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Partner Boot Camp – Fusion HCM Global HR Appendix Instructor Guide July 25, 2013
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Partner Boot Camp – Fusion HCM Global HR Appendix Instructor Guide

July 25, 2013

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Disclaimer This document contains proprietary information and is protected by copyright and other intellectual property laws. You may copy and print this document solely for your own use in an Oracle training course. The document may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not use, share, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, or distribute this document in whole or in part without the express authorization of Oracle. The information contained in this document is subject to change without notice. If you find any problems in the document, please report them in writing to: Oracle University, 500 Oracle Parkway, Redwood Shores, California 94065 USA. This document is not warranted to be error-free. Restricted Rights Notice If this documentation is delivered to the United States Government or anyone using the documentation on behalf of the United States Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS The U.S. Government’s rights to use, modify, reproduce, release, perform, display, or disclose these training materials are restricted by the terms of the applicable Oracle license agreement and/or the applicable U.S. Government contract. Trademark Notice Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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CONTENTS Lesson 1: Appendix ..................................................................... 1

Getting Started with an Implementation........................................................ 2 Objectives ............................................................................................... 3 Overview of Getting Started ...................................................................... 4 Initial Implementation Users ..................................................................... 5 Initial Activities ........................................................................................ 6

Oracle Fusion Applications Terminology ......................................................... 8 Data Sharing ........................................................................................... 9 Business Units ....................................................................................... 10 Effective Dates ...................................................................................... 11

Define Custom Enterprise Scheduler Jobs .................................................... 12 Instructor Note: Lesson Purpose .............................................................. 13 Objectives ............................................................................................. 14 Enterprise Scheduler Job ......................................................................... 15 Manage Job Definitions ........................................................................... 16 Manage List of Values Sources ................................................................. 17 Example of Scheduler Job ....................................................................... 18 Reference Resources .............................................................................. 19 There are no demonstrations or activities for this lesson ............................. 20 Lesson Highlights ................................................................................... 21

Lesson Highlight Details ........................................................................ 22 Define Help Configuration .......................................................................... 23

Objectives ............................................................................................. 24 Set Help Options .................................................................................... 25

Instructor Note: Set Help Options Demonstration .................................... 26 Demonstration: Set Help Options ........................................................... 27

Reference Resources .............................................................................. 29 Highlights ............................................................................................. 30

Define Profile Options ............................................................................... 31 Profile Options ....................................................................................... 32 Profile Option Categories ......................................................................... 33 Profile Option Levels and Values .............................................................. 34

Define Lookups ........................................................................................ 36 Key Concepts ........................................................................................ 37 Manage Lookups .................................................................................... 39

Oracle Fusion Watchlist ............................................................................. 40 Oracle's Cloud Architecture ........................................................................ 41

Instructor Note: Oracle Cloud Terminology ................................................ 42 Oracle Cloud Terminology ....................................................................... 43

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 1

Lesson 1: Appendix This appendix includes the following topics:

• Defining Help configuration • Defining profile options • Defining lookups • Defining document sequences • Oracle Fusion reporting and analytics • Oracle Fusion Watchlist

Lesson 1: Appendix

2 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Getting Started with an Implementation

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 3

Objectives After completing this lesson, you should be able to anticipate actions required before beginning an implementation by understanding what is involved in:

• Setting up implementation users - Preparing the Oracle Fusion Applications super user for user management and configuration - Preparing the IT Security Manager job role for user and role management

• Defining implementation users

This lesson does not cover:

• Generating a functional setup task list before implementing users • Defining users after setting up basic enterprise structure

Lesson 1: Appendix

4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Overview of Getting Started This lesson introduces the initial activities in an Oracle Fusion Applications implementation:

• Preparing Oracle Fusion Applications for: - User management - Configuration - Role management

• Synchronizing users and roles in the Lightweight Directory Access Protocol (LDAP) with Oracle Fusion Human Capital Management (HCM)

• Creating implementation users

_______________________________________________________ NOTE: These steps are performed after installation and provisioning, and before setting up enterprise structures and implementing projects. Between preparing users and synchronizing users and roles from LDAP, your enterprise needs to configure offerings and set up task lists. Between synchronizing users and roles from LDAP and setting up enterprise structures, your enterprise needs to create initial implementation users.

In Oracle Fusion Applications, you manage users and security through Oracle Fusion Human Capital Management (HCM) user management flows, which are included in each of the offering task lists. However, the HCM task flows require that enterprise structures have been set up, and yet to add users who can set up enterprise structures you need to have set up HCM. Therefore, you need to create one or more initial implementation users who have the access needed for.

• Implementation project management • Initial enterprise structures management

• User management

Lesson 1: Appendix

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Initial Implementation Users In Oracle Fusion Applications, you manage users and security through Oracle Fusion Human Capital Management (HCM) user management flows, which are included in each of the offering task lists. However, the HCM task flows require that enterprise structures have been set up, and yet to add users who can set up enterprise structures you need to have set up HCM. Therefore, you need to create one or more initial implementation users who have the access needed for.

• Implementation project management • Initial enterprise structures management

• User management

Lesson 1: Appendix

6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Initial Activities For a standard, full implementation of Oracle Fusion Applications, the initial activities are as follows:

1. The Oracle Identity Management System Administrator user prepares the Oracle Fusion Applications super user for user management and configuration tasks.

2. The Oracle Identity Management System Administrator user provisions the IT Security Manager job role with roles for user and role management.

3. The Oracle Fusion Applications super user synchronizes LDAP users with HCM user management so that users can be provisioned with roles through HCM.

4. The Oracle Fusion Applications super user signs in to Oracle Fusion Applications and performs the Create Implementation Users task to create one or more IT security manager and administrator users provisioned with security administrative entitlement.

Lesson 1: Appendix

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5. The newly created IT Security Manager user signs in to Oracle Fusion Applications and performs the Create Implementation Users task to create implementation project managers.

6. The newly created IT Security Manager user signs in to Oracle Fusion Applications and performs the Create Implementation Users task to create users for enterprise structure setup, and creates a data role for HCM setup and provisions that role to the enterprise structure setup users.

The procedures named in this lesson for getting started are presented in Getting Started with Oracle Fusion Applications: Common Implementation. You can find this document (ID: 1387777.1) on My Oracle Support, https://support.oracle.com.

Lesson 1: Appendix

8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Oracle Fusion Applications Terminology This topic discusses the following Oracle Fusion Applications terminology:

• Data sharing • Business units • Effective dates

Lesson 1: Appendix

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Data Sharing You can set up data sharing across your organization using sets. Sets are:

• Used for partitioning reference data into smaller portions, or sets • Can be assigned to different business units (organizations within your enterprise) • Also known as Reference Data Set

The Oracle Fusion HCM objects that are set enabled are:

• Departments • Locations • Jobs • Grades

Lesson 1: Appendix

10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Business Units Business Units:

• Offer your organization a flexible structuring device through which you can implement Oracle Fusion HCM, based on how your business is organized

• Are always associated with a SetID, which determines values in control tables to which a business unit has access

Lesson 1: Appendix

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Effective Dates Effective dates:

• Enable the system to maintain history on data • Specify when data goes into effect • Ensure that data is valid at a given point of time

Lesson 1: Appendix

12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Define Custom Enterprise Scheduler Jobs This section describes the tasks under the task list Define Extensions for Workforce Deployment > Define Custom Enterprise Scheduler Jobs for Workforce Deployment.

Lesson 1: Appendix

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Instructor Note: Lesson Purpose The purpose of teaching this lesson at this point is to make students understand what are custom jobs and processes, since we talk about scheduling and running processes in the subsquent lessons.

Lesson 1: Appendix

14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Objectives After completing this lesson, you should be able to:

• Describe what enterprise scheduler job definitions are. • Identify the purpose of list of values sources.

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 15

Enterprise Scheduler Job An Oracle Enterprise Scheduler job is an executable that users can run to process data, for example to validate invoices or create journal entries. Some jobs also provide report output, for example tax reports used for reporting to tax authorities. Related concepts include:

• Process or Scheduled Process • Job Definition • Parameters

Lesson 1: Appendix

16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Manage Job Definitions

• Process or Scheduled Process: A unique submission or run of a job. For example, users can run a process for a specific job to post journal batches for one accounting period, and submit another process for a different accounting period. Each run of the same job has a unique process ID.

• Job Definition: The metadata for the job that allows it to be run, for example the job type, location of the executable, and parameters available to users.

• Parameters: Filters that users can set when they submit a process, for example, a date range for document creation date. The process then includes only records with a creation date within the specified range.

Predefined jobs are used in various Oracle Fusion applications. Your technical administrators can create custom jobs and job definitions based on Java, PL/SQL, or any other supported technology. You can optionally update aspects of these custom jobs, including:

• Editing job display names, for example to use terms that are more familiar to your users.

• Editing parameter display names, using the Prompt field. • Using the Tooltip Text field to add parameter help text that appears when users

focus on the parameter. For example, you can provide restrictions or considerations specific to your company's needs.

To edit custom job definitions, access the Manage Job Definitions page from either:

• The Setup and Maintenance work area. You must select the task that contains the name of the Java EE application to which the job definition belongs. For example, use the Manage Custom Enterprise Scheduler Jobs for Payables and Related Applications task for Oracle Fusion Expenses job definitions.

• Oracle Enterprise Manager Fusion Applications Control.

Lesson 1: Appendix

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Manage List of Values Sources A list of values source:

• Determines where a list of values comes from and what the specific values are. • Are used for job parameters so that users can select a value for the parameter.

Your technical administrator can create lists of values sources, for example, one for country names to be used for a Country parameter in a job definition. When users schedule a process based on this job, they can select a country as a value for this parameter. The Manage List of Values Sources page is accessed using the same Manage Custom Enterprise Scheduler Jobs tasks.

Lesson 1: Appendix

18 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Example of Scheduler Job Maintaining Person Keywords Several attributes of person, employment, and profile records are used as person-search keywords. Keyword values are copied automatically from the originating records to the PER_KEYWORDS table, where they are indexed to improve search performance. Whenever the value of a keyword attribute changes (for example, if a person acquires a language skill or a different phone number), an event is raised. In response, services run a process to update the relevant attributes for the person in the PER_KEYWORDS table; therefore, most changes are made in PER_KEYWORDS immediately and automatically. When you create a new person record, keyword values for that person are copied automatically to the PER_KEYWORDS table. Although most changes to the PER_KEYWORDS table are made automatically, you need to run the Update Person Search Keywords process regularly because the automatic process does not apply future-dated changes to the PER_KEYWORDS table. Running the Update Person Search Keywords process also ensures that all changes are copied to the PER_KEYWORDS table, despite any temporary failures of the automatic process. Scheduling the Update Person Search Keywords Process You can run the Update Person Search Keywords process manually or schedule it to run at regular intervals (for example, weekly at a specified time). The likely volume and frequency of changes to person records in your enterprise will determine how often you run the Update Person Search Keywords process:

• If the volume and frequency are high, you need to schedule the process to run frequently.

• If the volume and frequency are low, running the process once a month is recommended.

When you run the Update Person Search Keywords process, the whole PER_KEYWORDS table is refreshed; therefore, you are recommended to run the process at times of low activity to avoid performance problems.

Lesson 1: Appendix

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Reference Resources Related Resources:

• Oracle Fusion Applications Administrator's Guide • Oracle Fusion Applications Common Implementation Guide

Lesson 1: Appendix

20 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

There are no demonstrations or activities for this lesson

Lesson 1: Appendix

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Lesson Highlights In this lesson, you should have learned to:

• Describe what enterprise scheduler job definitions are. • Identify the purpose of list of values sources.

Lesson 1: Appendix

22 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Lesson Highlight Details Enterprise Scheduler Job Definitions An Oracle Enterprise Scheduler job is an executable that users can run to process data, for example to validate invoices or create journal entries. Related concepts include:

• Process or Scheduled Process: A unique submission or run of a job. • Job Definition: The metadata for the job that allows it to be run. • Parameters: Filters that users can set when they submit a process.

Predefined jobs are used in various Oracle Fusion applications. Your technical administrators can create custom jobs and job definitions based on Java, PL/SQL, or any other supported technology. List of Values Sources A list of values source:

• Determines where a list of values comes from and what the specific values are. • Is used for job parameters so that users can select a value for the parameter.

Your technical administrator can create lists of values sources, for example, one for country names to be used for a Country parameter in a job definition.

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 23

Define Help Configuration This lesson describes the tasks in the Define Help Configuration task list, which enable you to set up Oracle Fusion Applications Help:

• Set Help Options • Assign Help Text Administration Duty • Manage Help Security Groups

Lesson 1: Appendix

24 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Objectives After completing this lesson, you should be able to:

• Set options for the features available in the help system.

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 25

Set Help Options Use the Set Help Options task from the Setup and Maintenance work area to control the behavior of certain features in Oracle Fusion Applications Help. Some of these options may not be available, depending on what is set for help feature choices on the Configure Offerings page in the same work area.

• Collaboration Features: Enable or disable discussion forums and announcements.

• Web Sites Available from Help Site: Enable or disable links in the global area of Oracle Fusion Applications Help that go to Oracle web sites.

• Custom Help: Define the name and logo used to identify custom help. For example, the logo would be displayed next to the title of custom help files in search results. If you are using Oracle User Productivity Kit (UPK) content as custom help, enter the default location where the UPK player packages reside.

• Oracle User Productivity Kit: If you are using UPK, you can provide a link in the global area of Oracle Fusion Applications Help that goes to your UPK library. Note: If you have UPK versions earlier than 3.6.1, then you cannot add UPK demos as custom help, so the link is the only way for users to access custom UPK content from the help site.

• Privacy Statement: Optionally replace the predefined privacy statement in the footer of Oracle Fusion Applications Help with your own statement.

Lesson 1: Appendix

26 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Instructor Note: Set Help Options Demonstration -_-_-_-_-_- INSTRUCTOR NOTE -_-_-_-_-_- Before class or before the demonstration, make sure that the two discussions-related help options are selected, so that you can demonstrate disabling them.

Lesson 1: Appendix

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Demonstration: Set Help Options

Background Your company has a policy against employees participating in discussion forums. You are setting up Oracle Fusion Applications Help and must disable access to discussions. Demonstration Scope Deselect discussions-related help options and review the impact in Oracle Fusion Applications Help. Demonstration Steps

1. In the global area Help menu, select Applications Help. Location: New browser tab with Oracle Fusion Applications Help showing Information The global area of Oracle Fusion Applications Help contains the Oracle Forums link.

2. Open any help file to see the Discuss link.

3. Close the entire browser window for Oracle Fusion Applications Help.

4. In the Setup and Maintenance work area Tasks pane Name field, enter Set Help Options.

5. Press Enter.

6. In the All Tasks section Set Help Options row, click Go to Task. Location: Set Help Options page

7. In the Collaboration Features section, clear the Enable local discussions on help option.

Lesson 1: Appendix

28 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

8. In the Web Sites Available from Help Site section, clear the Discussion forums on Oracle Technology Network option.

9. Click Save and Close.

10. Repeat steps 1 through 3, this time checking that the discussion-related links are no longer there.

Lesson 1: Appendix

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Reference Resources Related Resources:

• Oracle Fusion Applications Common Implementation Guide • Oracle Fusion Applications security reference manuals • Oracle Fusion Middleware Authorization Policy Manager Administrator's

Guide (Oracle Fusion Applications Edition) • Oracle Fusion Applications Security Guide

Lesson 1: Appendix

30 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Highlights In this lesson, you should have learned to:

• Set options for the features available in the help system.

Lesson 1: Appendix

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Define Profile Options In this section, you will learn key concepts about:

• Profile Options • Profile Option Categories • Profile Option Levels and Values • Common Profile Options to Set Up

Lesson 1: Appendix

32 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Profile Options Profile options are global configuration settings that users can modify to change the way an application works. For example, settings such as user preferences and application configuration parameters can be modified as per the user's requirements. You can use profile options to modify:

• The look and behavior of the application's user interface • User preferences such as settings used for social networking • The business logic of the application • Log settings and processing options that determine how and where information is

stored

A profile option is made up of the following:

• Name • Application and module • Values • Categories • Hierarchy level

You can modify any of these constituents of the existing profile options, but system administrators must have enabled the profile option for modification.

Lesson 1: Appendix

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Profile Option Categories Profile options are grouped into categories depending upon the functional area in which the profile options are used. For example, in Oracle Fusion Receivables, the Transactions profile option category groups the profile options related to Receivables transactions processing, such as Require Adjustment Reason, Invoices with Unconfirmed Receipts, Use Invoice Accounting for Credit Memos, and so on. Profile option categories facilitate searching and defining data security. A profile option can be grouped into more than one category.

Lesson 1: Appendix

34 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Profile Option Levels and Values Profile Option Levels In an application, the display and availability of profile options depends upon the hierarchy level at which it is enabled. The different hierarchy levels are:

1. Site level - the lowest level of hierarchy that unless superceded by any other level provides accessibility to all the users of the application, across the deployment site. In a multi-tenant environment, Site is scoped per tenant.

2. Product level - the next level in the hierarchy that applies to the selected product family (product offering within Oracle Fusion, such as Financials) and its specific users. For the same user, the profile option at this level supercedes any site level profile option setting.

3. User level - the highest level in the hierarchy that applies to the specific user or user role and supercedes any product or site level setting that was earlier associated with the user.

Profile options defined at higher levels override the profile options at the lower level. Profile Option Values Profile values determine application behavior that you want at the selected level. Context such as user session or accessed product determines which profile option value is associated with the profile option name. The following example of the profile option FND_LANGUAGE shows how the profile values determine the default language of the application at various levels.

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 35

Lesson 1: Appendix

36 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Define Lookups In this section, you will learn key concepts about:

• Lookups, their constituents, and their types • Managing lookups

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 37

Key Concepts Lookups are containers for the list items that appear in an application. Users select one of the items from such lists to enter a value on the application UI. Lookups consist of:

• Lookup Type - A lookup type is a static list of values users use to make entries in the application. This is the name of the field that appears on the setup UI and not on the application UI where you make the selection.

• Lookup Code - An internal application code for each lookup that is not visible to users.

• Meaning - The actual UI term associated with the lookup code. It is the item that appears in the list on the application UI against the specific field name, and can be selected by the users to indicate their choice.

• Tag - The description or a label associated with that lookup. • Enabled (status) - Determines the availability of the meaning (the value or the

item) within the selection list for that lookup type. If you do not enable it, the value does not appear in the selection list at runtime.

Lesson 1: Appendix

38 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

As per the settings shown in the table, the users would see the following values in the list on the application UI to determine the Ticket Class:

• Any • Business • Economy

There are three different categories of lookups:

• Standard Lookups - These are the simplest form of lookup types consisting of lookup codes and their meanings.

• Common Lookups - These are predefined lookups and are available for internal system administrative use and are used by more than one application.

• Set-enabled Lookups - These lookups contain lookup codes that are part of a reference data. You can use sets to enable different values in that lookup for different sets of users. At runtime, a selected attribute determines which set-enabled lookup will be visible to the users. For example, the attribute east-coast or west-coast in the determinant 'location' determines whether it is the 'east-coast' or the 'west-coast' location, depending upon the selected lookup.

Lookup codes and their meanings are valid between a specified date range. If a date range is not specified, the lookup codes and meanings have indefinite validity from the time they are created.

Lesson 1: Appendix

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Manage Lookups Standard, common, and set-enabled lookups are defined in the Standard, Common, and Set-enabled views, respectively. Applications development may define lookups in an application view to restrict the UI pages where they may appear. In lookups management tasks, lookups may be associated with a module and striped by application taxonomy to provide a criterion for narrowing a search or limiting the number of lookups accessed by a product specific task such as Manage Purchasing Lookups. Enabling Lookups You can create new lookup types and also add new lookup codes and meanings to the existing lookup types, depending upon the access permissions granted to you. But for the lookups and lookup values to appear as values in the lists, they need to be enabled. To enable a lookup type, you need to enable at least one of its lookup codes and that code must be in a valid date range. You can access this task from the Setup and Maintenance menu. Customizing Lookups Oracle applications contain certain predefined system lookups that are locked for editing. You can only customize the lookups that are left open for extensibility. Even if a lookup is available for customization, the customization levels may vary depending upon the access restrictions. For example, you may modify the meanings of certain predefined lookup codes but may not have the permission to create new lookup codes.

Lesson 1: Appendix

40 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Oracle Fusion Watchlist The Watchlist is an Oracle Fusion component that is categorized by functional area and:

• Provides a set of shortcuts to work areas based on items that a user wants to monitor

• Presents a list of pre-queried searches (saved searches or standard queries) of items that the user needs to track.

Each item is made up of descriptive text followed by a count. Each item is also linked to a page in a work area where the individual items of interest are listed.

Example of a watchlist

Lesson 1: Appendix

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Oracle's Cloud Architecture

Lesson 1: Appendix

42 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Instructor Note: Oracle Cloud Terminology The following terminology definitions are provided as a courtesy reference for learners and are not meant to be covered during class.

Lesson 1: Appendix

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Oracle Cloud Terminology The following terminology is used when describing the Oracle Cloud features and functionality. Account A unique account that corresponds to an individual or company that is an Oracle customer. The account can have many Oracle Cloud services and has one or more identity domains. Identity Console A self-service administration tool of the identity management application that is used in the provisioning and management of service end users for all Oracle Cloud services. Identity Domain A collection of user and password pairs that identify users allowed to use services associated with the domain. Identity domains control authentication and authorization, that is, who can sign in and what they can access after they sign in.

• Multiple services can be associated with a single identity domain to share user definitions and authentication.

• Users in an identity domain are granted different levels of access to different services associated with the domain.

Service A type of application or platform service offered by Oracle Cloud. Service Alerts Indicators in the first column of the My Services pages that show the status of the service.

• If the icon is green, the service is up and running. • Other statuses display as red and yellow, with the meaning shown in the hover

text.

Service Lockout The process of locking a service to prevent service users from accessing Oracle Cloud services or any deployed applications. Note: When a service is locked, administrators can still manage the service and perform operations through the Identity Console. Service Metrics

Lesson 1: Appendix

44 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

Utilization data that is shown on the My Services Service page and Overview and Utilization tabs on the service details page. Service Name A name that you assign to your service, which must be unique within the identity domain. You can add a longer description to a service to help you identify it, after it is activated. Service Notifications Events reported on the Notifications page that do not require administrative action. They provide information about upcoming system-wide and service-specific events, such as outages and blackouts. Trial Services Services that are available for a limited time period, for trial purposes only. Utilization Metrics that show on the:

• My Services Service page (two key metrics) • Service details page Overview tab (last usage for all metrics tracked) • Utilization tab (history and latest usage)

Lesson 1: Appendix

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 45


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