Together Everyone Achieves More
Holly Rae Bemis-Schurtz @hollyraeLaura Grant @laurapresentlyPhillip Johnson @phlipper3000
Division of Student SuccessNew Mexico State Universityhttp://success.nmsu.edu/heweb09
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
OverviewOverview
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
The searchThe searchfor personafor persona
“NMSU is following me… isn’t that kinda creepy?”
“…formed …the goal of creating a touchpoint for students within Twitter”
MissionTeam membersConsiderationsFollowing normsToolkitResources
http://bit.ly/nmsut
“…formed …the goal of creating a touchpoint for students within Twitter”
MissionTeam membersConsiderationsFollowing normsToolkitResources
http://bit.ly/nmsut
There is strength in numbers. Multiple perspectives are important.
http://success.nmsu.edu/heweb09
Choose your team with experience in mind.
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
Increased stakesIncreased stakes
A single perspective is not enough.
Twitter experience alone is not enough.
A student perspective alone is not enough.
http://success.nmsu.edu/heweb09
Define the roles of your team members and keep participation optional.
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
Taking shapeTaking shape
“We are @nmsu a group of students and staff members..”
Follow @nmsuWho @nmsu followsImprove @nmsuTeam membersCurrent updatesOther NMSU personas
http://success.nmsu.edu/twitter
“We are @nmsu a group of students and staff members..”
Follow @nmsuWho @nmsu followsImprove @nmsuTeam membersCurrent updatesOther NMSU personas
http://success.nmsu.edu/twitter
People will be interested - be prepared to share your work with the community.
http://success.nmsu.edu/heweb09
Invite critique – seek it out if you must – in order to balance your perspective.
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
The network emergesThe network emerges
“You don’t have to reinvent the wheel;a student support system already exists.”
Collaborators (Outside Twitter)
Collaborators (Within Twitter)
Leadership Team
Twitter Team
Media
Division Decision Makers
OtherTwitter profiles
Alumni
Community
Students
Families
University Comm.
Think Tank
Your network goes beyond social media – tap into your institutional support framework.
http://success.nmsu.edu/heweb09
Foster a network of support – create opportunities to engage your peers.
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
New challengesNew challenges
Engagement takes different forms; some are more challenging to facilitate than others.
http://success.nmsu.edu/heweb09
A team approach to student support is a moving target – by definition you can't prepare for the unexpected.
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
ToolsTools
The search for personaThe search for persona
Increased stakesIncreased stakes
Taking shapeTaking shape
The network emergesThe network emerges
New challengesNew challenges
Putting it all togetherPutting it all togetherToolsTools
Putting it all Putting it all togethertogether
http://success.nmsu.edu/heweb09
•Sustainable when a member leaves or goes on vacation
•Provides a checks & balances system for decision making
•Offers diversity in voice
•Distributes the work load
•Leverages institutional knowledge within the network
•Models an approach for other institutional personae
Benefits of a Team Approach to Student Support in Twitter
Holly Rae Bemis-Schurtz @hollyraeLaura Grant @laurapresentlyPhillip Johnson @phlipper3000
Division of Student SuccessNew Mexico State University
http://success.nmsu.edu/heweb09