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4 Steps on how to Integrate NetApp OnCommand Insight with ServiceNow Configuration Management...

Date post: 22-Jan-2018
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© 2018 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web. Understand servers impacted by storage problems/incidents Perform JDBC table import; provide OCI credentials to the JDBC connector Identification of relationship between server and storage Create a direct link from ServiceNow to OCI Generate the URL by performing the storage to server relationships Reduced time between discovering mount-point server relationship and getting details/reports on the relationship; shows mean-time-to-innocence Create a relationship between the server and the application Develop a naming convention/host name Reduced recovery time and new tie from server to application Tie applications to business services Map applications to business services Access to a full spectrum of services with a direct relationship between business services, applications, and servers N E T W O R K S T O R A G E S E R V E R A P P U S E R Step 4 grants access to a full spectrum of services by creating a direct relationship between business services, servers, applications, and users Step 1 identifies the relationship between each storage mount point and the respective server Step 3 creates a relationship between the server and the application via a naming convention 4-Step Integration NetApp® OnCommand® Insight (OCI) ServiceNow® Configuration Management Database (CMDB) + Step 2 authorizes OCI data NetAppIT.com
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© 2018 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web.

Understand servers impacted by storage problems/incidents

Perform JDBC table import; provide OCI credentials to the JDBC connector

Identification of relationship between server and storage

Create a direct link from ServiceNow to OCI

Generate the URL by performing the storage toserver relationships

Reduced time between discovering mount-pointserver relationship and getting details/reports on the relationship; shows mean-time-to-innocence

Create a relationship between the server andthe application

Develop a naming convention/host name

Reduced recovery time and new tie from serverto application

Tie applications to business servicesMap applications to business services

Access to a full spectrum of services with adirect relationship between business services, applications, and servers

N E T W O R K

S T O R A G E

S E R V E R

A P P

U S E RStep 4 grants access to a full spectrum of services by creating a direct relationship between business services, servers, applications, and users

Step 1 identifies the relationship between each storage mount point and the respective server

Step 3 creates a relationship between the server and the application via a naming convention

4-Step IntegrationNetApp®

OnCommand® Insight(OCI)

ServiceNow® Configuration Management

Database (CMDB)

+

Step 2 authorizes OCI data

NetAppIT.com

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