Avaya Aura 6 &
Avaya Communication Manager 5• Особенности, различия• Межплатформенность в Avaya Aura, архитектура построения сети• Архитектура АТС (evalution, feature, template)• Avaya vs Cisco
• Особенности, различия• Межплатформенность в Avaya Aura, архитектура построения сети• Архитектура АТС (evalution, feature, template)• Avaya vs Cisco
Павел Белкин[email protected]Инженер по решениям Авайяwww.rrc.ru
Особенности, различия
Межплатформенность в Avaya Aura, архитектура построения сети
Что нужно понимать в первую очередь
3
• Avaya Aura это НЕ телефонная станция, это РЕШЕНИЕ
• Включает в себя АТС, AES, AAC, AACC и др.
• Телефонных станций стало две:
• Session Manager (SIP)
• Communication Manager (всё остальное)
4
ACM 5.x architecture
Servers
Communication Devices
S8720 / S8730 High Reliability
Communication Server
S8720 / S8730 High Reliability
Communication Server
S8500 /MultiVantage Express® Communication Server
S8500 /MultiVantage Express® Communication Server
S8300 / S8400Embedded
Communication Server
S8300 / S8400Embedded
Communication Server
G250Branch Gateways
for very small offices
G250Branch Gateways
for very small offices
G650High-Density
Gateway
G650High-Density
Gateway
G350Branch Gatewayfor small offices
G350Branch Gatewayfor small offices
Communication Manager Software
G860High-Density
Trunk Gateway
G860High-Density
Trunk Gateway
IG550 Integrated Gateway for
Juniper Routers
IG550 Integrated Gateway for
Juniper Routers
96xx Series - H.323 / SIP
36xx Series – Wireless
Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients
Inte
gra
ted
M
anag
emen
t S
uit
e
Services
• Network Assessments
• SMB & Branch Solutions
• CM Solutions
• Phone Apps
• Nw Readiness
• Empirix Performance Assurance
• Software Support + Upgrades
• Proactive IP Support
• Remote Mgd Services
• IP Converged Services
• Software Support Plus Upgrades
Media Gateways
16xx Series Value Edition / 16CC
G450 Gatewayfor medium
offices
SIP Enablement Services
S8300 Server
S8500 Server
Наведение системного порядка, упрощение связей
5
EnterpriseNetwork
CollaborationApps Video
AppsBusiness
Apps
AvayaNew York
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CentreMumbai
CiscoRome
Contact CentreChicago
Usersanywhere
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CentreMumbai
CiscoRome
Contact CentreDublin
Data CentresData CentresAvaya Aura™Communication
ManagerNew York
AppsIntegrated
Avaya Avaya Aura Aura
Session Session ManagerManager
Avaya Avaya Aura Aura
Session Session ManagerManager
SIP Trunking
Сервер приложений
Avaya Aura architecture
App
3rd Partyendpoints
AvayaCM Branch
o o o
AvayaCM Standalone
o o o
Сервера приложений
G860
3rd Party PBXs
SBC
ТфОП
SystemManager
MM VP CM
SessionManager
Avaya Aura Core
SIPтранки
MediaServers
TDMтранки
Доступ
Управлени SIP сессиями
Приложения
SIPPresence
SessionManager
SessionManager
Avaya one-X®
endpoints
MX
Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 7
What’s New: Expanding Avaya Aura™ for People-Centric Business Collaboration
Unified Communications Applications
Avaya Aura™ Conferencing Standard Edition 6.0
8Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved.
• What’s new• Simplified and packaged multimedia audio,
web, video conferencing; formerly Avaya Meeting Exchange
• Also Enterprise, express and service provider Editions
• Key features • easily accessed from standard browsers,
with multiple-presenter presentations, white-boarding, application and desktop sharing, video streaming, synchronized audio/video/web recording, chat discussions, polling/voting, invites and call-outs.
• 500 concurrent audio + web sessions (typically ~7,500 employees)
• Integration with Microsoft, IBM, Adobe web conferencing, plus Avaya one-X®
Avaya Aura™ Messaging 6.0
9
• What’s new• First phase of our next-generation
messaging evolution – SIP based, multimodal, multimedia
• User features include • Web-based Self administration• Reach Me• Notify Me• Message access• Built-in speech to text• Built-in speech based addressing (voice
recognition)• Easy access from Avaya one-X clients
Virtual receptionist
• IT features include• Flexible message store choices• SIP connectivity with CM (6.0, 5.2), SM (6.0), SES (5.2.1)• Scale up to 20,000 users in a single system (multi-server)• Scale up to 6,000 users on a single hardware server (application
and storage)
10
Avaya Aura™ Presence Services 6.0
• What’s new• Now on System Platform or software-only
on customer-provided COTS• Completes delivery of IM across Avaya
one-X® portfolio plus IBM Sametime integration
• Why does it matter? • Delivers consistent multivendor context
to users across systems
• Key features • Federated presence and IM across
Microsoft, IBM, Avaya one-X Communicator and Agent, 96xx SIP phones
• Availability of a software developers kit (SDK) for Presence (to be incorporated into Avaya ACE)
Avaya Aura™ System Manager 6.0
11
Avaya AuraSystem Manager
• What’s new• Extended common administration for Avaya
Aura™ applications
• Why does it matter? • Communication Manager 5.x and 6.0• Modular Messaging 5.2• Communication Manager Messaging 5.2 and
6.0• Session Manager 5.2 and 6.0• Presence Services 6.0• Conferencing 6.0• Messaging 6.0
• Key features • Centrally manage enterprise-wide Avaya
applications through one system• Roadmap includes heritage-Nortel
integration including merging UCM
Communication Manager 6.0
Avaya Aura™ Communication Manager 6.0
12
Avaya Aura™ Communication Manager
Deployment Options
• What’s new• Most flexible revision of core voice and
video telephony server to date
• Why does it matter? • Allows customers to evolve gradually
to SIP devices and Session Manager• Increased scale, simpler deployment
• Key features• “Evolution server” deployment option
supports SM SIP devices plus traditional H.323/TDM devices & apps
• SIP Survivable Core and Survivable Remote (to follow with local SM including CS1K); evolution of ESS and LSP
• Enterprise configurations now all on System Platform
Avaya Aura™ Session Border Controller 6.0
13
Session Border Controller
• What’s new• New Avaya branded software-
based session border controller (SBC) powered by Acme Packet technology
• Complete, easy to buy and install Avaya solution including a compact, cost effective footprint
• Key features • Security protection from SIP/VoIP
attacks, spoofing attacks• Connectivity assistance including NAT
traversal and UDP/TCP conversion • Protocol conversions for
interoperability including SIP header manipulation and service provider adaption
• Codec transcoding of media streams such as G.711/G.729 conversion between enterprises and service providers
• Session replication - “forking” media streams allowing applications like call recording to be efficiently implemented.
• Statistic gathering
Avaya Aura™ Session Manager 6.0
14
Session Manager 6.0
Scale & Orchestration
• What’s new• Increased scale to 50K SIP endpoints
with expanded active/active reliability (on path to 250K endpoints)
• More than 400 customer installations to date
• Why does it matter? • Next revision of SIP-based secure
session management, routing, and user management platform
• Enhanced security and interoperability
• Key features• Up to 6 active/active SM instances• CS 1000, CS 2100 interoperability
(deeper integration by end of year)
Архитектура Communication Manager 6.x
• In R6.0, Communication Manager is deployed in two modes:
• Feature server
• Evolution server
• Material Code and Price is the same for both
• Since they are just administrable options for the same software
• Simple to administer
• Just a single field in the CM SIP trunk configuration to Avaya AuraTM Session Manager
• Must purchase Session Manager to deploy Communication Manager as a feature server
• Must purchase Session Manager to deploy SIP terminals with the evolution server option
16
Communication Manager 6.0 Deployment Options Defined
Communication Manager 6.0 Deployment Options Compared
• Feature server is the descriptor for the option of deploying Communication Manager 6.0 in the core or remote, in half call model, supporting only SIP endpoints with full application sequencing
• SIP Endpoints register with Session Manager • Communication Manager employs the half call model• Supports only G450/G430 gateways• Supports full application sequencing
• Evolution server is the descriptor for the option of deploying CM 6.0 in the core or remote, in full call model, supporting both SIP and non-SIP endpoints with limited application sequencing
• H.323/Digital/Analog endpoints register with Communication Manager• SIP endpoints register with Session Manager • All endpoints receive service from Communication Manager• Only supports implicit sequencing (limited application sequencing)• Communication Manager employs the full call model• Supports all current Communication Manager gateways and Port Networks
17
Avaya Aura™ Architecture
Communication Manager R5.2.xNo SIP endpoints
w/o SES
ServiceProviders
SystemManager
SessionManager
Avaya Aura™ Core
SIPTrunks
Access
ConnectionSessionManager
Avaya one-X®
SIP endpoints
SessionManager
SessionManager
Local SM + CM (feature server)
Avaya Aura™ Session Border Controller
Avaya Aura™ Communication Manager
(feature server)
Avaya Aura™ for Survivable Core
Avaya Aura™ for Survivable Remote
For use w/ CM in feature server mode
Communication Manager R6.x
(evolution server)Supports SIP endpoints w/o
SES
Local SM + CM (evolution server)
CM LSP R5.2.1 For use w/ R5.2.1 no SIP endpoint
survivabilityAvaya one-X®
SIP endpoints
Avaya Aura™ for Survivable Remote
Avaya one-X®
H.323/Digital endpoints
Avaya one-X®
H.323/Digital endpoints
Application
SIP-only Branch Hybrid: SIP & non-SIP Branch Non-SIP CM 5.2 Branch
Avaya Aura™ Communication Manager
(evolution server)
Понятие System Platform 6.x
Avaya Aura™ System Platform 6.0
20
• What’s new• Easy installation and management for
unmodified Avaya products in a virtualized environment now across the portfolio
• Why does it matter? • Now the de-facto deployment method
for many Avaya software applications • Extended to large scale enterprise
configurations, messaging, conferencing, SBC and more….
• Key features• Products are brought together into pre-
defined virtualized “templates” that are installed, managed, and supported with common built-in tools on shared hardware servers
Avaya Aura™ System Platform 6.0
21Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved.
• Now is supporting the following applications:
• Avaya Aura™ Solution for Midsize Enterprises
• Avaya Modular Messaging • Avaya Aura™ System Manager • Avaya Aura™ Communication Manager –
enterprise configurations• Avaya Aura™ Session Manager (Branch)
– remote survivability• Avaya Aura™ Session Border Controller• Avaya Aura™ Application Enablement
Services• Avaya Aura™ Presence Services • Avaya Aura™ Conferencing • Avaya Aura™ Messaging
System Platform (SP) – Provides
• Use WebConsole
• Installation
• Upgrading between templates / releases
– Once the first template is installed
• Additional details System Platform Architecture, Administration and Maintenance
22
System Platform (SP) – Provides
• Remote Access utilizing SAL, Secure Access Link– IP (internet) only, No modem support
– Avaya exclusively uses SAL for remote access
• Hardware interface for reliability– System Platform has VM restart capabilities
– No SAMP, Server Availability Management Processor, support
• Remove the SAMP from the migrated s8510
– System Platform interfaces with S8800 IPMI, Intelligent Platform Management Interface. IPMI has additional restart capabilities
23
System Platform (SP) – Provides Alarming
• Alarming thru SAL, Secure Access Link
– System Platform (SP) alarms hardware/platform items
• SP manages server hardware alarms, forwards SNMP thru SAL
– RAID, environmental, fans, power supplies, etc.
– Applications (e.g. CM) alarm using SNMP directed thru SAL
• Changes for CM 6.0 alarming
– CM ‘display alarms’ will not show platform/server alarms
– New SysObjectID for CM 6.0 (1.3.6.1.4.1.6889.1.8.1.58 – avaya-aura-cm)
• SAL can forward SNMP
– CM can also forward SNMP: SNMP-INADS (for Avaya) or SNMP-FPM to Fault Performance Manager or an NMS
24
System Platform (SP) – Provides
• Evolving with System Platform (SP) 6.0 to utilize SP for platform type functions
– Updates, e.g. service packs
– Back-up and Restore
• Applying Updates and Service-Packs– System Platform WebConsole to apply Service-Packs for CM, Utility & SP
– CM duplicated servers managed manually
– Other options and tools
• CM CLI still available
• CMM uses SMI (Server Management “Web” Interface)
• BSM uses upgradeSM
• SUM, Software Update Manager, does not manage SP based templates, does manage firmware & CM service-packs
25
System Platform (SP) – Provides
• Back-up and Restore
– Use System Platform to back-up and restore SP and applications
– SP Console Back-up does not back-up CMM Message Store and database
– Other options and tools
• CM and CMM has further back-up options thru CM’s SMI (Server Management Interface)
• BSM also uses System Manager
– No back-ups to Flash cards
• SP supports local, SFTP, email
– SP does not encrypt back-ups
• Can encrypt thru CM SMI (Server Management Interface)
26
Communication Manager 6.x Templates
28
Avaya Aura™ Communication Manager Templates
• Every release of Communication Manager 6.0 will be on the Avaya AuraTM System Platform
• A template is a configuration of applications running on System Platform
• Simpler and easier to install, configure and manage
Communication ManagerAvaya Aura™ Applications
System Platform
Prior to CM 6.0
The Template
Communication Manager on System Platform
• All instances of Communication Manager 6.0 run on System Platform
– CM is in its own virtualized machine (VM) and does not “own the hardware”
• All platform (Server-type) items managed by System Platform
• Installation via a solution template (CM with BSM & …) after System Platform installed
• The five CM 6.x templates are all packaged in a single CM_super.iso
– CM_Duplex, CM_Simplex, CM_onlyEmbed, CM_SurvRemote, CM_SurvRemoteEmbed
– And two separate templates
– Collaboration Server, Midsize Enterprise
29
Avaya Aura™ Communication Manager Solutions / Templates
30
Duplex CM Main /
Survivable Core
Simplex CM Main /
Survivable Core
Simplex Survivable
Remote
Embedded Survivable
Remote
Embedded CM Main
Collaboration Server 6.1
Midsize Enterprise 6.1
Domain 0/1
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Hypervisor (Dom0)CDOM (Dom1): SAL & Update Manager
Dom 2 CM 6.0.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1
Dom 3 CM/ CMM 6.0.1
CM 6.0.1 CM 6.0.1 CM/ CMM 6.0.1 CM 6.0.1 CM/ CMM 6.0.1
Dom 4 Branch Survivable Session Manager 6.1
Branch Survivable Session Manager 6.1
Session Manager 6.1
Session Manager 6.1
Dom 5 System Manager 6.1
System Manager 6.1
Dom 6 Presence Services 6.0
Presence Services 6.1
Dom 7 AES 6.1
Dom 8 SBC 6.0 (April) for CI
HA NA NA NA NA NA No No
HW 2 - S8800
Dell/ HP
System Platform 6.0 SP2
S8510 w/ 8G or S8800Dell/ HPSystem Platform 6.0 SP2
S8510 w/ 8G or S8800Dell/ HPSystem Platform 6.0 SP2
S8300D
System Platform 6.0 SP2
S8300D
System Platform 6.0 SP2
S8800 and HP
System Platform 6.0 SP2
S8800 and HP
System Platform 6.0 SP3
Utility Services
• HTTP and HTTPS fileserver for IP phones & Gateway firmware
• Scheduling and control of H323 IP phone firmware upgrades
• Control of IP phone settings via GUI settings editor
• MyPhone (self administration tool for IP phone users)
• CDR collection tools
• DHCP server
• Enterprise System Directory allowing LDAP lookups via IP Phones
31
© 2010 Avaya Inc. All rights reserved. 34
Communication Manager Messaging
The IA770 voice-mail system has been rebranded.
• Provides a low-cost and easy-to-install solution that includes call answering and basic messaging capabilities.
• Delivers voice, fax, and text messaging to help improve communications and simplify information exchange between enterprises.
• With every Communication Manager Enterprise there is an entitlement for the first 500 mailboxes. Additional mailboxes are available for a fee.
• With every Communication Manager Standard, CM Messaging Mailboxes are available for a fee.• Voice messaging: Users can record a spoken message, address it, and send it to other Avaya Aura™
Communication Manager Messaging users.• Call Answering: Helps ensure that information can be left in user’s voicemail while they are away from
their workplace or on the phone.• Call Answer Disclaimer: Helps ensure that critical information is given to all callers who leave a
message, such as a timeframe as to when the call will be returned.• Calling Party Identification: Provides the telephone number of the incoming call in the header of the
message.• Automated Attendant: Helps improve Customer satisfaction and employee productivity by answering
incoming calls with a prerecorded announcement and routes the call based on the caller's response to menus and prompts.
• Networking: CMM can be networked with other Avaya messaging platforms to help improve communications across geographic locations and time zones.
© 2010 Avaya Inc. All rights reserved. 35
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47
HEADSET
CMM-EmbeddedMidsize Offer
Basic messaging solution embedded within Communication Manager and targeted for small and midsize enterprises
Communication Manager (PBX)
With Communication ManagerMessaging - Embedded
LAN
Avayaone-X
OK
© 2010 Avaya Inc. All rights reserved. 37
Communication Manager Messaging
• Capacity supported is dependent on the server hosting the solution:– Always consult documentation for current capacities
• Supports 35 distinct language packages
• Standards based:–––
H.323/Q.SigIMAP4/POP3LDAP
SMTP/MIMETCP/IPSSH/SSL
• INTUITY™ AUDIX® Telephony User Interface (TUI)
38
CMM Offer Summary
Features supported:–––––––––––
Call AnswerOutcalling (Call Me)Voice MessagingFax MessagingText MessagingAutomated AttendantsE-mail Client AccessMessage NetworkingIP TechnologySimplified System AdministrationScaled Capacity
– Centralized Messaging––
–
Multiple GreetingsEnhanced List Administration (ELA)Subscriber Time Zone Administration
38
CMM Specifications
Avaya Aura Communication ManagerMessaging R5.2 Application Capacities
Communication Manager Server Platform
Maximum Subscriber mailboxesMaximum IP trunk call answer portsMaximum IP trunk total portsMaximum IMAP4 sessionsMaximum MCAPI sessionsMaximum TTS sessionsHDD storage (at 20 minutes/subscriber)HDD storage per mailbox (20 min/sub)Estimated Maximum Memory Usage
S85106,0002102502,00012830
72 GB12 MB1.3 GB
S8500C5,000801202,00012830
60 GB12 MB1.2 GB
S8400x900203030012812
10.8 GB12 MB420 MB
S8300x45012182001288
5.4 GB12 MB330 MB
Avaya vs Cisco
Why Avaya ?
38
Avaya CM over 700+ Features
Cisco CUCM over 200+ Feature
Avaya CM runs on approximately 10M lines of code
CUCM runs on approximately 50M lines of code
Software Unix to Linux
Software Microsoft to Linux
Why Avaya ?
39
Ease of Operation
All Avaya servers run exactly the same software including remote ESS and LSP, upgrades, patches, adds, moves, changes, vectors, dial plan transparency are all automatically pushed down to survivable servers.
Complex Operation
Separate software and administration on Cisco’s CUCM and remote SRST Restrictions, announcement script logic, and transparency features have to be configured individually per site. This doubles the Administration task taking up valuable time increasing TCO.
Cisco Higher TCO Example
40
Cisco CUCM duplicating stations is not easy. Multiple steps and menus are required. The primary reason for this is the dependency of needing MAC addresses to be entered individually. With Avaya, up to 16 stations can be duplicated at once. At most, only the ‘Duplicate Station’ and ‘Change Station’ commands are required to fully configure an Avaya station. This adds more TCO expense for the high priced Cisco Certified Administrator.
Station Administration
Avaya TCO - ESS / LSP - Half the Admin Time
41
1x Administration Low TCO
Single Administration for remote users, patches, upgrades,at one location
#2 – Remote Adds, Moves and Changes during survivable mode. Full Feature, Functionality
#1 – MainServer updates remote S8300 LSP
Upgrades, patches,etc. are single touch
RemoteMain
S8300LSP recommended over 250+ Endpoints
Cisco TCO - SRST Twice the Admin Time
42
#1Remote SRST Adds, Moves and Changes first go to Publisher Server
#2 Same SRST Adds, Moves andChanges are then made to theSRST Gateway
2 x the Administration. High TCO
Besides the Main Location,Every remote SRST will
requires constant touches for updates and programming
SRST LocationsPublisher
Upgrades, patches,etc. can add to more touches at STST locations
RemotesMain
43
Avaya Memory Shadowing
DL360G7 - A
DL360G7 - B
Publisher
Subscriber
If the active DL360 Server failsthere will be “NO” disruption in feature/function service. For example, Calls can be put on hold, transfer and conference. The twoDL360’s are memory shadowed
If the active Publisher Server FailsActive call lose all feature/functionService. For example, calls cannotbe put on hold, transfer or conference.The two Servers are not Memory shadowed
Adds, Moves and Changes cannot bemade when the Publisher fails. Single point of failure
Adds, Moves and ChangersCan be made when S8800 A or S8800B Fails
44
Current Analyst Report
2010 / 2011 Current Analyst Report – Avaya over Cisco - Architecture- Interoperability
Business value of Architecture and Interoperability are deemed far more important than Mobility
Magic Quadrant for Unified Communications
Bern Elliot, Steve BloodJuly 28, 2010
Gartner Magic Quadrant for July 2010
Much smaller Avaya holding it’s ownagainst Cisco and Microsoft in UC
Avaya over Cisco/Microsoft:Superior Services SupportMore Software FeaturesGreen Energy EfficientcyBest in Class Architecture Best in Class ResiliencyBest in Class TCOFirst in Business Tablet Technology
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Либо:www.rrc.ru производители avayaavaya unified communications communication manager
Павел Белкин[email protected]Инженер по решениям Авайяwww.rrc.ru
