MMEEDDIITTAATTIIOONN A POWERFUL CHANGE

MANAGEMENT TOOL

WENDY QUAN, CHANGE MANAGER, PACIFIC BLUE CROSS

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•  Bri1sh  Columbia’s  largest  provider  of  health  and  dental  benefits  for  75  years  

•  1.5  million  members  in  Western  Canada  

•  1,500  client  organiza1ons  

•  730  employees    

Learning objectives

Understand  how  medita1on  and  mindfulness  classes  increased  change  resiliency  through  a  major  transforma1on  at  Pacific  Blue  Cross.    

Understand  how  you  can  start  a  medita1on  and  mindfulness  workplace  program  to:  • increase  change  resiliency  • reduce  stress  • integrate  change  

management  principles  into  the  program  

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1. 2.

What you will hear today

• What  is  Medita1on  &  Mindfulness?  • My  personal  story  • Innova1on  at  Pacific  Blue  Cross  • Results  that  everyone  wants  

• Sample  mini-­‐medita1on  (it’s  easy!)  • Workplace  Medita1on  Program  

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How Resilient are you?

When  challenges  happen  in  your  life  .  .  .  • How  do  you  react?      • What  a[tudes  do  you  take  on?  • Are  you  self-­‐aware?  • How  do  you  behave?  

Ability to‘‘spring back’’ faster or not fall as deep due to setbacks and adversity

Meditation is often misunderstood…

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Mindfulness Meditation

Slide title–copperplate 33

•  Lorem  ipsum  dolor  sit  amet,  consectetur  adipiscing  elit,  sed  do  eiusmod  tempor  incididunt  ut  labore  et  dolore  magna  aliqua.    

• Ut  enim  ad  minim  veniam,  quis  nostrud  exercita1on  ullamco  laboris  nisi  ut  aliquip  ex  ea  commodo  consequat.    

**ARIAL NARROW – Size no smaller than 18

• Duis  aute  irure  dolor  in  reprehenderit  in  voluptate  velit  esse  cillum  dolore  eu  fugiat  nulla  pariatur.    

•  Excepteur  sint  occaecat  cupidatat  non  proident,  sunt  in  culpa  qui  officia  deserunt  mollit  anim  id  est  laborum.  

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I've lived through some terrible things in my life, some of which actually happened.”

Photo Credit: A. F. Bradley in New York, 1907

““

~Mark Twain

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My personal story…

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Innovation at Pacific Blue Cross

Classes at Pacific Blue Cross

• Early  2011,  started  with  12  co-­‐workers  • Developed  ‘Learn  to  Meditate’classes  geared  to  beginners.  Non-­‐religious.  • By  dona1on  • Weekly  drop-­‐in,  30  min,  lunch1me  • Format:    Talk/Teach,  guided  medita1on  

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Grassroots  success  –  word-­‐of-­‐mouth  190  par6cipants  today  

 25%  of  

organiza1on  

Results that everyone wants

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Scientifically Proven: PBC staff report:

Substantial stress reduction ü

Improved immune function ü Lowered blood pressure ü

Decreased/elimination of anxiety, depression, anger ü

Decreased perception of pain ü

Clearer thinking, focus, attention, decision-making. Boosts creativity.

ü

Increases brain neuroplasticity ü

Happier! ü

+ resiliency, calm, perspective, etc….

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7 year transformation

• Replaced  25  legacy  admin  systems  into  1  new  system  • Changed  business  processes,  jobs  and  client  

touch  points  • Lots  of  fear  amongst  staff  based  on  Phase  1    • Go-­‐live  delayed  3  1mes.    Went  live  April  2014.    

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Slide title–copperplate 33

•  Lorem  ipsum  dolor  sit  amet,  consectetur  adipiscing  elit,  sed  do  eiusmod  tempor  incididunt  ut  labore  et  dolore  magna  aliqua.    

• Ut  enim  ad  minim  veniam,  quis  nostrud  exercita1on  ullamco  laboris  nisi  ut  aliquip  ex  ea  commodo  consequat.    

**ARIAL NARROW – Size no smaller than 18

• Duis  aute  irure  dolor  in  reprehenderit  in  voluptate  velit  esse  cillum  dolore  eu  fugiat  nulla  pariatur.    

•  Excepteur  sint  occaecat  cupidatat  non  proident,  sunt  in  culpa  qui  officia  deserunt  mollit  anim  id  est  laborum.  

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Combining meditation + change management

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Meditation & Mindfulness

CM knowledge Impact at the individual level

Instilling ADKAR into the sessions

=Change

Resiliency &

Stress Reduction

+

What our employees are saying

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“I never thought that meditation would be for me but I am loving it.” ~Claims Clerk

“I’m feeling better physically and emotionally. Fewer headaches. Better sleep.” ~IT Developer

“I react more calmly to changes and stresses in the workplace now.” ~Manager

“At first, I felt I should meditate - now, I want to meditate. This is a game-changer.” ~Sales Rep

Let’s  try  a  sample  

Medita6on  

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Helping PBC’s client organizations cultivate resiliency

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Part  1:    Informa6on  Session  Gets  people  interested.  

Part  2:    ‘Learn  to  Meditate’  Course  Teaches  the  skills  to  correctly  meditate  &  prac9ce  

mindfulness.  4  lunch9me  classes.  

Part  3:    ‘Train-­‐the-­‐Facilitator’  workshop  Creates  &  sustains  a  culture  of  mindfulness.  Turn-­‐key  toolkit  to  start  ongoing  sessions  right  away.  

How you can start this in your organization

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1.  Consider  your  culture  2.  Start  informally  &  small  –  muster  up  your  courage!  3.  Have  your  advocates  spread  the  word  4.  Running  the  session:  

• Selle  them  in  by  sharing  a  personal  1p,  story  or  read  from  a  related  book  

• Do  a  guided  medita1on  or  use  a  recorded  medita1on  •  Invite  ques1ons  &  comments  

5.  Run  surveys,  adjust,  share  the  results  6.  Give  it  1me  to  grow  

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My  Vision  in  2013:  By  2018,  medita/on  and  mindfulness  will  be  as  

mainstream  in  the  workplace  as  yoga  is  today.  

(It’s  already  started!)  

 

     

Personal  blog:    www.TheCalmMonkey.com    

Thank you

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White  paper:  “Medita9on:  A  Powerful  Change  Management  Tool”  on  the  conference  website  

Wendy  Quan:    wquan@pac.bluecross.ca