Date post: | 26-Dec-2014 |
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Software |
Upload: | 2ring-flexible-solutions-for-unified-communications-and-contact-centers |
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» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA
» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy
» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams
› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment
2Ring ..Who are we? What do we do?
2Ring Product Portfolio ..
Unified Communications Applications
Contact Center Applications / Services
Introduction .. 2Ring COMPACT AGENT
» Built on top of Cisco Finesse API» Available for Cisco UCC Express 10+,
Enterprise 9+, Packaged UCCE 9+» Agent State / Call Control
› Dial / Transfer / Conference / Consult
» Data Visualization (complex call variables)› Including hyperlink to caller’s contact card in
a 3rd party CRM system, IM chat, email, advanced wrap-up forms, ..
» Localized also to French, German, Russian
Removes the feeling of being an “agent” ..2Ring COMPACT AGENT
» Clean & touch screen friendly interface» Supports all major browsers
› IE 8+, Firefox, Chrome, Safari
» Available on desktops & mobile devices› Macs, iPads and iPhones› Android tablets and phones › Cisco Jabber for Windows › Cisco DX 650› Windows desktops, phones, tablets
Bridges @CiscoCC agents with experts ..2Ring COMPACT AGENT
» Agents using Cisco Finesse and 2Ring TEAM Gadget have real-time information on experts’ availability
How do I add this to my project? ..2Ring COMPACT AGENT
» Part of STANDARD BUNDLE of 2Ring GADGETS for Cisco Finesse› This makes it possible for Remote Experts to
use Cisco Finesse when suitable
» Become a 2Ring ADVANCED RESELLER› Web: www.2Ring.com› Email: [email protected]
» Want to know more? Start the conversation today!› Web: www.2Ring.com/Finesse › Schedule a live demo over Cisco WebEx› Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac› Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: [email protected] or [email protected]
Related Resources / Q&A ..2Ring GADGETS for Cisco Finesse
ADDRESS
PHONEEMAILWWW
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C
821 04 Bratislava
Slovak Republic
+421 (2) 5822 4550
www.2Ring.com
2Ring .. North America HQ2Ring .. EMEAR
OFFICEMOBILEEMAIL
Tom McCain
Director of North American Sales
+1 (916) 426-3790
+1 (480) 255-7500
2Ring .. Questions
OFFICEMOBILEEMAIL
Michal Grebáč
Strategic Sales & Marketing Director
+1 (916) 282-9514
+1 (916) 514-3355
2Ring .. Connect with Us
8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]