ABC CompanyOSA Patient Monitoring
System
Setting the New Standard for Proactive Patient Care.
We set the standard for proactive patient care with our… Patient communication Patient education Supply replacement Patient compliance Patient satisfaction Quality of care
Proactive Patient Care
Keys to Our Program’s Success
Communication
Awareness
Replacement
Excellence
Communication
Communication
Did you know…
Nearly 60% of patients newly diagnosed do not adhere to prescribed CPAP treatments?
--HME News, August 2006
Communication
Patient Follow Up Communication is Key!Multi-part Follow Up Program
7 - 14 day manual phone call (compliance)
30 day automated phone call (compliance)
61 day automated phone call (compliance)
90 - 180 days (compliance & supply
replacement)
Communication
Keys of Follow Up Communication
Phone calls made to new OSA patient
Helps resolve any initial therapy
problems
Helps identify any initial equipment
problems
Measures compliance with therapy
Compliance report can be sent to you
Communication
How do we contact patients? ABC’s OSA Patient Management Program sends
automated calls regarding:• Patient compliance• Equipment usage and problems• Eye, skin, or sinus irritation • Supply reorders (mask, headgear, tubing, filters)
No patient is lost in the system with
our program!
Communication
When do we contact our patients?
Statistically OSA patients are more available in the evenings…
Communication
When do we contact our patients?
Calls are made:•Monday - Thursday from 6:30 PM - 8:30 PM
•Saturday from 10:00 AM - 1:00 PM•Sunday from 5:00 PM - 7:00 PM
Call times can be specifically
tailored for an individual patientHere’s how it works…
Communication
Patient answers the automated call and responds to the questions. Each subsequent question is based upon the last patient response.
The patients answers are recognized and documented by the medSage system.
Patients needing additional assistance are highlighted so we can address their problem right away.
…problems are addressed proactively.SampleSample
CallCall
Communication
Do patients respond to the automated system?
Total Surveys Completed by PatientsNovember 2006 - April 2007
data provided by medSage Technologies
17271609
2248
2046
18951755
0
500
1000
1500
2000
2500
Nov Dec J an Feb Mar Apr
On average, XXXX patients respond to the automated survey each month.
Communication
Do patients like the automated system? 95% of patients choose to use the automated system
Patients can elect to have a personal phone call
Patient Contact Preferences
95%
5%
Keys to Our Program’s Success
Communication
Awareness
Replacement
Excellence
Awareness
Awareness
Did you know…
“Even patients who actively seek CPAP information online don’t realize that many insurance providers will cover replacement masks and accessory parts as often as every 3-6 months.”
--Michael Farrell, VP of Marketing for ResMed(“Sleep Apnea Patient Survey Finds Mask Replacement Low,” Talk About Sleep,
Inc.)
CPAP compliance rates of 70%+ can be achieved with proper education of patients and clinicians along with adequate patient follow up.
--RT Magazine, June 2007
PLEASE NOTE: THIS SLIDE IS A TIMED ANIMATION. WHENEVER PLAYING THIS SLIDE IN “SLIDE SHOW” MODE, THE TEXT BOXES DO NOT OVERLAP EACH OTHER. (This comment can be deleted before playing the show.)
PLEASE NOTE: THIS SLIDE IS A TIMED ANIMATION. WHENEVER PLAYING THIS SLIDE IN “SLIDE SHOW” MODE, THE TEXT BOXES DO NOT OVERLAP EACH OTHER. (This comment can be deleted before playing the show.)
Patient Education is Key! Patients are educated during set up and follow up on: Purpose and importance of their therapy
How to properly use and clean their
equipment
Importance of replacing their supplies
regularly
Insurance allows supply replacement
About the ABC follow up program
How to contact our staff at any time
Awareness
Keys to Our Program’s Success
Communication
Awareness
Replacement
Excellence
Replacement
Replacement of Supplies
Did you know…
In an independent study, only 35% of CPAP patients surveyed had replaced their masks within the last 1-9 months.
--HME News, September 2006
ABC Promotes replacing supplies every 90-180 days with our follow up
program!
Replacement of Supplies
How Often Do Patients Replace Their Masks?HME News, September 2006
5%
16%14%
18%
48%
0%
10%
20%
30%
40%
50%
60%
3 mos. 4-6 mos. 7-9 mos. less than 1year
Never
Supply Replacement Is Key!Helps prevent supplies from:
Becoming old, worn, and unclean
Having mold, bacteria, leaks and CO2
Buildup
Prevents issues from when this happens:• Poor therapy• Comfort issues and irritation• Pressure instability
Replacement of Supplies
Do our patients reorder supplies with our automated system?
Replacement of Supplies
Percentage of Patients Connected Who Ordered SuppliesNovember 2006 - April 2007
data provided by medSage Technologies
55%57%
54%
48%
64% 63%
0%
10%
20%
30%
40%
50%
60%
70%
Nov Dec Jan Feb Mar Apr
On average, XX% of our patients reorder
supplies when they respond to the survey.
Keys to Our Program’s Success
Communication
Awareness
Replacement
ExcellenceExcellence
Excellence in Patient Compliance
Did you know…
The current national average for compliance with CPAP therapy is 55%.
--Business Wire, May 2007
Excellence in Patient Compliance is Key!
Excellence in Patient Compliance
Percentage of Patients Reporting Compliance with OSA Therapy
November 2006 - April 2007
data provided by medSage Technologies
79%
80%
79%
83%
80%
86%
74%
76%
78%
80%
82%
84%
86%
88%
Nov Dec Jan Feb Mar Apr
In the last 6 months, our
compliance rate is XX%!
How do we measure compliance?
With patient follow up calls•Measured & reported at 30 daysfor all new set ups
•Every 90-180 days for all patients•Reported to us by our OSA Patient Management Program
Excellence in Patient Compliance
Proactive Patient Care
In Conclusion…
We set the standard for proactive patient care with our… Patient communication Patient education Supply replacement Patient compliance Patient satisfaction Quality of care
Proactive Patient Care