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Assignment Submission of : Mona Gado
Assignment Submission of : Mona Gado
CTQ
• Timely Pizza delivery
• a pizza delivery shop that guarantees the order delivery within 30 minutes from the time of accepting an order.
CTQ Specification
• Delivery within 30 minutes from the order acceptance time
• In the event of a delivery time miss,
the customer is refunded 100% money
Defect Opportunities
Delivery that takes longer than 30 minutes,
1 per order i.e. only "1" defect can occur in "1" order
This pizza shop will have to make 99.9997% deliveries within 30 mins to be called a six sigma shop.
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