5YearStrategicPlan 201232017 BusinessPlan Good$to$Great · 5"Year"Strategic"Plan_201232017"...

5 Year Strategic Plan_2012-‐2017 Business Plan Good to Great

June 2012 www.blanchebirger.com

1.  Current status and key ques2ons 2.  Define our Objec2ves and Key Strategies 3.  Elaborate our 6 main Strategies 4.  Define our new Mission, Vision & Values 5.  DraK the new 5 year strategic plan 6.   Communicate the new 5 year strategic plan

Methodology: 2012-‐2017


Key discussion points:2012-‐2017 Key discussion points arising from past sessions:

•  Ascertain our core competences / key values making BB different; •  Changes that we are currently facing are structural/systema2c and are not

transitory/temporary; •  Reinven2on of our business model is paramount to succeed in future years;


Current Status:2012-‐2017

SWOT Analysis:

•  Strengths: Dedicated Employees, Reputa2on, Goodwill •  Weaknesses: Small teams, HR Planning & Recruitment, Processes, Sales &

Marke2ng, BUs are silos, R&D •  Opportuni2es: IOI & Africa, Online, Cloud, Solu2ons, Expand core

competences, Develop Brand •  Threats: HR turnover, Partners/Suppliers dependency, Changing compe22on

landscape


Vision To be the recognised brand that con2nuously provides op2mal technological driven services and solu2ons

To always train, empower and mo2vate our people, to be the reference in our deliveries for the benefit of all stakeholders

Mission

•  Integrity •  Commitment •  Professional excellence

Values


Good to Great

Tag Line

1.  Develop an African footprint 2.  Become the master technology service & solu2on provider for the Region

3.  Transform and grow our business from a par2al service provider to a total

service & solu2on provider

4.  Become the employment reference in the industry

5.  Adopt Best Management Prac2ces (structure, processes, values)

2017 Objec2ves:


1.  Brand development strategy

2.  Go to market strategy

3.  Porcolio expansion strategy

4.  HR reference strategy 5.  Process op2misa2on strategy

6.  R&D strategy

2017 Strategies for Success:


1.  Brand development strategy… How to build a unique corporate character to become the trusted interna2onal preferred partner 1.  Increase our visibility through Business Magazines & Website

2.  Enhance our presence in job fairs and ICT fairs through BB wide engagement

3.  Publish corporate newslefer quarterly 4.  Capitalize on our 60th anniversary (success stories & case studies)

5.  Introduce quality controls on level of our service 6.  Ensure our CSR contribu2ons reinforces our corporate character 7.  Brand communica2on : Logos, leferheads, business cards, dress code

8.  Enlist key opinion leaders


Responsibility: Jacques H.

1.  Territories: i.  Direct Master Distributor for Indian Ocean Region with a core

team to support our regional strategy

ii.  Indirect model for Africa i.e. resellers, e-‐commerce, social

networking

2.  Segment our customer base to increase our revenues/opportuni2es:

i.  Core Competencies/ BUs

2. Go to market strategy… Where do we sell = territories & To whom do we sell =Customer segmenta2on


2. Segment our customer base to increase our revenues/opportuni2es:

ii. Top 20 customers:

MCB&ICPS, SBM, Bank One, Barclays, HSBC, MT/Orange, MUA, SRL,

Total, Pick N Pay, Shoprite, Pick N Eat, Brammer, CMU

SSB, SCAA, C&W, SeyPec

Telma, BPCE, BNI, MadaPetroleum

2. Go to market strategy… Where do we sell = territories & To whom do we sell =Customer segmenta2on


Responsibility: Patrick B., Djamil D., Michael P., Jean Pierre L., Rahman N.

•  Segment our customer porcolio to increase our wallet share and customer

loyalty

•  Develop new value added services, soKware & solu2ons to enhance customer

experience:

i.  BMS: Remote Services (Incident management, calls/contract

management, facility management, SoKware Monitoring)

ii.  BTS: Outsourcing/hos2ng (SAAS, IAAS, PAAS)

iii.  BOLT: Online Services (e-‐commerce, social networking, ISP)

iv.  SST: Self service solu2ons (ATM, Cards, Cash/CIT, SSCO)

v.  ESS: Compliance

vi.  BSS: Mobile solu2ons (Applica2ons)

vii.  N&S: Security (Physical, Applica2ons)

3. Porcolio expansion strategy… What do we sell = Services, SoKware & Solu2ons & How do we sell = direct, indirect, online


•  Appoint Consultants, Project Managers, Account Managers

•  Communicate to company wide

3. Porcolio expansion strategy… What do we sell = Services, SoKware & Solu2ons & How do we sell = direct, indirect, online


Responsibility: Parwez B., Frederic N., Khalid M.

•  Recruitment

i.  Plan work force growth

ii.  Define our collabora2ve & integrated recruitment process

(internal/outsource)

iii.  Invest in marke2ng skills;

•  Retain

i.  Define career paths

ii.  Update job defini2on to reflect evolu2on

iii.  Formalise proba2on & confirma2on process

iv.  Communicate Pension statements to employees

4. HR reference strategy…


•  Remunerate performance

i.  Define salary scales

ii.  Review salary structure

iii.  Bonus, commissions and profit par2cipa2on

•  Mo2vate

i.  Welfare program

ii.  Regular trainings

iii.  Regualr team building events

iv.  Invest in sales skills with service/solu2on focus

v.  Partner with specialist



•  Implement a succession plan



Responsibility: Suraj G., Herve B.

•  Enhance our opera2ng processes to increase produc2vity and efficiency

i.  Order to delivery, including freight & custom clearance

ii.  Stock management

iii.  Invoicing

iv.  Collec2on & delivery process for spare parts (Outsource?)

•  Firm up our organiza2on structure (BUs?)

i.  Clarify repor2ng lines

ii.  Define roles & responsibili2es

iii.  Escala2on matrix

5. Process Op2misa2on Strategy …


•  Communica2on

i.  Complaint management/Case studies

ii.  Website & mailing

•  Improve our ROI i.e. increase revenues & reduce costs

•  Secure our assets

5. Process Op2misa2on Strategy …


Responsibility: Patrick B., Raffick K., Shamil H., Salim A.

•  Set up an innova2on Lab which is accessible

i.  Cer2fy & MQA approved

ii.  Brand it i.e. Birger Idea Lab

iii.  Train customers

iv.  Partners involvement

•  Appoint HR responsible for R&D

•  Create a repository for R&D

6. R&D Strategy …


Responsibility: Vikash V., Anthony C., Pressley P., Brian O.

1.  Organiza2on structure/Business model

2.  Financial forecast 3.  Ac2on plan

7. Implementa2on…


2017 CORE

STR

ATEG

IES

BRAN

D | GO

TO M

ARKE

T | PO

RTFO

LIO | HR | PR

OCE

SS | R&D

ACCOUNT MANAGERS

Con2nuity Mauri2us Online Manage Online Services Self Service

Disaster Recovery & Business ConXnuity

Web Based Services & Support SAAS, PAAS, IAAS, Insourcing

Hardware & System SoZware

Outsourcing Enterprise Services

Managed Solu2ons (24/7 Service Delivery & Service Support)

Financial Solu2ons (Investment, Financing, Leasing)

Network & Communica2ons

FOOTP

RINT

MAU

RITIUS | RO

DRIGUES | SEYCH

ELLES | CO

MORE

S | MAD

AGAS

CAR


Blanche, Birger End to End Solu2on Framework

Telecoms Financials Retail Telecoms

1.  Communicate 5 year plan: 27th June 2012

2.  Budget 2012/13: 26th June 2012 3.  Commifees for strategies: Quarterly & Annually

4.  Modus Operandi for commifees: 6th August 2012

7.3 Ac2on Plan…


1.  Current status and key ques2ons 2.  Define our Objec2ves and Key Strategies 3.  Elaborate our 6 main Strategies 4.  Define our new Mission, Vision & Values 5.  DraK the new 5 year strategic plan 6.   Communicate the new 5 year strategic plan

Methodology: 2012-‐2017


Thank you


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5YearStrategicPlan 201232017 BusinessPlan Good$to$Great · 5"Year"Strategic"Plan_201232017"...

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