26
2018 Catalogue of Offerings Europe, Middle East, Eurasia, and Africa (EMEA)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us
titlesub-title
|
2018 Catalogue of OfferingsEurope Middle East Eurasia and Africa (EMEA)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Our trainings are designed to create a return on investment for you by increasing competence skills andor knowledge to help positively impact results The SoHO Learning Zone continues to be your one-stop-shop for learning where you can browse our offerings manage your learning plan register for courses and much more Keep an eye out for communications throughout the year with specific dates and details
If you have a training need that is not addressed in our catalogue please contact us We are happy to support you with advice on how to best develop your associates and create a customised course specifically for your team Read more about these options under ldquoTraining at Your Propertyrdquo
We are excited to be able to provide you with Additional Services this year that have been designed with you in mind giving you even greater value than ever before Read all about these services under ldquoAdditional
Servicesrdquo
About School of Hospitality Operations (SoHO)
PropertyOperations
Marketing amp Sales Management
RevenueGeneration
CustomerExperience
Leadership ampPeople Management
We hope you enjoy browsing our Learning amp Development offer in this 2018 Learning and Development Catalogue for Europe Middle East Eurasia and Africa The following pages outline our offerings as well as provide further details so that you can make informed decisions around Learning amp Development with Wyndham Hotel Group (WHG) Everything we do is strategically aligned with SoHOrsquos five hospitality key disciplines which are essential to the success of any hotel regardless of brand or size
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SoHO Learning Zone
As the official Learning Management System for WHG the SoHO Learning Zone is the home for all learning and development opportunities
The SoHO Learning Zone features user-friendly navigation so you can quickly search and find the training you are looking for with easy one-click registration from MyPortal By accessing the SoHO Learning Zone you will be able to
bull Register for training courses (ie workshops webinars online courses etc)
bull Launch live webinars or playbacksbull Launch self-paced courses or videosbull Print a Certificate of Completion for a course yoursquove
completedbull Manage your employeesrsquo learning and development
and much more
Check out the SoHO Learning Zone 101 or this Quick Tutorial to learn how to use this tool
Donrsquot see the SoHO Learning Zone in MyPortal
Ask your General Managers for access so you can take advantage of all the learning and development opportunities available to you
General Managers can CLICK HERE for directions on granting access to all hotel staff
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Hospitality Management ProgramOur Hospitality Management Program enables you to connect to all the knowledge people tools and resources to
take your hotel operations to the next level Earning your General Manager Certification is just one of the first steps
in your professional development journey with Wyndham Hotel Group During the blended learning program we
use social learning and sharing of industry strategies and best practices You will experience personalized content
based on your knowledge level hotel type and market segment Our breakouts simulations and activities will
provide the perfect setting for you to learn from our industry experts as well as your peers We will help you create
a personalized action plan based on you and your hotel needs with steps for increased efficiency and revenue
opportunities This includes
bull Revenue generation strategies specific to your hotelbull Marketing your hotel based on your brand segment and location bull Executing the Wyndham Rewardsreg program to grow repeat guests and guest satisfactionbull Successfully managing andor improvingyour online reputationbull Achieving operational efficiencies while maintaining quality and brand standardsbull Cultivating a service-focused culture for increased performancebull Key take aways and opportinity to network with Wyndham Hotel Group subject matter experts
General Manager Certification (GMC)
All new General Managers are required to complete their General Manager Certification within 90 days Directors of Sales and Marketing are also encouraged to attend
Launching in May
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Webinars
SoHO is dedicated to providing diverse forms of training opportunities for ourlearners These interactive and engaging webinars are a great opportunity to providedevelopment to your team right at your hotel
bull FREE live webinars for you and your associatesbull Delivered by subject matter expertsbull New topics each month aligned with our five hospitality key disciplinesbull Unlimited access to playbacks through the SoHO Learning Zonebull Easy registration in the SoHO Learning Zone
Webinars on Wednesdays
These webinars are designed primarily for our US-based hotels but are another great resource available to you in EMEA They are delivered by subject matter experts offering you insights to the latest trends and updates in the hospitality industry Join them live or listen to the playback
Online Training
Look for upcoming dates and topics as well as playbacks in
your monthly WynConnect newsletter
Continued onnext page
Also available online are Customised Webinars Read all about them under Additional Services or Contact us
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Our trainings are designed to create a return on investment for you by increasing competence skills andor knowledge to help positively impact results The SoHO Learning Zone continues to be your one-stop-shop for learning where you can browse our offerings manage your learning plan register for courses and much more Keep an eye out for communications throughout the year with specific dates and details
If you have a training need that is not addressed in our catalogue please contact us We are happy to support you with advice on how to best develop your associates and create a customised course specifically for your team Read more about these options under ldquoTraining at Your Propertyrdquo
We are excited to be able to provide you with Additional Services this year that have been designed with you in mind giving you even greater value than ever before Read all about these services under ldquoAdditional
Servicesrdquo
About School of Hospitality Operations (SoHO)
PropertyOperations
Marketing amp Sales Management
RevenueGeneration
CustomerExperience
Leadership ampPeople Management
We hope you enjoy browsing our Learning amp Development offer in this 2018 Learning and Development Catalogue for Europe Middle East Eurasia and Africa The following pages outline our offerings as well as provide further details so that you can make informed decisions around Learning amp Development with Wyndham Hotel Group (WHG) Everything we do is strategically aligned with SoHOrsquos five hospitality key disciplines which are essential to the success of any hotel regardless of brand or size
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SoHO Learning Zone
As the official Learning Management System for WHG the SoHO Learning Zone is the home for all learning and development opportunities
The SoHO Learning Zone features user-friendly navigation so you can quickly search and find the training you are looking for with easy one-click registration from MyPortal By accessing the SoHO Learning Zone you will be able to
bull Register for training courses (ie workshops webinars online courses etc)
bull Launch live webinars or playbacksbull Launch self-paced courses or videosbull Print a Certificate of Completion for a course yoursquove
completedbull Manage your employeesrsquo learning and development
and much more
Check out the SoHO Learning Zone 101 or this Quick Tutorial to learn how to use this tool
Donrsquot see the SoHO Learning Zone in MyPortal
Ask your General Managers for access so you can take advantage of all the learning and development opportunities available to you
General Managers can CLICK HERE for directions on granting access to all hotel staff
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Hospitality Management ProgramOur Hospitality Management Program enables you to connect to all the knowledge people tools and resources to
take your hotel operations to the next level Earning your General Manager Certification is just one of the first steps
in your professional development journey with Wyndham Hotel Group During the blended learning program we
use social learning and sharing of industry strategies and best practices You will experience personalized content
based on your knowledge level hotel type and market segment Our breakouts simulations and activities will
provide the perfect setting for you to learn from our industry experts as well as your peers We will help you create
a personalized action plan based on you and your hotel needs with steps for increased efficiency and revenue
opportunities This includes
bull Revenue generation strategies specific to your hotelbull Marketing your hotel based on your brand segment and location bull Executing the Wyndham Rewardsreg program to grow repeat guests and guest satisfactionbull Successfully managing andor improvingyour online reputationbull Achieving operational efficiencies while maintaining quality and brand standardsbull Cultivating a service-focused culture for increased performancebull Key take aways and opportinity to network with Wyndham Hotel Group subject matter experts
General Manager Certification (GMC)
All new General Managers are required to complete their General Manager Certification within 90 days Directors of Sales and Marketing are also encouraged to attend
Launching in May
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Webinars
SoHO is dedicated to providing diverse forms of training opportunities for ourlearners These interactive and engaging webinars are a great opportunity to providedevelopment to your team right at your hotel
bull FREE live webinars for you and your associatesbull Delivered by subject matter expertsbull New topics each month aligned with our five hospitality key disciplinesbull Unlimited access to playbacks through the SoHO Learning Zonebull Easy registration in the SoHO Learning Zone
Webinars on Wednesdays
These webinars are designed primarily for our US-based hotels but are another great resource available to you in EMEA They are delivered by subject matter experts offering you insights to the latest trends and updates in the hospitality industry Join them live or listen to the playback
Online Training
Look for upcoming dates and topics as well as playbacks in
your monthly WynConnect newsletter
Continued onnext page
Also available online are Customised Webinars Read all about them under Additional Services or Contact us
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SoHO Learning Zone
As the official Learning Management System for WHG the SoHO Learning Zone is the home for all learning and development opportunities
The SoHO Learning Zone features user-friendly navigation so you can quickly search and find the training you are looking for with easy one-click registration from MyPortal By accessing the SoHO Learning Zone you will be able to
bull Register for training courses (ie workshops webinars online courses etc)
bull Launch live webinars or playbacksbull Launch self-paced courses or videosbull Print a Certificate of Completion for a course yoursquove
completedbull Manage your employeesrsquo learning and development
and much more
Check out the SoHO Learning Zone 101 or this Quick Tutorial to learn how to use this tool
Donrsquot see the SoHO Learning Zone in MyPortal
Ask your General Managers for access so you can take advantage of all the learning and development opportunities available to you
General Managers can CLICK HERE for directions on granting access to all hotel staff
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Hospitality Management ProgramOur Hospitality Management Program enables you to connect to all the knowledge people tools and resources to
take your hotel operations to the next level Earning your General Manager Certification is just one of the first steps
in your professional development journey with Wyndham Hotel Group During the blended learning program we
use social learning and sharing of industry strategies and best practices You will experience personalized content
based on your knowledge level hotel type and market segment Our breakouts simulations and activities will
provide the perfect setting for you to learn from our industry experts as well as your peers We will help you create
a personalized action plan based on you and your hotel needs with steps for increased efficiency and revenue
opportunities This includes
bull Revenue generation strategies specific to your hotelbull Marketing your hotel based on your brand segment and location bull Executing the Wyndham Rewardsreg program to grow repeat guests and guest satisfactionbull Successfully managing andor improvingyour online reputationbull Achieving operational efficiencies while maintaining quality and brand standardsbull Cultivating a service-focused culture for increased performancebull Key take aways and opportinity to network with Wyndham Hotel Group subject matter experts
General Manager Certification (GMC)
All new General Managers are required to complete their General Manager Certification within 90 days Directors of Sales and Marketing are also encouraged to attend
Launching in May
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Webinars
SoHO is dedicated to providing diverse forms of training opportunities for ourlearners These interactive and engaging webinars are a great opportunity to providedevelopment to your team right at your hotel
bull FREE live webinars for you and your associatesbull Delivered by subject matter expertsbull New topics each month aligned with our five hospitality key disciplinesbull Unlimited access to playbacks through the SoHO Learning Zonebull Easy registration in the SoHO Learning Zone
Webinars on Wednesdays
These webinars are designed primarily for our US-based hotels but are another great resource available to you in EMEA They are delivered by subject matter experts offering you insights to the latest trends and updates in the hospitality industry Join them live or listen to the playback
Online Training
Look for upcoming dates and topics as well as playbacks in
your monthly WynConnect newsletter
Continued onnext page
Also available online are Customised Webinars Read all about them under Additional Services or Contact us
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Hospitality Management ProgramOur Hospitality Management Program enables you to connect to all the knowledge people tools and resources to
take your hotel operations to the next level Earning your General Manager Certification is just one of the first steps
in your professional development journey with Wyndham Hotel Group During the blended learning program we
use social learning and sharing of industry strategies and best practices You will experience personalized content
based on your knowledge level hotel type and market segment Our breakouts simulations and activities will
provide the perfect setting for you to learn from our industry experts as well as your peers We will help you create
a personalized action plan based on you and your hotel needs with steps for increased efficiency and revenue
opportunities This includes
bull Revenue generation strategies specific to your hotelbull Marketing your hotel based on your brand segment and location bull Executing the Wyndham Rewardsreg program to grow repeat guests and guest satisfactionbull Successfully managing andor improvingyour online reputationbull Achieving operational efficiencies while maintaining quality and brand standardsbull Cultivating a service-focused culture for increased performancebull Key take aways and opportinity to network with Wyndham Hotel Group subject matter experts
General Manager Certification (GMC)
All new General Managers are required to complete their General Manager Certification within 90 days Directors of Sales and Marketing are also encouraged to attend
Launching in May
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Webinars
SoHO is dedicated to providing diverse forms of training opportunities for ourlearners These interactive and engaging webinars are a great opportunity to providedevelopment to your team right at your hotel
bull FREE live webinars for you and your associatesbull Delivered by subject matter expertsbull New topics each month aligned with our five hospitality key disciplinesbull Unlimited access to playbacks through the SoHO Learning Zonebull Easy registration in the SoHO Learning Zone
Webinars on Wednesdays
These webinars are designed primarily for our US-based hotels but are another great resource available to you in EMEA They are delivered by subject matter experts offering you insights to the latest trends and updates in the hospitality industry Join them live or listen to the playback
Online Training
Look for upcoming dates and topics as well as playbacks in
your monthly WynConnect newsletter
Continued onnext page
Also available online are Customised Webinars Read all about them under Additional Services or Contact us
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Webinars
SoHO is dedicated to providing diverse forms of training opportunities for ourlearners These interactive and engaging webinars are a great opportunity to providedevelopment to your team right at your hotel
bull FREE live webinars for you and your associatesbull Delivered by subject matter expertsbull New topics each month aligned with our five hospitality key disciplinesbull Unlimited access to playbacks through the SoHO Learning Zonebull Easy registration in the SoHO Learning Zone
Webinars on Wednesdays
These webinars are designed primarily for our US-based hotels but are another great resource available to you in EMEA They are delivered by subject matter experts offering you insights to the latest trends and updates in the hospitality industry Join them live or listen to the playback
Online Training
Look for upcoming dates and topics as well as playbacks in
your monthly WynConnect newsletter
Continued onnext page
Also available online are Customised Webinars Read all about them under Additional Services or Contact us
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
SynXis CR Essentials
These six short videos cover common concepts used in SynXis CR Each quick video provides an overview of the system guided simulations and overall functional use
bull Introduction to SynXis CRbull Retrieving Reservationsbull Managing Room Inventorybull Restrictions Managementbull Rate Managementbull Group Management
Not available to SynXis PMS users
To access these videos click here gtgt
OPERA PMS
New this year these are short videos focused on a single OPERA topic to educate and demonstrate the system functionality Topics include
bull Creating a Quick Business Blockbull User Configuration and Maintenancebull Updating Group Block Inventorybull Creating a New ARbull Setting Up Window Routing
To access these videos click here gtgt
Online Training is available at no
additional cost to all hotel associates
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn the Magic Front Desk Staff TrainingLet the Wyndham Rewards Wyzard guide you through this course to learn all about our Wyndham Rewards programme Throughout this course you will gain insights on how Wyndham Rewards is designed to benefit members as well as your hotel experience ways to create excitement and initiate conversation about the program throughout your hotel and learn the tools to track fees associated with the program Donrsquot forget to visit the hotel Business Centre in the course to find the resources and information to support managing your hotel
Step Up the Magic Member LevelsThis self-paced course provides vital information about the perks of our five member levels and how to deliver them to members at your hotel These courses cover why member levels are important to your hotel and the Wyndham Rewards program a detailed description of each level and associated perks and reporting and other resources available to help you execute member levels at your hotel
More details available here gtgt
eDesk Traininghellip Do more with eDeskAre you using Wyndham Rewards eDesk to its fullest potential This self-paced course provides an overview of the Wyndham Rewards eDesk system and ensures you are up-to-date to support and
manage the Wyndham Rewards program
bull Successfully navigating the eDesk property dashboardbull Finding information about members and valid enrollmentsbull Utilizing the Reservations Dashboard to enroll and post member stays and submit go free go
fast reimbursementsbull Understanding the Automatic Stay Posting process
More details available here gtgt Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Skills Tasks and Results Training (START) Programs
These programs provide instructions for training new or prospective hotel associates on how to perform key tasks along with the general hospitality knowledge and soft skills needed in the hospitality industry They can be administered in a classroom setting (START) or as a self-paced online module (quickSTART) with a skills mastery list validated by a supervisor There are three (3) programs available for training front-line associates
START Front Desk RepresentativeSTART Guest Room AttendantSTART Maintenance Employee
More details available here gtgt
Online Courses and Videos
Available 247 online courses and videos provide Owners General Managers and associates ongoing training from anywhere with a computer and Internet connection at a time that is convenient to them More details available here gtgt
Quick Tutorials
Our suite of tutorials is designed to provide you with basic knowledge of WHG resources and tools and how to use them We offer tutorials on tools such as MyPortal MyRequest Wyndham Rewardsreg (EMEA) Travel Agent Commissions mandatory for front desk associates RFP Process and Lanyon System Access these tutorials by going to MyPortal gt Learn with SoHO gt Quick Tutorials
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Classroom TrainingSoHO Regional Workshops
Are you interested in learning how to improve quality in your hotel Join us for the GFQ Workshop to better understand the process and the different tools and systems
provided to drive guest satisfaction on quality Herersquos what you can expect
bull Understand how the GFQ dashboard compiles quality along with guest satisfaction
data amp analytics to produce a score (ldquoGFQ Scorerdquo) specific to your hotel
bull Understand the process and resources available to succeed with the three Crsquos
(compliance cleanliness and condition)
bull Complete practical exercises online to enhance learning
bull Share examples of Best in Class and Best Practices with colleagues
bull Understand how different elements influence guest satisfaction and loyalty and
create quality in service and product (such as Medallia and Wyndham Rewards)
Guest Focused Quality (GFQ)
General Manager Deputy Manager Quality Manager Department Heads and any associate involved in the QA process
Languages
Duration
English German Turkish
2 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Regardless of what position you enter sales at your hotel or how many years of experience you have we think it is important to a companyrsquos success to build a sales culture that focuses on key fundamental basics to build upon Working from the same set of sales expectations allows us to achieve sales synergy and grow the company your revenues and your career During this course you will focus on basic sales strategies and learn techniques that will allow you to enhance and enrich your sales skills You will be immersed in the entire sales cycle engage in numerous activities receive valuable feedback and learn from our subject matter experts as well as network
with other Sales Professionals
Click here to read more details about this workshop
Contact us to talk about the many other courses we are able to provide for your Sales
Professionals as Customised Workshops
Sales Essentials
All sales professionals looking to improve their sales skills
Languages
Duration
English German Turkish
3 days
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Would you like the leaders in your hotel to be able to unleash the highest and best contribution of their teams toward your hotelrsquos most important priorities Can your leaders see their people as what Covey identified as ldquowhole peoplerdquo ndash body heart mind and spirit ndash and manage and lead accordingly Do your leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best time and time again If not then it is time to invest in a Great Leaders Great Teams Great Results Workshop
Click here to find out more
ldquoT he call and need of a new era is for greatness Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set a new skill-set and a new tool-setrdquo
Great Leaders Great Teams Great Resultstrade
Those in a leadership position Languages
Duration
English German
3 days
Audience
Continued onnext page
Stephen R Covey
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
A Meeting of the Minds workshop will enable delegates to discover their behavioural and thinking attributes and understand how they can communicate and work together more effectively It facilitates immediate increases in understanding and provides ongoing results such as
bull More creative problem-solvingbull Enhanced change managementbull Accelerated learningbull Leadership developmentbull Stronger communication skillsbull More dynamic teamsbull Increased trust
Participants will benefit from
bull Insight into how they think and behave (including a personal profile)
bull Increased understanding of how colleagues think and behave
bull Hands-on team-building exercisesbull Brain science and research
bull Tools for communication and workstyles
Your hotel will benefit from
bull A foundation for working more effectivelybull A new viewpoint on business challengesbull Communication strategiesbull More creative teams
bull Reduced conflict
For more information about Emergenetics visit wwwemergeneticscom
Emergenetics Meeting of the Mindstrade
General Managers or Department Heads (also perfect as a customised course for your hotel team)
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Wyndham Rewards is WHGrsquos award-winning loyalty program Join one of our Wyndham Rewards workshops to increase enrollments avoid paying additional fees and optimize the way in which you engage in the program The course focus can be adjusted to fit your teamsrsquo specific needs - do they need to become better at encouraging guests to become members are they new and have little or no knowledge of the program or is it a bit of everything We are flexible in the way that we align the content to meet your goals
COURSE OBJECTIVES
bull Highlight the benefits of Wyndham Rewards for both the hotel and the guest and be able to advise guests accordingly
bull Use selling techniques to gain more Wyndham Rewards members
bull Explain the actions to be taken to enroll members into Wyndham Rewards
bull Identify opportunities when to sell Wyndham Rewards
bull Explain how to use eDeskbull Access Wyndham Rewards reports on
MyPortal -for example to indicate revenue relation to Wyndham Rewards transactions
COURSE BENEFITS
bull Gain confidence understand the program fully and learn from best practices
Making Wyndham Rewardsreg a Success
Those responsible for selling Wyndham Rewards and handling program transactions This course is highly recommended for all front desk associates and sales associates
Languages
Duration
English German Trukish
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Does the service culture in your hotel need a new burst of energy Are you unsure of what your brandrsquos service culture is all about Either way our service culture workshops will help you differentiate your hotel from your competition We believe that a service culture is at the heart of your business and the key to your success It influences your customerrsquos decision whether or not to do business with you and generally has one of the biggest impacts on your guests and your teams
A service culture is the invisible force that drives your people to achieve work together as a team create guest satisfaction and reach your goals Our service culture workshops will ensure that there is a deep understanding of how everyone can live your brandrsquos service culture in order to make it as successful as it can be
COURSE OBJECTIVESbull Have a detailed understanding of the key
elements of your brand service culturebull Understand how a successful service
culture impacts results through increased guest loyalty and how each individual plays a major role in creating guest satisfaction
bull Share best practicesbull Present a part of the training and receive
feedbackbull Take away ideas for implementing and
living the service culture
bull Receive facilitator tips
COURSE BENEFITSHave a certified service culture trainer for the hotel who is able to deliver the service culture workshop to the rest of the hotel team
Bring Your Service Culture to Life
A dedicated Service Culture Champion ideally someone with good communication influencing power and presentation skills This course has particular relevance to associates who manage others and all associates responsible for guest satisfaction
Languages
Duration
English
1 day
Audience
Continued onnext page
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
COURSE OBJECTIVES
bull Different definitions and effective use of feedback coaching mentoring and counselling
bull Benefits of coaching and counsellingbull The coaching process and the practical
applicationbull The counselling process and the practical
applicationbull Coaching skillsbull The GROW modelbull Practise skills learnt with role play and
receive personal feedback
COURSE BENEFITS
bull Help associates to help themselves - support them to succeed
bull Get associates back on track towards high performance
bull Increased creativity in resolving various challenges
bull Positive impact on associatesrsquo motivation
bull The opportunity to put theory into
practice
This workshop is right for you if you answer any of the following questions with a yes Would you like to support your associates in reaching their highest potential Do you need to have that difficult conversation yoursquove been dreading with a poor performer Have you been talking and talking about standards but no one bothers to adhere to them Would you like to become a leader whorsquos known for growing talent and developing people Then join us
Our ldquoCoaching Your Team Members to Succeedrdquo workshop will teach you practical and effective techniques in how to give different kinds of feedback proven to help people help themselves These skills are essential to the success of anyone who is leading others and can be applied immediately
Coaching Your Team Members to Succeed
General Managers and those who are or want to be a coach to other associates Also those in a supervisor role needing to get staff members back on track when they are not performing or are performing poorly
Languages
Duration
English
1 day
Audience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
One of our priorities is to get closer to our regions One way we achieve this is by offering specific courses to you in your region and in the languages mentioned below These trainings are
bull Topics requested by a group of hotelsbull Specific webinars may be soft skills or system relatedbull Training that is bespoke to your operating franchise
Please contact us at internationaltrainingwyncom any time for further information such as how to book customized training and inquire about fees
We look forward to meeting you in one of our trainings hearing your feedback and supporting you on your learning and development journey with us
Most offerings are available in German Turkish and Arabic as well as in English
Contact us at internationaltrainingwyncom to get started
Additional Regional Solutions
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Itrsquos easy to get started Email your initial request to internationaltrainingwyncom providing as
much information as possible about your audience and desired topic
Training at Your Hotel
One of the most powerful ways to benefit from SoHO is to hire our industry experienced and knowledgeable facilitators to create customised development solutions in collaboration with you and address specific challenges or areas of opportunity This is your opportunity to have us deliver what you need at a time you need it and in a place most convenient to you
Possible topics include
bull Supervisory Management and Leadership Development Everything from essential leadership skills business presentation skills effective feedback techniques creating high performing teams effective delegation skills motivating and inspiring others driving and managing change effective time management performance management and many more
bull Sales Skills For Sales Professionals Front Desk or FampB Teams
bull Customer Experience Anything from Customer Service Fundamentals to Handling Customer Complaints to Telephone Skills
Customised Development Solutions for You and Your Teams
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Additional Services
bull Innovative and engaging online modules providing you with a continuously evolving learning and development solution tailored to the hospitality industry Using the latest technology the courses are accredited certificated training offered through our new partner who has over 30 years of hospitality experience
bull Stand-alone packages to give you access to up-to-date course materials from checklists to slide decks amp facilitator notes Wersquoll even provide train-the-trainer instruction if you wish
bull Customised webinars to ensure the right topics are delivered at the right time and accessible to your team without them having to travel
bull A variety of training series around essential topics such as hospitality service excellence revenue finance sales and more
bull Consultancy and support services around all LampD related topics such as team building setting up a training team for your hotel performance management and talent review ndash to name just a few
Benefit from an excellent return on investment with improved productivity and retention as well-trained people are able to deliver higher quality create greater guest satisfaction thus saving costsdriving more revenue and better results
Contact us to review amp discuss how to make training a vital part of your hotelrsquos long-term investment and growth strategy through our additional Learning amp Development Services
You can work with our Learning amp Development professionals to provide you with all you need to reap the many benefits of investing in your people We will be your source for
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Future courses will provide you with specific WHG content around your brand your service culture on-boarding new associates and much more
All learning is available on-the-go as well with the MOBILE APP allowing learners to access their training from their mobile devices with ease Modules are optimised for mobile learning and can be accessed anytime anywhere
Please contact us at internationaltrainingwyncom for a demonstration of FLOW ask questions and also to learn more about exciting functionalities such as Reporting Suite Module Builder Newsreel amp Noticeboard Talent Manager and Training Calendar
Enhanced Online Learning
As part of our Additional Services we are excited to be able to offer you the benefits of being able to provide continuously evolving learning and development solutions tailored to hospitality and providing accredited certificated training throughout the industry to your teams We have partnered with a leading expert in online learning ndash FLOW so that you can have a significant impact on productivity and profitability by developing and motivating your people reduce your training costs and increase sales
Online Learning Tools
bull Health amp Safetybull The Bartenderbull The Waiterbull Working in a Kitchenbull Service that Sellsbull Guest Servicebull The Receptionistbull Housekeeper
Each module hosts a stimulating variety of interactions games and activities designed to appeal to all learning styles Learning is validated through regular lsquopass to progressrsquo testing and a final exam where the learner will then receive certificate of achievement Courses include
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Learn a New Language
You can take advantage of our partnership with Rosetta Stone Enjoy a 10 discount on all language products so you can
bull Improve communication and marketability through better communication between associates and guests while also attracting guests from different countries
bull Reduce risks of language barriers for a better guest experience
bull Enhance employee productivity - Ensure associates have a clear understanding of what is expected from them
You can access these discounts by visiting MyPortal gt Learn with SoHO gt Training Resources and clicking on ldquoRosetta Stonerdquo For more information contact internationaltrainingwyncom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Stand-Alone Materials- coming soon
Traditional classroom style trainings are a powerful and effective method to facilitate learning pass on knowledge train skills and behaviours and enable delegates to interact share and learn from each other
If you
bull Need to train amp develop people in your hotel but donrsquot have the time or knowledge to prepare professional training course materials and have a trainer able to deliver our materials
Then inversting in WHG Stand-Alone materials is perfect for you because
bull You donrsquot have to invest time to plan research design write and create training
resources that meet your need
bull You can chose from a wide range of topics available at affordable prices
bull Last but not least they are available in English German Turkish and Arabic
Further BENEFITS of our course materialseditable design amp material reusable training course content and materials that are interactive amp engaging affordable and easy to use
Contact us at internationaltrainingwyncom to talk about your training needs and discuss what training course we can provide you with to meet them (to name just a few examples Hospitality Skills such as Customer Care Service Recovery Telephone Etiquette Sales skills for the FO or FampB Teams soft skills such as delegation time management stress management Human Resource topics such as Interviewing or Appraisal skills and many more)
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Customised Webinars
Webinars are both a practical time and cost saving alternative to traditional training methods ideal for topics that can be learnt in shorter periods of time and smart additions to training serving as follow-up refresher sessions or when more details are needed Particularly in a hotel where it is not easy to send someone to a training they can be an ideal way to increase knowledge improve skills or learn something new If you or someone in your team
bull Needs to know more about a particular topic but couldnrsquot find it in our EMEA catalogue or anywhere in SoHO
bull Has done all the training and read all the guides that are available but still have questions or would like more details
bull The right topics are delivered at the right time in an interactive fun amp effective way
bull The content is adapted to the specific learning needs of your people bull There are 11 opportunities for questionsbull Learning is at your own speedbull You save time amp money as it gives access to anyone in your team without them
having to travel or leave their workplace bull Last but not least they are available in English German Turkish and Arabic
Watch thisshort clip forfuther tips
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Revenue Management Academy - new
This new workshop has been created by the Revenue Management Academy and Learning amp Development teams as part of our Additional Services by Wyndham Hotel Group and taking a blended-learning approach This includes
bull Pre-course assignments ie online trainingbull A three day workshop in a classroom environment facilitated by a subject matter
expert and a trainerbull Post-course project given to you by your subject matter expert to track ROI
(Return on Investment)
Benefits
Gain confidence by understanding revenue management concept and process after having completed this workshop
Objectives
Upon completing this course revenue managers will be able to apply existing technology and reporting to conduct critical analysis of the hotelrsquos position on the market formulate strategic Revenue Management goals and make sound decisions to execute revenue strategy
This is a great opportunity for you to take your revenue strategy to the next level in order to achieve full revenue potential at your hotel Simply join Revenue Management Academy workshops delivered by highly experienced revenue team experts and trainers on everything from real-time pricing to top line strategy with focusing on the topics below
bull Revenue management concept essentials elements amp terminologybull Understanding your customers and their buying behavioursbull Optimizing every booking by independently yielding all segments and channelsbull Understanding how well the hotel is doing with the reports that assist with fair
market share forecasting occupancy and rate optimization tacticsbull and many more
More information will be provided soon in your WynConnect newsletter or contact us at internationaltrainingwyndhamcom
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Meet Our Facilitators
Our classes are led by experienced knowledgeable facilitators who are committed tocreating a learning environment that provides opportunities to help broaden your skills and professional knowledge Our training professionals are regionally based across EMEA to better serve your needs
Susanne Unger
Training Manager Over 30 years of hospitality industry experience
Fahri Eren
Regional Trainer - Central amp Eastern Europe Over 20 years of hospitality industry experience
Zak Iqbal
Learning amp Development Manager- Managed Hotels Over 20 years of hospitality industry experience
Susan Farnie
Director Talent Management Over 25 years of hospitality industry experience
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Donrsquot just take our word for it
ldquoI would like to take this opportunity to thankyou for your support and assistance duringthe ELO Workshop It was a wonderfulexperience I was impressed with yourdedication and professional skills I found theWorkshop very usefulrdquo
ndash General Manager Ramada Worldwide
ldquoThe training conducted by you was an amazing experience for me amp my entire team indeed you were extremely charming enthusiastic loud amp clear and a very approachable Trainerrdquo
ndash Operations Manager TRYP By Wyndham
ldquoExcellent presentation Some activities such as icebreakers and games added fun and made it very interactive Really enjoyed it a lotrdquo
ndash Front Office Manager
Ramada Worldwide
ldquoThank youhellip Everybody here is thrilled with the training and praising us on our decision to bring you hererdquo
ndash General Manager Ramada Worldwide
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
TestimonialsFacilitatorsAdditional Services
Online Training
General Manager Certification
| | | | | |About SoHO ClassroomTraining
Contact Us|
Contact Information
School of Hospitality Operations
Wyndham Hotel Group
The Triangle
5 Hammersmith Grove
London W6 OLG United Kingdom
E-mail internationaltrainingwyndhamcom
Website MyPortal gt Learn with SoHO
copy2017 Wyndham Hotel Group bull The information presented in the workshops and described in this catalogue is presented for your consideration and is for informational purpose only You will maintain full and complete control over and responsibility for the day to day operation of your property We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops Course content is subject to change
