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Case Analysis

Ion Consulting Service : MP^2 Program

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ION Consulting provides advisory services :

1. Utilities Focus: Electric, natural gas, telecommunications,

and water utility industries

2. Experienced Management Consultants: We are a firm of

experienced industry experts drawn from leading strategy

consulting firms and utilities

3. Regulatory Perspective: We bring a deep understanding

of Federal and State regulatory issues offering insights and

perspectives that are critical to making optimal decisions

All about ICS

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Case Analysis

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About MP^2 Training Program

1 It is Dynamic training program (it would assist

inexperienced new comer and also experienced

professional)

2 Transfer Knowledge from senior to junior

3 Reshape the companys training practice

4 Retain employees over the long term

5 Facilitate teamwork among the employee

6 Provide skill upgrades

7 Improve quality

Benefit forExperienced

Benefit forInexperienced

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Reviewer Pro Contra

Sr. VP Operation Having more members working on asingle project has improved the efficiency

and the speed of service

Too many employees on single projectswill be missing out new potential

projects

Managing Director He havent heard anything different from the client

Senior Consultant Having trouble looking over 3 members.

Better focusing on his own work

Senior Consultant - Pleasent to work with associates.

- Feel the team-work

Senior Consultant They cant do the work. They are

useless

Associate Consultant - Waste of my time- His Mentor didnt listen to anything

that he say

Associate Consultant - He got good Mentor

- Challenge him to get certain things done

- Realize that he has lots more to learn

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Group Analysis &

Recommendation

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PerformanceManagement

Training

and

Development

Placement

and

Assignment

Recruitment

and

Selection

TerminatingManpowerPlanning

Org.Design

JobDesign

PositionEvaluation

BusinessPlanning

Compensationand Benefit

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Managing People

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MP^2 Training Program was not fully support yet from both the

executive board and employee (there are still pros and contras after afourth-month trial period)

Manpower Planning

Ideal manpower composition between Experienced and Inexperiencedrelated to business needs

Currently -- 24 experienced consultant, 16 inexperienced

Change Management

One on one communication for certain rigid employee

Sharing session from Experienced Consultant that is succeed as Mentorin MP^2 Program

Promoting the advantage or benefit

Compensation & Career Development Recognition to Mentor for their successful in mentoring program

As a measure of the career ladder

Team Incetive Plan

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Mentorship Program Create minimum criteria for Mentor Candidate

Define scope of work for both Mentor and Mentee

Define Successful criteria

Long Term benefit

This program is beneficial for succesion plan and career path

High Employee Engagement

Customer Intimacy

Quality maintained

Continous quality improvement

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Short Term Select only qualified mentors for this program and linkage to

short term incentive plan

Put only 1-2 mentee per mentor as additional resource /assistant to complete the project, minimum effort required

from mentors New hire of experienced-consultants, engaged for long term

hiring

Long Term Create minimum criteria for Mentor Candidate

Define scope of work for both Mentor and Mentee

Define Successful criteria

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For Mentora. Questionaire feedback from menteeb. Mentees competence level increase, done through

competence assessment

c. Project quality level increase

For Menteea. Competence level increase, done through competence

assessmentb. Questionaire feedback from mentor and customer

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Thank You !