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June 25, 2013

Reducing the Risk and Realizing the

Value of Core Systems Replacement

Copyright 2013 Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

Introduction

Risk Reduction

Customer Experience

Core Systems in the Cloud

Brazil Implementation

Andrew deGroot, SVP, Global Business Development

and Alliances

Copyright 2013. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Topics

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Exigen Cloud Advantage Right-size with Core Systems in the Cloud

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Exigen Suite Core Solutions

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

Exigen Cloud Computing Service

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

A Look at Exigen Cloud Services

SAAS SERVICES

Business Operations

Help Desk Operations

Help Desk Maintenance and/or Support Services

Maintenance and /or Support Services Technical Operations

Technical Operations

Hardware Planning

Data Center Operations

Data Center Operational Management and Support

Operational system management per Run Book

Full suite of operational, administrative, and management control procedures and services

covering network and data center

Operations Management

Operational Maintenance

Security Management

Monitoring, Alarms, Reporting

Network and Server Infrastructure

Storage

Backup and Disaster Recovery

Security

Application Operations

Change Management

Performance Management

Database Management SaaS-70 Compliance

SERVICE LEVEL AGREEMENTS (SLAs)

SAAS Service Availability

Successful Return to Production

Maintenance Windows Initial Problem Response

Tier 3

support

100%

performance

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Reducing Risk of Core Systems Replacement Pre-configured Packages vs Customization

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Reducing Risk of Core Systems Replacement Evolution of Core Systems Configuration

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Traditional ConfigurationBased

Pre-configured

Project Configuration

Pre-Configured Content

Base

80/20 Rule

Traditional systems over

80% hard-coded and

inflexible.

Typical configuration-based

systems provide rules &

tools but only 20% pre-

configured product.

Exigen Suite pre-configured

packages come over 80%

ready out-of-the-box as an

fully-functional system to

jump start both design and

development activities.

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

Implementation Risk

Client starts with a fully functioning, end-to-end processing system.

Preconfigured Package represents a robust, reference implementation for project teams making changes to clients requirements.

Improves quality and consistency, improves speed of delivery, and reduces overall cost

Agility Risk

Pre-integrated suite reduces the complexity associated with system upgrades

High degree of configurability in Exigen Suite reduces the % of customization required in order to minimize impact on clients upgrade path.

Recent Exigen client upgrade experiences reveals an average timeframe with testing of 2 months.

Pre-integration of Exigens Product Factory and Rating Studio enable introduction of new/revised products in rapid timeframe

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Reducing Risk of Core Systems Replacement Addressing Risks - Exigen Pre-configured Approach

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

Cost of Ownership Risk

Reduced costs of initial implementation and subsequent system upgrades

The preconfigured package dramatically decreases integration requirements during deployment - the most costly component

A single platform is capable of managing multiple lines of business at the same time

Removes cost of series of separate policy, billing or claims solutions.

Reduces TCO for multi-line/territory insurers as a large percentage of initial deployment costs can be leveraged and re-used in the future.

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Reducing Risk of Core Systems Replacement Addressing Risks - Exigen Pre-configured Approach

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

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Improving the Customer Experience Differentiating with Insurance-specific CRM and CCM

Today, pricing is highly competitive, many products are quickly commoditized, and

innovations are quickly replicated, so it is difficult for insurers to differentiate As a result, insurers need to strive for superior customer experiencemanaging the entirety of their insurer relationships, across touch-points, according to customers personal preference CAP GEMINI

CustomerCore

Customer Acquisition

Customer Service

Customer Communication

Exigen Insurance Solutions (EIS) CustomerCore is an insurance-specific, vertically

integrated CRM component.

Customer Acquisition

Lead Management

Opportunity Management

Marketing & Sales Campaign Management

Customer Management

Customer Accounts & Portfolio

Customer Sales & Service

Customer Profile & Preferences

Customer Transactions & Interactions

Customer Relationships

Customer Analytics

Customer Service

Personal Agent (in person)

Contact-Center (phone and chat)

Web and Mobile Apps self-service

Automated Agents (Voice and Document Auto-Reply services)

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Improving the Customer Experience Exigen Customer-centric Approach

Key Advantages of CustomerCore

Fully integrated with insurance core systems (including legacy and 3rd party systems)

Extends insurance processes to multiple distribution networks ranging from direct networks and agents and brokers, banks, and alternatives such as retailers and car

dealers

Supports multiple business channels (i.e. mobile, Internet, contact center) to support person-to-person, correspondence-based, and self-service modes of interaction.

The key business benefits to insurers are:

An increase in customer affinity and mutual value of the customer relationship;

A measurable improvement in the quality of the book of business and business performance;

Reduces operational cost and complexity; and

Increases sales effectiveness by recommending best fit products for new business and up-sell.

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Improving the Customer Experience CustomerCore CRM Integrated Multi-Channel Communication

ACE Brazil

Core Systems Suite Replacement

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

ACE Brazil Snapshot

Solution Full Exigen Suite for Policy Admin/Billing/Claims

Lines of Business Personal lines: standard and high net worth LOBs

Distributed nationally via MGAs

Deployed in Portuguese and English

Rollout Q1 2012 high-net-worth home and auto

Q3 2012 standard home and auto

Platform Exigen Suite as SaaS in Exigen Cloud

private cloud; virtualized environment

Deployment Deployed 20 interfaces using ESB

Global Team: Brazil\Europe\China\USA

OnShore Product Specialists

Offshore Exigen Center of Excellence

Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

ACE Brazil Project Highlights

First products live in less than 6 months Speed To

Market

360 view of customer and account Independent brokers described system as best

insurer system to use

Improved Distribution &

Service

No ACE IT investment required from infrastructure to applications

100% performance to SLAs Platform available for deployment in other

countries

SaaS Advantages

Copyright 2013. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.

Thank you

Andrew deGroot

SVP, Global Business Development and Alliances

345 California St, 10th Fl

San Fancisco, CA 94104