WELL-BEING AND PERFORMANCE

ACCOR SERVICES

32 millions users

490 000 clients

1 200 000 affiliated providers

40 countries over 5 continents

5 500 employees

A global presence and leadership positions

Accor Services – At a Glance

Accor is the European leader in hotels and the global leader in services to corporate clients and public institutions. Operates in nearly 100 countries with150,000 employees

Over 32 million people in 40 countries benefit from Accor Services products in employee and public benefits, rewards and loyalty, and expense management

In India, Accor is the Foremost in EmployeeBenefits, Rewards and Loyalty Solutions

Some fast facts Some fast facts on AS Indiaon AS India

• Started operations in Started operations in India in 1997India in 1997

• 14 branch offices14 branch offices• 400 employees400 employees• 3,000 corporate 3,000 corporate

CustomersCustomers• 2 million end users2 million end users• 18,000 affiliated 18,000 affiliated

merchant merchant establishmentsestablishments

Accor Services | Accentiv’

Accor Services, a unique business

Since 40 years, Accor Services innovate to facilitate the life of the employees, the citizens or the consumers.

What we do:

Our products

Benefits Rewards & Motivation

Management of business expenses

• Employee Benefits (meal, health, transport, wage

saving, formation….)

• Public Benefits (food, transport, sport, clothing, culture, education…)

• Rewards solution

• Consultancy in development of consumer loyalty and motivation

• Fleet management

• T&E expenses

• Workwear and uniforms cleaning

Our clients

COMPANIES

« Life at work »

Seek to optimize the working conditions and the global payment of their

employees, to increase their performances and to build up a loyal staff

Seek to support the right allowance of assistances and advantages granted

to the citizens

Seek to facilitate the life and the one of their close relations; to keep contact

with their communities.

COMMUNITIES

« Life in society »

CONSUMERS

« Private Life »

About Voucher (prepaid) business

Accentiv’ Solutions Services Products Competencies Support Awards

The voucher business model

Keys to success: a « win-win » solution for all players:National government and labor representatives, corporate clients,

employees and citizens, affiliated service providers.it is the principle of « winning / winning »

SERVICE PROVIDERS

BENEFICIARIES

Refund claimSolution conception and

management

Service Distribution

Service use

RefundPayment

CORPORATE CLIENTS

CompaniesCommunitiesConsumers

Employees, Citizens, Consumers

About Accentiv’

Accentiv’ Solutions Services Products Competencies Support Awards

About Accentiv’

Accentiv’, is a part of Accor Services—a worldwide leader in prepaid solutions—and provides rewards & loyalty solutions

International presence in 14 countries (4 continents: Europe, Africa, Latin America, Asia ) with a multi-local and multi-lingual expertise

Truly localized rewards, with customized catalogues and end to end fulfillment capabilities

High performing, advanced technology facilitating effective communications & enabling fast response time

……bringing you bringing you unbounded unbounded

possibilities in possibilities in the building of the building of

loyalty in loyalty in relationshipsrelationships

Accentiv’ Solutions Services Products Competencies Support Awards

Merger of two of India’s premier loyalty marketing companies – SurfGold and Royal Images Direct

Largest rewards and loyalty solutions provider in the country

Implemented rewards & loyalty programs for over 60 top MNCs from industry verticals such as BFSI, IT, Retail, Logistics and more

ISO 9001:2000 and ISO 27001 certifiedorganisation

Accentiv’India

More than 10 More than 10 years of domain years of domain expertise in expertise in strategic, strategic, consulting, consulting, rewards rewards fulfillment and fulfillment and redemptionredemption

Accentiv’ Solutions Services Products Competencies Support Awards

CustomerLoyalty

CustomerLoyalty

EmployeeLoyalty

EmployeeLoyalty

ChannelLoyalty

ChannelLoyalty

Accentiv’ Solutions Services Products Competencies Support Awards

A full loyalty solution portfolio

Accentiv’ helps you develop and leverage your Accentiv’ helps you develop and leverage your channel strengths, market potential and channel strengths, market potential and active promotionsactive promotions

Build loyalty among the multi-brandmulti-brand channel outlets Reach out to passive partners & rebuild their interestrebuild their interest & involvement

Have customized reward schemescustomized reward schemes for every layer of channel

Manage, administer & track yourManage, administer & track your partners behaviour

Channel Loyalty

Accentiv’ is equipped to draw up your channel Accentiv’ is equipped to draw up your channel strategies, build cost-effective action plans and strategies, build cost-effective action plans and partner you in your channel loyalty initiativespartner you in your channel loyalty initiatives

Identify & retain your Identify & retain your Most Valuable CustomersMost Valuable Customers Track Track customer preferencescustomer preferences

Establish Establish 1-to-1 relationships1-to-1 relationships with your end customers with your end customers

Have Have customized and personalized rewardcustomized and personalized reward catalogues catalogues

Accentiv’ helps you identify your most Accentiv’ helps you identify your most valuable customers and then partners with valuable customers and then partners with you in generating incremental, long-term you in generating incremental, long-term value from themvalue from them

Ensuring customer loyalty requires much more than Ensuring customer loyalty requires much more than frequent rewards or discounts on products, such as… frequent rewards or discounts on products, such as…

Customer Loyalty

Attract, motivate and retainmotivate and retain your employees

Keep attrition attrition down to minimum

Ensure maximum mileagemaximum mileage out of each rupee spent

Run R&R programs more effectively, powerfullyeffectively, powerfully and convenientlyconveniently than ever

before…

Accentiv’ is your one-stop solution to manage Accentiv’ is your one-stop solution to manage large or medium, online or offline large or medium, online or offline employee reward and recognition programs that employee reward and recognition programs that

suits your budget as wellsuits your budget as well

Accentiv’ helps you overcome the common employee Accentiv’ helps you overcome the common employee recognition & engagement problems with right mix of recognition & engagement problems with right mix of domain expertise, operational capabilities and domain expertise, operational capabilities and technologytechnology

Accentiv’

Employee Loyalty

Thank You