Patient and Family Handbook

32900 Marshall RoadAbbotsford, BC V2S 0C2604-851-4700

ABBOTSFORD REGIONAL HOSPITAL

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Table of contentsWelcome message

If English is your second language ...................................................3

Patient information

Getting here

Map .................................................................................................6 Parking ............................................................................................7

Your stay

Communicating with your care providers ...........................8 Rooms .......................................................................................9 Overnight stays for family members ....................................9 Patient meals ............................................................................9 Rental telephones, TV and internet service .......................10 Cell phones .............................................................................10 Pay phones and taxi phones .................................................10 HandyDART ...........................................................................10 Medical coverage ...................................................................11

Support services

Aboriginal Health Liaisons .................................................11 First Nations Health Authority ............................................12 Spiritual care ..........................................................................12 Sacred Space ...........................................................................12 Advance Care Planning ........................................................12

Your safety and security

Preventing falls ......................................................................13 Clean hands ............................................................................14 Smoke, scent and latex balloon-free ....................................14 Valuables .................................................................................15

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Respectful behaviour ............................................................15 Housekeeping services/Lost and Found ...........................16 Security ...................................................................................16 Privacy, photography/videography and health records ...16 Your feedback is welcome ....................................................17

Getting You Home

Home is best .................................................................................17 Instructions before you leave .....................................................18 Getting help at home ...................................................................18 Medical equipment and supplies .............................................19 Lifeline ..........................................................................................19

Community resources

HealthLink BC .............................................................................20 Community Services ...................................................................20

Family information

Visiting ..........................................................................................21 Pets ................................................................................................21 Flu shots and masks ....................................................................21 Banking .........................................................................................22 Meals and snacks .........................................................................22 Cafeteria ........................................................................................22 Starbucks ......................................................................................22 Gift shop .......................................................................................22 Volunteers .....................................................................................23

Abbotsford Regional Hospital Foundation ........24

Advertising index ......................................................................25

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If English is your second language

If you do not speak or understand English well enough to have medical conversations, we can get a medical interpreter in your language. The medical interpreter will help you communicate with your doctor and health care team. We can get the interpreter by phone or in person. Please be patient. It might take time. You do not pay for this.

For informal conversations, your family and friends can help you explain what you need to your health care team.

Welcome messageWelcome to our hospital. We are committed to providing you with the best health care so you can return home as soon as possible, which we believe is the best place for recovering from illness and injury and managing long-lasting health problems.

The goal of this handbook is to help you and your family feel more comfortable by explaining the details of your hospital stay.

In this handbook we tell you where you can find important services, what you can expect while you are in the hospital, and other helpful information, like how you and your loved ones can be partners in your health care.

All of our employees, physicians and volunteers work hard every day to show the values that are most important to us when we interact with our patients: Respect, Caring and Trust.

We wish you a speedy recovery.

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如果你不懂或不明白英語來表達健康狀況或為你的醫療問題作決定，你可以向我們的醫療

人員為你請一位翻譯人員來為你翻譯，這翻譯的服務是免費的. 在一般的情況下我們歡迎你的家人或你的朋友與我們來談你醫療的需要. 영어를 못하시거나 영어로 진료에 관한 대화가 어려우실 경우에는 의료 통역 서비스를

받으실 수 있습니다. 통역사가 환자가 의사와 의료진과의 의사소통에 협조할 것입니다.

통역사와 연락하는 데에 다소 시간이 걸릴 수 있으니 기다려 주시기를 바랍니다. 통역

서비스는 무료입니다.

의료진과의 비공식적 대화는 가족 혹은 친구에게 도움을 받아서 환자의 요구 사항을

의료진에게 설명해도 좋습니다.

آامل نداريد و راجع به بيماريتان نميتوانيد به راحتي صحبت آنيد ميتوانيد از تيم پزشكيتان درخواست يك اگر به زبان انگليسي تسلط در صورت الزم ) الزم به تذآر است اين سرويس ممكن است زمان ببرد.(اين سرويس براي شما آامال رايگان است.مترجم نماييد

.يكي از اعضاي خانواده يا دوستانتان ياري بگيريد غير رسمي ميتوانيد از براي مكالمات

ਜੇ ਤੁਸ� ਅੰਗਰ੍ਜ਼ੇੀ ਐਨੀ ਚੰਗੀ ਤਰਾਂ� ਬੋਲ ਜਾ ਸਮਝ ਨਹ� ਸਕਦੇ ਤਾਂ ਮੈਡੀਕਲ ਇਲਾਜ ਸੰਬੰਧੀ ਗੱਲਬਾਤ ਕਰ

ਸਕੋ, ਤਾਂ ਅਸ� ਤੁਹਾਡੀ ਭਾਸ਼ਾ ਿਵੱਚ ਇਕ ਮੈਡੀਕਲ ਦੁਭਾਸ਼ੀਏ ਦਾ ਇੰਤਜ਼ਾਮ ਕਰ ਸਕਦ ੇਹਾਂ। ਤੁਸ� ਇਸ ਵਾਸਤੇ ਕਈੋ ਖ਼ਰਚਾ ਨਹ� ਕਰਨਾ ਹ।ੈ

ਗ਼ੈਰਰਸਮੀ ਗੱਲਬਾਤ ਲਈ, ਤੁਹਾਡਾ ਪਿਰਵਾਰ ਅਤੇ ਦਸੋਤ, ਤੁਹਾਨੰੂ ਆਪਣੀ ਹੈਲਥ ਕਅੇਰ ਟੀਮ ਨੰੂ ਤੁਹਾਡੀ

ਲੋੜ ਬਾਰ ੇਸਮਝਾਉਣ ਿਵੱਚ ਮਦਦ ਕਰ ਸਕਦੇ ਹਨ।

Simplified Chinese version： 如果您不会英语，或者英语程度不足以进行医疗事务方面的对话，我们可以为您请一位医

务翻译。医务翻译可以帮助您与医生及医疗团队进行沟通。我们可以请到在电话中为您服

务的医务翻译或者来现场为您服务的医务翻译。请耐心等候，我们需要一些时间来安排。

您无需为翻译服务付费。

对于非正式的交谈，您的家人和朋友可以帮助您向医疗团队说明您的需求。

Farsi/Persian version

انگليسی زبان مادری شما نيستدر صورتيکه

اگر به انگليسی صحبت نميکنيد يا انگليسی را آنقدر خوب نميدانيد تا مکالمات پزشکی را انجام دهيد، ما ميتوانيم يک مترجم پزشکی برای ارتباط با پزشک و تيم مراقبين بهداشتی شما را . مترجم پزشکی هم زبان شما را در اختيارتان بگذاريم

ممکن است زمان . لطفا صبور باشيد. فنی يا حضوری به مترجم دسترسی پيدا کنيمما ميتوانيم بصورت تل. ياری خواهد داد. شما برای اين خدمات هزينه ای نميپردازيد. ببرد

در مکالمات غيررسمی، خانواده و دوستان شما برای توضيح نيازهايتان به تيم مراقبين بهداشتی، ميتوانند شما را ياری دهند

如果你不懂或不明白英語來表達健康狀況或為你的醫療問題作決定，你可以向我們的醫療

人員為你請一位翻譯人員來為你翻譯，這翻譯的服務是免費的. 在一般的情況下我們歡迎你的家人或你的朋友與我們來談你醫療的需要. 영어를 못하시거나 영어로 진료에 관한 대화가 어려우실 경우에는 의료 통역 서비스를

받으실 수 있습니다. 통역사가 환자가 의사와 의료진과의 의사소통에 협조할 것입니다.

통역사와 연락하는 데에 다소 시간이 걸릴 수 있으니 기다려 주시기를 바랍니다. 통역

서비스는 무료입니다.

의료진과의 비공식적 대화는 가족 혹은 친구에게 도움을 받아서 환자의 요구 사항을

의료진에게 설명해도 좋습니다.

آامل نداريد و راجع به بيماريتان نميتوانيد به راحتي صحبت آنيد ميتوانيد از تيم پزشكيتان درخواست يك اگر به زبان انگليسي تسلط در صورت الزم ) الزم به تذآر است اين سرويس ممكن است زمان ببرد.(اين سرويس براي شما آامال رايگان است.مترجم نماييد

.يكي از اعضاي خانواده يا دوستانتان ياري بگيريد غير رسمي ميتوانيد از براي مكالمات

ਜੇ ਤੁਸ� ਅੰਗਰ੍ਜ਼ੇੀ ਐਨੀ ਚੰਗੀ ਤਰਾਂ� ਬੋਲ ਜਾ ਸਮਝ ਨਹ� ਸਕਦੇ ਤਾਂ ਮੈਡੀਕਲ ਇਲਾਜ ਸੰਬੰਧੀ ਗੱਲਬਾਤ ਕਰ

ਸਕੋ, ਤਾਂ ਅਸ� ਤੁਹਾਡੀ ਭਾਸ਼ਾ ਿਵੱਚ ਇਕ ਮੈਡੀਕਲ ਦੁਭਾਸ਼ੀਏ ਦਾ ਇੰਤਜ਼ਾਮ ਕਰ ਸਕਦ ੇਹਾਂ। ਤੁਸ� ਇਸ ਵਾਸਤੇ ਕਈੋ ਖ਼ਰਚਾ ਨਹ� ਕਰਨਾ ਹ।ੈ

ਗ਼ੈਰਰਸਮੀ ਗੱਲਬਾਤ ਲਈ, ਤੁਹਾਡਾ ਪਿਰਵਾਰ ਅਤੇ ਦਸੋਤ, ਤੁਹਾਨੰੂ ਆਪਣੀ ਹੈਲਥ ਕਅੇਰ ਟੀਮ ਨੰੂ ਤੁਹਾਡੀ

ਲੋੜ ਬਾਰ ੇਸਮਝਾਉਣ ਿਵੱਚ ਮਦਦ ਕਰ ਸਕਦੇ ਹਨ।

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Patient informationGetting here

Map

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ParkingPatient/visitor Lots Rate

First hour ........................................................................... $2.50Each additional hour ....................................................... $2.50Day rate .............................................................................. $8.251 week temporary permit ..............................................$33.001 month temporary permit ............................................$65.75Seniors 1 week temporary permit ................................$18.75Seniors 1 month temporary permit ..............................$51.75

Emergency Lot Rate

First hour ............................................................................$3.00Each additional hour ........................................................$3.00Day rate ................................................................Not available1 week temporary permit .................................Not available1 month temporary permit ...............................Not availableSeniors 1 week temporary permit ...................Not availableSeniors 1 month temporary permit .................Not available

If paying for parking is difficult for you for financial reasons, you may qualify for assistance. Ask your care provider to connect you with a social worker for more information.

If you have any questions about parking, please call Fraser Health Parking Administration at 604-930-5440.

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Your stayCommunicating with your care providers

As a patient, it’s important to be able to talk about your health with your care providers, to understand their advice, and to make decisions together that can support your health. We welcome and encourage you and your family to provide information, ask questions and be involved in your care while you are in the hospital. Whiteboards can be found in patient rooms and are intended to support communication between families and the care team.

Tips for communicating with your care providers:

• Sharealistofallyourmedications

• Repeatbackwhatyourprovidersaystoensureyouunderstand correctly

• Ensureyouunderstandnextsteps.Thiswillhelpyourrecovery

Questions you may want to ask your care provider:

• WhatdateamIexpectedtobesenthome?

• Haveyoucleanedyourhands?

• Canyoutellmeaboutmyhealthproblem?

• Whyareyoudoingthistestortreatment?

• Whatwillhappentomeduringthistestortreatment?

• HowwillIfindouttheresultsofmytest?

• Whatisthenameofthemedicationyouaregivingme?

• WhyamItakingit?

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• DoesthismedicationhaveanysideeffectsthatIshouldknowabout?

• DoesthismedicationreplaceanythingIwastakingathome?

Rooms

When you first come to stay at the hospital, you will be given the first bed available. We try our best to be respectful of room sharing with the same gender. However, there are times when this may not be possible and there may be males and females in the same room. You may be able to request a room for an additional cost, which may be covered if you have extra insurance coverage.

For more information on our Preferred Accommodation Program room rates, search for ‘Rooms’ on fraserhealth.ca or speak to your care provider.

Overnight stays for family members

If your family member requires a place to stay while you are in hospital, please ask your care provider for a list of places to stay.

Patient meals

We provide patients with nutritious meals to encourage your return to health. Please tell your caregiver as soon as you arrive if you have any food allergies or religious and cultural dietary needs, or follow a specialized diet. Before your family or visitors bring you food or drinks from home or from an outside restaurant, please ask your care provider if it is okay to do so.

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Hospital staff will bring the meals to you in your room around the following times:

• Breakfast:7:00a.m.to8:30a.m.

• Lunch:11:15a.m.to12:30p.m.

• Dinner:4:15p.m.to5:30p.m.

Rental telephones, TV and internet service

Telephones, TV and Internet service are available for rent in all patient rooms. A self-serve option is available on each unit with the use of a credit card. If you need help, please call 778-880-9449 during our hours of operations. Charges will appear as “IBT Abbotsford” on your credit card statement.

Cost for TV/Internet rental is 1 day/$12, 3 days/ $30, 7 days/$74, 28 days/$150 plus taxes.

Cell phones

Cell phones and other personal electronic devices are permitted in most areas and should be placed on silent/vibrate mode. Please ask your care provider if there are restrictions regarding cell phone use in your patient care area.

Pay phones and taxi phones

• PayphonesarelocatedintheAtriumonthe1stfloor

• Volunteersatthefrontdeskcancallataxiforpatients/visitors

HandyDART

Registered HandyDART users can call to book or cancel a trip at 604-575-6600.

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Medical coverage

If you are a resident of B.C. and are enrolled in our

provincial Medical Services Plan (MSP), you will not be billed for health care services except for semi-private (two beds per room) and private room charges, uninsured services, supplies, and procedures requested by third parties.

If you are not a resident of B.C. and you are covered by

another provincial medical plan, please have your health care number along with your expiry date so that we can bill your province on your behalf. Some provincial medical plans have different levels of coverage so you may be billed for some services.

If you are visiting Canada or are not eligible for enroll-

ment in our MSP, you will be billed for health care services.

If you have any questions about a bill that you have received for health care services, call our Accounts Receivable department at 604-520-4860 or 1-866-844-0106.

If you need help understanding the billing process, ask your care provider to request a social worker to help you.

Support services

Aboriginal Health Liaisons

If you are Aboriginal, there is an Aboriginal Health Liaison to help you access health care services to meet your cultural and language needs.

You can contact an Aboriginal Health Liaison at 604-795-4141 extension 614213.

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First Nations Health Authority

For assistance with First Nations Health Benefits, patient travel and advocacy contact the Fraser Salish Regional Liaison at 1-855-550-5454 or HealthBenefits@fnha.ca

Spiritual care

We are dedicated to the well-being of our patients and families. Spiritual care is available for people of all religious beliefs and for those without a faith community. If you would like a visit from a member of our team of spiritual health practitioners and volunteers, please ask your care provider or e-mail spiritual.care@fraserhealth.ca

If you have cultural or spiritual needs relating to clothing, hygiene, hair care, rituals, and/or food (or anything else), please speak to your care provider to help ensure your needs are included in your care plan.

Sacred Space

The Sacred Space is available for patients and families at anytime.Itislocatedonthemainfloor.

Advance Care Planning

Having a voice in decisions about your health care treatment is important. There may come a time when, due to illness or injury, you are unable to explain your treatment wishes to care providers. By planning in advance, you can be sure that your family, friends and/or care providers know your wishes, and can ensure these wishes are followed.

For more information, search ‘Advance Care Planning’ on fraserhealth.ca or speak to your care provider.

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Your safety and security

Preventing falls

While you’re in the hospital, illness, surgery and some medications can make you feel weak and may affect your balance or decisions. Also, medical equipment and the unfamiliar hospital environment can make it more difficult to move about easily.

Ways you can reduce your risk of a fall while in hospital:

• Wearsupportivewalkingshoeswithouthighheels,or socks that have grips on the bottom (your care provider can give you a pair). Please do not wear slippers

• Useyoureyeglasses,walkerorcaneatalltimes,andask for it if it is not in reach

• Useahipprotectorifrecommended

• Donotrelyonfurnituretosupportyouasitmaybeon wheels

• Usethehandrailsbythetoiletandsinkforsupport

Step-by-step guide for safely getting out of bed:

If you need help to get out of bed, especially at night, use the button beside your bed, which is called a “call bell”. Please be patient and wait for help to arrive.

1. Turn on the lights over your bed

2. Slide yourself to the edge of your bed

3. Push up on your elbows and hands to sit up

4. Slide your hips and legs over the edge of the bed

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5. Sit on the bed for a minute before you stand up. Standing up quickly or after being in bed for a long time can make you dizzy

6. Get your balance before you start to walk

Clean hands

Keeping hands clean is the best thing you, your care providers and your visitors can do to prevent infections. Clean your hands:

• Beforeandaftereating

• Afterusingthebathroom

• Aftersneezing,coughingorblowingyournose

There are two ways to clean your hands:

• Alcoholrubifyourhandsarenotvisiblydirty

• Soapandwater

We are committed to proper hand hygiene, and you should see your care providers cleaning their hands before and after touching you or touching any object that comes in contact with you. Do not hesitate to remind your care provider to clean their hands if you are worried that they may have missed this important step.

Smoke, scent and latex balloon-free

Smoke-free

Smoking is not allowed anywhere inside the hospital or on its grounds. Please speak to your nurse about a variety of supports to help you manage if you smoke.

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Scent-free

In consideration of others who may be sensitive or allergic to scents, we ask that you and your visitors do not wear perfumes, colognes, hairspray or aftershave. Additionally, please do not bring in lilies or other scented flowers.

Latex balloon-free

Please do not bring latex balloons or other latex products into the hospital as some people may have serious allergic reactions to them.

Valuables

The safest place for your valuables is at home. Please ask a family member or someone close to you to take your valuables home for safekeeping. The hospital is not responsible for any lost or stolen items.

Respectful behaviour

While you are here in our care, we commit to:

• Caringforyouinarespectful,dignifiedandsafemanner

• Consultingandinvolvingyouindecisionsaboutyour care

• Notdiscriminatingagainstyouonthebasisofrace,colour, religion, family status, disability, sexual orientation, age

• Protectingtheprivacyandconfidentialityofyourhealth information

• Allowingyoutoaccesstheinformationonyourown health record

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We expect that all of our patients and visitors will respect the privacy of other patients and treat our staff and other patients with consideration and respect and without aggression of any type.

Housekeeping services/Lost and Found

If you have any concerns about the cleaning in your room, or need to contact Lost and Found, please ask your care provider to call housekeeping services.

Security

Yoursafetyandcomfortisimportanttous.Uniformedsecurity staff regularly go around the hospital and there is 24-hour security on-site. All employees, physicians and volunteers are required to wear a photo ID badge with their name and position.

Privacy, photography/videography and health records

Privacy

Your privacy is very important to us. We keep your personal information confidential and will only use and share it for authorized purposes.

Photography and videography

To protect patient, employee and medical staff privacy and confidentiality, photographs, video and audio recording of patients, staff and Fraser Health property are not permitted without proper consent.

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Health records

Everyone we treat has a health record. These records contain documents such as reports from care providers, test results, treatments, and pharmacy information.

For information about how you request your health record, search for ‘Request a Health Record’ on fraserhealth.ca or ask your care provider for the contact details for the Health Record Department.

Your feedback is welcome

Your feedback will help us improve the health care services we deliver. Complaints are best addressed and resolved at the time and place they occur. If you have a compliment or a complaint, please first speak with the person who provided the service or to the unit manager.

If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office at 1-877-880-8823 or pcqoffice@fraserhealth.ca

Getting You Home

Home is best

We are committed to providing the best possible care for you, and we will work to get you home as soon as possible.

Early in your admission, the care team will involve you in establishing a plan of care and determine an estimated discharge date.

Patients are generally sent home by 11:00 a.m. We believe that home is best for recovering from illness and injury

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and managing long-lasting health problems. Returning home with the right supports in place gives you the best chance to regain your strength and independence.

Instructions before you leave

Your care providers will provide instructions and go over everything you need to know when you leave the hospital, including what to do in an emergency, keeping track of medications and, if you have had surgery, taking care of the healing area.

Things to ask before you leave:

• Signsorsymptomsyoumightexpect

• Whatisnormal

• Whatiscauseforconcern

• Whatyoushoulddoifyouareconcerned

• Ifyouhavetotakemedicationsthatarenewtoyou,ask your care provider to explain how to take them and how to stop taking them

• Anyotherquestions,worriesandneedsyoumayhave

Getting help at home

If you need additional services such as rehabilitation or home nursing care, this will be arranged before you go home. Your care providers will work with you and your family to determine the best care options, making sure that:

• Everyonehastheinformationtheyneedtomakedecisions about lifestyle and care

• Serviceswillsupport,butnotreplace,youreffortstocare for yourself

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• Youhavetherighttomakeyourowncaredecisions

• Serviceswillpromoteyourwell-being,dignityandindependence

Medical equipment and supplies

Families may be required to assist in obtaining support equipment for home prior to discharge. Our physical and occupational therapists can help you learn to use equipment designed to improve your safety at home. Bath seats, grab bars, scooters, walkers, wheelchairs and lifts may be new to you, and we want to ensure you’re comfortable using them appropriately.

We can refer you to a local supplier or you can access the Red Cross equipment loan program. Costs may be covered by the Palliative Care Benefits Program or other funding source. Please talk to your care provider for more information.

Lifeline

Lifeline’s emergency personal response system assists individuals to maintain independence and remain safe in their own home. Worn as a neck or wrist style help button, Lifeline can assist you or your loved one 24 hours a day, 7 days a week. For more information, search for ‘Lifeline’ on fraserhealth.ca or call 604-517-8617.

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Community resourcesHealthLink BC Dial 8-1-1 (healthlinkbc.ca)

Call if you’re feeling unwell or have a minor injury and are unsure about what to do. Or if you just have a health question or need advice about a health issue.

Here’s what you get with this free service any time of the day or night:

• Healthadvicefromanurse

• Nutritioninformationfromadietitian

• Adviceaboutdrugsandpillsfromapharmacist

• Wheretofindhealthservicesinyourcommunity

• Translationservices

Community Services Dial 2-1-1 (bc211.ca)

Call this number if you need a service and aren’t sure what it’s called or where to find it.

Here’s what you get with this free service any time of the day or night:

• Onecallconnectsyoutoaninformationandreferralspecialistwith numbers for all community, social and government services including Fraser Health’s Public Health offices

• Confidential,multilingual

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Family informationVisiting

We know that visits from loved ones are a great way to cheer up your hospital stay. That is why we’re proud to offer open visiting hours -- your loved ones can come see you at any time.

We do ask that you be considerate of other patients who may need rest when planning your visits. The number of family/visitors a patient may have at the same time may be limited, especially in rooms with more than one patient in them. Children aged 12 and under must be accompanied by a responsible adult.

To protect your loved one and others, please do not visit if you are feeling sick.

Pets

If your loved one would like a visit from your family pet, please contact the unit manager to assist you. Each pet that comes to visit must have their shots up-to-date, be bathroom-trained, in good health, clean and well-tempered.

Flu shots and masks

Visitorsareexpectedtohavehadtheirflushotorweara mask when visiting patients from the beginning of December through to the end of March. You can get yourfreeflushotfromyourfamilydoctor,walk-inclinicorpharmacy.Ifyouareunabletogetaflushot,youwill need to wear a mask during your visit. Masks are available near the hospital’s main entrance.

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We also ask that you wash your hands or use hand sanitizer at available hand hygiene stations throughout the hospital. This will help you protect your loved ones – the people you are here visiting – from possibly getting a serious illness.

Banking

An ATM machine is located in the Atrium on the 1stfloor.

Meals and snacks

Cafeteria

Hot meals, sandwiches, salads, snack cups, freshly baked pastries, desserts, snacks, hot and cold beverages.Location: 1stfloor,mainlobbyHours of operation:

• MondaytoFriday6:30a.m.to7:00p.m.

• Weekendsandholidays8:00a.m.to6:00p.m.

Starbucks

Hours of operation:• MondaytoFriday6:30a.m.to8:00p.m.

• Weekends7:00a.m.to5:00p.m..

Gift shop

The gift shop is operated by the Abbotsford Regional Auxiliary in the main entrance area. Small gifts, comfort items,stamps,magazinesandflowersareavailable.Proceeds from the shop support the purchase of hospital equipment. 604-851-4700 extension 646861.

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Hours of operation:• MondaytoFriday9:00a.m.to8:00p.m.

• Weekends11:00a.m.to6:00p.m.

Volunteers

Volunteers support the care provided by our medical professionals. If you or someone you know may be interested in volunteering, go to fraserhealth.ca and click on ‘Find Out How to Volunteer’ on the home page.

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Accessibility ProductsSilver Cross .............................................................................28

AccommodationsBest Western Bakerview Inn .................................................28

Foot CareMelody’s House Calls Health & Wellness ..........................27

FoundationThe Terry Fox Foundation .....................................................27

Home CareMelody’s House Calls Health & Wellness ..........................27Strive Living Society ..............................................................30

Home Health Care Equipment & Supplies1st Choice Mobility Products Inc. ......................outside backA-1WheelchairsUnlimitedSupplyLtd. .............................30Nightingale Medical Supplies Ltd. ......................................28

Mastectomy SuppliesNightingale Medical Supplies Ltd. ......................................28

Meal PreparationStrive Living Society ..............................................................30

Medical EquipmentA-1WheelchairsUnlimitedSupplyLtd. .............................30

Mobility Products1st Choice Mobility Products Inc. ......................outside backSilver Cross .............................................................................28

Advertising Index:Fraser Health thanks the following advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by Fraser Health.

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NursingMelody’s House Calls Health& Wellness ...........................27

Personal CareStrive Living Society ..............................................................30

PharmaciesShoppers Drug Mart ..............................................................29

RealtorRichard Friesen.......................................................................27

Residential Complex CareMenno Place ............................................................................30

Senior HousingMenno Place ............................................................................30

WheelchairsA-1WheelchairsUnlimitedSupplyLtd. .............................30

Book an appointment or visit our Certified Compression and Certified Mastectomy Fitters.

Visit one of our seven locations: Vancouver-Broadway · Vancouver-South · LangleyWhite Rock · Victoria · Kamloops · Vernon

Phone: 800·663·5111 | www.nightingalemedical.ca | info@nightingalemedical.ca

Postoperative Care Specialists

MEDICAL SUPPLIESOstomy · Continence · Wound Care

Scar Therapy

COMPRESSION WEARPost-Surgical Garments

Stockings · CEP Running Products

MASTECTOMYBras · Forms · Swimsuits · Active Wear

LYMPHEDEMASleeves · Gloves · Gauntlets

BRACINGSoft Goods & Air Casts

FREE SERVICESET Nurse Consults

Ostomy Product ShippingStandard & Custom Fittings

Ask for our Promotion Cards!

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Call Richard directly at 604-807-2200 or

e-mail him at Richard.friesen@hotmail.com

We bring our hear t to your home

We Offer Mobile Services

• Home Care• Foot Care

• Appointment Escorts• Housekeeping

• Wound Care• Meal Preparation

• Medical PedicuresBoth on site and in the privacy

of your own home

A REgistEREd PRovidER oF v.i.P.

We bring our heart to your home

sERviNg LoWER MAiNLANdToll-Free 1.855.510.5155

www.housecallsnursing.ca

Wellness CentreNow Open in Langley!

604.510.5155

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stairlifts • porch lifts • accessible vans • hospital beds • walkers • daily living aids

101-8289 North Fraser Way, Burnaby604.326.1117 | 877.215.7609

www.silvercross.com

Stay home. Stay mobile.Your one-stop solution for virtually every type of mobility product, Silver Cross and our team of accessibility specialists will work with you and your caregivers to meet all of your mobility needs. Call us for a free in-home assessment, or visit our showroom, to discover a variety of ways you can improve your independence.

Stay home. Stay mobile.Your one-stop solution for virtually every type of mobility product, Silver Cross and our team of accessibility specialists will work with

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Making it Easy to Feel, Look and Live Better for Life.

Our HealthWATCH pharmacy team is available when you need them. They will meet your health care needs and provide you with exceptional service and convenience.• Full service cosmetics with brand names such as Lancome,

Clarins, and Biotherm• Full food selection, including milk, bread, eggs and frozen food *• Healthwatch pharmacist is available to offer advice

on variety of health topics• Confidential counselling, consultation and call backs

to ensure your medication is working properly• Diabetic services for patients with diabetes including treatment

advice, monitoring tools, and health information

Ask for details about our FREE DELIVERY

www.shoppersdrugmart.ca

4 locations to serve you:

SDM #2290 | 32390 South Fraser Way, Abbotsford, BC V2T 1X2

Tel: 604-850-3517 • Fax: 604-850-3041Open 24 hours

COmpressiOn sTOCkings

SDM #2288 | 2332 Whatcom Rd., Abbotsford, BC V3G 0C1

Tel: 604-851-8635 • Fax: 604-851-8642Open 8am – 10pm, seven days a week

SDM #205 | 143-32900, South Fraser Way, Sevenoaks Shopping Centre

Abbotsford, BC V2S 5A1Tel: 604-853-9481 • Fax: 604-853-5900

Open: Mon – Tue 9am – 6pm; Wed – Fri 9am – 9pm Sat 9am – 6pm; Sun 11am – 5pm

CerTiFieD DiaBeTeS eDuCaTOr * Not at this location.

SDM #260 | 2051 McCallum Rd., Unit 103 Abbotsford, BC V2S 3N5

Tel: 604-853-1624 • Fax: 604-853-9662Open: Mon – Fri 8:30am – 9pm; Sat 8:30am – 5pm;

Sun 10am – 5pmHOMe HeaLTH Care, SpeCiaLizeD STOCkingS,

CerTiFieD DiaBeTeS eDuCaTOr * Not at this location.

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COMPASSIONATE CHRISTIAN CARE FOR ALLCOMPASSIONATE CHRISTIAN CARE FOR ALLSTRIVE COMMUNITY

HOME CARE

STRIVELIVING.CA

Strive Community Home Care offers assistance to adults who need support to maintain independence

living at home. Short and long term services include but not limited to:

Serving the Lower Mainland since 1988

• Activities of Daily Living (ADLs)

• Personal care• Meal preparation• Light housekeeping

• Companionship• Driving to and from

appointments• Medication administration• Nursing support

778.373.1237 HomeCare@striveliving.ca

SALES • RENTAL • SERVICE FREE IN-HOME DEMONSTRATIONS

Mon.- Fri. 8:30am - 5pm

WHEELCHAIRS UNLIMITEDSUPPLY LTD.

For all your home healthcare needs

#111-6360-202 St., Langley 604-530-1735 Independence Achieved Through Innovation

• Personal Care • Easy Lift Chairs • Seating & Positioning Products

• Scooters • Low Air Loss Mattresses • Power Wheelchairs • Orthotics • Manual Wheelchairs • Vehicle Lift Systems • Patient Lifters • Walkers and Canes • Home Care

Beds • Ceiling Track Lift Systems • Bathroom Safety Products

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Making you “Wheel”

comfortable

#108-663 SumaS Way | abbotSford, bC

1stchoicemobi l i ty@telus.net

1 s t C h o i C e M o b i l i t y P r o d u C t s i n C .

Serving the loWer mainland for all your rehabilitation

equipment needS.

phone: 604-850-2344 | toll free: 1-844-850-2344fax: 1-604-850-2390