Making a Difference Every Day

A Year in the Life of...

2013 Annual Review

Where we Work

IntroductionSt Anne’s was founded in 1971 as a shelter for homeless men in Leeds. From these smallbeginnings St Anne’s has gradually expanded over the years to become the organisation itis today, with over 1500 staff supporting in excess of 5000 clients across the North of England.

Our very first service was shaped around people’s needs and wishes and we havemaintained this ethos, with clients at the centre, throughout all the services we provide.

We are proud to support people with learning disabilities, mental health, substance use andhomelessness issues and to help them achieve their aspirations during their time with us. Westrive to make a difference every day and we have many great examples of this in our 2013Annual Review – we hope you enjoy reading them.

Welcome to St Anne’s Community Services

North Tyneside

South Tyneside

Newcastle

Gateshead

Sunderland

Durham

Middlesbrough

North Yorkshire

York

Harrogate

Bradford

Leeds

East Riding

Calderdale

Kirklees

Wakefield

Barnsley

Sheffield

10x LearningDisabilityServices

10x Mental HealthServices

10x HomelessnessServices

10x DrugsServices

10x AlcoholServices

10x MixedServices

Services Key

North Tyneside

South TynesideNewcastle

Gateshead

Durham

Middlesbrough

North Yorkshire

York

Harrogate

East Riding

Sheffield

Barnsley

Wakefield

LeedsBradford

Calderdale

Kirklees

Julie and Alison’s Statement

As we introduce you to this annual report it has been pleasing to reflect onthe many fantastic opportunities that 2013 brought to the organisation.

We commenced new work in Doncaster and Gateshead and this, along withgrowth and development in York, Bradford, Kirklees and Leeds, has resulted in2013 being very successful, both in terms of increasing the number of individualswe support and in employing more people.

That said there is still no doubt that we continue to face many challenges ahead,in particular financially as we continue to feel the impact of funding reductions inthe majority of the services we provide. However it is important that we ensurethat this does not affect the quality of the services which we provide.

There have been many things to celebrate in 2013 and choosing the highlightshas been difficult. The beginning of the year saw recognition for teams andindividuals on a national level at the Great British Care Awards, the Skills for CareAccolades and also locally at a number of other awards.

We appreciate the effort that individuals and teams have put in to ensure that theevents held throughout the year were a success. Dignity Day, which wascelebrated in February across the organisation, gave an excellent opportunity toraise awareness of what dignity means for everyone at St. Anne’s. The Big Eventwas another fantastic and well supported occasion. It was bigger and better thanever and even the sun shone upon us! Client involvement is very much at theheart of St Anne’s and this report has many fantastic examples of this.

The year ended positively with confirmation that we had been successfully re-accredited as an Investors in People Gold organisation. Our Assessor spent agreat deal of time meeting staff and clients across the breadth of the organisationand this quote from his report really sums us up:

“St. Anne’s philosophy of ‘clients at the heart of everythingyou do’ was indeed found to be a living mantra which isstrongly supported by all the managers and their staff teamsand there were numerous examples of this philosophybeing translated into daily staff working practice.”

As we move into 2014 we will again face both new challenges and newopportunities. However with the strength, commitment and compassion of ourstaff behind us we will continue to provide services to our clients in a way thatpromotes their independence and provides opportunity for their development.We believe as a consequence that St Anne’s will continue to grow and prosperin the years ahead.

Alison Legg (Left) Julie Robinson (Right)

Julie RobinsonChief Executive

Alison LeggChair

January 2013

Celebration of AchievementThe annual Celebration of Achievement event was held on the 18th January inHarrogate. Over 80 people attended the event including staff who were celebrating20 years services with St Anne’s.

Presentations were made to staff who had achieved a range of qualifications, TopTeam recognition and other significant awards by Julie Robinson and guest speakerSimon Buckden.

Mark Cairns – Client livingat Roslin in Gateshead Mark lives at Roslin in Gateshead. He has been taking partin interviewing for new support staff in Gateshead. Markenjoyed the experience and will be taking part again in thenext interview panel. Questions were asked on Mark’sbehalf as Mark chooses not to speak. His question was“how would you ask me what I liked to do and where Iwould like to go”.

Norma Bell

Bevin Court Bevin Court Hostel in Sheffield was one of the communitygroups recognised at a Police Awards Ceremony held onthe Friday 15 February 2013 at Sheffield City Hall.

The Woodhouse Community Cohesion Group, in whichBevin Court plays a big part, was awarded the CommunityFocus Award in recognition of the achievements anddevelopments within Woodhouse.

February 2013

Dignity Action Day Dignity Action Day (DAD) is an annual opportunity for health and social care workersand members of the public to uphold people’s rights to dignity and provide a trulymemorable day for people who use care and support services.

Dignity Action Day aims to raise awareness of the importance of ensuring peopleare treated as individuals, that they are given choice, control and a sense of purposein their daily lives, and are engaged in stimulating activities.

There were lots of great events across St Anne’s to celebrate. In Leeds GaynorHollis and Vikki Harratt (pictured) worked in partnership with Priesthorpe School inPudsey and held a hugely successful event at the Quakers Meeting Hall in Leeds.There was a real buzz of excitement to the event, which included a dignity tree,tombola and arts & crafts.

At one of our Wetherby homes, a coffee morning was held and the White Rose malevoice Praise choir sang and entertained Clients and visitors.

March 2013Pictured Top Left: Roy Fawcett, John Daly, Paul Huddleston, Susan Nota, Julie Robinson

Pictured Front Left: Tracey Williams, Lisa Yip, Ruth Langsford, Sue Carr, Sue Cutts

Skills for Care AccoladesOur Learning and Development team were finalists at the Skills for Care Accolades inMarch 2013, having been shortlisted for the accolade of “Best Learning &Development Provider”. It was fantastic for St Anne’s to be recognised as having oneof the best L&D provisions nationally and it was a huge achievement to be thereamongst all the other worthy finalists and winners.

RAISERAISE based in St Anne’s Resource Centre, Leeds provides adult learning coursesin a variety of practical and skills based subjects. Our courses are designed to givelearners the skills and confidence to move on to further learning opportunities in thewider community.

Our current timetable has been running for 3 years and is well establishedlocally. We have built up a reputation as a recognised quality provider of non-accredited learning.

The majority of our courses run for 10 weeks and are 2.5 hours long. They include;Confidence Building, Anxiety Management, Cook and Eat, Creative Crafts,Computer Skills (a basic level course for IT beginners) and Moving up to Media (forpeople with experience of IT who want to find out about how to use photo editingequipment and downloading music), Employment & Training, Numeracy, Literacyand Read & Write (for learners with low level Literacy skills).

April 2013

“Our courses are designed to give

learners the skills and confidence to

move on to further learning opportunities”

Norman – Client in Gateshead“My name is Norman, I live in Gateshead.”

“Staff where I live support me to stay in touch withmy family. I use the telephone and I like to SKYPEmy brother on my laptop.”

May 2013

BILD Conference in Brighton St Anne’ s Positive Behaviour Support (PBS) is one of a verysmall group who have achieved British Institute of LearningDisabilities accreditation. Indeed, we are one of a handful oforganisations to have an operationally proven PBSprogramme that is both internally and externally accredited.Our PBS model involves the delivery of the highest qualitytraining focused on proactive and reactive strategies.

The Principal PBS Instructors attended the BILD conferencein Brighton. The aims of the venture were to market our PBSprogrammes to the wider sector, to promote best practiceworking and develop skills, learning more about future bestpractice and global cutting edge thinking.

The conference was considered a resounding success withnew contacts made, networks opened and exposure of ourmarketing tools to an expert audience.

Picture: John Daly PBS Programme Manager & L&D Co-ordinator

“The conference canbe considered aresounding success...”

Tenfold Awards The Tenfold Awards 2013 ceremony took place on 20 June2013 and Benedicts Nursing Home was nominated for aTeam of the Year award.

Tenfold was established in 1991 as Leeds VoluntarySector Learning Disabilities Forum and is a registeredcharity and company limited by guarantee now using thename Tenfold.

Members are voluntary, community and faith sectororganisations who work with and for people who havelearning disabilities in Leeds. St Anne’s has been a part ofTenfold since its early days. Their aim is to work with, andsupport, members to bring about positive change in thelives of learning disabled people.

June 2013

“Members are voluntary,community and faith sectororganisations who workwith and for people whohave learning disabilities.”

Official Opening:Kings Mill Court St Anne’s took over a new service in Huddersfield, KingsmillCourt earlier in the year. St Anne’s provide both housingmanagement and client support for the service. This is amodel which we hope we will be able to replicate for otherservices in the future and which will give us greater flexibilityand more control over housing issues than with a supportonly model.

Andy Booth, Huddersfield Town’s Club Ambassador,officially opened Kingsmill Court in July. Andy said, “Thisnew supported housing development is a fantasticfacility, especially as it houses people from the localarea. I was honoured to be part of the official openingceremony and it was great to meet the clients on theday, many of whom were really knowledgeable aboutHuddersfield Town”.

“This new supportedhousing developmentis a fantastic facility...”

July 2013