From the Director 1 Panhandle Hero Storm Warnings and 9-1-1 2 2 Training Opportunities National Telecomm Week 3 3 Contacts, Emails and Websites 4 INSIDE THIS ISSUE: SPRING 2012 Mike Peters, Regional 9-1-1 Director Page 1 From the Director Working Behind the Scenes With absolutely no equipment budget for this biennium, it has been an overwhelming task to accomplish goals that each of the 23 dispatch centers can benefit from. Staff has been busy correcting some of the many database errors that have exist- ed since 9-1-1 started. Additionally we have begun the long and challenging process of mapping, individually, the addresses within cities. As many of the telephone customers switch from landline phones to VOIP phones, cell phones, or whatev- er kind of phone that they come up with next, it will be more important to have our mapping system completely up to date and accurate including these civic addresses. Each of you will begin to see towns in your area that have actual address points on each residence and each building. This process will likely take years rather than months as the work is exhaustive. The long term goal is to plot each 9-1-1 call as accurately as possible. I feel this; in conjunction to the hard work that each of you do daily, will help locate those desperate callers, whom need to be found, as quickly as possible. Thanks to each of you for the hard work and dedication. Don’t forget we are here for you when you have questions or need assistance.
Transcript
From the Director 1
Panhandle Hero
Storm Warnings and 9-1-1
2
2
Training Opportunities
National Telecomm Week
3
3
Contacts, Emails and
Websites
4
INSIDE THIS ISSUE:
SPRING
2012
Mike Peters, Regional 9-1-1 Director
Page 1
From the Director
Working Behind the Scenes
With absolutely no equipment budget for this biennium, it has
been an overwhelming task to accomplish goals that each of
the 23 dispatch centers can benefit from. Staff has been busy
correcting some of the many database errors that have exist-
ed since 9-1-1 started. Additionally we have begun the long
and challenging process of mapping, individually, the addresses
within cities. As many of the telephone customers switch
from landline phones to VOIP phones, cell phones, or whatev-
er kind of phone that they come up with next, it will be more
important to have our mapping system completely up to date
and accurate including these civic addresses. Each of you will
begin to see towns in your area that have actual address
points on each residence and each building. This process will
likely take years rather than months as the work is exhaustive.
The long term goal is to plot each 9-1-1 call as accurately as
possible. I feel this; in conjunction to the hard work that each
of you do daily, will help locate those desperate callers, whom
need to be found, as quickly as possible. Thanks to each of
you for the hard work and dedication. Don’t forget we are
here for you when you have questions or need assistance.
Hello my name is Robin Grice from the Moore County
Sheriff’s Office in Dumas, Texas. I was born in Ridge-
crest, California to Bruce and Linda Milbern on De-
cember 21,1972 on a Navy base in the Mojave Desert.
My parents moved us back to Dumas when I was 2 and
I have lived here ever since. I graduated from Dumas
High School in 1991. Shortly after getting a divorce in
2000 I needed to find a job to support myself and 2
kids, so I applied for dispatch and got the job. I have
remarried and my husband, Tracy and I have been
married for nearly 9 years. He has a son also so when I
remarried I acquired another son. I now have 3 kids in
total that are all teenagers and making my hair turn
gray. I have been with Moore County for almost 12
years and love my job! Nothing is as rewarding as be-
ing able to help someone in need, and I enjoy serving
the people of my community. I am now the Chief Dispatcher and have been for almost 3 years,
and I am proud to say that I work with an outstanding group of people.
Thank You Robin for your past and future years with 9-1-1!
Telecommunicators play an important role in the storm warning process.
The National Weather Service often advises citizens to call their local 9-1-1
center and “ask them to relay your report to the National Weather Ser-
vice.” While most handle this function well, I have personally experienced
situations when the dispatcher said they had no way of getting in touch
with the NWS. I recommend that you take a moment to double check
your communications link to the NWS (which is often an unlisted phone
number to the NWS storm warning desk) before any future critical situa-
tion develops. Any report of dangerous weather (i.e., tornado, damaging
should be relayed to the weather service. This service is more valuable
than ever since these reports are now turned around in near-real time and
displayed on television and emergency management weather systems. Having confirmation that a major
storm is in progress helps meteorologists make subsequently better warning decisions as a storm un-
folds and helps convince the public the danger is real.
NATIONAL WEATHER SERVICE 1-806-335-1421 SPRING 2012
ADA/TTY
April 14, 2012 8:00am to 5:00pm
AC West Campus , Bldg C Room 125
Instructor: Pamela Frisk, PRPC
To Register call 806-356-3681
PRPC Sponsored
Crisis Communications 2120
June 1-3, 2011 08:00am-5:00pm
Location: West Campus Bldg. C, Room 125
Instructor: Pamela Frisk, PRPC
To Register call 806-356-3681
PRPC Sponsored
Page 3
TCIC/NCIC Less Than Full Access
April 10, 2012
8:00am to 5:00pm
AC West Campus, Bldg C Room 125
Instructor: Celeste High
PRPC Sponsored
To Register call 806-356-3681
TCIC/NCIC Full Access
April 10-11, 2012
8:00am to 5:00pm
AC West Campus, Bldg C Room 125
Instructor: Celeste High
PRPC Sponsored
To Register call 806-356-3681
If there are any classes that you would like offered, please call or email Pamela Frisk or Melanie Davis. 1-800-687-7911 [email protected] or [email protected]
Don’t forget to visit our Website go to “Training” at www.panhandlemaps.com
Ethics for Telecommunicators
May 12, 2012 08:00am-5:00pm
Location: West Campus Bldg. C, Room 125
Instructor: Pamela Frisk, PRPC
To Register call 806-356-3681
PRPC Sponsored
The NPSTW has witnessed quite a few introductions in its relatively short history.
Although originally developed by Patricia Anderson of the Contra Costa County
(Calif.) Sheriff’s Office in the early 1980s, the NPSTW was thereafter redesigned as the
“National Public Safety Telecommunicators Week” by Rep. Edward J. Markey (D-
Mass.) a decade later in 1991. However, it didn’t end there, since, according to Con-
gressional procedure, it was re-introduced twice more in 1993 and 1994. It was at that
time that it became a much more permanent regular fixture and no longer needed an
annual introduction – it just happened. However, the name was modified slightly to
“International Public-Safety Telecommunicator’s Week.” Congress also established a
resolution stating that there were over 500,000 telecommunications specialists.” Oth-
er estimates put this number to more than 200,000. Even though one does not need
the NTW to honor their public safety dispatchers for their excellent works, this time
during April is a perfect opportunity to do just that, on a yearly basis..
