A Smarter Workforce: Accelerate Human Resources with Cloud Computing

1 #SmarterEnterprise

A Smarter Workforce: Accelerate Human Resources with Cloud Computing

Benoit Hardy-Vallée, Ph.D., PMP

Manager, Consulting and Client ExperienceSmarter Workforce, IBM Canada Ltd.


OUR WORLD IS CHANGING

SPEED OF INFORMATION

MOBILE WORKFORCE

RISE OF INDEPENDENCE

BIG DATAWISDOM OF

CROWDS


Today’s infrastructures can inhibit success


Software-as-a-Service is no longer only about economics -- it is about innovation New

business

models

Better

service

and

complete

solutions

IT

flexibility

and

scalability

Agility

and rapid

time to

value

More

innovation

and

productivity

Lower

upfront

costs and

variable

pricing

Software-as-a-Service is no longer only about economics – it’s about innovation


Employeeengagementandcommitment

Talentretention

Workforce productivity

Talentdevelopment

Sourcingand recruiting

Performancemanagementevaluation

Collaborationandknowledgesharing

Talent management

Rapiddevelopmentof workforceskills

87%

80%

68%65%

60% 60% 58% 57%55%

Talent development and employee engagement are already on CHROs’ radar…

Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]

Importance of workforce challenges today


Employeeengagementandcommitment

Talentretention

Workforce productivity

Talentdevelopment

Sourcingand recruiting

Performancemanagementevaluation

Collaborationandknowledgesharing

Talent management

Rapiddevelopmentof workforceskills

…with increasing focus on collaboration and rapid skill development over the next three to five years

Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]

68%

55% 54%

44%

35%32%

22%

14%12%

Percentage change in importance of workforce challenges: today vs. 3–5 years


Source: Question CHRO9–For the following processes, to what extent do you manage these in-house versus outsourced? n=307 [CHRO only]

The HR function is increasingly looking to work with outside partners across a number of dimensions over the next several years

Significant use of partnerships today vs. 3–5 years

Learning

Employee self-service portal

Recruiting

Payroll

17%

49%

28%

Benefits

HR transaction systems (ERP)

Employee contact center

Workforce analytics

25%

13%

32%

13%

34%

12%

37%

18%

41%

23%

46%

30%

3%

Today 3–5 years


IBM Cloud for Smarter Workforce energizes life’s work through Kenexa Talent Management solutions

Listen to the voice of

your organization

Big Data you can

act on

Invest wisely in

your employees

Connect employees

to the information

they need

Attract the very best

talent


Talent Acquisition


Employment Branding

Science Based Approach to Attraction

Captivating Creative Content

Seamless Integration Technology

True Reflection of Company’s Culture


Recruitment Technology

Highly Flexible – Match Unique Processes

Engaging Candidate Experience

Integrated Pre-Hire Assessments

Mobile experience

Analytics and Reporting



Assessment Centers/Simulation

Skills/Abilities Testing

Behavioral/Personality/Culture Assessment

Structured Interviews

Assessment Suite of Solutions


Developmental Needs

Motivational Preferences

Learning Styles

Executive Development

Career Planning

Post-Hire Assessment Solutions

ENABLE employees

ENGERGIZE the workforce

RETAIN top talent

What competencies do

I need to move to

position X?

What are my strengths

and what are my areas

of opportunity?

How do I motivate my

team? What activities

should I seek out?

What is the best way

to train my

employees?

How do I groom my

high potentials for

future success?


Intuitive Portal For Scheduling Assessments


Order Online Assessments In 2-3 Minutes


Manager Experience: Sample Pages from Selector Report


Assessment of Leaders’ Fit

Teams run by managers who most closely aligned with the

organisation/role “fit” saw:

•Employee engagement scores increase 6.2%

•Turnover rates dropped 43%

•Profit per customer increased by 1.2%

•Millions of increased net income

HOW?

A leadership “fit” assessment correlated to cultural and employee

engagement measures and assessed against metrics for success


Leadership and Engagement


What do we do?

• We develop a custom survey, using our best practices, our

research, stakeholders interviews and alignment with clients

corporate and HR priorities

• We map the organizational structure to capture all the reporting

relationships, team affiliations and demographics

• We administer a survey (online, paper or both) to the entire

organization

• We calculate, aggregate, validate and QC the data

• We provide data and insights that help direct line managers

discussions and executive decisions

• Impact on experience: manager reports (team scores,

benchmarks, key drivers)

• Executive presentation (organizational results,

recommendations, strategies)

• We enable positive behaviour change that impacts results:

• Action planning technology

• Post-survey training for managers and HR administrators

SaaS-based model utilizing a combination of

IBM Kenexa science (consulting), technology

(data collection, reporting and action planning)

and business processes (program delivery)


Developing a

survey by

listening to the

enterprise

Allows for

better

outcomes

That are tied to

improving the

bottom line

Key Drivers of

Engagement

Process

Improvement

Manager

TrainingExecutive

Coaching

Cultural

Transformation

Coaching/Deve

lopment


Organizational Mapping


Global 24x7 Help Desk Check participation online

Survey Administration

Same User experience for all employees

Web Tablet Smartphone Paper


• Use Data Miner to generate

define report details and create

custom reports within one

interface.

• Get started by copying an

existing report or drag-and-

drop items to start from scratch

• View details of data groups as

they are being created

• Once your custom report is

created, launch the Graphs

tool to see results in a more

visual format

A simple mouse-click turns this …

… into this.

CLICK HERE

Create Custom Reports on Demand


Access Survey Analytics from

your Viewpoint homepage. Use

this powerful tool to:

Content Analysis for Open-Ended Questions

• Access to trending and

theming of comments

• Conduct key word

searches within comments

• Display all countries in

which a client operates

• View where comments

have originated

• Examine breakdown of

comments based on

demographics.

• View comment topics over

time


Manager Dashboard

• Access to Manager Reports

• Action Planning Capabilities

• Online resources

• Comment Analytics

• Team follow-up and Accountability

• Ad-hoc Reporting and Graphical Analysis


Track Team Progress on Taking Action

• View stats to determine

users on your team who

have logged in and started

creating action plans

• Ability to send group

notifications or individual

follow-up

• Review subset of users

based on filters and search

criteria to focus on specific

teams

• Export action planning

detail to share with

managers and teams


Talent Optimization

MY PROFILE AND MY

EXPERTS

WISDOM OF THE CROWDS

SPEED & INFO FLOW

MY “TIPPERS”MY SOCIAL NETWORKS

INNOVATION & IDEA

STACKING


A Digital Workplace

My

People

My Apps

My

Knowledge


IBM Kenexa Talent Suite


Social Onboarding


Talent Analytics


Coming Soon …Talent Insights with Watson Analytics

Predictive and content analytics enable fresh

insights by uncovering patterns not yet known

Watson guidance encourages interactive

exploration across all data – creating real-time

business intelligence

Watson Big Data platform combines structured

and unstructured data to bring transparency and

context to the decision-making process

Social Performance

Continuous 360 feedback ensures timely

recognition and course corrections

Dynamic goals facilitate continuous updates and

realignment as enterprise needs evolve

Progress updates posted to the social profile

promote feedback and capture results for

accurate and comprehensive performance

reviews


HR on the cloud:

• More nimble, flexible, and affordable architectures.

• Integration of technology, science and data

• A more compelling, consumer-like, experience

• Potential for Big Data Analytics

• Cost savings from accelerated implementation are redirected to other elements of HR transformation

• SaaS helps to transform HR at the most critical point of change – the interaction of end users with talent management systems


Next Steps

• Visit us in the Social Café where additional Smarter Workforce collateral can be found on the tablets

• Watch the Talent Suite demo (http://www-03.ibm.com/software/products/en/ibm-kenexa-talent-suite)

• Identify your key roles - those who make a difference in your results - and assess how assessment and engagement can improve their performance

• Facilitate a discussion between HR and key department/division to forecast supply and demand for talent

• Ask your IBM representative about the free Smarter Workforce Workshop (personalized workshop consultation for CHROs)

http://www-03.ibm.com/software/products/en/ibm-kenexa-talent-suite


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Date post:	08-Jun-2015
Category:	Data & Analytics
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A Smarter Workforce: Accelerate Human Resources with Cloud Computing

Data & Analytics