3Com® NBX® 100 Communications System Solution Brochure

3Com® NBX® IP Telephony: Profit from Experience

Thirty years ago, researcher RobertMetcalfe had a vision that there was amore cost-effective method of connectingcomputers so that people could bettershare information and be more productive.His pioneering work revolutionizedcomputer networking—creating bothEthernet technology and a global,industry-leading networking company,3Com Corporation.

Eight years ago, our goal was to developa dedicated set of practical telephonyproducts that would operate reliablyacross data networks. Now in its fourthgeneration, this innovative solution is the foundation of the 3Com® NBX® 100Communications System.

3Com NBX solutions were designed fromtheir inception to harness the power,flexibility, and the value of a data networkwithout sacrificing the reliability andfamiliarity of a traditional telephonesystem. They eliminate the need for separate data and voice cabling plants andgreatly reduce installation, operation, andmanagement costs, helping customers takecontrol of their telephone communications.

Award-winning 3Com IP telephonysolutions deliver enhanced capabilitiesand sophisticated applications that costless and do more than traditional phonesystems whether deployed in a smalloffice or as part of a larger virtual campus converged network.

Interface cards for the 3Com NBX 100 Communications System offer a number of connectivity choices.

Robust Hardware for Business-Critical Communications

· System CapacityScalable to support up to 200devices per location (includingup to 100 PSTN lines)

· Advanced RedundancyResilient 10/100 Mbps Ethernetup-link ports with fail-over;optional redundant powersupplies, mirrored hard driveswith failure notification

· Voice Network ConnectivityLoop start analog lines withcaller ID capability; T1, T1/PRI,E1/PRI, and QSIG; ISDN BRI-ST

· Traditional TelephonesAnalog Terminal Cards formultiple traditional (2500)phones or G3 fax machines;Analog Terminal Adapter for asingle phone or fax machine

· 3Com IP WorktopsFeaturing the 3Com 3101 BasicPhone, 3101 Basic SpeakerPhone, 3102 Business Phone,and 3105 Attendant Console

2 3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE

3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE 3

High Value, Low Cost of Ownership

The 3Com NBX 100 solution has theintelligence, power, and flexibility formanaging the most demanding communi-cations needs of organizations in one ormany locations. Thousands of businessesaround the world have discovered itspowerful call processing, full set ofbuilt-in applications, and continuouslyexpanding suite of optional applications—all designed to increase productivityand maximize investment assurance.

Reliability You Can Count On The NBX 100 system isolates telephonefunctionality from everyday issues associated with desktop PCs and servers.High-availability hardware and a real-timeoperating system—built on VxWorks,an OS that is so reliable it is also used inheart pace-makers—deliver reliabilitythat can be counted on. Telephonesshare the data network with PCs andservers, but don’t use the PCs or serversfor voice traffic. It's like operating twocars on the same multi-lane highway—even if the PC stalls, the voice traffic isable to pass by unimpeded. The latestdigital signal processor (DSP) technologypowers phones and other components inan NBX system, assuring that everydevice is capable of maximum performance. By using a superior openarchitecture, 3Com has leveraged decadesof networking experience to assure acommunications solution that stays outof the breakdown lane.

Easy to Install, Use, and Manage3Com understands that most telephonesystems seem like a mystery to everydayusers and often to the staff assigned toadminister them. The result is often lostproductivity and lost opportunity.

An incredibly intuitive administrativeportal, 3Com NBX NetSet™, lets individualusers and administrators fully customizethe NBX 100 solution to meet individualrequirements. This password-protected,browser-based utility features pull-downmenu choices tailored to each facet ofthe system. Organizations of all sizeswill find time-saving tools that simplifycreation of departmental profiles for man-aging telephone users—adding orchanging capabilities is fast and easy.

3Com voice communications technologycompletely eliminates the high costs andhigh anxiety normally associated withmoving an office telephone. Anyonewho has ever had to wait days for anexpensive service call merely to get atelephone moved will truly appreciate theself-locating capabilities of NBX phones.Simply unplug a phone from one locationand plug it into another network jack.The user’s extension number, voicemail, and personal settings move withthe phone. It's that simple.

“We were very confident choos-

ing a 3Com solution as our expe-

rience of the company has been

universally and consistently excel-

lent. We've found that 3Com

technology always ‘overachieves,’

delivering far more than was

ever promised.”

Keith Clayton,

IT Activities,

Liskeard School and Community College,

Cornwall, U.K.

“The NBX system's reliability and

ease of management are a major

time and money saver for us. Our

loan officers and processors are

more productive, our service is

better than ever, and our customers

couldn't be happier. The 3Com voice

solution is one of the most valuable

investment decisions I've made.”

Tim Ward,

President, Castlerock Lending,

Newport Beach, CA, U.S.

NBX NetSet offers control over frequently usedcapabilities, such as customizing speed dials orcreating off-site notification for new or urgentvoicemail messages.

Open ArchitectureNBX solutions use standards-basedinterfaces to assure easy integration ofnew applications. From a foundation ofIEEE 802.3 Ethernet that lets users plugNBX phones into millions of Ethernetports around the world, customers caneasily grow their communications networkby adding industry-standard switchesand routers, expanding capabilities andsize to meet evolving needs. 3Com NBXsystems provide application flexibilitywith support for standards such as:

· IMAP4—enables viewing and listeningto voice mail with standard e-mailclients (e.g., Microsoft Outlook, Eudora).

· TAPI—lets users dial numbers andmanage active calls from a computerscreen with built-in computer telepho-ny integration (CTI).

· TAPI/WAV—supports seamless connections to call center and unifiedmessaging applications.

3Com Voice Solution Providers offernumerous out-of-the-box solutions aswell as those for custom businessrequirements. Actively supported by3Com, a host of third-party developerswrite software applications to enhancethe capabilities of an NBX platform.

Upgradeable SoftwareTraditional PBX products often requirecustomers to pay extra for capacity thatmay never be needed or for capabilitiesdesigned originally for large systems.The NBX 100 solution offers pay-as-you-grow scalability, economical fortwenty users and powerful enough formore than a thousand users per site.Business needs inevitably change, so this3Com solution is software upgradeable foreasy expansion and maximum flexibility.New functionality, even documentation,can be available in minutes and auto-matically distributed to every systemdevice and user. When business needsdictate additional capabilities, they canbe added simply with software licenses.

Choices for Today, Flexibility for the Future

Voice mail can be viewed and managed from PC monitors with standard IMAP4-compatible clients.

“It all began with a straight-

forward need to rectify a basic

PABX problem. What we've

actually implemented in the 3Com

NBX 100 Communications System

—notably without complication

or delay—is a unique solution

that saves us money at the same

time as improving our business

performance and efficiency.”

Thierry Mangin,

Information Systems Manager, Baccarat,

Paris, France

4 3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE

3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE 5

Money-Saving Solutions Many organizations are challenged by theneed for voice communications amongstaff and resources that are spread acrossmultiple locations. These requirementscan be as basic as connecting officesacross the street, or as sophisticated aslinking multiple campuses across theworld. 3Com offers affordable and scalablesolutions for seamless telephony servicesamong dispersed offices.

NBX systems let organizations dramaticallyreduce intra-company long-distancephone charges, while improving customerservice. By leveraging a data network thattoday may only move e-mail and files,users can affordably call between sites,transfer callers, and send voicemailmessages to one or more users located inmultiple offices. These capabilities yieldfaster, easier, more effective communica-tions and customer service.

Optimized CommunicationsAmong Work Locations

VPN tunnel

NBX VTL NBX VPIM

IP Wireless DSLISDN Frame ATM

WAN/Internet

Branch Office

3Com NBX 2102PE Business Phone

3Com wireless LAN workgroup bridge

3Com NBX 2101PE Basic Phone

3Com Wireless LANAccess Point 8750with encryption

3Com SuperStack 3Switch 4400

3Com SuperStack 3 Firewall

3Com Router 3012

Regional Office

3Com SuperStack® 3 Switch 4400 stack

Analog TI/PRI,EI/PRI, BRI-ST 3Com

SuperStack 3 Firewall

3Com Router 5231

3Com® NBX® 100

3C17203 SuperStack 3

3C17203 SuperStack 3

3C17203 SuperStack 3

Telecommuter

Laptop

3Com OfficeConnect® Secure Router

3Com 3101 Basic Phone

Main Office

3Com Power over Ethernet Multiport Midspan Solution

Applications Server

3Com Switch 7700

3Com SuperStack 3 Firewall

3Com Router 5680

3Com SuperStack 3 NBX

Analog TI/PRI,EI/PRI, BRI-ST

Customer Service Department

3Com 3102 Business Phone

3Com 3102 Business Phone

3Com 3101 Basic Speaker Phone

3Com 3105 Attendant Console Administrative

Department3Com Analog Terminal Adaptor

3Com 2102 Business Phone

Fax

SalesDepartment

3Com 3101 Basic Phone

3Com 3102 Business Phone

Laptop

3Com IntelliJack™

Switch NJ220

Warehouse

Cordless phone

3Com Analog Terminal Adaptor

NBX pcXset Softphone

The 3Com NBX IP telephony platform delivers powerfulvoice communications to single offices and remote officesthat are part of a virtual campus.

6 3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE

VoIP and Toll By-pass Applications

The NBX 100 solution provides low-cost,high quality Voice over IP (VoIP) using aWAN, VPN, or the Internet. By connectingmultiple offices with NBX Virtual TieLines, the least expensive long-distanceoption is used, with calls able to “hopon” the company WAN and “hop off” atthe location that offers the most savings.

Multisite connectivity options includetraditional analog, T1/PRI/QSIG, or NBXConneXtions H.323 gateway software.

Multisite Voice Mail Exchange

Multisite Voice Mail Exchange allowsthe composition and distribution ofvoice mails to co-workers at other siteswhere multiple voice messaging systemsare used. It also enables communicationdirectly with third-party VPIM-compliantmessaging systems.

With the NBX 100 solution employeeand customer satisfaction can beincreased with transparent multisitecommunications. Support for uniformdialing plans makes reaching anotheroffice as simple as calling a co-workeracross the aisle.

Advanced Voice Services for Remote Staffand Telecommuters

For years remote workers have enjoyedseamless access to corporate e-mail, butaccess to the corporate phone systemwas nearly impossible. 3Com solutionshave practically made the term “remote”worker a thing of the past. A broadbandconnection, router, and a 3Com NBXphone allow off-site workers to make andreceive calls as if they were in the office.Customers and co-workers can reachformerly “remote” workers with ease.And telecommuters can count on NBXvoice mail to professionally answer callsas if they were in the main office.

Voice Messaging FeaturesA powerful voice messaging systembuilt into NBX solutions ensures thatimportant communications are nevermissed. Listen over the phone or use aPC with either a browser or a standardIMAP4-compatible e-mail client to hearand manage voicemail messages. Voicemails are saved as .WAV file attachmentsin the e-mail client and can be detached,shared, and stored indefinitely. Savemessages to record transactions orimportant information—a perfect solutionfor law offices and financial or customerservice organizations. Dozens of built-invoice messaging options include:

System CapacityBase system supports four automatedattendant (AA) ports and 30 minutes of voicemail (VM) storage, scalable upto a maximum of 12 AA ports and 80hours VM storage. Software-basedexpansion can be activated via keycode.

Automated Attendant (AA) ServicesMultiple, multilevel AA providescallers with information and messagingdirections when phones are unattended,allowing them to dial by name, number,or department. AA can support up to20 menu layers and as many as 1,000phantom/1,500 station voice mailboxes.

Off-Site NotificationUsers can be notified of new or urgentmessages via pager, phone, cell phone,or SMTP e-mail client. Cascading notification provides for up to fiveexternal destinations.

Voice Profile for Internet Mail (VPIM)When activated, support for this protocolallows multiple NBX voicemail systemsto seamlessly send and receive messagesacross a secure corporate WAN or theInternet. The NBX system is standards-based, so as to also support voicemailcommunications with any third-partyVPIM-compliant system.

“We chose 3Com because it was

the only company to offer a

fully-integrated, total solution

that met all our criteria. The

solution combines simplicity with

technical excellence and a wide

range of features and functionality.

I have no doubt that we have the

innovative yet reliable communi-

cations infrastructure we need to

support the blue-chip service our

brand-name customers expect.”

Okan Dikoz,

Network Manager, Ogilvy and Mather,

Istanbul, Turkey

3Com understands that an organizationmay have unique requirements. That's whythe family of 3Com worktops provides afull range of powerful telephony servicesand built-in CTI capabilities.

All phones have LCD displaysthat can access the companydirectory as well as personal call logs for dialed, received, and missed calls. And bothphones and attendant consolessupport the IEEE 802.3af Powerover Ethernet (PoE) and have thecapability to support the SessionInitiation Protocol (SIP) standardin future deployments.

3Com worktops operate dynamically asLayer 2 (Ethernet) or Layer 3 (IP) devicesthat users can self-locate—plug into anynetwork port without losing personalizedconfigurations and calling privileges. Avariety of models offer varying degreesof sophistication.

3Com 3101 Basic Speaker Phone

The 3Com 3101 Basic Speaker Phonedelivers big phone features in a compactform factor. Practical, easy-to-use featuresinclude a half-duplex speakerphone forstaff who require hands-free and two-way speaker communications. Fourprogrammable buttons for call manage-ment and access to frequently usedfunctions. Hold and Message buttons are clearly distinguished to help usershandle calls professionally. An intuitivemultiline display with three softkeys anda four-way cursor controller provideinstant access to a site’s directory andcall logs. Two switched 10/100 Ethernetports enable convenient connection of acomputer or other network device.

3Com 3101 Basic Phone

Demonstrating 3Com’s commitment tooffering its customers practical and cost-saving choices, the 3101 Basic Phonedelivers all the rich capabilities of the3101 Basic Speaker Phone but with a listen-only speaker.

3Com 3102 Business Phone

For a busy office that requires a robustfeature-set yet easy-to-use capabilities, thethird-generation multiline 3Com 3102Business Phone is ideal. It offers a full-duplex speakerphone, 18 programmablebuttons with lights, 10 fixed-featurebuttons, and a two-line pixel-based LCDdisplay. Two switched 10/100 Ethernetports and a removeable language-specificfaceplate give organizations additionalcommunications flexibility.

3Com 3105 Attendant Console

With the 3Com 3105 console, receptionistsand workgroup administrators can supportup to 100 users. From a central locationthey can monitor staff availability andmanage calls easily for an entire site. Toservice larger locations with hundreds ofusers, multiple consoles can be connectedin parallel. The console can deliver pro-ductivity enhancing capabilities such asfull browser-based support, Direct StationSelection and Busy Lamp Field (DSS/BLF)functions, CO line appearances, and callpark zones.

3Com NBX pcXset PC Client Software

An ideal connectivity solution for travelersand telecommuters, this "softphone"application puts the equivalent of a 3ComIP phone on a Windows-based laptop ordesktop PC screen. Employees can placeand receive calls on their computers andenjoy full 3Com phone functionalityusing the keyboard, mouse/trackball,and a compatible USB headset—noexternal phone is necessary.

Controlling Phone Usage

NBX systems include a complete calldetail reporting (CDR) package to furthermonitor and control business operations.Organizations can track phone usage byinternal account numbers to accuratelycharge clients for phone consultations.

3COM® NBX® 100 COMMUNICATIONS SYSTEM BROCHURE 7

Business-Enhancing DesktopPhones and Software

Array of Advanced Applications

The built-in functionality of 3Com NBX solutionsis impressive, yet there are always organizationsthat need even more capabilities. 3Com offerssolutions for further customization, created bothfrom within 3Com and by some of the bestthird-party application developers in the world. Ifan organization requires world-class conferenceroom phones, powerful call centers, the ability torecord and monitor calls, or even voice-activateddialing services, 3Com Voice Solution Providers canmeet its needs. 3Com's support for standardApplication Protocol Interfaces (APIs) makes the NBXplatform compelling to developers, ensuring thatusers can easily reap the benefits of innovation.Solutions are rigorously tested to assure completeintegration and superior performance.

3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064

To learn more about 3Com solutions, visit www.3com.com. 3Com is publicly traded on NASDAQ under the symbol COMS.

Copyright © 2004 3Com Corporation. All rights reserved. 3Com,3Com logo, and NBX are registered trademarks of 3ComCorporation. NBX NetSet is a trademark of 3Com Corporation. All other company and product names may be trademarksof their respective companies. While every effort is made to ensure the information given is accurate, 3Com does notaccept liability for any errors or mistakes which may arise. Specifications and other information in this document may besubject to change without notice.

600423-010 07/04

Need more information?

The 3Com NBX 100 Communications System is available from 3Com VoiceAuthorized Partners in more than 61 countries with voicemail prompts andend-user documentation in 11 languages.

For additional details, please visit www.3com.com/iptelephony.