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Information Technology and E-Commerce: Managing

Information, Knowledge, and Business Relationships

© 2007 The McGraw-Hill Companies, Inc., All Rights Reserved.

McGraw-Hill/IrwinIntroduction to Business

Chapter Nine

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Chapter 9Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

1. Distinguish between data, information, and knowledge and identify the characteristics of useful information.

2. Explain the relationship between IT, competitive advantage, and profitability.

3. Discuss five major IT applications used by companies today to build competitive advantage.

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Chapter 9Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

4. Differentiate B2B commerce and B2C Commerce

5. Identify the major hardware and software components of IT and E-Commerce and describe how they have evolved over time.

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Chapter 9Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

•Characteristics of useful information are

• Complete• Relevant• Timely• Accurate• Reliable

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Chapter 9Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

IT builds a competitive advantage superior productivitysuperior qualitysuperior innovationsuperior responsiveness to customers

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Chapter 9Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

IT Systems Applications • Transaction Processing (TP)• Knowledge Management (KM)• Enterprise resource planning (ERP • Artificial intelligence (AI)

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IT 20:80 Rule

•According to Pareto's Rule if managers possess 20 percent of the necessary information, they can develop 80 percent of the knowledge they need to improve efficiency and effectiveness

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Managing Information for Business through Network

• Information networks are leading to leaner organizations

• Intranet• Internet• E-commerce• B2B, B2C, C2C, B2B2C…

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Computer Brief History

•First modern computer, 1951, UNIVAC

•First PC, 1981, IBM

•First laptop, early 1990’s, Taiwan? Or

other?

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Information Security

•Virus,. ….

•Protection information,

•Policy and implementation..