SEM

9.01 Summarize factors of interpersonal

relationships

Concept of human relations and importance to SEM

Human relations •Involves getting along with

othersTeamwork•People working together to

achieve common goal

Personal traits necessary to enhance interpersonal

relations1. Friendliness

Getting along with others2. Courtesy

Having good manners and polite demeanor

Personal traits necessary to enhance interpersonal

relations3. Ethical behavior

– Demonstrating honesty, integrity and fairness

4. Creativity– Using ones imagination to be

original and inventive

5. Initiative– Being self-motivated to start

a task without being asked6. Responsibility

– Being accountable for ones own actions and resulting consequences

Personal traits necessary to enhance interpersonal

relations

7. Attitude– Disposition towards people

and situation8. Self-control

– Ability to slow anger and behave in disciplined way, not impulsive

Personal traits necessary to enhance interpersonal

relations

9. Self-awareness– Knowing ones strengths and

weaknesses10.Willingness to change

– Adjusting to criticism or changes in environment

Personal traits necessary to enhance interpersonal

relations

11.Self-esteem– Self-respect or valuing ones

personal worth12.Empathy

– Understanding another person’s situation or feelings

Personal traits necessary to enhance interpersonal

relations

13.Assertiveness– Having the confidence to

stand up for beliefs, ideas or rights

14.Time management– Budgeting time and respecting

deadlines

Personal traits necessary to enhance interpersonal

relations

15.Goal setting– Planning for the future

Personal traits necessary to enhance interpersonal

relations

Student ResponseStudents will be given a simple topic and at least three interpersonal skills for their group.

•Using the information from the section they will create a scenario in which they use the interpersonal skills they were assigned.

– Incorrect use of incorrect interpersonal skills– Correct use of incorrect interpersonal skills

Factors to successful teamwork

1. Train employees• Each new employee must

know how to do the task• Existing employees need

continuous education and training to improve knowledge, skills and efficiency

Factors to successful teamwork

2. Establish goals• Company should plan how it

will accomplish goals and objectives

• All team members should be committed to reaching company’s goals and objectives

Factors to successful teamwork

3. Delegate responsibility • Assign roles and duties• Make agreements for

commitment to quality of work

Factors to successful teamwork

4. Evaluate performance• Evaluate individual

employee performance• Evaluate whether or not

company goals and objectives are attain

Factors to successful teamwork

5. Communicate• Management should

promote open and effective channels of communication

• Listening to customers may result in new products or better customer service and satisfaction