Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 1
We’ll start at the top of the hour. This webinar will be recorded. You are muted. Use the Question Panel, please.
Welcome to The Lean Toolbox a part of the Lean Government webinar series
#leanpm136 Lean Government Series - The Lean Toolbox
February 11, 2014 1
Sorry, we don’t provide tech support. Have you tried… • Closing apps and browsers? • Logging out of and into GoToWebinar? • Switching your browser • Restarting your computer?
Current version of GoToWebinar: 5.9.0.1216 http://support.citrixonline.com/en_US/Webinar
Lean Government Series - The Lean Toolbox February 11, 2014 2
Steve Elliott, President Constant Improvement Consulting, Inc.
with Pat Wagner, Siera: Learn. Teach. Inspire.™
The Lean Toolbox
Feb 11, 2014 with Tim Sullard, Operations Manager
www.sieralearn.com
Program number: PM 136 Twitter: #leanpm136
Lean Government Series - The Lean Toolbox February 11, 2014 3
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 2
Welcome! Post your Do Not Disturb sign.
Pop and butter your popcorn.
Try out the Questions Panel.
Lean Government Series - The Lean Toolbox February 11, 2014 4
Materials Note-taking supplies Slide handout Exercise handouts
Lean Government Series - The Lean Toolbox February 11, 2014 5
Introducing Steve Elliott
Manager, business owner, trainer, consultant for 30+ years
Worked in public, private, and nonprofit sectors
Chief Deputy Treasurer in Boulder County, CO
Helped make Colorado a Lean Government
Lean Government Series - The Lean Toolbox February 11, 2014 6
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 3
Lean Government Series - The Lean Toolbox February 11, 2014 7
Agenda
Metrics: Acquiring Data To Solve Problems
5S: Sort, Straighten, Shine, Standardize, Sustain
Impact/Effort Quadrant: Filtering And Focusing
Kanban Cards: Effortless control over supplies
Divergent and convergent tools
Lean Government Series - The Lean Toolbox February 11, 2014 8
Behavioral Outcomes
Align everyone to the same course of action.
Apply Lean tools to improve processes.
Take charge of “what-if” meetings that drift and bring them back into focus.
Lean Government Series - The Lean Toolbox February 11, 2014 9
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 4
The right tool for the right job.
Lean Government Series - The Lean Toolbox February 11, 2014 10
There are more than 100 Lean tools to help you improve your process.
Lean Government Series - The Lean Toolbox February 11, 2014 11
4 Tools You Can Use Now
• Metrics • 5S • Impact/Effort Quadrant • Kanban
Lean Government Series - The Lean Toolbox February 11, 2014 12
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 5
Tool #1 Metrics
Lean Government Series - The Lean Toolbox February 11, 2014 13
Acquiring Data
• Analyze
• Record
• Sift
• Plot
• Weigh
• Count
• Time
Lean Government Series - The Lean Toolbox February 11, 2014 14
Don’t go nuts!
What questions need to be answered?
What data will get you the answers?
Lean Government Series - The Lean Toolbox February 11, 2014 15
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 6
There is usually one metric that answers the question:
Did we succeed?
Lean Government Series - The Lean Toolbox February 11, 2014 16
Tool #2 5S
Lean Government Series - The Lean Toolbox February 11, 2014 17
The 5 “S”s
Sort Straighten Shine Standardize Sustain
Lean Government Series - The Lean Toolbox February 11, 2014 18
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 7
The 5 “S”s
Sort: Organize, catalog, and label Straighten Shine Standardize Sustain
Lean Government Series - The Lean Toolbox February 11, 2014 19
The 5 “S”s
Sort Straighten: A place for just the things you use Shine Standardize Sustain
Lean Government Series - The Lean Toolbox February 11, 2014 20
The 5 “S”s
Sort Straighten Shine: Clean, sharp, and in working order Standardize Sustain
Lean Government Series - The Lean Toolbox February 11, 2014 21
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 8
The 5 “S”s
Sort Straighten Shine Standardize: Naming conventions and logical places Sustain
Lean Government Series - The Lean Toolbox February 11, 2014 22
The 5 “S”s
Sort Straighten Shine Standardize Sustain: Schedule regular times for 5S
Lean Government Series - The Lean Toolbox February 11, 2014 23
Exercise #1: 5S Your Space
It is obvious.
It is immediate.
Everyone can help.
Everyone can see the results.
Lean Government Series - The Lean Toolbox February 11, 2014 24
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 9
Exercise #1: 5S Your Space
1. Clean out your supply closet.
2. Get rid of things you don’t use.
3. Organize everything.
4. Keep it organized.
Lean Government Series - The Lean Toolbox February 11, 2014 25
Tool #3 Impact/Effort
Quadrant
Lean Government Series - The Lean Toolbox February 11, 2014 26
27 Lean Government Series - The Lean Toolbox February 11, 2014
IMP
AC
T
E F F O R T
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 10
28 Lean Government Series - The Lean Toolbox February 11, 2014
IMP
AC
T
E F F O R T
29 Lean Government Series - The Lean Toolbox February 11, 2014
IMP
AC
T
E F F O R T
The sweet spot! Maximum impact for minimum effort
Tool #3 Kanban
Lean Government Series - The Lean Toolbox February 11, 2014 30
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 11
Mom didn’t give the milkman a schedule. She simply put the empties on the front steps and the milkman replenished them. That is the essence of Kanban. Ernie Smith, Lean Event Facilitator, University of Tennessee
Lean Government Series - The Lean Toolbox February 11, 2014 31
Kanban for inventory
Lean Government Series - The Lean Toolbox February 11, 2014 32
Kanban reordering
Three pockets: – Reorder – Waiting for delivery – Blank cards
Lean Government Series - The Lean Toolbox February 11, 2014 33
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 12
Exercise #2: Kanban Cards
1. Inventory your supplies.
2. Decide when to order more.
3. Make a kanban card.
4. Place a kanban card at the reorder point.
5. Reorder when the kanban card shows up.
Lean Government Series - The Lean Toolbox February 11, 2014 34
Divergent/Convergent Tools
• Divergent: look for new ideas. – Example: brainstorming
• Convergent: weed out extraneous tasks and focus on priorities. – Example: Impact/Effort Quadrant
Lean Government Series - The Lean Toolbox February 11, 2014 35
Resources Visualization Methods For Management visual-literacy.org/periodic_table/periodic_table.pdf This is the scholarship behind the concept.
A Periodic Table of Visualization Methods visual-literacy.org/periodic_table/periodic_table.html This is a lovely tool. Just mouse over each of the elements for an example.
See Lean Thinking Reading List: www.sieralearn.com/introduction-to-lean-government-reading-list
Lean Government Series - The Lean Toolbox
February 11, 2014 36
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 13
Slide Number Image Attribution
3 Clever Cupcakes 2010. Licensed under CC BY 2.0. This is an adaptation of the original work. www.flickr.com/photos/clevercupcakes/4402962654
4 macaron*macaron 2006. Licensed under CC BY 2.0. www.flickr.com/photos/lonelycamera/226967856
4 Ginny 2008. Licensed under CC BY 2.0. www.flickr.com/photos/ginnerobot/3098219447
4 Petras Gagilas 2009. Licensed under CC BY 2.0. www.flickr.com/photos/gagilas/3710480555
6 © Duane Leise
Credits
Lean Government Series - The Lean Toolbox February 11, 2014 37
Slide Number Image Attribution
15 ceasol 2008. Licensed under CC BY-SA 2.0. www.flickr.com/photos/ceasol/2695333518
32 © Steve Elliott
Credits
Lean Government Series - The Lean Toolbox February 11, 2014 38
The Lean Government Series JULY 9, 2013 PM 130 - Introduction To Lean Government
SEPTEMBER 10, 2013 PM 131 - Define Customer Value
OCTOBER 8, 2013 PM 132 - Muda Eyes: Learn to See Waste
NOVEMBER 5, 2013 PM 133 - Lean Leadership: The Long Game
DECEMBER 3, 2013 PM 134 - Cultivate Change Agents in Your Organization
JANUARY 21, 2014 PM 135 - Embrace Resistance: Turn Cynics Into Supporters
FEBRUARY 11, 2014 PM 136 - The Lean Toolbox
MARCH 11, 2014 PM 137 - Value Stream Mapping: Weed Out the Waste
APRIL 8, 2014 PM 138 - Overnight Success in One Week: The Team Approach
MAY 6, 2014 PM 139 - The Totally Lean Organization
Lean Government Series - The Lean Toolbox February 11, 2014 39
Lean Government Series - The Lean Toolbox with Steve Elliott
2/11/14
Siera: Learn. Teach. Inspire™ www.sieralearn.com 14
40 Lean Government Series - The Lean Toolbox February 11, 2014
For More Information
Constant Improvement Consulting, Inc. Steve Elliott, President constantimprovementinc.com 303-775-5881 [email protected] Siera: Learn. Teach. Inspire.tm
sieralearn.com 303-778-0880 [email protected]