E-mail Ids of supervisors and team-mates

Ajay.Singh@quatrro.com

Deepankar qua01741

Dax QUA00743

Arpita Qua01610

Sanjay sen QUA01158

Hitesh Rajdeo QUA03632

Deepak Handa QUA03336

Anand Pal Bodh QUA05564

ABHISHEK SRIVASTAVA QUA01738

VIKASH KUMAR QUA01165

Vaibhav Ahuja

QUA06528 YOGENDERQUA05876 CHARU CHANDRA JOSHIQUA05868 MANOJ KUMAR BHARDWAJQUA06702 SYED ZUBAIR

Make a note of your Headset ID ............... when issues, so that it can be identified if someone else takes it

Important phone Extensions (although can't be reached from Avaya)

WFM EXT 2025

AC 2016

Cafeteria 2086

LMI rohit.joshi@qresolve.com pwd: ........... updated on 20th March '15

Avaya ID 402072 Passcode.................

Transfer to TAG 60862

Transfer to Tier 2 60292

Transfer to saves for onsite technician 60116

Revo forced uninstaller alternate feature http://www.puransoftware.com/Uninstaller.html

sure way of getting remote, in run command type -----> hh http://logmein123.com logmein123.com , easy LMI

rstrui.exe in run command for system restore window . In XP you will need to enter c:\windows\system32\rstrui.exe

Revwire payment link

account ID qresolve

login qresolve1

pwd: Passw0rd@12

revwirereg code q254

credentials for payment login page

qresolve6@qresolve.com, Passw0rd

User Id - qresolve2

New Password Passw0rd@123User Id - qresolve1

New Password Passw0rd@123User Id - Qresolve7@Qresolve.com

New Password Passw0rd@123User ID - Qresolve6@Qresolve.com

New Password Passw0rd@123

download office 2010 and 2007 versions from office.com/backup, if the MS office is already installedon computer , then Magic Jelly Bean or Belarc Advisor can be used to obtain the key from installed MSoffice

1-wks11713 D-1094

followed steps as mentioned belowGo to Start -> Control Panel -> Software (Add or Remove Programs)- select Avira -> change- Program change -> next- enable all components except Pro-Activ -> next- wait until the installation is repaired restarted the comp.

I need to inform you that as primarily you wanted to run the website on Internet Explorer and chrome, but due to compatibility issues, it did not work. But it worked fine on Firefox and you are comfortable in using the website on Firefox. I will not count this case as resolved, rather cancel this case, alright ?

Although, initially you called us to run the website in Internet Explorer and even after troubleshooting Icould not get it working in Internet Explorer, however it is working fine in Chrome and you agree to run the website on chrome, I will not count this case as resolved, rather cancel the case, because I gave you an alternate browser, alright?

changed 'display mixed content' settings in Internet options to 'enable'

change how pop ups open in Tab in Internet options

and unchecked certificate address mismatch in Internet options

Outlook Password decryptor

http://securityxploded.com/getfile_plus.php?id=1521

troubleshootingone@gmail.com vietnam2292

PC speed Maximizer

http://bluesquad.revenuewire.net/pc-speed-max/download

localhost, 127.0.0.1,crm,qts,10.100.4.30

CTI ext.

autocomplete contacts Outlook 2007

opened up new compose window, clicked on 'To' button, sletcted all the contacts there and clicked on 'To' button again, saved the mail as deraft, so that the contacts autocomplete while typing 1st few letters of contact when composing new e-mail

For Outlook 2010 and Outlook 2013, you must send the message to actually store these addresses in the AutoSuggest cache. However, by placing Outlook in Offline Mode first via the Send/Receive tab, you can easily prevent it from actually being sent by removing it from the Outbox and then place Outlook back online mode.

Manual OptionYou can also do this by hand by copying all your sent mail addresses into the To: field of a new mail message, and Check Names (ctrl+K).

http://blogs.uoregon.edu/developments/2010/07/21/how-to-restore-your-auto-complete-address-in-outlook-2007/comment-page-1/

http://superuser.com/questions/254579/how-to-open-google-chrome-with-extensions-disabled-turned-off

how to remove chrome extensions without launching it

echnically, it doesnt so much disable all the extensions as much as hide them so that Chrome thinks that none are installed, so this wont help in your particular case. t_b_b, since you cannot disable extensions in-browser and the command-line argument hides all extensions, what you want to do is to manually disable them. Open your User Data folder then open the file Preferences in a text-editor. Nowscroll down to the line starting the settings blocks: "settings": { Each of the extensions will have its own block inside the settings block. To disable them, change their states to 0: "state": 1

To simplify things, just do a search for all lines containing

"state": 1

and change them to

"state": 0

My shift timings and time zone

3 PM to 12 AM

CDT (Central Time) 4.30 AM to 1.30 PM

MST (Mountain Standard Time) 2.30 AM to 11.30 PM

PDT (Pacific Day Time) 1.30 AM to 10.30 PM

EDT (Eastern Day Time) 7.00 AM to 4.00 PM

AKDT (Alaska Daylight Time) 1.30 AM to 10.30 AM

HAST (Hawain Time) 1.00 AM to 9.00 PM ..............................................................

the trust relationship between this workstation and the primary domain failed,,,,,,,,,,,,,,,,,,,,

printers

delet the contents of C:\Windows\System32\spool\drivers\x64\3\

stopped print spooler from services.msc, deleted contents of C:\Windows\System32\spool\printers\

downloaded the driver for HP printer files got extracted in %temp%, so opened it copied the 7ZGFER folder to desktop, browser to 7ZGFER\setup\utils\ccc and ran 'uninstall L3' batch file to uninstall the printer cleanly

restarted the computer, ran the setup.exe inside 7ZGFER folder and installed printer, alligned it using HP solution center tool box , resrated the computer

printed again, working fine

http://www.techsupportall.com/how-to-fix-print-spooler-error-1053/ print spooler repair tool.....................

Real states in Noida Shivil Kumar 9582885335

...............................

Press 9 Dial 011 Dial the International Number (country code) for eg. To dial UK enter 44 followed by the 10 digit number without 0 ,208-257-5737 press # to enter the Authcode Enter Authcode as 512340

web shortcuts maxmised mode http://www.southbaypc.com/AutoSizer/

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

C:\Users\bambina\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup windows 8 startup

shutdown -r Shutdown and restart the computer

shutdown /s /t 30 (this will shutdown the computer in 30 seconds)'del *.tmp /s command to delet temp files

mail send kiya tha na

https://forum.raymond.cc/threads/re-enable-project-ideas-and-suggestions.12672/

rohitjoshi1@gmail.com

vietnam2292

I would like

survey transfer : 60600

Tier 2 transfer 60292

Vikas Sharma Extension 24591

Shekhar 24715..........................................................Avaya ID:402072 pwd:403064

Tele phone survey 60600

For outbound call

go to Aux 9

qua065261-wks11643Passw0rd#123

shambhu502@gmail.com

and then dial

9

New CRM http://crm/crm/index.php

Passw0rd

Citrix ID and password Qresolve262 Sz15th3b35t , final ID : Qresolve262, password might besame

techie cloud Username: qua02072 Password: cypress2292 AC extension 2016 9213041384

IT Helpdesk 21001 21002

COM agent URL http://ggn01-msg03:3000/WorldClient.dll

World client Look Out normal link http://10.100.4.25:3000/WorldClient.dll?View=Main http://10.100.4.25:3000/ (might require to open 1st in chrome)

ASO key Advanced System Optimizer Systweak 002BDA-CCVD23-J4G0B5-M5XVHU-139CDF

clear cache, cookies and site-plugin data from chrome

Stopzilla IS3 SZ - 877-213-98439 AM to 6 PM. EST.______________________________________

Your Order InformationActivation Key: CS-ORUQ

Tech Support Number: 1-855-MY-TECH-0 (1-855-698-3240)

Order Number: 849549

Please register your account before calling.

Mouse cursor jumps resolution for windows xp http://code.google.com/p/touchfreeze/

source http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/95df4d17-cf1f-4826-b331-f103393242e4

http://www.spamfighter.com/SPAMfighter/Product_Info.asp spam

http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-10.html yahoo e-mail as default

e-mail program to send attachments and pictures

for all the other e-mails including Yahoo, use Affixa http://www.affixa.com/

http://windows.microsoft.com/en-in/windows/preview-faq

Things to keep in mindUnexpected PC crashes could damage or even delete your files, so you should back up everything . Some printers and other hardware might not work, and some software might not install or work correctly, including antivirus or security programs. You might also have trouble connecting to home or corporate networks.

Some installed apps might not yet work as expected or might not be available in your country or region.

https://account.live.com/password/reset reset outlook.com password

Digital support (tech) : 866-580-3448

Digital support (customer care) : 866-966- 3158

Link for making for sale: https://www.digitalsupport.com/signup/fsqresolve.php

In case we are unable to make payment at our end, we can open the page at customers PC also.

Link for customers Pc: https://www.digitalsupport.com/signup/client.php

Hi sir,

I need to report this practice among 4 of team-mates thats going on since many days. They go for breakfor more than 10-20 minutes on AUX project. This happens mostly when you are on week off. Please obtain the camera footage of workstations next to Dax for 18th May between 3.00 to 3.30 PM and if youmatch that with Avaya report for that duration. The team-members involved are Deep Singh, Ankur Sharma, Manoj Bhardwaj and Nitin Lal. They had been carrying on this practice for last 1 month. I

27th May 9.50 PM

Sachin Qua1 (4:58 PM):MyFasterPC (1 License) $29.95MyFasterPC (2 Licenses) $39.95MyFasterPC (5 Licenses) $99.95My Duplicate File Finder $39.95My Backup Drive (25GB) $59.88

Rohit Joshi (4:58 PM):ok

Rohit Joshi (4:59 PM):

Thanks yaar, any other useful information regarding this?Sachin Qua1 (5:00 PM):no i dont have

Saves no. 60116

______________________________________

USPs of subscription plan

1. call us any number of times.

2. Remote access

3.Resolution Gurantee

4.One Stop shop, (for every issue related to computer), we do not say you contact your ISP or Printer support, if need be , we make confernce with third party vendor

5.

as it was taking time, so kept the remote session and promised a call back, once this is done

866-793-0453 Cyberdefender Customer care billing......................................................................

customer getting Virus pop-ups, unable to go online

changed the virtual RAM to 1536 (initial) and 3072 as the RAM of computer is 1.0 Gb

unchecked unnecessary items from Start-up

.........................................................................

enabled 'display Mixed content' in Internet optiuons

enabled the setting in Internet Explorer options, so that all the pop ups open in new tab

Default search provider corrupt

It seems to be an issue with a single file. I quit Internet Explorer, navigated to C:\Users\\AppData\Roaming\Microsoft\Protect\, and deleted the CREDHIST system file. After this, I went back into Internet Explorer, and the message is gone! I tried restarting the computer,

and it's still gone to

Empty start Menu

http://www.sevenforums.com/tutorials/135246-start-menu-all-programs-windows-7-restore-default-shortcuts.html

http://www.vistax64.com/tutorials/159034-start-menu-restore-missing-default-shortcuts.html

http://www.winxptutor.com/download/admintools.zip to bring back adminstrative tools

http://www.winxptutor.com/download/accrestore.zip to bring back accesories

reset firefox

Follow the steps below:

Click on Start / Run

Enter the following command:"firefox -safe-mode

In the interface that opens, select "preferences Reset to default Firefox"

Click on "Make the changes and restart "

retrieve my Windows product key and MS Office keys.

XP CD-Key Finder: by Mayhem Developmenthttp://www.mayhemdevelopment.com.au/products.php?prodID=827192

Upgrade RAM

The processor on my computer is 2.7 Ghz and the RAM is 512 MB, please tell me the price of upgrading the RAM to 2 GB or 3 GB, if there is not much differnce in price of 2 GB or 3 GB, please gofor 3 GB, the price of RAM is around 25-35 $

1 GB = 1024 MB

e-mail writing skills, grammar checking site

http://www.reverso.net/spell-checker/english-spelling-grammar/

atf cleaner

eductaed about Java new update issue and work-around with it

http://news.pogo.com/java-security-warning-workaround/

iS3 Citrix Log:- NAIssue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y Call Closing:-Y _______________________________________________________

Case Status : Issue resolved

How to clean up printer drivers

1. having problem with game tracker unable to pull up the schedule of soft ball but able to pull up in baseball

Zoho online remote sheet password noquality

ipconfig /flushdns , clear ssl state in internet options

chnaged DNS server addresses from automatic to preferred with values 4.2.2.2 (prefered) and alternate value 4.2.2.3

4.2.2.2 and 4.2.2.3 told by Dheeraj from Server support and also by OP Global DNS

4.2.2.3Saaransh Paul 5439

Jitendra Thakur 9540815018

renamed 'imported from IE' folder to 'Favorites' and added a sample website to 'Favorites' folder

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx--------system slow steps, bare minimum-------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxx

12345server*

created a new system restore point

adjusted visual effects from advanced system properties optimize appearance and performance, , tuned up virtual memory

used ATF cleaner,

Hijackthis for Internet Explorer

ran adwcleaner

chnaged the font size to 72 and then changed it back to default later

checked both the browsers for unwanted add-ons, found none

made changes in msconfig startup and services

uninstalled unwanted softwares using Revo

used autorun to uncheck unwanted scuduled tasks and programs that trigger on logon

restarted the computer

asked the customer to use the computer for another 5-7 minutes

Issue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y

Call Closing:-Y_______________________________________________________

Case Status : Issue resolved

Change the way Security Center alerts to 'Don't notify me and don't display the icon'

delete msvcr100.dll file from location c:\windows\system32\ moved it on the desktop, installed itunes succesfully

right clicked the shortcut of Internet Explorer and went to properties, removed the adware hyperlink from the target area, clicked on apply , ok

did same for chrome

I Am Sending you a Windows 8 Recovery Links. . Please Check It and Saved ithttp://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

please ignore the above logs, they got copied due to glitch in LMI, whatever colabarted team-mate copies, that gets pasted instead of the one that I copied

tried in chrome worked fine

imported favortes to chrome

set yahoo.com as home page in chrome, created bookmar for yahoo on chrome bookmmarks toolbar

renamed 'Imported from IE' folder to 'Favotrites'

pdf printer cute pdf

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

steps:

adjusted for good performance, tuned up virtual memory

used ATF cleaner, reset IE,

unchecked unnecessary items from Start-up Msconfig and also the services

faster shut down

http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear ( some of the steps applicable for Vista have been used)

aaaaaaa

iS3 Citrix Log:- NAIssue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y Call Closing:-Y _______________________________________________________

Case Status : Issue resolved

delete IE BHOs from registry

HKLM-Software-Microsoft-window-currentcontrolset-Explore-browser helper object

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-----------system slow steps-----------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

tried to get the MPS survey filled by putting the session on hold , however that did not work for customer

______steps:

adjusted for good performance, tuned up virtual memory

used ATF cleaner,

ran Mbam, super anti spyware reset IE, inet.bat, IE Reg Fix.

saved registry backup in My documents with file name as 'Registry backup by technician' used Ccleaner to check and fix registry errors

unchecked unnecessary items from Start-up Msconfig and also the services

uninstalled unwanted programs

faster shut down

http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear ( some of the steps applicable for Vista have been used)

aaaaaaa

7412724610

iS3 Citrix Log:- NAIssue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y Call Closing:-Y _______________________________________________________

Case Status : Issue resolved

zoek adware removal

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I would like to inform you that we recommend to keep the windows updates off because, sometimes they make certain changes in your computer, which create inconvenience and might interfere with other sofware's normal functioning. I am not saying that the windows update are bad, however we as technicians download the selective windows update when they are really required to fix a certain problem. So normally we should keep the windows updates off

change the folder options so that hidden files and folders, OS files and folder and the file extensions do not show up.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ran 'advanced system care' http://www.iobit.com/advancedsystemcareper.html

adjusted for good performance, tuned up virtual memory to system managed virtual memory was already tuned to system set 2048-3072 < 1 GB

Dial-a-fix for Windows XP

ran Mbam, super anti spyware

Rootkit slows down PC, so Hitman Pro,ComboFix and Spybot S&D

used ATF cleaner,used Temp file cleaner reset IE, inet.bat, IE Reg Fix.reg, tech4free.freeiz.com

saved registry backup in My documents with file name as 'Registry backup by technician' used Ccleaner to check and fix registry errors

unchecked unnecessary items from Start-up Msconfig and also the services

uninstalled unwanted programs

disabled indexing

disabled remote differntial compression (Vista and Windows 7)

faster shut down

http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear (some of the steps applicable for Vista have been used)

Combo fix is safe mode with networking

New admin account

Hidden Admin account net user administrator /active:yes, net user new /add , net localgroup administrators new /add

System Shield problem http://www.iolo.com/customercare/kbarticle.aspx?id=KBA-02191&b=6EDE8872-F8E6-450f-B630-DACC1B681164&p=882362E0-C71A-411B-B16F-46D1B66E1890&l=en&sn=SA4AKEY77ENYD9LCW7YX&c=1&x=0&r=0&v=4.2.2.39&utm_medium=product&utm_campaign=licensed

uninstalled Stopzilla, rebooted the computer, used Szclean, rebooted the computer, downloaded and installed Stopzilla, rebooted the computer

kingsoft office

Alternate Phone 760-736-8581

issue: Macprotector virus

steps

followed steps in http://techiecloud/index.php?option=com_content&view=article&id=6041:macdefender-removal-guide&catid=574:virusspywaren&Itemid=59

installed Sophos and started scan, as it was taking long time, promised a call back, BTTR 11.00 AM to1.00 PM PDT, 11.30 PM to 1.30 AM IST

website redirection

follow steps in http://www.brighthub.com/internet/security-privacy/articles/73919.aspx

Hitman Pro (be careful about MBR file) and choose 32-bit or 64-bit

TDSS killer (in Google its on support.kesperskey.com)

Trojan remover

Super-Anti spyware

Mirosoft Fixit to reset host file

9891522290 Amarjeet's Friedn Nitin Ajuja or Gaurav Sanwal

Spybot search and recover

combofix

Hijack this remove, BHOs, Extra Buttons and DPFs

http://www.gmer.net/ download.exe

MPS admin link

https://www.myfasterpc.com/admin2/login.aspx

Username:-qr

Password:- p!PnbX7qJ

...........

http://208.118.60.28:3000/login ID: Varun.kapoor pwd: qresolve

FBI virus

atf cleaner

dleted virus files manuuly from c:\program data and user folder

checked msconfig

ran MbamIS3 log:NA

Issue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y

Call Closing:-Y

____________

Listen call *07 402072

8:22 PM Rohit Joshi: Is there anything else, I may assist you with?8:22 PM Rohit Joshi: ?8:22 PM Nikolai Shiro: no8:22 PM Rohit Joshi: So may I have the permission to close this case as resolved8:23 PM Nikolai Shiro: yes8:23 PM Rohit Joshi: Thank you8:23 PM Rohit Joshi: Once I close this case, you would recive an e-mail survey and your feedback is higly appreciated8:24 PM Nikolai Shiro: thank you8:24 PM Rohit Joshi: Thankyou for choosing Cyberdefender technical support, you have a great weekend8:24 PM Nikolai Shiro: you to8:24 PM The customer ended the session.8:24 PM Disconnected (Applet)8:24 PM Rohit Joshi: I am disconnecting from your compute

Please take your time, I can always call you up in case I need any information from you.

May I delete the data from your recycle bin or would you like to keep it?

Templates

Hi Toni, How are you doing today?

I am sorry to hear that, I would do everything to resolve the concern.

If I understood you correctly, the computer is running slow and you would like me to make it faster.

May I delete the files from Recycle Bin?

Do you want the Skype and MSN messenger to come up automatically when you turn on the computer or are you comfortable in launching them manually once the Windows has started?

Also please tell me, is this an HP or an Dell computer and whether laptop or desktop PC?

Please tell me Is this Is this an HP or an Dell computer and whether laptop or desktop PC?

Please tell me what is the type of Internet connection you have, DSL, Cable or any other?

Hi James, how are you doing today?8:28 PM Rohit Joshi: I am the technician who would be working on your issue, if you do not see any activity at times, please do not worry, I might be researching at that time. You may always communicate to me through this chat tool instead of calling us till I am working on your concern.

Hi there,

Thanks for the information. I would appreciate if you can tell me the qualifying score and my score.

Thanks and RegardsRohit

If the computer is working fine now, is there anything else I may assist you with, or do I have the permission to close this case as resolved

templates:

Issue:Virus IssueMac Address Verification:-YProbing:-YIssues:-NTroubleshooting:-

iS3 Citrix Log: Yes/No/NA (If No, reason):-NAIssue Resolution Confirmation:-YHeat Check: Yes/No/NA (If No, reason):-YCall Closing:-Y

http://driverzone.com/node/181 device ID

devid.info

firefox proxy 10.100.5.135 port 8080

4 things to do in No internet

SMWN

Normal mode

IE reset

Proxy

..................s

Hi Judy,

sticky note

Hi Vince,

You can check your e-mail by clicking on 'Windows Live mail' icon on desktop. I did not call you as I did not want to wake you up.

We will try to reach you between 2 to 4 PM Pacific time tomorrow i.e 28th sept to confirm as to how is the computer working. If you are unavailable we will again try again 2-3 times in evening. You can click on 'x' button on the top right corner to delete this message.

Thanks and RegardsRohit Joshi

Hi Sharla,

I have fixed the concern, please use it to check, how is it working. I called on 812-787-1452 and 812-259-1488, however they went to voice mail. You may click on the Grey 'x' button on the top right corner of this sticky note to delete this message.

I will call you up tomorrow to confirm if you have any other concerns.

Thank you for choosing premium technical support, you take care.Rohit Joshi

...................

Hi Tim,

I have cleaned up your computer completely, please use it to check, how is it working.

I have arranged callback between to confirm if you have any other concerns. You may click on the Grey 'x' button on the top right corner of this sticky note to delete this message.

Thanks and RegardsRohit Joshi

Hi Carol,

Recovering of e-mail ID does not seem to work, Hotmail passowrd reset page is not working properly

............................

got the remote from Collboration by Tier 3 Gorish Chaddha

searched for all the *.qbw files in C:\, copied the latest modified file to Quickbooks folder on desktop, so that it shows the most updated omfromation

educated the customer about 'Np company' mode in quickbooks, difference between, quickbooks file name and name as in 'company information'

issue resolved

IS3 log : NA

Issue Resolution Confirmation:-Y

Heat Check: Yes/No/NA (If No, reason):-Y Sup Atul

Call Closing:-Y

How to clean up printer drivers from registry as well

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

..............

customer unable to drag and drop and rearrange image tumbnails ina folder \Documents\my pictures\

followed the steps in http://www.winhelponline.com/blog/disable-full-row-select-explorer-windows-7/,no go

there was a folder on desktop, tried drag and drop , it worked there,

there were some folders on desktop which had pictures, drag and rop was not working there, created a new folder, copied all the pictures from old to new, it was working now

created a new folder in \Documents\pictures\ , it was not working there, copied over the same folder on desktop, it was working fine

educated the customer that he can keep the pictures folder on desktop or in c:\, but in \Documents\my pictures\ , it will not work, customer says it used to work earlier

customer says its getting late here, he will like to hear from me tomorrow regarding there, promised a call back between 3.00 to 5.00 .......................................

called up customer, deleted entries from registry

HKLM\Software\Microsft\Shared Tools\Msconfig delete all reg entries

HKEY_CUrrent_user\software\microsoft\windows\currentversion\run delete all reg entries

faster shut down

http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear (some of the steps applicable for Vista have been used)

HKEY_CUrrent_user\software\microsoft\windows\currentversion\run delete all reg entries

HKLM\Software\Microsft\Shared Tools\Msconfig delete all reg entries

used ATF cleaner, Temp file cleaner

restarted computer working fine, however customer wants to check computer for a day and then will allow to close the case

told her that I would not be there tomorrow, someone else on my behalf would call, she still wants me to call her on 28th between 10.00 to 12.00 PDT

................

To always get a true maximized window...AutoSizer 1.4- http://www.southbaypc.com/AutoSizer/IE New Window Maximizer http://www.jiisoft.com/iemaximizer/index.htm works on 64 bit as well

.....................

Hi Varun,

I need to inform you this that whenever I go to CCOD Vikas Sharma for headset, he asks me to wait and says that he will keep headsets for Tier 2 first and Tier 3 can manage with handset. This is happening since 1 month.

Repaired MS office, reconfigured Outlook, e-mails working fine, however its an official e-mail ID of customer and he did not expect the Outgoing e-mails to work, he says when her wife will go to office, she will confirm the Outlook settings from there, currently her incoming e-mail is working and Outgoing not, however her primary concern was Corrupt Outlook which is working fine now, call him back 9.00 PM to 11.00 PM EST tomorrow

Hi Richard,

I have done the complete cleaning of your computer. Its working fine now. You might see the 'Live Help' chat window on restarting the computer, you can close that because I am no longer connected to your computer.

Thank you for choosing Premium technical support.Rohit Joshi

Hi sir, its too late to call you up right now, I would not like to wake you up in case you have gone to sleep, I will call you bacvk tomorrow between 9 to 10 AM Eastern to assist you further, if I do not happen to talk to you in morning, I will keep trying every 45 minutes for the rest of the day.

Thanks and RegardsRohit JoshiPremium Technical support

2024-3072 (if less than 768 MB)

3072-4096 (if less than 1 GB)

system set (if > or = 1 GB)

chrome://plugins/ about plugins

Hi sir,

I need to inform you about the misbehavior of Anand Jha that he did on 27th March around 4:30 AM (we were doing the 26th March shift).

He already new that my shift ends at 3.30 AM, remote sheet was with Deep Singh, on which he has already removed names of 6.30 PM login team-members.

I was logged in to workstation near 'Printer' and he was sitting in bay where Dax's workstation is and where all the Tier1s were logged in.

At around 4.15 AM, 1 of the Tier 1s was asking for remote and Anand Jha took my name, I ignored it because I knew, he was trying to provoke me. He again took my name twice in gap of 10-15 seconds. I again ignored that. Till now, I did not turn around to check who else was sitting there.

At around 4.30 AM, (in presence of Deep, Dax, Inderpal, Mukesh, Ankita) Tier 1 Mukesh told me that your LMI is on 'away' status and Ankita is trying to transfer remote to you. I asked Ankita who asked you to do that, She said Anand Jha. I asked Anand Jha, why did you do that, he says I asked her 'Not Rohit Joshi' but Kishore Paul. Ankita says, Anand, you asked me to transfer it to Rohit Joshi and you know that. I then crossed the bay and went to Anand, asked him why did he do that, he kept giving lame excuses of his own, I confirmed from Deep, Haven't you striked off names of 6.30 PM login Tier3s. Deep nodded in acceptance, he has done that.

I then told Dax as he can see whats happening here, so please take care of this.

Sir, this is very humiliating as well as intentionally getting my work code punched, when my shift has already ended.

I would request you to ask for an explanation from Anand Jha and also eventually some action against him. If you want, you can take me, Anand and Dax to discuss this even after my shift.

Thanks and RegardsWaiting for your response

Things to keep in mind