties
Supervisor
(4) Coordinators
• Children’s – Youth - Teen
• Preschools
• Day Camps
• Art – Music – Dance - Drama
• Education Classes
Youth and Adult Education (Meredith Parker)
Supervisor
(5) Coordinators• Fitness• Martial Arts• Sports Leagues - Camps• Tennis • Race Series• Therapeutic Recreation
Sports & Fitness (Chad Mejia)
Maintenance Services (Steve Lang)
• Preventative Maintenance • HVAC - Plumbing - Electrical • Pools - Pumps - Motors • Boilers• Light Construction• Painting - Dry Wall - Tile• Cardio Machines• Landscaping - Fences • Snow Removal• Events - Set-up - Tear-down
Enhancing and Maintaining Property Values
Mike BaileyCommunity Services
Director
Community Improvement Services
• The Department Has Four (4) Areas of Emphasis: - Architectural Residential: Residential Improvement Review - Commercial: Commercial Improvement and Signage Review - Compliance: Covenant Guideline Enforcement in Both Commercial and Residential Settings -Legal: As mandated per the Community Declaration
Noncompliance Flowchart
RE-INSPECTION – NOTICE OF COMPLIANT TO THE
TRIBUNAL
RE-INSPECTION TRIBUNAL DECISION
1ST STANDARD NONCOMPLIANCE LETTER
AFTER INSPECTION
RE-INSPECTION – 2ND STANDARD NONCOMPLIANCE
LETTER
Protocol
• Complaint calls from members = 60%Staff initiated action = 40%
• All complaints verified by staff prior to action
• 2,500 letters per month in summer1,200 letters per month in winter
• Board/Delegate Members should refrain from discussing all
compliance issues with staff or members as they may be brought before the Tribunal or Court for a decision at a later date
• Architectural Committee - Review of residential improvements, Design Guideline Revisions
• Design Review Committee - Review of Commercial Development, Zoning, Development Guide Revisions
• Commercial Review Committee - Review signage and minor amendments to SIP
• Tribunal – Hearing Process
Committees
Thank You for Serving the Community as District Delegate!!
Questions???