A Quality Improvement A Quality Improvement PlanPlan

THE FIVE S’sTHE FIVE S’s

By: David BlackBy: David Black

Today’s AgendaToday’s Agenda

• Define Five S’s as a quality toolDefine Five S’s as a quality tool

• Show how the Five S’s can benefit Show how the Five S’s can benefit a companya company

• Explanation of each of the Five S’sExplanation of each of the Five S’s

Today’s Agenda (cont.)Today’s Agenda (cont.)

• What makes the Five S’s workWhat makes the Five S’s work

• United Electric’s use of the Five United Electric’s use of the Five S’sS’s

• Class ExerciseClass Exercise

Definition of the Five S’sDefinition of the Five S’s

• The The Five S practiceFive S practice is a technique is a technique used to establish and maintain a used to establish and maintain a quality environment in a company quality environment in a company by improving its’ organization.by improving its’ organization.

How can this tool benefit a How can this tool benefit a company?company?

• Improves efficiency of workplaceImproves efficiency of workplace• Improves overall appearance of Improves overall appearance of

companycompany• Improves self-organizationImproves self-organization

The Name Stands forThe Name Stands for Five Japanese Words Five Japanese Words• SeiriSeiri• SeitonSeiton• SeisoSeiso• Seiketsu Seiketsu • Shitsuke Shitsuke

SEIRISEIRI

• In English In English seiriseiri stands for stands for “Organization”.“Organization”.

• •So what does organization really So what does organization really mean for a company?mean for a company?

Definition of OrganizationDefinition of Organization

• Organization means keeping all the Organization means keeping all the necessary things needed for a job necessary things needed for a job separate from the unnecessary.separate from the unnecessary.

Example of OrganizationExample of Organization

••If parts are stored If parts are stored in an organized in an organized manner, manner, employees will employees will know where to know where to find them when find them when neededneeded

SEITONSEITON

• In English In English seitonseiton stands for stands for “Neatness”. “Neatness”.

• • NeatnessNeatness – the study of how fast – the study of how fast you can put items away and you can put items away and retrieve them in time of need.retrieve them in time of need.

Example of NeatnessExample of Neatness

••Each employee Each employee name is in name is in alphabetical order alphabetical order for easy access.for easy access.

SEISOSEISO

• In English In English seisoseiso means “Cleaning”. means “Cleaning”.

……this includes everyone from the this includes everyone from the head honcho to the janitor.head honcho to the janitor.

SEIKETSUSEIKETSU

• In English In English seiketsuseiketsu means means “Standardization”.“Standardization”.

What exactly are we standardizing?What exactly are we standardizing?

StandardizingStandardizing

• We are going to include the the We are going to include the the first three S’sfirst three S’s

SeiriSeiri

SeitonSeiton

Seiso Seiso

As a standard daily practice in our As a standard daily practice in our company.company.

SHITSUKESHITSUKE

• In English In English shitsukeshitsuke means means “Discipline”.“Discipline”.

• • The discipline which is desired is The discipline which is desired is self-discipline. All employees need self-discipline. All employees need this to keep the five S’s an on this to keep the five S’s an on going improvement plan.going improvement plan.

Underlying Working Underlying Working Principle of the Five S’sPrinciple of the Five S’s

• The five S’s The five S’s eliminate wastes.eliminate wastes.– Wastes are Wastes are

potential gainspotential gains

Where are the Where are the wastes in this wastes in this picture?picture?

Real World ExampleReal World Example

• United Electric of Watertown, MA United Electric of Watertown, MA has implemented this process and has implemented this process and has seen real results has seen real results

ExerciseExercise

• What are the benefits of each of What are the benefits of each of the Five S’s?the Five S’s?

Flow of the Five S’sFlow of the Five S’s(Review)(Review)

SEIRISEIRI

(org)(org)Only keeping Only keeping nec.itemnec.item

SEITONSEITON

(neat)(neat)Everything has Everything has its placeits place

SEISO SEISO

(clean)(clean)Keeping the Keeping the

Co. cleanCo. clean

SEIKETSUSEIKETSU

(standard)(standard)Making 1Making 1stst

3S’s a daily job3S’s a daily job

SHITSUKESHITSUKE

(discipline)(discipline)Enforcing the Enforcing the

Five S’sFive S’s

In RecapIn Recap

• Defined the Five S’s as a quality Defined the Five S’s as a quality tooltool

• Showed how the Five S’s can Showed how the Five S’s can improve a business’ organizationimprove a business’ organization

In RecapIn Recap

• Identified what each ‘S’ Identified what each ‘S’ represented in the overall planrepresented in the overall plan

• Showed United Electric’s use of the Showed United Electric’s use of the Five S’s Five S’s

SummarySummary

• The Five S’s are a great start for The Five S’s are a great start for any company trying to improve any company trying to improve their quality and organizationtheir quality and organization