27
IASA BUSINESS IT ARCHITECTURE SERIES (BITAS) ASIA CONFERENCE 2018 26 JULY 2018
IASA BUSINESS IT ARCHITECTURE SERIES
(BITAS)
ASIA CONFERENCE 2018
26 JULY 2018
01
02
03
CURRENT PUBLIC SERVICE LANDSCAPE
DIGITAL REFORMATION IN MALAYSIA PUBLIC SECTOR
CONTENTS
04
IMPACT ON PUBLIC SERVICE DELIVERY
TRANSFORMING PUBLIC SERVICE DELIVERY
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
05 WHY DIGITAL REFORMATION
Presentation
Sub topic
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CURRENT PUBLIC
SERVICE LANDSCAPE01
EXPERIENCING VUCA WORLD AS THE NEW NORMAL
Source: http://www.pwc.co.uk/issues/megatrends.html
CURRENT PUBLIC SERVICE LANDSCAPE
Digital To The CoreUncertainVolatile
Disruptive
TechnologiesProcessing
Anywhere/Everywhere
Hyperconnected
01 02 03 04
Shift In Economic
Global Power
Demographic & Social Change
Rapid Urbanisation
Policies & Regulations
Climate Change & Resource Scarcity
Technology Breakthrough
Complex Ambiguous
Presentation
Sub topic
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IMPACT ON PUBLIC
SERVICE DELIVERY02
NAVIGATING THE VUCA WORLD
IMPACT ON PUBLIC SERVICE DELIVERY
Digital To The Co re
“ In today’s era of volatility, there is
no other way but to re-invent. The
only sustainable advantage you
can have over others is agility,
that’s it. Because nothing else is
sustainable, everything else you
create, somebody else will
replicate ”
JEFF BEZOS, AMAZON FOUNDER
“02 Under Standing
03 Clarity
04 AgilityClear direction
Empathy & sensing
Option &
Recommendations
Adaptive to rapid change
01 Vision
Presentation
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TRANSFORMING PUBLIC SERVICE DELIVERY 03
TRANSITIONING TO DIGITAL SERVICE DELIVERY
TRANSFORMING PUBLIC SERVICE DELIVERY
“ You can’t delegate digital
transformation for your company…
you and your executives have to
own it! Executives need to engage,
embrace and adopt new ways of
working with the latest and
emerging technologies ”
BARRY ROSS, CEO AND CO-
FOUNDER, ROSS & ROSS
INTERNATIONAL
Source: http://sloanreview.mit.edu/article/digital-maturity-not-digital-transformation/ (4 April 2017)
“
02
How your businesses/services respond
to Digital Technologies Trend
How an organization implements
technologies together with strategy,
talent management, structure and
leadership
How an organization instills a digital
culture where digital data is at the core
01 02 03
INNOVATING DIGITAL PUBLIC SERVICE DELIVERY
TRANSFORMING PUBLIC SERVICE DELIVERY
“ Change is the law of life and those
who look only to the past or present
are certain to miss the future ”
JOHN F. KENNEDY
Source: www.europeanbusinessreview.com, 23 Sept 2016
“
““ The measure of intelligence is
the ability to change ”
ALBERT EINSTEIN
INTELLIGENCE
(MEANINGFUL
INSIGHTS)
Digital technologies
yielding unprecedented
amounts of data about the
business/service
ecosystems
(e.g. - business
intelligence, data analytics,
design thinking, business
scenarios)
INTEGRATION
(ORGANIZATIONAL
STRUCTURE &
CAPABILITIES)
Digital technologies
bring greater
connectivity between
people and/or
processes
(e.g, - data sharing,
shared services,
collaboration,
governance)
IMPACT
(VALUE
CREATION)
Customer value an
organization can bring by
leveraging digital
technologies
(e.g. – competitiveness,
effectiveness,
satisfaction, happiness)
UNDERSTANDING MALAYSIAN DIGITAL GOVERNMENT EVOLUTION
TRANSFORMING PUBLIC SERVICE DELIVERY
Internet of
Information
Internet of
ProcessesInternet of
PeopleInternet of
Things
INFORMATION
Using government website
to get information
STATIC
TRANSACTION
Using online services to do
transaction
FLUID
TRANSFORMATION
Using online services to create opportunities via public
participation
DYNAMIC
Developed Nation
Top 20 nation in economic
development, social
advancement & innovation
eGov 1.0
eGov 2.0
eGov 3.0
DIGITAL
GOVERNMENT
1995 2007 2015 -2020 2050
PRODUCTIVITY + EFFICIENCY+ OPENNESS + TRANSPARENCY + INCLUSIVENESS
ICT VISION
TRANSFORMING PUBLIC SERVICE DELIVERY
CH
AL
LE
NG
ESD
RIV
ER
SVision 2020
Eleventh
Malaysia Plan
Technology trends
& disruptive
technologies
Digital Industry
Based Economy
More sophisticated
citizen needs
Citizen
engagement
High expectations
from the younger
generation
Change in technology,
culture and demography
Presentation
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MALAYSIA INITIATIVES TOWARD DIGITALIZATION
04
BASIC PRINCIPLES
ENABLING
ECOSYSTEM
ICT STRATEGIC
THRUSTS
PROFESSIONAL &
CAPABLE HUMAN
CAPITAL
CONSOLIDATED
DIGITAL
SERVICES
OPTIMIZATION OF
SHARED SERVICES
AND CYBER
SECURITY
DYNAMIC &
COLLABORATIVE
ICT
GOVERNANCE
DATA
DRIVEN
GOVERNMENT
1
2
34
5
PUBLIC SECTOR ICT STRATEGIC PLAN 2016 – 2020
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DIGITAL
GOVERNMENT
STRATEGIC
THRUSTS
ENABLING
ECOSYSTEM
BASIC
PRINCIPALS
5
7
7
EA - ENABLING ECOSYSTEM FOR DIGITAL DELIVERY
ENHANCING SERVICE DELIVERY
WITH CITIZENS AT THE CENTRE
1. Reducing bureaucracy
2. Improving delivery process to
increase responsiveness
3. Leveraging data to enhance
outcomes and lower costs
4. Expanding outreach of services
5. Increasing accountability
(transparency and outcomes)
How your business responds to
digital technologies trend?
How an organization implements
technology together with
organizational structure & governance?
• Business Architecture (innovative
end-to-end services)
• Information Architecture
(information/data sharing)
• Application Architecture (eliminate
redundancy and leverage integration)
• Technology Architecture
(consolidated robust technology
solution & private cloud)
1
2
http://1govea.mampu.gov.my
3How an organization instills a digital
culture where digital data is at the core?
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
PUBLIC SECTOR ENTEPRISE ARCHITECTURE (1GOVEA)
Enterprise architecture is a
structured approach used to
define an organisation across
different domains. It is often used
as a practice to help transform the
organisation through
understanding, reconciling and
planning across the Business,
Data, Application and
Technology domains.
INFO
T 6T 5T 4T 3
Public Services Delivery Digitalisation Plan
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
INTEGRATED,
INCLUSIVE
AND SECURED
DIGITAL
SERVICES
T1 T 2
DATA DRIVEN
DIGITAL
SERVICE
DELIVERY
DIGITAL
SERVICE
BRANDING,
PUBLICITY &
PROMOTION
LEGISLATIVE
AND
GOVERNANCE
CAPABILITY
& CAPACITY
BUILDING
2 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies 3 Strategies
7 Program 4 Program 5 Program 5 Program 4 Program 4 Program
21 Activities 24 Activities 11 Activities 13 Activities 12 Activities 12 Activities
PUBLIC SECTOR CYBER SECURITY FRAMEWORK (RAKKSSA)
6Strategic
Thrusts
13Strategies
29Programs
Activities
93
DIGITAL
SERVICE
DELIVERY
SYSTEM
OUTCOME
OPTIMISATION
IDENTIFY
PROTECT
DETECT
RESPONSERECOVER PROCURE
SECURITY AUDIT
ENFORCE
MALAYSIA’S INITIATIVES TOWARD DIGITALIZATION
EXPERIENCE - DRIVEN PUBLIC SERVICE
01 02
03
06
Help achieving
service delivery
excellence
Access to
seamless
online services
Towards
cashless
society
Open data
crowdsourcingData driven
decision making
Information
sharing hub
04
05
MAMPU as Public
Sector Digital
Government
Leader
Consolidated And Secured Network
Omni Channel
Anytime, Anywhere
Government Shared Services
Cost Optimization
• Public Sector Data Center (PDSA)
• Integrated Government
Telecommunication Network (1Gov*Net)
• Unified Government Communication
Collaborative Services (1GovUC )
• Government Public Key Infrastructure
(GPKI)
• Public Sector Cyber Security Framework
(RAKKSA)
• Compliance to International Security
Standard
• Malaysian Public Sector Business Process
Digital Tools (MyISMS) & Business
Continuity Management Systems (BCMS)
• Cyber Security Development Project
(CSDeP)
• Malaysian Information Security,
Governance, Risk and Compliance
(MyISGRC)
2
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DIGITAL GOVERNMENT INITIATIVES
CONSOLIDATED
DIGITAL SERVICES
• Government Online
Services Gateway(GOSG)
• MalaysiaBiz
• 1Malaysia One Call Center
(1MOCC)
• Government Mobile
Application Gallery
(GAMMA)
• Digital Document
Management System
(DDMS) 2.0
• Government Data
Optimization Transformation
Services (GDOTS)
i. Public Sector Big Data
Analytics (DRSA)
ii. Public Sector Open Data
(DTSA)
• Government Information
Sharing Hub (myGDX)
13
OPTIMISATION OF
SHARED SERVICES
& CYBER
SECURITY
DATA DRIVEN
GOVERNMENT
DYNAMIC &
COLLABORATIVE
ICT GOVERNANCE
4
• Public Sector ICT Strategic Plan
• Government Service Delivery
Digitalisation Plan
• Public Sector Enterprise
Architecture (1GovEA)
• Collaborative Strategic with
Stakeholders
• Policies & Guidelines
5PROFESSIONAL &
CAPABLE HUMAN
CAPITAL
• Digital Government Competency
& Capability Readiness
(DGCCR)
• Capability Development
Roadmap for ICT Scheme
Personnel (CDR)
19
C I T
I Z
E N
S
AG
EN
CIE
S
LIFE EVENT FRAMEWORK– G2C PARADIGM
GOVERNMENT ONLINE SERVICES GATEWAY
20
GOVERNMENT ONLINE SERVICES GATEWAY (MyGDX)
National Registrat
ion Department
Legend:
Data from repository/provider agency to consumer
agency
Data from agency to repository
21
HEALTH DIGITALOCEAN
ENTERPRISEHEALTH
DATA LAKE
GOVERNMENTHEALTH
DATA LAKE
Public SectorData Ocean
Private EnterpriseData Ocean
National Data Ocean
HEALTH DATAOCEAN
PRIVATEHEALTH
DATA LAKE
PUBLIC HEALTHDATA LAKE
TRANSPORT DATAOCEAN
PRIVATETRANSPORTDATA LAKE
PUBLICTRANSPORTDATA LAKE
EDUCATION DATA
OCEAN
PRIVATEEDUCATIONDATA LAKE
PUBLICEDUCATIONDATA LAKE
Data Cleaning Data Processing
Methodology Technology
Category Visualization
Analytics
NATIONAL DATA OCEAN
e.g.
QUALITY OF LIFECOST OF LIVINGCOST OF GOODS
PUBLIC SECTOR DATA OCEAN
PRIVATE ENTERPRISEDATA OCEAN
PSDO
PEDO
NDO
Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government transformation – MAMPU will be leading the Public Sector agencies towards building the National Data Ocean (NDO)
Lead by MAMPU
Lead by MDEC
GOVERNMENT DATA OPTIMIZATION TRANSFORMATION SERVICES (GDOTS)
22
Provides integrated shared services for government agencies
in Putrajaya using green technology. Services provided are:
The Public Sector Data Center (PDSA)
Internet
1Gov*Net
Legend:
1GOVNET INTERNET
MOH, MOE, JAWHAR,
MOF
KPKT, KKMM, AGC, JIM
MOHE, MOTAC, MOA,
JPN
PDSA
CYBERJAYA
PDSA
PUTRAJAYA
PDSA ENSTEK
PUTRAJAYA CAMPUS
NETWORK
The Public Sector Data Center (PDSA)
Presentation
Sub topic
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05 WHY DIGITAL REFORMATION
WHY DIGITAL TRANSFORMATION
4
6
3
1
2
5
Meet the citizens
expectation
Digital First,
Citizen
Focused
New way of
Delivering
Public
Services
End-to-End, citizen
centric, user
friendly interface
and personalised
services
Inter agency
data sharing
Enable and encourages
investment in new
business areas
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26
Effective leadership to lead & manage change
Clear roles and responsibilities
Organisational agility
Comprehensive value chain
Sufficient budget
Competent resources with required skills
Culture for innovation
CRITICAL SUCCESS FACTORS: DIGITAL
TRANSFORMATION
Source: Jain & Jain (2017), Leveraging EA for Digital Business & IT Transformation, Vol 30, No 6, Cutter Business Technology Journal
http://www.might.org.my/download/the-future-of-malaysian-public-service-2020-and-beyond/
LEADERSHIP
ORGANISATIONAL DESIGN
SERVICE DELIVERY STRATEGY
PEOPLE AND TALENT
CULTURE AND MINDSET
“… the 4th Industrial Revolution will disrupt existing business
model and will require new human capital skillsets ..
… The National public sector will need to evolve and adopt
quickly to these changes to remain relevant “
TAN SRI DR ALI HAMSA
Chief Secretary to the Government of Malaysia –
1st Nov 2017
All information incorporated within this slide is created for
Malaysian Administrative Management and Planning Unit (MAMPU),
Prime Minister’s Department, Malaysia.
All information is the property of MAMPU and any unauthorized reproduction is prohibited
THANK YOU
