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2015 ISSUE 3 Over 100 Years of Experience ACDelco Makes Business Changes to Grow Agreement gives distributors more flexibility, expands parts availability to independent shops Brand-new agreements with distributors will help make it easier for them to stock ACDelco parts and satisfy intense demand from independent service centers for greater and more timely parts availability. Changes include a new, open-distribution model in the U.S. that will expand distributors’ sales territories while meeting the needs of independent service centers. In addition, ACDelco has begun adjusting prices on key parts lines and simplifying purchase and incentive programs for distributors. WHAT’S INSIDE Chevrolet Colorado With Box Delete Package ......... Forward Collision Alert Operation and Settings........ GM Transmission Technical Guides Added to GM Service Information........................................................... Wheel Speed Sensor Diagnosis...................................... 5-Wire Stepper Motor Actuators................................... Keeping Current................................................................. Duramax Diesel Maintenance Support....................... The ACDelco Illustrated Catalog Receives Updates ACDelco Builds on 50+ Years of Training to Keep Techs in the Know............................... Taking a Test Drive............................................................. How to Take ACDelco Training....................................... Training Schedule............................................................... Direct Diagnostic and Repair Assistance for PSC Program Participants........................................................ Customer Savings Heat Up with ACDelco Spark Plug Rebate.......................................................................... Bosch Diagnostic Equipment Rebate Discontinued Gateway ‘Spark Plug’ Login Tool Discontinued........... Correct Replacement Spin-On Oil Filter ...................... Throttle Body Replacement Job Aid Now Available pg 3 pg 4 pg 2 pg 6 pg 7 pg 9 pg 8 pg 9 pg 10 pg 11 pg 12 pg 12 pg 3 pg 8 pg 9 pg 12 pg 5 pg 11 IN THE NEWS Continue reading on page 2 training tech tips product running the business the service bay Bob Sanford, General Director, ACDelco
Transcript

12015 ISSUE 3

2015 ISSUE 3

O v e r 1 0 0 Y e a r s o f E x p e r i e n c e

ACDelco Makes Business Changes to Grow Agreement gives distributors more flexibility, expands parts availability to independent shops

Brand-new agreements

with distributors will help

make it easier for them to

stock ACDelco parts and

satisfy intense demand from

independent service centers

for greater and more timely

parts availability.

Changes include a new,

open-distribution model

in the U.S. that will expand

distributors’ sales territories

while meeting the needs

of independent service

centers. In addition, ACDelco

has begun adjusting

prices on key parts lines

and simplifying purchase

and incentive programs for

distributors.

WHAT’S INSIDE

Chevrolet Colorado With Box Delete Package .........

Forward Collision Alert Operation and Settings........

GM Transmission Technical Guides Added to GM Service Information...........................................................

Wheel Speed Sensor Diagnosis......................................

5-Wire Stepper Motor Actuators...................................

Keeping Current.................................................................

Duramax Diesel Maintenance Support.......................

The ACDelco Illustrated Catalog Receives Updates

ACDelco Builds on 50+ Years of Training to Keep Techs in the Know...............................

Taking a Test Drive.............................................................

How to Take ACDelco Training.......................................

Training Schedule...............................................................

Direct Diagnostic and Repair Assistance for PSC Program Participants........................................................

Customer Savings Heat Up with ACDelco Spark Plug Rebate..........................................................................

Bosch Diagnostic Equipment Rebate Discontinued

Gateway ‘Spark Plug’ Login Tool Discontinued...........

Correct Replacement Spin-On Oil Filter......................

Throttle Body Replacement Job Aid Now Available

pg 3

pg 4

pg 2

pg 6

pg 7

pg 9

pg 8

pg 9

pg 10

pg 11

pg 12

pg 12

pg 3

pg 8

pg 9

pg 12

pg 5

pg 11

IN THE NEWS

Continue reading on page 2

training

tech tips

product

running the business

the service bay

Bob Sanford, General Director, ACDelco

2 2015 ISSUE 3

THE SERVICE BAY

GM Transmission Technical Guides Added to GM Service Information

GM has recently added nearly 20 Transmis-sion Technical Guides to the GM Service Information application. GM Service Information is an online sub-scription service that delivers the most accurate and current diagnostic and repair information for GM vehicles.

The Transmission Technical Guides pro-vide a detailed theory of operation and make an excellent addition to the existing Transmission and Transaxle Unit Repair manuals used for off-vehicle repairs that are currently available in the GM Service Information.

The technical guides contain detailed col-or graphics to aid in reviewing fundamen-tal mechanical, hydraulic and electrical operating principles of a transmission.

These guides are a helpful resource. But there is a wide range of repair procedures and technical specifications for certain vehicles and transmissions, so always refer to the proper service publication when servicing a specific transmission.

The Transmission Technical Guides are easily accessible from the main menu within the Service Information. From the Service Information home page, select the link for Unit Repair, Specialty Publica-tion or Transmission Technical Guide.

The right side of the page lists the Supplemental Transmission Technical Guides. Click the link to access the desired publication. Since the guides are rather large, it may take 30 seconds or so to open.

GM Service Information is also the primary source for GM service bulletins, collision repair manuals, and GM owner manuals.

Access more information or subscribe to GM Service Information today by visiting www.acdelcotechconnect.com.

“I’ve spent the past year talking to our

independent service center customers.

They believe in the brand and everything

it represents; they love the quality and

broad coverage of our parts; they think

our training is the best in the business;

and they’re thrilled with our Consumer

Assurance and Roadside Assistance

programs for consumers. The issue is they

have a difficult time getting our parts, and

we are going to change that,” says Bob

Sanford, general director, ACDelco.

“As a leader in the global aftermarket

business, it’s our job to meet our

customers’ needs, and we are acting with

speed to get them the parts they need.

At the same time, we want to make it

easy for distributors to do business with

us. The new agreement positions our

valued distributor partners, independent

service centers and ACDelco with a real

opportunity to grow sales and succeed

together in the growing aftermarket.”

Independent service centers are

demanding more ACDelco parts

because ACDelco has been serving the

automotive aftermarket for nearly a

century. ACDelco’s leadership position is

based on several key attributes:

Quality and portfolio depth and

breadth: ACDelco offers nearly 90,000

parts across 37 product lines for most

makes, models and budgets – and in

more than 100 countries. Parts undergo

stringent measures to ensure quality and

durability; for example, ACDelco brake

products are among the most tested in

the industry.

General Motors OE parts: ACDelco is

the only true provider of GM OE parts.

GM brands represent 36 percent of the

car and light truck population in the U.S.

That’s 67.2 million vehicles on the road

today that need parts and service.

Consumer Assurance and Roadside

Assistance: These programs protect

consumers in the event of a problem

on the road or the rare product defect

(available to eligible participants in

ACDelco’s Professional Service Center

program).

Holistic marketing and business

development support: ACDelco

supports installers with industry-leading

e-commerce tools, marketing support,

digital and customer relationship

management tools and access to over 20

marketplace discounts to help them run

and grow their business.

Industry-leading training: ACDelco

offers more than 500 instructor-led,

virtual classroom and web courses for

technicians to help them stay on top of

rapidly changing automotive technology.

ACDelco recently announced a technician

training award program to encourage

technicians to pursue training and shop

owners to support it.

A trusted brand: Independent market

research shows ACDelco leads the

industry in six major brand equity

attributes, signaling the strength of the

brand and the confidence within the

industry.

The $145-billion annual aftermarket

business is expected to expand another

$11 billion in just two years. Even as new-

car sales trend back up to pre-recession

numbers, the average vehicle on the road

today is a 2004 model.

“That means there are 100 million

vehicles on the road in the U.S. that

are six to 12 years old, representing a

real sweet spot for our industry,” says

Sanford. “With the business changes

we’ve implemented and the power of the

ACDelco brand, we intend to seize that

opportunity.”

Continued from page 1

32015 ISSUE 3

IN THE NEWSCall Or Click: Direct Diagnostic and Repair Assistance for PSC Program Participants

For diagnostic and repair assistance on tough or unusual service repairs on any make or model,

ACDelco now has two options for Professional Service Center (PSC) program participants.

Diagnostic Hotline

Diagnostic Hotline offers a flat-fee price

option that allows unlimited calls for one

case. At $35 per case, technicians have access

to master technician specialists for every

make and model, foreign and domestic, with

live technical support over the phone. With

no-charge sign-up and no monthly or yearly

membership fee, you simply pay as you go.

There also is a special price option of $2.85

per minute for ACDelco PSC program

participants. Diagnostic Hotline specialists

can provide factory OEM information with

access to a database with decades of pattern

failures.

For diagnostic and repair assistance with

Diagnostic Hotline, call 1-800-825-5886,

select prompt 2, and then prompt 1. Or, visit

www.diagnostichotline.com for help.

Identifix

A new option for diagnostic and repair

assistance for ACDelco PSC program

participants is to contact Identifix. Identifix’s

Direct-Hit® is an online reference service

that uses a month-to-month subscription

program without contracts. Identifix offers

multiple unique accesses for PCs, laptops

and tablets/iPads® without charging a

per-use fee.

Direct-Hit has more than 600,000 Hotline

Archives that feature continually updated,

experience-based information for vehicle

conditions, when the issue commonly occurs

and how to fix it. Direct-Hit also includes

genuine OEM service and repair information.

ACDelco has teamed up with Identifix to

provide Identifix Direct-Hit service to PSC

program participants at a reduced price of

$154 per month, as well as two free hotline

calls per month.

For diagnostic and repair assistance with

Identifix, call 1-800-825-5886, select prompt

2, and then prompt 2. Or, visit

www.identifix.com for help.

Chevrolet Colorado Offered With Box Delete PackageA new box delete option for the award-winning Chevrolet Colorado is designed to allow business owners and fleet man-agers to customize the rear of the truck for almost unlimited purposes.

The package – RPO order code ZW9 – is available on Colorado Work Truck 2WD extended cab models and is offered exclu-sively with the 305-hp 3.6L V-6 engine and six-speed automatic transmission. A $300 credit is applied to the Colorado’s suggested retail price when the option is selected. Additional vehicle and package highlights include:

• 2,200-pound payload rating

• 6,001-pound gross vehicle weight rating (GVWR)

• Temporary taillamps installed on the rear of the frame

• Rear bumper deleted• Full-size spare tire

included• Eight body mount provi-

sions (four per frame rail)• Standard fuel filler posi-

tion. Optional BJA-code service body fuel filler will be available and shipped loose in the cab for upfit-ter installation

• Z82 trailering package• G80 locking differential.

An option to delete the rear seat for great cargo capacity and versatility is also available with the Colorado Work Truck extended cab regardless of whether the box stays or goes.

www.diagnostichotline.com

www.identifix.com

4 2015 ISSUE 3

Looking Ahead: Forward Collision Alert Operation and Settings

The Forward Collision Alert (FCA) system (RPO UEU) available on many

late-model GM vehicles, ranging from the Cadillac ATS to the Chevrolet

Sonic, is designed to help drivers avoid or reduce the harm caused by front-

end crashes. When approaching a vehicle ahead much too quickly, the FCA

system warns drivers with a red flashing alert and rapid beeps.

The FCA system is a warning system only and does not apply the brakes. It

does not warn the driver of any objects that are not detected as a vehicle

(e.g. pedestrians, animals, signs, construction barrels or other stationary or

slow-moving objects).

System Operation

The FCA system uses the following components:

• The Frontview

Camera Module,

mounted in front of the

rearview mirror at the

top of the windshield,

looks toward the

roadway ahead to

detect vehicles. It

communicates with

the instrument cluster

to illuminate the

appropriate collision

alert indicators and

the infotainment

system for audible

alerts.

• The FCA switch on

the steering wheel

provides an input

to the Frontview

Camera Module

to select between

the four alert

timing settings.

Continuously

pressing the switch

sets the FCA timing to Far, Medium, Near, or Off. The

setting is displayed on the instrument cluster.

• The Collision Alert Indicators are controlled by the

instrument cluster via serial data messages from the

Frontview Camera Module.

• The infotainment system controls the audible alert for the

FCA system.

• The Memory Seat Module and Safety Alert Seat (if

equipped) control the haptic alert and command the seat

to pulse when approaching another vehicle too rapidly.

If there is an FCA system malfunction, DTC B1011 (System

Disabled Information Stored Malfunction) may be set. Check

the Frontview Camera Module disable history for more

information about what affected the operation of the system.

Forward Collision Alert indicators

are located on top of the instrument panel.

The frontview camera module is

located in front of the rearview mirror.

FCA steering wheel switch is used

to set the alert timing.

The Vehicle Ahead

indicator displays in

green when a vehicle

is detected.

The Collision Alert Indicator

flashes when approaching a

detected vehicle much too rapidly.

52015 ISSUE 3

Object Detection

The FCA system detects vehicles within a distance of

approximately 197 feet (60 meters) and operates at speeds

above 25 mph (40 km/h). The system provides the following

warnings:

• Vehicle Ahead – When a vehicle is detected by the

Frontview Camera Module, the vehicle-ahead indicator

will illuminate in green. Some vehicles may not be

detected on curves or hills, or if there are poor visibility

conditions. The FCA system also will not detect another

vehicle ahead until it is completely in the driving lane.

• Tailgating Alert – When following a detected vehicle

ahead too closely, the red collision alert indicator will

stay illuminated continuously until the following distance

is increased. Once the distance is increased, the green

vehicle ahead indicator will illuminate again. On some

vehicles, the vehicle ahead indicator will display amber

when following too close to the vehicle ahead.

• Collision Alert – When the vehicle approaches another

detected vehicle much too rapidly, the red collision alert

indicator will flash and sound several high-pitched beeps.

If equipped, the Safety Alert Seat pulses. When the

collision alert indicator flashes, the hydraulic brake assist

function may prepare for driver braking to occur more

rapidly, which can cause a brief, mild deceleration on some

vehicles. The driver should continue to apply the brake

pedal as needed.

The hydraulic brake assist function is designed to support

the driver in emergency braking situations. The Electronic

Brake Control Module (EBCM) receives inputs from the brake

pressure sensor. When the EBCM senses an emergency

braking situation, it will actively increase the hydraulic brake

pressure to a specific maximum by turning the pump motor on.

Conditions Affecting Operation

The FCA system may not detect a vehicle ahead if the

Frontview Camera Module is blocked by dirt, snow, or ice, or

if the windshield is damaged. In these cases, the vehicle ahead

indicator will not be illuminated.

It also may not detect a vehicle on winding or hilly roads, or in

driving conditions that can limit visibility, such as fog, rain, or

snow.

The FCA system may provide unnecessary alerts for turning

vehicles, vehicles in other lanes, objects that are not vehicles,

or shadows. These alerts are normal operation.

TECH TIP

DID YOU KNOW?

Correct Replacement Spin-On Oil Filter2012-2016 Buick Enclave, LaCrosse; 2012 Cadillac SRX; 2013-2016 Cadillac SRX, XTS; 2012-2013 Chevrolet Captiva (VIN L), Impala; 2012-2016 Chevrolet Equinox, Traverse; 2014-2016 Chevrolet Captiva (VIN L), Impala (VIN W), Impala (VIN 1); and 2012-2016 GMC Acadia and Terrain (excluding police vehicles with RPO 9C1, 9C3)

Beginning in 2012, the

available V6 engine

(RPOs LFW, LFX,

LLT) in these models

was redesigned

with tighter engine

tolerances. The oil

pressure was increased

to accommodate these tighter tolerances. As a result,

the oil filter specifications of the production oil filter and

the service oil filter were also improved to meet the new

engine requirements.

When servicing these V6 engines, it’s important to use the

recommended replacement ACDelco PF63E oil filter to

ensure proper engine oil filtration and engine performance.

These V6 engines are factory built with an ACDelco PF64

oil filter, which may be confused with the ACDelco PF48 oil

filter because both oil filters have the same appearance and

oil can size. However, these two oil filters have different

internal specifications. The OEM PF64 oil filter has a much

higher bypass valve rating that matches the service oil filter

requirement of the PF63E, which was specifically chosen to

match the performance demands of these engines.

The ACDelco PF64 oil filter installed by the factory meets

the specifications of the ACDelco PF63E — but due to the

length of the ACDelco PF63E oil filter can, the engine plant

cannot build with it because it currently interferes with the

assembly line process.

The use of a spark device to ignite a fuel-air mixture was

first demonstrated way back in 1777 by Italian physicist

Alessandro Volta, who also advanced the study of

electrical capacitance. The scientific world was suitably

impressed and dubbed the unit of electrical potential

after him: volt. He also invented the conventional storage

battery. Smart guy.

PF63E oil filter

6 2015 ISSUE 3

• 2007-2010 Saturn Outlook

• 2007-2014 GMC Acadia

• 2008-2014 Buick Enclave

• 2008-2014 Cadillac CTS/CTS-V

• 2009-2012 Chevrolet Colorado

• 2009-2012 GMC Canyon

• 2009-2014 Chevrolet Traverse

• 2010-2014 Buick LaCrosse

• 2010-2014 Cadillac CTS Wagon

• 2010-2014 Cadillac SRX (driven wheel

bearings only)

• 2010-2014 Chevrolet Camaro

• 2010-2014 Chevrolet Equinox

• 2010-2014 GMC Terrain

• 2011-2014 Buick Regal

• 2011-2014 Cadillac CTS/CTS-V Coupe

• 2011-2014 Chevrolet Camaro Convertible

• 2011-2014 Chevrolet Cruze,

• 2011-2014 Volt (2014 MY: front driven wheel

bearings only)

• 2012-2014 Buick Verano (2014 MY: front

driven wheel bearings only)

• 2013-2014 Cadillac ATS – AWD / RWD (driven

wheel bearings only)

• 2013-2014 Cadillac XTS

• 2013-2014 Chevrolet Malibu

• 2014 Cadillac CTS (VIN A including V-Sport)

• 2014 Chevrolet Impala (new body style)

Wheel Speed Sensor Diagnosis

An intermittent click or grind noise or

ABS pump motor noises may be heard

inside the vehicle at parking lot speeds

and the ABS, Service Traction Control

System, and/or Service StabiliTrak

warning lamps may be on. DTCs C0035

(left-front corner), C0040 (right-front

corner), C0045 (left-rear corner) or

C0050 (right-rear corner) with symptom

bytes 18, 5A, 0F may be set.

These conditions may be caused by single

or multiple pieces of ferrous metallic

debris stuck to the wheel speed sensor

magnetic encoder ring. The magnetic

encoder ring is part of the inboard

bearing hub assembly. This does not

apply to capped wheel bearings.

Vehicles equipped with electric power

steering (RPO NJ2 only) may have a

heavier steering feel at low speed and

DTC U0415 may be set in the power

steering control module. This is a normal

default action with the loss of a wheel

speed sensor signal.

Magnetic Encoder

Instead of a traditional mechanical type

tooth tone wheel, some vehicles use a

wheel speed sensor tone wheel made

of a magnetized nitrile rubber ring,

typically brown in color. This magnetic

encoder consists of multiple North and

South Pole pairs surrounding the outer

circumference. When the magnetic

encoder ring rotates and passes by the

wheel speed sensor head, it generates a

sine wave in the wheel speed sensor.

Cleaning the Ring

In most cases, cleaning any accumulated

debris on the magnetic encoder ring

will repair conditions related to DTCs

C0035-C0050 with symptom bytes 18,

5A, 0F. The encoder ring is located on the

inboard side of the bearing hub.

Do not use any type of magnetic tool

to remove the debris from the bearing

magnetic encoder; an external magnet

can damage the encoder.

To properly clean the magnetic encoder

ring, some applications may require

removal of the bearing/hub assembly.

Remove the foreign debris from the

magnetic encoder ring by gently using a

dry nylon soft bristle brush. Take care not

to damage the bearing outer seal when

brushing and/or cleaning the magnetic

encoder debris. If debris still remains,

wash the encoder ring using a mild soap

detergent and wipe it dry.

After cleaning, refer to the appropriate

service information and perform the

vehicle diagnostic repair verification

procedure for the set DTCs.

Magnetic Encoder Ring (1).

Debris on the ring (1) before cleaning.

Ring after cleaning.

72015 ISSUE 3

Stepper motors are

used for control of

the temperature

regulation, air

distribution and

recirculation doors

on automatic HVAC

systems.

Vehicle occupants can select the desired position of the air

temperature door, mode door and recirculation door, using the

switches and dials on the HVAC controls.

Selected values are passed to the HVAC control module as

serial data. The HVAC control module supplies a 12V control

voltage to the stepper motor and energizes the four stepper

motor coils with a pulsed ground signal. The stepper motor

then moves the appropriate door into the calculated position in

order to reach the selected position.

Precise Stepper Motors

The new actuator, called a stepper motor, was first employed

with the introduction of the GM Global architecture. The

actuator is an externally driven or “dumb” actuator that

provides more precise control with increased torque. The

motor driver

and position

detection

functions are

located in the

HVAC control

module. The

stepper motor

is a bipolar

design with

four coil windings sharing a common 12V power feed.

The null point of the stepper motor will be calibrated if the

stepper motor is new. When the stepper motor is calibrated,

the HVAC control module can drive the applicable coil to reach

the exactly desired position of the door.

The stepper motor operates by sequentially changing the

magnetic fields that surround the inner drive rotor. The rotor

has permanent magnets with alternating fields embedded

along its axis. To create movement, the HVAC control module

grounds each of the four coils in a predetermined sequence. It is

this sequence of magnetic fields that cause the rotor to move in

either direction in stepped increments.

Position is determined by the HVAC control module by

counting pulses from the non-energized coils as the permanent

magnets pass those coils. Previous actuators had 255 counts.

The present ones can exceed 1000 counts.

The motor does not have physical stops; the physical stops

are provided by the door within the housing. These stops are

learned by the HVAC control module during calibration.

HVAC Diagnostics

Diagnostics can be run when the ignition is on and the HVAC

control module is on.

DTC B023A 02 is set if the stepper motor supply output is

shorted to ground.

DTC B0223 01, B022A 01, B0233 01, B023A 01, B0408 01 or

B0418 01 is set if at least one control circuit of the appropriate

stepper motor is shorted to voltage when the motor starts

moving. Faults are not detected when the motor is already

running or the target position is already reached.

DTC B0223 06, B022A 06, B0233 06, B0408 06 or B0418 06

is set if at least one control circuit of the appropriate stepper

motor is shorted to ground or open when the motor starts

moving. Faults are not detected when the motor is already

running or the target position is already reached.

When DTC B023A is set, the affected output is switched off for

hardware protection. All stepper motors are deactivated.

When DTC B0223, B022A, B0233, B0408 or B0418 is set, the

affected output is switched off for hardware protection. Only

the affected stepper motor is deactivated.

For more information about the latest HVAC technology and

repairs, check out ACDelco training course S-AC07-03.01ILT,

HVAC Control System Operation and Diagnostics.

5-Wire Stepper Motor Actuators

5-wire stepper motor actuator

Stepper motor operation

8 2015 ISSUE 3

TECH TIPS

PRODUCT INFO

ACDelco technical tips provide

repair information about

specific conditions on a variety

of vehicles. If you have a tough

or unusual service repair, the

Diagnostic Hotline can help.

Call 1-800-825-5886, prompt

#2, from 8 a.m. to 8 p.m. ET

Monday–Friday, to speak with a

technical expert with the latest

OEM information.

For free technical assistance and

product information regarding

specific ACDelco products, con-

tact these toll-free information

hotlines staffed by ASE-certified

technicians:

Brakes

1-888-701-6169 (prompt #1)

Chassis & ReadyStruts

1-800-270-2124

Clutches

1-888-725-8625

Lift Supports

1-800-790-5438

Shocks

1-877-466-7752

Starters & Alternators (New) 1-800-854-0076

Starters & Alternators (Reman) 1-800-228-9672

Steering

1-855-451-1212

Wiper Blades

1-800-810-7096

Customer Savings Heat Up with ACDelco Spark Plug Rebate

ACDelco’s popular “Spark Some Savings” spark plug rebate

program has been extended, giving your customers more time to

enjoy extra savings throughout the 2015 calendar year.

Customers who purchase qualifying ACDelco spark plugs will

appreciate your effort to pass along the opportunity for the

following rebates:

• Professional Iridium, $2 per spark plug

• Professional Platinum, $1.50 per spark plug

• Rapidfire, $1 per spark plug

• Professional Conventional, 50 cents per spark plug

Purchases of between four and 16 spark plugs per household

are required to collect a rebate through the program.

Repair orders must include the qualifying spark plug

numbers to be eligible.

You’ll find 2015 Spark Plug Rebate Form pads (# AM-

FM-0078-15) available for ordering at acdelco1store.

com. You can also download a digital version of the

form at acdelco360.com or acdelco1store.com. Rebates

typically take six to eight weeks for processing.

Be sure to tell your customers about this offer and make it easy for

them to participate throughout the year.

Product Spotlight: Duramax Diesel Maintenance Support

For servicing vehicles equipped with

GM’s powerful 6.6L V-8 Duramax Diesel

engine, ACDelco offers several premium

maintenance parts designed to keep them

running strong:

• Fuel filters: ACDelco Professional Fuel

Filters (#TP3018) are thoroughly tested

to meet requirements for fit, form

and function, and protect combustion

systems from contaminants.

• Glow plugs: ACDelco Professional Glow

Plugs (#9G) are designed to give diesel

engines enough heat for cold starts

and maintain ignition in all cylinders.

They improve throttle response and

reduce emissions; offer dependability

and long-lasting performance; and offer

a 12-month, 12,000-mile warranty,

whichever comes first.

• Reman fuel injectors: ACDelco’s

Professional Reman Diesel Fuel Injectors

(#19327361) provide maximum

performance with fewer exhaust

emissions. The chrome-plated control

valve seats match the OE design, and key

assemblies are 100-percent replaced.

Remaining components have been

completely disassembled, cleaned and

tested to specifications.

• Engine oil filters: ACDelco Professional

Engine Oil Filters (#PF2232 and

#PF2232F) provide outstanding filtering

capabilities and ensure a clean supply

of oil is delivered to diesel components.

They’re also designed for OE filter

change or synthetic drain intervals –

whichever is longer.

• Air filters: ACDelco Professional Air

Filters (#A3141C) supply the cleanest

possible air with the least airflow

restriction. They provide excellent

filter capacity efficiency and flow

management for enhanced performance,

and they’re equipped with tight seals to

keep unfiltered air out of the combustion

chamber.

92015 ISSUE 3

Keeping CurrentACDelco training keeps Hudson Road Automotive up to date on the

latest advancements

Ever since he was introduced

to ACDelco training years ago,

Jay Looney has been a staunch

advocate of learning everything

possible about the automotive

business, including technology.

Looney, who owns Hudson Road

Automotive in Stow, Mass., understands the importance of staying

current when it comes to his auto career and has completed 93

training courses to date to do just that.

“The ACDelco training is great. It’s a really easy thing to do,” Looney

says. “We use it at our shop and it teaches us the most recent

technology. All the courses I’ve taken have been useful, even if it’s

one or two things you come away with each time.”

In fact, the knowledge he gained in just one ACDelco ILT class on

Network Communications is something that he puts to use on a

regular basis.

Looney worked as a service technician and service writer for Dan’s

Automotive, a Professional Service Center in Billerica, Mass., before

opening his shop three years ago. That experience with ACDelco led

him to make his shop an ACDelco Professional Service Center and

to encourage his own service techs to take advantage of ACDelco

training.

Both of Looney’s techs, Isaiah Lopez and Steve Mosher, have

benefitted from the ACDelco training as well.

Lopez has completed 84 training courses, including ILT classes at

Mass Bay Community College and Technical Seminars hosted by the

shop’s sponsoring WD, West Springfield Auto Parts.

Lopez, who has been a technician at the shop for five years, says the

training is invaluable for boosting his general automotive knowledge

and helps him decide where to start when faced with a repair.

“I went from technician school right into the field, so the training

has really helped me bridge that gap,” Lopez says. “A lot of the

information comes right from guys in the field so it’s very helpful.”

In turn, Hudson Road Automotive supports ACDelco with its parts

purchases. The shop stocks ACDelco batteries and oil filters and has

shown a 13 percent increase in ACDelco purchases this year.

PRODUCT

The ACDelco Illustrated Catalog Receives UpdatesSeveral important changes have been made to the ACDelco Spe-

cialty Catalogs, resulting in easier navigation and organization.

Illustrated Catalog1. RPO codes: Added to the

top navigation of the Illus-

trated Catalog, the RPO

codes can be searched and

printed.

2. Part Type: Ability to drill

down to the part type on

the illustration, resulting

in the appropriate callout

to pulse in the drawing.

3. Product Family: This tab

is located at the top of an

illustration and displays

product options at the sub

group or part type level within the GM OE and ACDelco

product offerings (info will depend on drill path selected):

Professional, Advantage, and Specialty. Additionally, if there

are options at the part number level, you will see an icon at

that will provide product family options.

4. Canadian parts: An icon of the Canadian national flag now

denotes parts that are Canadian only. CONNECTION

Admin have the ability to turn this feature on or off.

5. Vehicle Persistence: See information below listed under

Battery Catalog.

Battery Catalog1. Marine Batteries: Categorized into Starting/Cranking,

Deep Cycle/Trolling, and Personal Watercraft for ease of

use.

2. Vehicle Persistence: Look up a vehicle by year, make, model,

engine or VIN in the Illustrated Catalog, add parts to the

cart, and then transition to the Battery Catalog. That GM

vehicle will display in the Vehicle History list within the

Battery Catalog so the user won’t have to enter vehicle

information again. Likewise, when a user looks up a GM ve-

hicle in the Battery Catalog and transfers to the Illustrated

Catalog, the GM vehicle will be listed in the vehicle history

making it easy to continue part selection. (Note: since the

Illustrated Catalog is GM-only, the user will not be able to

access parts for a non-GM vehicle in this catalog.)

Bosch Diagnostic Equipment Rebate DiscontinuedThe Bosch Diagnostic Equipment Rebate form has been officially

discontinued. In order to more efficiently benefit our ACDelco

PSC, RSC and KFLT participants, Bosch is working on a program

that will allow accounts to purchase tools and equipment directly

from the Bosch family of brands that includes OTC, Robinair and

TIF.

This full suite of tools covers all major systems areas, including

diagnosis, engine analysis, exhaust, gas and battery/electrical

testing. Stay tuned for further updates coming soon.

Also, please remember that Bosch does not support tools bought

at dealer pricing such as Tech 2 and MDI.

IMPORTANT UPDATE

10 2015 ISSUE 3

ACDelco Builds on 50+ Years of Training to Keep Techs in the Know

Professional athletes and auto technicians

have something in common: For both, the

right training can mean the difference

between success … and second-best.

As an aftermarket industry leader,

ACDelco understands training is one of

the most important tools in the service

bay. So ACDelco is committed to helping

shops keep their competitive edge by

ensuring their technicians are up to date

on the latest automotive technologies –

and by making it easy for technicians to

improve their skills.

“Training is much more than opening a few

storefronts here and there – it’s about

making training convenient and relevant in

an increasingly changing business and learning environment,”

said Dale Tripp, manager of ACDelco aftermarket training.

“We’re still doing instructor-led training, but by supplementing

that with virtual classroom training

and online courses, we have made

training more convenient and

attainable for those who can’t

always go to a classroom. Colleges

understand this, because they have

been delivering education this way for

years.”

ACDelco has been actively training

aftermarket technicians for nearly 60

years. GM broke ground in 1957 on

47 regional GM Training Centers with

dedicated classrooms for United Motor Service (forerunner to

ACDelco) courses. In 2014, technicians enrolled in more than

100,000 hours of ACDelco training courses delivered mostly

to technicians employed by shops that are part of ACDelco’s

Professional Service Center Program.

Today, ACDelco has 34 full-time trainers who facilitate

classroom training during the day, conduct evening seminars

and deliver customized training at the service center. There

are six genuine General Motors training centers with ACDelco

dedicated classrooms located in Los Angeles, Dallas, Chicago,

Detroit, Atlanta and New York. An additional 27 dedicated

ACDelco training locations share GM Service Training Center

remote locations. There are another 120 satellite training

locations where ACDelco has partnered with community

colleges.

ACDelco’s relationship with General

Motors means independent shops can

take advantage of GM-specific training

courses that leverage GM engineering and

service expertise – the same industry-

leading training dealership technicians

receive.

All of ACDelco’s training curriculum is

available in their Learning Management

System (acdelcotraining.com); the LMS

also tracks technician training. Currently, ACDelco offers

about 700 combined entry-level, intermediate and advanced

courses. It’s also the first company in the aftermarket to offer

training in the core automotive ASE certification categories:

Engine Repair; Automatic Transmission/Transaxle; Manual

Drive Train and Axles; Suspension and Steering; Brakes; Engine

Repair; Electrical/Electrical Systems; Engine Performance and

Emerging Technologies.

“Training is much more than opening a few storefronts here and there – it’s about making training convenient and relevant in an increas-ingly changing business and learning environment.” – Dale Tripp, manager, ACDelco aftermarket training

112015 ISSUE 3

TRAINING UPDATE

TECH TIP

Taking a Test Drive1. If you’re interested in getting a closer look at the world-class training offered

by ACDelco, click Test Drive at the top of the ACDelco training website, www.

acdelcotraining. com.

2. The Test Drive link provides an overview of the different types of online

courses offered through a variety of delivery methods: Web-Based Training,

TechAssist, Simulations, Technical Product Service Aids, and Self-Study.

3. Click one of the course types to view the online courses that are available,

including course numbers, the length of the course and a description with

details about the course content.

4. To learn more about an individual course, click the course title. Test Drive on-

line courses are available at no cost. In order to get course credits for courses

taken, you must log in to the ACDelco Learning Management System (LMS)

using your user ID and password.

Throttle Body Replacement Job Aid Now AvailableACDelco has released a Throttle

Body Replacement job aid (Docu-

ment #21-SS-0184-15E) for 2007

and later full-size GM Trucks, and

2008 and later full-size SUVs with

a V-8 engine. It’s an easy-to-use

bilingual (English/Spanish) single

sheet job aid that reviews the

proper throttle body replacement

procedures.

Higher than normal idle speed

and high engine speed during

deceleration may be experienced

after replacing the throttle body

or cleaning carbon from the area

around the throttle blade. If these

conditions are found, the Idle Learn Reset should be performed. The job aid covers

the requirements that must be performed during the reset procedure using a scan

tool.

The Throttle Body Replacement job aid is available through the ACDelco 1Store.

Contact your local ACDelco representative for more information.

ACDelco technician training consists of full- or

half-day instructor-led courses; Web courses

and virtual classroom training, which combines

the two. Tripp said these choices help shop

owners accommodate training while keeping

service bays full.

Tripp said ACDelco understands that it can be

difficult for smaller shops to balance training

and business. “A shop with three bays that

sends a technician for a full day of training

can lose up to a third of its revenue that day.

That is a challenge for a small businesses. So

mixing face-to-face and online training can

be less disruptive to the bottom line while

still ensuring technicians stay on top of their

game,” said Tripp.

Learn more about ACDelco training from your

field representative, distributor or by visiting

acdelco.com/training.

Coming Soon! New Technician Awards

Program

ACDelco, the aftermarket industry’s largest

provider of technician training, is introducing

an exciting awards program designed to

encourage technicians to expand their skills

and maintain a competitive edge. It launches

this summer and more information will be

available shortly. Stay tuned!

12 2015 ISSUE 3

Go to www.acdelcotechconnect.com and click the Training tab to log in to the

ACDelco Learning Management System (LMS).

To launch or enroll in courses in your

training path, open the home page to

view your Training Progress Status

Report, select Show Detail, and then

click the course number and title to

view details on a specific course and to

launch or enroll in the course.

To view Instructor-Led Training (ILT)

courses (ILTs are full-day hands-on

classroom courses), click Take Training

> Catalog > Catalog Search and select

Instructor-Led Training under Delivery

Type.

To view Virtual Classroom Training

(VCT) courses (VCTs are 1- to-2-hour

live online courses), click Take Training

> Catalog > Catalog Search and select

Virtual Classroom Training under

Delivery Type.

To launch a Web-Based Training

(WBT) course (WBTs are 1- to 4-hour

self-guided online courses), click Take

Training > Catalog > Catalog Search

and select Service or Business Web-

Based Training under Delivery Type.

To launch a TechAssist (TAS) course

(TAS courses are 15- to 20-minute

online presentations on a specific

topic), click Take Training > Catalog >

Catalog Search and select TechAssist

under Delivery Type.

To launch a Simulation (SIM) (SIMs

require users to complete all repairs

for a condition), click Take Training >

Catalog > Catalog Search and select

Simulation under Delivery Type.

How to Take ACDelco Training

Course Number Course Name

S-AC07-05.01VCT HVAC Systems

S-AT02-02.01VCTTransmissions New and Updates – 8L90 Auto Trans RPO M5U

S-EL06-09.01VCT GM Global Electrical Systems 2

S-EP08-05.01VCTEngines New and Updates for RPOs LT4 and LOA

Course Number Course Name

S-AC07-02.01ILTAutomotive Air Conditioning Advanced Refrigerant System Diagnostics

S-AC07-03.01ILTHVAC Control System Operation and Diagnostics

S-BK05-01.01ILT Braking Systems

S-BK05-02.01ILT ABS Operation and Diagnosis

S-BK05-03.01ILTElectronic Brake and Chassis Controls: Is the vehicle really smarter than the driver?

S-DS11-02.01ILTService Programming – Flash or Pass: Don’t pass up potential customers!

S-DS11-13.01ILTVehicle Network Communications: When modules talk, who is really listening?

S-EL06-04.02ILTNetwork Communication Diagnosis

S-EL06-10.02ILT Electrical Power Management

S-EL06-11.02ILTEnhanced Automotive Circuit Diagnosis

S-EL06-13.01ILT Body Electrical Global Diagnostics

S-EL06-14.01ILTAdvanced Body Control System Electrical Diagnostics

S-EL06-16.01ILTHybrid Vehicle Service and Safety: Batteries Included

S-EL06-17.01ILTElectrical Diagnostics: Chasing Lost Electrons

S-EM01-01.01ILTValvetrain Controls: Are they phasing you?

S-EP08-04.01ILTEngine Performance Fault Monitoring and Emission System Diagnostics

S-EP08-05.01ILTEngine Performance Advanced Drivability Diagnostics

S-EP08-06.01ILTAfter Combustion Sensors: Is what is in the exhaust making your engine run rough?

S-EP08-09.01ILTSpark Generation: Is a lack of spark sending you up in flames?

S-EP08-10.01ILT Direct Injection

S-EP08-81.02ILTDuramax Diesel Operation and Diagnosis

S-SS04-01.01ILT Vibration Correction Diagnostics

Training ScheduleCurrent Virtual Classroom Training (VCT) Courses

Current Instructor-Led Training (ILT) Courses

Gateway ‘Spark Plug’ Login Tool Discontinued

Effective June 1, the single sign on

Gateway tool (you may know it as

the Spark Plug flash drive) will be

decommissioned. ACDelco is seeking

new ways of streamlining the digital

experiences, but if you’re using the

Gateway tool, you should discontinue

it and access ACDelco sites via

bookmarks and respective URLs.

You can continue to use the drive as a

regular flash drive by simply deleting

the program from it.

ST-PU-0003-15


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